Prisma Cloud by Palo Alto Networks Reviews

We are running multiple VMs on GCP and use Prisma Cloud to monitor the CICD pipeline for any issues. If there are issues, we raise tickets in Jira. 

Prisma Cloud keeps our servers secure in most cases. We get the most value from the alerts when we have security issues. The runtime protection is also a good thing. We're also exploring the possibility of automating the CICD pipeline. 

We realized the benefits immediately after we integrated or connected our account.  We used to get a lot of false positives, but we took steps to fix that. In most cases, we get help with that. It doesn't take much time to identify the problem.

Prisma covers the full development cycle and helps us a lot. We use it in the development phase and get a good value from it. We catch issues before the production stage.

Prisma Cloud's real-time detection and monitoring of our entire system is the most useful. We also value Prisma's runtime protection and security alerts.

We like Prisma's preventative approach to cloud security. It alerts us about security issues before they become a problem. If our cloud system has outages, our clients may switch to another competing platform. With the preventative approach, we can ensure our servers are always up. 

The UX part of Prisma's user interface could be simplified and the metrics tool should be highlighted more.

I have used Prisma Cloud for three months.

Prisma Cloud is stable. We haven't had any downtime, crashes or lag. 

Prisma Cloud is highly scalable. 

It was easy to deploy and integrate Prisma Cloud. We connected to our account and chose the platforms and environments we have. When we first deployed Prisma Cloud, we didn't know much about it, so it took 30 minutes to an hour. Deployment was a one-person job. It doesn't require any maintenance on our end because it's a cloud platform, so we just receive alerts. 

I rate Prisma Cloud 10 out of 10. The first thing a new user should do is check the documentation and the official YouTube videos. You can always contact their technical support if you have any issues. I don't think they will require technical support because the videos are useful and the documentation is also good. You can also easily integrate and see the reports on the UI. 

We use Prisma Cloud for cloud security management. We use the CSPM and compute modules.

Prisma Cloud provides security spanning multi and hybrid cloud environments, which is moderately essential to our organization.

The security automation capabilities help remediate vulnerabilities, which correlate to cost savings.

After a few months, the benefits of Prisma Cloud became apparent. We have begun integrating the Prisma Cloud alert or inventory module into the computing environment. This is a positive development as it enhances tool interoperability and consolidates a significant amount of previously inaccessible data.

Prisma Cloud can secure 60 to 70 percent of the entire Cloud-native development life cycle.

Prisma Cloud provides the visibility and control we need regardless of how complex or distributed our cloud environment becomes. This improves our compliance posture.

Prisma Cloud provides 70 percent of coverage in a single tool to protect our cloud resources and applications.

It has helped save our organization around 20 percent, protecting our cloud resources and applications.

Prisma Cloud compliance monitoring helps us improve our overall compliance posture.

Prisma Cloud's most valuable features are its ability to detect vulnerabilities as they occur and its CSPM function, which provides a complete inventory of assets.

I like the scanning features provided by Prisma Cloud, including the image scan and source scan.

Prisma Cloud needs to improve its reporting. If they report a Go vulnerability and claim that Prisma Defender hasn't released a patch, it won't help us. However, if they report that Prisma Defender has released a patch, that is beneficial. Reporting the Go vulnerability within Defender is ineffective because I cannot directly fix a Go vulnerability.

The integration with other tools can be improved. It provides all the cloud details but is not entirely linked to the compute model.

There needs to be more transparent communication when they will have downtime.

I have been using Prisma Cloud for over two years.

I would rate the stability of Prisma Cloud nine out of ten.

I would rate the scalability of Prisma Cloud five out of ten because it is dependent on vendor resources rather than its own. For example, image scanning is entirely reliant on us.

The technical team requires a lot of information for every ticket we submit, and if there is ever an out-of-the-box issue, they don't respond to us or take a long time to respond.

Neutral

I previously used AWS tools and Tenable products, but we switched to Prisma Cloud because of its real-time vulnerability identification.

Initial deployment is straightforward and takes one to two hours when all required information is available. However, if complete requirements are missing, manual deployment of all agents is necessary, which is a significantly time-consuming process.

Prisma Cloud is affordable.

I would rate Prisma Cloud eight out of ten.

We have over 100 users.

Our environment is complex. Prisma Cloud is deployed across multiple locations using many tools.

Prisma Cloud requires a lot of maintenance for upgrades and Defender.

I would recommend Prisma Cloud to others. The scanning and runtime are one step ahead of the competition.

We have deployed Prisma Cloud for one of our client premises. And we are managing it internally. Although we do have support and other stuff for this solution, it has two kinds of modes. One is the detect and protect mode, and one is only for the monitoring purpose. There's different licensing. If you need protection from Prisma Cloud, then you will purchase a firewall kind of module with that. Otherwise, by default, it comes in monitoring mode.

It's deployed on all VMs and workloads. With the Prisma Cloud, you can have it on a cloud server or you can deploy it as a stand-alone. That said, the container should be persistent. Otherwise, if you restart the container, you will lose your configuration and everything.

We were doing a deployment for a telecom client, and they have two different application pipelines. One was based in India with the Oracle team. They were developing their own application, so we have also incurred it to the Prisma Cloud in their CI/CD pipeline.

The second use case was to monitor the OpenShift environment. The solution was basically bare metal. Then on top of that, there was OpenStack. It's an on-prem cloud service. We have deployed the Prisma Cloud solution, so it was on top of an open stack.

If there is a large infrastructure involved, you need to run continuous vulnerability assessments. You also need comprehensive reports and complete inventory details. Doing everything manually would cost a lot of human resources. And it can take a long time. This helps automate and control vulnerability scanning that's continuous. It also helps with compliance. If I have to scan something monthly or quarterly, I can do it, and it will run. What Prisma Cloud actually does is that it keeps on doing this activity for you without any required request from the operator side. Its agents are deployed on the infrastructure, on all the components, on all the applications, on all the operating system images, VMs, or the old private cloud environment or your work on nodes. If you spread your agents all over your infrastructure, it'll keep scanning and reporting, and you can see everything from your dashboard. 

We have integrated OpenStack, OpenShift, RH, et cetera. You don't need to integrate every individual part; you only need to integrate the worker node. And once you deploy it on the worker node, all the parts running on that worker node.

Prisma gives you full-fledged posture management. You get detailed insights into all your modules, how they are communicating, and on which ports they are communicating. If there is any unknown port or unknown address, et cetera,  Prisma Cloud can show you the configuration, and the ports. That way, as an architect or product manager, you know through your documentation which application should be communicating on which ports. If there is any deviation from that documentation, Prisma Cloud can see that, and you can get the details for that. 

With respect to virtual protection, it tells you which image, VM, physical server, worker node, or port has what kind of vulnerability. It gives you everything in real time. 

Monitoring mode is great if a company wants to know every single vulnerability and loophole in its infrastructure. It gives you a complete inventory list of VMs and devices within your infrastructure from the dashboard. You can add new policies or elements easily. You just integrate it within Prisma Cloud. That way your inventory automatically gets updated. 

Real-time continuous vulnerability assessment and reporting are key features. It's critical to most large-scale enterprises.

Prisma Cloud provides security scanning for multi and hybrid cloud environments. Sometimes, if we, for example, have some infrastructure on a public cloud, like AWS, then you need to monitor them continuously and you will require the inspector module of AWS. The inspector module is initially free of charge. And after two weeks, they'll start charging you. However, you can just put the credentials or access keys for AWS within the Prisma Cloud and assign the agent to that. It will start monitoring your cloud infrastructure as well with less overhead.

Prisma Cloud provides the needed visibility and control regardless of how complex and distributed the cloud environments become. What you do is you need to open the communication matrix. That communication matrix is the baseline or the product for the Prisma agent or CLIs, to communicate with the Prisma Cloud and share its findings directly. Whatever the agent finds on its local host, it will respond and share it with the Prisma Cloud. 

Prisma Cloud has two types of interfaces. One is towards the Internet to the main Palo Alto cloud environment. The second interface is towards the infrastructure or architecture. Most of the time, the operators focus on the corporate side since their responsibilities are related to that scope. The other side should be automatically updated, similar to how Microsoft. They simply tell you updates have been downloaded and installed, and you need to restart your system. The update processes are transparent. There is nothing manual to worry about.
There are a lot of compliance rules that you can configure. If the product manager knows that there's a new compliance rule, they ensure that the new compliance rule is compatible with their product. Compliance is not an issue, however, rules should be configured. It's just like any other compliance activity. 

Prisma Cloud enabled our customers to integrate security into their CI/CD pipeline. Our client was developing a large-scale application for billing purposes. And Oracle India was involved in that, and there was a DevOps pipeline. We have integrated the Prisma routes to the CLI within their pipeline; it was being handled through Prisma Cloud automatically within different DevOps gateways. It's seamless. Once you integrate it, then it's part of the pipeline, and it's being done automatically just like any other pipeline gate.

Having a single tool to monitor cloud sources has had a positive impact on our customers. Tasks that were headaches have become easier. It's easier to assess vulnerabilities and compliance thanks to automation. 

Prisma Cloud provides risk clarity at runtime and across the entire pipeline showing issues as they are discovered in the build phases. The vulnerability will stay on the dashboard until you fix it as well. It will keep showing you the issue until it is resolved. Vulnerabilities that are identified are documented and stored in the vulnerability management system.

Prisma Cloud has reduced alert investigation times thanks to the comprehensive dashboard. You can directly search for any host you are targeting or go through the entire list and check everything. 

It's helped customers save money in that it's helped them catch vulnerabilities thanks to 24/7 scanning. That helps you fix the issue earlier. If a vulnerability gets through and the company is breached, they can lose their reputation. The same is true if their service goes down - especially in a banking scenario. It can lead to a big financial loss. Having proper security controls and monitors in place mitigates this. 

They have very rich documentation, and everything is very clear with respect to integration and configuration.

It provides a lot of compliance rules. It provides us with around 160 different rules. That way, you can define everything during scanning and the system will keep checking for compliance, which is automated.

One single drawback is that updates are not directly based on push notifications. There is a lot of software that gets updated automatically. Since this is a security product, this product should be automatically updated. Right now, it must be manually updated. I should be able to focus on vulnerabilities and security, not updating.

Delays can be very costly. Even with a minute delay in updating, if an attack is successful, when you have this corrupted million-dollar product, it's useless to you then. That's why updates should be automatically done. 

It doesn't patch your products; it only provides insights into vulnerabilities. It's merely a value-added service for your overall security posture. 

They are missing some compatibility details in their documentation. If I am choosing a product, the first thing I look at before recommending it to my organization, is the documentation, including how it is organized, if their documentation is informative, what information they are providing, et cetera. Prisma Cloud has one issue within its documentation, and that is that it does not provide exact details of every single plugin. I was very concerned about which version of Prisma Cloud was compatible with which version of the solutions we had in our CI/CD pipeline. They need to be more clear. 

The solution is stable and is capable of covering large enterprises. I've never faced issues once I've deployed it. However, if you will be holding the data for the long run, you need to think about storage. That's it.

It's scalable. You can scale horizontally or vertically. 

Their support is not very good.

Negative

I've deployed it from scratch in a containerized environment. I am running a persistent container for Prisma Cloud.

The setup is very straightforward, thanks to their documentation. It's rich and comprehensive. They just don't provide version compatibility.

We deployed the solution in a day.

There is no other complexity in the implementation. It can be anywhere in the VM or any other component of your infrastructure. The agent should be able to ping its Prisma Cloud server. Once that is done, there is no other complexity. You just deploy the agent. The agent will keep updating automatically via the Prisma Cloud, and it will start finding new vulnerabilities. That's it. There are no such complex issues with the Prisma cloud deployment.

The implementation strategy was that we knew for which kind of infrastructure we were going to deploy it. 

There isn't much maintenance needed. The only thing is that sometimes you integrate Prisma Cloud with something that is not supported by Prisma Cloud or documentation does not explain it. In that case, you need to engage their support team. Their support is not very good. 

The solution is very expensive. They must have decided internally not to go after SMEs or startups. They are targeting multi-million or trillion-dollar organizations. Those are the companies that can afford their products. 

We're an MSP; we provide this product to customers. We provide security as a service.

We wouldn't recommend the solution for SMEs or startups. This is for larger corporate enterprises like large banks, fintechs, or telcos. It's good for larger infrastructures that might have legacy controls or devices.

Prisma is not the only solution in the market; there are others as well. It offers good core functionality, and it covers your whole cloud environment. It's a fully-fledged package that can help provide insights into security threats in any kind of development environment, from production to staging.  

I'd rate the solution seven out of ten.

If you are interested in Prisma Cloud, look at your business cases first. If you have a massive, large-scale infrastructure, they should not go into new products blindly.

I work with various modules, including CSCM, CWP, Code Security, and NS.

We use the solution for day-to-day activities, from onboarding accounts to deploying Defender to creating rules to monitoring incidents. It's used for alerts and monitoring of what happens on the workloads. 

Our customers use the solution to try to meet their compliance standards, and for audit purposes. It helps create policies. SmartCloud itself has around 2,000 policies. It can cover compliance standards around banking, for example, around workloads and data. It helps align with governing bodies' compliance standards. We can create custom policies and anyone can create workloads.

There are many modules that have various capabilities. We can look at the misconfiguration of cloud resources, for example. They can help with compliance as well. We get notified and get data alerts and this is automated. However, we can manage items manually as well. 

It's good for monitoring your environment for AWS.

For visibility, we can create one service account.

Regarding the assets, regarding the alerts, we get all the data. It's great for our cloud security posture and management.

It's cloud-native and is used in major cloud environments. With it, we can monitor clouds like AWS, DPP, Azure, Alibaba, and Oracle. This is important. Many customers work with various key cloud providers. They often have their resources across different cloud providers and all resources must be protected and monitored. With this product, we can monitor all the things even if they are on different clouds - and it can be done on one platform. 

The most valuable aspect of the solution is the computing part.

Prisma Cloud makes it easy to host virtual machines and cluster environments like container Kubernetes. It does this while providing a single dashboard, from which we can monitor all of the workloads and perform vulnerability scanning.

It's very good at helping us take a preventative approach to security. Many bans are using it as a cloud security tool based on the level of prevention they offer. 

It supports the multi-cloud environment beautifully. If there is any kind of anomaly, it helps alert you to it. If there are malware or brute force attack attempts, it will report that. We can both monitor and audit the system. They have their own out-of-the-box configurations or we can customize them to create our own monitoring and auditing policies. 

The solution provides us with data sessions to help gain visibility of workloads in various regions. For example, if there is a workload created just in the US region, we can see that. It will give an overview also. It supports all kinds of workloads, from host protection to Kubernetes and container environments. It even provides support for the Oracle Kubernetes environment.

It ensures that nothing impacts operations. It will block vulnerabilities or implement fixes. 

The solution provides the visibility and control you need regardless of how complex or distributed your cloud environments become. It's very easy to see the entire security posture from every angle - region, data, compliance, et cetera.

We can integrate it into our CI/CD pipelines into existing DevOps processes. We can integrate via APIs or code. When a developer is in the code and integrating, if there's a vulnerability present, or a misconfiguration, it will scan and provide data. With Terraform templates, we can create a lot of instances. With one Terraform code, we can create hundreds of instances. 

The solution helps developers go to very specific locations, to exact areas, at which point they can perform fixes. 

Overall, it provides us with a single tool to protect all of our cloud resources and applications. It's got the best features for web applications and ETL security.  By enabling data, we can monitor whatever is deployed on the cluster or on the IT environment. It provides risk clarity across the entire pipeline. For example, the vulnerability explorer gives you a view of the top critical vulnerabilities. That way, developers can see what the priorities are for what needs fixing. 

It reduces runtime alerts. They provide us with a runtime alert console. It's also reduced alert investigation time. By clicking right on the investigation, we get all the data, including the source IP and any kind of suspicious detail in the workload. We can quickly go ahead and block IP as necessary.

We're able to directly integrate alerting to tools like QRadar.

The solution has helped our customers save money. They don't have to go ahead and hire individual experts for different areas like AWS and Azure. Having everything separate can be hectic and expensive. This is centralized. YOu don't need different teams. With its user-friendly interface, you only need one or two resources to monitor the whole cloud environment.  

Prisma Cloud introduced some new permissions so we have to go and manually add that permission. It is a little bit hectic. If someone onboards single accounts they have to go through each account in that IIM role, and they have to manually add that permission. It's a manual job that takes time. It would be ideal if there was some sort of automation involved.

In scanning, it does not provide runtime protection. 

The licensing could be better. You need to deploy an agent and it would be more convenient if it was agentless, which should be possible. With agents, you are consuming the same amount of credit, yet it does not provide the same amount of features. The automation needs to be improved and included in terms of AWS onboarding. For Azure, it's good, however, with AWS it requires manual intervention. 

Sometimes we do get false alerts. That should be improved. 

I've used the solution for around one year.

The solution is stable. There is occasionally some downtime.

The solution has been scalable. 

Technical support is strong. They have different levels of support, critical, high, medium, and low. For issues rated as a high priority, they provide assistance within one to two hours. Lower priorities may take 24 hours. 

Positive

I did work with a different product previously. Often, other solutions do not have as much visibility. AWS native services, for example, are not able to monitor the workload or data of Azure. You'd need another product for that. Similarly, Defender will only monitor an Azure environment. I have not worked with something that moved across clouds like this solution does. 

I've helped deploy the solution for five to six clients. 

In the early stages, it's a bit complex to set up due to the fact that it's new and we need to train. We need to give users a session and a POC or demo. So the complexity comes from the training and onboarding, not necessarily from the product itself.

Typically, we can deploy it in one week, and deploying it to any cloud environment would take one to two hours. After onboarding the new cloud environment, we need to create rules and integrate the ticketing tool. That might take two weeks also. There's a dependency with the cloud team in that sense, since, if you are going to integrate anything you need to schedule a call. If Defender is included, we need to deploy it manually. We'd also decide what is being automated. 

The solution does require some maintenance. On the portal, it would show whenever some maintenance is needed or if they are updating their versions. There may be maintenance downtime. The maintenance is provided by Palo Alto itself. We'd notify the customer if they need to be prepared for some downtime. 

Customers have witnessed a good ROI based on the ability to create and customize multiple policies. It helps them meet compliance and auditing requirements. 

I don't know the exact cost; that's handled by another team. However, my understanding is that the cost is based on consumption. 

It takes a little bit of time to create time to value for the solution. A new customer might not have any idea of a cloud's capability. Some people need training and this might be on a quarterly or monthly basis to get the customer up to speed. Once they are more knowledgeable about the solution, they can utilize its capabilities more fully.

I'd recommend the solution. It's comprehensive for securing the entire cloud-native development life cycle across the build, deploy, and run. It not only provides security protection in the runtime environment - it also covers CI/CD. We can integrate Azure DevOps or any kind of solution like Jenkins. 

For new customers, I'd recommend they take on a demo or POC. They can get a one-month license and try it out. Customers can coordinate with partners and see how it would work in their environment. If a customer has a multi-cloud environment, this is a good choice. 

I'd rate the solution nine out of ten. 

We host a Prisma Cloud platform on AWS. My role is to host the Prisma Cloud application and provide support to the development team.

We use Prisma Cloud to monitor the health of our Kubernetes clusters and to scan images for vulnerabilities. Developers use Prisma Cloud via twistcli CLI to scan images and view vulnerabilities on the Prisma Cloud user interface.

My job is to maintain the production and staging environments, including installing the twistcli client and deploying dependencies. I also help developers troubleshoot issues with pipelines that connect to Prisma Cloud using twistcli CLI.

Prisma Cloud provides security for multi- and hybrid-cloud environments. It can also monitor multiple on-premises and cloud accounts. In our use case, we have around 40 AWS accounts, which we have added to the Prisma Cloud monitoring tool. We receive non-conformance alerts every month. Prisma Cloud monitors every node in AWS. If a developer opens ports globally, Prisma Cloud will detect it and send an alert to our cloud operations technical team, who will immediately alert the respective developer teams. Prisma Cloud also detects certain types of alerts related to managing data plane infrastructure. For example, if a developer deploys an application on a Kubernetes cluster on AWS and then deletes the application, but the EBS & balancer is not deleted, Prisma Cloud will automatically detect this and send a non-conformance alert to our group email ID.

Prisma Cloud's security automation capabilities provide a variety of features, including twistcli CLI, which can be used to identify vulnerabilities in Docker images. When twistcli CLI detects a vulnerability, it sends an alert to a group email address. The alert includes remediation steps that can be easily followed to fix the vulnerability.

In my experience, Prisma Cloud is the best cloud security solution, whether on-premises or in the cloud. It can monitor multiple cloud products, such as Azure and AWS. I believe it is the best tool for meeting the container requirements of cloud-native applications. It is user-friendly, and upgrades are easy to perform, with documentation available on the official site. It can be deployed on-premises or in the cloud infrastructure. I think it is a good security tool for cloud infrastructure.

We started using Prisma Cloud around version 808.48. That is one of the console versions. Recently, they added some features in the newer version, so our dev team asked us to upgrade to the latest version to get those features. As the administrator, I am not aware of all the cases that Prisma Cloud provides, but I can see that it is easy to manage and has improved all the stakeholders' experience, especially for Docker image scanning. We started with a few teams using Prisma Cloud, but now many stakeholders are using it to scan their Docker images using Prisma CLI. With their request, we recently upgraded the console to the latest version to get the latest features. When we started, we only used basic monitoring, but later we started using it for pipelines to scan Docker images. Then, we added AWS accounts and Kubernetes clusters for monitoring. We deploy twistcli depending on the cluster, and it monitors in the console.

It provides good visibility and control regardless of how complex or distributed our cloud environments become.

Prisma Cloud has enabled us to integrate our security into CI/CD pipelines.

It allows us to add touchpoints to existing DevOps processes.

It also provides us with a single tool to protect all of our resources and applications.

Prisma Cloud provides risk clarity at runtime and across our entire pipeline.

Prisma Cloud has reduced runtime alerts and reduced our alert investigation times. We can remediate alerts within 20 minutes.  

twistcli CLIs are the best feature. They provide a twistcli for scanning Docker images. We have integrated a number of pipelines so that whenever any development is built, the image is scanned for vulnerabilities. Based on the vulnerability reports, the pipelines confirm whether the image needs to be rebuilt after fixing the vulnerabilities, and then build another version if necessary.

I have been using Prisma Cloud by Palo Alto Networks for almost four years.

The technical support team is good. They always help me resolve my tickets with minimal downtime.

Positive

The initial deployment was straightforward because of the well-written documentation that was available. I handled the deployment for the AWS cloud environment.

They have an excellent technical team with sound knowledge of the product.

I would rate Prisma Cloud by Palo Alto Networks a nine out of ten for its compatibility, easy upgrades, user-friendliness, and UI.

Regarding maintenance, we have deployed the application on a Kubernetes environment. We will have one EBS value for the console pod and one persistent volume for the application data. We are taking a snapshot of the PV because we can take a backup of the PV in the Prisma Cloud console UI, but this backup is stored on the same PV where the application is running. If the application crashes completely, we will not be able to restore the backup from the UI, and Prisma Cloud has suggested that we maintain a separate cluster for disaster recovery. However, this is too expensive for us. Therefore, we are taking a snapshot of the PV. If the application crashes, we can simply deploy the console on a new cluster and restore the data from the snapshot.

We initially wanted something to protect our infrastructure. We acquired Prisma Cloud, so at least our containers are secure because we already installed agents in the containers. Our infrastructure is being monitored by Prisma Cloud. Then, we started with the WAF (web application firewall) service to enable API discovery and to understand what our APs are doing.

We can protect our APIs in case of a DDoS attack. We are currently working on CI/CD integration so that we can enable Slack CLI in our pipelines. Whenever there is a vulnerability, it will automatically be produced into the Prisma cloud.

The most valuable feature of Prisma Cloud is WAF. AWS also provides web application security, but it is outside the VPC. Since the agent is already installed in the container, we can protect it directly from the application side. We have a UI-based view of the request.

If I want to know how many SQL injection attacks happened in a day, I can just make a filter. Instead of typing, I can select the filter and get the details. It's much faster, and it is very easy to find out attacks and discovery from the user's perspective.

A couple of exporting functionalities should be more user-friendly because if I want to export something, I can get a lot of data visible to that particular CSV. There is no filter for what kind of data I want to export. That is something that I have missed as someone from the management side. When we see any CVE issues, proper information, including the path, should be mentioned.

For example, in the case of vulnerable packages or images, whether a base image is vulnerable or the package under the base image is vulnerable should be mentioned. That visibility is sometimes missing there, although not every time. It took me some time to figure out what kind of issue it was trying to resolve.

For example, one issue was that an image should be run with a non-route user. Only the discussion was there, but how to validate and fix that was not there.

I used Prisma Cloud by Palo Alto Networks for around one month in my previous company. I've been using it for the past four months in my current company.

Prisma Cloud is a stable solution.

It is a scalable solution. We have more than 20 people using Prisma Cloud in our organization.

I rate the solution's one-on-one technical support session a six out of ten. The support team usually provides only a half an hour session, which sometimes is very little for us when the issues are big. However, their support through email is good. The solution's one-on-one support session should be extended by at least half an hour. Since their one-on-one sessions are based on their availability, I don't get instant assistance when I need it.

Neutral

I have previously worked on different tools like PingSafe. PingSafe is only into cloud security posture management, but Prisma Cloud has everything enabled in it. As a cloud security posture management tool, both the tools have their own advantages and disadvantages.

I can compare only one functionality, which is the CSPM module. For the CSPM module, Prisma Cloud's finding is good because it has access inside a containerized agent. PingSafe was more into the basic CIS benchmark things where we were able to identify the issues. PingSafe was also good, but Prisma Cloud has more advantages and configurations enabled.

The solution's initial setup was pretty straightforward. It's a bit complex for a new person, and some guidance will be required. However, the documentation is quite enough to reduce those things. The initial setup is neither too hard nor too easy.

The DevOps team does the solution's deployment. I was not a part of the deployment process. When I discussed it with them, they told me they had some script or documentation. They started that, and the deployment was completed in a day or two.

We are using cloud protection, virtual protection, and the CI/CD modules of Prisma Cloud by Palo Alto Networks.

The comprehensiveness of the solution for protecting the full cloud-native stack is pretty good. We need to monitor those things. We initially did all the configuration from the container or API side. Now, our work is only to monitor periodically. It has a report functionality on a mail and download basis.

Periodically, we'll receive a mail asking us if we want to work on the weekly summary of our findings. There is a rescan functionality that I can use to rescan and confirm if someone has fixed a vulnerability so that it will not be shown in the results the next time. Prisma Cloud provides comprehensiveness that covers most of the areas.

When we didn't have this tool initially, we had to run around for different open-source tools because there was no one-stop solution. We had to go for different open-source tools for different functions. Prisma Cloud is a one-stop solution that covers multiple things like API security, container security, infrastructure security, AWS cloud security, and CI/CD security. So, it's a complete package for us to look around and figure out the issues in every area.

We did not immediately realize the solution's benefits from the time of deployment. It took an initial one month to understand the functionalities and their uses. After one and a half months, we were able to identify the benefits of using these services.

The solution provides the visibility and control we need. Initially, we did some access analysis to know what kind of permissions these particular agents are running. Then, we got to know and understand the agent's particular privileges.

The solution has reduced runtime alerts by around 15 to 20%. As soon as we use any image, we decide to run the scan and get the finding immediately. We have a time window to figure out the issue.

In case of an incident, Prisma Cloud requires some maintenance. If something happens because of the tool, we have to stop those agents, rerun them, and then check the logs. Sometimes, the services are disrupted when we enable something amid permission issues. So, that part definitely requires some maintenance.

I would recommend Prisma Cloud by Palo Alto Networks to other users. Prisma Cloud is a one-stop solution where you get multiple tools within one tool. That is a great thing because you don't have to run around for different kinds of tools.

Overall, I rate Prisma Cloud by Palo Alto Networks an eight out of ten.

My main experience with Prisma Cloud is with AWS. We have a huge AWS environment, and we are trying to manage its security with Prisma Cloud. 

We have about 7,000 assets of different customers. We are managing the security posture. Prisma Cloud is the product that we have to manage the security posture for different companies. They are e-commerce companies that do online shopping, payment companies, banks, and even online bakeries and cloth stores. Prisma Cloud is a very good product. We have never seen a breach. I have never come across a situation where Prisma Cloud caused data leakage.

We mainly use AWS, but we also have some of our workloads in Azure. Prisma Cloud is a multi-cloud solution. So far, I have not seen any other solution capable of doing all the jobs that we do in Prisma Cloud.

With respect to the AWS cloud, we can achieve whatever we want in terms of automation most of the time. I have not come across a scenario where I am not able to automate any security-related feature for AWS with Prisma Cloud.

Prisma Cloud helps to take a preventative approach to cloud security. It is about 97% there. It is very good for cloud security posture management. It is also good in terms of prevention.

Prisma Cloud was deployed before I joined the company, but within six months, I was able to see the ability of Prisma Cloud. Compared to the old solution that I was using in my previous company, it has more capabilities and more features. It has less than 1% false positives. It is a very nice product.

As it was already implemented when I joined, I only tried to use all of its features or enhance the features wherever I could. I have never come across a breach situation, but if there is a breach, it will provide immediate remediation or at least give us the information. If you have configured it properly, it alerts you that this breach is happening, and this could be a possible cause and a possible solution. In my experience so far, it has been quite comprehensive.

Palo Alto DSPM is one of the best features because we have customers across different domains. For data classification, it is a very nice product. It also has some customization capabilities where you can define your categories and categorize the data according to that. It is one of the top-rated solutions.

Palo Alto DSPM can help discover data that exists outside of your official IT systems, but I do not have experience with that. Based on the documentation and what people discuss on different forums, it is capable.

Palo Alto DSPM provides automated discovery of new data assets as they onboard. When we onboard a new customer or their new AWS environment, it helps a lot in discovering. This automated process is very nice. We are able to discover them as soon as possible. It is quite easy to discover and classify. We are more comfortable now.

Palo Alto DSPM provides us with a prioritized list of all the data security posture issues in our environment. We can categorize and prioritize what needs to be done. We can see what kind of alerts should be prioritized and what data we can prioritize to monitor. 

Prisma Cloud has good insights. You can have graphs and very good statistics. To present the statistics, it has very good reports. The representation within the reports is very nice. It takes you to the core of the things. You can get the statistics at a very granular level.

Prisma Cloud is one of the best products. We renew annually because it seems that we cannot survive without it.

We have integrated Prisma Cloud with our SOC operations. It is a Cloud Security Posture solution that can be integrated with multiple SOC standards or SOC solutions or products.

Prisma Cloud provides the visibility and control we need, regardless of how complex or distributed our cloud environments become. Otherwise, we would not continue with the solution. Our chief security officer and others find it to be one of the best solutions.

It is not very easy to deploy, but once you learn it and deploy it properly, it provides a very granular level view of your entire security environment. You can do a lot of customization. You can monitor. You can remediate. You can automate a lot of processes.

Prisma Cloud has reduced a lot of our manual work and a lot of our time from having to go into different environments and looking into them. We do not have to use different products for different purposes. That is why Palo Alto Prisma Cloud is one of the best solutions. We can have everything within one solution. It has helped us with cloud security posture management. We mostly work with AWS. We have time savings, and we have productivity improvements. We have moved towards a rapid remediation or an automation of remediation. We have moved towards more effective alerts related to any kind of vulnerability. That has helped a lot. We can report them to our management and our teams, and we can also communicate the same to our customers. That is where Prisma Cloud has an edge.

Prisma Cloud has saved us money. Previously, we were using multiple products. We were using one product to check the encryption and multiple products to maintain a security posture and capture vulnerabilities or issues with our CI/CD pipelines. The company was using four or five products. We are now able to get all those functionalities in Prisma Cloud, so the license cost of the products we were using previously is gone. Prisma Cloud initially seemed expensive to us, but when we started utilizing it, we were able to save the cost of other products that were giving us just a slice of the pizza but not the entire pizza. Prisma Cloud has helped us reduce costs, and there is also efficiency. The cost management team knows exactly how much we have saved, but as per the 2023 report, we have had about 37% savings from not having to spend on multiple products. We were able to achieve the same things with Prisma Cloud.

Through Prisma Cloud, we can write Lambda functions, configure policies to check the security posture, and get reports. We can do a lot more. That is my main expertise, and that is one of the advantages of Prisma Cloud. For example, we have almost 7,000 AWS assets. If I want to check how many of my S3s have encryption, I can write a Lambda function in Prisma Cloud and get that report. Things like this are helpful in understanding where we lack security and where we can improve it.

Prisma Cloud is very comprehensive, but there should be better support for the customization of the reports. If Palo Alto can have more customized reports available or give an option to the users to customize the reports, that would be great.

As Palo Alto is developing Prisma Cloud, they can provide more graphical visibility. That would help organizations like ours where we have to generate multiple reports and share them not only with the technical people but also with the management of customers. The reports should be as per the requirement of non-technical people.

I have been using Palo Alto Prisma Cloud for almost four years.

We are renewing its license because we are getting a lot out of it.

It supports multi-cloud environments. It is already scalable. It has very good features such as discovery.

We are a multinational company spread across the globe. I am in the UAE. Some people are connecting from the US, and some are connecting from the UK. All of them are working within their domain. The cost optimization team is within the US. In the technical team, eight members are from the UAE. A couple of them are from India and the US as well. Our customer base is mostly in the US, UK, and some of the European regions. We have very few from the UAE.

Their support is very good. If we have anything to discuss or want to learn something that has been added, we engage the support.

I would rate them a nine out of ten because whenever there are issues, they are able to resolve them within the timelines and SLAs.

Positive

Prisma Cloud was already deployed when I got into this company.

In my previous company, we were using a Cloud Security Posture Management solution from a smaller US company. I do not know if they are still using that or not. I do not remember the name, but we were getting a lot of false positives and things like that. We even gave this feedback to them.

I was not involved in its deployment. It was already deployed when I got here.

It does not require any maintenance from our side.

Prisma Cloud is no doubt one of the best solutions in the market. Among cloud security or cloud-based posture solutions, Prisma Cloud is one of the best.

We are getting what we want, so I would rate Prisma Cloud a nine out of ten.

Our enterprise customers tend to use it for compliance. 

A big drive towards Prisma Cloud came during COVID-19 when many organizations were moving away from traditional VPNs. There was a drive to facilitate people working from home, and traditional VPNs were not the right solution for large customers who had a huge amount of staff working from home. Prisma Cloud offered multiple solutions that facilitated the ability to work securely from anywhere. That was one of the big things, and that continues to be a big thing today.

Prisma Cloud provides security spanning multi- and hybrid-cloud environments. That is what its big strength is.

It is one of the most comprehensive solutions available. If you compare it with the likes of Netskope and Skyhigh, Prisma Cloud is fairly similar in terms of features and depths of features. Automation capability is built in. It has got extensive logging. Automation is there, but it is not extensive. You can combine it with other tools like XO. The integration capability is already strong. That itself makes it a good contender.

Prisma Cloud takes away a lot of manual work for our clients. It has reduced costs by not having to work with pre-COVID-19 traditional networking scenarios. It has given them the ability to have staff working securely from anywhere on the globe. I do not have the metrics for cost savings, but all customers who bought the solution from us say that it has reduced their costs. Over the last three years, we have not had a customer who has not renewed, and it is based on the reduced costs.

As long as it is set up correctly and it is integrated correctly with the SOAR and the SIEM components, it provides very good visibility. It is a very good enterprise solution. No one toolset or platform can protect every single cloud resource, but it can cover a lot of cloud resources.

They claim to secure the entire cloud-native development lifecycle, across build, deploy, and run, but I am not 100% sure. It probably can do 80% of the job.

Visibility is a key feature. Integration with other technologies across the board, whether they are Palo Alto technologies, Windows technologies, or cloud technologies, is probably the biggest thing.

They can improve the integrations into the SDLC lifecycle.

Their support is good. I would rate the Palo Alto technical team an 8 out of 10.

Positive

It is not easy, and it has to be well-planned. You need good skills to deploy any of these tools, but that is the same for many solutions. These platforms are complex, and it is important to understand exactly what outcome you want when you are deploying any tool like this. 

The deployment duration depends on the size of the environment. It can take anywhere from two weeks to four or five months depending on the size of the environment and the complexity of the environment. Some customers have a very simple setup in Azure only or in AWS only. It is very quick to deploy. Other customers have complex hardware environments where they are in the process of migrating to the cloud. Those implementations typically take much longer. It depends on how many global offices they have.

It is an expensive tool. It is not cheap technology. It is a serious investment for any customer. Customers typically buy it together with services. In my experience, customers buying Prisma Cloud are prepared to pay for the implementation and the tool itself.

Overall, I would rate Prisma Cloud an 8 out of 10.

We primarily use the solution to ensure coverage of compliance. It's also used for security. It covers my workload, infrastructure, and applications.

It's improved the organization by providing vulnerability assessments. Having those assessment capabilities helps us assess the security vulnerabilities in cloud environments. Automation also helps us identify and remediate security weaknesses.

We have been using the solution to improve out posture management and network security, as well as identity security. This is important for us as these are the main pillars of our enterprise. It's ensuring everything we do remains seamless.

The product provides very good network security.

The support has been very prompt.

It provides security across multi-cloud and hybrid environments. The offering is very comprehensive. I'm able to have a strong security posture and it helps me take care of and protect my workloads. The network security is strong. It gives me complete traceability.

The automation depends on the technological stack, however, it helps with identifying vulnerabilities. If there is a violation happening, I can see it - plus it helps put in preventative measures. It helps me to identify issues in cloud deployments and also gives a prioritized list to help me maintain my operational efficiency. I can scan and assess weaknesses and have continuous monitoring and fixing with automation of remediation. We were able to realize benefits on day one using Prisma since we were able to see results immediately in terms of operational efficiency.

Prisma offers robust security features and seamless integration with AWS. It has complete capabilities, so I don't have to run my automated cloud resources while ensuring a proxy approach to cloud security.

The agent provides us with more security options. We can also easily integrate seamlessly with our CI/CD pipeline. It's simple. It's plug-and-play.  

Prisma offers a single tool to protect all of our cloud resources and applications without having to manage and reconcile security and compliance reports. It's complete. We have everything under one single entity while fulfilling our compliance needs. 

The solution provides risk clarity at runtime and across the entire pipeline, showing you issues as they are discovered. It can block according to our complex requirements.

With the increased operational efficiency, I am facing less downtime. It's reduced runtime alerts by two to three hours. It's also reduced alert investigation time. 

We've been able to save money. We're getting a good return on investment. We're saving about 20 hours of work a week.

It would be ideal if they could somehow reduce the deployment time. It also required a skilled person to implement. 

I've been using the solution for three years.

We've had no issues with the stability. 

We only use the solution in one location. About 400 people use it right now. 

We haven't had any issues with scaling. 

Support is prompt. We are pleased with the level of service. 

Positive

We did not use a different solution. 

It takes a while to deploy. It took us a week to deploy the solution.

Our goal was to ensure the minimum amount of downtime during the process. Two people were involved in the setup process. 

Maintenance is required on a monthly basis.

We had a consultant help us with the implementation.

We have witnessed an ROI with work savings of about 20 hours. 

I'm not sure of the exact cost of the solution. 

We have looked at other options on the market. We did look at Microsoft Defender and Sentinel One. They both lacked the features we needed. 

We're Prisma Cloud customers. 

I'd rate the solution eight out of ten. 

It's a very good product if you look at the market right now. It offers all types of features, including cloud security, workflow protection, etc. It's all bundled together for convenience. 

We use the CSPM (Cloud Security Posture Management) module that provides good visibility across workloads. The solution in general provides visibility, compliance, and governance across all of our workloads. 

Prevention along with Prisma Cloud's detection capabilities can be leveraged by deploying Defender on your workloads. Additionally, out-of-the-box rules, like compliance rules, runtime rules, or vulnerability rules can be further created to secure any cloud-native workload.  

You can identify any access details and over-privileged permissions using the CIEM (Cloud Identity and Entitlement Management) module by running IAM queries.

You can ingest your Flow Logs to Prisma Cloud and further analyze them using the network queries. You get a detailed view of network flow, configuration details of each resource, mapping of how resources are connected to each other, etc. 

The cloud identity security and cloud network security capabilities are very helpful.

Prisma Cloud helps you identify vulnerabilities and misconfigurations in your code by integrating with your VCS (Version Control System) for example GitHub repository. You will get an overview page as well as a detailed view based on the type like vulnerabilities, IAC misconfigurations, secrets, licenses, etc. There are different options available. If you want full visibility, you can also go to the supply chain graph and see these details. It helps in identifying these risks. It also shows the package dependencies that need to be mapped. In a case where a package is dependent on something, both are provided so that you can see the vulnerabilities. That's a good feature. You can further integrate security into our CI/CD pipeline like Jenkins.

Prisma Cloud provides security that spans multi and hybrid cloud environments. It provides security across AWS, GCP, Azure, Oracle, and Alibaba. We usually engage with customers with workloads across multiple clouds and Prisma Cloud is a good fit for these environments.

The comprehensiveness of Prisma Cloud for protecting the full cloud-native stack is great. It's a single tool that does everything. When Prisma started off, it was more of a CSPM and CW tool. Now, they have also expanded towards Code Security, which is also increasing. It covers a lot of features in terms of its CNAPP (Cloud-Native Application Protection Platform) capabilities and yet the ease of use is exemplary. It offers great automation as well. It's not just about security, it is also about automating these procedures as much as possible. For example, if you want to deploy Defender, you get auto-defend rules. 

It supports taking a more proactive approach to Cloud Security. We can modify existing policies or create policies if required and get alerted if there are any security violations. It can be further integrated into third-party solutions, by alerting channels like Slack. 

Prisma Cloud provides the visibility and control you need regardless of how complex or distributed your cloud environments become. With it, you can view all of your assets on your cloud account. You can even filter. There are different filters based on the cloud providers, and from there you can filter based on the service that you are looking at. Those are grouped in a particular order so that you can go to those resources. For example, if I want to check for an AWS EC2 instance, once I go there, I can select that instance name and get the config details as well. There is an audit trail if I want to see any changes that have been detected in these resources. It gives me complete visibility to the most granular level.

Prisma Cloud provides us with a single tool that protects all of our cloud resources and applications without having to manage and reconcile these other security and compliance reports. There is a compliance section. You can even have compliance available out of the box. You can filter the alerts based on the compliance rules. You can further generate a report for a compliance standard by creating an alert rule. You can add your email address and you can get your weekly report sent to you. All of those things are available and customizable. You can do a deep dive for your workloads, as in your VMs, your container, serverless, etc.

Prisma Cloud provides risk clarity at runtime and across the entire pipeline showing issues as they are discovered during the build phases. If it's colored in red, it indicates there are serious alerts. If it's green, it means it's all good. That's a high-level overview of visibility. However, it also indicates all the risks and categorizes those. 

Prisma Cloud helped to reduce runtime alerts. You can even create runtime rules. If you want to apply it globally, you can have it for all of your workloads. Once you create these, you will also get alerts for all those runtime rules that you have created for your workloads.

So far, we've reduced investigation times. The visibility on alerts helps you investigate more easily and see details faster. It helps you investigate similar alerts and take action accordingly. 

It is one solution that has multiple capabilities. It's not just a CSPM (Cloud Security Posture Management); it has CWP (Cloud Workload Protection), CCS (Cloud Code Security), CNS (Cloud Network Security), and CIEM (Cloud Identity and Entitlement Management) capabilities. Since it's all under one product, we don't have to buy multiple solutions. In that sense, we have saved money.  

We could not use the data security module. It's not available to our Indian customers.

The automation must continue to become much smoother. There are automation capabilities, however, there are certain challenges with that as well. The approach we generally take is we have to raise a support ticket and have multiple calls with the support engineers. That takes some amount of time. If it's a POC, proof of concept, or something like that is still fine. However, if it is the customer's production workloads that we are testing, that delays that entire implementation. Errors need to be resolved or there has to be faster support for these aspects.

At one point, one of our customers was looking for a compliance standard, which is not available out of the box on Prisma Cloud. Maybe not all standards are covered at this point.

When we face challenges and need to raise a support ticket, it takes time for them to get back to us and investigate the issue. We'd like the process to happen faster. We'd also like to have a dedicated source of support. If you have five or six consecutive issues, you have to follow up across five or six separate tickets. It would be easier if we just had one touchpoint that could manage multiple requests. 

I've been working with the solution for close to two years. 

I've dealt with technical support, They are good, however, the turnaround time is slow. When you are working on a POC, it's fine, however, when you begin to deal with production workloads, issues need to be resolved faster. 

Neutral

We're an implementation partner. 

It took me some time, first of all, to understand the product. However, that is important. You need to understand the product, and then get the value. There are different aspects of the product that have different scanning times. Once you onboard, it takes a certain time to get all the details. Also, there will be certain alerts that might not be default alerts. After a certain amount of time, you might have to funnel them. Or, you might want to narrow down to those alerts which are important to you. After that, you'll begin to see the actual value added and to get there, it will definitely take a certain amount of time. 

I'd rate the solution nine out of ten.