We use Prisma Cloud by Palo Alto Networks for architecture and design.
Security Architect at a tech vendor with 10,001+ employees
Solved our design and architecture problems, is scalable, and has impressive stability with no downtime
Pros and Cons
- "Comprehensive and valuable for providing security. It is scalable, its stability is impressive, and setting it up is straightforward."
- "We had some teething issues with Prisma Cloud by Palo Alto Networks, but overall, it did what we expected."
What is our primary use case?
How has it helped my organization?
We found Prisma Cloud by Palo Alto Networks very important in solving architecture and design problems within the company, and it improved our company because it showed us different ways of doing things and gave us a better understanding of an architectural entity.
Prisma Cloud by Palo Alto Networks has helped our company progress.
From the time of deployment, it took a few months for our company to realize the benefits of the solution.
What is most valuable?
Prisma Cloud by Palo Alto Networks is a valuable solution. It is useful as it provides some security on multi and hybrid cloud environments, which is very important to my company.
Prisma Cloud by Palo Alto Networks is also a comprehensive solution that helps protect the full cloud-native stack and helps us secure the entire cloud-native development, which is another reason it is useful for the company.
The solution also has good security automation capabilities and is useful for helping my company take a preventive approach to cloud security.
It provides the visibility and control we need, and it helps a lot in giving us confidence in our security and compliance postures.
Prisma Cloud by Palo Alto Networks also enabled the company to integrate security into our (CI/CD) pipeline.
We also found how seamless Prisma Cloud by Palo Alto Networks touchpoints are to our DevOps processes, and we find them very helpful.
The solution even serves as a single tool to protect my company's cloud resources. It does not affect our operations.
Prisma Cloud by Palo Alto Networks provides risk clarity at the runtime and across the entire pipeline. It shows us the issues, and the developers can correct them without affecting our operations.
The solution also helped in reducing runtime alerts very quickly. It also reduced our alert investigation time because it's all automated.
What needs improvement?
We had some teething issues with Prisma Cloud by Palo Alto Networks, but overall, it did what we expected. It has some areas for improvement, but I cannot remember exactly off the top of my head.
Buyer's Guide
Prisma Cloud by Palo Alto Networks
July 2026
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
909,099 professionals have used our research since 2012.
For how long have I used the solution?
I've worked with Prisma Cloud by Palo Alto Networks for four years.
What do I think about the stability of the solution?
I found Prisma Cloud by Palo Alto Networks stable. I'm impressed by its stability. I cannot recall any downtime with the solution. I rate it as eight out of ten, stability-wise.
What do I think about the scalability of the solution?
I found Prisma Cloud by Palo Alto Networks scalable, and it's an eight out of ten for me, scalability-wise.
How are customer service and support?
The technical support for Prisma Cloud by Palo Alto Networks was very good. I would rate its technical support eight out of ten.
Which solution did I use previously and why did I switch?
Prisma Cloud by Palo Alto Networks is what my company has. It's the solution my company wants to use.
How was the initial setup?
I was involved in the deployment of Prisma Cloud by Palo Alto Networks, and I found its initial setup straightforward. It took a few months to deploy the solution.
What about the implementation team?
Our team deployed the solution.
What's my experience with pricing, setup cost, and licensing?
Prisma Cloud by Palo Alto Networks has helped the company save some money. Cost-wise, it's okay.
What other advice do I have?
I advise others who may want to implement Prisma Cloud by Palo Alto Networks to check it in a test environment first to ensure it does what they expect.
My rating for Prisma Cloud by Palo Alto Networks, overall, is eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Service Operations at a comms service provider with 5,001-10,000 employees
Cloud native security monitoring ensures improved AWS protection and report quality
Pros and Cons
- "The features of Prisma Cloud by Palo Alto Networks are overall satisfying, although I would like to verify some aspects."
- "I believe there are some issues with the product's maturity. In some cases, it could malfunction concerning Cloud Native."
What is our primary use case?
I am using Prisma Cloud by Palo Alto Networks for security. It ensures AWS security, and it is part of my cloud report.
What is most valuable?
Prisma Cloud by Palo Alto Networks has a good reputation and prepares constructive reports that are helpful for addressing any security issues. The Cloud Native Security Monitoring feature is also beneficial and is a good aspect of the solution.
What needs improvement?
I believe there are some issues with the product's maturity. In some cases, it could malfunction concerning Cloud Native. These are aspects that need to be checked to ensure stability, especially in terms of monitoring.
For how long have I used the solution?
I have been using Prisma Cloud by Palo Alto Networks for almost over a year.
What do I think about the stability of the solution?
I would rate the stability of Prisma Cloud by Palo Alto Networks at seven out of ten.
What do I think about the scalability of the solution?
While I haven't scaled Prisma Cloud by Palo Alto Networks, I believe that Cloud products generally have scalability available.
How are customer service and support?
I would rate Palo Alto Networks' technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with SonarQube, which I consider an earlier and stable product. Prisma Cloud by Palo Alto Networks, however, needs some maturity improvement.
How was the initial setup?
The initial setup process for Prisma Cloud by Palo Alto Networks was primarily a little complex.
Which other solutions did I evaluate?
What other advice do I have?
The features of Prisma Cloud by Palo Alto Networks are overall satisfying, although I would like to verify some aspects. My final rating for Prisma Cloud by Palo Alto Networks is eight out of ten. I recommend Prisma Cloud by Palo Alto Networks to other users.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Prisma Cloud by Palo Alto Networks
July 2026
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
909,099 professionals have used our research since 2012.
Technology Specialist - Cloud Security at a tech services company with 11-50 employees
Provides users with an overview of gaps their environment, along with runtime protection
Pros and Cons
- "The most valuable features of the solution are areas like compliance and asset inventories, along with runtime protection."
- "The tool's UI is an area with certain shortcomings where improvements are required."
What is our primary use case?
Currently, we use Prisma Cloud by Palo Alto Networks in my company for our clients who operate in the finance and banking teams and want data, network security, and posture management for the cloud infrastructure.
How has it helped my organization?
The solution has improved our organization, and I believe that it is a continuous process to protect you in any environment. Prisma Cloud gives you an overview of what gaps are in their environment, but how they are going to be solved depends upon the client, especially the security gaps. Prisma Cloud by Palo Alto Networks gives 60 to 70 percent of the overview, which the client ignores in their infrastructures. The tool provides users with a better overview of what is going on in their infrastructure.
What is most valuable?
The most valuable features of the solution are areas like compliance and asset inventories, along with runtime protection.
What needs improvement?
The tool's UI is an area with certain shortcomings where improvements are required. With the cloud protection and UI, the tool should have the option to download the data for the vulnerabilities. One should have the option to download detailed data about vulnerabilities in the host. The tool should have a guide or a knowledge base document. The tool should specifically provide a guide about the solution's UI, which can be helpful for clients.
Sometimes, it does provide an error, or I can say that when we integrate our infrastructure cloud with Prisma Cloud, we face some issues. Most of the time, the integration issues are not due to Prisma Cloud but from the client side.
The tool's support team needs to improve.
For how long have I used the solution?
I have been using Prisma Cloud by Palo Alto Networks for two years. My company has a partnership with Palo Alto Networks.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a seven out of ten. I rate the stability at a seven, considering the time we needed to get the data from DSPM. Most of the time, when the client requires data, it is not available. At other times, it requires a lot of time to get the data. It also requires time to import data from the cloud as per our requirements.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.
My company's clients are medium and enterprise-sized businesses.
How are customer service and support?
The solution's technical support team doesn't reply on time. There is a gap in communication. The solution's technical support team doesn't have enough engineers to handle the cases. The support team wants us to work as per their time, so it is not according to the clients’ needs and time. I rate the technical support a six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I got a chance to work with CrowdStrike and SharePoint, but I never got the project since the client did not give me a chance.
How was the initial setup?
The product's initial setup phase is straightforward. For the deployment phase, we just need some minimal data from the cloud to be able to integrate with Prisma Cloud. Just in case of custom issues, there are some points where we faced some issues with the deployment, but it was basically from the client side as they had multiple policies deployed on AWS and Azure Cloud, making it a little difficult for Prisma Cloud to integrate. In general, it is easy to integrate anything on the Prisma Cloud.
For the product's deployment phase, one cloud admin from the client's end and one from my company's side, one person is required. Two to three people are required to take care of the deployment.
The solution can be deployed in a matter of days.
What other advice do I have?
Though the company's clients have multiple tools, they were not able to integrate all of the cloud accounts in a single SIR tool, which is why we had to use Prisma Cloud by Palo Alto Networks to monitor all of our company's clients' cloud accounts.
The solution provides security scanning for multi and hybrid cloud environments, but it does not provide the details about the product that provides the security. Most of the time, it just provides an overview of the security gaps. In real life, I didn't see any of the scenarios where it is protecting our company's infrastructure. Clients are sometimes not ready to use runtime protection for the Prisma Cloud because they don't want to take any risks in the production environment.
The comprehensiveness of Prisma Cloud for protecting the full cloud-native environment involves network protection. The most important thing is network security, and the second is IAM security, which is important for the banking team. I see that the tool has a large number of containers. Deployment and pipeline security are the main areas for the banking sector. Our clients don't use much of Prisma Cloud by Palo Alto Networks because it contains complexity, and the UI is not user-friendly. There have been multiple cases of their client complaining about the UI. From the standpoint of the client, the tool is too complex.
Speaking about the tool's help that allows users to take a preventative approach to cloud security, I would say that based on the asset inventory, we check the details about the assets and the number of assets. Secondly, we go through the alerts, which consist of IAM and the network security rules. Following the severity, like critical, high, or medium, we first resolve those issues and take steps monthly. The alerts that are generated monthly should be resolved only in that month.
After the deployment, it took three to four months to notice the value derived from using the solution, from my point of view and experience.
The discovery is good. The discovery provides details about the assets and the data, along with the data inside the infrastructure and about the infrastructure. There are some issues because if only about the data, it does not give out any issues for the user and instead gives more information about the infrastructure and some within the infrastructure.
Palo Alto DSPM did not discover much data existing outside of our company's official IT systems.
The solution provides insights into the content that has been discovered, along with some detailed information.
I cannot reveal the type of insights into the content that the solution has provided because our client would not want our company to open up about such details.
The insights into the content have affected the data security operations since following the compliance provides and helps clients regulate their security. It also prevents data breaches. The data breaches open up whatever data can be opened, and it helps clients to determine what data they need to secure and how. Speaking about data security posture, our company's clients take steps to resolve any issues because they want to save their reputation, especially in scenarios involving hacking.
It took around two to three months to see the value derived from the use of the product.
The tool provides an automated discovery of new data assets as they get onboarded. It does take one to two days on an average basis to show all the data.
In terms of whether the solution provides a prioritized list of all the data security posture issues in our company's environment, I can say that as soon as the assets are discovered, Prisma Cloud starts scanning and does all of the data security scanning. It does not take much time, and it can be done in four to five hours. If it is a large-scale infrastructure, then it can take an average of eight to ten hours.
I have not used the solution's connectors for the SOC's DDR solution to help automate remediation since the plant where it is used did not integrate Prisma Cloud with the same tools they use, with one of the reasons being that Prisma Cloud overflows the alerts, and they did not want alerts to overflow with their production in an SIMP environment.
The solution provides visibility and control regardless of how complex or distributed the cloud environment becomes, but when it comes to getting the data from the UI shown to the upper management, things do become complex because the tool doesn't have many options to import or export data.
I cannot say that the solution has reduced all the alerts by prioritizing the ones that have the most impact on sensitive data. The alerts that were critical and high, have been resolved by the team, while also taking care of areas involving IAM and networks.
The prioritization of alerts in the tool has affected our company's operations, and from my point of view, right now, I am able to show my CIS and the upper management team what steps we have taken and how the issues that are there as per the alerts have been resolved based on the critical, medium and high severity basis. I can say that 60 percent of the issues have been resolved as per the alerts. It gives me the flexibility to provide details to the management team that we are on track to provide security to our infrastructure. It gives me the flexibility to provide data to management for some time. As the environment grows, it generates a lot of alerts, and it takes time to resolve all of them.
The solution does not require any maintenance, and one just needs to make sure that the tool is up to date.
Based on my experience, I would recommend Prisma Cloud because I have hands-on experience with the solution. The integration is easy. The tool provides visibility in the infrastructure and for the alerts about the security gaps, the tool provides precise details. Talking about the new app in the tool, I would say little improvements are required. The tool is quite informative for me, but from the client side, it does require some improvement.
If someone has a large infrastructure, I won't recommend Prisma Cloud to them. If they have medium and enterprise, then I will recommend Prisma Cloud to such people because it can handle and, as per the working out of the tool, it can change the details about the small-scale, medium-scale, and enterprise businesses, but not for the large scale enterprises.
I rate the tool an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Technical Director at Cascade Solutions
Comprehensive with good security and helpful automation
Pros and Cons
- "It provides good visibility and control regardless of the complexity."
- "They could improve more features for the enterprise version of the solution."
What is our primary use case?
I primarily use the solution for vulnerability management, compliance management, and sometimes defense and access control. It has a sandbox. We can scan and manage CI pipeline security.
How has it helped my organization?
The cloud solution as one platform can provide us with a lot of features and cover most of what customers care about.
I have some clients that are moving from computing to a container environment. For cloud sets, customers need to increase the power of security over the DevOps environment. It doesn't create any bottlenecks when launching new products. From a business perspective, it's very helpful and supportive. It expedites go-to-market.
What is most valuable?
The runtime defense and API security are very good. It offers very good application security.
It's very comprehensive. It can cover the full cloud-native stack. There is a wide range of integrations, and the compatibility with various cloud providers is very useful.
It's perfect in terms of the security automation. We can do everything from the portal and choose a variety of policies. It can cover medium to large customers.
We can take a preventative approach to cloud security. It's helpful.
They are constantly updating and adding new features and offering support for each of the updates.
It is very comprehensive. It covers all aspects of the customer's cloud.
It provides good visibility and control regardless of the complexity.
We can integrate into CI/CD pipelines. It's very efficient. They can integrate with whatever CI tools the customer uses, including Windows, Linux, and so forth.
Modules can be added to cover additional items from the customer's side.
It reduced runtime alerts. We've saved more than 50% to 60% of our time.
We've reduced alert investigation times. With any incident that happens, we can do an investigation and correlate and normalize the incident quickly. We've saved more than 70% of the time typically taken.
What needs improvement?
They could improve more features for the enterprise version of the solution. They need to also have more features for on-premises versions for companies that cannot access the cloud version.
For how long have I used the solution?
I've been using the solution for around two years.
What do I think about the stability of the solution?
The solution is stable. I'd rate the solution eight out of ten.
What do I think about the scalability of the solution?
We use the solution for one location.
It's a scalable solution. I'd rate it nine out of ten.
How was the initial setup?
I was not involved in the deployment of the solution.
There is maintenance, however, it is very minor. You just need one to two people to manage it.
What was our ROI?
The ROI users get from the tool is very high.
What's my experience with pricing, setup cost, and licensing?
The pricing is a little bit high. It is not a cheap product.
What other advice do I have?
I'm a partner and reseller.
I'd rate the solution nine out of ten.
I'd recommend the solution to others. The cloud-based version is very good. Users can rely on the product.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Cyber Security Consultant at Confidential
Its architecture is well-designed, more reliable, and more secure
Pros and Cons
- "What I like most about Prisma Cloud is its zero-day signatures, maximum security, minimal downtime, cloud visibility, control, and ease of deployment."
- "The Palo Alto support needs to improve."
What is our primary use case?
We use Prisma Cloud Data Security for security compliance and detection.
We implemented Prisma Cloud because it eliminates the need for hardware appliances, thereby reducing our on-premises footprint.
How has it helped my organization?
Prisma Cloud provides security scanning multi and hybrid cloud environments which is important.
Prisma Cloud provides comprehensive protection for the entire cloud-native stack, encompassing threat protection, global protection, threat intelligence, and zero-trust architecture.
Prisma Cloud's security automation capabilities are effective. It utilizes AI-powered cloud-based technology to analyze unknown files and identify potential threats.
Prisma Cloud employs a combination of features to safeguard against both known and unknown threats, including IPS and threat intelligence integration.
Prisma Cloud has benefited our organization by providing URL filtering, facilitating secure customer connections, implementing endpoint security with a zero-trust architecture, and enabling user identification.
Prisma Cloud safeguards our entire cloud-native development lifecycle. Palo Alto's architecture encompasses multiple engines, each with distinct functionalities. These engines include the SP3 engine, application visibility control engine, URL filtering engine, Wildfire, intelligent saving, zero trust, threat prevention, and content infection. Together, these engines enhance security, reliability, and threat monitoring.
Prisma Cloud provides visibility and control of our web traffic at the URL level and across other technologies.
Prisma Cloud's visibility improves our confidence in our security compliance posture.
Prisma Cloud effectively integrates security into our CI/CD pipeline and seamlessly harmonizes with existing DevOps processes.
Prisma Cloud provides a single monitoring tool. The single point of monitoring makes our company more secure.
Prisma Cloud provides up-to-date information about real-world threats at runtime and across the entire pipeline, through communications, community, and mail.
Prisma Cloud reduces the number of runtime alerts. The extent to which alerts are reduced depends on the appliance and the number of throughputs purchased.
Prisma Cloud has saved our organization money.
What is most valuable?
What I like most about Prisma Cloud is its zero-day signatures, maximum security, minimal downtime, cloud visibility, control, and ease of deployment.
Firewalls can identify application and user activity within network traffic. This includes information such as, what applications are being used, what URLs are being accessed, how frequently applications are being accessed, and how much time users are spending on particular applications.
What needs improvement?
The Palo Alto support needs to improve. Their response time is not good.
For how long have I used the solution?
I have been using Prisma Cloud by Palo Alto Networks for two years.
What do I think about the stability of the solution?
Prisma Cloud is stable.
What do I think about the scalability of the solution?
Prisma Cloud is scalable.
How are customer service and support?
The technical support is slow to respond.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used Fortinet, CheckPoint, and Cisco. Palo Alto Prisma Cloud is more efficient in single scans.
How was the initial setup?
The initial deployment was straightforward. Using a basic configuration, we can deploy within six hours. I completed the deployment myself.
What's my experience with pricing, setup cost, and licensing?
Prisma Cloud by Palo Alto Networks carries a higher cost, but its enhanced security measures justify the expense.
What other advice do I have?
I would rate Prisma Cloud by Palo Alto Networks nine out of ten. Its architecture is well-designed, more reliable, and more secure.
We have Prisma Cloud deployed in multiple locations across the globe.
The maintenance is done on the cloud.
I recommend Prisma Cloud to others.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Information Security Consultant at eSec Forte
Users can bring applications to production without vulnerabilities or malicious packages
Pros and Cons
- "Prisma scans things and shows all the vulnerabilities and packages that are vulnerable, and which layers, by default, have vulnerabilities. So developers can easily go into the package or a particular layer and make changes to their code. It's very transparent."
- "We face some GUI issues related to new permissions for AWS. So far, we don't have any automation to complete them through the GUI. We have to manually update the permissions. Our customers have faced some issues with that."
What is our primary use case?
I am using five modules of Prisma Cloud, and I have expertise in CSPM. The use cases are related to securing our host container environment and multi-cloud environment.
We were looking to resolve issues related to host and container security in the Kubernetes environment, vulnerability management, and compliance management.
How has it helped my organization?
One of the benefits of using Prisma Cloud is that we can easily make our cloud environment compliant. We can make it vulnerability-free, helping coders or application users bring their applications to production without vulnerabilities or malicious packages.
We have gotten good reviews from our customers, saying that they have improved their security with Prisma Cloud for their cloud environments. That includes customers in finance and in the medical field. And the reporting we get from Prisma is excellent.
It has helped us reduce runtime alerts by 70 to 80 percent.
And because it's very transparent, we can directly investigate things. It has reduced investigation time by 100 percent. We can easily go to the dashboard and check what's happening when investigating. We have to be experts with our tools to investigate and do a deep dive into an incident.
What is most valuable?
The best feature of Prisma Cloud is that the various modules have different features. With the CSPM, we have compliance management, and we also have an auto-remediation module. In CWP, we can go with runtime, where one of the great features is blocking vulnerabilities or malicious activities from the pipelines or CI. All five modules are taking a preventative approach to the security of the cloud environment, from the network to the cloud, posture management and workload protection.
In CI/CD, we have the option to add a Prisma scan, which helps us remove the vulnerabilities and malicious parts of packages used to create an application. This option enables us to scan the images before running or building them and to get a vulnerability report.
Prisma scans things and shows all the vulnerabilities and packages that are vulnerable, and which layers, by default, have vulnerabilities. So developers can easily go into the package or a particular layer and make changes to their code. It's very transparent.
Reporting from Prisma Cloud is very straightforward. We can export reports in CSV format, or we can use the APIs in Prisma to fetch reports. Reporting is very easy and customizable.
It is also compatible with multi-cloud and hybrid environments. It gives the option to onboard with five clouds: AWS, Azure, Alibaba, Oracle, and GCP. Most of the companies we deal with use parts of various services from different clouds. To provide them with solutions, we need Prisma Cloud, as it helps manage multi-cloud environments.
A lot of automation capabilities are coming out with the updates, and they are growing day by day. The basic automation covers remediation of alerts, and in live applications we can block malicious activities in the files where the vulnerabilities come across.
In terms of cloud-native application comprehensiveness, we can integrate various cloud-native applications with Prisma Cloud. We can use Defender to protect workloads or Kubernetes in any native cloud like AWS EKS.
The CSPM provides the whole asset inventory, where we can see all the services in our cloud environment and how they are working, as well as how the assets are connected to each other and which network is connected. We can see the configuration.
What needs improvement?
We face some GUI issues related to new permissions for AWS. So far, we don't have any automation to complete them through the GUI. We have to manually update the permissions. Our customers have faced some issues with that.
For how long have I used the solution?
I have been using Prisma Cloud by Palo Alto Networks for more than four years.
What do I think about the stability of the solution?
The stability is a nine out of 10.
What do I think about the scalability of the solution?
The scalability is a nine out of 10. We just need some of the automations to come around in Prisma.
How are customer service and support?
With all the capabilities it has and how comprehensive it is, with CSPM, CWPP, and more, we get help from the technical team at Palo Alto. They help us to get into what Prisma Cloud is and all the capabilities it has.
Their technical support comes up with good solutions for every difficulty we face.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial deployment is very straightforward, with the help of the technical team and tech support. It's very easy to get into Prisma Cloud. It takes time, one to two weeks, to complete the deployment. Most of our customers are enterprise-level, although we also have small clients.
The maintenance is mostly handled by Palo Alto teams. The updates are scheduled so that we know at what time they will update and what the new features are. They are good when it comes to updates.
What's my experience with pricing, setup cost, and licensing?
I'm on the technical side and not into sales, but Prisma Cloud is better than the native applications when it comes to pricing.
What other advice do I have?
I suggest that my customers adopt Prisma for every module. It's the best security platform, where we can provide security for multiple clients without using the native security approach.
I highly recommend this solution.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Devops consultant at eSec Forte
Gives us a one-stop shop for managing all clouds, whether public or private
Pros and Cons
- "Most of the customers we are tackling have different tools and solutions, like Qualys, Nessus, and vulnerability management assessment solutions. There are plugins for them, and we can integrate Prisma Cloud with them. We can enrich our telemetry with their data and use the predefined correlation rules in Prisma Cloud. That means we have that work done in seconds."
- "The automation capabilities are growing each day, but the problem is that the updates are not that frequent. There are some services on Amazon that have come out with updates, and Azure is also getting up to date. But Prisma takes some time to follow. There's a time gap that Prisma inherits from these clouds. I understand why it takes some time, but that time should be reduced."
What is our primary use case?
There are five pillars of Prisma Cloud, including CWPP for workloads and security posture in the basic configuration. We have also been working with application APIs. These are the areas in which I'm working.
How has it helped my organization?
Most of our customers are using multi-cloud or hybrid cloud environments, and the problem they were facing was that they didn't have a one-stop shop for managing all the clouds. For example, Azure has something like that capability, but there are some problems and gaps. Every cloud provider says, "This is our territory, and we can only secure our territory." But the whole idea of Prisma Cloud is that it can take any cloud, whether public or private, bring the accounts on board, and after that, everything is managed by Prisma Cloud.
Another problem with Azure is that it has very overwhelming alerts, making it hard to manage them in native Azure. With Prisma Cloud, we have different rules and it is easier and more manageable. It is not overwhelming. We can look at its different modules. If we're talking about identity management, we can go to that module and see the identity. That makes things quite manageable with Prisma Cloud.
When it comes to investigation time, Prisma Cloud has something like 18,000 or 19,000 predefined policies and has remediations as well, so we know what to do or what not to do. It helps reduce investigation time because all those policies are already there. They are the "top" policies, and it provides remediations alongside.
What is most valuable?
Most of the customers we are tackling have different tools and solutions, like Qualys, Nessus, and vulnerability management assessment solutions. There are plugins for them, and we can integrate Prisma Cloud with them. We can enrich our telemetry with their data and use the predefined correlation rules in Prisma Cloud. That means we have that work done in seconds.
We also like the firewalls.
It also perfectly provides security across multi- and hybrid cloud environments. We use it with multi-cloud environments, and there are five cloud providers supported, including Amazon Web Services, Oracle, GCP, Azure, and Alibaba. Most of the big companies out there are using multi-cloud or hybrid environments, and they share dependencies on different types of cloud.
The basic idea of Prisma Cloud, and what I like the most, is that it is a managed cloud and everything is easy to do. So we can integrate different cloud-native services. We can use solutions like Defender for Cloud, Azure, and Amazon Inspector and enhance our telemetry using these data lakes. Prisma Cloud is the best for integrating with these cloud-native solutions.
The automation is good so far. If we look at the Kubernetes runtime environment, there is good automation for that.
Prisma Cloud is all about a preventative approach, and we can use it for compliance as well.
We can also integrate it into a CI/CD pipeline, and it can scan different images and containers, such as Kubernetes. Also, when we are loading an account, there are some agents that scan as well. There is Lambda for automation, and, in the first phase—the staging environment—we can have our work done. Pipelining is a continuous process, and the scanning takes place in the previous stage only. It runs in a sandbox environment and gives us all the remediations.
Sometimes, credentials are hardcoded. We can use the code security module and correlate with the predefined rules provided by Prisma Cloud. We get alerts, and based on these alerts, we can harden the policies for that code.
And the dashboard provided by Prisma Cloud has capabilities through which we can make alerts visible based on their severity level. We can create a separate dashboard for rules related to medium or high severity. That way, without wasting our time, we get to the medium- and high-level alerts and tackle the things that need attention the most.
What needs improvement?
The automation capabilities are growing each day, but the problem is that the updates are not that frequent. There are some services on Amazon that have come out with updates, and Azure is also getting up to date. But Prisma takes some time to follow. There's a time gap that Prisma inherits from these clouds. I understand why it takes some time, but that time should be reduced.
For how long have I used the solution?
I have been using Prisma Cloud by Palo Alto Networks for two years.
What do I think about the stability of the solution?
The stability is a 10 out of 10.
What do I think about the scalability of the solution?
The scalability is also a 10 out of 10.
We have a team of 25 to 30 people. Our company is based in India, but we have offices in Malaysia, Singapore, and Bangladesh, and we have clients in India and outside of India. Most of them are enterprise-level.
How are customer service and support?
Their technical support comes up with great solutions. Every time we call we definitely get a solution.
How would you rate customer service and support?
Positive
How was the initial setup?
It is onboarding in the cloud. There are a lot of documents, but it is quite easy. I'm into training as well, and it is quite easy for me to train my interns on how to onboard accounts to Prisma Cloud. If we are only onboarding one account, it happens in minutes.
What's my experience with pricing, setup cost, and licensing?
In terms of price, we have to see the value we are getting for the particular penny we are paying. In that context, Prisma Cloud is a value-back cloud-managed solution; cloud-native solutions are quite expensive. That's why a lot of our clients are shifting from cloud-native to Prisma Cloud: because of its effectiveness and because it is budget-friendly as well.
What other advice do I have?
I love Prisma Cloud. It's a one-stop shop for managing cloud security. And it is very easy to use. The dashboard and all the UI are very easy.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Technical Engineer at a tech services company with 1,001-5,000 employees
Helped us to gain the confidence that we can proactively monitor a cloud environment or a repository
Pros and Cons
- "Visibility and control are the most utilized features. A dashboard is available to us where we can view different categories. We can see any IAM-related risks, any discovered vulnerabilities, any incidents, or any network-level issues."
- "The Application Security dashboard was not as user-friendly as the Cloud Security dashboard."
What is our primary use case?
I have onboarded AWS environment accounts for some clients and some online hosted repositories on third-party platforms.
We currently have four modules. We have Application Security, Runtime Security, and Cloud Security. The latest one is Data Security, but I have only been using the other three modules.
How has it helped my organization?
I have mostly onboarded accounts. I have not used its other features much. I am aware of the environment dashboard that we get after 24 to 48 hours of scanning. The suggestions that they give are in a curated manner. We can see what steps we can take to minimize risk or remove critical or high-level vulnerabilities. This categorization based on severities helps us to prioritize which risks need to be remediated first.
It helps us to prioritize. We can see what is the scenario at the network level, identity level, or Internet exposure level. On the basis of these categories and on the basis of severity, we get the whole cloud security posture of the environment and also the suggestions.
It has helped save some time. The customer environment can be very vast, and the use cases can vary. A startup environment or beginner-level cloud environment is easy to check manually, but for users who have been using cloud environments for three or four years, manual checks are not efficient. Prisma Cloud saves time and costs. We are able to give a much more informative review of the cloud environment.
Prisma Cloud is a cloud-native application protection platform. That is what we showcase to our potential customers. It has helped us to gain the confidence that we can proactively monitor a cloud environment or a repository. One of my recent use cases was related to the repository. The establishment of trust is there, and the extent of cloud security services has also rapidly increased for our organization. This offering has been a great pillar for our organization.
It not only provides the risks and misconfigurations; it also includes compliance, so the industry-level standards are also monitored.
I started onboarding environments only two or three months ago. After the first scan, I could see the cloud security posture on the dashboard. In some cases, I could see misconfigurations and some package-level vulnerabilities. They were all categorized on the basis of severity. I discovered all these things. Out of them, some issues were commonly found. We are able to resolve them in the easiest manner. Considering the number of issues that it discovered, it would have taken us months to monitor all the events manually. The customer environment keeps changing and the requirements also change, so the cloud security posture also changes. Prisma Cloud scans on a regular basis and saves a lot of time.
The visibility level that it provides is the best. It is not restricted or limited to a few attacks or vulnerabilities. Every day, any type of attack can happen. There can be an attack of any severity. We are able to see all the possible incidents and all the possible issues in the environment. It has made us proactive, so our confidence has also improved.
The dashboard gets updated on a real-time basis. The first time, it takes 24 to 48 hours. After that, the latest scan is always available. It is consolidated. We get a detailed and comprehensive view from Prisma Cloud. It is easily accessible from the command center.
Prisma Cloud has saved us time. It helps us to fulfill our commitments. Without Prisma Cloud, it would take us double time to deliver to our customers what they want.
I believe it covers the containers and host-level security. It does provide information about how many hosts are in the environment and how many containers are deployed on Prisma Cloud. It tells us if any of the containers or hosts are affected and by which vulnerability. A comprehensive view of all that is available. We can see package-level vulnerabilities for PHP packages, Python packages, etc.
What is most valuable?
Visibility and control are the most utilized features. A dashboard is available to us where we can view different categories. We can see any IAM-related risks, any discovered vulnerabilities, any incidents, or any network-level issues. So, visibility and control are the most utilized parts. We can also view possible remediation or suggestions for each of the issues.
What needs improvement?
I recently onboarded some of the repositories, and for that, the issues were categorized into four types. The view was not very easy to understand. The Application Security dashboard was not as user-friendly as the Cloud Security dashboard. The Application Security dashboard can be improved in terms of UI. The categories provided should be helpful for the ones who are using it for the first time.
Other than this, I do not have any areas for improvement. I am a new user. I entered the domain of cloud security only six months ago. Before that, I was in a different domain. As of now, I see Prisma Cloud as an excellent tool.
For how long have I used the solution?
I have been using Prisma Cloud in my current job role for the last six months.
What do I think about the stability of the solution?
It is stable. I have not had any issues.
What do I think about the scalability of the solution?
I have not faced any limitations.
How are customer service and support?
I have not interacted with their support.
Which solution did I use previously and why did I switch?
I have not worked with any similar solution previously.
How was the initial setup?
It was already installed when I joined. I only had to ask for some admin access, which was configured by the internal team in the organization, and my account was easily onboarded.
The client account onboarding was also seamless. So far, we have onboarded five to ten accounts. Regarding the number of users, we provide limited access because it is a matter of cloud security. Overall, there are five to ten users, which also includes customers with view-only access.
Which other solutions did I evaluate?
It was already here when I joined.
What other advice do I have?
I would absolutely recommend Prisma Cloud for cloud security posture management. It is great for onboarding cloud accounts. It is also good for onboarding repositories to improve application security.
I would rate Prisma Cloud a ten out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Senior Cloud Security Engineer at impelsys
Good risk control and configuration capabilities with useful reporting features
Pros and Cons
- "The solution offers very good configuration capabilities."
- "Technical support could use some improvement."
What is our primary use case?
I primarily use the solution to uncover misconfiguration and for cloud code security. We can find gaps that hackers might access in order to steal data. It can trigger alerts and show you everything.
How has it helped my organization?
It's been helpful for managing multiple accounts. If we had to handle hundreds of accounts manually, it would take a lot of time.
We've been able to mitigate issues and fix them before they become bigger problems. If the system detects any critical misconfiguration, we'll receive alerts.
What is most valuable?
The risk control is very good. They have scanning that runs often and we can see the latest configurations and get alerts.
The solution offers very good configuration capabilities. It can show you how to resolve and remediate issues, and you can pull reports that will show you everything you need to know.
It provides security across multi- or hybrid-cloud environments. It can work with AWS, Azure, Google, Oracle, et cetera.
We have many projects within our organization, and we need protection from people trying to steal our information. We can see gaps from every corner of the cloud. Having a solution like this is important to our organization so that we have the capability to see and monitor everything from everywhere, which would be hard to do manually.
We can take a preventative approach to cloud security. If anything is open to the public, we can find it and see it. That said, we are using other solutions also. Still, this product will alert you and engage you if there are any areas where information weaknesses filter up. It will guide you and show you how to fix the issues with configurations.
We might have witnessed some cost savings. If anything gets stolen, it would cost our company monetarily; however, that hasn't happened.
It does help us save time since we don't have to check every console ourselves manually.
We've noted the benefits of the solution across the last five years.
The remediation data is already available in its logs. You don't have to Google fixes. It's already there on the platform.
We're using containers and Docker. Instead of using open-source, we can use our own code and cloud. We'll be able to know if there is a misconfiguration. For example, if there is an AWS-level misconfiguration, Prisma will help us discover this.
We use a variety of tools, and we can use Prisma to handle various types of misconfiguration. It covers our entire cloud-native development life cycle.
It provides us with the visibility and control we need regardless of how complex or distributed our cloud environment becomes. It's very helpful. It mitigates 98% to 99% of mitigation issues. It's helped us maintain confidence in our compliance and security reporting. I'm able to see configuration changes. If something changes, I know.
It helps us reduce runtime alerts. You can log in and check each and every account via the portal quite easily. If I see an alert, I can quickly fix issues. Or I can go through each alert and find out which are important or not. It reduces the time we take to handle these tasks by 75%. We can focus on the alerts that have the most impact. It prioritizes alerts to critical, high, and low.
The console is good and user-friendly. We can see the logs very easily. People without experience can also easily adopt the solution.
What needs improvement?
We only use the solution for misconfigurations. There may be other features that are lacking, however, we don't use the full scope of the product.
Technical support could use some improvement.
For how long have I used the solution?
I've been working with the solution for the last seven years.
What do I think about the stability of the solution?
The stability is very good. There is no issue.
What do I think about the scalability of the solution?
We only have two security people using the solution currently. We have it across multiple clouds and regions.
We haven't had any issues scaling the solution.
How are customer service and support?
We've only used support if we've had issues around false positives. In those cases, we create a ticket.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I also work with CrowdStrike. Both offer a lot of features. We've recently switched to CrowdStrike.
How was the initial setup?
The initial deployment is very easy. You can add it, for example, to your AWS account. You just need to configure it in Prisma Cloud. You may have to create a policy and allow access. After that, you'll be able to see the console.
We had two people managing the setup process. The time it takes to deploy depends on how many accounts there are. If you only have one account, it's very easy and only takes one to two days. If you have 100+ accounts, you will need a few weeks.
There is no maintenance needed from our end.
What about the implementation team?
We didn't use any consultants during the implementation.
What's my experience with pricing, setup cost, and licensing?
I don't manage the licensing aspect of the solution.
What other advice do I have?
We are not using application-level security here. At the application level, we're using other tools. We're also using other XDR and EDR tools. We're only using this product for misconfiguration.
I'd advise other users to try the solution. It's a product that offers many features. It's a good idea to go and look at the market and see which solution is the best. It depends on your environment and what you might need.
I'd rate the solution eight out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Principal Consultant at a computer software company with 1,001-5,000 employees
Offers unified monitoring and a complete map of our environment but only the SaaS version includes posture management
Pros and Cons
- "Integrating with a CI/CD pipeline and incorporating a vulnerability assessment process are highly effective features, especially when combined with runtime protection."
- "The visibility on the SIEM needs to be streamlined so we can get the data without any issues."
What is our primary use case?
Our environment consisted of a cloud-native stack, including Kubernetes, OpenStack, and OpenShift, running alongside additional virtualizations. This hybrid setup required securing both the cloud-native components and the virtualized instances. To address this challenge, we implemented a comprehensive CI/CD pipeline with cloud security in mind. Following vendor code pushes to our environment, we use rigorous scanning and verification procedures to ensure the code's safety before onboarding. Once onboarded, Prisma Cloud provides continuous posture management and security monitoring.
Our current Prisma Cloud deployment utilizes the Registry Scan, Runtime Protection, CI/CD Integration, and Vulnerability Management modules. While we have opted for the Complete Edition, it does not include Posture Management, a feature frequently inquired about by our customers. Currently, Posture Management is only available in the SaaS model, and we are utilizing the on-premise edition, also known as the Complete Version.
We are a system integrator for the telecom sector.
Clients utilizing cloud-native environments often face challenges in scanning and securing their containerized solutions and clusters. Prisma Cloud offers a comprehensive solution, providing end-to-end protection for these clients.
How has it helped my organization?
Prisma Cloud is a crucial component of our clients' security, particularly for their billing environments.
It offers comprehensive security across multi-cloud and hybrid cloud environments. This is particularly valuable for hybrid environments because it unifies all security needs under one platform, simplifying management and providing a more consistent approach.
It helps us take a preventative approach to cloud security. It is a comprehensive solution with a lot of features.
We have improved our clients' organizations by offering unified monitoring that directly connects their SIEM, SOAR, EDR, and XDR within their environment. The benefits are usually seen within six to eight months.
The Prisma Cloud SaaS version's comprehensiveness secures the entire cloud-native development life cycle.
Prisma Cloud delivers comprehensive visibility and control over our client's cloud environment, regardless of complexity or distribution. It provides a complete map of the environment, visualizing traffic flow for enhanced understanding.
The touchpoints in the DevOps process are seamless. We can integrate them with our registry and the CD platform, so there are no challenges during automation.
What is most valuable?
Integrating with a CI/CD pipeline and incorporating a vulnerability assessment process are highly effective features, especially when combined with runtime protection. This synergy provides a comprehensive view of how our application is performing while it's running, which is immensely valuable.
What needs improvement?
Prisma Cloud's Complete edition is not a complete suit. Only the SaaS version includes posture management and IDE integration.
The visibility on the SIEM needs to be streamlined so we can get the data without any issues.
For how long have I used the solution?
I have been using Prisma Cloud by Palo Alto Networks for two years.
What do I think about the stability of the solution?
Prisma Cloud is stable.
What do I think about the scalability of the solution?
Prisma Cloud scales well. In addition to our main site, we recently added Prisma Cloud to our disaster recovery site.
How are customer service and support?
We acquired the services of their technical support several times which was helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with Trend Micro Cloud One as well. The pricing is what differentiates Trend Micro Cloud One from Prisma Cloud.
How was the initial setup?
Initially, we deployed Prisma Cloud quickly, focusing solely on the containerized environment. The remaining deployment across the entire environment took two months to complete. From the solution's perspective, the deployment is straightforward. Some customers have complex environments but that has nothing to do with the solution itself.
Three people were required for the deployment.
What's my experience with pricing, setup cost, and licensing?
Prisma Cloud licensing works on credits.
What other advice do I have?
I would rate Prisma Cloud by Palo Alto Networks a seven out of ten.
Maintaining Prisma Cloud is generally straightforward.
We have Prisma Cloud deployed in a single department used for the billing system in our hybrid cloud environment. We have eight users.
While Prisma Cloud Complete offers runtime protection, organizations seeking a comprehensive cloud security solution should implement Prisma Cloud SaaS.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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Updated: July 2026
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