Prisma Cloud by Palo Alto Networks Reviews

We use the GlobalProtect module within Prisma Cloud to ensure the security of our mobile users.

Prisma Cloud provides security spanning for multi and hybrid cloud environments.

It includes automation capabilities that we can deploy if the environment is suitable.

Prisma Cloud has enabled us to migrate from multiple vendors, creating a more user-friendly experience for everyone.

Prisma Cloud enhances the security of our cloud-native development lifecycle from start to finish.

One of the advantages of Prisma Cloud's GlobalProtect module is that it provides a centralized tool for monitoring applications, user connections, and latency. Additionally, it allows us to track the percentage of availability.

Prisma Cloud saves the equivalent time of one full-time employee.

The most valuable aspect of Prisma Cloud compared to other VPNs is its security and performance.

In the GlobalProtect module, we can easily guide users experiencing connection issues through the notification column. Within that column, we can submit and escalate notifications on host entries for troubleshooting purposes. Additionally, we can troubleshoot by collecting direct logs during user data connections. On the security front, we have a wide range of SaaS-based items at our disposal. Using Prisma Cloud, we can send internet-based reminders about the option to create a VPN tunnel internally.

Palo Alto needs to add more support staff to improve their response time.

I have been using Prisma Cloud by Palo Alto Networks for two years.

I would rate the stability of Prisma Cloud ten out of ten.

I would rate the scalability of Prisma Cloud ten out of ten.

The support response time is slow, with resolutions sometimes taking up to two days.

The initial deployment is straightforward. I have experience with two deployments. In my previous job, the deployment took six months to complete. Currently, we have 15 tenants to deploy and have successfully deployed ten within the first seven months.

The price for Prisma Cloud is reasonable.

I would rate Prisma Cloud by Palo Alto Networks eight out of ten. However, the delay in support time negatively impacts my overall assessment.

We have 90,000 accounts and have already migrated 50,000 users over to GlobalProtect.

Palo Alto does the maintenance.

I recommend Prisma Cloud to others, as long as the solution meets their requirements for cost, support, and number of locations.

I am using Prisma Cloud CSPM. It is a business as well as an enterprise license. We have the licenses for data security and host security for particular tenants. We have IAM, Code to Cloud, CI/CD pipelines, and scanning of code. These models are activated.

We are getting alerts and vulnerabilities for cloud asset misconfiguration and identity access management. We are using Prisma Cloud to find out these vulnerabilities and remediate them manually and automatically.

We have a multi-cloud environment. We have on boarded multiple client clouds. The data is on the AWS, Azure, Oracle, and Google clouds. All the organization-level accounts or individual accounts are onboarded into Prisma Cloud. Instead of using cloud-native CSPM solutions such as Security Hub for AWS, Security Command Center for GCP, and Microsoft Defender for Azure, we have integrated all cloud accounts with Prisma Cloud. So, centrally, we can manage and monitor all the vulnerabilities, misconfigurations, and cloud environments. We have all the logs. It may be the audit log. It may be the virtual network log, network flow log, firewall log, or any cloud trail log.

We can monitor all the cloud assets and cloud resources. For example, if a user has wildcard permission or is a power user but only requires read-only access, Prisma Cloud lets us know. It recommends the access that needs to be given to the user. We can create custom policies according to the customer usage over the last 90 days.

If some users and service accounts have access keys that are not rotated in 90 days, Prisma Cloud alerts us that a key has expired or not rotated in 90 days. We then manually rotate the keys and update them in the cloud environment. Prisma Cloud provides best practices for insider threats and external security exposure.

If a VM or S3 bucket is publicly exposed, Prisma Cloud alerts us about it. It also suggests a way to fix the issue. It provides remediation and also provides information about the severity. The recommendations are given based on best practices and ISO standards, and we can then remediate those alerts.

Prisma Cloud provides security spanning multi- and hybrid-cloud environments. They are also launching Prisma for MSPs. It is in progress and not yet officially launched. That will help with the next-generation cloud security.

Prisma Cloud continuously scans the cloud assets we have, such as virtual machines, S3 buckets, IAM configurations, CloudTrail logs, and VPC flow logs. It continuously scans and generates alerts. There is also a feature for the outbound integration with Splunk, Teams, or Slack so that you can get alerts in these solutions.

The remediation team takes action on generated alerts. The recommendations that it gives speed up the remediation. We can remediate issues or threats before they spread in the cloud environment.

It has a lot of features. It has different modules for application security, cloud security, DSP, etc. There are different versions. Prisma Cloud provides overall network security, application data security, and customer data security. If a customer has a Palo Alto firewall installed on their on-premise data centers, its logs can be integrated into Prisma Cloud. From the cloud infrastructure perspective and the network infrastructure perspective, Prisma Cloud helps to improve the overall security posture. It is very helpful.

Because of Prisma Cloud, we have reduced asset misconfiguration within the asset inventory. We have also reduced the risk and improved governance and compliance. We get proper alerts and recommendations to improve the security posture. It also helps from the application security perspective.

Its benefits can be realized very quickly. Once a cloud account or a cloud environment is integrated with Prisma Cloud, it takes seven to eight hours for Prisma Cloud to scan it. After the logs are ingested into Prisma Cloud, it assesses misconfigurations and generates alerts.

From the operations perspective, it is good. The console availability is there. They notify us about any upgrades and maintenance. For any data or logs being ingested, it creates alerts and provides the recommendation.

It categorizes the risks based on their severity. We are confident about our security and compliance postures. We can create our own compliance rules or follow the compliance standards applicable to an industry such as HIPAA, SOC2, etc. It is a good feature.

It is comprehensive. It can scan all cloud assets. It can scan Docker images, so image scanning is there. Infrastructure As Code scanning is there. Agent-based scanning is there. Container security is there. We can scan these and find out the vulnerabilities. Prisma Cloud supports application security and container security.

It reduces the remediation time. The critical alerts that we get also provide the remediation steps. We can remediate an issue in five to ten minutes.

They have data security posture management. We can apply the data loss prevention policies to S3 buckets or the data assets we have in the cloud. It is a good tool for securing our sensitive information.

Prisma Cloud is more cost-effective than cloud-native tools. We can remediate the multi-cloud environment and improve the overall cloud security through this single tool. As compared to the other solutions, Prisma Cloud is good. There is runtime protection, container security, and other things for multi-cloud environments.

With the query language, we can analyze logs and find out which IPs are malicious. It also provides a graphical representation. It provides the overall visibility and how the traffic is flowing. We can see where the malicious IP is and whether it is an insider threat or an outsider threat.

We also have the reports tab. We can easily capture reports for the last month and the type of vulnerabilities and alerts we are having.

From the compliance and governance perspective, we can create custom policies or custom compliance and governance rules as per various industries or compliance standards, such as HIPAA, PCI DSS, and NIST. From the compliance and governance perspective, we can track the cloud environment. It is a good feature.

Some of the clients onboard individual cloud accounts into Prisma Cloud. When any new service comes into the AWS, Azure, or any other cloud, Prisma Cloud generates a warning about the new service and any missing permissions to be able to ingest the logs. We then manually run a Terraform template for Azure or a CFT template for AWS. It is a manual task that we have to do as and when needed. It is a repetitive and manual task. They should find a way to automatically update the role with the CFT or Terraform template. It would be best if this task is automated. When an account is onboarded, if it is missing any permission, it should automatically be updated with the required permissions and policies.

If they can do something from the AI security perspective, it will be helpful. I am not sure if it has any AI capabilities, but it would be helpful to have AI integration for finding out issues and remediating alerts.

I have been working with Prisma Cloud for the last three years.

It is stable. The cloud environment is dynamic, so the tool must be dynamic. We have not had any issues with it.

It is scalable. It scales up properly.

Currently, we have multiple locations. We have about 20 companies with multiple cloud accounts. It is a multi-cloud environment.

The support from the Palo Alto team needs to be improved. Sometimes, we do not get an immediate response. It does not happen regularly, but more interactive support is required for Prisma Cloud.

Neutral

I worked with Wiz in my previous company. Wiz's GUI was better than Prisma Cloud. They provide remediation and recommend which policy needs to be created and how we can create the policy. From the GUI perspective, I like Wiz, but Prisma Cloud is improving. 

Wiz was also better from a cost perspective. I am not sure about the current price, but at the time, the client went to Wiz from a cost perspective. However, for runtime protection and continuous security, Prisma Cloud is good. Wiz did not provide these features.

It is tenant-based. If you have a multi-tenant environment, it is complex.

In terms of the implementation strategy, a customer requests us to onboard an account to Prisma Cloud, and we check with the customer what exactly they want. We first enable VPC Flow Logs and CloudWatch Logs in the AWS environment. We create a tenant with the help of the Palo Alto Networks team. After the tenant is built, we onboard the particular cloud account into Prisma Cloud. The alert rules, user access, and policies are created. This is the way we implement this solution.

It is not difficult to maintain. Only the cleanup process is there. If a user leaves the organization, we need to manually remove the access for the user, so the cleanup process is there. Apart from that, there is no maintenance. When a license expires, we need to renew those licenses.

From a deployment perspective, currently, we have three to four people, depending on the task. If a customer has a multi-regional cloud environment or a multi-cloud environment, it requires more time. Generally, four to five people in coordination with the Palo Alto team can handle those tasks.

The ROI is good from the security perspective for the multi-cloud environment. It is cost-effective. To secure the cloud environment, Prisma Cloud costs less than the cloud service provider's solution. The monthly cost of Security Hub for AWS or Security Command Center for GCP is more than Prisma Cloud. Prisma Cloud is a better solution in my opinion.

Its licensing cost depends on the type of license such as the business license or the enterprise license. The enterprise license is costlier than the business license, but we get more visibility and more modules. 

If you have a multi-cloud environment and subscribe to each cloud's native CSPM tool, it is costly. If you are using a single tool like Prisma Cloud, with a single license, you can monitor all environments, such as Google Cloud, Azure, AWS, and Oracle Cloud. The cost of Prisma Cloud is less than the cost of subscribing to the CSPM tool of each cloud provider. This is where Prisma Cloud can save costs.

If you are looking for cloud security posture management, application security, and container security, Prisma is the one. It is the best solution to track and monitor all the security postures for your cloud environment and the application and code environment. I would recommend using Prisma and its various flavors.

I would rate Prisma Cloud a nine out of ten for its capability.

I have mostly used the CSPM and CWP side of things. 

For one of our clients, we used the self-hosted version that we had deployed on IBM Cloud and the SaaS version hosted by Prisma itself. For the CWP side, we used it for securing applications of our clients, doing the runtime checks, and servicing the runtime events and plug-in vulnerabilities.

For the CSPM side, the use case was more heavily for compliance on the cloud. We had Google and AWS environments.

Its main benefit was that it made it easier to monitor our clients. It just made everything more efficient. There was efficiency.

Prisma Cloud provides security spanning multi-cloud environments. I have not worked with a hybrid cloud environment.

I never did anything with the automated features other than being able to click and have it do the relearn process when it comes to the runtime events. If I see that an application is creating a bunch of false positive runtime events, I can put it in an automatic relearn state. It will relearn what that application does so it is not firing off a bunch of false positives. That is the only automation I have used other than the Helm option provided at the time of deployment. It does some automation when it comes to deployment. That is about it. I am not sure about the savings money-wise, but I know that every time we deploy by Helm, it saves us time. It is hard to judge the time savings because I never deployed it in a manual way.

Prisma Cloud is pretty good for helping us take a preventative approach to cloud security. We can have lock-in controls where a developer cannot deploy vulnerabilities that are critical. We can prevent them from doing it that way. It is excellent in that regard. I also like the preventive controls on the runtime side. If you see a runtime event, you could put options in place to prevent that specific command from running, or you can shut down the console, container pod, etc. It is hard to measure the time savings. However, it can take us an hour if we have to reach out to the proper team to get a pod shut down. It would also depend on how responsive they are. Having something in place to automatically shut something down does save a lot of time.

When we first started deploying it, our team was new. We had done some training, but it did take us a little while to fully grasp all the benefits of Prisma Cloud itself. It could have taken a couple of weeks to a month before we really got a good grasp of everything. I would not say that this is the case with everyone. None of us in the team had done the cloud before, so it took us longer to understand and realize the benefits compared to others.

Prisma Cloud is pretty comprehensive. On the CSPM side of things, the SaaS-hosted version seems to have a lot more capability than the self-hosted version. The SaaS-hosted version is more comprehensive than the self-hosted version.

The visibility and control that Prisma Cloud provides affect confidence in the security and compliance postures. A great thing about it is that we can set up whatever specific compliance needs the clients have. It has a lot of features already built into it. It is a simple toggle action to enable the compliance that they need to follow. It lays out what is failing. It gives you all the information that you need to work with clients to get everything compliant. It also offers some options if you want to make custom policies and things like that. If the compliance policies that clients follow are not available nationally, they can have their own compliance policies. They can put those in. It is great.

Prisma Cloud provides a single tool to protect all of the cloud resources and applications, and then there are other tools that you can download from the console, such as the twistcli tool. It is all in there, but there are different tools that you can use as well.

Prisma Cloud saves a lot of time and probably a lot of money too. That is because you can log in to one specific tool. The CSPM SaaS side of it even has more, so being able to log in on that one tool helps. You do not have to worry about different tools to take care of different security aspects. Everything built into one saves a lot of time.

We were able to reduce runtime alerts as we worked with our clients to get to that security posture maturity. There were some clients that were getting probably 25 or more different alerts a day, and we were able to bring that down by more than half. We were on the way to getting even fewer alerts than that. It was quite a bit of a reduction. It is a slow process of getting the runtime alerts knocked down depending on how big the environment is, but it definitely helps.

When it comes to the vulnerability side of things, it has built-in top ten features or top ten vulnerabilities. We can look at them and say that these vulnerabilities are being ranked by Prisma Cloud as our top ten. These are the ones that we should be focusing on. We can work with our clients to help them determine which things should be knocked out first and so on.

Runtime protection and the ability to set up policies and controls are valuable.

The thing that I like the most is that when it comes to runtime events, whenever we see an event, we are able to look through the logs. It is pretty easy to look back through everything that took place. I also like the Radar screen for seeing how everything is connected.

While you can find everything, sometimes, it is a bit difficult. I have always had a little bit of an issue or struggle using the Resource Query Language that we can use to look through and find different things. I wish it was a little bit easier. It might be just my failings in that regard, but it can be a little bit difficult to find everything. You can find everything, but it is difficult sometimes.

If there is a way for auto Defender upgrades, that would be great. They started to implement it, but I do not know if they have done it yet. Having auto Defender upgrades so that we do not have to upgrade Defender manually would be helpful. If there is a way to push the upgrades from the console, that would be one way to improve it. I had created a couple of other requests for improvements, but I do not remember them at this point in time. I know that was one of them.

I started using it back in 2020 although I did a little bit of training a little bit before that around the end of 2019. It was originally Twistlock. I am not sure if Palo Alto had bought it out when I first started training with it.

I would rate it an eight out of ten for stability. Sometimes, on the SaaS version, the console would not load. It was a glitch on their end that they had to fix. We had issues with the GUI at a couple of points. We had issues whenever we were downloading the vulnerability report. It did not include all the information. Once they got some bugs worked out, it was pretty stable, but there were some issues.

It is very scalable. I would rate it a ten out of ten for scalability.

We had a couple of Fortune 500 clients. I do not know if we had anything that was small. A lot of them were big organizations, but some of the environments were small.

We had a client that had the SaaS version that had hundreds of different endpoints, if not more. Most of our clients were on the self-hosted version. Some of them only had four or eight different endpoints or hosts. One of them had about 50 different hosts, give or take. It was a wide array depending on the client we were working with.

When we started, there were three of us working with Prisma Cloud. There were about six of us by the time I left.

They are pretty good, but sometimes, it does take them a little bit longer to move from level 1 support to a higher-up level when it is a technical issue that they have not dealt with before. Overall, it is pretty good.

We also used a product called Aqua Security. We were using Aqua Security back when we were using the self-hosted version of Prisma and not the SaaS version of Prisma. We had not worked on the SaaS version yet, so I do not know if it is a completely fair comparison, but I did feel that at that point in time, Aqua Security had more features and a better layout. I do not know how that compares today. It has been a little over a year since I last touched Aqua Security, so I am not sure what updates and changes they have made.

We had a deployment team handling the initial deployments. We worked on the upgrades after the initial deployment, which were pretty straightforward, but I am not sure about the initial deployment. It seems to be pretty straightforward, but I have never done an initial deployment.

In terms of maintenance, it is just doing the upgrades. That is really about it. It seems that they push out a patch pretty close to every month. You can upgrade to the minor versions at the very least or security patches.

I would recommend Prisma Cloud to others. It does take a good bit of work to learn it and fully understand the complexity of it and all the features. There are still features in there that I do not even know about or have not even touched, but it is great for protecting the environment. It is easy to get into and understand some of it, but it requires a lot of learning to understand the whole complexity of it.

Its learning curve depends on what you need to do with it. I had taken a week-long class with it, and then there were other training sessions. It could take weeks, if not months, if you want to try to do all the different training they offer.

With my limited use of other platforms, I would rate Prisma Cloud a ten out of ten. This is the one that I have used the most. It is the best of the ones that I have used.

The main use case was identification of cloud security compliance and detection of misconfigurations (including user and service principal identity and permissions) across multi-cloud environment. Secondary use case was development of custom policies based on internal security requirements of the banking client.

For the Financial Services client, I mainly used the CSPM and Cloud Infrastructure Entitlement Management (CIEM) modules. Code Security module was integrated to a limited extent, as part of CI/CD pipeline to enable Infrastructure as Code scanning before deployment. The primary cloud platforms of this client were AWS and Azure (limited cloud presence).

I also used Prisma Cloud for a PoC for another client of mine who used Azure and Oracle cloud platforms. The evaluation included different capability set as well: in addition to CSPM, CIEM, the Cloud Workload Protection Platform (CWPP) module capabilties were evaluated.

Prisma Cloud provides security spanning multi-cloud environments. I have used the it for securing AWS, Azure, and Oracle Cloud environments.

Main Benefit: 

Increased visibility across multiple cloud platforms is the main benefit. Before implementing Prisma Cloud, cloud-native solutions were available, however they did not show all of the problems that were present. The main benefit of implementing Prisma Cloud was the increased visibility into cloud permissions of users, roles and their usage in AWS. Prisma Cloud enabled that visibility and enabled the teams to see misconfigurations that were present in the cloud environment and start addressing them.

In addition to the identity part, Prisma Cloud provided some foundational visibility into the cloud workload misconfigurations. While a lot of false positives were identified, after the initial alert triage, the result was a lot of valuable insights to various misconfigurations.

Threat Detection: 

In regards to threat detection, for the other client where I carried out the PoC, I have done some testing after onboarding the Cloud Workload Protection module. Malware samples, EICAR files were uploaded to the test environment, and Prisma Cloud detected all of it.

Compliance Monitoring:

During the PoC for one of the clients, I have used cloud compliance monitoring of Prisma Cloud CSPM as well as CWPP modules, and found some discrepancies between the two. Some built-in compliance frameworks are available for the CSPM module, however not available in CWPP module. Cloud compliance monitoring and reporting can be done, however, there were discrepancies on what built-in compliance policies and frameworks are available in different modules. Custom security and compliance policies can be created and were used extensively in the Financial Services customer's project.

Hybrid Environments:

In regards to hybrid environments, I have only used it for Kubernetes deployment during the PoC. Kubernetes can be hosted on-premises or used as a managed service offered by any of the major cloud providers. I suppose that covers the hybrid use case. I have not used agent-based installations on anything other than Azure Kubernetes Service (AKS). In my experience, this part is where Prisma Cloud stands out from the competitors. It demonstrated easy onboarding as well as comprehensive visualisation of Kubernetes workloads running on the cluster, vulnerability and malware detection capabilties.

Features That Require Client's Time Investment:

The initial "alert burndown", as Palo Alto Networks themselves call it. The alert triage and policy tuning phase where the security team goes in, reviews the initial findings, updates the policies and/or creates custom ones, and disables some of the policies that are not relevant so that internal teams are not overloaded. That has required a significant amount of time invested. For the Financial Services customer, Code Security module has also been deployed (Checkov integration into the CI/CD pipeline). It took a lot of time to tune Code Security policies, because it performs static analysis of Infrastructure as Code files. It can produce a lot of false positives, especially in cases where Terraform modules are used in the infrastructure code. 

CIEM module has provided most value for the Financial Services client, it identified the overly-permissive roles and users who can assume these roles. Without CIEM, these misconfigurations would have been difficult to spot.

Prisma Cloud is based on acquisitions, which is both a pro and con. Palo Alto Networks made it fast to the market, however, they are now catching up and trying to integrate their acquired solutions into the Prisma Cloud platform. 

Ability to See the Full Picture of Risk:

The main hurdle from user standpoint for me was the ability to see the full picture without effort. This was still true when I last used it in April 2024. A user has to switch between the modules to get different pieces of information. To see the CWPP data, you need to switch to that module. To see the code security part, you need to switch to the Code Security module. It is the same story with CSPM. At least two competitors of Prisma Cloud offer a better experience when it comes to visualisation of data. They show the full view of a risk (what Prisma Cloud claims to do, but does not do well). The good news - Prisma Cloud is catching up and has slightly improved over time.

The User Interface: 

I simply didn't like the first one, then they changed it and made it even worse. But that might be a matter of preference, not an actual negative. 

Ease of Building Custom Policies:

The RQL and APIs are poorly documented, which significantly complicates building of custom policies. There should be no expectation that someone without a clue on how cloud services are constructed can effectively write custom policies using any of CNAPP offerings available in the market, however, this is especially true for Prisma Cloud. When we compare Prisma Cloud with competitors, for sure, it is much more difficult to create custom policies because the APIs themselves are not that well documented. When discussing this topic with their Professional Services engineer who was assigned to the project, the person admitted that at times it is trial and error path to building custom policies. The JSON preview feature did help to improve it, but you still need to guess which API to pick to get what you want. 

With all that said, Prisma Cloud offers a powerful custom policy building engine, and when a skilled person works on it, they can do advanced queries, joining the results of different APIs for example and using them to futher build the custom policy.

Quality Control Issues:

During the year-long project while working on alert triage, I encountered a number of CIEM policies that were displaying odd results, which were reported to the Customer Success team and were addressed with an update. This was an indicator that these built-in policies have not been tested that much, since the issue that was identified was impacting all users.

I've used Prisma Cloud for over a year. 

I used it for two clients of mine. One client was in Financial Services sector, a bank, and that was where I prepared a solution integration design for Prisma Cloud and later on, supported the integration itself, including the alert review and handover of the operational tasks to the engineering team. For the bank, I started with integration planning (HLD, then LLD) and internal security review process in December 2022, implementation after three months, and finished the project in March 2024. It has been over a year overall of using the solution.

The second use case involved conducting a month-long Proof of Concept (PoC) for another client in the Engineering & Manufacturing sector, focusing on testing of Prisma Cloud CSPM,CIEM and CSWPP capabilities for Azure and Oracle cloud platforms.

It is stable in the sense of being available so that users can log in and use the solution. 

However, a colleague working on the same project in security engineering team has noticed some of Prisma Cloud behaviour using search functionality, which returned different set of results each time same, unmodified query was being executed. This could be a single example of such instability, but it was something odd to observe. This issue has been raised to Prisma Cloud support team, however, I am not aware of the outcome.

Scalability was perfect. We had no issues with it.

I would rate their support a five out of ten. The professional services engineer was excellent. The sales and technical account management team was excellent. The solution architect who supported us also was great. 

However, for the customer success part, we had to replace an engineer who was originally assigned to support us. In many cases, the customer success team struggled to answer questions which we already researched reading available documentation. Most of the time we got answers from the solution architects. After replacing the engineer who was originally assiged to us, the situation improved slightly, but I would still expect a more capable team supporting the product. My understanding was that the customer success team struggled getting the right information as well.

After we escalated some of the problems to the TAM, issues were resolved relatively quickly.

Neutral

Before using Prisma Cloud, I used Checkpoint's Dome9 (in 2020-2021), as well as Microsoft Defender for Cloud. Main reason of selecting Prisma Cloud was multi-cloud capabilities, high number of built-in policies and capability to build custom policies.

If you mainly use AWS, and also use Kubernetes - Prisma Cloud may be a really good option. If you use Azure and Oracle cloud - there might be better alternatives out there.

I would strongly recommend to test it in your own environment, by onboarding a few accounts in Test/Dev and try to work on the findings - this will give you a better understanding of the tool. If you plan enabling your dev team to work on it, involve them in the PoC/PoV testing and get their feedback  (this will likely show how much time security team will need to invest into supporting the dev team as well).

In my opinion, it is very straightforward. A few months back, I deployed Prisma Cloud and two other CNAPP tools in a PoC setting, and I can say that Prisma Cloud was the easiest one to onboard the cloud environments, as well the Kubernetes cluster using their provided Helm chart template. Despite my prior experience with Prisma Cloud, the onboarding documentation is well-written. A small exception can be made for SSO and SAML configuration, for which Prisma Cloud did not have public documentation article available,  however, the Customer Success team has provided an instruction document for the configuration.

The cloud environment onboarding duration depends on whether the person deploying it has all permissions on the cloud side. If all permissions are in available, you can deploy it within 15 minutes. It is so easy. If AWS Organizations are used, after onboarding Prisma Cloud sees all the accounts that are part of that Organization. Same applies for Azure when a Tenant Root Group is onboarded - all subscriptions that belong to it, as well as all resource groups and resources part of it are monitored automatically. Some results show up immediately, while all misconfigurations are visible the next day, because it takes time for the tool to ingest all the cloud wokrloads, build the inventory and produce findings.

If we talk about onboarding Kubernetes clusters, the time it takes depends on the client's environment. Onboarding a single cluster is a matte of minutes. Overall, it can take some time, but is really straightforward using the provided Helm chart template.

Maintenance of the Integration:

Any CNAPP solution requires maintenance. This is because new cloud services are being rolled out by the cloud providers. For a CNAPP solution to be able to read those new resources and their configurations, permissions on the cloud provider's side need to be added to the roles that the CNAPP solution is using. As time passes and new cloud services are rolled out, missing permissions show up in Prisma Cloud, indicating what needs to be updated on the cloud provider's side. 

The other item is the review of new built-in policies. These new policies may produce some false positives. From time to time, this needs to be reviewed by the security team. Some adjustments might be required there. 

Last big item is the new features of Prisma Cloud that are being introduced. If these new features are added and if a client is using a custom and granular RBAC model to access Prisma Cloud, these permissions need to be revised and updated so that users can access and use those new capabilities.

For overall integration I have been working as a consultant (external) for the Financial Services customer. In this project, we had Professional Services consultant provided by Palo Alto Networks as part of the contract, who supported custom policy development. However, most of custom policies were developed by external consultants who were hired for the task.

The project also had Customer Success team support who offered training sessions.

I would rate the Professional Services team very highly. However, the Customer Success team fell short of expectations, to the extent that we requested a replacement for our customer success engineer.

As a cloud security specialst, if I did not have such tool, I would write a bunch of scripts to query the cloud APIs and get the data that I need. Prisma Cloud does that for us. With that said, any CNAPP tool offers such capability.

We have not estimated the actual return on investment in terms of quantifying it. From a security standpoint, with help of Prisma Cloud we found a number of misconfigurations that were not detected previously, however it is difficult to quantify the ROI. We may have prevented a security breach with remediation of the findings, however, any accurate likelihood and impact estimation would also be challenging.

The pricing is on par with the competitors.

A few competitor solutions have been evaluated during the selection for the Financial Services client. However, the selection process was made by former security architects who from whom I took over the project for integration planning and implementation as they departed the client's organisation. 

For the other client, where I tested Prisma Cloud in a PoC in 2024 April on Azure and Oracle cloud use case, unfortunately, Prisma Cloud has not been chosen as CNAPP solution.

Pros:

I would recommend Prisma Cloud to those who are cloud-native. Specifically, Kubernetes is what Prisma Cloud does really well because they acquired Twistlock which was an excellent tool for the task. 

Another big point would be for those with many internal/custom security requirements. Despite the challenge of undocumented APIs, if you have a dedicated cloud security engineering team, they can take advantage of the RQL policies for cloud security posture management and compliance monitoring.

Cons:

If you want full visibility of risk, without needing to proactively look for issue, and need to switch between the contexts within Prisma Cloud, I may not recommend it. If visibility is your priority, there may be better alternatives out there. If the client is a small enterprise and wants to prioritize the tool being used by the developers, there are stronger competitors out there, as to my observation, Prisma Cloud is built for those with dedicated cloud security roles in mind who will spend the time tuning the tool and customising the policies.

Data Protection / GDPR concerns:

The main client where I used Prisma Cloud and worked on the integration is a bank in Europe, and they are very sensitive to data protection and GDPR, which has added some constraints to the whole integration. This would be true for any other CNAPP solution (deployed in a full SaaS mode, not using an "Outpost").

If the vendor is compromised and the permissions that it has in the client's cloud environment are compromised, this could lead to a security breach and this is a risk that must be understood and accepted when deploying a 3rd party CNAPP solution. This is true for all CNAPP vendors, not only Prisma Cloud.

AI Security:

I have not used Prisma Cloud for AI security. I know they have released some AI capabilities, however, I cannot comment on it.

I use Prisma Cloud for one of my clients to provide Cloud Workload Protection Platform, Cloud Security Posture Management, and Identity and User Controls services.

Prisma Cloud is the tool of choice for my client's container security and infrastructure-as-code security, including cloud security posture management.

We implemented Prisma Cloud primarily for its code-to-cloud feature. Recognizing the industry's emphasis on automated resource deployment, we developed a Terraform script to deploy resources on the Azure platform. We aim to maintain full security monitoring from the initial code to the cloud environment. By proactively identifying and addressing high-critical vulnerabilities in container images during the build process and enforcing compliance standards within Terraform scripts through policy-driven pipelines, Prisma Cloud helps us mitigate risks and ensure the security of our cloud infrastructure.

Prisma Cloud offers full integration with all major cloud platforms, making it a versatile choice for multi-cloud environments. I've successfully implemented it for both GCP and Azure, which provides consistent security coverage across both platforms. Its streamlined onboarding process for subscription or tenant-level agentless scanning and discovery is highly efficient. The platform's cloud discovery feature also offers valuable, cost-free, enhanced data for robust reporting. This, combined with informative labels, simplifies report generation at the product level, especially in organizations utilizing microservices and namespaces for application management. These capabilities make Prisma Cloud a vital asset for managing complex cloud infrastructures.

Prisma Cloud seamlessly integrates with popular DevOps tools like GitHub and Azure DevOps, which we commonly use for our clients. Automation is straightforward: incorporate a block into your workflow or pipeline to initiate scanning and other processes. Additionally, cloud account onboarding requires only adding a service as a key. This streamlined approach facilitates automated security guardrail implementation, eliminating the need for manual vulnerability remediation. Instead, scans are run directly within the pipeline, and critical vulnerabilities are flagged for immediate attention, enhancing overall security efficiency.

Shifting security left by ensuring only sanitized images are pushed to production for container use requires a dedicated team for twelve months to address all image vulnerabilities. Prisma Cloud automation significantly accelerates this process by remediating vulnerabilities automatically.

Prisma Cloud enhances visibility for our clients, enabling them to adopt a zero-trust model with monitoring at all entry and exit points. This full approach, coupled with a robust SOAR solution, effectively manages alerts from various tools and facilitates timely remediation efforts. The platform seamlessly integrates cloud security, application security, and threat detection, providing our client a unified view of their security posture.

Prisma Cloud offers comprehensive security across the entire cloud-native development lifecycle, covering all stages from code creation to cloud deployment, including the build, run, and deploy phases. Essentially, it provides security protection for every critical step within the development and production process.

Prisma Cloud offers a consolidated tool for cloud security, effectively covering CSPM, CNAP, CWPP, and ISE components. While their AppSec capabilities are still under development, I anticipate a comprehensive solution in the near future. Although Prisma Cloud is a strong standalone option, integrating a SOAR tool from another provider might be necessary for a truly end-to-end solution.

Prisma Cloud has proven effective in reducing runtime alerts by up to 20 percent, a significant benefit for our clients. While they are still verifying our adherence to proper procedures for this new solution, it's worth noting that Prisma Cloud offers a comprehensive set of policies, including those for detecting crypto mining and other threats.

Prisma Cloud is currently the market leader in runtime protection, enhanced by its ownership of Syslog and seamless integration. Its exceptional container security capabilities and an unmatched ability to address the MITRE ATT&CK framework distinguish it from other tools. This full suite of features positions Prisma Cloud as the optimal solution for our needs.

Prisma Cloud offers robust runtime scanning capabilities, which is beneficial for security teams. However, deploying additional security tools within existing infrastructure can be challenging due to resource consumption, potentially leading to application performance issues. Prisma Cloud's advantage lies in its minimal resource usage as it runs from ports, making it easier to convince stakeholders to implement runtime security measures and ensure ongoing application protection in production environments.

Prisma Cloud's security auditing capabilities are under development. Enterprise reporting could be improved, as the current data is insufficient for developers' needs, resulting in excessive noise. The platform currently lacks status information for deferred image vulnerabilities, such as specifying the version of an image vulnerability in reports. This functionality is being developed. Additionally, separating OS-level and application-level vulnerabilities is necessary to accommodate organizations focusing solely on cloud security. Prisma Cloud is already working on this feature.

Prisma Cloud's enterprise reporting needs significant improvement. We have already discussed this issue with them. The current reports are excessively noisy, making it impractical for developers to address the vast number of reported vulnerabilities. To streamline the process, we require a clear distinction between vulnerabilities originating from the application and those stemming from base images. While developers should address application vulnerabilities, base image issues necessitate using third-party base images and regular updates. Many organizations already have dedicated application security tools, so duplicating efforts is undesirable. A self-service portal allowing developers to onboard their own repositories would alleviate the need for admin intervention. Additionally, Prisma Cloud should provide a mechanism to defer vulnerabilities without known fixes, improving report clarity.

I have been using Prisma Cloud by Palo Alto Networks for two and a half years.

I would rate the stability of Prisma Cloud seven out of ten. It has room for improvement.

Prisma Cloud is scalable. I would rate the scalability eight out of ten.

The technical support is good.

Positive

All Prisma Cloud deployments are straightforward due to the comprehensive and improved documentation. Following the steps outlined, the tenant can be onboarded, and scanning can be initiated within approximately two days.

Prisma Cloud is cost-efficient, but the credits are on the higher end.

Prisma Cloud is the market leader in container security. While Microsoft Defender for Cloud also offers container security features, our comparison of Wiz, Defender for Cloud, and Prisma Cloud revealed that Wiz lacks enforcement capabilities, preventing us from blocking or denying actions. Additionally, Defender for Cloud's pricing model, based on virtual CPUs, becomes prohibitively expensive for container clusters, which often have thousands of them. Prisma Cloud's cost-effective, credit-based pricing and robust enforcement capabilities make it the right choice for our needs.

I would rate Prisma Cloud by Palo Alto Networks seven out of ten.

I would not consider time to remediate a capability as it's dependent on the resource owner's actions. The alert will remain unresolved until they address the misconfiguration on machines X, Y, or Z. This is not solely a tool limitation; At the same time, full auto-remediation is an organizational goal, often hindered by specific needs and customizations. Consequently, without complete auto-remediation, achieving desired service-level agreements is challenging.

Our client is a medium retail enterprise business.

Our customers' primary use case involves utilizing Prisma for various security purposes, such as application, cloud, and container security. I also employ the solution in different environments, including the European, Middle Eastern, and African regions.

Prisma Cloud saves time for technical teams by consolidating all necessary security tools into one platform. This eliminates the need to learn and manage multiple tools, streamlining workflows and increasing efficiency. Prisma Cloud provides comprehensive security across applications, cloud environments, and containers, ensuring complete protection within a single, unified solution.

Our clients take advantage of Prisma Cloud's multi-cloud and hybrid environment capabilities.

We can deploy the agents using automation, allowing clients to connect Prisma Cloud with Terraform and other tools via their well-documented API page.

Prisma Cloud's integration abilities with existing environments enhance its attractiveness.

Prisma Cloud can be used in prevention mode to protect against vulnerabilities.

Prisma Cloud's comprehensive platform offers a range of features, including runtime security and vulnerability assessments, through its Prisma Cloud Compute component. This component extends its capabilities to on-premises, OpenShift, and Kubernetes environments, ensuring broad coverage. Its ability to centralize and address security vulnerabilities across these diverse environments makes it a crucial and decisive element within the Prisma Cloud ecosystem.

Prisma Cloud's application security capabilities should be enhanced. The next update should include static application security testing and expand the functionalities of dynamic and API security testing.

I am a reseller that sells Prisma Cloud by Palo Alto Networks. 

The customer service has various levels of support, including access to a customer success engineer. This indicates a structured approach to customer service.

Positive

Due to its cloud-based architecture, Prisma Cloud offers a strong return on investment. It eliminates the need for additional hardware, making it a financially and technically sound investment.

I would rate Prisma Cloud by Palo Alto Networks ten out of ten.

Our clientele consists of enterprise-level businesses.

We currently leverage Prisma Cloud's Cloud Security Posture Management and Cloud Workload Protection Platform modules and plan to migrate to their full Cloud Native Application Protection Platform solution for a more holistic security approach.

Our security system uses three major CSPMs, ingesting logs and integrating them with a central CSPM page for visibility. We also incorporate identity and document management systems. Prisma Cloud's detection tool based on its policies provides initial alerts, with our SOC team focusing on the most relevant ones. We leverage a modified threat framework combining NTSF and MITRE to monitor key policy areas like malware, unauthorized access, phishing, data loss, and system failures. Within Prisma, we categorize policies based on our organization's priorities, using custom tags to identify them and create dashboards. Webhooks then send these alerts to our SIEM platform for further analysis.

Prisma Cloud offers security spanning across multi-cloud and hybrid cloud deployments, supporting industry leaders like Google Cloud Platform, Microsoft Azure, Amazon Web Services, Alibaba Cloud, and Oracle Cloud.

Prisma Cloud simplifies compliance with regulations, a crucial security aspect for large organizations, by providing full visibility into our cloud environments. This eliminates the time-consuming need to manually check configurations within each cloud service provider. With Prisma Cloud's single pane of glass view, everything can be done in one place, saving us an average of 15-20 percent of the time compared to the previous method of having a dedicated person manage each CSP individually.

Automation streamlines report delivery and notification generation. It can also integrate with various third-party services like Slack, Jira, Microsoft Teams, and Microsoft Sentinel, allowing for further automated notifications and actions within those platforms.

Our cloud visibility was limited before Prisma Cloud. Now, we have a good level of insight, not perfect, but significantly improved. We can monitor new deployments, configurations, and overall activity. This is crucial because most organizations, like ours, are increasingly cloud-based. Stricter regulations require compliance, and Prisma Cloud simplifies this. They offer pre-built compliance standards so we can easily generate reports, ensuring we meet our obligations.

While Prisma Cloud delivered as promised, realizing its full benefits in our large organization took several months. Due to the size and complexity of our internal communication and collaboration structures, it naturally took time for everyone to fully understand and adopt the platform's capabilities.

Prisma Cloud offers timely runtime alerts when properly configured. These alerts integrate well with our SIEM and are easy to understand. However, the majority stem from the CSPM module, as CWPP typically necessitates manual investigation for actionable insights. Prisma Cloud has reduced the runtime alerts by 20 percent.

Our initial Prisma Cloud deployment has already delivered a 5 percent cost saving, and we expect these savings to grow as we expand its use across our cloud environment.

Our primary focus right now is compliance. This means having clear visibility into our organization's security posture. Additionally, agentless scanning with Prisma Cloud is important for us. While we're also interested in the Cloud Workload Protection Platform, it's important to consider that our environment includes both containers and virtual machines. Overall, the most valuable features for us in Prisma Cloud are those that provide visibility, ensure compliance with regulations, and help us align our on-premises servers and cloud environments with mandated security standards.

Prisma Cloud stands out as a user-friendly and powerful CSPM solution thanks to its comprehensive capabilities, built-in features, and flexible tagging system. It simplifies cloud security by automatically connecting to numerous cloud service providers and pulling relevant information for our use, minimizing the need for manual configuration and troubleshooting.

Prisma Cloud's preventative approach to cloud security can be complex, especially for features like automated certificates. These require specific access permissions for Prisma Cloud, introducing dependencies and additional configuration steps.

While Prisma Cloud offers agent-based deployment for comprehensive visibility and control, agent dependencies and user resistance can create hurdles. Improved agentless scanning capabilities from Prisma Cloud would be ideal, but currently, agents remain necessary for optimal visibility.

Prisma Cloud is a powerful security platform, but like any similar tool, it won't eliminate the need for occasional manual interaction with our CSPs. While Prisma Cloud can handle many tasks, some actions might still require us to log directly into our CSP account.

The CSP logs could be improved by providing more visibility into the specific logs Prisma is feeding. Since CSP has multiple versions and Prisma might be receiving different logs than expected, it would be helpful to have a clearer indication of the log types or more detailed logs themselves. This would allow us to verify if we're receiving everything or missing something. While Prisma Cloud offers log searching, it requires queries to navigate the vast amount of data. Ideally, Prisma could integrate a simpler way to view the logs it's collecting without extensive searching.

Some module customization might be needed and certain features like adding custom labels are currently unavailable unless we have administrator access. This limitation can be frustrating and I would like to have this functionality included in Prisma Cloud.

I have been using Prisma Cloud for two years.

I would rate the stability of Prisma Cloud seven out of ten. Occasionally when we have an issue it can take some time to resolve.

I would rate the scalability of Prisma Cloud nine out of ten.

We have a dedicated account manager who provides support whenever needed. While they're always responsive, responses may occasionally take some time.

Positive

Despite being a cloud-based solution designed for easy deployment, Prisma Cloud's initial setup took a few months due to our team's workload on other projects. Fortunately, only two people were required for the actual deployment process, which itself is straightforward as long as the necessary network connectivity is established beforehand.

Prisma Cloud's licensing system functions as expected with a solid licensing infrastructure.

In our evaluation of Wiz and Aqua Cloud Security Platform, we investigated their capabilities to address detection rule limitations in Prisma Cloud CSPM. We were hoping to find alternative solutions offering broader rejection capabilities. However, both Wiz and Aqua require agents for in-depth details, similar to Prisma Cloud. While neither excelled in overall detection capabilities, Wiz impressed us with its integration of external alerts. Unlike Prisma Cloud, Wiz allows for easy visibility and filtering of alerts from AWS Guard Duty, a significant advantage.

I would rate Prisma Cloud by Palo Alto Networks eight out of ten.

Prisma Cloud offers built-in security automation for tasks like remediating misconfigurations. For instance, it can automatically adjust a non-compliant AWS configuration, but only if you grant the necessary permissions. While this is useful, a SOAR solution like XSOAR can provide a fuller approach to security automation.

Over 50 people in multiple departments within our organization USE.

Prisma Cloud required minor maintenance for platform updates and policy changes that need to be reviewed.

While many Cloud Security Posture Management tools offer similar features, consider your budget before choosing Prisma Cloud. Some CSPMs bundle all functionalities into one package, forcing you to pay for everything even if you don't need it. Prisma Cloud, on the other hand, allows you to purchase only the modules relevant to your organization's needs. Additionally, Palo Alto is a well-established vendor in the market.

We use the compliance and vulnerability management modules. We are a bank and have certain controls in place. My business unit is cloud-only, and we need to enforce controls, and for audit purposes, we need to collect evidence of control enforcement. We have a number of controls around cloud resources. We configure Prisma to enforce those controls pretty automatically. Prisma generates evidence of the controls that we can present to auditors when we are audited. If we didn't solve this problem, we could lose our license.

It's hard for me to say how Prisma has improved our organization because it was implemented before I joined. But given the number of security controls that have been automated with Prisma, we have managed to achieve a fair amount of manual cost reduction for our control testers. And the automation and integration capabilities of Prisma have allowed us to save a lot of engineer time on evidence. Without Prisma, we would have to do all these things manually. Overall, it results in a huge FTE reduction.

With the number of controls that need to be tested, we would be talking about a team of around 100 people. With the Australian salaries, Prisma is probably saving us $1,000,000 to $2,000,000 a year.

The framework to configure controls is pretty good; it's pretty sophisticated. We can implement a fair amount of testing for a fair number of controls.

It's vulnerability management is quite good, and its integration functionality is something that we have found to be pretty capable.

We also use Twistlock for container security, which is good.

And Prisma Cloud's security automation capabilities are quite good. We use the periodic scanners, and we feed Prisma filings into our control evidence management system. They tick all the boxes for us.

One thing that is missing is Cloud Run runtime security—serverless. That would be great to have in the tool. It's not that easy to have Cloud Run in specific environments.

We have also found that Google Security Command Center has a little bit better coverage for GCP because it's native. That's why we pay for both tools. But ideally, we should only need one tool. Prisma Cloud's coverage of GCP is okay, but a little better coverage would be better.

Our cloud environment is complex, and Prisma doesn't cover all aspects of it. We don't rely on Prisma for any kind of security discovery. We just rely on it as a control-test and automation tool.

We get a few alerts in Prisma, and it allows us to trace any violations back to the source. It's a pretty straightforward interface.

Another thing that we have found useful with Prisma is its Jira integration. When our integration finds a new alert, it creates a ticket in Jira, so it's fully visible and tracked, appearing in all the dashboards.

I joined this branch of the bank six months ago, and Prisma is my portfolio now.

It's stable enough. I can't remember any outages of Prisma Cloud.

It's a SaaS service and is licensed both for our team and for the enterprise. On our side, there are 1,000-plus user licenses. We have five or six integration points, so in that regard, it's not humongous.

We are growing extremely quickly, and Prisma Cloud provides all the required services without any need for us to do anything to scale. It's pretty elastic. We'll probably grow by 10 times in the next couple of years. So far, I don't have any doubts that Prisma will support us.

I've never dealt with their technical support. Prisma Cloud just works.

Our bank itself is huge and uses all sorts of solutions. My business unit is quite young, it's only three years old, and I don't think there were any solutions in this space.

Deploying it was pretty straightforward compared to other tools. We implemented a fair number of compliance rules pretty quickly. I recently participated in some integration activities, and integration-wise, it was very straightforward.

As for maintenance on our side, there really isn't any. We periodically need to review the controls being tested and the control automation, to make sure that they're aligned with changes in the controls. Other than that, it's pretty maintenance-free.

We have managed to save a fair amount of money and effort in hiring manual testers. That's what automation does for us.

I wouldn't mind if it were cheaper. We are spending a fair amount of money on Prisma Cloud. It's probably okay, but, funnily enough, banks don't have money. Periodically, we have cycles of cost-cutting, so if we could save on Prisma Cloud, that would be great.

We don't use Prisma for build and deploy, we use another set of tools. Right now, we are doing our internal due diligence to figure out if we can replace all of those with a single tool, whether it's Prisma or any other tool. We don't know at the moment.

It's very hard to attribute any kind of runtime alert reduction to Prisma Cloud as we use a whole zoo of tools. Prisma is just one piece of the puzzle. We don't have too many runtime alerts thanks to the joint work between our build tools, deployment prevention security tools, and Prisma.

While it's a good tool, you need to be mindful of serverless because serverless runtime security is tricky and, unfortunately, Prisma doesn't do too much there. Other than that, it's a good tool.

We have cloud security posture management and CWPP.  We are also using Cortex, another Palo Alto product. We needed another cloud security tool to create an additional security layer on our CSPM solution. It's essential to secure our infrastructure against any zero-day attacks. 

We needed a cloud security tool to identify misconfigurations in our cloud infrastructure. We were using AWS Cloud Cover since we only had one cloud provider. We onboarded the SysTrack and were able to find the most configurations. In a short period of time, we detected the issues and got alerts.

Before we implemented Prisma Cloud, we were unable to detect misconfigurations based on the policies that we set up. Prisma has that capability. You can add custom policies, and the tool can handle the reconfiguration. 

You can also get feedback from the customer's side about custom policies that can be added on Prisma. We can see the custom policies contributed by other organizations, which has upskilled my knowledge. The primary benefit is the layer of security added to our other infrastructure. 

We started seeing the benefits immediately once the solution was fully deployed. After about a month, we could start digesting data into the tool. Then, we started enabling all the features that we secured for other organizations. After around two months, we could use the features and see the things we were unable to detect. We were able to set up remediation on the tool. Other teams like the developers and tech ops were able to get the details over Jira since it was integrated with SysTrack. 

Our development lifecycle was already prebuilt, and Prisma has absorbed it. There's nothing that Prisma doesn't cover or that isn't reported to the organization. The developers are able to see best practices for any type of resource. They secured training from the product team, and Palo Alto's developers attended it. They shared their knowledge base so we could make the right decisions about resources before making any changes to the AWS cloud.

Prisma can provide solid visibility even if your cloud infrastructure is complex. It can divide the infrastructure into different parts to give you visibility into vulnerability management, configurations, or workload protection. It doesn't matter how complex your cloud infrastructure is. Prisma can digest it and provide the right guidance.

Prisma was able to quickly integrate and onboard our account. As a fintech company, we need a cloud security tool with modules that can benefit the organization. It has a feature that gives you recurring reports for a specified period. 

The solution is handy for the team that handles the Jira tickets because it enables them to automate the tickets. We had to add them manually in the past, so Prisma has absorbed a significant chunk of their workload. It helps us to discover risks throughout the pipeline using the CWPP features. You can quickly identify a misconfiguration and resolve it. In addition to the features it adds, Prisma has helped us to solve tickets faster.

It creates an alert in under a minute. The software team receives this and notifies the owner of the resource within five minutes and resolves the issue according to the SLA. It helps us resolve zero-day cases. It would cost us a lot of money. Prisma helps us to resolve those issues promptly. 

I like Prisma's ability to integrate with other tools. We can integrate it with Jira so that when Prisma triggers an alert, it opens a ticket in Jira. That was a big selling point for the product. There's a feature called the guest custom template that allows you to trigger alerts in Jira based on the template. That can also be added as a feature on Jira.  

Prisma can work with multiple cloud types and hybrid environments. We use AWS, but Prisma also offers hybrid or multi-cloud features. You can onboard AWS, Azure, GCP, or any other cloud provider. You can do more with Prisma than basic cloud scanning. It can detect and handle misconfiguration on the local network or the cloud. 

The solution can control access and automate some tasks. For example, if any automation needs to be built on any of the API calls, we can have a consolidated page for any processes that need to use the API. You can use the APA. Once you establish console access, you can build automation and integrate it with Prisma.

The CSPM module has so many features for developing a preventative approach that you don't need to look to any others, but the IAC security module lets you store infrastructure as code securely. You can scan an IAC template from a tool like Terraform and compare it with the CSPM modules. 

I have one example of a threat that Prisma proactively prevented. In 2021, Prisma discovered and resolved a Log4J vulnerability shortly after it was introduced. 

It would be nice if Prisma Cloud merged its modules for CSPM and infrastructure as code. It would simplify the pricing and make it easier for customers to evaluate the solution because there are different modules, and you need to add it to your subscription separately. 

Overall, Prisma is continuously improving. They do feature requests by allowing the users to vote on things. If a recommendation receives enough votes, they will add it to the solution. 

We have used Prisma Cloud for two-and-a-half years

Prisma Cloud is stable. I've never experienced any downtime aside from the scheduled maintenance window. 

Prisma Cloud is scalable. You can add a hundred master accounts more than on the SysTrack Lab.

I rate Palo Alto support nine out of 10. Their product team has been helpful. I just had a conversation with them. They answer all my questions even if it's after hours. When you send them a message, you get a response in a minute or two. 

Positive

We had previously used PingSafe. I feel like switching to Prisma was the right decision. PingSafe lacked multiple features that Prisma has. After we did our PoC with Prisma, we found that these features added value to our cloud infrastructure security. Once we switched, we noticed an improvement at the management level. We also reduced the number of data tickets that we needed to manually create.

In the first phase, we did a PoC, and the initial deployment took around a month. We worked with Palo Alto's customer success and technical teams. We worked closely with them in the first year, but after that, our deployment was highly mature, so we didn't need to bug them so much. All of the implementation steps were provided by email. Two members of our team were involved. 

Prisma is a cloud-based solution, so it requires no maintenance on our side once it's deployed. Maintenance is handled during a scheduled window, and they send us advance notification the day before.  

Prisma costs a little more than our previous solution, but it has more features. Our previous solution lacked the features we expect from a CSPM tool.

We didn't look at anything else once we learned about this product and did a PoC. And once we evaluated Prisma, we discussed it internally with our team and made the decision to book it. 

I rate Prisma Cloud nine out of 10. If you're considering Prisma, I suggest starting with a PoC. Consider all the features and go for the ones that are suitable for your organization and add value. You could adopt the solution blindly, but there are some additional costs for the add-ons. 

Prisma Cloud by Palo Alto Networks is a comprehensive cloud security platform that encompasses vulnerability management, container management, Kubernetes management, and serverless management. It utilizes modules, such as Cloud Workload Protection, to provide comprehensive cloud security. Before deploying any applications, Prisma Cloud performs cloud scans to identify and address vulnerabilities, minimizing potential threats. The solution provides visibility into our cloud environment, enabling us to effectively manage and monitor our infrastructure. This capability is particularly valuable in the financial industry, where hybrid multi-cloud environments are prevalent.

We use all the modules Prisma Cloud offers.

Prisma Cloud offers security scanning for multi-cloud and hybrid cloud environments. This is crucial because managing multiple cloud accounts, such as AWS, GCP, and Azure, typically necessitates accessing each account individually to view the inventories of assets and services. Prisma Cloud eliminates this inconvenience by consolidating all of this information into a single unified interface, providing a comprehensive overview.

The comprehensiveness enhances threat protection by providing integrated and out-of-the-box policies, along with all the necessary components, to effectively secure cloud environments and achieve comprehensive visibility through Prisma's capabilities.

The security automation capabilities of Prisma Cloud are effective. We can automatically remediate some of the alerts using predefined policies. We utilize Defender to detect vulnerabilities in our containers, AKS, and GKE environments.

Prisma Cloud has benefited our organization in so many ways that we can't count them all on our fingers. The Cloud Security Posture Management module of Prisma provides a wide range of capabilities, including visibility, governance, compliance, auto-remediation, integration with hybrid cloud environments, vulnerability reporting, and blocking capabilities. It also offers compliance reports, integration with third-party tools for vulnerability and alert notifications, and Cloud Workload Protection capabilities for blocking, alerting, and specifying affected containers or servers. Additionally, it provides visibility into code security by monitoring the Infrastructure as a Code environment for unauthorized users.

It enables a proactive approach to cloud security, allowing us to prevent vulnerabilities, threats, and complications arising in cloud or hybrid cloud environments. We can easily investigate and obtain comprehensive reports.

We spent the first five months after implementing Prisma Cloud familiarizing ourselves with the solution and completing the training sessions provided by Palo Alto. During this time, we began to see the benefits that Prisma Cloud offered our organization.

Prisma Cloud works with the CIB. Therefore, when we build and deploy something, we can incorporate a Prisma scan, which assists us in scanning the images and gaining insights into the state of our environment. It provides us with comprehensive visibility and raises alerts or triggers notifications to inform us of any missing elements or potential issues. This is how Prisma can contribute to the build and deploy phases.

It provides deep visibility and control regardless of how complex our cloud environment becomes.

Prisma Cloud enables us to integrate security into our CI/CD pipeline and it provides us with a single tool to protect all of our cloud resources.

Prisma Cloud provides run-time risk clarity throughout the entire pipeline, revealing issues as they arise. This enables us to effectively block vulnerabilities and rectify identified problems.

We have reduced run-time alerts. The run-time protection has helped many of our clients protect their environments.

Prisma Cloud has significantly reduced our investigation time. The clear visibility it provides into our environment and the process flow has streamlined our investigations. Additionally, using Prisma to investigate issues rather than directly accessing our cloud accounts saves valuable time.

The most valuable features of Prisma Cloud are its cloud security posture management and cloud workload protection capabilities. Integrating Prisma Cloud with our cloud service providers provides a comprehensive view of our multiple cloud environments through a single dashboard. This enhanced visibility improves vulnerability management and compliance. With CWP, we can gain complete visibility into all workloads within our environment.

We are encountering issues with the new permissions required for AWS integration with Prisma. Specifically, we need a mechanism to automatically identify and integrate the missing configuration permissions that are introduced on a biweekly or monthly basis. We have requested the Palo Alto team to develop this automation, and we are eagerly awaiting its implementation. We appreciate the efforts of the engineering team for their contributions.

I have been using Prisma Cloud by Palo Alto Networks for two years.

Prisma Cloud is a stable platform. The only downtime we experience is scheduled, and Palo Alto notifies us in advance of the scheduled outage and its duration.

I would rate the scalability of Prisma Cloud a nine out of ten. I have received positive feedback from our clients indicating that Prisma Cloud is an excellent fit for their environment.

We have repeatedly contacted technical support to address issues encountered by both ourselves and our clients. The support is helpful.

Positive

We previously used AWS GuardDuty for vulnerability management and compliance visibility, but it was not user-friendly due to the requirement to log into separate accounts to access reports.

When I first started using Prisma, I found it to be very easy to learn. Several of our engineers were already familiar with Prisma Cloud and were able to help me understand how it worked, including the UI, navigation, and integration with other tools. They also showed me how to make API calls and integrate Prisma with third-party tools. Additionally, the Prisma team was incredibly helpful whenever I contacted them for assistance. They were always willing to answer my questions and help me troubleshoot any issues I was having.

I completed the implementation myself after completing the training sessions with the Palo Alto team and attending a lab session for the Prisma Cloud deployment.

I don't have direct access to financial information, so I'm not fully aware of the overall costs. However, I do work with clients and solution teams to provide relevant solutions. I also collaborate with the research team to explain Prisma's capabilities and its comprehensive range of features. When I see the credits and other similar programs may make Prisma's licensing costs appear lower than those of competing tools, it's important to consider the overall cost when evaluating cloud security solutions. For example, when implementing cloud security measures for CSPs or CWPs, other tools may be required, potentially leading to higher overall costs than Prisma Cloud's comprehensive solution.

I would rate Prisma Cloud by Palo Alto Networks nine out of ten.

Prisma Cloud necessitates maintenance for both weekly and monthly updates.

My advice to new users and researchers is to delve into Prisma Cloud's capabilities and potential. Understanding the full scope of what it can do is crucial for new users. It's not just about visibility or the GUI; it's about the underlying work that engineers do, such as runtime protection, virus detection, and code security. New users should have a clear understanding of these capabilities. They should participate in sessions, practices, and labs to gain hands-on experience.