Prisma Cloud by Palo Alto Networks Reviews

We wanted to use Prisma Cloud as a CSPM. The company needed a single pane of glass to monitor our AWS and Azure environments and see where we were in terms of configuration drift, vulnerabilities, etc. 

We're pretty AWS-heavy, so we wanted to see where we stood among all our AWS accounts. We wanted to keep an eye on all that, have a one-stop job, and maybe even offload some of our work. The company wanted to integrate with our Splunk instance to pair our SIEM logs with the CSPM. Most of it was for compliance tracking and vulnerability.

We tested everything out. We were building our own standards, but we also needed to adhere to IRS Publication 1075. They had that natively in their tool, but we could custom-build it.

I thought Prisma was great. It was robust and had many capabilities. We saw most of what we were looking for. The benefit was pretty easy and pretty quick. Prisma is a top-notch product. If they could make it agentless in the Windows stuff we needed and monitor the private cloud, we would have gone with Prisma. Prisma works perfectly with the cloud tools we have. 

I like Prisma's multi-cloud capabilities. It supports the big four cloud providers: AWS, Azure, GCP, and Alibaba. That was critical. We have mixed environments, so it's important to monitor all of that. We don't have much going on in Azure, but we will. We are predominantly AWS.

Prisma was extremely comprehensive. It's easy to drill down to gather more information and keep going. It seemed like you could drill down forever to see what the vulnerability was linked to. 

They had a MITRE ATT&CK attack map that told me here's the vulnerability, issue, or threat. In several instances, it would provide remediation options. If you had it linked up and fully integrated with AWS, it could handle the remediation for you. Otherwise, it would lay out the whole steps and provide the AWS CLI commands to resolve those issues, which was cool. We loved it. 

Runecast gave us more visibility into VMware's private cloud. We have more environments there, but Prisma's lack of visibility into the private cloud was a downside—there weren't many. 

We tested Prisma Cloud out for about a month and a half to compare it to Runecast to see which works better for us.

Prisma's price is pretty high, but it's a good product, and you get what you paid for, especially if you're working in a containerized environment.

We looked at Runecast and Prisma. We did not go with Prisma because Runecast could deploy agentless to our VMware private cloud, and we were impressed with this capability. Prisma looked polished, but Runecast could monitor the private cloud, which was a big thing for us. 

Vulnerability control is one of the things we're working on right now. It'd be great if we could find a product that can help with it. One issue we're having is that the latest data model we use to build out our products is domainless. We can't use Nessus, which is all on a domain, for vulnerability management on our private cloud.

We've tested out agents through the Defender for Endpoint and other things, but they don't handle the load that we have. This was going to help detect vulnerabilities in that environment. Unfortunately, Prisma wasn't able to work in the private Cloud. They were more focused on containerization and Kubernetes, so we ended up going with Runecast.

I rate Palo Alto Prisma nine out of 10. I recommend it. It's polished and a great product. Unfortunately, it didn't fit our use case, but I think their use case is pretty normal for most.

We primarily use the solution to ensure coverage of compliance. It's also used for security. It covers my workload, infrastructure, and applications.

It's improved the organization by providing vulnerability assessments. Having those assessment capabilities helps us assess the security vulnerabilities in cloud environments. Automation also helps us identify and remediate security weaknesses.

We have been using the solution to improve out posture management and network security, as well as identity security. This is important for us as these are the main pillars of our enterprise. It's ensuring everything we do remains seamless.

The product provides very good network security.

The support has been very prompt.

It provides security across multi-cloud and hybrid environments. The offering is very comprehensive. I'm able to have a strong security posture and it helps me take care of and protect my workloads. The network security is strong. It gives me complete traceability.

The automation depends on the technological stack, however, it helps with identifying vulnerabilities. If there is a violation happening, I can see it - plus it helps put in preventative measures. It helps me to identify issues in cloud deployments and also gives a prioritized list to help me maintain my operational efficiency. I can scan and assess weaknesses and have continuous monitoring and fixing with automation of remediation. We were able to realize benefits on day one using Prisma since we were able to see results immediately in terms of operational efficiency.

Prisma offers robust security features and seamless integration with AWS. It has complete capabilities, so I don't have to run my automated cloud resources while ensuring a proxy approach to cloud security.

The agent provides us with more security options. We can also easily integrate seamlessly with our CI/CD pipeline. It's simple. It's plug-and-play.  

Prisma offers a single tool to protect all of our cloud resources and applications without having to manage and reconcile security and compliance reports. It's complete. We have everything under one single entity while fulfilling our compliance needs. 

The solution provides risk clarity at runtime and across the entire pipeline, showing you issues as they are discovered. It can block according to our complex requirements.

With the increased operational efficiency, I am facing less downtime. It's reduced runtime alerts by two to three hours. It's also reduced alert investigation time. 

We've been able to save money. We're getting a good return on investment. We're saving about 20 hours of work a week.

It would be ideal if they could somehow reduce the deployment time. It also required a skilled person to implement. 

I've been using the solution for three years.

We've had no issues with the stability. 

We only use the solution in one location. About 400 people use it right now. 

We haven't had any issues with scaling. 

Support is prompt. We are pleased with the level of service. 

Positive

We did not use a different solution. 

It takes a while to deploy. It took us a week to deploy the solution.

Our goal was to ensure the minimum amount of downtime during the process. Two people were involved in the setup process. 

Maintenance is required on a monthly basis.

We had a consultant help us with the implementation.

We have witnessed an ROI with work savings of about 20 hours. 

I'm not sure of the exact cost of the solution. 

We have looked at other options on the market. We did look at Microsoft Defender and Sentinel One. They both lacked the features we needed. 

We're Prisma Cloud customers. 

I'd rate the solution eight out of ten. 

It's a very good product if you look at the market right now. It offers all types of features, including cloud security, workflow protection, etc. It's all bundled together for convenience. 

From a business perspective, our clients use Prisma Cloud by Palo Alto Networks to meet compliance and get more visibility into the cloud.

When people start their cloud journey, they do it per their business needs, but eventually, they reach a point where many infrastructures are created. Still, there aren't enough governance factors, so they buy Prisma Cloud by Palo Alto Networks for compliance from a government perspective. They also want to know how much infrastructure has been created and their exact locations, including their vulnerabilities against threats, and get more visibility into those threats and vulnerabilities.

We work with all models of Prisma Cloud by Palo Alto Networks, including data, container, and IM security.

Our clients are medium and enterprise clients, as the solution would take too much effort for small-sized businesses or clients.

What I found most valuable in Prisma Cloud by Palo Alto Networks is the VAS, such as the web application and API security, primarily because the solution goes in tandem with Kubernetes or the containers. This is why I feel that VAS adds a lot of value, mainly because it gives visibility through the application layer and threat detection features.

Another valuable feature of Prisma Cloud by Palo Alto Networks is the CSPM, simply because it's essential to understand what threats you'll face when starting your cloud journey or in the middle of your cloud journey.

The VAS and the CSPM are the most valuable features because they work in tandem to provide users with the required visibility.

A third valuable functionality you can get from the solution is the ability to investigate and build the correlation between the network, IAM, and other configurations. I saw a new level of maturity in this aspect from Prisma Cloud by Palo Alto Networks, which I didn't see from other solutions or vendors.

The solution also provides security for multi and hybrid-cloud environments. You can do AWS, Azure, etc., and even on-premises; wherever Kubernetes is supported, Prisma Cloud by Palo Alto Networks could support it.

Prisma Cloud by Palo Alto Networks also has a preventative approach to cloud security because it acts as a defense through prevention and banning.

I also saw that the solution is comprehensive in securing the entire development cycle, such as in building, deployment, and running, because it provides a dedicated CCS (Cloud Core Security) functionality, which is leverage.

Prisma Cloud by Palo Alto Networks has done great at the identity or ID, filter, VAS, and CCS levels.

Many more aspects can be covered in the cloud, but not all of them are addressed by Prisma Cloud, which can be one area for improvement.

For example, Prisma Cloud covers computing, network layer, identity and access management, and configuration management. Still, if you're looking for other aspects, such as ones beyond the cloud, the solution may not cover those. It can cover host containers, serverless and embedded apps, and PaaS, or aspects under computing, network connectivity, and identity and configuration management. Data may also be covered, but there is no data governance here in India. Storage may also be included, such as self-service GCS, but I did see that the solution is not very comprehensive, though you may not need all other aspects. Currently, Prisma Cloud only focuses on compute networking, data governance, and IAM, which could be improved.

As for the security automation capabilities of the solution, it is good, but there's still room for improvement because, at times, the access itself is not very consistent. My company has faced certain issues where it would have been better if the whole process, hub, or tool were more straightforward.

I also mentioned that the data governance functionality is not supported here in India, but Palo Alto Networks did not give an explanation about it.

My company also utilized GCP, and it was simpler. However, it did not have the intelligence of Prisma Cloud by Palo Alto Networks. Though Prisma Cloud by Palo Alto Networks provides excellent security, is a pioneer in this space, and knows what it's doing, from a user perspective, it would have been better if it was a little easier to use. Right now, my rating for the solution based on ease of use would be a four out of five or a nine out of ten.

In terms of Prisma Cloud by Palo Alto Networks providing visibility and control regardless of how complex or distributed cloud environments become, it does for complex and distributed environments in the networking aspect. However, this is not true in the identity aspect. The solution only manages Okta, Azure, and AD, but it does not support the most popular Google Workspace, so that is another downside of Prisma Cloud by Palo Alto Networks.

Prisma Cloud could also be improved by adding Google Workspace as an identity.

I also mentioned previously that the user experience in the solution could be better. It could be easier. For example, Elasticsearch and Chronicle both have SIEMs, and they made it easier for people, both cognitively and intuitively. Prisma Cloud by Palo Alto Networks talks about CWP, CSPM, SIEM, and DNS, for example. Still, if you look at its console, you won't find any of those terms mentioned, so a person who comes from the presentation to the theory to the practical world may not be able to find a correlation. If Prisma Cloud by Palo Alto Networks has some diagram that explains and allows users to understand all these, it becomes easier. Otherwise, it'll be a little steep for somebody to start the journey with this solution. This also means you need some security knowledge before you can even begin using Prisma Cloud by Palo Alto Networks.

The setup process for Defender in the solution also needs improvement as it takes a day or two, but that is not even mentioned in the portal, so many customers think that there is something wrong during the setup, only to eventually realize that it is normal and that it'll be okay in two to three days. Another example is setting up Auto-Defend in Prisma Cloud by Palo Alto Networks, where you'd think your AWS system was malfunctioning when the delay is caused by the logs not being updated faster. There should be documentation that explains the setup process and how many days it usually takes to complete the setup.

It's the same for onboarding, as it could take several days, so if the process could be made easier, that would help the customers. My company has received feedback that customers have generally found it challenging to start using Prisma Cloud by Palo Alto Networks, though it could still depend on the person.

We've worked with and used Prisma Cloud by Palo Alto Networks for over two years.

Prisma Cloud by Palo Alto Networks has mostly been stable. However, there were some instances when it was not as stable, particularly the Defender setup, where it did not work for three days, so my team had to escalate, and then it suddenly worked. The issues usually happen during implementation, but you will not have as many challenges after it is implemented.

Stability-wise, the solution is a six out of ten for me.

Prisma Cloud by Palo Alto Networks is scalable, mainly because it is cloud-based.

My rating for the technical support provided by Prisma Cloud is four out of ten because it takes two to three days before support replies to you, and sometimes, you do not even get a valid or contextual answer. Sometimes, the team does not respond, and you do not even know if you will get a response. The technical support team has not been very friendly.

These are why I cannot give Prisma Cloud support a high rating.

Neutral

The initial deployment process for Prisma Cloud by Palo Alto Networks could be straightforward. Still, it becomes complex because of missing documentation that explains what happens during implementation and onboarding. Not everyone understands what needs to be done, so the process might look complex when it's not very complex.

The process requires you to onboard your account, set up your defenders and applications, and update specs and costs, but the available data could be more intuitive.

Deploying Prisma Cloud could take more than a day because the logs already take one day, plus it also depends on the number of hosts and containers.

My company is a reseller for Palo Alto Networks, so it does the implementation, POC, and setup for customers.

In terms of Prisma Cloud reducing runtime alerts overall for clients, that would be up to the clients or customers. The solution is configured, so if you get a lot of alerts, you have to work towards burning down and making it contextual to your existing setup and what your business requires. From an implementation perspective, my company will set up the defaults, wait, and then work with the customer on how often they want to burn it down and contextualize it to their needs or requirements. Reducing runtime alerts is essentially up to the customers because if the customer gets a lot of alerts and does not spend time to make them contextual, then that customer will continue to get alerts. It is essential to make it contextual to your system if you want to reduce the alerts you receive.

Here is how I would rate Prisma Cloud by Palo Alto Networks: as a pioneer solution, and as it is cloud-based, and considering the security perspective, the solution is an eight out of ten, so the rating is high. However, in terms of setting it up and implementing it from a customer's point of view, Prisma Cloud by Palo Alto Networks becomes a seven out of ten. Not all things often work, and you still have many features you need to explore as a customer. Support for partners or the portal could also be better, where it should give more information, so the rating becomes a five out of ten. Overall, my rating for Prisma Cloud by Palo Alto Networks is a seven out of ten based on experience, but at this point, it could still be the market leader.

My company is a reseller, partner, and implementer of Prisma Cloud by Palo Alto Networks.

We use Prisma Cloud by Palo Alto Networks for architecture and design.

We found Prisma Cloud by Palo Alto Networks very important in solving architecture and design problems within the company, and it improved our company because it showed us different ways of doing things and gave us a better understanding of an architectural entity.

Prisma Cloud by Palo Alto Networks has helped our company progress.

From the time of deployment, it took a few months for our company to realize the benefits of the solution.

Prisma Cloud by Palo Alto Networks is a valuable solution. It is useful as it provides some security on multi and hybrid cloud environments, which is very important to my company.

Prisma Cloud by Palo Alto Networks is also a comprehensive solution that helps protect the full cloud-native stack and helps us secure the entire cloud-native development, which is another reason it is useful for the company.

The solution also has good security automation capabilities and is useful for helping my company take a preventive approach to cloud security.

It provides the visibility and control we need, and it helps a lot in giving us confidence in our security and compliance postures.

Prisma Cloud by Palo Alto Networks also enabled the company to integrate security into our (CI/CD) pipeline.

We also found how seamless Prisma Cloud by Palo Alto Networks touchpoints are to our DevOps processes, and we find them very helpful.

The solution even serves as a single tool to protect my company's cloud resources. It does not affect our operations.

Prisma Cloud by Palo Alto Networks provides risk clarity at the runtime and across the entire pipeline. It shows us the issues, and the developers can correct them without affecting our operations.

The solution also helped in reducing runtime alerts very quickly. It also reduced our alert investigation time because it's all automated.

We had some teething issues with Prisma Cloud by Palo Alto Networks, but overall, it did what we expected. It has some areas for improvement, but I cannot remember exactly off the top of my head.

I've worked with Prisma Cloud by Palo Alto Networks for four years.

I found Prisma Cloud by Palo Alto Networks stable. I'm impressed by its stability. I cannot recall any downtime with the solution. I rate it as eight out of ten, stability-wise.

I found Prisma Cloud by Palo Alto Networks scalable, and it's an eight out of ten for me, scalability-wise.

The technical support for Prisma Cloud by Palo Alto Networks was very good. I would rate its technical support eight out of ten.

Positive

Prisma Cloud by Palo Alto Networks is what my company has. It's the solution my company wants to use.

I was involved in the deployment of Prisma Cloud by Palo Alto Networks, and I found its initial setup straightforward. It took a few months to deploy the solution.

Our team deployed the solution.

Prisma Cloud by Palo Alto Networks has helped the company save some money. Cost-wise, it's okay.

I advise others who may want to implement Prisma Cloud by Palo Alto Networks to check it in a test environment first to ensure it does what they expect.

My rating for Prisma Cloud by Palo Alto Networks, overall, is eight out of ten.

There are five pillars of Prisma Cloud, including CWPP for workloads and security posture in the basic configuration. We have also been working with application APIs. These are the areas in which I'm working.

Most of our customers are using multi-cloud or hybrid cloud environments, and the problem they were facing was that they didn't have a one-stop shop for managing all the clouds. For example, Azure has something like that capability, but there are some problems and gaps. Every cloud provider says, "This is our territory, and we can only secure our territory." But the whole idea of Prisma Cloud is that it can take any cloud, whether public or private, bring the accounts on board, and after that, everything is managed by Prisma Cloud.

Another problem with Azure is that it has very overwhelming alerts, making it hard to manage them in native Azure. With Prisma Cloud, we have different rules and it is easier and more manageable. It is not overwhelming. We can look at its different modules. If we're talking about identity management, we can go to that module and see the identity. That makes things quite manageable with Prisma Cloud.

When it comes to investigation time, Prisma Cloud has something like 18,000 or 19,000 predefined policies and has remediations as well, so we know what to do or what not to do. It helps reduce investigation time because all those policies are already there. They are the "top" policies, and it provides remediations alongside.

Most of the customers we are tackling have different tools and solutions, like Qualys, Nessus, and vulnerability management assessment solutions. There are plugins for them, and we can integrate Prisma Cloud with them. We can enrich our telemetry with their data and use the predefined correlation rules in Prisma Cloud. That means we have that work done in seconds.

We also like the firewalls.

It also perfectly provides security across multi- and hybrid cloud environments. We use it with multi-cloud environments, and there are five cloud providers supported, including Amazon Web Services, Oracle, GCP, Azure, and Alibaba. Most of the big companies out there are using multi-cloud or hybrid environments, and they share dependencies on different types of cloud.

The basic idea of Prisma Cloud, and what I like the most, is that it is a managed cloud and everything is easy to do. So we can integrate different cloud-native services. We can use solutions like Defender for Cloud, Azure, and Amazon Inspector and enhance our telemetry using these data lakes. Prisma Cloud is the best for integrating with these cloud-native solutions.

The automation is good so far. If we look at the Kubernetes runtime environment, there is good automation for that.

Prisma Cloud is all about a preventative approach, and we can use it for compliance as well.

We can also integrate it into a CI/CD pipeline, and it can scan different images and containers, such as Kubernetes. Also, when we are loading an account, there are some agents that scan as well. There is Lambda for automation, and, in the first phase—the staging environment—we can have our work done. Pipelining is a continuous process, and the scanning takes place in the previous stage only. It runs in a sandbox environment and gives us all the remediations.

Sometimes, credentials are hardcoded. We can use the code security module and correlate with the predefined rules provided by Prisma Cloud. We get alerts, and based on these alerts, we can harden the policies for that code.

And the dashboard provided by Prisma Cloud has capabilities through which we can make alerts visible based on their severity level. We can create a separate dashboard for rules related to medium or high severity. That way, without wasting our time, we get to the medium- and high-level alerts and tackle the things that need attention the most.

The automation capabilities are growing each day, but the problem is that the updates are not that frequent. There are some services on Amazon that have come out with updates, and Azure is also getting up to date. But Prisma takes some time to follow. There's a time gap that Prisma inherits from these clouds. I understand why it takes some time, but that time should be reduced.

I have been using Prisma Cloud by Palo Alto Networks for two years.

The stability is a 10 out of 10.

The scalability is also a 10 out of 10.

We have a team of 25 to 30 people. Our company is based in India, but we have offices in Malaysia, Singapore, and Bangladesh, and we have clients in India and outside of India. Most of them are enterprise-level.

Their technical support comes up with great solutions. Every time we call we definitely get a solution.

Positive

It is onboarding in the cloud. There are a lot of documents, but it is quite easy. I'm into training as well, and it is quite easy for me to train my interns on how to onboard accounts to Prisma Cloud. If we are only onboarding one account, it happens in minutes.

In terms of price, we have to see the value we are getting for the particular penny we are paying. In that context, Prisma Cloud is a value-back cloud-managed solution; cloud-native solutions are quite expensive. That's why a lot of our clients are shifting from cloud-native to Prisma Cloud: because of its effectiveness and because it is budget-friendly as well.

I love Prisma Cloud. It's a one-stop shop for managing cloud security. And it is very easy to use. The dashboard and all the UI are very easy.

Positive

I primarily use the solution for vulnerability management, compliance management, and sometimes defense and access control. It has a sandbox. We can scan and manage CI pipeline security. 

The cloud solution as one platform can provide us with a lot of features and cover most of what customers care about. 

I have some clients that are moving from computing to a container environment. For cloud sets, customers need to increase the power of security over the DevOps environment. It doesn't create any bottlenecks when launching new products. From a business perspective, it's very helpful and supportive. It expedites go-to-market.

The runtime defense and API security are very good. It offers very good application security.

It's very comprehensive. It can cover the full cloud-native stack. There is a wide range of integrations, and the compatibility with various cloud providers is very useful.

It's perfect in terms of the security automation. We can do everything from the portal and choose a variety of policies. It can cover medium to large customers. 

We can take a preventative approach to cloud security. It's helpful.

They are constantly updating and adding new features and offering support for each of the updates. 

It is very comprehensive. It covers all aspects of the customer's cloud.

It provides good visibility and control regardless of the complexity. 

We can integrate into CI/CD pipelines. It's very efficient. They can integrate with whatever CI tools the customer uses, including Windows, Linux, and so forth. 

Modules can be added to cover additional items from the customer's side.

It reduced runtime alerts. We've saved more than 50% to 60% of our time.

We've reduced alert investigation times. With any incident that happens, we can do an investigation and correlate and normalize the incident quickly. We've saved more than 70% of the time typically taken.

They could improve more features for the enterprise version of the solution. They need to also have more features for on-premises versions for companies that cannot access the cloud version. 

I've been using the solution for around two years. 

The solution is stable. I'd rate the solution eight out of ten. 

We use the solution for one location. 

It's a scalable solution. I'd rate it nine out of ten. 

I was not involved in the deployment of the solution. 

There is maintenance, however, it is very minor. You just need one to two people to manage it. 

The ROI users get from the tool is very high. 

The pricing is a little bit high. It is not a cheap product. 

I'm a partner and reseller.

I'd rate the solution nine out of ten. 

I'd recommend the solution to others. The cloud-based version is very good. Users can rely on the product.

I am using five modules of Prisma Cloud, and I have expertise in CSPM. The use cases are related to securing our host container environment and multi-cloud environment.

We were looking to resolve issues related to host and container security in the Kubernetes environment, vulnerability management, and compliance management.

One of the benefits of using Prisma Cloud is that we can easily make our cloud environment compliant. We can make it vulnerability-free, helping coders or application users bring their applications to production without vulnerabilities or malicious packages.

We have gotten good reviews from our customers, saying that they have improved their security with Prisma Cloud for their cloud environments. That includes customers in finance and in the medical field. And the reporting we get from Prisma is excellent.

It has helped us reduce runtime alerts by 70 to 80 percent.

And because it's very transparent, we can directly investigate things. It has reduced investigation time by 100 percent. We can easily go to the dashboard and check what's happening when investigating. We have to be experts with our tools to investigate and do a deep dive into an incident.

The best feature of Prisma Cloud is that the various modules have different features. With the CSPM, we have compliance management, and we also have an auto-remediation module. In CWP, we can go with runtime, where one of the great features is blocking vulnerabilities or malicious activities from the pipelines or CI. All five modules are taking a preventative approach to the security of the cloud environment, from the network to the cloud, posture management and workload protection.

In CI/CD, we have the option to add a Prisma scan, which helps us remove the vulnerabilities and malicious parts of packages used to create an application. This option enables us to scan the images before running or building them and to get a vulnerability report.

Prisma scans things and shows all the vulnerabilities and packages that are vulnerable, and which layers, by default, have vulnerabilities. So developers can easily go into the package or a particular layer and make changes to their code. It's very transparent.

Reporting from Prisma Cloud is very straightforward. We can export reports in CSV format, or we can use the APIs in Prisma to fetch reports. Reporting is very easy and customizable.

It is also compatible with multi-cloud and hybrid environments. It gives the option to onboard with five clouds: AWS, Azure, Alibaba, Oracle, and GCP. Most of the companies we deal with use parts of various services from different clouds. To provide them with solutions, we need Prisma Cloud, as it helps manage multi-cloud environments.

A lot of automation capabilities are coming out with the updates, and they are growing day by day. The basic automation covers remediation of alerts, and in live applications we can block malicious activities in the files where the vulnerabilities come across.

In terms of cloud-native application comprehensiveness, we can integrate various cloud-native applications with Prisma Cloud. We can use Defender to protect workloads or Kubernetes in any native cloud like AWS EKS.

The CSPM provides the whole asset inventory, where we can see all the services in our cloud environment and how they are working, as well as how the assets are connected to each other and which network is connected. We can see the configuration.

We face some GUI issues related to new permissions for AWS. So far, we don't have any automation to complete them through the GUI. We have to manually update the permissions. Our customers have faced some issues with that.

I have been using Prisma Cloud by Palo Alto Networks for more than four years.

The stability is a nine out of 10.

The scalability is a nine out of 10. We just need some of the automations to come around in Prisma.

With all the capabilities it has and how comprehensive it is, with CSPM, CWPP, and more, we get help from the technical team at Palo Alto. They help us to get into what Prisma Cloud is and all the capabilities it has.

Their technical support comes up with good solutions for every difficulty we face.

Positive

The initial deployment is very straightforward, with the help of the technical team and tech support. It's very easy to get into Prisma Cloud. It takes time, one to two weeks, to complete the deployment. Most of our customers are enterprise-level, although we also have small clients.

The maintenance is mostly handled by Palo Alto teams. The updates are scheduled so that we know at what time they will update and what the new features are. They are good when it comes to updates.

I'm on the technical side and not into sales, but Prisma Cloud is better than the native applications when it comes to pricing.

I suggest that my customers adopt Prisma for every module. It's the best security platform, where we can provide security for multiple clients without using the native security approach.

I highly recommend this solution.