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Govinda Mengji - PeerSpot reviewer
Specialist Master | Manager at a consultancy with 10,001+ employees
Real User
Aug 31, 2023
Integrates seamlessly with different clouds but should support on-premises implementation
Pros and Cons
  • "It has a feature for customized security policy. I implement it in banking, health insurance, and other sectors, and every organization has its own customized policies and procedures. In Prisma Cloud, you can customize policies, and based on that, you can do monitoring."
  • "One major observation is that it is not possible to implement Prisma Cloud on-premises. This is the limitation. Prisma Cloud itself is on a cloud. It is sitting on AWS and Google Cloud. It is a SaaS solution, but some of my clients have a local regulatory requirement, and they want to install it locally on their premises. That capability is not there, but government entities and ministries want to have Prisma Cloud installed locally."

What is our primary use case?

I do not personally use it in my organization. I am a consultant, and I support my clients. I understand the environment, and based on that, I suggest they implement Prisma Cloud. My job is to do a technical evaluation of the product and recommend it to my clients. I give my recommendation to the client as an advisor. I tell them about the features and capabilities of Prisma Cloud and how they can utilize it. I also do a price or cost-effectiveness comparison of different products, but in the end, my clients decide whether they want to choose the technology over the cost or vice versa.

There have been multiple use cases of Prisma Cloud. The use cases vary based on a client's requirements. It is not necessary to implement all the features and capabilities of Prisma Cloud, but generally, it is for continuous compliance monitoring. The Cloud Security Posture Management (CSPM) feature identifies vulnerabilities within your IT organization or ITOps environment. The main part is to ensure compliance with industry standards such as GDPR and CIS Benchmarks.  

How has it helped my organization?

Vulnerability scanning has been a major problem for clients. Nowadays, clients do not have just one cloud. They are not using just AWS or Azure. They have multiple clouds. For example, the primary site is on Oracle, the disaster recovery site is sitting on AWS, and some of their applications are on Azure, so there are three hybrid cloud environments. We try to identify the best solution that can seamlessly integrate with all three cloud providers. Our clients want a centralized Cloud Security Posture Management solution for monitoring vulnerabilities and threats. This is one of the major use cases for which we recommend the Prisma Cloud CSPM solution to our clients.

Prisma Cloud can seamlessly integrate with all clouds. When you go into a cloud, there are multiple landscapes. Some are Windows machines, and some are Linux machines. There are different APIs, different databases, and different types of environments with microservices, Kubernetes, etc. Prisma Cloud has the capability to integrate with all these. That is the beauty. This seamless integration is very critical in every product.

There are multiple CSPM products in the market. The key feature of Prisma Cloud is seamless integration. They have thousands of in-built APIs. You do not need to do much customization. It can seamlessly integrate with multiple clouds. It can integrate seamlessly with Azure, AWS, Oracle, Alibaba Cloud, etc. This is the main feature and the key selling point of Prisma Cloud. For example, today, the client is using only Azure Cloud, but tomorrow, the requirement might come for AWS or Oracle Cloud. It does not mean that they are going to buy a new product for CSPM. That is the beauty of Prisma Cloud, and this is where Prisma Cloud scores. It integrates seamlessly. It does not mean that other products cannot integrate. They can integrate, but they might not seamlessly integrate, or they might integrate only with AWS and Azure but not with Oracle or Alibaba Cloud. All of my client base is in the GCC region. I have clients in UAE, Saudi Arabia, Qatar, Kuwait, and Oman. Oman has Google Cloud. Saudi Arabia has Alibaba Cloud and Oracle Cloud. UAE has AWS Cloud and Azure Cloud. In Saudi Arabia, there are even private clouds. Prisma Cloud can even integrate with your private cloud. You can integrate your on-premise cloud.

Prisma Cloud can protect the full cloud-native stack. It is great, and it can solve your needs from a security point of view. The whole purpose of Prisma Cloud is to scan vulnerabilities.

Prisma Cloud's security automation capabilities are good. For example, you can define a policy for virtual machines. The policy hits an API and scans all your virtual machines. It can identify a virtual machine that is not supposed to have access to the Internet, but its ports are open. If you have set the rules, it can also remove the access of the port or the VM to access the Internet. This capability is definitely there, but it is based on the defined rules and policies and how you do the configuration.

Prisma Cloud provides good visibility. The dashboard or UI is user-friendly. You get a holistic view of your entire infrastructure. 

Prisma Cloud integrates security into our CI/CD pipeline at the resource,  component, and infrastructure levels, but at the application level, it is limited. For application-level security, you need to do something else. You need to have an additional capability or additional security solution.

It provides a single tool to protect all of our cloud resources and applications, without having to manage and reconcile disparate security and compliance reports.

It provides risk clarity at runtime and across the entire pipeline, showing issues as they are discovered during the build phases. It discovers issues at the scanning level. It also has the capability to rescan. For example, if you have discovered an issue or vulnerability, after resolving it, you can rescan the same resource to identify whether it has been mitigated or not.

Prisma Cloud has reduced runtime alerts by 60% to 70%. It has also reduced alert investigation time by 60% to 70%. With these time savings, you also save money. By preventing any vulnerabilities or threats, you also save your organization's reputation.

What is most valuable?

It has a feature for customized security policy. I implement it in banking, health insurance, and other sectors, and every organization has its own customized policies and procedures. In Prisma Cloud, you can customize policies, and based on that, you can do monitoring. 

It has multiple capabilities, such as threat detection and remediation. You can even orchestrate. For example, you can set a rule that a specific set of users need to have XYZ access. If any user is identified as having an additional level of privilege, which he or she is not supposed to have, Prisma Cloud can scan and identify it. If you have set the policy, it can also do mitigation. It can remove the access accordingly.

What needs improvement?

One major observation is that it is not possible to implement Prisma Cloud on-premises. This is the limitation. Prisma Cloud itself is on a cloud. It is sitting on AWS and Google Cloud. It is a SaaS solution, but some of my clients have a local regulatory requirement, and they want to install it locally on their premises. That capability is not there, but government entities and ministries want to have Prisma Cloud installed locally.

Buyer's Guide
Prisma Cloud by Palo Alto Networks
September 2026
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,262 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is stable. It is a leading product.

What do I think about the scalability of the solution?

It is a SaaS-based application, so we need not to worry about scalability. It is their responsibility. They have to ensure its scalability and high availability.

How are customer service and support?

From what I know, their support is good enough. They meet the SLAs. They have been good so far. That could be because they are new in the GCC market, and someone from Europe or the UK might have different feedback. 

Which solution did I use previously and why did I switch?

I did not use any similar solution previously.

How was the initial setup?

We provide consultancy. We do the implementation but with the support of the vendor. It is not just about buying the product. It is about how you design and configure it. We ensure that the implementation is done as per the defined design.

The key point for a successful product implementation is how you configure it and what is your use case. Every client has different requirements and different use cases. It depends on how you drive it. You need to define the use cases, the policies, and the procedures, and you need to ensure they are aligned with your business objective. You may have the best product in the world, but if you do not know how to configure it based on your use cases and your environment, it will not work for you. You will have vulnerabilities in your environment even after you have invested millions.

What about the implementation team?

The vendor takes care of the implementation, and we validate and guide them with the implementation.

In terms of maintenance, it is not a set-it-and-forget-it solution. It is based on your IT environment. Generally, small organizations do not use a CSPM solution. It is used by mid to large organizations. In such organizations, there are multiple changes in the IT resources. The environment is agile. Every day you add something or change something, and you need to ensure that it is integrated with Prisma Cloud. It is an ongoing operational activity.

Which other solutions did I evaluate?

We evaluated multiple products. Zscaler was one of them.

What other advice do I have?

My clients are quite happy with this solution. Some of my clients are also based in the UK and Europe. So far, it has been good. It met their expectations. Their use cases are met, and they are able to monitor all their infrastructure. It has been good so far, and it worked for all the generic or standard use cases. That does not mean that it is going to solve all the use cases for all customers. If you want to go for a CSPM solution, you need to do a technical evaluation.

If you are looking into implementing a CSPM solution, I would advise first understanding your existing cloud landscape or your on-premise landscape. Understand your local regulatory requirements and local laws. After that, define the use cases. Define what exactly you are looking for and then go to market and evaluate different products. You can check whether there is an integration with AWS, Oracle, Alibaba, or any other cloud. If your regulatory requirements are that you cannot host your solution outside your country or you need to have it on-premises in your data center, not someone else's data center, you have to choose accordingly. You cannot go for Prisma Cloud. If you do not have any such regulatory requirements, you can go with Prisma Cloud or any other solution. 

You should also understand your future landscape in terms of:

  • Over the next five or ten years, how do you want to grow? 
  • What is your current IT strategy? 
  • How are you evolving? 
  • What would be your technology? 
  • Would there be any major digital transformation? 
  • How seamlessly can it integrate? 

You need to consider multiple parameters. It is also about money. It should also meet your financial budget.

Overall, I would rate Prisma Cloud a seven out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2038617 - PeerSpot reviewer
Cloud Security Engineer at a financial services firm with 501-1,000 employees
MSP
Dec 6, 2022
Good alert correlation helps us investigate issues more easily, and automated scripts generate reports for remediation
Pros and Cons
  • "The most valuable feature is the option to add custom queries using the RQL language that they supply so that we can customize the compliance frameworks to what we need to look for."
  • "One definite area for improvement is the auto-remediation or the CWP area. The second one is the RQL language. It is still not very flexible and does not cover a lot of use cases. The RQL language could be dramatically improved to add more options."

What is our primary use case?

We use it for visibility, compliance, and governance. It is the official CSPM solution for our bank.

The only module we are using is the compliance module.

How has it helped my organization?

In Prisma Cloud, we were able to create frameworks using the RQL language, frameworks that are modeled after our Archer security baselines. Archer is the tool that we used to track all exceptions and security baselines. With Prisma Cloud we have been able to create custom baselines, based on the Archer framework that we have, and not just go off of CIS or NIST frameworks. 

We have also been able to generate reports for teams using the automated scripting tools that Prisma Cloud provides. On a weekly basis, we share those reports with the teams that are impacted. They go back and remediate their findings as needed, or we fine-tune the Prisma Cloud compliance language as needed if there is any ambiguity in there. 

Over the course of a few weeks, the teams remediate these issues and our compliance percentage goes up. Our compliance percentage for production environments was 95 percent. We then made some new acquisitions and they were at 40 or 50 percent, which was very bad. When we brought them under our company's umbrella, we gave them these reports, and they improved their compliance percentage. That has been helping us hugely.

Also, it does a good job of providing a view of our overall posture. Our confidence in our security and compliance posture was what I would describe as a "head in the sand" type of situation before. People would say, "Ah, we should be okay." But once we started digging into stuff and started putting our Archer baselines into the Prisma Cloud queries, that's when we realized that things looked poorer than we had imagined or assumed. This has been a wake-up call for our organization, and everybody has taken notice that we really have a hard job ahead of us.

In addition, with this solution we are seeing a single pane of glass to protect all of our cloud resources and appliances. We are seeing multiple occurrences with multiple platforms under one roof. That has really helped to simplify things.

Prisma Cloud does have some good investigation built into it. When an alert is generated, it does a good job at correlation, not the greatest in the world, but it gives you a good starting point. So it has helped us work on those alerts or investigate them more easily. It reduces our investigation time by 40 to 50 percent because it does all the initial investigation and puts all the findings together. You don't have to manually log into a lot of different accounts or tools to find out that information.

Financially, the only way I can think of that the solution has improved things is in our compliance structure. We spend less time after audits by putting in the effort beforehand. Recently, we have had a lot of good wins where audits have not been able to find a lot of issues. In the past, they used to find 15 or 16 findings, and now, they're able to find only one or two. When you have fewer audit findings, you have fewer man-hours dedicated to dealing with them. We are able to move those man-hours into our actual work rather than just audit work. We have been able to achieve some productivity there. I would estimate it has saved us 5 to 10 percent, in terms of money.

What is most valuable?

The most valuable feature is the option to add custom queries using the RQL language that they supply so that we can customize the compliance frameworks to what we need to look for.

The comprehensive view that it offers, the compliance percentage based on a framework for a particular account or a particular environment, is extremely useful. We can give those reports to the individual application teams so that they can remediate the findings. It also helps that we can give them read-only access, so we don't even get involved. They log in on their own and can pull a report, based on our instructions, and then do the remediation themselves. It helps us not be the middleman and not waste our time just generating reports for the application teams.

Also, Prisma Cloud provides security for multi and hybrid-cloud environments. We started off using it for our AWS environments, but now Azure and GCP are starting to come into play. We haven't started using those yet, we have just started initial discussions with them, but it has already been decided that Prisma Cloud would be the CSPM even for our Azure and GCP environments.

What needs improvement?

One definite area for improvement is the auto-remediation or the CWP area. 

The second one is the RQL language. It is still not very flexible and does not cover a lot of use cases. The RQL language could be dramatically improved to add more options. The cloud is adding more and more complexity in terms of number of services or the number of options for each service, especially when it comes to security options like encryption at rest and encryption in transit. And there is the issue of the interlinking of these services. One cloud service uses another cloud service, like CloudFront in front of a load balancer. These interactions are creating numerous new combinations and the RQL language really needs enhancement to handle those queries. 

We ourselves have put in a lot of enhancement requests to Palo Alto, looking at these corner cases, so they can look into those and improve them.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for about two years.

What do I think about the stability of the solution?

Prisma Cloud is a little slow, but it is fairly stable.

What do I think about the scalability of the solution?

It is a scalable solution. No matter how many accounts you add, it still can scale. Even the reports that we set up run pretty quickly. They have done a good job of making their platform scalable.

We have been acquiring companies quite a bit recently so we will be using Prisma Cloud heavily. This is our only company-approved CSPM tool. Even though we have some of the native tools in use, like Security Hub from AWS, or Azure Security Center, now called Defender for Cloud in Azure, the official CSPM is Prisma Cloud. It is the center of attraction for us so it is being used by everybody. In the future, we will be adding more accounts as needed until a decision is made on Wiz. We still have a good amount of time left in our Prisma Cloud contract, so we are not looking to switch to Wiz anytime soon.

How are customer service and support?

Technical support is excellent. We have a dedicated account manager from Prisma Cloud who has an office hours session every Monday, and he also attends our standup calls. If Prisma Cloud has any new improvements or any updates that we might be interested in, he brings them up on those calls. We also have a weekly knowledge-sharing session where Prisma Cloud's personnel come in and make a 30-minute presentation and address the enhancement requests that we put in. They'll tell us what updates have happened, what improvements have happened, et cetera.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward. It was done by one of our team leads, who is a cloud security fellow. He used to be a senior cyber security engineer. It took him three months of full-time work to set up those compliance frameworks, the custom RQL queries based on our Archer baseline, and then, import all the accounts. The importing of the accounts is pretty straightforward. They provide an API or you can even import manually. That's not at all a problem.

We have 10 to 15 users in the solution. Four or five of us are from cloud security proper, and we have administrative rights. Our cloud operations team, seven or eight people, looks at the alerts and investigates and resolves them. They engage us if they need any assistance because they're not very cloud aware yet. And we have a few pilot users who are from the application teams, and they have a read-only role. They generate a report for themselves. Many people still want spoon-feeding and say, "Can you generate a report for us or give us a screenshot of this and that?" We do that occasionally, but we are trying to move away from that process.

For maintenance, there are only two of us, and one of us is doing it full-time, more or less. The other one is more of a standby. We are documenting the procedures. We do weekly maintenance in Prisma Cloud, where we make sure the users are onboarded, there are no stale users, and take care of the general upkeep of the tool. The idea is that, in the future, we'll probably get a junior engineer for that role, while the senior engineer can perform enhancements or more advanced configurations.

Which other solutions did I evaluate?

When it comes to protecting the full cloud-native stack, Prisma Cloud is fairly okay. Compared to other tools out there, I don't think it is an extremely good product, but it's a reasonably okay product to work with. I've used Wiz in the past, and Wiz does a better job on full native-cloud security.

For example, there is the auto-remediation feature in Wiz, which Prisma Cloud eventually caught up to. Wiz also has agentless scanning that Prisma Cloud is, again, catching up to. There is also Terraform code scanning for CI/CD pipelines that Wiz came up with, ISC code scanning, et cetera. Those are some of the excellent features of Wiz.

Wiz also offers granular compliance frameworks in the sense that you could write your own compliance queries and make them part of a framework. Prisma Cloud's RQL is not that flexible. We are still running into some issues in some corner cases where there are no RQL queries available.

Prisma Cloud's security automation capabilities are very basic. Prisma Cloud is primarily a CSPM, not a CWPP. Even Wiz does not offer that many automation capabilities; they were coming out just at the end of the last year. But compared to other products that I have worked with, which are purely CWPP, Prisma Cloud would not even come close.

I would rate Prisma Cloud at about six out of 10 for helping to take a preventative approach to cloud security. It gets the job done. Our company has invested money in it, so we can't move away from it for another two or three years. But we are already piloting Wiz to see if we like it. Once the contract with Prisma Cloud is up, we will probably jump to Wiz. That's the idea within the company.

If I were to rate Prisma Cloud from one to 10, I would maybe rate it at six, while Wiz would be a nine.

What other advice do I have?

We have started using some of the modules for securing the entire cloud-native development cycle across build, deploy, and run, but we have not really operationalized them. They're in the initial phases. It's not the maturity of Prisma Cloud that's in question, it's about the maturity of our company as a whole. Our company was not really tuned to CI/CD, secure DevOps, and the like, so we are slowly starting to integrate that. We haven't seen the results yet, but I would say it's very promising on that front at this time.

My advice would be to compare other products and understand what you want to do before you purchase or implement it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Prisma Cloud by Palo Alto Networks
September 2026
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,262 professionals have used our research since 2012.
reviewer1959939 - PeerSpot reviewer
Senior Security Analyst at a tech vendor with 1,001-5,000 employees
Real User
Oct 30, 2022
Helps us detect misconfigurations in the cloud and assists with improving our security posture
Pros and Cons
  • "The CSPM and CWPP functionalities are pretty good."
  • "This solution provides us with a single tool to protect all of our cloud resources and applications without having to manage and reconcile different security and compliance reports."
  • "This solution is more AWS and Azure-centric. It needs to be more specific on the GCP side, which they are working on."

What is our primary use case?

We use this solution to detect misconfigurations in the cloud. It's a multi-cloud solution, so if you're running a multi-cloud environment like Azure, AWS, and GCP, you only need to deploy a single solution. It assists with improving the security posture of an organization.

I use CSPM and CWPP. The previous organization I worked for used both, but the company I work for now only uses CSPM. I've also worked with code security.

We recently acquired this solution, so it has slowly started gaining momentum in my organization.

How has it helped my organization?

This solution provides us with a single tool to protect all of our cloud resources and applications without having to manage and reconcile different security and compliance reports. It's a single solution for everything in a multi-cloud environment.

It enhances operations, but it's a pretty measurable tool. It provides comprehensive visibility.

It provides risk clarity at runtime across the entire pipeline and shows issues as they are discovered during the build phases. 

The modules in CSPM and CWPP are visibility, compliance governance, threat detection, data security, host security, container security, serverless security, web application, and API security. This is an additional cost, so I don't think any organization uses all of the modules.

I previously worked for a health organization that was using this solution. They were able to get certified in HITRUST using this product.

Our developers are able to correct issues using the tools they use to code.

What is most valuable?

The CSPM and CWPP functionalities are pretty good. It depends on what kind of data you have in your cloud, your workload, and some other factors. If you're doing a lot of containers, you need CWPP models. If you just do regular cloud contributions, then you can use CSPM.

It provides security spanning multi and hybrid-cloud environments. My current organization's goal is to migrate to the cloud eventually. If that's your organization's goal, you need to have some kind of security mechanism or protection in place to make sure that the resources you're building in the cloud are built for the best security practices and are free of misconfiguration vulnerabilities. 

When we deploy containers in any cloud, the runtime protection is really good. If a container is running any kind of application, it can detect a cryptomining attack. The solution also provides File Integrity Monitoring testing.

It has various models and provides comprehensive visibility. It shows us how our assets are performing in any of our clouds. It gives us a holistic view of our native cloud environment, and we can also fine-tune the policies for our architecture.

The modules help us take a preventative approach to cloud security. Flow Logs provide a real-time assessment of our network.

It recently integrated with another company called Checkov. It checks all the misconfigurations that a developer could make during the build phase. This means that whenever we're building any kind of application or deploying any application, it will detect it right away. We can integrate it into our CI/CD pipeline or with any other Jenkins plugins. I tested those use cases as well. The solution has improved since they integrated the product with Checkov.

It provides good visibility. In terms of controls, it depends on how you want to do it. Sometimes, you need to be specific in terms of controls. With runtime detection, it's going to be more powerful. We're confident that our assets are secure.

The solution is capable of integrating security into our CI/CD pipeline and adding touch points into existing DevOps processes. We don't have the option to leverage it, but I have tested it in my previous organization.

What needs improvement?

This solution is more AWS and Azure-centric. It needs to be more specific on the GCP side, which they are working on.

For how long have I used the solution?

I have been using this solution for about two and a half years.

What do I think about the stability of the solution?

The solution is reliable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Technical support is very helpful. I would rate them a nine out of ten. We have a weekly cadence.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup was very easy and straightforward. We haven't set up the automation perspective. We're still testing it, so we haven't leveraged it yet.

The setup didn't take very long, but it will be different for every organization. If your cloud architect team is willing to deploy with you, it shouldn't take more than a week. It also depends on how large the organization is and how many subscriptions are in the cloud environment.

We don't need to maintain anything on the console side.

What about the implementation team?

We used an integrator from Palo Alto. They were very good and offered great support.

What's my experience with pricing, setup cost, and licensing?

The solution is pretty expensive. It all depends on the organization's goals and needs.

The cost depends on the pricing model. Compared to other solutions, the cost isn't that bad.

Which other solutions did I evaluate?

I compared the solution to other security products like Fortinet, Lacework, and Security Command Center.

What other advice do I have?

I would rate this solution as eight out of ten. 

Those who want to use this solution, need to understand the concept behind this product and get to know their own environment first. The solution will give you holistic visibility of your assets, which will show you what needs to be fixed. Security comes with an expense, so it depends on what you want to leverage and where.

I'm still testing the automation capabilities because my organization is specific to one cloud. They were more aggressive on Azure and AWS Prisma Cloud, but now they are considering GCP customers as well.

We're still in POC mode for continuous security that comes under runtime protection. I can't 100% guarantee that it reduces runtime alerts.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cloud Architect at NATIONAL SKILL DEVELOPMENT CORPORATION
Real User
Top 20
Jul 16, 2025
Has improved monitoring processes and provides effective dashboarding and reporting features
Pros and Cons
  • "The reporting, dashboarding, and filtering capabilities which provide reports we can present to our senior staff are the most helpful features of Prisma Cloud (Annual Contract)."
  • "This could be one input that its pricing could be adjusted with respect to other competitors regarding any new features that could be added or improvements to be made in Prisma Cloud (Annual Contract)."

What is our primary use case?

Primarily we are using Prisma Cloud (Annual Contract) for the CNAPP perspective, where we are getting knowledge about vulnerabilities from the workload, code repositories, CI/CD pipelines, and vulnerabilities which are available in our cloud environment.

What is most valuable?

The reporting, dashboarding, and filtering capabilities which provide reports we can present to our senior staff are the most helpful features of Prisma Cloud (Annual Contract).

As of now, all the features we have checked are sufficing our requirements. It is quite a stable tool and easy to handle. Its dashboard and UI are very user-friendly regarding how Prisma Cloud (Annual Contract) has improved our monitoring processes.

What needs improvement?

This could be one input that its pricing could be adjusted with respect to other competitors regarding any new features that could be added or improvements to be made in Prisma Cloud (Annual Contract).

For how long have I used the solution?

I have been working with Prisma Cloud (Annual Contract) for approximately 18-19 months.

What was my experience with deployment of the solution?

It requires fine-tuning with other third-party integrations. Small tweaks need to be done, and this has to be done for other tools as well, which indicates deploying Prisma Cloud (Annual Contract) required some customization.

It depends, as it is quite a subjective matter regarding how long the deployment process takes. With someone having knowledge of the tool and integration, it should not take more than two to three days.

Deployment is quite easy. It just requires authentication. If you provide correct authentication, it works on the fly. We are not having any issues with the deployment process of Prisma Cloud (Annual Contract).

How are customer service and support?

The support we have raised was mostly related to gaining more knowledge rather than troubleshooting issues. I am satisfied with the quality of support I received from Prisma Cloud (Annual Contract).

I would rate the support from Prisma Cloud (Annual Contract) as nine because there is always scope for improvement.

How would you rate customer service and support?

Positive

What other advice do I have?

I was doing work with the Web Application Firewall for research and technical comparison. Currently, I am working with the top products in Gartner for research.

We are using multiple tools and relying on native tools as well. My prime criteria for research is to compare the native tools with the exact tools when selecting them for feedback.

The percentage difference in price compared to competitors is around 15-17%. If this price difference were addressed, the reach of Prisma Cloud (Annual Contract) would be greater, potentially capturing more of the lower segment.

Currently, we are in the exploration phase and not actively using it, but while exploring it, we will be implementing automation as well regarding AI features of Prisma Cloud (Annual Contract).

Overall rating for Prisma Cloud (Annual Contract): 9 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2540838 - PeerSpot reviewer
Technical Engineer at a tech services company with 1,001-5,000 employees
Real User
Sep 17, 2024
Helped us to gain the confidence that we can proactively monitor a cloud environment or a repository
Pros and Cons
  • "Visibility and control are the most utilized features. A dashboard is available to us where we can view different categories. We can see any IAM-related risks, any discovered vulnerabilities, any incidents, or any network-level issues."
  • "The Application Security dashboard was not as user-friendly as the Cloud Security dashboard."

What is our primary use case?

I have onboarded AWS environment accounts for some clients and some online hosted repositories on third-party platforms.

We currently have four modules. We have Application Security, Runtime Security, and Cloud Security. The latest one is Data Security, but I have only been using the other three modules.

How has it helped my organization?

I have mostly onboarded accounts. I have not used its other features much. I am aware of the environment dashboard that we get after 24 to 48 hours of scanning. The suggestions that they give are in a curated manner. We can see what steps we can take to minimize risk or remove critical or high-level vulnerabilities. This categorization based on severities helps us to prioritize which risks need to be remediated first.

It helps us to prioritize. We can see what is the scenario at the network level, identity level, or Internet exposure level. On the basis of these categories and on the basis of severity, we get the whole cloud security posture of the environment and also the suggestions.

It has helped save some time. The customer environment can be very vast, and the use cases can vary. A startup environment or beginner-level cloud environment is easy to check manually, but for users who have been using cloud environments for three or four years, manual checks are not efficient. Prisma Cloud saves time and costs. We are able to give a much more informative review of the cloud environment.

Prisma Cloud is a cloud-native application protection platform. That is what we showcase to our potential customers. It has helped us to gain the confidence that we can proactively monitor a cloud environment or a repository. One of my recent use cases was related to the repository. The establishment of trust is there, and the extent of cloud security services has also rapidly increased for our organization. This offering has been a great pillar for our organization.

It not only provides the risks and misconfigurations; it also includes compliance, so the industry-level standards are also monitored.

I started onboarding environments only two or three months ago. After the first scan, I could see the cloud security posture on the dashboard. In some cases, I could see misconfigurations and some package-level vulnerabilities. They were all categorized on the basis of severity. I discovered all these things. Out of them, some issues were commonly found. We are able to resolve them in the easiest manner. Considering the number of issues that it discovered, it would have taken us months to monitor all the events manually. The customer environment keeps changing and the requirements also change, so the cloud security posture also changes. Prisma Cloud scans on a regular basis and saves a lot of time.

The visibility level that it provides is the best. It is not restricted or limited to a few attacks or vulnerabilities. Every day, any type of attack can happen. There can be an attack of any severity. We are able to see all the possible incidents and all the possible issues in the environment. It has made us proactive, so our confidence has also improved.

The dashboard gets updated on a real-time basis. The first time, it takes 24 to 48 hours. After that, the latest scan is always available. It is consolidated. We get a detailed and comprehensive view from Prisma Cloud. It is easily accessible from the command center.

Prisma Cloud has saved us time. It helps us to fulfill our commitments. Without Prisma Cloud, it would take us double time to deliver to our customers what they want.

I believe it covers the containers and host-level security. It does provide information about how many hosts are in the environment and how many containers are deployed on Prisma Cloud. It tells us if any of the containers or hosts are affected and by which vulnerability. A comprehensive view of all that is available. We can see package-level vulnerabilities for PHP packages, Python packages, etc.

What is most valuable?

Visibility and control are the most utilized features. A dashboard is available to us where we can view different categories. We can see any IAM-related risks, any discovered vulnerabilities, any incidents, or any network-level issues. So, visibility and control are the most utilized parts. We can also view possible remediation or suggestions for each of the issues.

What needs improvement?

I recently onboarded some of the repositories, and for that, the issues were categorized into four types. The view was not very easy to understand. The Application Security dashboard was not as user-friendly as the Cloud Security dashboard. The Application Security dashboard can be improved in terms of UI. The categories provided should be helpful for the ones who are using it for the first time.

Other than this, I do not have any areas for improvement. I am a new user. I entered the domain of cloud security only six months ago. Before that, I was in a different domain. As of now, I see Prisma Cloud as an excellent tool.

For how long have I used the solution?

I have been using Prisma Cloud in my current job role for the last six months.

What do I think about the stability of the solution?

It is stable. I have not had any issues.

What do I think about the scalability of the solution?

I have not faced any limitations.

How are customer service and support?

I have not interacted with their support.

Which solution did I use previously and why did I switch?

I have not worked with any similar solution previously.

How was the initial setup?

It was already installed when I joined. I only had to ask for some admin access, which was configured by the internal team in the organization, and my account was easily onboarded. 

The client account onboarding was also seamless. So far, we have onboarded five to ten accounts. Regarding the number of users, we provide limited access because it is a matter of cloud security. Overall, there are five to ten users, which also includes customers with view-only access.

Which other solutions did I evaluate?

It was already here when I joined.

What other advice do I have?

I would absolutely recommend Prisma Cloud for cloud security posture management. It is great for onboarding cloud accounts. It is also good for onboarding repositories to improve application security.

I would rate Prisma Cloud a ten out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Allen Olivas - PeerSpot reviewer
Cloud Security Engineer at Fast
Real User
Jun 19, 2024
Extremely comprehensive, you could drill down forever to see what the vulnerability is linked to
Pros and Cons
  • "Prisma was extremely comprehensive. It's easy to drill down to gather more information and keep going. It seemed like you could drill down forever to see what the vulnerability was linked to."
  • "Runecast gave us more visibility into VMware's private cloud. We have more environments there, but Prisma's lack of visibility into the private cloud was a downside—there weren't many."

What is our primary use case?

We wanted to use Prisma Cloud as a CSPM. The company needed a single pane of glass to monitor our AWS and Azure environments and see where we were in terms of configuration drift, vulnerabilities, etc. 

We're pretty AWS-heavy, so we wanted to see where we stood among all our AWS accounts. We wanted to keep an eye on all that, have a one-stop job, and maybe even offload some of our work. The company wanted to integrate with our Splunk instance to pair our SIEM logs with the CSPM. Most of it was for compliance tracking and vulnerability.

We tested everything out. We were building our own standards, but we also needed to adhere to IRS Publication 1075. They had that natively in their tool, but we could custom-build it.

How has it helped my organization?

I thought Prisma was great. It was robust and had many capabilities. We saw most of what we were looking for. The benefit was pretty easy and pretty quick. Prisma is a top-notch product. If they could make it agentless in the Windows stuff we needed and monitor the private cloud, we would have gone with Prisma. Prisma works perfectly with the cloud tools we have. 

What is most valuable?

I like Prisma's multi-cloud capabilities. It supports the big four cloud providers: AWS, Azure, GCP, and Alibaba. That was critical. We have mixed environments, so it's important to monitor all of that. We don't have much going on in Azure, but we will. We are predominantly AWS.

Prisma was extremely comprehensive. It's easy to drill down to gather more information and keep going. It seemed like you could drill down forever to see what the vulnerability was linked to. 

They had a MITRE ATT&CK attack map that told me here's the vulnerability, issue, or threat. In several instances, it would provide remediation options. If you had it linked up and fully integrated with AWS, it could handle the remediation for you. Otherwise, it would lay out the whole steps and provide the AWS CLI commands to resolve those issues, which was cool. We loved it. 

What needs improvement?

Runecast gave us more visibility into VMware's private cloud. We have more environments there, but Prisma's lack of visibility into the private cloud was a downside—there weren't many. 

For how long have I used the solution?

We tested Prisma Cloud out for about a month and a half to compare it to Runecast to see which works better for us.

What's my experience with pricing, setup cost, and licensing?

Prisma's price is pretty high, but it's a good product, and you get what you paid for, especially if you're working in a containerized environment.

Which other solutions did I evaluate?

We looked at Runecast and Prisma. We did not go with Prisma because Runecast could deploy agentless to our VMware private cloud, and we were impressed with this capability. Prisma looked polished, but Runecast could monitor the private cloud, which was a big thing for us. 

Vulnerability control is one of the things we're working on right now. It'd be great if we could find a product that can help with it. One issue we're having is that the latest data model we use to build out our products is domainless. We can't use Nessus, which is all on a domain, for vulnerability management on our private cloud.

We've tested out agents through the Defender for Endpoint and other things, but they don't handle the load that we have. This was going to help detect vulnerabilities in that environment. Unfortunately, Prisma wasn't able to work in the private Cloud. They were more focused on containerization and Kubernetes, so we ended up going with Runecast.

What other advice do I have?

I rate Palo Alto Prisma nine out of 10. I recommend it. It's polished and a great product. Unfortunately, it didn't fit our use case, but I think their use case is pretty normal for most.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1377333 - PeerSpot reviewer
Security Architect at a tech vendor with 10,001+ employees
Real User
Sep 7, 2023
Solved our design and architecture problems, is scalable, and has impressive stability with no downtime
Pros and Cons
  • "Comprehensive and valuable for providing security. It is scalable, its stability is impressive, and setting it up is straightforward."
  • "We had some teething issues with Prisma Cloud by Palo Alto Networks, but overall, it did what we expected."

What is our primary use case?

We use Prisma Cloud by Palo Alto Networks for architecture and design.

How has it helped my organization?

We found Prisma Cloud by Palo Alto Networks very important in solving architecture and design problems within the company, and it improved our company because it showed us different ways of doing things and gave us a better understanding of an architectural entity.

Prisma Cloud by Palo Alto Networks has helped our company progress.

From the time of deployment, it took a few months for our company to realize the benefits of the solution.

What is most valuable?

Prisma Cloud by Palo Alto Networks is a valuable solution. It is useful as it provides some security on multi and hybrid cloud environments, which is very important to my company.

Prisma Cloud by Palo Alto Networks is also a comprehensive solution that helps protect the full cloud-native stack and helps us secure the entire cloud-native development, which is another reason it is useful for the company.

The solution also has good security automation capabilities and is useful for helping my company take a preventive approach to cloud security.

It provides the visibility and control we need, and it helps a lot in giving us confidence in our security and compliance postures.

Prisma Cloud by Palo Alto Networks also enabled the company to integrate security into our (CI/CD) pipeline.

We also found how seamless Prisma Cloud by Palo Alto Networks touchpoints are to our DevOps processes, and we find them very helpful.

The solution even serves as a single tool to protect my company's cloud resources. It does not affect our operations.

Prisma Cloud by Palo Alto Networks provides risk clarity at the runtime and across the entire pipeline. It shows us the issues, and the developers can correct them without affecting our operations.

The solution also helped in reducing runtime alerts very quickly. It also reduced our alert investigation time because it's all automated.

What needs improvement?

We had some teething issues with Prisma Cloud by Palo Alto Networks, but overall, it did what we expected. It has some areas for improvement, but I cannot remember exactly off the top of my head.

For how long have I used the solution?

I've worked with Prisma Cloud by Palo Alto Networks for four years.

What do I think about the stability of the solution?

I found Prisma Cloud by Palo Alto Networks stable. I'm impressed by its stability. I cannot recall any downtime with the solution. I rate it as eight out of ten, stability-wise.

What do I think about the scalability of the solution?

I found Prisma Cloud by Palo Alto Networks scalable, and it's an eight out of ten for me, scalability-wise.

How are customer service and support?

The technical support for Prisma Cloud by Palo Alto Networks was very good. I would rate its technical support eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prisma Cloud by Palo Alto Networks is what my company has. It's the solution my company wants to use.

How was the initial setup?

I was involved in the deployment of Prisma Cloud by Palo Alto Networks, and I found its initial setup straightforward. It took a few months to deploy the solution.

What about the implementation team?

Our team deployed the solution.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud by Palo Alto Networks has helped the company save some money. Cost-wise, it's okay.

What other advice do I have?

I advise others who may want to implement Prisma Cloud by Palo Alto Networks to check it in a test environment first to ensure it does what they expect.

My rating for Prisma Cloud by Palo Alto Networks, overall, is eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Tejas Jain - PeerSpot reviewer
Principle Cloud Architect at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Jul 10, 2023
Helps reduce resources, and has great cloud security posture management, but the identity-based micro-segmentation has room for improvement
Pros and Cons
  • "Cloud security posture management is the preferred feature among other vendors."
  • "There is room for improvement on the logging and monitoring front because it's still not as holistic as I would want it to be."

What is our primary use case?

We are a Palo Alto Alliance partner and our clients are Fortune 500 companies. We utilize a multi-cloud network architecture, with the primary constraint being the inability to manage everything through a single interface. By implementing uniform guardrails, we address the issue of inconsistent security policies when using native cloud security controls. This is one of the key considerations. Additionally, we employ micro-segmentation using cloud network security modules of Prisma Cloud to minimize the attack surface for various workloads.

The primary use case that was lacking was a single pane of glass. Additionally, prior to implementing Prisma Cloud, we used to manually perform these tasks using AWS CloudFormation Templates or Azure Resource Manager Templates. However, Prisma Cloud helped us address this issue by providing a unified administration interface. One of the problems we faced was the inability to view vulnerabilities across different cloud workloads and compare risks across different platforms. These were the challenges we encountered before deploying Prisma Cloud. While we didn't completely solve all of them after implementing Prisma Cloud, we did make significant progress in that regard.

How has it helped my organization?

Prisma Cloud offers security scanning for various cloud environments. In some client environments, there is only a single cloud, so the fact that Prisma Cloud can scan multiple clouds doesn't make a significant difference. These clients have a limited presence in the cloud, with few workloads or resources deployed. Consequently, it doesn't provide substantial value in such cases. However, for large companies, manufacturing companies, or companies with significant IT intellectual property in the cloud, with multiple tenants and a widespread cloud presence across different regions and replication, deploying a solution like Prisma Cloud becomes necessary.

Prisma Cloud enables us to adopt a proactive approach to cloud security. It goes beyond providing visibility and monitoring capabilities by offering a wide range of auto-remediation features. It provides numerous security controls and the ability to enforce commonly configured guardrails, primarily in monitoring mode. It is a comprehensive product that caters not only to detection but also prevention.

Prisma Cloud has helped reduce the number of people required to support or manage these cloud platforms, especially in terms of security. So now, instead of needing three different individuals to manage three different clouds, it may be possible to use just one resource to handle all three clouds, particularly focusing on security. This approach facilitates resource reduction, which is especially beneficial for clients operating within tight budgets. Additionally, there's the advantage of having a single pane of glass, where we can access various informative graphs, charts, and reports. These resources assist in explaining technical matters to non-technical leadership, making it easier to articulate concepts and insights to executives and other non-technical individuals. Personally, this has been helpful for me and our organization. The benefits for clients vary depending on the size of the environment. Personally, when we started using Prisma Cloud as an offering, it took two and a half to three months, which was the rough estimate. However, back then, not all the modules that are available today existed. So those numbers might have changed if all the modules were available at that time.

Prisma Cloud offers the visibility and control we require, regardless of the complexity or distribution of our cloud environments. Since it is built on top of these existing clouds and utilizes many of the services provided by large-scale cloud platforms, there is typically no issue with visibility. Regardless of the complexity of the environment, we always achieve visibility. The way we store and analyze the data, as well as how we visualize information, depends on the operator of the tool. Prisma Cloud is a reliable tool that never fails.

Prisma Cloud enables us to integrate security into our CI/CD pipeline. We primarily use it for the container. We have integrated image scanning and registry scanning into our CI/CD pipelines, specifically Azure DevOps. The DevSecOps team is responsible for managing this process.

Prisma offers us a unified tool that safeguards all our cloud resources and applications, eliminating the need to handle and reconcile separate security and compliance reports, with the exception of billing costs and management. From a security perspective, we haven't encountered any other reports for the majority of our clients. While a few clients may have additional requirements, Prisma Cloud efficiently handles all of those as well.

Prisma has reduced runtime alerts.

Prisma has reduced the time required for alert investigation. We now have a comprehensive understanding of the entire lifecycle of where things went wrong or which part of the runtime or execution for a specific process went wrong, particularly in terms of security.

Prisma Cloud has saved us money by reducing resources. 

What is most valuable?

Cloud security posture management is the preferred feature among other vendors.

What needs improvement?

There is room for improvement on the logging and monitoring front because it's still not as holistic as I would want it to be. Especially in the sense that we have different modules within Prisma Cloud, but then the visibility that we get from the output of each of these modules cannot be stitched together. Perhaps we could deploy something like a SIEM or SOAR platform to get this telemetry. As of now, we are lacking that part. So now I'm sure that was not the primary intent for that. It would really make a difference if Palo Alto Networks improves this.

The identity-based micro-segmentation in our cloud-native services requires a significant improvement. It fails to address many of the problems that its predecessor used to solve. Previously, there was identity-based micro-segmentation, but it was phased out, reaching its end-of-life and end-of-support. Now, we have cloud network security, which lacks a crucial feature that IBM used to offer. This is something we strongly desire, as we have had multiple discussions with Palo Alto regarding this matter. I am uncertain if there is a roadmap for implementing this feature, but the cloud network security module requires a substantial upgrade.

What do I think about the stability of the solution?

I have never encountered any challenges regarding any modules. Occasionally, they do undergo planned maintenance outages, but those are well-communicated in advance. Therefore, I don't consider them to be challenging. Prisma Cloud is reliable, and I would rate its stability at nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Prisma Cloud as an eight out of ten. The only concern lies not with Prisma itself, but rather with the existing client environment. Many clients have flawed infrastructures, making it challenging to achieve the level of optimization required to fully realize the benefits of Prisma Cloud. However, this issue cannot be attributed to Prisma.

How are customer service and support?

We extensively contacted technical support because we used to experience numerous issues. However, our main purpose is to inquire about additional capabilities and make minor tweaks. The tech support provided by Palo Alto is excellent, without a doubt. This could be one of the reasons why Prisma Cloud is relatively expensive. 

We are an advanced partner, rather than an end user, which grants us easier access to technical support compared to clients. However, based on feedback from our clients, their technical support is exceptional.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. In the beginning, we used professional services for a couple of clients but now we do it all in-house. 

What about the implementation team?

The implementation is completed in-house.

What was our ROI?

From a security standpoint, we have significantly enhanced our client's security posture by implementing Prisma Cloud. However, we still need to assess the return on investment. While we have achieved notable resource reduction, it remains uncertain whether it has yielded a better long-term ROI.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud is remarkably expensive. Not everyone can afford it, without a doubt. Although we don't directly sell the product, we occasionally engage in reselling certain components, and it requires significant effort to make sales. There's no denying that it's expensive.

Which other solutions did I evaluate?

I evaluated Snyk, which is a competitively priced product. However, I personally am not very familiar with how it works or the benefits gained by the different clients I've worked with, as I haven't had much experience with it. I conducted a couple of use cases and found it to be quite similar to Prisma Cloud in terms of features, although the interface has a different look and feel. I have been informed that Snyk is considerably cheaper compared to Prisma Cloud.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks a seven out of ten, primarily due to the need for improvement in identity-based micro-segmentation and cloud network security. I appreciate the potential it offers for deployment, but the new module has yet to reach a point where we can effectively reduce risks.

All the cloud environments existed before Prisma Cloud came in. I don't believe we can build many things using Prisma Cloud, except for implementing guardrails. For instance, we can secure these workloads, but it will take time for them to be fully developed. The scanners, such as the infrastructure as code scanners that Prisma Cloud can certainly check, are capable of performing static and code analysis, among other tasks. However, I don't think Prisma Cloud is designed specifically for that purpose.

Prisma offers risk clarity from a core security perspective, but it does not cover the entire pipeline. To cover the entire pipeline, we would need to utilize a SaaS or DaaS tool. Prisma Cloud cannot serve as a substitute for those tools.

I used to primarily work with cloud-native services. So, I would leverage cognitive services across all three clouds. That was my main focus initially. However, now I have started using other tools such as Snyk and various reports. Additionally, I have also recently started using CSPM. I'm not entirely familiar with all of them yet, but I have been working on them since the beginning.

No maintenance is required from our end.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2221230 - PeerSpot reviewer
Manager at a financial services firm with 10,001+ employees
Real User
Jul 2, 2023
Has straightforward security automation capabilities
Pros and Cons
  • "The solution will streamline and minimize manual efforts."
  • "We have discovered that Prisma is not functioning properly with GCP."

What is our primary use case?

In terms of use cases, we had a single client. This client belonged to the insurance sector here in India, specifically a large insurance chain. We discovered that they had migrated to a cloud environment and had some security controls in place. However, they lacked expertise in understanding the threats associated with the cloud. From a resource and organizational perspective, they didn't possess the necessary skill set to implement a comprehensive governance framework. This client operates within the insurance industry, regulated by the Insurance Regulatory and Development Authority in India, which has revised some pipelines for the current financial year. The IRDA also serves as a regulatory authority for Indian banks. As a result, the client needed to strengthen their controls, particularly those with higher significance.
Their objective was to implement a few security controls to successfully pass an upcoming audit. We recommended that they integrate Prisma into their infrastructure. This would allow them to generate reports promptly whenever required and help fine-tune existing policies or guide the infrastructure development team in implementing new ones. Prisma would scan the entire infrastructure and provide the best recommendations. It was a challenging use case in terms of implementation, as only a few clients were familiar with Prisma's capabilities. Prisma is a cloud service that enables the hosting of applications and infrastructure.

We wanted to address vulnerabilities that we identified from a logging and monitoring perspective, which is why we implemented Prisma Cloud.

How has it helped my organization?

If we discuss a multi-cloud environment or a multi-fleet architecture or implement it as a fleet architecture, Prisma Cloud offers comprehensive functionality. It enables us to obtain complete reports or scanning reports from the tool on an enterprise scale. However, this process takes time. Although it is completed within seconds, if we have a larger infrastructure with multiple running instances, the tool will require more time. Nevertheless, the resulting report will be accurate and provide a comprehensive perspective.

In terms of a multi-cloud environment, our observations indicate that if we implement and configure Prisma Cloud with Azure and AWS, the tool performs well. On the other hand, when performing checks on AWS and GCP, the tool exhibits better performance on AWS. It does not meet the same standards on the GCP side, but it remains accurate. Azure is compatible with AWS and shows promising results. Additionally, we are currently conducting tests on the Azure environment.

Regarding the entire infrastructure, whether it follows an SAP model, PaaS model, or a previous model based on infrastructure, our testing has yielded positive results, particularly when using the SaaS model. AWS achieves 100 percent accuracy. From larger clients to smaller ones, even within internal GCP corridors where Prisma is connected, they are effectively protected.

Prisma's security automation capabilities are straightforward. We need to ensure that we have a clear understanding of our intended automation actions before proceeding. I was engaged with a company in the oil and gas sector that utilizes AWS infrastructure. They adopted Prisma Cloud and we implemented some automation. During testing, the alerts were satisfactory. However, in subsequent attempts, vulnerabilities were detected after the automation was executed. I wouldn't describe it as difficult, but rather as tricky.

Prisma Cloud assists us in adopting a proactive approach to cloud security. It provides us with a comprehensive view of areas that require fine-tuning. This perspective encompasses not only governance and threats but also the overall security landscape.

Prisma Cloud helped us reduce manual effort by up to eighty percent. It fine-tuned policies and implemented security controls for the cloud, including threat and vulnerability management. We no longer need to manually review these aspects. However, we still receive recommendations for mitigation. Prisma Cloud suggests actions to take from a governance and security perspective. For example, if we have an open port that is not in use, it advises disabling it. Previously, I or my team would spend around ten to twelve hours a day fine-tuning Azure or AWS services by accessing different dashboards. Now, with Prisma Cloud, we can accomplish all of this through a single console. We simply log on to the Prisma Cloud console and configure the services. Prisma Cloud integrates all the services and provides us with recommendations for remediation. As a result, our effort has been reduced by eighty percent since implementing Prisma. We were able to see all the benefits within a year and a half.

Prisma Cloud provides the 100 percent visibility and control we need regardless of how complex or distributed our cloud environments become. By utilizing Prisma Cloud, we have significantly reduced our manual effort to nearly eighty posts. Having everything consolidated on a single console greatly enhances the efficiency and productivity of our team. Moreover, from both a practical and financial perspective, it is undoubtedly a more advantageous approach.

Prisma Cloud offers risk clarity in real-time throughout our CI/CD pipeline infrastructure.

Prisma Cloud has reduced runtime alerts. I have only seen two alerts.

Prisma Cloud has reduced alert investigation times.

Prisma Cloud has saved our larger clients around $100,000 per month.

What is most valuable?


What needs improvement?

Prisma needs to regularly update itself because there are regulatory compliance requirements that have already been published, yet they have not been integrated into Prisma. This poses a challenge as we have to manually address these issues in our use cases.

We have discovered that Prisma is not functioning properly with GCP. I am unsure if this is due to the security policies being implemented by Google. There are restrictions in place, but from a GCP perspective, the security scanning is quite limited.

The deployment is a tricky task as it requires thorough configuration checks. There was a scenario where we discovered that the deployment had already been completed. However, during integration, we encountered a configuration issue. As a result, the logs from the cloud area were transformed into incidents, resembling an actual security breach. This caused concern among my team, and we were under the impression that an attack had occurred.

Palo Alto offers a different product, and they have introduced Prisma Cloud for a specific purpose, particularly for individuals who are new to the technology. The idea is, for example, to provide a single platform for accessing various Over-the-Top platforms for watching web series or movies. Instead of purchasing multiple OTT platforms, the concept is to offer one comprehensive platform. By paying for a single platform, users can obtain a subscription for services like Netflix or Amazon Prime, without having to spend thousands of dollars individually. Prisma Cloud follows a similar approach, which is perfectly acceptable. Consider the scenario where a client, using Microsoft or Azure environment, desires to use a third-party tool instead of investing in Microsoft Defender. In this case, Prisma Cloud comes into play. However, at some point, they may realize the need for Microsoft Defender as well, which would cost them a significant amount of fifty thousand dollars. To avoid such expenses, the idea of offering a complete package to the client arises. 

This complete package enables the client to use a single tool for scanning, obtaining reports and even automating the fine-tuning process. Consequently, the client can invest fifty thousand dollars to obtain the complete package, rather than searching for and purchasing three separate products, which would cost a significant amount of dollars. The complete package offers the same functionalities at half the price. From a product perspective, it is crucial to integrate certain services that assist clients in deciding to invest in Prisma Cloud. In the Indian market, where we have observed our clients, there is a lack of awareness regarding Prisma Cloud and its functionality. Clients are primarily concerned with whether Prisma Cloud can simply scan their products and provide recommendations. They question whether they can perform these tasks manually or use cloud-native services. This perspective influences the clients' decision-making process.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two years.

What do I think about the stability of the solution?

The stability of Prisma Cloud depends on how the infrastructure has been configured specifically for that tool, taking into account the load and architecture of our infrastructure. The tool responds well in small-scale infrastructures, functioning perfectly without any issues. However, in larger environments, I have not encountered any crashing or lagging problems but the time it takes to scan the infrastructure varies depending on its size. 

What do I think about the scalability of the solution?

Prisma Cloud is 100 percent scalable.

How are customer service and support?

I contacted technical support during deployment because we encountered some challenges. The support was excellent, and the conversation went well. It was crucial to address the issues promptly because the entire infrastructure was at stake due to its complexities. We were uncertain about the potential impact of deploying a new tool in the infrastructure. Unfortunately, we faced some issues at one point, but they were resolved within the designated timeframe.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

As an organization, we possess certain tools, some of which have been developed in-house. However, it is important to note that no tool can be entirely relied upon, as perfection is unattainable. Some abnormalities have arisen and subsequently been addressed. Our main focus in the previous year was on utilizing cloud-native tools. We are now using Prisma Cloud and also looking at Citrix.

How was the initial setup?

The initial setup took some time. It was not straightforward. For a few of the clients we have implemented, it will be straightforward. However, in our organization, it conflicts because we have certain lines of business and restrictions, so it took a bit longer. The deployment took around one month and required 15 people.

What's my experience with pricing, setup cost, and licensing?

In general, Prisma Cloud is much cheaper than cloud-native services.

Which other solutions did I evaluate?

We are having conversations with Citrix to evaluate their solution.

What other advice do I have?

I rate Prisma Cloud by Palo Alto Networks a nine out of ten.

We are the aligned partner for Prisma. We recommend the same tool to our clients, and the entire team is actively involved in training on the Prisma Cloud. In my interactions with various clients and stakeholders, I have noticed that some of them are not familiar with Prisma. However, they prioritize security and want to secure their cloud infrastructure. While some clients may not have the capability to use cloud-native tools, based on my observations, most of them are gradually transitioning to the cloud infrastructure and showing interest in the Prisma Cloud.

From a cloud security standpoint, and specifically as an organization, we are not bound by any specific domain. Our focus lies in securing the infrastructure from the client's perspective. For instance, consider a client who is new to the cloud and has migrated their infrastructure. If we do not have any governance measures in place for this scenario, our recommendation would be to opt for the comprehensive package offered by Prisma Cloud. This ensures that in the future or upcoming days, the client won't need to explore numerous other modules. However, it is worth noting that some clients may prefer to use separate modules. In general, we tailor our governance, security, and threat detection solutions to meet the specific requirements of each client. Internally, we provide a complete package.

In the current scenario, where my team is performing the migration for Prisma Cloud or the deployment area, we haven't yet tested the tool. We are planning to proceed with that testing. However, based on our discussions with the Prisma partner, they will integrate some functionalities because, in the DevOps environment, we haven't achieved the expected results. I wouldn't claim it's a hundred percent comprehensive, but based on our discussions and experiences so far, it's still a work in progress. We have conducted two tests, but the results haven't met our expectations.

From a DevOps standpoint, the CI/CD pipeline is still undergoing testing. I'm unsure about the time it will take, but initially, we are testing what we have learned from a CI/CD standpoint and a DevOps standpoint. We are currently investigating the best course of action and how we can integrate effectively. In some of our engagements, clients are requesting the integration of Prisma Cloud to optimize their DevOps area when deploying. However, currently, from a KPM perspective, this task is still manual. From a development standpoint, it will require time. It won't be accomplished in a single day or month, but rather, it will take time. This is because the configuration is still in progress. Moreover, from a security perspective, there are certain areas where we are uncertain. For instance, when considering GCP, it presents a gray area where we have been unable to identify any solutions from Prisma's standpoint. However, we need to determine how to effectively integrate the GCP infrastructure within the field.

Prisma Cloud can scan and monitor, depending on how it is configured. It can also trigger alerts, but it cannot stop an attack.

Prisma Cloud is maintained by Palo Alto.

Prisma Cloud will undoubtedly assist organizations in comprehending their infrastructure and identifying areas of uncertainty. The solution will streamline and minimize manual efforts. Users can obtain the comprehensive report with a single click, eliminating the need to access various services to retrieve logs. I highly recommend Prisma Cloud as it is cost-effective, and user-friendly, although its configuration can be a bit challenging.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2079234 - PeerSpot reviewer
Manager, Cloud Security at a manufacturing company with 10,001+ employees
Real User
Apr 1, 2023
Helped us reduce runtime alerts and save money
Pros and Cons
  • "This solution helped us by allowing us to schedule and fix things. This is not an easy thing if you're managing 1,000 plus resources."
  • "I think Prisma Cloud could improve its preventive governance policy and CWP run time modules."

What is our primary use case?

Our primary use case for this solution is for CWP, CSPM, and scanning for run time. We also use it for monitoring mode and pipeline integration.

How has it helped my organization?

This solution has helped our organization by allowing us to have all the products integrated with the service now. This solution helped us by allowing us to schedule and fix things. This is not an easy thing if you're managing 1,000 plus resources.

What is most valuable?

The most valuable feature for me is the CSPM.

What needs improvement?

I think Prisma Cloud could improve its preventive governance policy and CWP run time modules.

For how long have I used the solution?

I have been using this solution for about three years. 

What other advice do I have?

I would say that this solution provides security spending in multi and hybrid cloud environments.

Regarding the comprehensiveness of this solution for protecting the full cloud-native stack, I would say that CSPM is suitable for postal security management, but other than that, there are a lot of pros and cons. We cannot say for 100% that this works for everything on the cloud.

Regarding Prisma Cloud, I would say it has helped us take a preventive approach to cloud security and that it works quite well.

Prisma Cloud provides the visibility and control that we need in the network overall, but the levels of visibility and control vary depending on the module. We need to have the solution integrated with the different tolls, which is quite complex. Our confidence in security and compliance postures is good overall in terms of complaints.

Prisma Cloud has enabled us to integrate security into our Ci/CD pipeline and as touch points into existing DevOps processes. When it comes to the seamlessness of the dash points in our DevOps and touchpoints, there are pros and cons, but a lot of the things have to do with the vendor itself and that's where the challenge is. The integrations are critical because we need to have a lot of talks with Prisma to sort out all those issues.

When it comes to this solution providing us with a single tool to protect our cloud resources and applications without having to manage our security and the compliance report, I would say it's fine with the organization. We plan to move in the future when we move the workloads into the cloud more and more, and we will think about it when we see how it will behave with more workloads and that's when we will discuss it all.

Prisma Cloud provides risk clarity at runtime across the entire pipeline showing issues as they are discovered during the billing basis. But other tools have more capability than Prisma for governance policies. Our developers can correct Prism's governance policies using the tools they use to code and only once they have indicated the safety pipeline, they will get the others to make it a bit more visible and fix vulnerabilities before moving to production.

We are currently using almost all modules of this solution.

I would say that Prisma Cloud has helped us reduce runtime alerts.

I would say that Prisma Cloud has helped us save money because it allows us to have information on the threat before it happens.

I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.