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Mohammed Talib Khan - PeerSpot reviewer
Cloud Security Engineer at a tech vendor with 201-500 employees
Real User
Top 10
Oct 27, 2023
Good visibility and monitoring with useful reporting capabilities
Pros and Cons
  • "It supports the multi-cloud environment beautifully."
  • "Sometimes we do get false alerts. That should be improved."

What is our primary use case?

I work with various modules, including CSCM, CWP, Code Security, and NS.

We use the solution for day-to-day activities, from onboarding accounts to deploying Defender to creating rules to monitoring incidents. It's used for alerts and monitoring of what happens on the workloads. 

Our customers use the solution to try to meet their compliance standards, and for audit purposes. It helps create policies. SmartCloud itself has around 2,000 policies. It can cover compliance standards around banking, for example, around workloads and data. It helps align with governing bodies' compliance standards. We can create custom policies and anyone can create workloads.

How has it helped my organization?

There are many modules that have various capabilities. We can look at the misconfiguration of cloud resources, for example. They can help with compliance as well. We get notified and get data alerts and this is automated. However, we can manage items manually as well. 

What is most valuable?

It's good for monitoring your environment for AWS.

For visibility, we can create one service account.

Regarding the assets, regarding the alerts, we get all the data. It's great for our cloud security posture and management.

It's cloud-native and is used in major cloud environments. With it, we can monitor clouds like AWS, DPP, Azure, Alibaba, and Oracle. This is important. Many customers work with various key cloud providers. They often have their resources across different cloud providers and all resources must be protected and monitored. With this product, we can monitor all the things even if they are on different clouds - and it can be done on one platform. 

The most valuable aspect of the solution is the computing part.

Prisma Cloud makes it easy to host virtual machines and cluster environments like container Kubernetes. It does this while providing a single dashboard, from which we can monitor all of the workloads and perform vulnerability scanning.

It's very good at helping us take a preventative approach to security. Many bans are using it as a cloud security tool based on the level of prevention they offer. 

It supports the multi-cloud environment beautifully. If there is any kind of anomaly, it helps alert you to it. If there are malware or brute force attack attempts, it will report that. We can both monitor and audit the system. They have their own out-of-the-box configurations or we can customize them to create our own monitoring and auditing policies. 

The solution provides us with data sessions to help gain visibility of workloads in various regions. For example, if there is a workload created just in the US region, we can see that. It will give an overview also. It supports all kinds of workloads, from host protection to Kubernetes and container environments. It even provides support for the Oracle Kubernetes environment.

It ensures that nothing impacts operations. It will block vulnerabilities or implement fixes. 

The solution provides the visibility and control you need regardless of how complex or distributed your cloud environments become. It's very easy to see the entire security posture from every angle - region, data, compliance, et cetera.

We can integrate it into our CI/CD pipelines into existing DevOps processes. We can integrate via APIs or code. When a developer is in the code and integrating, if there's a vulnerability present, or a misconfiguration, it will scan and provide data. With Terraform templates, we can create a lot of instances. With one Terraform code, we can create hundreds of instances. 

The solution helps developers go to very specific locations, to exact areas, at which point they can perform fixes. 

Overall, it provides us with a single tool to protect all of our cloud resources and applications. It's got the best features for web applications and ETL security.  By enabling data, we can monitor whatever is deployed on the cluster or on the IT environment. It provides risk clarity across the entire pipeline. For example, the vulnerability explorer gives you a view of the top critical vulnerabilities. That way, developers can see what the priorities are for what needs fixing. 

It reduces runtime alerts. They provide us with a runtime alert console. It's also reduced alert investigation time. By clicking right on the investigation, we get all the data, including the source IP and any kind of suspicious detail in the workload. We can quickly go ahead and block IP as necessary.

We're able to directly integrate alerting to tools like QRadar.

The solution has helped our customers save money. They don't have to go ahead and hire individual experts for different areas like AWS and Azure. Having everything separate can be hectic and expensive. This is centralized. YOu don't need different teams. With its user-friendly interface, you only need one or two resources to monitor the whole cloud environment.  

What needs improvement?

Prisma Cloud introduced some new permissions so we have to go and manually add that permission. It is a little bit hectic. If someone onboards single accounts they have to go through each account in that IIM role, and they have to manually add that permission. It's a manual job that takes time. It would be ideal if there was some sort of automation involved.

In scanning, it does not provide runtime protection. 

The licensing could be better. You need to deploy an agent and it would be more convenient if it was agentless, which should be possible. With agents, you are consuming the same amount of credit, yet it does not provide the same amount of features. The automation needs to be improved and included in terms of AWS onboarding. For Azure, it's good, however, with AWS it requires manual intervention. 

Sometimes we do get false alerts. That should be improved. 

Buyer's Guide
Prisma Cloud by Palo Alto Networks
December 2025
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.

For how long have I used the solution?

I've used the solution for around one year.

What do I think about the stability of the solution?

The solution is stable. There is occasionally some downtime.

What do I think about the scalability of the solution?

The solution has been scalable. 

How are customer service and support?

Technical support is strong. They have different levels of support, critical, high, medium, and low. For issues rated as a high priority, they provide assistance within one to two hours. Lower priorities may take 24 hours. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did work with a different product previously. Often, other solutions do not have as much visibility. AWS native services, for example, are not able to monitor the workload or data of Azure. You'd need another product for that. Similarly, Defender will only monitor an Azure environment. I have not worked with something that moved across clouds like this solution does. 

How was the initial setup?

I've helped deploy the solution for five to six clients. 

In the early stages, it's a bit complex to set up due to the fact that it's new and we need to train. We need to give users a session and a POC or demo. So the complexity comes from the training and onboarding, not necessarily from the product itself.

Typically, we can deploy it in one week, and deploying it to any cloud environment would take one to two hours. After onboarding the new cloud environment, we need to create rules and integrate the ticketing tool. That might take two weeks also. There's a dependency with the cloud team in that sense, since, if you are going to integrate anything you need to schedule a call. If Defender is included, we need to deploy it manually. We'd also decide what is being automated. 

The solution does require some maintenance. On the portal, it would show whenever some maintenance is needed or if they are updating their versions. There may be maintenance downtime. The maintenance is provided by Palo Alto itself. We'd notify the customer if they need to be prepared for some downtime. 

What was our ROI?

Customers have witnessed a good ROI based on the ability to create and customize multiple policies. It helps them meet compliance and auditing requirements. 

What's my experience with pricing, setup cost, and licensing?

I don't know the exact cost; that's handled by another team. However, my understanding is that the cost is based on consumption. 

What other advice do I have?

It takes a little bit of time to create time to value for the solution. A new customer might not have any idea of a cloud's capability. Some people need training and this might be on a quarterly or monthly basis to get the customer up to speed. Once they are more knowledgeable about the solution, they can utilize its capabilities more fully.

I'd recommend the solution. It's comprehensive for securing the entire cloud-native development life cycle across the build, deploy, and run. It not only provides security protection in the runtime environment - it also covers CI/CD. We can integrate Azure DevOps or any kind of solution like Jenkins. 

For new customers, I'd recommend they take on a demo or POC. They can get a one-month license and try it out. Customers can coordinate with partners and see how it would work in their environment. If a customer has a multi-cloud environment, this is a good choice. 

I'd rate the solution nine out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Automation Engineer at a healthcare company with 10,001+ employees
Real User
Oct 6, 2023
Provides risk clarity, good visibility, and control
Pros and Cons
  • "Syslog CLIs are the best feature."
  • "I would like Prisma Cloud to improve its mapping feature to increase usability."

What is our primary use case?

We host a Prisma Cloud platform on AWS. My role is to host the Prisma Cloud application and provide support to the development team.

We use Prisma Cloud to monitor the health of our Kubernetes clusters and to scan images for vulnerabilities. Developers use Prisma Cloud via twistcli CLI to scan images and view vulnerabilities on the Prisma Cloud user interface.

My job is to maintain the production and staging environments, including installing the twistcli client and deploying dependencies. I also help developers troubleshoot issues with pipelines that connect to Prisma Cloud using twistcli CLI.

How has it helped my organization?

Prisma Cloud provides security for multi- and hybrid-cloud environments. It can also monitor multiple on-premises and cloud accounts. In our use case, we have around 40 AWS accounts, which we have added to the Prisma Cloud monitoring tool. We receive non-conformance alerts every month. Prisma Cloud monitors every node in AWS. If a developer opens ports globally, Prisma Cloud will detect it and send an alert to our cloud operations technical team, who will immediately alert the respective developer teams. Prisma Cloud also detects certain types of alerts related to managing data plane infrastructure. For example, if a developer deploys an application on a Kubernetes cluster on AWS and then deletes the application, but the EBS & balancer is not deleted, Prisma Cloud will automatically detect this and send a non-conformance alert to our group email ID.

Prisma Cloud's security automation capabilities provide a variety of features, including twistcli CLI, which can be used to identify vulnerabilities in Docker images. When twistcli CLI detects a vulnerability, it sends an alert to a group email address. The alert includes remediation steps that can be easily followed to fix the vulnerability.

In my experience, Prisma Cloud is the best cloud security solution, whether on-premises or in the cloud. It can monitor multiple cloud products, such as Azure and AWS. I believe it is the best tool for meeting the container requirements of cloud-native applications. It is user-friendly, and upgrades are easy to perform, with documentation available on the official site. It can be deployed on-premises or in the cloud infrastructure. I think it is a good security tool for cloud infrastructure.

We started using Prisma Cloud around version 808.48. That is one of the console versions. Recently, they added some features in the newer version, so our dev team asked us to upgrade to the latest version to get those features. As the administrator, I am not aware of all the cases that Prisma Cloud provides, but I can see that it is easy to manage and has improved all the stakeholders' experience, especially for Docker image scanning. We started with a few teams using Prisma Cloud, but now many stakeholders are using it to scan their Docker images using Prisma CLI. With their request, we recently upgraded the console to the latest version to get the latest features. When we started, we only used basic monitoring, but later we started using it for pipelines to scan Docker images. Then, we added AWS accounts and Kubernetes clusters for monitoring. We deploy twistcli depending on the cluster, and it monitors in the console.

It provides good visibility and control regardless of how complex or distributed our cloud environments become.

Prisma Cloud has enabled us to integrate our security into CI/CD pipelines.

It allows us to add touchpoints to existing DevOps processes.

It also provides us with a single tool to protect all of our resources and applications.

Prisma Cloud provides risk clarity at runtime and across our entire pipeline.

Prisma Cloud has reduced runtime alerts and reduced our alert investigation times. We can remediate alerts within 20 minutes.  

What is most valuable?

twistcli CLIs are the best feature. They provide a twistcli for scanning Docker images. We have integrated a number of pipelines so that whenever any development is built, the image is scanned for vulnerabilities. Based on the vulnerability reports, the pipelines confirm whether the image needs to be rebuilt after fixing the vulnerabilities, and then build another version if necessary.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for almost four years.

How are customer service and support?

The technical support team is good. They always help me resolve my tickets with minimal downtime.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment was straightforward because of the well-written documentation that was available. I handled the deployment for the AWS cloud environment.

What about the implementation team?

They have an excellent technical team with sound knowledge of the product.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks a nine out of ten for its compatibility, easy upgrades, user-friendliness, and UI.

Regarding maintenance, we have deployed the application on a Kubernetes environment. We will have one EBS value for the console pod and one persistent volume for the application data. We are taking a snapshot of the PV because we can take a backup of the PV in the Prisma Cloud console UI, but this backup is stored on the same PV where the application is running. If the application crashes completely, we will not be able to restore the backup from the UI, and Prisma Cloud has suggested that we maintain a separate cluster for disaster recovery. However, this is too expensive for us. Therefore, we are taking a snapshot of the PV. If the application crashes, we can simply deploy the console on a new cluster and restore the data from the snapshot.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Prisma Cloud by Palo Alto Networks
December 2025
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.
Anubhav_Sharma - PeerSpot reviewer
Senior Security Engineer lll at a financial services firm with 501-1,000 employees
Real User
Oct 2, 2023
Protects APIs from DDoS attacks
Pros and Cons
  • "The most valuable feature of Prisma Cloud is WAF (web application firewall)."
  • "A couple of exporting functionalities should be more user-friendly because if I want to export something, I can get a lot of data visible to that particular CSV."

What is our primary use case?

We initially wanted something to protect our infrastructure. We acquired Prisma Cloud, so at least our containers are secure because we already installed agents in the containers. Our infrastructure is being monitored by Prisma Cloud. Then, we started with the WAF (web application firewall) service to enable API discovery and to understand what our APs are doing.

We can protect our APIs in case of a DDoS attack. We are currently working on CI/CD integration so that we can enable Slack CLI in our pipelines. Whenever there is a vulnerability, it will automatically be produced into the Prisma cloud.

What is most valuable?

The most valuable feature of Prisma Cloud is WAF. AWS also provides web application security, but it is outside the VPC. Since the agent is already installed in the container, we can protect it directly from the application side. We have a UI-based view of the request.

If I want to know how many SQL injection attacks happened in a day, I can just make a filter. Instead of typing, I can select the filter and get the details. It's much faster, and it is very easy to find out attacks and discovery from the user's perspective.

What needs improvement?

A couple of exporting functionalities should be more user-friendly because if I want to export something, I can get a lot of data visible to that particular CSV. There is no filter for what kind of data I want to export. That is something that I have missed as someone from the management side. When we see any CVE issues, proper information, including the path, should be mentioned.

For example, in the case of vulnerable packages or images, whether a base image is vulnerable or the package under the base image is vulnerable should be mentioned. That visibility is sometimes missing there, although not every time. It took me some time to figure out what kind of issue it was trying to resolve.

For example, one issue was that an image should be run with a non-route user. Only the discussion was there, but how to validate and fix that was not there.

For how long have I used the solution?

I used Prisma Cloud by Palo Alto Networks for around one month in my previous company. I've been using it for the past four months in my current company.

What do I think about the stability of the solution?

Prisma Cloud is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. We have more than 20 people using Prisma Cloud in our organization.

How are customer service and support?

I rate the solution's one-on-one technical support session a six out of ten. The support team usually provides only a half an hour session, which sometimes is very little for us when the issues are big. However, their support through email is good. The solution's one-on-one support session should be extended by at least half an hour. Since their one-on-one sessions are based on their availability, I don't get instant assistance when I need it.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have previously worked on different tools like PingSafe. PingSafe is only into cloud security posture management, but Prisma Cloud has everything enabled in it. As a cloud security posture management tool, both the tools have their own advantages and disadvantages.

I can compare only one functionality, which is the CSPM module. For the CSPM module, Prisma Cloud's finding is good because it has access inside a containerized agent. PingSafe was more into the basic CIS benchmark things where we were able to identify the issues. PingSafe was also good, but Prisma Cloud has more advantages and configurations enabled.

How was the initial setup?

The solution's initial setup was pretty straightforward. It's a bit complex for a new person, and some guidance will be required. However, the documentation is quite enough to reduce those things. The initial setup is neither too hard nor too easy.

What about the implementation team?

The DevOps team does the solution's deployment. I was not a part of the deployment process. When I discussed it with them, they told me they had some script or documentation. They started that, and the deployment was completed in a day or two.

What other advice do I have?

We are using cloud protection, virtual protection, and the CI/CD modules of Prisma Cloud by Palo Alto Networks.

The comprehensiveness of the solution for protecting the full cloud-native stack is pretty good. We need to monitor those things. We initially did all the configuration from the container or API side. Now, our work is only to monitor periodically. It has a report functionality on a mail and download basis.

Periodically, we'll receive a mail asking us if we want to work on the weekly summary of our findings. There is a rescan functionality that I can use to rescan and confirm if someone has fixed a vulnerability so that it will not be shown in the results the next time. Prisma Cloud provides comprehensiveness that covers most of the areas.

When we didn't have this tool initially, we had to run around for different open-source tools because there was no one-stop solution. We had to go for different open-source tools for different functions. Prisma Cloud is a one-stop solution that covers multiple things like API security, container security, infrastructure security, AWS cloud security, and CI/CD security. So, it's a complete package for us to look around and figure out the issues in every area.

We did not immediately realize the solution's benefits from the time of deployment. It took an initial one month to understand the functionalities and their uses. After one and a half months, we were able to identify the benefits of using these services.

The solution provides the visibility and control we need. Initially, we did some access analysis to know what kind of permissions these particular agents are running. Then, we got to know and understand the agent's particular privileges.

The solution has reduced runtime alerts by around 15 to 20%. As soon as we use any image, we decide to run the scan and get the finding immediately. We have a time window to figure out the issue.

In case of an incident, Prisma Cloud requires some maintenance. If something happens because of the tool, we have to stop those agents, rerun them, and then check the logs. Sometimes, the services are disrupted when we enable something amid permission issues. So, that part definitely requires some maintenance.

I would recommend Prisma Cloud by Palo Alto Networks to other users. Prisma Cloud is a one-stop solution where you get multiple tools within one tool. That is a great thing because you don't have to run around for different kinds of tools.

Overall, I rate Prisma Cloud by Palo Alto Networks an eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2221230 - PeerSpot reviewer
Manager at a financial services firm with 10,001+ employees
Real User
Jul 2, 2023
Has straightforward security automation capabilities
Pros and Cons
  • "The solution will streamline and minimize manual efforts."
  • "We have discovered that Prisma is not functioning properly with GCP."

What is our primary use case?

In terms of use cases, we had a single client. This client belonged to the insurance sector here in India, specifically a large insurance chain. We discovered that they had migrated to a cloud environment and had some security controls in place. However, they lacked expertise in understanding the threats associated with the cloud. From a resource and organizational perspective, they didn't possess the necessary skill set to implement a comprehensive governance framework. This client operates within the insurance industry, regulated by the Insurance Regulatory and Development Authority in India, which has revised some pipelines for the current financial year. The IRDA also serves as a regulatory authority for Indian banks. As a result, the client needed to strengthen their controls, particularly those with higher significance.
Their objective was to implement a few security controls to successfully pass an upcoming audit. We recommended that they integrate Prisma into their infrastructure. This would allow them to generate reports promptly whenever required and help fine-tune existing policies or guide the infrastructure development team in implementing new ones. Prisma would scan the entire infrastructure and provide the best recommendations. It was a challenging use case in terms of implementation, as only a few clients were familiar with Prisma's capabilities. Prisma is a cloud service that enables the hosting of applications and infrastructure.

We wanted to address vulnerabilities that we identified from a logging and monitoring perspective, which is why we implemented Prisma Cloud.

How has it helped my organization?

If we discuss a multi-cloud environment or a multi-fleet architecture or implement it as a fleet architecture, Prisma Cloud offers comprehensive functionality. It enables us to obtain complete reports or scanning reports from the tool on an enterprise scale. However, this process takes time. Although it is completed within seconds, if we have a larger infrastructure with multiple running instances, the tool will require more time. Nevertheless, the resulting report will be accurate and provide a comprehensive perspective.

In terms of a multi-cloud environment, our observations indicate that if we implement and configure Prisma Cloud with Azure and AWS, the tool performs well. On the other hand, when performing checks on AWS and GCP, the tool exhibits better performance on AWS. It does not meet the same standards on the GCP side, but it remains accurate. Azure is compatible with AWS and shows promising results. Additionally, we are currently conducting tests on the Azure environment.

Regarding the entire infrastructure, whether it follows an SAP model, PaaS model, or a previous model based on infrastructure, our testing has yielded positive results, particularly when using the SaaS model. AWS achieves 100 percent accuracy. From larger clients to smaller ones, even within internal GCP corridors where Prisma is connected, they are effectively protected.

Prisma's security automation capabilities are straightforward. We need to ensure that we have a clear understanding of our intended automation actions before proceeding. I was engaged with a company in the oil and gas sector that utilizes AWS infrastructure. They adopted Prisma Cloud and we implemented some automation. During testing, the alerts were satisfactory. However, in subsequent attempts, vulnerabilities were detected after the automation was executed. I wouldn't describe it as difficult, but rather as tricky.

Prisma Cloud assists us in adopting a proactive approach to cloud security. It provides us with a comprehensive view of areas that require fine-tuning. This perspective encompasses not only governance and threats but also the overall security landscape.

Prisma Cloud helped us reduce manual effort by up to eighty percent. It fine-tuned policies and implemented security controls for the cloud, including threat and vulnerability management. We no longer need to manually review these aspects. However, we still receive recommendations for mitigation. Prisma Cloud suggests actions to take from a governance and security perspective. For example, if we have an open port that is not in use, it advises disabling it. Previously, I or my team would spend around ten to twelve hours a day fine-tuning Azure or AWS services by accessing different dashboards. Now, with Prisma Cloud, we can accomplish all of this through a single console. We simply log on to the Prisma Cloud console and configure the services. Prisma Cloud integrates all the services and provides us with recommendations for remediation. As a result, our effort has been reduced by eighty percent since implementing Prisma. We were able to see all the benefits within a year and a half.

Prisma Cloud provides the 100 percent visibility and control we need regardless of how complex or distributed our cloud environments become. By utilizing Prisma Cloud, we have significantly reduced our manual effort to nearly eighty posts. Having everything consolidated on a single console greatly enhances the efficiency and productivity of our team. Moreover, from both a practical and financial perspective, it is undoubtedly a more advantageous approach.

Prisma Cloud offers risk clarity in real-time throughout our CI/CD pipeline infrastructure.

Prisma Cloud has reduced runtime alerts. I have only seen two alerts.

Prisma Cloud has reduced alert investigation times.

Prisma Cloud has saved our larger clients around $100,000 per month.

What is most valuable?


What needs improvement?

Prisma needs to regularly update itself because there are regulatory compliance requirements that have already been published, yet they have not been integrated into Prisma. This poses a challenge as we have to manually address these issues in our use cases.

We have discovered that Prisma is not functioning properly with GCP. I am unsure if this is due to the security policies being implemented by Google. There are restrictions in place, but from a GCP perspective, the security scanning is quite limited.

The deployment is a tricky task as it requires thorough configuration checks. There was a scenario where we discovered that the deployment had already been completed. However, during integration, we encountered a configuration issue. As a result, the logs from the cloud area were transformed into incidents, resembling an actual security breach. This caused concern among my team, and we were under the impression that an attack had occurred.

Palo Alto offers a different product, and they have introduced Prisma Cloud for a specific purpose, particularly for individuals who are new to the technology. The idea is, for example, to provide a single platform for accessing various Over-the-Top platforms for watching web series or movies. Instead of purchasing multiple OTT platforms, the concept is to offer one comprehensive platform. By paying for a single platform, users can obtain a subscription for services like Netflix or Amazon Prime, without having to spend thousands of dollars individually. Prisma Cloud follows a similar approach, which is perfectly acceptable. Consider the scenario where a client, using Microsoft or Azure environment, desires to use a third-party tool instead of investing in Microsoft Defender. In this case, Prisma Cloud comes into play. However, at some point, they may realize the need for Microsoft Defender as well, which would cost them a significant amount of fifty thousand dollars. To avoid such expenses, the idea of offering a complete package to the client arises. 

This complete package enables the client to use a single tool for scanning, obtaining reports and even automating the fine-tuning process. Consequently, the client can invest fifty thousand dollars to obtain the complete package, rather than searching for and purchasing three separate products, which would cost a significant amount of dollars. The complete package offers the same functionalities at half the price. From a product perspective, it is crucial to integrate certain services that assist clients in deciding to invest in Prisma Cloud. In the Indian market, where we have observed our clients, there is a lack of awareness regarding Prisma Cloud and its functionality. Clients are primarily concerned with whether Prisma Cloud can simply scan their products and provide recommendations. They question whether they can perform these tasks manually or use cloud-native services. This perspective influences the clients' decision-making process.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two years.

What do I think about the stability of the solution?

The stability of Prisma Cloud depends on how the infrastructure has been configured specifically for that tool, taking into account the load and architecture of our infrastructure. The tool responds well in small-scale infrastructures, functioning perfectly without any issues. However, in larger environments, I have not encountered any crashing or lagging problems but the time it takes to scan the infrastructure varies depending on its size. 

What do I think about the scalability of the solution?

Prisma Cloud is 100 percent scalable.

How are customer service and support?

I contacted technical support during deployment because we encountered some challenges. The support was excellent, and the conversation went well. It was crucial to address the issues promptly because the entire infrastructure was at stake due to its complexities. We were uncertain about the potential impact of deploying a new tool in the infrastructure. Unfortunately, we faced some issues at one point, but they were resolved within the designated timeframe.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

As an organization, we possess certain tools, some of which have been developed in-house. However, it is important to note that no tool can be entirely relied upon, as perfection is unattainable. Some abnormalities have arisen and subsequently been addressed. Our main focus in the previous year was on utilizing cloud-native tools. We are now using Prisma Cloud and also looking at Citrix.

How was the initial setup?

The initial setup took some time. It was not straightforward. For a few of the clients we have implemented, it will be straightforward. However, in our organization, it conflicts because we have certain lines of business and restrictions, so it took a bit longer. The deployment took around one month and required 15 people.

What's my experience with pricing, setup cost, and licensing?

In general, Prisma Cloud is much cheaper than cloud-native services.

Which other solutions did I evaluate?

We are having conversations with Citrix to evaluate their solution.

What other advice do I have?

I rate Prisma Cloud by Palo Alto Networks a nine out of ten.

We are the aligned partner for Prisma. We recommend the same tool to our clients, and the entire team is actively involved in training on the Prisma Cloud. In my interactions with various clients and stakeholders, I have noticed that some of them are not familiar with Prisma. However, they prioritize security and want to secure their cloud infrastructure. While some clients may not have the capability to use cloud-native tools, based on my observations, most of them are gradually transitioning to the cloud infrastructure and showing interest in the Prisma Cloud.

From a cloud security standpoint, and specifically as an organization, we are not bound by any specific domain. Our focus lies in securing the infrastructure from the client's perspective. For instance, consider a client who is new to the cloud and has migrated their infrastructure. If we do not have any governance measures in place for this scenario, our recommendation would be to opt for the comprehensive package offered by Prisma Cloud. This ensures that in the future or upcoming days, the client won't need to explore numerous other modules. However, it is worth noting that some clients may prefer to use separate modules. In general, we tailor our governance, security, and threat detection solutions to meet the specific requirements of each client. Internally, we provide a complete package.

In the current scenario, where my team is performing the migration for Prisma Cloud or the deployment area, we haven't yet tested the tool. We are planning to proceed with that testing. However, based on our discussions with the Prisma partner, they will integrate some functionalities because, in the DevOps environment, we haven't achieved the expected results. I wouldn't claim it's a hundred percent comprehensive, but based on our discussions and experiences so far, it's still a work in progress. We have conducted two tests, but the results haven't met our expectations.

From a DevOps standpoint, the CI/CD pipeline is still undergoing testing. I'm unsure about the time it will take, but initially, we are testing what we have learned from a CI/CD standpoint and a DevOps standpoint. We are currently investigating the best course of action and how we can integrate effectively. In some of our engagements, clients are requesting the integration of Prisma Cloud to optimize their DevOps area when deploying. However, currently, from a KPM perspective, this task is still manual. From a development standpoint, it will require time. It won't be accomplished in a single day or month, but rather, it will take time. This is because the configuration is still in progress. Moreover, from a security perspective, there are certain areas where we are uncertain. For instance, when considering GCP, it presents a gray area where we have been unable to identify any solutions from Prisma's standpoint. However, we need to determine how to effectively integrate the GCP infrastructure within the field.

Prisma Cloud can scan and monitor, depending on how it is configured. It can also trigger alerts, but it cannot stop an attack.

Prisma Cloud is maintained by Palo Alto.

Prisma Cloud will undoubtedly assist organizations in comprehending their infrastructure and identifying areas of uncertainty. The solution will streamline and minimize manual efforts. Users can obtain the comprehensive report with a single click, eliminating the need to access various services to retrieve logs. I highly recommend Prisma Cloud as it is cost-effective, and user-friendly, although its configuration can be a bit challenging.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Allen Olivas - PeerSpot reviewer
Cloud Security Engineer at a tech services company with 201-500 employees
Real User
Top 10
Jun 19, 2024
Extremely comprehensive, you could drill down forever to see what the vulnerability is linked to
Pros and Cons
  • "Prisma was extremely comprehensive. It's easy to drill down to gather more information and keep going. It seemed like you could drill down forever to see what the vulnerability was linked to."
  • "Runecast gave us more visibility into VMware's private cloud. We have more environments there, but Prisma's lack of visibility into the private cloud was a downside—there weren't many."

What is our primary use case?

We wanted to use Prisma Cloud as a CSPM. The company needed a single pane of glass to monitor our AWS and Azure environments and see where we were in terms of configuration drift, vulnerabilities, etc. 

We're pretty AWS-heavy, so we wanted to see where we stood among all our AWS accounts. We wanted to keep an eye on all that, have a one-stop job, and maybe even offload some of our work. The company wanted to integrate with our Splunk instance to pair our SIEM logs with the CSPM. Most of it was for compliance tracking and vulnerability.

We tested everything out. We were building our own standards, but we also needed to adhere to IRS Publication 1075. They had that natively in their tool, but we could custom-build it.

How has it helped my organization?

I thought Prisma was great. It was robust and had many capabilities. We saw most of what we were looking for. The benefit was pretty easy and pretty quick. Prisma is a top-notch product. If they could make it agentless in the Windows stuff we needed and monitor the private cloud, we would have gone with Prisma. Prisma works perfectly with the cloud tools we have. 

What is most valuable?

I like Prisma's multi-cloud capabilities. It supports the big four cloud providers: AWS, Azure, GCP, and Alibaba. That was critical. We have mixed environments, so it's important to monitor all of that. We don't have much going on in Azure, but we will. We are predominantly AWS.

Prisma was extremely comprehensive. It's easy to drill down to gather more information and keep going. It seemed like you could drill down forever to see what the vulnerability was linked to. 

They had a MITRE ATT&CK attack map that told me here's the vulnerability, issue, or threat. In several instances, it would provide remediation options. If you had it linked up and fully integrated with AWS, it could handle the remediation for you. Otherwise, it would lay out the whole steps and provide the AWS CLI commands to resolve those issues, which was cool. We loved it. 

What needs improvement?

Runecast gave us more visibility into VMware's private cloud. We have more environments there, but Prisma's lack of visibility into the private cloud was a downside—there weren't many. 

For how long have I used the solution?

We tested Prisma Cloud out for about a month and a half to compare it to Runecast to see which works better for us.

What's my experience with pricing, setup cost, and licensing?

Prisma's price is pretty high, but it's a good product, and you get what you paid for, especially if you're working in a containerized environment.

Which other solutions did I evaluate?

We looked at Runecast and Prisma. We did not go with Prisma because Runecast could deploy agentless to our VMware private cloud, and we were impressed with this capability. Prisma looked polished, but Runecast could monitor the private cloud, which was a big thing for us. 

Vulnerability control is one of the things we're working on right now. It'd be great if we could find a product that can help with it. One issue we're having is that the latest data model we use to build out our products is domainless. We can't use Nessus, which is all on a domain, for vulnerability management on our private cloud.

We've tested out agents through the Defender for Endpoint and other things, but they don't handle the load that we have. This was going to help detect vulnerabilities in that environment. Unfortunately, Prisma wasn't able to work in the private Cloud. They were more focused on containerization and Kubernetes, so we ended up going with Runecast.

What other advice do I have?

I rate Palo Alto Prisma nine out of 10. I recommend it. It's polished and a great product. Unfortunately, it didn't fit our use case, but I think their use case is pretty normal for most.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nagendra Nekkala. - PeerSpot reviewer
Senior Manager ICT & at a logistics company with 501-1,000 employees
Real User
Top 5Leaderboard
Dec 18, 2023
Prompt support with good security and automation capabilities
Pros and Cons
  • "The product provides very good network security."
  • "It would be ideal if they could somehow reduce the deployment time."

What is our primary use case?

We primarily use the solution to ensure coverage of compliance. It's also used for security. It covers my workload, infrastructure, and applications.

How has it helped my organization?

It's improved the organization by providing vulnerability assessments. Having those assessment capabilities helps us assess the security vulnerabilities in cloud environments. Automation also helps us identify and remediate security weaknesses.

What is most valuable?

We have been using the solution to improve out posture management and network security, as well as identity security. This is important for us as these are the main pillars of our enterprise. It's ensuring everything we do remains seamless.

The product provides very good network security.

The support has been very prompt.

It provides security across multi-cloud and hybrid environments. The offering is very comprehensive. I'm able to have a strong security posture and it helps me take care of and protect my workloads. The network security is strong. It gives me complete traceability.

The automation depends on the technological stack, however, it helps with identifying vulnerabilities. If there is a violation happening, I can see it - plus it helps put in preventative measures. It helps me to identify issues in cloud deployments and also gives a prioritized list to help me maintain my operational efficiency. I can scan and assess weaknesses and have continuous monitoring and fixing with automation of remediation. We were able to realize benefits on day one using Prisma since we were able to see results immediately in terms of operational efficiency.

Prisma offers robust security features and seamless integration with AWS. It has complete capabilities, so I don't have to run my automated cloud resources while ensuring a proxy approach to cloud security.

The agent provides us with more security options. We can also easily integrate seamlessly with our CI/CD pipeline. It's simple. It's plug-and-play.  

Prisma offers a single tool to protect all of our cloud resources and applications without having to manage and reconcile security and compliance reports. It's complete. We have everything under one single entity while fulfilling our compliance needs. 

The solution provides risk clarity at runtime and across the entire pipeline, showing you issues as they are discovered. It can block according to our complex requirements.

With the increased operational efficiency, I am facing less downtime. It's reduced runtime alerts by two to three hours. It's also reduced alert investigation time. 

We've been able to save money. We're getting a good return on investment. We're saving about 20 hours of work a week.

What needs improvement?

It would be ideal if they could somehow reduce the deployment time. It also required a skilled person to implement. 

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

We've had no issues with the stability. 

What do I think about the scalability of the solution?

We only use the solution in one location. About 400 people use it right now. 

We haven't had any issues with scaling. 

How are customer service and support?

Support is prompt. We are pleased with the level of service. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use a different solution. 

How was the initial setup?

It takes a while to deploy. It took us a week to deploy the solution.

Our goal was to ensure the minimum amount of downtime during the process. Two people were involved in the setup process. 

Maintenance is required on a monthly basis.

What about the implementation team?

We had a consultant help us with the implementation.

What was our ROI?

We have witnessed an ROI with work savings of about 20 hours. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the exact cost of the solution. 

Which other solutions did I evaluate?

We have looked at other options on the market. We did look at Microsoft Defender and Sentinel One. They both lacked the features we needed. 

What other advice do I have?

We're Prisma Cloud customers. 

I'd rate the solution eight out of ten. 

It's a very good product if you look at the market right now. It offers all types of features, including cloud security, workflow protection, etc. It's all bundled together for convenience. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1377333 - PeerSpot reviewer
Security Architect at a tech vendor with 10,001+ employees
Real User
Sep 7, 2023
Solved our design and architecture problems, is scalable, and has impressive stability with no downtime
Pros and Cons
  • "Comprehensive and valuable for providing security. It is scalable, its stability is impressive, and setting it up is straightforward."
  • "We had some teething issues with Prisma Cloud by Palo Alto Networks, but overall, it did what we expected."

What is our primary use case?

We use Prisma Cloud by Palo Alto Networks for architecture and design.

How has it helped my organization?

We found Prisma Cloud by Palo Alto Networks very important in solving architecture and design problems within the company, and it improved our company because it showed us different ways of doing things and gave us a better understanding of an architectural entity.

Prisma Cloud by Palo Alto Networks has helped our company progress.

From the time of deployment, it took a few months for our company to realize the benefits of the solution.

What is most valuable?

Prisma Cloud by Palo Alto Networks is a valuable solution. It is useful as it provides some security on multi and hybrid cloud environments, which is very important to my company.

Prisma Cloud by Palo Alto Networks is also a comprehensive solution that helps protect the full cloud-native stack and helps us secure the entire cloud-native development, which is another reason it is useful for the company.

The solution also has good security automation capabilities and is useful for helping my company take a preventive approach to cloud security.

It provides the visibility and control we need, and it helps a lot in giving us confidence in our security and compliance postures.

Prisma Cloud by Palo Alto Networks also enabled the company to integrate security into our (CI/CD) pipeline.

We also found how seamless Prisma Cloud by Palo Alto Networks touchpoints are to our DevOps processes, and we find them very helpful.

The solution even serves as a single tool to protect my company's cloud resources. It does not affect our operations.

Prisma Cloud by Palo Alto Networks provides risk clarity at the runtime and across the entire pipeline. It shows us the issues, and the developers can correct them without affecting our operations.

The solution also helped in reducing runtime alerts very quickly. It also reduced our alert investigation time because it's all automated.

What needs improvement?

We had some teething issues with Prisma Cloud by Palo Alto Networks, but overall, it did what we expected. It has some areas for improvement, but I cannot remember exactly off the top of my head.

For how long have I used the solution?

I've worked with Prisma Cloud by Palo Alto Networks for four years.

What do I think about the stability of the solution?

I found Prisma Cloud by Palo Alto Networks stable. I'm impressed by its stability. I cannot recall any downtime with the solution. I rate it as eight out of ten, stability-wise.

What do I think about the scalability of the solution?

I found Prisma Cloud by Palo Alto Networks scalable, and it's an eight out of ten for me, scalability-wise.

How are customer service and support?

The technical support for Prisma Cloud by Palo Alto Networks was very good. I would rate its technical support eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prisma Cloud by Palo Alto Networks is what my company has. It's the solution my company wants to use.

How was the initial setup?

I was involved in the deployment of Prisma Cloud by Palo Alto Networks, and I found its initial setup straightforward. It took a few months to deploy the solution.

What about the implementation team?

Our team deployed the solution.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud by Palo Alto Networks has helped the company save some money. Cost-wise, it's okay.

What other advice do I have?

I advise others who may want to implement Prisma Cloud by Palo Alto Networks to check it in a test environment first to ensure it does what they expect.

My rating for Prisma Cloud by Palo Alto Networks, overall, is eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer2079234 - PeerSpot reviewer
Manager, Cloud Security at a manufacturing company with 10,001+ employees
Real User
Apr 1, 2023
Helped us reduce runtime alerts and save money
Pros and Cons
  • "This solution helped us by allowing us to schedule and fix things. This is not an easy thing if you're managing 1,000 plus resources."
  • "I think Prisma Cloud could improve its preventive governance policy and CWP run time modules."

What is our primary use case?

Our primary use case for this solution is for CWP, CSPM, and scanning for run time. We also use it for monitoring mode and pipeline integration.

How has it helped my organization?

This solution has helped our organization by allowing us to have all the products integrated with the service now. This solution helped us by allowing us to schedule and fix things. This is not an easy thing if you're managing 1,000 plus resources.

What is most valuable?

The most valuable feature for me is the CSPM.

What needs improvement?

I think Prisma Cloud could improve its preventive governance policy and CWP run time modules.

For how long have I used the solution?

I have been using this solution for about three years. 

What other advice do I have?

I would say that this solution provides security spending in multi and hybrid cloud environments.

Regarding the comprehensiveness of this solution for protecting the full cloud-native stack, I would say that CSPM is suitable for postal security management, but other than that, there are a lot of pros and cons. We cannot say for 100% that this works for everything on the cloud.

Regarding Prisma Cloud, I would say it has helped us take a preventive approach to cloud security and that it works quite well.

Prisma Cloud provides the visibility and control that we need in the network overall, but the levels of visibility and control vary depending on the module. We need to have the solution integrated with the different tolls, which is quite complex. Our confidence in security and compliance postures is good overall in terms of complaints.

Prisma Cloud has enabled us to integrate security into our Ci/CD pipeline and as touch points into existing DevOps processes. When it comes to the seamlessness of the dash points in our DevOps and touchpoints, there are pros and cons, but a lot of the things have to do with the vendor itself and that's where the challenge is. The integrations are critical because we need to have a lot of talks with Prisma to sort out all those issues.

When it comes to this solution providing us with a single tool to protect our cloud resources and applications without having to manage our security and the compliance report, I would say it's fine with the organization. We plan to move in the future when we move the workloads into the cloud more and more, and we will think about it when we see how it will behave with more workloads and that's when we will discuss it all.

Prisma Cloud provides risk clarity at runtime across the entire pipeline showing issues as they are discovered during the billing basis. But other tools have more capability than Prisma for governance policies. Our developers can correct Prism's governance policies using the tools they use to code and only once they have indicated the safety pipeline, they will get the others to make it a bit more visible and fix vulnerabilities before moving to production.

We are currently using almost all modules of this solution.

I would say that Prisma Cloud has helped us reduce runtime alerts.

I would say that Prisma Cloud has helped us save money because it allows us to have information on the threat before it happens.

I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.