PeopleSoft Reviews

The most valuable feature for us is the integration between the HR Payroll and Financials modules. We really like the way they link and work together because there are no duplicate entries and the information flows from HR Payroll to Financials, and from Financials back to HR Payroll.

There are several ways it's improved our organization. It's an all-encompassing suite of applications, and the GUI is very user-friendly. Also, PeopleSoft has a mobile app that's coming out soon, which, to me, is very cool. My client's not there yet, but they will be within the next year. Even the desktop application is user-friendly. Overall, it's a full suite of apps so that you don't have to but individual component parts.

My developers want to use more HTML instead of the specialized tool, PeopleTools because, they say, it's better from a user perspective. 

Also, making it more configurable would be an improvement, so that users can modify it the way they want so that we don't have to customize it. What my team has to do is make customizations because, let's say, if you have HCM work and a work list from HCM and FSEN, when the user sees that, it's all in one window so that they can see what application that was from. If you don't have to customize, your upgrades are easier. You don't have to retro-fit all of your customizations if they can use the delivered functionality. When they deliver PeopleSoft, they could make it so that it's just a flip of a switch, instead of an actual code change.

Performing an upgrade takes a long time. I know that when they're talking now about how the new version 9.2 has new PUM updates, you're supposed to be able to do them. Oracle will advertise, "hey, you can do this in 4 weeks. Just implement, put it right in. Boom! You're done." But they don't tell the customer, "well, if you have 10,000 customized objects, it's not going to be that easy."

The bugs are always in the latest release, so I always tell my client to be one release behind, let somebody else find all those bugs, and their response time in fixing those bugs sometimes take a little while. The customer can't wait up to two months for a fix.

We've had no issues scaling it.

It depends on where your customer is coming from and how willing they are to change. I've had clients that came from a PeopleSoft mixed mainframe, and they were really on board and really wanted that change. They did a lot of training and it went very well. I've also had clients who came from J.D. Edwards that was totally customized. They loved it. They didn't want to change, and it's been hard overcoming the resistance.

Get your users on board and engaged. That's the number one thing. Get them in their training, which, unfortunately, is the first thing people always cut from implementation, and that's the last thing they should cut. When you're implementing a new product, you don't want to cut training.

The most valuable feature of PeopleSoft Procurement is the completely end-to-end integration of the procurement process. From the time you set up the master data information and set up the contracts, you are able to create transactions.

• Visibility on spend. Spend is one of the big factors; it's your bottom line.
• A lot of compliance; all the audit information, like when you do the transactions.

There should be more analytics, monitoring analytics, and also machine learning should be incorporated into the core product. Right now, machine learning is outside of the ERP domain; bring machine learning into the domain.

It's pretty stable.

Scalability is pretty good.

When we get technical support from Oracle, as far as the response is concerned, we are pleased. Based on the SLA, we get a response back. It also depends on the fix. If the fix is available, we get that response back. If it's a bug, it takes longer. We don't know how long it's going to be or how long it's going to take to fix the bug.

We looked at Ariba.

We decided to go with PeopleSoft because of the functionality and its ability to integrate not only procurement, but also with the finance and the HRMS.

It's a pretty user-friendly product. It's intuitive. You can figure a lot of things out on your own.

There are so many features like Campus Solutions, Payroll, and student finance.

Users are more comfortable using the system.

Processing speed and user-friendliness.

Three years.

Financial aid setup needs some improvements.

None regarding stability.

No. The software is 100% scalable.

Excellent, since Oracle support is always available.

Excellent since Oracle support has a 100% reliability in handling problems.

No. Peoplesoft is the ultimate solution.

Yes. There were very important jobs and processes that need to be setup.

We implemented the software with the help of a vendor.

No, we did not.

One of the best on-prem ERP systems on the market with robust features. It is a complete suite with modules that fully cover all the needs of any business. Also, it is highly customizable.

Our business is very unique and we need a system that allows to be extended and customized to meet the needs of our users and customers.

Upgrades are lengthy and costly.

Over 7 years.

By having a team of experienced analysts and the use of consultants and good project managers the deployment was flawless.

By having an on-prem system, our infrastructure team has 100% of control of the system/DB and hardware.

No problems.

Oracle support could be better.

Oracle support could be better.

We went from a homegrown system to PeopleSoft.

It is complex because it needs to be properly configured to meet the needs of the organization.

In-house and consultants.

The most valuable feature of this product is the HR suite; it is leading vendor for human resources in the market. So for me, the HR and payroll features are the biggest flagship of the PeopleSoft product.

That's the whole thing as the payroll feature is very robust. They support a wide variety of technology. They are keeping up with these new technologies, so that means scalability is high.

Performance can vary as it is dependent on what we do but performance in general is very good and reliable. So for me, the positive part of this product is that it is being used by global companies.

There are many areas in this product that can be improved, especially in regards to the EPM side since they have different products doing that. I would not go on the HR side but they have tools such as the EPM or CRM tools which need to be improved and become a little bit better than the other competitors.

Every software has its own challenges and so is the case with the PeopleSoft software as it has its own challenges too. However, one good thing about this product is that it has early adopters and they always innovate.

So, what happens is that we rely on that technology adaptation by the company and Oracle is pushing into the new direction too. We're happy about that, but we have challenges in our scalability and are looking at different measures as to how this needs to be dealt with; there is probably not just one way of doing it and involves a combination of it. That's what we are working with Oracle in order to find out the solution.

The technical support is always a little bit in the grey area. We are not totally disappointed but it has it's own challenges. Definitely, there is scope of improvement. We definitely want a little bit better than that, i.e., from whatever level we are getting now.

We definitely looked at other products but with the kind of complexity we have and the business we do, we found that PeopleSoft is the best tool so far which can give us our desirable results.

Since I just joined my current company a few months ago, I am not sure. I think Oracle has it's own HR product and also a cloud-based company such as Salesforce and VMware. We have not reached up to that level and our challenge is to go with them. Definitely, we have looked into those products too and we found out that PeopleSoft is best for us with their current business model.

This would depend on the type of business again. PeopleSoft is a market leader for a reason, but if you look from the economic side, there are other solutions out there too which are much cheaper. They can select the product based on the size of their company; it doesn't have to be PeopleSoft and could be something else too like Salesforce, etc. But again, this depends on the nature of the business; for example, if you talk about the Big Five and the other big giants, like the US Army. For that kind of complexity, PeopleSoft would be the best solution available so far.

The most valuable feature of the CRM part of it is its configurability; it’s highly configurable.

We're able to do far better data collection using CRM; far better than anything we had in the past. We're able to serve our customers way better. We serve many, many doctors across Canada. We can actually help them more by collecting all the data; what they do, whatever their needs are, what they're asking about.

The problem we have is the customization. We've gone a bit overboard with customization. That’s problematic during upgrades, which is a common problem with PeopleSoft. That's why our company is deciding to replace it. We’re in the phase of looking for something else. We don't know yet what will replace it, but it'll be in the cloud. That's the only criteria we have so far. It will be some software that should not be customizable. We also don't want to do any upgrades; we want it to be continuous.

Stability is fine; no downtime or hangups, whatsoever.

It has scaled well for our needs.

I am not happy with technical support. I recently opened up a ticket, three weeks ago, to ask about one particular type in PeopleSoft. The only thing that came back was more and more questions: "Give me screenshots. Give me this. Give me that. Give me a log." Literally, it just went on and on, until I gave up. Now, we're going to replace it anyway, so it doesn't matter. It's become a moot point, but that was very typical; continuously asking more and more questions until you get tired of it.

Initial setup was complex, mainly due to the needs of our business process. We had IBM as a consulting firm joining us and helping us install it, with an army of people.

Don't customize it; absolutely, do not customize it. Change your business process to suit the software’s needs. Don't modify the software.

It is strong in business processes and technology. The technology is open-ended. The user interface is much more stable and really robust. The strength of PeopleSoft is that the business processes are solid.

I work with the end users. I manage big projects, multimillion dollar projects. I work as a business analyst, or as a functional lead, finance lead. I find that technology is great, technology is always great. Oracle improves it in terms of integration, porting, better tools, better user interface. But, if you go and talk to the lowest level of the users – the people who enter the invoices, the vouchers, the general entries, add an asset, create a PR requisition, or enter the employee information – they still think that they do not have the tools to enter the data in a much more easier way. There still is a big complaint. They cannot go and get a report that easily. They cannot go in and see the information they want that easily. There is a lot of room for improving the user interface.

Every time we see a new PeopleSoft release, either an application release or a tool release, people get excited to see what is in it. That is fine, but you see that they're not offering anything for the end users to easily enter the data, or easily go and edit the data. That is one area there is a lot of room for improvement.

I rate it that the only area they can improve is the user interface.

I have been using it for 18 years.

It is an absolutely stable solution. We can take a clue from the implementation of PeopleSoft. If you look at their clients – PeopleSoft has all these government companies, huge public-sector companies –they all have PeopleSoft for decades. They're still with PeopleSoft, and they're really loyal customers. That testifies that PeopleSoft is a very stable product.

It is scalable, absolutely. Scalability is one of the factors for implementing PeopleSoft; scalability, in terms of integrating with other software vendor’s applications, such as financials, supply chain, or manufacturing. At the same time, it offers integration with third-party applications. Because the technology is open-ended, you can easily build integrations, either with third-party applications or within PeopleSoft; PeopleSoft HRM with our EPM product, or with our other Oracle CRM products. It does offer the scalability factor there.

Technical support is always an area that is a little sticky. PeopleSoft are doing OK in their space, but there's certainly a lot of room to improve there. I've been working with themfor almost two decades. If you look back 20 years compared to now, there has been significant improvement there. Still, there is a lot of room to improve there.

Customer service per se is good, but the methodology or the time they take to resolve some of the issues is more than expected.

The complexity of the setup and configuration depends on the business problem that we have. If you are a seasoned guy – a PeopleSoft consultant, a functional or solution architect – and you know the problem, you can fix it quickly. I think PeopleSoft is very reasonable. They have designed their system very, very well, keeping in mind the best of the best business processes all over the world, catering to verticals in all the industries. I find it reasonably good. I don't find it too complex, because you're expected to be an expert in that. Not everybody can go and do it.

I've seen Oracle Financials; I've seen SAP. PeopleSoft is a very solid and robust product. Like I said, they have captured the best of the best business processes. Coupled with that, the technology is very stable and the scalability is there.

I like its wide variety and its use in many applications; receivables, payables, general ledger.

I think the reporting can probably be improved; probably more detailed financial reports.

I have been using it for 10 years.

It's more or less stable.

The scalability is fair.

Technical support's gotten weaker over the years. I think that’s because there are fewer people; PeopleSoft's being phased out.

Initial setup is somewhat complex. You have to know what your business is and what you want to do.

People are coming to this solution over others because they can't do it themselves, and I'm less expensive than the big vendors.

What sets it apart from the other products like this in the market is that they've been around for a while. They’re proven and tested; that's all.