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it_user419052 - PeerSpot reviewer
Lead Oracle / Peoplesoft DBA at a government with 1,001-5,000 employees
Vendor
We like the ability to fully customize it for our needs when it comes to HR management.

What is most valuable?

The ability to fully customize it for our needs is huge. It's by far the most valuable feature for us when it comes to HR management.

How has it helped my organization?

We're the federal government, so our need for a customized solution for HR management is of primary importance. I'd say that our level of customization is 80% because our HR services for employees is so varied. PeopleSoft allows us to easily customize it to fit our needs.

What needs improvement?

From an administration perspective, I think Oracle needs more clarity on their road map as to where they are going to improve the product. This would helps us with planning future customizations to make it fit our needs better. Right now, there's just not enough clarity to what the product will feature in the future.

What was my experience with deployment of the solution?

We've had no issues with deployment.

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PeopleSoft
June 2025
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What do I think about the stability of the solution?

Stability is about 4/5.

What do I think about the scalability of the solution?

Scalability is about 5/5.

How are customer service and support?

I rate technical support a 4/5. It needs some improvement.

What other advice do I have?

There are other modules, but HR is one of the most popular modules in PeopleSoft so it should be used heavily by federal government, state government, and all other private sector businesses.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Vice President, Senior Applications Consultant with 1,001-5,000 employees
Real User
It allows for some configurability without coding, but initial deployment is a complex process.

What is most valuable?

It’s more configurable than it used to be. This makes it easier. You have opportunities where coding is not required and I think that’s the direction they are heading in, but if you have complex needs this does create an issue.

It has definitely evolved over time. I like the direction they are going in. It’s more robust now than it used to be, although sometimes that’s a good thing and sometimes a bad thing!

What needs improvement?

It requires more technical expertise to weed through code and see what’s happening behind the scenes to actually deliver a solution that the end user is happy with. They are trying to make it more flexible. It certainly requires more technical savvy expertise than in the past.

For how long have I used the solution?

I have been working with PeopleSoft for around 15 years.

What was my experience with deployment of the solution?

First deployment always takes a little work, and we came from the legacy system to the PeopleSoft world. Within the legacy world, we had three systems that didn’t really communicate with one another. I can’t say that it’s become easier over time, from our first implementation to what I deal with now. It’s a complex process, as it just depends on how many systems you are working with and maintaining. I think the first one was certainly easier than the upgrades that we have to deal with since.

Which solution did I use previously and why did I switch?

We used legacy systems previously.

What other advice do I have?

I would definitely recommend for people to look around at other vendor software. It of course depends on the needs of that business. I think it’s a good product it has its problems because the software is made to fit across many organizations as Oracle tries to make it fit across many industries. However, I definitely enjoy working with the software as I have been working with them for so long.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
PeopleSoft
June 2025
Learn what your peers think about PeopleSoft. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,034 professionals have used our research since 2012.
PeerSpot user
Payroll Management Manager at a tech services company with 10,001+ employees
Real User
Its flexibility allows us to integrate it into our IT infrastructure, but payroll processes linked to time control could use improvement.

Valuable Features:

PeopleSoft HCM is a mature, flexible and robust product. It integrates very well with our IT infrastructure. Its user interface is very good, too.

Improvements to My Organization:

PeopleSoft is a great product that helps you improve processes in the Human Resources department. Its integrated modules are a better fit into our business processes.

Room for Improvement:

Mobility is an area that has evolved a lot in recent years at PeopleSoft, so I think it would be an area of product improvement. The performance in specific transactions for payroll processes linked to time control would also help to improve the product.

Use of Solution:

Deployment Issues:

No issues.

Stability Issues:

It's stable.

Scalability Issues:

No issues.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user276177 - PeerSpot reviewer
Lead Technical Analyst - ERP Systems at a manufacturing company with 1,001-5,000 employees
Vendor
It integrates with our existing infrastructure and we're able to customize it for our business needs.

What is most valuable?

It’s a very robust and mature product, and perhaps it’s the first HCM product that came out onto the market. It integrates very well with our existing infrastructure, and even though we try not to customize it very much, it is very customizable, which fits our business needs very well. Flexibility is very good for us.

How has it helped my organization?

This is a very customizable tool. Whenever my company has a unique need, I am able to quickly use this product to adapt to it.

What needs improvement?

I think this is coming along as we speak, but mobility isn’t the greatest. PeopleSoft on mobile devices has been a bit of an issue, but now there’s a new interface that is able to better function for that need. It’s still in initial stages, but that’s one area that I see for improvement.

For how long have I used the solution?

Over 10 years.

What was my experience with deployment of the solution?

I wasn’t the one who initially deployed it, as I’ve been here for less than 10 years. However, I deployed PeopleSoft seven years ago. Whenever we deploy anything there’s always some problems, but no big issues.

What do I think about the stability of the solution?

No, I don’t think so.

What do I think about the scalability of the solution?

No, I also don’t think so. Just last week we deployed something new and we had no issues.

How are customer service and technical support?

Customer Service:

It's great, 8/10.

Technical Support:

Good, overall. Very good.

Which solution did I use previously and why did I switch?

No, PeopleSoft was one of the first of its kind, so I’ve personally never used any other product.

What about the implementation team?

No, PeopleSoft was the first of its kind.

What other advice do I have?

You need to analyze what the current state of your company is and consider what your needs are. PeopleSoft is definitely a great product though.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user516720 - PeerSpot reviewer
it_user516720Works at a university with 1,001-5,000 employees
Vendor

Yes I agree

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Updated: June 2025
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Download our free PeopleSoft Report and get advice and tips from experienced pros sharing their opinions.