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PagerDuty Primary Use Case

Darrin Khan - PeerSpot reviewer
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees

We are a 24-hour online business. We use it for scheduling our on-call engineers and making sure that there is follow-the-sun or round-the-clock coverage for alerting and network operations.

It ingests all our alert paths, i.e., anything that generates an alert of any description, such as, Splunk, AWS, and internal applications. We feed all our events into it, then it generates alerts which need a response from an engineer with a description. Another thing is it is built-in scheduling is pretty much hands-off for our on-call engineers unless somebody goes on holidays. That is the only time that we have to jump in there and make any changes.

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LS
VP of Engineering at a comms service provider with 201-500 employees

We mostly use it for our on-call engineers, for schedules, alerting, and critical alerts. And, of course, we use it for the management of an issue, so that people acknowledge the alerts, reassign them, etc.

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Buyer's Guide
IT Alerting and Incident Management
June 2022
Find out what your peers are saying about PagerDuty, Everbridge, Atlassian and others in IT Alerting and Incident Management. Updated: June 2022.
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