PagerDuty Operations Cloud Primary Use Case

Ashish  Paikrao - PeerSpot reviewer
Cloud Infrastructure Engineer at Pathlock

Our use cases include generating alerts from our site 24/7. We are managing the cloud infrastructure there.  

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SR
Principal Architect at a energy/utilities company with 10,001+ employees

It's mainly for IT call scheduling, emergency contacts, events, and those kinds of things. It's integrated with AWS, MS Teams, Remedy, and other solutions.

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Syed Mohammad Arshad - PeerSpot reviewer
Vice President - Operations and Client Services at a financial services firm with 11-50 employees

We have a support team consisting of roughly 20 support agents, and we used PagerDuty to raise alerts to people on the roster. It was integrated with our help desk ticketing system and AppDynamics, which we use for application monitoring. 

There were rules in place for when AppDynamics generated an alert. For example, if a transaction is slow or something is about to go down, PagerDuty would notify the IT team members to look at the issue. 

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Buyer's Guide
PagerDuty Operations Cloud
March 2024
Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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Michael Blonsky - PeerSpot reviewer
Devops manager at a pharma/biotech company with 1,001-5,000 employees

We use PagerDuty for alerting and escalations. We have it integrated with our monitoring tools.

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Ayodeji Bayo-Makinde - PeerSpot reviewer
Technical Support Engineer at Tek Experts

We primarily use this solution to track alerts from our cloud environment and monitor and respond to alerts on our cloud platform.

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DK
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees

We are a 24-hour online business. We use it for scheduling our on-call engineers and making sure that there is follow-the-sun or round-the-clock coverage for alerting and network operations.

It ingests all our alert paths, i.e., anything that generates an alert of any description, such as, Splunk, AWS, and internal applications. We feed all our events into it, then it generates alerts which need a response from an engineer with a description. Another thing is it is built-in scheduling is pretty much hands-off for our on-call engineers unless somebody goes on holidays. That is the only time that we have to jump in there and make any changes.

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GK
Tier 4 Support Team Leader at a comms service provider with 10,001+ employees

The most common use case is the result of alerts coming from a monitoring system, like New Relic or Nagios, alerts that we define as critical. They are alerts where we need someone to get on a bridge or to start working on them during the night. Once such an alert is firing, it fires a PagerDuty alert and it triggers the current on-call who is scheduled in PagerDuty's schedule.

The on-call person acknowledges the alert and looks into it to understand what is going on and to update, via PagerDuty, what the status is. The update will be sent to all the groups that are part of the PagerDuty schedule until the issue is resolved.

We mostly integrate it with other monitoring tools like New Relic or Nagios, or we are using their email integration for on-call processes to page people in groups. We also use it for Sev 1 issues that are coming from alerts from New Relic or from Nagios or other monitoring systems.

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SaurabhSingh2 - PeerSpot reviewer
Product Engineering Director at Ace Pointer

The primary use case of the solution is to alert the on-call person when there are any critical errors or when the servers are down. It is also used for the on-call scheduling of personnel.

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DM
Director at a computer software company with 1,001-5,000 employees

The two major use cases were alerts for events and scheduling of engineers to get pages based on incidents.

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HS
Lead Architect, DevOps at a pharma/biotech company with 10,001+ employees

I use the solution as for log aggregation, scheduling, and filtering out false positives. 

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Danilo Guilherme Oliveira - PeerSpot reviewer
Sr. DevOps Engineer at BairesDev

I use PagerDuty for incidents, event orchestration, alerts, and creating services.

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Don Meyers - PeerSpot reviewer
Data and integrations director at KnowBe4

We use PagerDuty for incident managment. We're looking at integrating PagerDuty with Rundeck in the future.

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Moses Arigbede - PeerSpot reviewer
Head of DevOps at Partsimony

I tie alerts from our GCP tenants to PagerDuty.

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Pramodh M - PeerSpot reviewer
DevSecOps Consultant at a tech services company with 11-50 employees

I interact with customers and then see the use cases and how they would use the PagerDuty tool and the integrations that come with it. I basically see how the customers will use the product. I then have conversations with the higher members or the stakeholders in the company on what ROIs they would get from this tool and the measurements of metrics, etc.

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EM
Manager, Service Delivery at Coherent Capital Advisors

The solution is used to alert the on-call users if we have priority-one or business-critical issues.

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LS
VP of Engineering at a comms service provider with 201-500 employees

We mostly use it for our on-call engineers, for schedules, alerting, and critical alerts. And, of course, we use it for the management of an issue, so that people acknowledge the alerts, reassign them, etc.

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NA
Cloud Engineer at a educational organization with 501-1,000 employees

We use the product for intrusion management.

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MM
Owner at IT Verke limited

Our primary use case of this solution is for alarming and to mitigate threats in our organization.

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SK
Senior System Engineer at a tech services company with 10,001+ employees

We use this solution to alert us to system errors.

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Buyer's Guide
PagerDuty Operations Cloud
March 2024
Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.