Microsoft Intune Reviews

We use Microsoft Intune to deploy devices with Autopilot, manage apps, autopatch, device and application management, and enroll security policies.

The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature.

The user experience with Microsoft Intune is not so good. Sometimes, you see an error saying policies or configurations are not applied, but you don't get enough insights to know why.

The solution's app deployment needs to be improved. It now has advanced app management as a feature, and you have an app marketplace.

I have been using Microsoft Intune for two years.

Microsoft Intune is a stable solution.

Microsoft Intune is a scalable solution.

My experience with the solution's technical support has been mostly bad. We have a high skill set, and we test most things. When we call support, we normally need second-level or third-level support, and the first level is not very useful.

I rate the solution’s technical support a five or six out of ten.

Neutral

I have also worked with other tools like MobileIron. Compared to its competitors, Microsoft Intune is fully integrated with Microsoft.

Although the onboarding for hybrid devices can sometimes be a bit complex, most setup tasks are very easy.

Microsoft Intune is not cost-effective as a standalone product. It provides good value in an integrated Microsoft solution.

We implemented the solution because we wanted to have a zero-touch deployment. Microsoft Intune brings all our endpoint and security management tools in one place. Microsoft Intune is the base for everything because we use Zero Trust. You don't have Zero Trust if you cannot manage the device.

The solution's app discovery and app automatic updating features are very important. The App Catalog is not currently implemented, but I hope it will be on the roadmap. The solution's advanced endpoint analytics help a lot to proactively detect and remediate anomalies in endpoints. When you have issues with boot time or login time, you can see what the processes are.

I would recommend the solution to other users. In my opinion, Microsoft Intune has a good feature set and good value, but the price for the stand-alone solution is very high. I recommend including it in other license bundles, not as a stand-alone product.

We had Copilot for a testing period, and we used it to better understand or gain insights into problems and to get recommendations. We use Copilot very intensively, and it has been of help to us. However, we don't use Copilot for security in Microsoft Intune because the costs are too high.

I am satisfied with Microsoft Intune's ability to secure hybrid work and protect data on the company (BYOD) bring-your-own devices. The endpoint privilege management feature in Microsoft Intune has some limitations, but in general, it provides better security. Microsoft Intune has impacted our organization's attack surface. There is no need to have local admins.

Microsoft Intune affects our organization's productivity. It is not difficult to maintain the solution. I work with the cloud version of Microsoft Intune.

Overall, I rate the solution a nine out of ten.

We use Microsoft Intune to manage our computers and users and enforce organizational policies on the computers. We wanted to remove our in-house service and move device management from on-premise to the tool. This helped us manage devices for staff who don't come to the office across locations. Before, when we had policy changes, they weren't always applied or enforced for remote staff in time. We needed a better solution, and Microsoft Intune worked well for our needs.

What I like most about the tool is that it's now very easy to set up a device for someone to use. It also helps us tremendously in managing security.

Before, we used on-premise management with a domain controller. It was difficult to manage security comprehensively. For example, it was hard to know which computers were updated. We weren't able to do that easily with our previous solution.

Having all our endpoint and security management tools in one place with the product has made things very easy and efficient for us. Before, it was sometimes difficult to know what problems a device had. But now, we can see any issues or vulnerabilities on a device. We can also easily apply any needed updates.

I find the tool's user experience very good for the admin side. It's easy to use—you only need a browser and can work from anywhere. This makes it very convenient for us admins to provide support from any location.

It's now much easier for end users to provision a device. Wherever the person is, we can get them to sign in to their account for the first time. This is a big improvement because previously, the person would have had to be physically in the office to use the organization's domain for the first time. Now, it's become much simpler for them to get set up.

The main benefit of using Microsoft Intune is that we can now provide support from anywhere. One major problem we had before was when we needed to give someone an admin password. Now, we can give the password to the person and then change it immediately. This has been very helpful, especially since we have many people working remotely. 

We have situations where people have to use their devices to access organizational resources. One of our issues was when someone had to use a personal device to access organizational resources. How are we sure that the right person is using it? How can we control the resource? Now, if you want to use your device, we don't have any issues. We enroll it, and if we need to wipe our resources, we can do it. So it helps us in that area.

The solution's impact on productivity has been tremendous because now we can manage everything. Before, with the old solution, sometimes our server would give us problems. Now, Microsoft handles all that, so we don't have to spend time fixing server issues. This allows us to focus on specific issues for individual users.

Maintaining servers, backups, and related costs was a huge cost for a small organization. Now, with Microsoft Intune, you scale as needed. We don't need to spend too much on servers and their associated costs, which has been very good for us.

Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises.

I have been using the product for five to seven years. 

I rate the solution's stability an eight out of ten. 

The solution is used in two regions. In Ghana, we have about 100 users; in the second location, we have another 70. It is scalable. 

The solution's support is not straightforward. They do not provide the solutions that we expect them to provide. 

Neutral

Before using Microsoft Intune, we used Google for Business. We switched because Microsoft provided us with almost everything in one place, making it easier to manage everything centrally. Using Microsoft alone was more efficient than bringing in Microsoft at some points while using Google.

The tool's deployment is straightforward. We conducted a two-month pilot and then completed the device migration in two weeks with the help of three resources. 

One person came with the license, and two resources were in-house. 

The solution helps to save costs by 20 percent. Implementing Microsoft Intune has made us use less IT software for security. Before, we had to rely on expensive third-party security solutions that didn't consider our size. With the product, we can manage everything at a fraction of the cost, focusing on user licenses. We've seen a return on investment with it, especially during the COVID period, as we could get everything done without issues. Overall, Intune has saved us about 50% in time and resources.

The solution is cost-efficient. 

We're not using Microsoft Intune Suite's enterprise application management feature. We're using the business line version, which doesn't have all the features of the enterprise version. However, it provides us with updates on vulnerabilities and recommendations on the security side. 

For anyone considering the product, I would tell them to consider it if they want to have peace of mind and be able to give their best. Microsoft Copilot is on our roadmap for next year. 

Microsoft 365 and Microsoft security must be integrated for cloud and co-managed devices. This integration makes it easy to apply solutions from one point and have them work across the system. If we were using different systems, we would need to grant permission for them to communicate, which could cause issues. It helps to spend less time getting the work done. As for maintenance, I haven't noticed anything required on my part.

I would recommend Intune, especially if you're not a large enterprise that can afford various tools from various vendors. Microsoft products make it very easy to run your business and have control and visibility. Sometimes, you don't know what's happening in your environment, and Microsoft Intune helps you understand what is happening. Overall, I would rate it a seven out of ten.

We use the solution for endpoint management for about 15,000 devices. It helps us ensure compliance and security for our devices according to standards. We also use it for application management, security and compliance, and centralized management from a single point. So, it covers endpoint management, app management, and compliance management and provides centralized control.

We were trying to solve many issues, mainly the lack of centralized management. Before Microsoft Intune, we had to manually support devices one by one, installing applications and configuring policies individually. When we implemented the tool, it became much easier to manage our devices. We enroll them in Microsoft Intune and can manage all devices with a few clicks. For application management, it's the same process. If we want to deploy applications to hundreds or thousands of devices, we can do it easily with just a few clicks. This also applies to policies. 

I have been using Microsoft Intune and another solution for endpoint management. What I like the most about IT is that it's a cloud-based solution. We don't need any on-premises infrastructure to manage it. It's easy to access the portal from anywhere securely. This setup reduces our workload because Microsoft handles everything related to the infrastructure, including notifications about any downtime. This way, we can inform our customers in advance.

We are currently using different solutions, but all from Microsoft. We use Microsoft Defender for Endpoint Security. it also includes Microsoft Defender. In the future, we might use these tools for security purposes.

The solution's user experience is very good. Compared with on-premises solutions, it deploys applications and policies faster, resolving user queries in less time. Configuring anything is easier; users only need to follow a few basic steps, such as installing the company portal app and logging in with their ID and password, to integrate their device. Unlike on-premises solutions, which can be confusing, the solution allows us to manage various devices, including Linux, mobile devices, and Windows. 

It functions similarly to on-premises but offers additional features. For example, we can maintain applications downloaded from the Microsoft Store and onboard them as a solution for user-based deployment. This reduces the need to create manual packages, as most applications are available on the Microsoft resource.

The solution needs to improve reporting. Sometimes, it shows double or triple entries of the same thing, which affects the count's accuracy. Also, some applications onboarded in Microsoft Intune do not get updated. When we look for solutions online, there is often no clear answer.

Microsoft Intune has no automatic cleanup option for devices that haven't been used for over 90 days. It would be beneficial for Microsoft to add such a feature.

I have been using the product for two years and six months. 

The solution is stable, but there was one incident where we faced an issue with a security patch. We didn't receive any notification about this problem, which caused significant issues in our infrastructure. Regarding SLA, we now receive multiple notifications from Microsoft about planned downtimes. 

The tool is used by users in our environment across various locations, including RU, APAC, China, India, Pakistan, and Germany. It is scalable. 

Microsoft support takes time to respond. 

Neutral

The installation and implementation were very easy compared to on-premises solutions. We just needed one Azure account to create a tenant and log in to endpoint management. The setup required only a full subscription. On-premises setups, by contrast, need multiple servers, VPNs, and IP configurations, which is much more complicated. Configuring the tool took around 10-20 minutes, and only one person was needed.

The solution has reduced manual labor by approximately 15%. Many business applications, such as Google Chrome and VLC Media Player, are available in the Microsoft Store. We still need to manually create packages for a few custom applications used by our organization that aren't available in the Microsoft Store. However, we can onboard the majority of applications without creating manual packages. Being a cloud-based solution, it eliminates the need for multiple on-premises servers and the associated infrastructure. We only need a cloud subscription to manage everything. We can save around 40 percent on costs with Microsoft Intune. It has also helped us save money, time, and resources by 50-60 percent. 

We use the workbook to describe data on device compliance. It helps us generate reports and analytics about how many devices are compliant and how many are below the patch compliance deadline for updates. We do use some of the reporting features. For endpoint security, we can check how many devices have been affected by malware and how many have an updated Defender platform.

Microsoft Intune is a cloud solution, so there's no need to maintain servers, patch networks, or configure network info. It provides EDR capabilities. The solution also allows for mobility management, meaning we can manage mobile devices. Additionally, it can manage Chrome OS and Linux devices, though we aren't currently using that feature. The tool offers a centralized solution for deploying policies, compliance policies, application management, and patching servers and workstations.

The product has reduced our costs and centralized management. We can manage all our devices from a single console, which is very effective for reporting.

It simplifies deploying applications. We can push policies to ensure only certain users can access specific applications. Additionally, Intune allows us to create user and device groups.

Currently, we manage privileges through Azure AD. We have groups set up with specific group policies and restrictions. For example, we've assigned certain licenses, such as E5 and Office 365 Copilot licenses, to users through these groups, granting them the necessary privileges to access these features.

The solution supports logging, which helps us easily trace and identify issues. It also provides many reports on device compliance and configuration. This capability helps us reduce the time required to reach out to Azure. 

It centralizes the management of users, groups, and applications. In an on-premises setup, we would need multiple teams, such as an AD and application packaging team. With Microsoft Intune, we don't need to create packages for many applications, as they are already available in the line of business.

I would recommend it to other users because it's a cloud solution that centralizes the management of endpoint devices, security, and Azure products. However, I would mention that reporting is an area where the tool could improve, as it's crucial for some organizations. If reporting is a critical need, Microsoft Intune might not fully meet those requirements.

I rate it an eight out of ten. 

We use Intune as the MDM platform, and we used to deploy some products connected to Intune. 

Intune has improved productivity somewhat by connecting the AD with Microsoft Defender and the MDM because we can identify the Internet server. That's the main application or port over which we can manage our infrastructure. It streamlines device management. 

I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it. 

You can connect Defender for Endpoint to Intune and assign the client to start porting detections and alerts, creating a little security operations center. The integration is easy but tricky for someone who doesn't know how to use it. Once you learn to use it, it's a powerful tool that can condense most of your administrative tasks into one place

Integration with Microsoft 365 and security is critical if you have a Microsoft infrastructure. You want all the tools to be connected and exchanging data so that when you make a change or deploy something, you can make an informed decision and log the errors. You can avoid having different types of configurations and strengthen your policies. 

We've been using what they call conditional access in which we set up policies and apply them based on certain conditions and attributes. For example, you can apply some policies to company-owned devices and a different set of policies to devices for personal use. 

Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days. 

I have two years of experience with Intune

I rate Microsoft support nine out of 10. When we raise a ticket, they respond with a solution or guidance on how to fix the problem within 24 hours. 

Positive

We used VMware Workspace ONE and one other MDM. Based on my experience, I think Intune is the most robust because of how easily it can integrate with the other Microsoft tools. You won't need to deal with the process of connecting the Active Directory to Intune. Once you have your account with a subscription and a license, it will connect automatically, and you won't have a big problem with it. 

Microsoft offers a license that lets you access all the tools. Purchasing that license will probably be the most cost-effective if you plan to implement a Microsoft-oriented infrastructure. It's cheaper than purchasing all the products separately. 

I rate Microsoft Intune eight out of 10. 

We use Microsoft Intune for managing mobile devices. We considered purchasing another solution but ultimately decided to leverage the tools already available within our Microsoft product portfolio.

Microsoft Intune helps us achieve better predictability and a more secure mobile device environment.

Intune consolidates all our endpoint management tools into a single platform. This simplifies our software footprint. We began with mobile devices and are now expanding to personal computers and beyond. While the process may seem ongoing, it reflects the continuous growth of our endpoint management needs.

Intune is user-friendly. Supporting users doesn't require a huge effort. We've even created a self-service portal and instructions to help them install and manage their devices independently. We centrally manage policies and other configurations. This approach eliminates the need for users to bring their devices to service for initial setup, even for mobile devices. It's all about centralized management. When we provide company devices, everything is managed in one place with consistent policies. Software updates are also streamlined. Compared to older Microsoft tools, Intune offers a significant improvement. Updating software and maintaining the system is much easier with Intune.

Our overall security posture is good. We have implemented all of Microsoft's recommended security baselines. As a result, we use Microsoft Defender for Endpoint to protect both our desktops and mobile devices.

Overall, Microsoft Intune has positively impacted productivity within our organization. Several routine tasks that previously required manual intervention are now automated. This includes administrative functions, monitoring processes for functionality, and even interacting with processes that previously demanded significant manual effort.

By integrating Azure Active Directory Conditional Access with Microsoft Intune, we achieved full visibility of our devices, even when disconnected from the company network. This enhanced security posture is particularly beneficial for our remote workforce.

We can securely manage both company-owned devices and personal devices enrolled in our BYOD program. Intune allows us to create different profiles with varying security settings. This enables us to enforce strong security policies while maintaining flexibility. In case of a compromised device, Intune allows us to remotely wipe it, ensuring our data remains secure.

Intune does not provide real-time visibility. Since it's an online tool, it can take a few hours for the records to update.

I have been using Microsoft Intune for two years.

Microsoft Intune is stable.

Intune reduces the number of people needed for routine tasks, freeing them up for higher-value projects. This reallocation of resources delivers a clear return on investment.

Our enterprise agreement includes Microsoft Intune at no additional cost. To add advanced endpoint protection, we need a separate, but relatively inexpensive plan. This makes it a much more cost-effective solution compared to buying these capabilities as separate products.

We considered other mobile device management solutions, such as Davenport and a VMware product, but ultimately chose to stay with Intune due to its rapid development pace.

I would rate Microsoft Intune 8 out of 10. Microsoft Intune excels in environments with standardized devices, but organizations with a mix of models and devices may require significant manual configuration to ensure functionality.

In the past, I wouldn't have recommended Intune. However, with its integration into the Microsoft product line, it has become a valuable tool for any organization's IT portfolio.

We use Microsoft Intune to secure and control our notebooks and mobile devices.

Intune is deployed as SaaS.

Microsoft Intune has been instrumental in helping facilitate remote work.

Microsoft Intune brings our endpoint and security management tools into one place.

Microsoft Intune provides full visibility and IT control across our device platforms.

The Microsoft Intune user experience is seamless. The users are not affected by the control we have over the devices.

Enforcing privilege access using the privilege management feature allows us to quickly address the user's service requests.

Microsoft Intune has helped reduce the risk of security breaches. This control over our devices reduces the attack surface and makes them more secure.

Microsoft Intune has helped consolidate our vendors making it easier to administer control.

Intune suite's ability to integrate with Microsoft 365 and Microsoft Security for all managed devices is important and makes managing them easier.  

The policies restricting non-corporate devices on our network and the installation of unauthorized apps are the most effective for managing and securing devices.

The ability to block and erase remote devices is valuable to us, especially when those devices are lost.

I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices.

I have been using Microsoft Intune for almost two years.

Microsoft Intune is stable. I have not encountered any issues.

Microsoft Intune is scalable. We are planning to increase the size of our company within the next 12 months.

I have contacted Microsoft support once because we primarily use one of their local partners for support.

Positive

One infrastructure analyst completed the deployment.

We used a Microsoft partner to help with the initial deployment.

On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five.

We evaluated a solution from Blackberry but did not like it because it was not as intuitive and the configuration was antiquated. Microsoft Intune was also less expensive.

I would rate Microsoft Intune nine out of ten.

We have only 100 users. It is easy for us to administrate this number of devices.

A junior-level infrastructure analyst manages the solution.

Before implementing Microsoft Intune make sure to have a good plan and become familiar with all the solution's features.

The main use cases that I had or have with Microsoft Intune include laptop deployments coupled with Autopilot and day-to-day management of laptops, including patching.

We were able to deploy about 65 computers in under two weeks to a completely remote user base without touching any of the machines. This year was a pure cloud environment. We got rid of their Active Directory joins, and they are running purely in a cloud environment.

The features that I find the best with Microsoft Intune are its ability to completely replace all the on-premise tools for group policy and similar functions. It now gives the ability to almost fully and completely manage a machine. 

When I first started, the user experience was okay, but it has improved significantly over the last few years.

Autopilot still leaves room for improvement regarding monitoring deployments and troubleshooting deployments.

I have dealt with Microsoft Intune for approximately four and a half to five years.

I would rate Microsoft support as six out of ten. This is a challenging area because every time we call, we get bounced to a new team. This is an area they could improve. Each time you call in, they tell you that it is not their team's responsibility. You get partway through the solution, and then they say that at this point it becomes another team's responsibility, so you have to start over with them. There is no cohesive end-to-end support, which is very frustrating and time-consuming.

Neutral

Before using Microsoft Intune, we were using a fully manual process, and we transitioned from fully manual to fully automated.

It is straightforward in terms of the UI, but it can be complex to set up because you are working blind with everything on the machine.

Microsoft Intune is not cheap. Microsoft has consistently separated features and charges additional fees, which makes it a much steeper climb from a budgeting aspect because you need to buy something new frequently.

We did not consider other options. Microsoft Intune was our preferred and first choice, and we were going to look at anything else only if it failed, which it did not.

We are not using Copilot in Microsoft Intune yet. We are just starting to use the advanced endpoint analytics in the Microsoft Intune suite. Initially, we could not use them because we did not have licenses for them, so we are just transitioning over to them. The advanced endpoint analytics are helping us with detecting and remediating anomalies and endpoints. We have used these capabilities to find old certificates and unexpected web browser extensions, but since we are just getting started, I am not sure of its full capabilities.

I would wholeheartedly recommend Microsoft Intune to others but advise being prepared for an ever-growing cost.

I would rate Microsoft Intune an eight out of ten.

We typically use Intune when we have workstations that we want to manage, but we do not want to connect to our legacy Active Directory. We use a combination of Intune and Azure Active Directory.

Intune is able to put together compliance and safety checks for our endpoint devices, but it is one of the protection or security solutions. We need to use other solutions as well to completely manage the security, such as Microsoft Defender or a third-party endpoint antivirus solution. Intune definitely helps with protection, but you need to make sure that you have your endpoint security software installed. Intune provides good visibility into which devices comply with your company standards and which ones do not.

Intune more or less provides full endpoint visibility and IT control across device platforms. It simplifies my work because it is easy to view which devices are compliant and which ones are not. All you have to do is establish or configure your company's device policies, and then from there, you make sure that you assign those policies to users. Intune is able to gather information about who is compliant and who is not. It saves time on security management and administration. The administrator does not have to go through all of the company devices deployed throughout the organization. It definitely saves time.

Users have a better experience because they do not have to do anything on their end. Everything is pretty much handled at the back. When they sign in to their computers, Intune kicks in, and they do not have to do anything for software deployment. It just takes a few minutes for the software on their devices to download. All the software is deployed by Intune based on their profile. It takes a few minutes. The users are happy with it because they are able to proceed to work without having to call the IT help desk to get assistance. For security and management, such as updating machines, they have control over when they can do the restart. They appreciate that their machine is being updated and looked after by the IT group. They see that policies are made personal, and they are able to seamlessly download the updates on computers.

Users' access to the company data through personal devices became more secure. It helps to segregate data from their personal devices or applications.

Intune has improved productivity. It has probably reduced the risk of security breaches by 20%. It cannot completely mitigate possible breaches in the company, but it improves the security posture for the devices being used by the users. A significant percentage of breaches rely on the users and user behavior. 

It helps us save costs, but I do not have any data. Security breaches cost a lot, and if it is able to mitigate a security breach, we have saved the cost of that breach.

The policy and compliance monitoring of devices and the software deployment are most valuable.

We have a bird's eye view of what is happening on the endpoint.

They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part.

I have been using Intune since 2019.

I have not worked with any other solution recently. 

It is easy.

We have seen an ROI.

It is reasonable for the features it has.

If you are just running Windows, it is very good. It is tightly integrated with Windows. Microsoft gives Windows users quite an experience. If you decide to deploy it for Windows, it allows you to take away the old Active Directory, and just rely on Azure AD. All of the policies and other configurable items are in there to manage security on your local machines. Of course, there are some caveats between the two, but security-wise and endpoint management-wise, it takes care of Windows from authentication and onboarding to software deployment and updates. I have very good experience using Intune with my Windows machines, but for other OS, it still needs to be improved.

I would rate Intune an eight out of ten. It lacks features for managing operating systems other than Windows.