it_user1145037 - PeerSpot reviewer
Security Solutions Architect at a transportation company with 1,001-5,000 employees
Real User
Straightforward to set up and has good UEM capabilities, but it needs container support and a more responsive user interface
Pros and Cons
  • "The most valuable feature is the UEM capabilities."
  • "There is no catalog for mobile access management (MAM) security."

What is our primary use case?

We are using this product for enterprise development within our organization.

The primary use is for building Unified Endpoint Management (UEM) capabilities.

What is most valuable?

The most valuable feature is the UEM capabilities.

What needs improvement?

The user interface should be improved because it is a little bit slow.

It does not have support for containerization.

There is no catalog for mobile access management (MAM) security.

For how long have I used the solution?

I have been working with Microsoft Intune for more than six or seven years.

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Microsoft Intune
April 2024
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What do I think about the scalability of the solution?

Because we are doing a PoC, there have been no issues with scalability as of now.

We started with a user base of 5,000 and are aiming to have 30,000.

Because we are still in the PoC, we are only testing it with a few users.

How are customer service and support?

We have not been in touch with Microsoft technical support.

How was the initial setup?

The configuration is straightforward and there is nothing complex about it.

What other advice do I have?

Intune is a good product for UEM, which is helpful for Windows 10 management. However, for MAM, there is lots of improvement needed. For example, the application catalog should be there.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Infrastructure Architect at a tech services company with 5,001-10,000 employees
Real User
Business Desktop Workspace in a serverless environment
Pros and Cons
  • "The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity."
  • "Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."

What is our primary use case?

Serverless Win10 with App deployment, Azure Active Directory and remote support. Can now co-manage devices with both Intune and Configuration Manager!

What is most valuable?

The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity.

And NOW (last quarter 2017), the ability to co-manage computers with BOTH InTune and System Centre Configuration Manager allows complex application delivery and ConfigMgr reporting etc to add more value.

How has it helped my organization?

For our customer, it meant no on-premise systems configuration infrastructure or identity management services were required.

What needs improvement?

Logs and similar deployment/remediation detail for application delivery to Windows 10 computers should to be improved

Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options.

What do I think about the stability of the solution?

Unsure. Some application deployments to Windows 10 computers would not start for a long period, with no recourse but to wait and see.

What do I think about the scalability of the solution?

Not relevant in our situation.

How are customer service and technical support?

It wasn’t necessary to escalate an any point.

Which solution did I use previously and why did I switch?

We didn’t have a previous tool. The solution was required to extract a company from another as part of a demerger. The new entity was our customer.

How was the initial setup?

Application delivery to Windows 10 was straightforward for someone with prior System Centre Configuration Manager and application deployment skill sets.

What about the implementation team?

We are the vendor. Intune expertise was low at the start of the engagement, but we now have a fully developed Modern Management (Intune) practice.

What was our ROI?

Not calculated

What's my experience with pricing, setup cost, and licensing?

Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune.

Which other solutions did I evaluate?

We didn’t examine other tools.

What other advice do I have?

Allow sufficient time to pilot and test.

With the ability to now co-manage computers with BOTH InTune and System Centre Configuration Manager, you can pilot-test Intune without compromising on your proven systems management using ConfigMgr.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Manager - Technical Support at a computer software company with 1,001-5,000 employees
Real User
Best support, built for enterprises, and helpful for controlling the mobile devices connected to the corporate network
Pros and Cons
  • "It provides control over all mobile devices that are being connected to the corporate network."
  • "Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."

What is our primary use case?

We use it for mobile device management. 

Intune is on a public cloud because it works on Office 365.

What is most valuable?

It provides control over all mobile devices that are being connected to the corporate network.

What needs improvement?

Data leak prevention can be integrated into it. Currently, it does not have data leak prevention.

For how long have I used the solution?

We have been dealing with Microsoft for the past three decades, and we have been using Intune from the time it came to the market.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is absolutely scalable. It is for enterprises.

How are customer service and support?

It is world-class. It is the best.

How was the initial setup?

Its setup is easy. It is a Microsoft solution, and everything is easy with Microsoft.

What's my experience with pricing, setup cost, and licensing?

Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs.

What other advice do I have?

It is a wonderful product. I would advise others to go for it. It is definitely helpful for an enterprise. It has been improving constantly. When they introduced it, it was only for Microsoft, and now, even Apple has been included. They're doing well.

I would rate it a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Systems Consultant at a tech services company with 51-200 employees
Consultant
We can better avoid information leaks
Pros and Cons
  • "Conditional access helps me control uncontrolled access."
  • "It needs incorporation of Knox, ZeroTouch, etc."

What is our primary use case?

We use it for the inventory of phones and deployment of Office 365. It is used for conditional access.

How has it helped my organization?

We can better avoid information leaks.

What is most valuable?

Conditional access: This feature helps me control uncontrolled access.

What needs improvement?

It needs incorporation of Knox, ZeroTouch, etc.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Team Lead Information Security Control at a financial services firm with 5,001-10,000 employees
Real User
Top 20
Cloud-based mobile data protection that is stable and scalable
Pros and Cons
  • "We have not experienced any bugs or glitches with this solution."
  • "There are items that require improvements. One is the controls from iOS."

What is our primary use case?

We are using Microsoft Intune to control, manage, and to protect the data on mobile devices.

What is most valuable?

The most valuable feature is the scalability.

What needs improvement?

There are differences in protecting the data on a mobile device and on iOS. When you protect the data on iOS, you protect the entire device.

From an Android, you can select certain applications to protect. What this means is that the employee who uses Android devices are protected only from emails, and the personal data on the device is not protected. When the employee uses the iOS they control all of the devices, which is not convenient.

There are items that require improvements. One is the controls from iOS.

For how long have I used the solution?

I have been working with Microsoft Intune for approximately four years.

What do I think about the stability of the solution?

We have not experienced any bugs or glitches with this solution.

What do I think about the scalability of the solution?

We have not had any issues with the scalability. We have more than 1,000 users.

How are customer service and technical support?

We have contacted technical support several times.

Technical support is sometimes okay.

How was the initial setup?

The initial setup is a bit difficult.

It took almost a month to deploy. There were several requirements to set up the conditions.

What other advice do I have?

I would recommend Microsoft Intune.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user824028 - PeerSpot reviewer
Mobile Devices Administrator at NBB
User
It needs certificate provisioning for S/MIME purposes, though it has remote management of non-domain joined devices.
Pros and Cons
  • "It has improve our organization through the remote management of non-domain joined devices."
  • "It needs certificate provisioning for S/MIME purposes."

What is our primary use case?

We use it for the following:

  • MDM
  • EMM
  • Cloud app protection. 

How has it helped my organization?

It has improve our organization through the remote management of non-domain joined devices.

What needs improvement?

It needs certificate provisioning for S/MIME purposes.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Architect at a tech services company with 11-50 employees
Real User
Easy to install with good technical support but needs better synchronization
Pros and Cons
  • "The stability is good."
  • "The synchronization could be improved."

What is our primary use case?

The solution is primarily used for people who want to manage their mobile devices.

How has it helped my organization?

It's difficult to describe how we've been able to improve our organization specifically with this solution.

What is most valuable?

The most valuable aspect of the product is that we are able to send application deployments and certifications for conditional access.

The solution is very easy to install.

The stability is good.

You can scale the solution if you need to.

Technical support is helpful. 

What needs improvement?

The MacBook management could be better. 

They should have better integration with, for example, Apple.

The synchronization could be improved.

They need to work on providing better troubleshooting techniques. 

For how long have I used the solution?

I've been using the solution for two years. 

What do I think about the stability of the solution?

It's a very stable solution. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

We have found the solution to be scalable. 

We have about 20 clients using the product. Typically, the users would be managers or assistant administrators. 

How are customer service and support?

We've used technical support in the past. They are very fast and they know what they are talking about. We're happy with the level of support we get.

How was the initial setup?

The implementation process is simple. It's very straightforward. 

I'd rate the overall initial setup process at a four out of five. 

Deployment times vary. It depends on the product. Our clients, for example, we're deploying it to all of their mobile devices. We use architects and engineers for the deployment process. How many we need depends on the project. We typically need, let's say, one architect and then, depending on the size of the project, one or more engineers.

What about the implementation team?

We can integrate the product for our clients if they need us to.

What was our ROI?

I can't speak to seeing any specific ROI.

What's my experience with pricing, setup cost, and licensing?

Customers do have to pay a licensing fee. Our clients pay a monthly subscription cost.

I cannot speak to the exact price as the licensing is complex. 

It's decent, however. I would rate it at a four out of five.

Which other solutions did I evaluate?

We did look at other solutions. The one we did look at closely was more for larger organizations in the manufacturing industry, which wouldn't have fit with our needs. 

What other advice do I have?

We are Microsoft partners.

We are integrating the solution for our clients. 

I'd recommend the solution to others. With Intune, many companies may already have the product if they are also already using Microsoft.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Partner at a tech services company with 11-50 employees
Real User
Simple to understand for new users, easy to operate, and reliable
Pros and Cons
  • "The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package."
  • "In an upcoming release, I would like to see some kind of analytics report."

What is our primary use case?

The solution is used for managing all devices centrally and overall reducing administrative operations.

What is most valuable?

The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package.

What needs improvement?

In an upcoming release, I would like to see some kind of analytics report.

For how long have I used the solution?

I have been using the solution for approximately six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

What was our ROI?

This solution can help you reduce operational tasks which will save you money.

What other advice do I have?

I recommend this solution to others. We have a lot of customers that enjoy the solution.

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.