Microsoft Intune Reviews

One plan that we are currently testing for the near future is related to our BYOD fleet. Instead of opting for MDM, we have decided to use Microsoft Intune to manage access to our company through BYOD. Moreover, we plan to use Microsoft Intune to perform autopilot PC deployments in the near future.

We had two distinct issues we needed to resolve with Microsoft Intune for two different use cases. Firstly, for the BYOD scenario, we needed Intune to ensure a sufficient level of security while enabling users to bring their personal mobile devices. Secondly, we aimed to automate PC deployment, even when users are not connected to the network, due to the COVID pandemic and the increase in remote work. Currently, to reimage a machine, users must be on the network. Our goal is to enable them to reimage their machines from home, using autopilot.

We found that Microsoft Intune met our expectations for the BYOD section, and we are optimistic about its potential for PC deployment through autopilot. The main advantage is that Intune performs its intended functions effectively.

As a Microsoft 365 user, we found Microsoft Intune to be a practical choice since it was already included in the bundle. The solution was effective, so we didn't need to look for other options or invest in additional tools. Intune performed the necessary tasks efficiently, making our decision straightforward.

The UI is not user-friendly and has room for improvement.

I have been using the solution for four years.

We have not had a single outage in the last four years. Microsoft Intune is extremely stable.

Microsoft Intune is auto-scalable in the cloud.

The initial setup was straightforward. The deployment required two people from the third party and two of our architects, one for security and one for the network.

We used a third party and our architect for implementation.

We have seen a return on investment because we were able to quickly deploy and start using Intune.

Intune is included in the Microsoft 365 licensing package that we have.

We assessed VMware and found its MDM to be promising. However, since we were already utilizing other Microsoft solutions, and Intune was capable of meeting our requirements, we did not require further evaluation of additional solutions.

I give the solution an eight out of ten.

We have around 10,000 people in over 20 different countries whose devices are managed by Microsoft Intune.

There is no maintenance required for the solution.

I highly recommend Microsoft Intune to others.

Essentially, we use it to manage devices. We are looking at potentially moving away from VMware and bringing mobile devices and tablets into Intune along with desktops and laptops, which we currently manage, so that it serves as an all-in-one active asset list where we can look at the health of the entire technical estate. We can manage against threats. We can roll out apps, policies, et cetera. We can also manage logins, reset logins, et cetera, and it's an all-in-one, 24/7 solution.

Microsoft Intune has absolutely improved the way our organization functions. We're currently going through the AAD migration, so we are transitioning away from the old on-premise domain to Azure. The ability to take devices that were locally managed via AD but weren't managed via Intune is brilliant. We can see who last logged in, who it's managed by, which OS is there when it was last updated, etc. It gives us a micro overview of what's happening there.

Generally, we find it quite useful. We don't use it to the full extent. We've only got a P1 license, but generally, the application health and the ability to create and manage policies are valuable. We can split them very quickly into groups, multiple policies, etc. So, it's those core basics that we use, but they work very well.

It's very informative when there is an error. It allows us to backtrace where the error is and resolve that ourselves. It's a bit of a Swiss Army penknife. We find that it fixes most issues.

I'd like some more reporting so that I don't have to delve into PowerShell and I can pull more of the local device information such as memory, apps installed, etc. It would be nice to be able to see the apps that are present there but might not be managed. For example, if they installed 7Zip, it could report that back via an installed program or feature to see what was currently installed. Generally, it works, and nobody complains about it.

I've been using this solution for a couple of years.

Sometimes, they can take a little while to come back in showing that they are compliant. Typically, they may show us as not compliant even when we are. Typically, we find that it takes a couple of hours or a couple of days at worst for the machines to show as being compliant for them to settle down, but generally, it does what it says on the tin. We can set the policy, and we can put a machine or put a device into a group. That policy gets defined or pushed out, and it works. We can then move on to the next job. From my perspective, it works well, and that's why I'm just looking forward to using more Azure technologies moving forward.

It's deployed across multiple locations, departments, teams, and endpoints.

I haven't had any experience with them.

At the moment, we're using VMware AirWatch, which isn't my first choice purely because it's a super segmented platform. We are predominantly, about 95%, Microsoft. It feels a bit of an oversight not having a solution on a Microsoft platform where we've got full transparency and can make live changes. Currently, we have to go through our outsourced IT to make the changes and then we have to wait to see those changes rather than me or a colleague being able to make those changes in a live environment, so it would be my personal preference to get that moved over, which we're looking at. 

I wasn't a party to why they used AirWatch. I presume it was bundled in with the Microsoft service partner's offering originally. The IT team here is quite new. I've only been in the post for about a month, and my IT manager has only been in the post for about two months. We're just making sure that everything is easy to use and easy to manage, and it's cost-efficient for the charity moving forward.

Essentially, the way it was set up, it wasn't set up as a hybrid model. At the moment, we have got on-premises, and we have a cloud, but they're not joined. There is no passthrough, which is interesting. A lot of the on-premise has been copied over to the cloud. We are now taking the cloud to default, and the overall plan is to mothball the servers and reuse those as very high-powered desktops wherever possible. I just predominantly use the cloud.

I was not involved in its deployment, but in terms of maintenance, typically, our MSP makes the changes, but I've got GA rights to make anything that is critical. Generally, there are about 20 people at the Microsoft solution partner, and there are four of us on the IT team. There are less than 30 people in total.

I'm not sure. Certainly, it has been at least three years since the software has been rolled out, but it's not particularly well maintained by the solution partner. So, it's hard to measure the ROI. It does have merit, but in our particular sector, it's just overkill. We just need to make small and light changes whilst having effective security. We don't need corporate class, biometric/conditional access level security. Whilst we have multiple offices, they're very small. They're all under 20 users, and there's a lot of work from home. So, as long as we've got encryption, a form of AV, an anti-spam, and good account security, it certainly staves off a lot of the threats.

Personally, I feel that we haven't had the ROI purely because we're paying about £13,000 for under 300 users a year, which is a little bit top-sized. My personal feeling is to make a business case to switch to Microsoft Defender. Obviously, we've got P1 in our business premium licensing, so we've got a very basic protection at the moment that we don't use. We've got a large number of credits, and we could use those credits to switch over for a year to a higher project and see where we go from there.

Generally, it's not too bad. Obviously, a cheaper price would be great. Typically, we are in touch with the partner to provide non-profit discounts wherever possible. Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded.

Create a test group and create test policies, and then just test, test, and test before anything is rolled. It's the usual IT gambit. Test everything, and then just test it again before you roll it out.

I worked for a couple of MSPs before. I've seen it in very remote areas. I'm very impressed with it. Whilst it seems almost fashionable to criticize Microsoft, Intune is pretty much a well-laid-out product. It does what it says it's going to do. There is a lot of dependence on Microsoft products being pushed to it, and that's probably my only criticism. It would be good if Intune was a bit more open-source, but that would lead to more complications. It's a bit of a complicated beast, but generally, I like it.

I'd rate Microsoft Intune a nine out of ten. I'm happy with it.

We use Intune to manage mobile devices and applications. I'm not solely using Intune for the agents installed on each machine. I use the Microsoft Endpoint Manager solution primarily for device configuration, device compliance, and mobile application management.

I have 80 different clients, and their environments vary. We have people that work in offices across multiple foreign countries and domestically. Most have a strictly cloud-based deployment, but a few have a private cloud that we host ourselves. Some have their own data centers. I've got a couple of clients with hybrid environments. None of them are entirely on-prem. Everybody is using a hybrid cloud or completely on the cloud.

Intune helps us from a compliance standpoint by making it easier for system admins to configure devices and ensure they conform to business policies. It gives us more visibility into where the devices are and their postures.

I try to use conditional access policies for every client I can. It's essential for a zero-trust security posture. Conditional access policies make it possible. This dramatically reduces the risk of unpatched devices connecting to our corporate network.

The conditional access policies, compliance, and updates affect employees positively. Once the value is explained to them, they don't complain much about MFA.

You can use Endpoint Manager to see whether or not a device is compliant and apply conditional access policies in Entra to only allow connections to your environment from compliant devices. That significantly reduces your risk from unpatched software because that device cannot connect to your machine or environment. Using those two features together definitely helps protect us.

It saves some time. Either way, you will have to manage an Active Directory environment, but Intune allows you to manage devices over the internet. You don't need to worry if the machines are connected to a VPN or on-site.

The most valuable feature is probably mobile device management. Small businesses are coming under greater scrutiny and requirements for compliance as time goes on. We don't have to worry about a VPN because we can manage these devices, control company data, and lock users out. If needed, we can remotely wipe devices and switch them. 

It's a big deal to be able to assure an insurance company or auditor that our endpoint devices are effectively managed. Intune is a solid solution if you use Microsoft and Microsoft 365 products.

Intune's third-party patch management could be better. It should be easier for an average system admin to keep non-Microsoft applications updated. 

I have used Intune for about six years now.

Intune is highly stable. 

Intune is highly scalable. Thus far, I haven't had to expand it to a thousand users, but the scalability appears to be readily available.

I rate Microsoft support a nine out of ten. I enjoy working with them, and I'm often surprised at how good they are. 

Positive

I've used Rocky MDM and Google MDM. Microsoft is the primary platform on which we do business. Intune works better with the Windows operating system, desktop applications, and SharePoint. It also reduces vendor complexity. I don't require multiple vendors, which reduces my costs because many features are baked into it. 

I log into fewer systems daily. Microsoft's virtual monopoly on productivity applications in your average small business makes them the right choice in most situations.

Deploying Intune is pretty straightforward. It doesn't matter whether you use autopilot or manual deployment. Each machine is enrolled in Intune automatically if it's connected to Azure AD with the correct user licensing. It's a relatively painless enrollment process.

Intune involves some maintenance, like any solution. You must ensure it's still working correctly and helping you achieve your business goals for compliance and configuration of your endpoints.

Meraki and Google are relatively common in small businesses. Many small businesses use Meraki for wireless and networking solutions, so that is one MDM option. Also, small businesses often start with Google and transfer to Microsoft 365 once they mature. Google is already in the environment. I don't sell anything as an IT guy, so I don't care what solution my clients use. I choose what's best for them in that particular instance.

I have tried Okta, but I haven't used it seriously as an MDM solution. I've only used Okta as an SSO provider. I didn't realize they did MDM solutions. I don't understand the point of Okta. If you have Azure AD and Entra, I can't fathom why you would bother with Okta. It seems redundant to me.

I rate Microsoft Intune a nine out of ten. Don't underestimate the solution, and spend time learning about it. Intune has some powerful capabilities. Often, small businesses acquire systems but never fully utilize them because nobody has the time to dive deeply into them. It's a big solution with a lot of features. 

We are currently using Intune, and we are also deploying it for customers. We use Intune to manage our mobile devices. We manage our Android and iOS devices with it, and at the same time, we also use Intune to manage our macOS and Windows devices.

During the pandemic, there were devices that we couldn't control. For example, we wanted to manage BYOD and make sure that they are secured so that when they access our corporate resources, our data, computers, users, and mobile devices are protected. We use Intune to publish some of our company applications and at the same time push down our restriction policy and configuration profiles, such as VPN.

We are a vendor, and we deploy the Intune solution. We see that our clients have benefited from this solution. They're able to manage devices that were previously not managed. They are able to secure those devices. It also improves the productivity of the users. They can work from wherever they are and leverage their own devices to access company resources. So, productivity-wise, users are more productive when it comes to Intune.

Based on my experience, I find Intune very flexible for managing Windows devices. We can use scripting, and we can make use of the self-service portal or the company portal to publish some of the applications for Windows.

I'd suggest adding more features for macOS in Intune. There should be more functionality for managing macOS. There should be a better capability for pushing things down on macOS. Currently, Intune is not capable of managing macOS at the same level as Windows.

It has been four years since I've been using Intune.

I'd rate it an eight out of ten in terms of stability because it sometimes breaks. That's mainly because Windows OS keeps on changing because of upgrades and things like that, and there are some instances where it's not supported, or it has not been tested fully on a specific version of OS.

We haven't yet gone down to the scalability part. It meets the needs of our customers. What they have right now in the cloud is sufficient and satisfies the requirements. So, scalability is not a problem.

Some of the deployments are done across sites, so there are multiple sites.

I have interacted with their support. I'd rate them a ten out of ten.

Positive

We have previously used MobileIron and Jamf Pro.

The deployment model for Intune is cloud basically, but for other MDM solutions, it's on-prem because the government and healthcare sectors prefer to use the on-prem solution.

The deployment duration depends on the project timeline and the complexity of the deployment. A fresh Intune deployment is straightforward. We just need to do the configuration and create configuration profiles. For example, for Windows OS, we can enroll 1,000 devices in a month or something like that depending on the availability of the machine. Everything is configured in the backend, so they just need to power on the device, and everything works as expected, and everything is pushed down.

The number of people required depends on how many machines need to be deployed and users' availability. The model that we're having right now is that for a new device, it's straightaway delivered to the user. So, there is no involvement of IT because it's an autopilot deployment. When a user powers on a device, the configuration kicks in. The users just log in using their user accounts, and that's all. So, one IT person is enough to configure the backend.

We implement it in-house. It does require some maintenance, but that's taken care of by another party.

It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there.

I evaluated VMware Workspace ONE, which is similar to Intune. They both can manage multiple OSs. 

While evaluating, I'd advise evaluating each and every feature of Intune and using multiple operating systems, such as Android, iOS, Windows, and macOS. You should see the capabilities of Intune and also check how to integrate Intune with other solutions. For example, for security, there is endpoint protection, etc. You need to check that because one of the requirements is to make sure that the computers and the mobile devices are secure, but Intune cannot secure your device itself. It's just an MDM solution. It only restricts some of the functionality. It cannot do more in terms of security. You need another solution to secure your devices, and you must check that your security solution can be integrated with Intune.

I'd rate Intune an eight out of ten.

The primary use case of Microsoft Intune is for patch management and app deployment.

Microsoft Intune is deployed in a hybrid environment and we use Atel cloud.

I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions.

Deploying an app can be a complex process due to dependencies. For example, I have a package with three files that need to run, but one of them has a dependency on another one. This can be challenging to manage with the Intune app deployment and has room for improvement.

I have been using the solution for one month.

We have premium technical support from Microsoft.

We currently also use BigFix.

We have not yet implemented the solution but the app deployment is a bit complex.

When we add a device to the Azure domain, the activation process for Intune is simple and straightforward with no added complexity.

We partnered with Microsoft to help us implement the solution in our environment.

Intune is cost-effective as it is included in some of the Office 365 packages. GMF can be more expensive.

We evaluated Jamf Pro and will be rolling it out for Apple devices.

I give the solution a seven out of ten.

As of now, we deployed the solution onto 10,000 devices and when completed it will be 30,000 devices. The solution is used in multiple departments in multiple geographical locations.

Microsoft Intune is a Windows solution, and organizations can take advantage of its features. However, I would not recommend using iOS devices with Microsoft Intune as it is suited for Windows only.

Based on my experience, I would recommend Microsoft Intune to organizations looking for management of a large number of devices and enterprise environments. 

I would suggest Microsoft Intune because it is a better platform since it can handle Windows, iOS, and other Linux systems. If an organization is looking to manage only Apple devices, I would prefer Jamf, as it is one of the better tools for handling Apple devices.

I haven't had any limitations or performance issues with Microsoft Intune since it has been a cloud-based tool. We haven't experienced many issues with performance as it is always up and running.

In my additional experience with Microsoft Intune, although it is a cloud environment, it still has some flaws. Microsoft might be aware that it cannot handle much load capacity, such as multiple deployments at the same time. While these deployments are possible, there will be some load balancing issues. The load handling experiences slow network fluctuations.

Thank you for the opportunity to provide feedback about Microsoft Intune. On a scale of one to ten, I rate Microsoft Intune eight out of ten.

Our organization utilizes Microsoft Intune to safeguard company data on employee laptops and cell phones that might be used for remote work.

We use Microsoft Intune to ensure compliance on devices, both on and off-site. Intune enforces settings like requiring a screen lock and allows us to remotely wipe lost devices to protect sensitive company information.

Microsoft Defender offers a built-in Intune dashboard that simplifies our workflow. While reviewing security information in Defender, we can easily see non-compliant devices flagged by Intune, eliminating the need to switch between applications.

The Intune user experience has become significantly easier. While in the past we required detailed instructions for app installation, recent versions of the Intune app guide users through the process, eliminating the prior challenge of users struggling with installation.

Intune's biggest benefit is its seamless integration with existing Microsoft products in our organization. Since we're already a Microsoft shop, Intune leverages our familiar environment for a straightforward implementation, offering centralized control for our SOC clients. We likely saw the advantages quickly, as with other Microsoft products.

Microsoft Intune effectively secures our BYOD program. If we have employees who need to work from home for some time, we make sure to install Intune on their laptops first.

Microsoft Intune has improved our IT team's efficiency by allowing a Bring-Your-Own-Device policy and facilitating work-from-home options.

The most valuable feature of Intune is the ability to reset a lost device and remove all the data.

I have been using Microsoft Intune for almost four years.

The technical support gets the job done.

Neutral

I would rate Microsoft Intune seven out of ten.

A selling point for us was that Intune reports back to the Microsoft dashboards that we already use.

We have policies that need to be enforced regarding mobile devices accessing email and the corporate intranet. We have defined them in Intune so that the devices are not able to connect to the resources that they are not supposed to connect. This is the main use case for which we are using Intune.

It helps with security because everybody is not cautious. For security, it is quite useful. It has had a positive impact on the organization. We have zero tolerance for cybercrime. We do not want any threat to our systems. Intune has reduced the number of security issues. It helps to ensure that the devices are compliant and can connect. It also helps with some tracking.

We understand that as an organization, we are not supposed to interfere with users' personal data. We are able to use Intune to segregate the applications. It controls what they are allowed to see on the bank network.

We have three different categories of staff, and we are able to create and enforce policies based on each category.

We have an overview of the devices in terms of security compliance and from where they are connecting with our network. We can also do root cause analysis when there is any issue. It also helps prevent data loss. If a user is doing something against the policy, it can inform the user.

We have good visibility over mobile devices and workstations. If we have any problem, we know where it is coming from.

Intune has helped with productivity. Before Intune, we were not able to give access to some remote workers because we were not able to check exactly what kind of devices they were using. We had a limited number of people who could work from home. With Intune, we are able to check the devices to allow them. If they cannot finish their work in the office, they can continue from home.

It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources.

It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch.

I have been using Intune for six years.

It does not have any problem.

It is scalable.

We were not using any similar solution previously.

We have it on a public cloud. We have Microsoft 365. 

It is not difficult to maintain because it is in the cloud. It is important for us that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices.

We had a Microsoft partner for some configuration and training. We did not have any issues.

We have seen a positive return on investment, but it is hard to quantify the ROI and put a value on it. As a bank, we must protect our data, and the cost of losing the data is very high.

We did not evaluate other options.

I would recommend it to others. I would rate Intune a nine out of ten.