We use the solution for endpoint management, which includes security and compliance.
Global ITdirector at Big Village
Helps with endpoint management, which includes security and compliance
Pros and Cons
- "We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."
- "We faced issues with macOS support. The product should have better inventory and asset management."
What is our primary use case?
How has it helped my organization?
We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere.
What is most valuable?
Microsoft Intune's most valuable feature is Autopilot.
What needs improvement?
We faced issues with macOS support. The product should have better inventory and asset management.
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Microsoft Intune
April 2025

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For how long have I used the solution?
I have been using the product for four to five years.
What do I think about the stability of the solution?
Microsoft Intune is stable.
What do I think about the scalability of the solution?
My company has 200 users.
How was the initial setup?
Microsoft Intune's deployment is straightforward.
What about the implementation team?
We did the deployment in-house.
What's my experience with pricing, setup cost, and licensing?
I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model.
What other advice do I have?
Microsoft Intune has improved access to devices for remote wipes. We can act quickly whenever someone leaves a company or a device gets stolen. It offers more visibility into our IT group.
The tool's cloud-focused availability has improved the organizational security posture. It has helped to save time. We can do a lot more with a smaller team.
I rate the product a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Security Architect at Wintellisys, Inc.
Helps us implement company-wide policies and ensure regulatory compliance because we can restrict how company devices are used
Pros and Cons
- "Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click."
- "Intune doesn't provide much control over Windows servers. It's something we struggle with."
What is our primary use case?
Intune provides a platform for managing all our devices, including mobile iOS devices and PC workstations. It can also control some aspects of servers.
How has it helped my organization?
We can automatically enroll our devices with Intune. It helps us implement company-wide policies and ensure regulatory compliance because we can restrict how company devices are used. Intune improves security by enabling us to set conditional access policies for each device.
What is most valuable?
Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click. Conditional access is another essential feature.
You can set up two profiles on every device to keep personal data separate from company data, and the employee cannot copy data between them. This is a critical requirement for most companies to avoid the loss of sensitive data.
What needs improvement?
Intune doesn't provide much control over Windows servers. It's something we struggle with.
For how long have I used the solution?
I have worked with Intune for six years.
What do I think about the stability of the solution?
Intune is mostly stable. Microsoft guarantees 97 percent availability throughout the year, so it's pretty stable.
What do I think about the scalability of the solution?
Intune is scalable.
Which solution did I use previously and why did I switch?
I have used multiple endpoint management solutions in the past nine years. I also work with Jamf, a solution that focuses on iOS devices. Compared to Jamf, Intune also has some limitations when working with iOS. For example, Jamf can create specific policies for each iOS device, whereas Intune can't go that far. It also has role-based and device-based features. You can do more customization on iOS devices with Jamf.
How was the initial setup?
The initial installation isn't too difficult, but it can be complex if you have a large number of devices and need to do lots of customization. It is more complicated to onboard Windows PCs versus mobile devices, which are pretty easy.
The number of staff members required also varies according to the job and the timeline for deployment. For example, I would probably need additional resources if I'm enrolling 20,000 devices in under a month. However, we don't need too many resources if we have enough time
Intune is a cloud-based solution, so Microsoft is responsible for maintaining the infrastructure. We only need to handle the administrative and configuration adjustments on our side.
What was our ROI?
Most clients get the ROI they expect, with the exception of those organizations that primarily use Mac and iOS. Jamf is more appropriate for iOS users. You may need to buy two solutions if you have a mixture.
What's my experience with pricing, setup cost, and licensing?
Intune is reasonably priced. When we design a solution, we always compare costs for the client, but I don't know the price of Intune off the top of my head right now. It varies depending on the size of your organization, the market, and the reseller. You can buy a stand-alone license for Intune, or it may be included in a 365 license.
What other advice do I have?
I rate Microsoft Intune nine out of 10.
Before implementing Intune or any endpoint management solution, I recommend looking at your internal requirements. Are most of your devices iOS or Android? Do you need automated enrollment? Go for Intune if you're using mostly Android mobile devices and Windows PCs.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Buyer's Guide
Microsoft Intune
April 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.
System Engineer at a tech services company with 201-500 employees
Powerful, highly scalable, and good technical support
Pros and Cons
- "The technical support of Microsoft Intune is good."
- "I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."
What is our primary use case?
When using Microsoft Intune our main focus was on Office 365. Our Azure Active Directory was only held up for users. When we had implemented the endpoint user management in our workstations in a cloud environment, then we started to use Microsoft Intune on an everyday basis, such as remote connection, deploying workstations, Autopilot, and deploying applications. It is a great tool.
Microsoft Intune is a cloud solution. For an on-premise solution, you have SCCM from Microsoft. However, it is old and it will be an obsolete tool soon. There are other solutions such as ManageEngine. Microsoft Intune tool is in the cloud and we can manage everything. You can manage Azure AD, Intune, and not only mobile hand devices, such as iOS or Android, the main focus is on workstations. This is what makes the solution powerful.
What needs improvement?
I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune.
For how long have I used the solution?
I have been using Microsoft Intune for approximately two years.
What do I think about the stability of the solution?
The stability of Microsoft Intune is great.
What do I think about the scalability of the solution?
Microsoft Intune is highly scalable. When you configure your network connection, there are a lot of firewalls and you can optimize your internet speed. Everything works great. You can tune up some repository sizes with Microsoft because if you have large applications, such as AutoCAD, when you upload the images to the cloud it takes some time and it needs more space.
We had four people in my company that used Microsoft Intune on approximately 100 systems.
How are customer service and support?
The technical support of Microsoft Intune is good.
Which solution did I use previously and why did I switch?
I previously used BEAM for client management from an American company and SCCM from Microsoft. Additionally, I used ManageEngine and Lansweeper. Lansweeper was a light tool with similar functionality. We use it in combination with TeamViewer.
How was the initial setup?
We have projects all over the world. It took us four months to implement Intune Microsoft Intune for approximately 100 clients in three countries. We implemented it in many locations, such as Germany in three cities, Croatia, and Bosnia, there is a total of 50 locations. Microsoft Intune is easy to work with.
The initial setup is not simple, you need a specialist to be involved that has the appropriate experience. This is not a solution where out of the box you run the executable file on your system and hit next, next, to finish the installation.
What about the implementation team?
Microsoft Intune requires specialists to implement the solution. We used an external team of two engineer specialists that was dedicated to the project. I helped too because I have experience in plant management.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive.
What other advice do I have?
I would recommend the solution to others.
I rate Microsoft Intune a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution architect at a computer software company with 1,001-5,000 employees
Good management and control of mobile devices, scales well and is stable.
Pros and Cons
- "The performance of Microsoft Intune is good."
- "More integration with monitoring tools is needed."
What is our primary use case?
Basically, the Intune solution is to provide services for MDM and mobile application management. In addition, support or ticket to control Windows 10 devices is provided.
We provide this solution to our clients.
What needs improvement?
More integration with monitoring tools is needed.
For how long have I used the solution?
I have worked as a solution architect for Microsoft Intune, for the past six or seven years, and when you consider my overall experience, it is more than two decades.
On-premises is not absolute. You can integrate co-management, but you must first integrate with, ACCM. We are currently providing both solutions.
What do I think about the stability of the solution?
This is a stable solution. The performance of Microsoft Intune is good.
What do I think about the scalability of the solution?
Microsoft Intune can be scalable.
As a solution architect, I have more than 50 customers.
How are customer service and support?
I have not reached out to Microsoft's technical support. So far, we have not had to.
Which solution did I use previously and why did I switch?
I am also familiar with CyberArk.
How was the initial setup?
Intune is essentially a SaaS solution. Although Intune is a SaaS solution, it can be integrated with the ACCM. You can integrate a co-management solution in two modes, or you can integrate only the cloud. As a result, the cloud is mostly used by small and medium-sized businesses. However, for enterprise customers, we must use co-management, the team, the ACCM, and Intune.
Maintenance isn't that based on the volume. For example, if you want to go with 500 devices, you need to size the people accordingly. If you want to implement 5,000, 10,000, one lakh, or one million people, you must size the people accordingly. As a starting baseline, we need to assign one person to manage every 5,000 devices.
What's my experience with pricing, setup cost, and licensing?
Every customer used to purchase licenses based on their needs.
They used to buy a license as part of a package, possibly on a yearly basis, but they never went for pay-as-you-go, but they used to buy for a year, three years, or something like that.
What other advice do I have?
Intune is the best, in my opinion. CyberArk is primarily used for identity purposes. For example, if you want to protect your password, enable local administration, or enable the lapse solution, CyberArk was the best tool at the time. However, if you want to manage your mobile devices as well as your Windows 10 devices, Intune is the best option.
Both goals are completely different. If you want to manage and control your devices, Intune is the best option.
I work with Microsoft technology. I always strongly recommend Intune.
I would rate Microsoft Intune a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technological at Medxcel
Integrates with Apple and is easy to manage
Pros and Cons
- "I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
- "The product needs to upgrade itself when the server is overloaded."
What is our primary use case?
We are moving from our parent company's tenants to our own, using the product to manage devices.
What is most valuable?
I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID.
What needs improvement?
The product needs to upgrade itself when the server is overloaded.
For how long have I used the solution?
I have been using the product for a month.
What do I think about the stability of the solution?
The product is very scalable.
How are customer service and support?
We have weekly calls with the Microsoft team, who are very attentive.
How was the initial setup?
Our parent company makes the deployment process very complex by using non-Microsoft tools.
What about the implementation team?
We rely on a vendor team to complete the deployment.
What other advice do I have?
The product is easier to manage and integrates with our ecosystem. It has made our organizational security posture simple. We can leverage the security policies in Azure and create our policies in MDM. I rate it a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cloud Solutions Engineer at Upwork
Tightened our mobile device security and reduced sensitive data leakage
Pros and Cons
- "The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
- "There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."
What is our primary use case?
We use Intune for device management to ensure mobile devices such as laptops and tablets comply with our organization's regulations and requirements. We have some on-prem resources and operate a hybrid, primarily cloud-based environment.
How has it helped my organization?
We have seen many benefits from using Intune, especially in security. We have fewer company data leaked to the public as our security is tighter, and our company network is safer.
What is most valuable?
The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage.
The solution offers excellent visibility into all devices connected to the network and whether they are safe or compromised.
What needs improvement?
There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android.
For how long have I used the solution?
I've used the solution for two to three years as an end user and an IT admin.
What do I think about the stability of the solution?
Intune is very stable.
What do I think about the scalability of the solution?
The solution's scalability is excellent, though it could be improved regarding macOS and iOS.
How are customer service and support?
We've reached out to Microsoft technical support many times, and they have always helped resolve our issues promptly and efficiently; I rate them ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Microsoft System Center Configuration Manager (SCCM) for group and on-prem policies, which we also pushed out to devices. We switched because Intune is more modern and cloud-based, so it fits our organization better.
How was the initial setup?
As an IT admin, I was involved in the deployment of Intune as a consultant. The implementation was very straightforward as we're an experienced team of security professionals consisting of two IT admins and an IT manager. There was also a test environment for our benefit, and moving that over to a production environment was seamless.
What about the implementation team?
We carried out the implementation internally.
What was our ROI?
We definitely have an ROI with Intune, and the benefits are compounding. Security is a non-negotiable area; our business has to be secure, and our sensitive company data has to be protected from malicious actors. The security of company resources is always an ROI for the business, so it's essential.
What's my experience with pricing, setup cost, and licensing?
The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it.
Which other solutions did I evaluate?
We didn't consider other options; we wanted a Microsoft product, as it's great to add to our existing suite of business applications, and the integration is more seamless than it would be with third-party products.
What other advice do I have?
I rate the solution ten out of ten.
We implemented the solution to solve security concerns; users access our company resources from outside the network, and we must ensure the devices they connect from are safe. As an admin, I have complete visibility into devices connecting from outside and can ensure they are safe and secure.
My advice to those considering the solution is to be aware of its capabilities, limitations, and their business needs. These factors will allow you to determine if Intune is the best device management tool for you. Depending on the environment, you may have to combine Intune with an older technology to manage all company devices.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Chief Technology Officer at a tech services company with 51-200 employees
Offers excellent security features, but stability could be improved
Pros and Cons
- "The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance."
- "Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area."
What is our primary use case?
We're an MSP, and our primary use case is for fleet management; our entire fleet is handled through Intune, so all our mobile devices are logged in through the Azure portal, and we can manage our apps that way. We've been able to lock down our devices and control our field of frontline workers.
How has it helped my organization?
The solution allows us to keep track of an extensive device fleet so we know where they are and whether they're secure and compliant. Those that aren't compliant enter a pool, and our tech staff work to rectify that. Intune improved our organization by helping keep our data secure.
What is most valuable?
The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance.
What needs improvement?
Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area.
The stability could be improved.
For how long have I used the solution?
We've been using Intune for around six years.
What do I think about the stability of the solution?
Intune is a stable platform for the most part, though Microsoft can still make some improvements in this area.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and support?
Microsoft has slow technical support; getting through to anyone typically takes a day or two. Once we get through, then the support is good.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment is relatively straightforward; we send out an email, and our users click the link; it downloads the tool to their phones, and they can log in using their credentials. If it's set up correctly, then the deployment is easy.
The solution requires a small amount of maintenance; I have one full-time member of staff to maintain 420 total devices split between two of our clients.
What's my experience with pricing, setup cost, and licensing?
The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class.
What other advice do I have?
I rate the solution seven out of ten.
My advice to those evaluating Intune is that you need to know Azure. This isn't a product you can jump into without prior Azure knowledge.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
office manager at MaxBuild Oy
Scales well, useful device management, and high availability
Pros and Cons
- "The most valuable feature of Microsoft Intune is having all our devices compliant with our policies."
- "The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune."
What is our primary use case?
We use Microsoft Intune for controlling and managing all of our in-house and remote devices. It allows us to deploy applications to all devices.
What is most valuable?
The most valuable feature of Microsoft Intune is having all our devices compliant with our policies.
What needs improvement?
The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune.
For how long have I used the solution?
I have been using Microsoft Intune for approximately three years.
What do I think about the stability of the solution?
I have not had any problems with the stability of Microsoft Intune.
What do I think about the scalability of the solution?
The solution is deployed for end users and all of our devices.
Microsoft Intune scales well.
How are customer service and support?
I have not used the support from Microsoft Intune.
Which solution did I use previously and why did I switch?
I have not used a similar solution to Microsoft Intune.
How was the initial setup?
The solution is worth the money for us.
What's my experience with pricing, setup cost, and licensing?
We have the business premium licenses for the solution.
What other advice do I have?
I rate Microsoft Intune a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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