Microsoft Intune Reviews

We use Intune for endpoint management to ensure they are updated with the latest patches. We also leverage Intune to oversee our applications and keep them current. Lastly, we employ Intune's remote tools for endpoint administration.

We implemented Intune to ensure our endpoints were updated.

Intune brings all our endpoints and security management tools into one place.

Intune is integrated with Defender to manage our security policies.

The user experience is good. Intune is easy to use and deploy.

Intune has significantly improved our IT productivity by automating the updates for Windows and third-party applications. This automation reduces costs and improves efficiency, allowing us to adopt a set-and-forget approach to software maintenance.

The automatic patching is the most valuable feature of Intune.

Intune needs to incorporate more tools to reduce the number of third-party applications we rely on. For instance, I currently use PatchMyPC to package new applications for Intune and then deploy them to endpoints. If Intune offered this functionality natively, we wouldn't need to rely so heavily on third-party applications.

I have been using Microsoft Intune for almost four years.

The technical support by Microsoft is terrible. 

Negative

The initial deployment was complex, requiring an expert for setup. It took one week to complete and involved one system administrator and me.

The implementation was completed in-house.

We have seen a return on investment from Intune through time saved, which correlates to around $20,000 per year.

I would rate Microsoft Intune seven out of ten. Intune is a valuable tool, but following the screen prompts can sometimes be challenging.

Two of us are responsible for the maintenance of Intune.

We are using it for software deployment. I am able to push any software within minutes. For example, if I want to install Google Chrome for all the users, I can push Google Chrome through Microsoft Intune. Within five to ten minutes, all the users will have Google Chrome. 

We also use it for device management. We can easily register a device. It is very easy. It is helpful for BYOD.

I am happy with Microsoft Intune because Windows updates are easy. There is no need for SCCM. You can push an update, and wherever a system is available, it gets updated. Windows updates are very easy with Microsoft Intune. For Windows systems, endpoint management is very easy with Microsoft Intune as compared to other technologies.

It is user-friendly, and the performance is also good. It is a convenient product.

Sometimes, updating a client policy is very difficult. This needs to be improved.

Their support also needs improvement.

I have been using Microsoft Intune for about three years.

It is very difficult to get support from Microsoft. They are not able to troubleshoot some of the issues. They have support, but it is very difficult to get support.

We were using the SCCM server. It is a Microsoft product.

It is easy. It is not difficult.

It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better.

I would recommend Microsoft Intune. It is a good product. 

I would rate Microsoft Intune a seven out of ten.

We use Intune for Windows computers, and we also have iOS phones.

Intune simplifies mobile application management. It is very good. Its console is perfect. I am satisfied with it.

Intune works well with Microsoft Defender. Intune brings all of our endpoint and security management tools into one place. It is very good. We can manage the firewall and other things. It is very good for the security of computers.

Intune provides full endpoint visibility and IT control across device platforms, but we need to have RBAC for the IT. We have to assign appropriate roles and manage the scope based on, for example, the country and division.

We can use Intune for computers on the cloud, and we can also use it for a hybrid setup with on-premises and cloud computers. We can use Microsoft Endpoint Configuration Manager to manage all the hybrid devices.

We have a lot of reports for data. There are reports related to Windows where we can see whether all the computers have required updates or not. We can also do an inventory of all applications on the computers. We can also do application installation across the company.

Intune works with Log Analytics for Azure. It is a tool for monitoring and analyzing log data.

We can configure Intune for compliance settings. It provides a method to know if a computer is compliant or not. We can use conditional access to allow or block connections. For example, we can set a condition where if a computer is not hybrid, we do not allow the connection to Azure or we block the Office access for that computer. We can configure a compliance setting to know if a computer is compliant or not. We can also block access if a computer, for example, is not encrypted. There are many settings that we can configure, and we can generate reports to see the compliance.

For application deployment, there are a lot of methods that we can use. We can do it from the company portal from Microsoft. It is very easy for IT to configure. We can package, for example, an SAP application in three seconds. We have the possibility to use the automatic detection rules and package our internal application. We have a lot of possibilities. We can use the applications from the store, or we can package our internal applications. I find it very rich.

It is easy to use Intune. We do not have to work with agents. We do not have issues related to agents. With SCCM, we had to use an agent, and there were certain requirements. For example, we had to use a local administrator account, whereas, with Intune, we do not need to do all this. It is all cloud. It is very simple and easy to use.

It is very easy to configure deployment policies. For example, we can deploy something just for Windows 11 and not for Windows 10. It is very rich when it comes to deployment and configuration profiles. Intune is now much better than before.

Configuration profiles, remediation, scripts, and auto-pilot features are very good.

The user experience of Intune is very good for me. The user interface and navigation are very simple and clear. It is very easy to use for managing Windows, iOS, and other environments. People at IT level one and level two will find its console very simple to use. It is very useful.

There can be more logs. I do not have any other requirements. I am very satisfied with it.

I have been using Intune for six years.

It is stable.

It is very scalable. I would rate it a ten out of ten for scalability. 

Our clients have a lot of users. We have 16 or 17 people working with this solution.

I opened a lot of tickets. Their team is responsive, and they respond quickly to help users. I would rate them a ten out of ten.

Positive

For remote access, we are not using Intune, but in my previous company, we used Intune for that. It worked very well. We did not have any problems with it. For managing remote devices, we are using Bomgar.

We have a lot of departments. We are using Intune only for the production computers. For others, we use SCCM. We have a hybrid environment.

It is a cloud solution. Its deployment took about 40 minutes.

It does require maintenance.

It is not expensive.

We trust Microsoft. They are a big and good company. Microsoft is working very hard on security. We do not have any problems with Microsoft.

I would recommend Intune for all companies. It is a very centralized and good solution.

I would rate Intune a ten out of ten.

It is good data protection - protecting your endpoints, information on those endpoints, and information stored centrally in Office 365. It focuses on endpoint protection, configuration, and visibility. 

You need to know what you have and where it is before you can consider protection. As an MDM umbrella covering all mobile devices, we can instantly see across all of them and centrally manage policies.

The most obvious example of improvement is full hard drive encryption. You want all your endpoints encrypted, and if a device is lost or stolen, you want to be able to wipe it remotely or disable it remotely. MDM allows all of these features. 

We can ensure all devices are encrypted, check instantly and get reports, reset them, wipe them, or block them remotely at any time from anywhere in the world. These are powerful and crucial tools for incident management and data and information governance. You need to be able to protect what you need to protect.

It's very powerful for onboarding employees. It's also powerful for integrating other software applications or pushing out solutions. For example, we use Intune, or sometimes MDM, to ensure all our computers have CrowdStrike installed. MDM automates the installation process, and we get reports confirming its success.

We can also use it to push out other important security software and see any unauthorized software present on the machines. Although we primarily use CrowdStrike for that purpose. CrowdStrike can scan every computer, identify potential threats, and prevent the installation of unauthorized software in the first place. 

So, MDM is great for integration in terms of onboarding new staff remotely and securely. It confirms the computer matches all our policies and flags any non-compliance issues. Based on compliance, we can even stop non-compliant devices from connecting to our network through conditional access policies. It's all very automated within Office 365. It integrates everything together, by design.

It's excellent. Top-class product. 

Fundamentally, MDM is the ability to centrally manage all of our endpoints in terms of the policies applied to them, along with all the actions we can perform on the devices themselves. 

We need to harmonize policies across all machines, update them in real time, and get reports. So, all endpoints constantly communicate with Intune, allowing us to view, disable, restart, and push new policies at any moment. It's this centralized control over a distributed network of endpoints that's crucial.

Because our endpoints were remote-first, not centrally located, how else would you manage a large network of computers scattered across individual homes? An MDM solution is the only way. That's why it's so valuable. 

We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good.

The reporting is excellent. You can draw what information you want in the reports. So, that's also excellent. I would rate the rating capabilities a ten out of ten as well.

It's hard to point to an area of improvement because, like most Microsoft cloud services, they're constantly evolving and adapting. Keeping up with the changes can be more challenging than finding features that are missing.

The only thing to consider is complexity. Think about Excel. It can do everything imaginable, but it's not necessarily the easiest software to use. You need to know how to use it.

Similarly, while Intune might have all the functions you need, finding or configuring them can be difficult, especially for new users. The key is user experience, making essential features easier to find. It's easy to get lost in the complexity.

However, I've never found a crucial function missing in Intune. It just can be challenging to navigate sometimes. They're always working on making it more user-friendly, but it's a difficult task for something so complex. So, improving user experience would be my suggestion for improvement.

In future releases, I would like to see better integration with Apple products. While they integrate reasonably well already, it's never quite as seamless or up-to-date as it is with Windows. That would be helpful because many companies have a mix of devices. So, better integration with macOS.

 I have been working with this product since the beginning, forever.

When I joined the company, everything was already in Office 365. No physical network, and no domain controller. All devices are connected by the internet, not a physical office network.

I've never had any issues with stability. I'd rate it a nine out of ten because I rarely give anything a perfect ten. But it's very stable. I haven't experienced any stability issues.

It's perfectly scalable. I'd rate the scalability a ten out of ten.

There are around 200 end users using it in my company. 

The customer service and support are excellent. 

Positive

We use a family of products. We don't want to put all our eggs in one basket. For example, we use software from other providers for security awareness training, phishing protection, and so on. 

However, as a Microsoft Gold Partner, we're heavily integrated with Office 365, Microsoft Defender for Security Center, and everything that goes along with Azure and Office. We essentially have a suite of different tools depending on the specific need.

For our Endpoint Detection and Response (EDR) or physical endpoint security on laptops, we also use CrowdStrike. Our approach involves leveraging different options depending on their strengths.

Some vendors like CrowdStrike claim they can do everything, but we prefer specialization. We want different providers to handle different aspects of our security.

We have Microsoft Defender, which provides access to threat intelligence and also offers endpoint protection. While Defender is a competitor to CrowdStrike, we avoid using its endpoint protection functionality to maintain our distributed security approach. However, we utilize Microsoft Intune for Mobile Device Management (MDM).

And through Intune, we can push out policies that enforce specific security standards on all our computers, such as encryption.

We leverage it for managing device security policies. Additionally, all our devices access Office 365.

We use Microsoft security features within Office 365, SharePoint, and OneDrive. 

As with everything in IT, once you reach a certain level of complexity, which Intune does, the rule is: everything is easy when you know how, and everything is difficult when you don't.

Especially with something as complex as MDM, if you don't know everything, it can be very difficult. But if you do, it can be easy. So, it depends. There are very few people who know absolutely everything.

So, there is a difficulty there, but once you know how to do it, it's easy. Like user experience is not necessarily intuitive.

The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright. So, it's reasonable, but it would be better if it were lower.

In my experience, it would be difficult to find a competitor. It's kind of the gold standard because it's Microsoft dealing with Windows. They have an inherent advantage.

If a third-party vendor tries to offer a competing MDM solution, they're always a bit behind the curve. They don't have first access to all updates or the roadmap for future developments. There's always an element of catching up. 

On the other hand, Microsoft can bake these changes into the product as they make them. So, on that basis, it's quite simply the best.

Overall, I would rate the solution a nine out of ten. 

I use Intune to control and protect my laptop. It keeps things secure, manages apps, and ensures everything follows the rules. Overall, I am quite satisfied with it.

Intune has positively impacted IT productivity in our organization. It centralizes device information and software installations, allowing us to quickly identify and address vulnerabilities. For example, we can easily find all vulnerable devices and take prompt actions to secure them by patching vulnerabilities in software.

Intune has contributed to reducing the risk of security breaches in our organization. When we identify vulnerabilities, Intune allows us to quickly quarantine and patch them, minimizing the potential for security threats.

The most valuable feature of Intune is the central dashboard for compliance and policy management. It is also handy for asset management and it covers all the basics we need right now.

There is room for improvement, particularly on the Apple side. Enhancements for managing MacOS more comprehensively would be beneficial. While it is good, there are still features missing compared to the management capabilities we have for other operating systems.

I have been using Microsoft Intune for three years.

Overall, the product has been stable.

I would rate the scalability of Intune as a nine out of ten. I'm sure that with better Mac OS support, it could be a perfect ten. In our company, three admins manage around 1,000 devices using Intune.

We don't rely on technical support extensively, but when needed, Microsoft provides satisfactory assistance. I would rate their support at an eight out of ten. Improvements could be made in response speed and overall competence, but as long as they maintain good technology support, it is sufficient for our needs.

Positive

We work with various Microsoft products, including Office 365 Enterprise licenses, Azure, and numerous other licenses and services. Our setup involves multiple tenants and subscriptions, covering a wide range of Microsoft offerings.

I was involved in some areas of the deployment, and it was quite straightforward, especially on the client side where we handled it internally. Rolling it out to nearly 1,0000 computers took some time, just under a year. We managed it with a team of three people.

The pricing for Intune is competitive.

Intune does a good job handling Microsoft tools, but not everything is in one place. We have used Microsoft products for ten years, and while Intune does its job well, it doesn't bring all our endpoint and security tools together. It is part of the picture, but not the whole thing.

Intune provides complete visibility and control across various device platforms, which is crucial for me, as it ensures effective IT management. Intune significantly helps our IT operations by giving a clear view of the overall status of the laptops and endpoints we currently use. The user experience of Intune is good.

Intune plays a role in securing hybrid work, but it is more about configuration. Microsoft Defender handles the security aspects, and while Intune shows the steps, it doesn't secure the environment on its own.

The cost savings from Intune in our organization are significant, potentially in the tens of thousands, depending on the severity of security incidents.

Using Intune has allowed us to consolidate vendors as we no longer require third-party MDM software, enabling us to stick with the same vendor.

The consolidation of vendors, primarily through using Intune, has positively impacted our security posture. It allows us to view the overall status in one centralized place. The consolidation didn't affect licensing costs; there was no change.

Intune has become increasingly important in our cloud journey. Integrating Intune capabilities with Microsoft 365 for both cloud and on-premises-managed devices is valuable. We use it regularly, and while it is hard to quantify its exact impact, it plays a significant role in our operations.

Overall, I would rate Microsoft Intune as a nine out of ten.

We are replacing AirWatch MDM with the product so that we can manage our devices. Eventually, we plan to migrate from SCCM, Windows, and Mac to the Microsoft Intune environment. It will help different departments to manage devices from one place. 

Microsoft Intune helps us lock and open iPads easily. 

The tool's most valuable feature is Autopilot. 

I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam. 

I have been working with the product for a year. 

Microsoft Intune's stability and uptime are good. 

Microsoft Intune has a lot of documentation. Its support is also good. 

Positive

We used AirWatch before Microsoft Intune. We switched because of cost and customer care issues. We are currently in an SCCM environment. 

The solution's deployment is both complex and intuitive. 

Microsoft Intune's pricing is reasonable. 

We chose the product because it was cost-effective and easy to integrate with our system. 

We are working with a Microsoft partner to improve our environment's security. It helps us condense our profile into one instead of three. 

We expect time and money savings in the long run since it is a cost-effective solution. We are Microsoft partners. It integrates everything into one platform, which helps us save time since we don't have to jump from one platform to another. 

I rate the product a seven. It is a good product with good capabilities. It is a solid solution that is easy to work with. 

We are using Microsoft Intune for personal devices, specifically for mobile devices with Android, iOS, and Windows. We have applied the policies over there for device restriction and compliance. We also have a few policies related to Microsoft Defender.

At the security level, it has done wonders. We can easily differentiate between applications. For example, there are a few applications that are only related to the organization's work. We can deploy those applications.

It is very effective. Since the pandemic, we have been in the remote work scenario. We are managing people working from the office and home. Microsoft Intune has been helping us with most tasks we are doing, such as deploying applications and resetting passwords. We are also enrolling the devices. It has saved lots of time and money.

It did not take us long to realize its benefits. We just put our scenarios, and it took us a month or two months.

Microsoft Intune integrates well with other Microsoft solutions. It collaborates well with Defender and Cloud PC. We will see a few more collaborations in the future. It will work with other features of Microsoft as well.

The reporting of Microsoft Intune is very good. They have been introducing new things as per the requirements of customers. It is quite granular compared to other MDM solutions.

The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side.

The App Protection policies are very effective. With these policies, we can separate the corporate data and personal data. We can block the sharing of information from personal data to corporate data and vice versa.

There are lots of areas. The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added.

I have been using Microsoft Intune for 3 years.

Its stability is great. I would rate it a ten out of ten for stability.

It has great features. It has a good amount of scalability.

They have been great. They have a team that works granularly on the issues. They also have unified support for this. They also have 24/7 support. We get good support from Microsoft. I would rate them a nine out of ten.

Positive

I have only used SCCM which was provided by Microsoft and was totally on-premises. I have not used any MDM solutions from them.

In my organization, it is a hybrid deployment. I was not involved in its initial deployment, but I know that it is a little bit complex for people who are using it from scratch. You need at least an experience with SCCM.

It is deployed at a single location. In terms of maintenance, it does not require any maintenance from our side. Everything is handled by Microsoft.

We have seen an ROI.

I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions.

I would recommend Microsoft Intune to others. If you have any plans for having remote work in your organization, Microsoft Intune has the capability. In the future, you will also see Microsoft handling everything related to Active Directory, which is the backbone of an organization, from Microsoft Intune itself. 

I would advise learning Microsoft Intune as soon as possible because this is the future.

I would rate Microsoft Intune a nine out of ten.

We use Intune as an educational platform. My company has about 85 users and 10 admins at one location. 

Intune saves us time and money because we buy less equipment. We can wipe our devices and reuse them on different jobs instead of buying new ones. 

Intune enables us to manage our devices from anywhere. 

Intune has limited integration with non-Microsoft solutions. It isn't suitable for iOS devices—only Windows and Android. I would also like to see improved synchronization and replication with Azure Active Directory in hybrid environments.

I have used Intune for one year. 

Intune is stable.

Intune is scalable.

I rate Microsoft's support an eight out of ten. The recommendations from the community forums are usually enough. I contact Microsoft's support when I have a significant issue. They're helpful and provide the information I need.

Positive

We also do business with Amazon, Google, and other cloud providers. 

Intune was easy to set up. Everything goes quickly once you have all the documentation. It isn't that complicated and took about four or five days in our test environment. We had to synchronize the users with the cloud environment. Once all the identities are replicated in the cloud, we started to duplicate the groups and endpoints. After this was finished, we cut the links to the on-premise installation.

We have seen a return on investment. We pay about $10,000 annually for 85 users. We save a lot on maintenance and monitoring. 

Intune's pricing model is appropriate. 

I rate Microsoft Intune a nine out of ten.