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reviewer2315790 - PeerSpot reviewer
IT Systems Administrator at a outsourcing company with 5,001-10,000 employees
Real User
Dec 20, 2023
Can unlock a large number of devices
Pros and Cons
  • "It supports end-users who tend to lock their devices quite frequently. Its conditional access policy helps us keep the users logged into their devices."
  • "Microsoft Intune fails a lot when it comes to device compliance."

What is our primary use case?

We are rolling out the product to manage cloud-based devices. We heavily use it for iOS and Windows devices.

How has it helped my organization?

Microsoft Intune improves our organization’s response time. We are supporting an older population of users. It is a key advantage to be able to support users who lock devices quite frequently.

What is most valuable?

The product’s biggest advantage is its ability to unlock a large number of devices remotely. It supports end-users who tend to lock their devices quite frequently. Its conditional access policy helps us keep the users logged in to their devices.

What needs improvement?

Microsoft Intune fails a lot when it comes to device compliance. The devices fall out of compliance a little too easily. If the users don't check in within a certain amount of time, they become non-compliant, even after having up-to-date standard settings.

Buyer's Guide
Microsoft Intune
August 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
911,436 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Microsoft Intune for three years, personally. Our organization was using it for one or two years before I joined.

What do I think about the stability of the solution?

I haven’t encountered any stability issues for the product.

What do I think about the scalability of the solution?

Microsoft Intune supports over 10,000 devices for our customers, primarily using iOS and Windows. We have a large number of managed apps in the aerospace industry. We were able to transfer apps to our devices managing app licensing through Intune.  I rate the product’s scalability a nine out of ten.

How are customer service and support?

The technical support services are pretty decent.

What was our ROI?

I can see a good return on investment in terms of the areas it can automate to summarize day-to-day tasks, making them less time-intensive.

What other advice do I have?

Intune has helped us greatly by rolling out conditional access policies with the RBAC settings. It helps us create a security posture for devices.

The product is critical for our organization to keep devices safe. We have a large number of around 300-400 IT executives. It is crucial to be able to limit any one user or group of users within the IT field from a zero-trust standpoint.

In the time aspect, the product helps users get the right tools whenever required. It saves a couple of work hours per month by letting the right IT executives know how to access the devices.

We heavily use iOS space with iPads. I advise others to decide to buy the product depending on the operating systems their environment supports. They should make sure it is the right product for their devices. 

I rate Microsoft Intune an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Narendra Singh. - PeerSpot reviewer
SR IT administrator at Cardinal Integrated Technologies Inc
Real User
Oct 3, 2023
Allows us to control devices remotely, push applications from the cloud, and use autopilot
Pros and Cons
  • "Autopilot is the most valuable feature."
  • "When somebody has a customized application or their own company's application, we cannot deploy that application."

What is our primary use case?

We use Microsoft Intune to manage desktop, mobile, Apple, and Windows devices.

How has it helped my organization?

Before Microsoft Intune, we were unable to manage devices because everyone was working from home, even though they were still part of our group. This meant that we could not control the devices, such as installing software, deploying tools, or setting up laptops for remote users. After Microsoft Intune was implemented, we were able to manage devices remotely. We can now push policies and applications to devices from a central console. This has made it much easier to keep devices up-to-date and secure, even when employees are working from home.

What is most valuable?

Device management allows us to control devices remotely, push applications from the cloud, and use autopilot. Autopilot is the most valuable feature.

What needs improvement?

When somebody has a customized application or their own company's application, we cannot deploy that application. For that, Microsoft has to change some tools, such as the launch tools, so that we can deploy those applications as well.

For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune is scalable. We have 300 end users.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used TeamViewer Remote Management. However, we switched to Microsoft Intune because TeamViewer did not offer application deployment or vulnerability management. Microsoft Intune offers both of these features, as well as integration with Office 365 Defender.

How was the initial setup?

Intune's initial setup is straightforward. Microsoft provided us with some documentation on how to implement the basic setup, and we went through that. There is also a lot of documentation available on the Microsoft portal. We can easily find whatever we are looking for by searching. The Microsoft support team is also very helpful.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

We have seen a return on investment with Microsoft Intune.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control. It is definitely worth the cost for organizations that need a comprehensive mobile device management solution.

What other advice do I have?

I give Microsoft Intune an eight out of ten. It solves all of the problems that we were previously logging into other products to handle. Now, we can do everything from a single console, including security, management, encryption, device vulnerability, and anything else we want to do with the device. We can even run any script.

There is no maintenance required from our end for Microsoft Intune.

To use Microsoft Intune, we must have an active domain. We can then purchase Intune directly from Microsoft or from a partner.

If I had the opportunity to choose a configuration management tool again, I would choose Microsoft Intune.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Intune
August 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
911,436 professionals have used our research since 2012.
reviewer2019633 - PeerSpot reviewer
Director at a tech services company with 1,001-5,000 employees
Real User
Top 10
Jan 12, 2023
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Pros and Cons
  • "The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."
  • "We need the capabilities of the Cloud Management Gateway (CMG) to be enhanced through Intune instead of Azure."

What is our primary use case?

Microsoft Intune is used for Mobile Device Management. We enrolled our mobile devices as well as the mobile device solution for corporate devices. We have a lot of policies such as the compliance policy, and the conditional access-based policies for the corporate mobile user and we use the solution to assign their  Outlook Teams and other configurations for the organization. 

We use Intune to design compliance policies that apply to corporate devices and to wipe data from devices when users are terminated. Intune is also used for mobile-based solutions, but we have recently explored its capabilities by using the Autopilot feature. With Autopilot, Windows 10 devices can be reset and new versions of Windows 10 can be deployed from Intune.

How has it helped my organization?

Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application.

Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.

What is most valuable?

The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices.

What needs improvement?

We need the capabilities of the Cloud Management Gateway (CMG) to be enhanced through Intune instead of Azure. I suggest that Microsoft consider this. If the user already has a subscription to Intune, they should not need to buy an additional subscription for Azure services.

The support needs improvement. When we need support, we don't get a response within the SLA because the support has been outsourced.

For how long have I used the solution?

I have been using the solution for five years.

What do I think about the stability of the solution?

Microsoft Intune is a stable product. For the configuration, we could reach out to technical support, but other than that, we need not worry about anything. If we have configured the product correctly and we are not going to enhance any additional capabilities in Intune, then we need not worry about technical support.

What do I think about the scalability of the solution?

The solution is extremely scalable. I give scalability ten out of ten.

How are customer service and support?

Microsoft has outsourced its technical support so if we raise a ticket with severity, the technical support team may not be able to respond to us within the timeframe or the standard we expect. Sometimes we get the call within four hours. Sometimes we won't get that call for a day or more. The service side is pathetic now. To get support from Microsoft, we need to have our TAMs in place and then we need to submit the ticket. If we have already aligned a TAM for the tickets, we get support from Microsoft.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously we were using Microsoft Configuration Manager. The Microsoft Configuration Manager is the dedicated server for managing devices on-prem. We need to make sure the device is on the same network through which the policy is getting replicated. The dependencies with that server as well as with the network are important, and the devices need to be online on the network. Using Intune as a backup solution, if the device is not on the network or if the device owner is not in the location but it has an internet connection, then we can deploy all our physical solutions onto the devices. We are using both, the Microsoft Endpoint Configuration Manager as well as Intune, since a couple of policies are still only being managed with the Configuration Manager.

How was the initial setup?

The initial setup is straightforward. Once we have subscribed to the license, we will receive our tenant ID and organization ID. We can then access the portal and configure whatever we want. To save the configuration, we must enable it from the portal itself. The Azure Ready Connect GUI console makes it easy to join devices to Azure and to create and deploy conditional access policies.

We have four or five global administrator access levels in our organization. The most limited level is for the global administrator, who can be limited to one person. We need to involve them to enter the password while configuring the CMG, and then the Microsoft support in case we are missing any configuration during the installation or managing Microsoft Intune.

We deployed across more than 10 to 15 countries. The solution is used in India, the US, and England.

What was our ROI?

We have seen a return on investment using Microsoft Intune. We can save money by establishing our management point and cloud distribution point in Azure. Cloud support is an additional cost. We have to pay Microsoft for the VM, which doesn't act as a management point and the cloud distribution point for the endpoint. Endpoints are the on-prem devices.

What's my experience with pricing, setup cost, and licensing?

Earlier, Microsoft used to give the license using the MSDN subscription, now the subscription part uses the M365 E3/E5. Existing E5 license holders for M365, Intune, and Azure, receive a free license.

Which other solutions did I evaluate?

If we're only upgrading to Windows 10 for the monthly security patches, Ivanti has Patch Now. Patch Now is a solution that gives us the same set of capabilities as IBM BigFix, but Intune has enhanced capabilities. Ivanti Patch Now is another product similar to the Microsoft Configuration Manager console and we have to make sure the device is on the on-prem network itself. Intune is a cloud-based solution that does not require the device to be on-prem. Everything is in the cloud, including device tracking, writing, and initiating remote connections.

What other advice do I have?

I give the solution a ten out of ten.

I manage the endpoints for the implementation strategy and use the desktops or Windows for migration. I'm not from the mobile device management team, but I can give presentations on how the devices will work in the Autopilot zone with Intune. I'm also familiar with conditional access policies and what needs to be in place for a successful migration.

We have 35,000 end-users.

Maintenance is minimal. There have been no reports of any outages from the cloud perspective, meaning that any downtime is from Microsoft itself. However, on-prem systems may experience challenges. We don't need to worry about downtime and all the systems will still be operational.

New customers are definitely going to reach out to Microsoft for purchasing all the products. Microsoft will have its own lab. They will give us the live demo from the lab, but that won't be a feasible solution. We should check and bring that solution to our environment. It would be good if we can create our own test environment and then ask Microsoft to perform all those configurations and just train our engineer about the Intune part. We will know all the legacy parts of our environment which could impact when we are moving our devices to Intune, either the legacy app, legacy hardware, whether those devices are supported, the TPM, the Tested Platform Module, the BitLocker configuration, everything we need to understand before we move our device to Intune.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
System Engineer at a computer software company with 51-200 employees
MSP
Top 20
Aug 7, 2025
Replaces on-premise tools and enables us to almost completely manage a machine
Pros and Cons
  • "We were able to deploy about 65 computers in under two weeks to a completely remote user base without touching any of the machines."
  • "Every time we call, we get bounced to a new team... there is no cohesive end-to-end support, which is very frustrating and time-consuming."

What is our primary use case?

The main use cases that I had or have with Microsoft Intune include laptop deployments coupled with Autopilot and day-to-day management of laptops, including patching.

How has it helped my organization?

We were able to deploy about 65 computers in under two weeks to a completely remote user base without touching any of the machines. This year was a pure cloud environment. We got rid of their Active Directory joins, and they are running purely in a cloud environment.

What is most valuable?

The features that I find the best with Microsoft Intune are its ability to completely replace all the on-premise tools for group policy and similar functions. It now gives the ability to almost fully and completely manage a machine. 

When I first started, the user experience was okay, but it has improved significantly over the last few years.

What needs improvement?

Autopilot still leaves room for improvement regarding monitoring deployments and troubleshooting deployments.

For how long have I used the solution?

I have dealt with Microsoft Intune for approximately four and a half to five years.

How are customer service and support?

I would rate Microsoft support as six out of ten. This is a challenging area because every time we call, we get bounced to a new team. This is an area they could improve. Each time you call in, they tell you that it is not their team's responsibility. You get partway through the solution, and then they say that at this point it becomes another team's responsibility, so you have to start over with them. There is no cohesive end-to-end support, which is very frustrating and time-consuming.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before using Microsoft Intune, we were using a fully manual process, and we transitioned from fully manual to fully automated.

How was the initial setup?

It is straightforward in terms of the UI, but it can be complex to set up because you are working blind with everything on the machine.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is not cheap. Microsoft has consistently separated features and charges additional fees, which makes it a much steeper climb from a budgeting aspect because you need to buy something new frequently.

Which other solutions did I evaluate?

We did not consider other options. Microsoft Intune was our preferred and first choice, and we were going to look at anything else only if it failed, which it did not.

What other advice do I have?

We are not using Copilot in Microsoft Intune yet. We are just starting to use the advanced endpoint analytics in the Microsoft Intune suite. Initially, we could not use them because we did not have licenses for them, so we are just transitioning over to them. The advanced endpoint analytics are helping us with detecting and remediating anomalies and endpoints. We have used these capabilities to find old certificates and unexpected web browser extensions, but since we are just getting started, I am not sure of its full capabilities.

I would wholeheartedly recommend Microsoft Intune to others but advise being prepared for an ever-growing cost.

I would rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MarkusTremer - PeerSpot reviewer
CEO at GTS CloudSolution GmbH
Real User
Top 20
Sep 11, 2024
Used to manage apps, device and application management, and enroll security policies
Pros and Cons
  • "The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature."
  • "The solution's app deployment needs to be improved."

What is our primary use case?

We use Microsoft Intune to deploy devices with Autopilot, manage apps, autopatch, device and application management, and enroll security policies.

What is most valuable?

The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature.

What needs improvement?

The user experience with Microsoft Intune is not so good. Sometimes, you see an error saying policies or configurations are not applied, but you don't get enough insights to know why.

The solution's app deployment needs to be improved. It now has advanced app management as a feature, and you have an app marketplace.

For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

Microsoft Intune is a stable solution.

What do I think about the scalability of the solution?

Microsoft Intune is a scalable solution.

How are customer service and support?

My experience with the solution's technical support has been mostly bad. We have a high skill set, and we test most things. When we call support, we normally need second-level or third-level support, and the first level is not very useful.

I rate the solution’s technical support a five or six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have also worked with other tools like MobileIron. Compared to its competitors, Microsoft Intune is fully integrated with Microsoft.

How was the initial setup?

Although the onboarding for hybrid devices can sometimes be a bit complex, most setup tasks are very easy.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is not cost-effective as a standalone product. It provides good value in an integrated Microsoft solution.

What other advice do I have?

We implemented the solution because we wanted to have a zero-touch deployment. Microsoft Intune brings all our endpoint and security management tools in one place. Microsoft Intune is the base for everything because we use Zero Trust. You don't have Zero Trust if you cannot manage the device.

The solution's app discovery and app automatic updating features are very important. The App Catalog is not currently implemented, but I hope it will be on the roadmap. The solution's advanced endpoint analytics help a lot to proactively detect and remediate anomalies in endpoints. When you have issues with boot time or login time, you can see what the processes are.

I would recommend the solution to other users. In my opinion, Microsoft Intune has a good feature set and good value, but the price for the stand-alone solution is very high. I recommend including it in other license bundles, not as a stand-alone product.

We had Copilot for a testing period, and we used it to better understand or gain insights into problems and to get recommendations. We use Copilot very intensively, and it has been of help to us. However, we don't use Copilot for security in Microsoft Intune because the costs are too high.

I am satisfied with Microsoft Intune's ability to secure hybrid work and protect data on the company (BYOD) bring-your-own devices. The endpoint privilege management feature in Microsoft Intune has some limitations, but in general, it provides better security. Microsoft Intune has impacted our organization's attack surface. There is no need to have local admins.

Microsoft Intune affects our organization's productivity. It is not difficult to maintain the solution. I work with the cloud version of Microsoft Intune.

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Isms Manager & Information Systems Security at a financial services firm with 201-500 employees
Real User
Top 10
Aug 4, 2024
Offers great flexibility to users and is very easy to use
Pros and Cons
  • "If I assess Intune's user experience, I would say it is perfect and simple."
  • "Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings."

What is our primary use case?

Around 90 percent of our platforms are in the cloud, and our company uses them to manage access to various platforms. In our company, what we used to do when we were on an on-premises setup was to use group policy to basically manage access and authorizations to various services, which can be quite challenging because not everything you want to do on GPO even though it is available in it. You can use or manage VBScript and PowerShell, but it was a bit challenging. With Microsoft Intune, you already have specific processes and platforms that have several things you can do with it in terms of security and in terms of making everything standardized, sort of a standard desktop, or even a customized one based on the user's job title, ranging from executive management to basic back-end staff. Microsoft Intune allows you to customize everything, like security, the availability of some features, and even updating particular systems or where and which system can access which service from a geographical location, which we couldn't do with GPO. Microsoft Intune allows us to be very flexible.

What is most valuable?

Applications have a feature that allows you to deploy applications remotely to different systems. They can be Windows-built, some business applications, small scripts, or even custom applications. The tool can even deploy fixes, and it has been one of the features we use quite frequently to troubleshoot and fix issues.

The tool brings all of our company's endpoint and security management tools into one place.

Speaking about the impact of Microsoft Intune on our company's IT and security operations, I would say that the tool has done a good job in terms of centralized management, but there is still a lot it can do. Microsoft Intune is just a mobile device management platform. It doesn't really implement security, specifically in terms of endpoint security for ransomware and other attacks, so our company has to supplement with other solutions.

If I assess Intune's user experience, I would say it is perfect and simple. In general, the tool is very easy to use. Every feature or domain, ranging from compliance to security to DLP, integrates very well with Microsoft's other modules.

I am using certain aspects of Microsoft Intune Suite, which involves the new collection of advanced endpoint management and security tools.

If I assess Microsoft Intune for securing hybrid work and protecting the company data and the data on my own devices, I would say that it works very well in handling BYOD cases. For all the corporate business apps, you can't share data outside Microsoft Intune or the enrolled devices. It has to go through all the approved suites of Microsoft Project and then into OneDrive so that we can tell where that information passed, making it basically a DLP type of thing. You can't copy and paste anything into an external product since it must be within Microsoft's suite. The tool really helped our company keep certain information confidential within Microsoft Office Suite, and it doesn't go outside, which is helpful.

I use Intune's Endpoint Privilege Management feature in Microsoft Intune. Speaking about how Intune's Endpoint Privilege Management enables our company to enforce the least privileged access that affects user productivity in our organization, I would say that all our users are at the basic level. Depending on the function users need to do, privileged access might be required, and we can basically elevate them to do it, and then we don't have to do anything beyond that.

In terms of how important it is in the context of our company's journey to the cloud that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices, I would say that the integration part is the key since it has to follow everybody, whether they work on the company's premises or remotely with Microsoft Intune.

What needs improvement?

Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings. Currently, it is just endpoints, Windows, and mobile devices, but we would like to see the servers integrated into the tool as well so that the product covers everything.

The product currently lacks any features. For most of what we can't do with the features available in Microsoft Intune, we use PowerShell to address such areas.

For how long have I used the solution?

I have been using Microsoft Intune for ten years. I work with one of the past versions of the tool.

What do I think about the stability of the solution?

My company hasn't faced any stability issues associated with the product since its deployment.

What do I think about the scalability of the solution?

It scales up pretty much with ease. It reduces the work on the admin side. It is a very scalable tool.

With Microsoft Intune, my company covers more than 250 devices. I would probably say that it goes up to 300 devices. My company also has many remote staff members.

How are customer service and support?

I have provided technical support for the solution once or twice, but all the information regarding the fixes is mentioned on the internet. I rate the technical support a ten out of ten. In my company, we haven't had any challenging situations that required a prolonged fixing process, and it was usually done in a day or two, within which it used to get resolved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Microsoft Intune, I used a different solution for enterprise mobility management named VMware AirWatch. My company started using Microsoft Intune since it was bundled with the other services offered under Microsoft. I think my company moved to a new plan with Microsoft, and Microsoft Intune was present in it with Microsoft Enterprise Mobility + Security (EMS). My company thought about why we should pay for another service when we already have one.

VMware integrated with Microsoft like a connector, but every time there is a change or an upgrade to Microsoft's platform, it sort of disrupts VMware. My company then figured out that the closer we are to Microsoft's platforms, the better, which in turn helps us consolidate vendors.

My company involves two types of judgments to determine whether or not the consolidation of vendors my company deals with has affected our security posture. We have a Gartner evaluation, and we are trying to see if our current vendor is at least in the leadership quadrant. After that, we go for their products. Even if a tool is not at the top, it is a win-win situation for us as long as it is there. Gartner has been important in helping our company decide which vendor to consolidate products and services on.

The consolidation of affected vendors has not reduced our company's licensing costs. We recently discovered that Microsoft is basically unbundling several parts of its products. People can now choose Microsoft's models, but you cannot choose what you want as an add-on. In such a phase, we are going to have to compare apples with apples. If Microsoft unbundles Purview, for instance, we have to look for a similar DLP and compare it in terms of price and performance.

How was the initial setup?

I was involved in the tool's initial setup process. Initially, my company faced some complexities with the product's initial setup phase, especially in terms of how to deploy it remotely. We basically had to have every device in front of us physically to do the deployment.

Considering that the deployment phase was an ongoing process, it took three months to be completed.

What about the implementation team?

The product's deployment phase was carried out with the help of our in-house team with the help of the information in the tool's manuals.

The solution was deployed with the help of three people in our company.

What was our ROI?

From a cost-saving perspective, my company has no information associated with the tool. When we get the budget approved in our company, there is an additional buffer, causing us to have more of an overcapacity scenario rather than an undercapacity one.

My organization is still in the process of discovering several of the overall benefits that we have experienced from the use of the product. My company keeps discovering new features when we use Microsoft Intune's capabilities.

My company has not done any evaluations to figure out whether the product could generate any return on investment. It is something we should do in the future.

In my personal opinion, the product does offer value for money since it offers good security.

It is not difficult to maintain the product. Once the configurations are set at a basic level, the tool just keeps modifying itself and keeps on improving.

What's my experience with pricing, setup cost, and licensing?

In terms of the product price and licensing costs, my company finds the product to be reasonably priced. As long as our budget is approved for it, everything is fine with the pricing part.

Which other solutions did I evaluate?

My company did not evaluate any other options against Microsoft Intune.

What other advice do I have?

I am not using the enterprise application management features of Microsoft Intune Suite. For applications management, we are basically doing SaaS for most of our applications, so they are on the cloud. The least we do in our company is MFA or two-factor authentication and single sign-on into the enterprise applications, but they are basically on Amazon AWS or SAP.

I am not using the advanced endpoint analytics in the tool.

My company doesn't use Microsoft Copilot in Intune. I would say that my company is waiting for Microsoft Copilot to reach an advanced stage. When I say advanced stage, it means handling business cases that apply to our company's type of business. What we have seen in our company is that in areas like customer relationships and retail banking solutions, Microsoft Copilot works. With Microsoft Copilot, our company hasn't seen any business case related to our work. Microsoft Copilot is mostly for chatbots in CRM and other things, but that is not what my company wants. My company is waiting and hoping that we will see advanced features in Microsoft Copilot by next year. I am working with the basic capabilities of Microsoft Intune.

Intune's Endpoint Privilege Management's least privileged access doesn't affect our organization's attack surface since it is handled by a different platform named Symantec.

My company has not measured if Microsoft Intune has affected IT productivity in our organization, but I believe that it is something that we should do.

I would suggest those planning to implement Microsoft Intune in their company start with a pilot group and implement every aspect they want to implement with that group across different devices, ranging from Androids, iOS, Google, and everything else. In my company, when we did encryption, we found that Android already has an encryption feature, which is basically for Android, so we couldn't turn on the encryption feature. If we did turn on the encryption feature, we would lose information because it was already encrypted by Android.

I rate the tool a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sugandam Manikanta - PeerSpot reviewer
Administrator at PARITY SYSTEMS
Real User
Jul 31, 2024
Integrates company policies efficiently and has a straightforward setup process
Pros and Cons
  • "The solution has significantly improved managing a diverse range of devices. We have observed enhancements across Android, iOS, and Windows devices."
  • "There could be more competent processes and improvements in the policy space."

What is our primary use case?

We use the product to enroll devices, install configurations, and manage apps across our infrastructure. We address issues related to app protection policies, conditional access, and custom policies with its help.

How has it helped my organization?

The solution has significantly improved managing a diverse range of devices. We have observed enhancements across Android, iOS, and Windows devices.

What is most valuable?

One of the product's best features is its ability to integrate company policies and configurations into applications directly.

What needs improvement?

There could be more competent processes and improvements in the policy space. If devices follow the rules, it will benefit the company. If they do not, it will lead to non-compliance. We have been able to implement some common policies, such as data sharing, handling rooted devices, and managing cyber-available data. We are working on latency and permissions, including PIN tests and direct access to information, to enhance the overall process.

For how long have I used the solution?

I have four years of experience working with Microsoft Intune.

What do I think about the stability of the solution?

The product is stable. I rate the stability a ten.

What do I think about the scalability of the solution?

I rate the platform scalability a ten.

How are customer service and support?

The technical support services are satisfactory. 

How would you rate customer service and support?

Positive

How was the initial setup?

The product can be deployed on the cloud or on-premises. 

First, we access the Azure portal by browsing the URL and searching for Intune. Later, we can directly log in to the endpoint management section.

We create and assign licenses to use these tools and then provide users with instructions. Users have to download the company portal and follow the setup steps, which include entering necessary personal information, accepting terms, and managing settings.

Next, we handle the installation process within the company. We need to trust the application by selecting the appropriate option. If applicable, we enable settings on mobile devices. Following that, users must log in and configure settings as required. These options and settings are available through the company portal. The process is straightforward, and it doesn't require maintenance.

What was our ROI?

The product has helped save money. I would estimate that it has saved around 20% of the investment.

What's my experience with pricing, setup cost, and licensing?

The product is expensive. 

What other advice do I have?

Microsoft Intune provides everything in one place and streamlines our security operations significantly. It has impacted IT productivity across different devices, including Android, AWS, and Windows.

We use application management within Intune Suite. For instance, on Windows devices, we create and manage applications through a structured process. It involves configuring firewall settings, managing OS types, and ensuring that PC applications are updated regularly. We typically make monthly changes and create and manage application packages to maintain quality and compliance.

Copilot has simplified our operations by streamlining the issue management process. For instance, we can efficiently address and resolve issues when we receive tickets. It assists with authentication and other Intune-related tasks, which helps us handle hardware-related issues more effectively.

Intune helps secure hybrid work environments by managing both company-owned and bring-your-own devices. You can enforce policies to convert personal devices into compliant company devices, ensuring that data is protected regardless of whether the device is company-owned or personal.

Endpoint privilege management is integrated into our endpoint management system. It helps us manage and control permissions for various applications and endpoints. It allows us to enforce least-privileged access, which helps minimize security risks. I use it in my organization to enforce the least privileged access. It involves managing access through various channels and ensuring users sign in and complete necessary audits. The process is designed to act as a mediator.

I recommend it to other users and rate it a ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
VipinKumar2 - PeerSpot reviewer
System Engineer at Capitaland
Real User
Jul 29, 2024
Improves security, offers excellent mobile device management and is easy to set up
Pros and Cons
  • "The mobile device management is very useful."
  • "There are a lot of updates happening on Microsoft."

What is our primary use case?

I'm working with InTune on the user side. It's used for device enrollment and mobile device management. It's used for remote desktops and remote control for compliance. 

How has it helped my organization?

The solution helped us resolve user enrollment issues. Sometimes, users want to reset, for example, file server systems and Intune ensures a user can't just enroll any new systems.

What is most valuable?

The mobile device management is very useful. With mobile device management, we can monitor everything and control devices. We can monitor devices and fix things on remote desktops. 

Intune brings all endpoints and security management tools into one place. This helps us monitor everything from one portal. We can exclude any PowerShell command. It helps us not only monitor for but also fix any problems. We can add and remove items remotely from any device from a single place. 

The solution has a helpful feature called Co-Pilot. We can access it via the portal and configure it as we need. However, I have not used it myself. 

We use Intune with a hybrid model. We can connect it easily to other services. 

With the ability to monitor everything from one place, our security is quite good. The level of security is better. I'd rate the level of security we've been able to achieve ten out of ten.

It's positively affected IT productivity in our organization. Having Intune has made our IT engineers more effective. They can use the cloud portal from anywhere and at any time to easily adjust or deploy whatever users need. 

We've been able to save money compared to using SCCM. Intune has helped from a cost-savings perspective, although I can't speak to exact costs. 

What needs improvement?

There are a lot of updates happening on Microsoft.

For how long have I used the solution?

I've used the solution for about six months. 

What do I think about the stability of the solution?

I haven't had any challenges with stability.

What do I think about the scalability of the solution?

I haven't come across any limitations in terms of scalability. 

How are customer service and support?

I've never had to reach out to technical support.

Which solution did I use previously and why did I switch?

I also use VMware. 

How was the initial setup?

The initial setup was straightforward. We simply needed to create an account don't he Microsoft side and then we can go and get licenses. 

I administrate and maintain Intune for the company.

What's my experience with pricing, setup cost, and licensing?

I don't have any visibility in regards to Intune pricing. 

What other advice do I have?

I'd recommend Intune to others. I'd rate Intune ten out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Cybersecurity Administrator at a consultancy with self employed
Real User
Jun 23, 2024
I like how the solution deploys the policies and makes them customizable
Pros and Cons
  • "I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."
  • "Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days."

What is our primary use case?

We use Intune as the MDM platform, and we used to deploy some products connected to Intune. 

How has it helped my organization?

Intune has improved productivity somewhat by connecting the AD with Microsoft Defender and the MDM because we can identify the Internet server. That's the main application or port over which we can manage our infrastructure. It streamlines device management. 

What is most valuable?

I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it. 

You can connect Defender for Endpoint to Intune and assign the client to start porting detections and alerts, creating a little security operations center. The integration is easy but tricky for someone who doesn't know how to use it. Once you learn to use it, it's a powerful tool that can condense most of your administrative tasks into one place

Integration with Microsoft 365 and security is critical if you have a Microsoft infrastructure. You want all the tools to be connected and exchanging data so that when you make a change or deploy something, you can make an informed decision and log the errors. You can avoid having different types of configurations and strengthen your policies. 

We've been using what they call conditional access in which we set up policies and apply them based on certain conditions and attributes. For example, you can apply some policies to company-owned devices and a different set of policies to devices for personal use. 

What needs improvement?

Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days. 

For how long have I used the solution?

I have two years of experience with Intune

How are customer service and support?

I rate Microsoft support nine out of 10. When we raise a ticket, they respond with a solution or guidance on how to fix the problem within 24 hours. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used VMware Workspace ONE and one other MDM. Based on my experience, I think Intune is the most robust because of how easily it can integrate with the other Microsoft tools. You won't need to deal with the process of connecting the Active Directory to Intune. Once you have your account with a subscription and a license, it will connect automatically, and you won't have a big problem with it. 

What's my experience with pricing, setup cost, and licensing?

Microsoft offers a license that lets you access all the tools. Purchasing that license will probably be the most cost-effective if you plan to implement a Microsoft-oriented infrastructure. It's cheaper than purchasing all the products separately. 

What other advice do I have?

I rate Microsoft Intune eight out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant(Microsoft intune) at a consultancy with 10,001+ employees
Real User
May 30, 2024
It solves many challenges we face in deploying and configuring devices
Pros and Cons
  • "Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features."
  • "Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved."

What is our primary use case?

I'm part of a break/fix team using Intune to support our clients. We support Android, iOS, Mac, and Windows devices and help customers with enrollment issues, Apple configuration problems, app deployment, and other issues. My clients are small-to-medium-sized.

How has it helped my organization?

Intune brings all endpoints and security management into one place. Through the same portal, we can manage policies and deploy apps. If we push apps through the portal, they can be deployed to all users. 

Intune makes it easier to manage devices, saving us time. It solves many challenges we face in deploying and configuring devices. When something breaks, we need to investigate, starting with the configuration. For example, the kiosks are Android-based devices. When we have issues, we need to check to ensure everything is configured correctly on the portal. 

What is most valuable?

Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features. Like the MCM interface, the Intune portal is flexible and easy to understand.

The Cloud PKI feature helps us manage our complex certificate infrastructure across our cloud and on-prem Active Directories. We are using Copilot. The settings are controlled by Intune and SCCM, so Copilot works the same regardless of the product we use. It simplifies IT operations and helps us manage both. We can use AD Connect to integrate our on-prem Active Directory, connect with hybrid devices, and manage every device in the organization.

What needs improvement?

Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved. 

For how long have I used the solution?

I have used Intune for around two years.

What do I think about the stability of the solution?

I rate Intune nine out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Intune nine out of 10 for scalability. 

How are customer service and support?

I rate Microsoft support nine out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use SCCM to manage users and patches. We can push all the patches using Microsoft releases patches where we can push in a one we're using a one group and meeting one group, and then we are pushing it through this patch management.

How was the initial setup?

Deploying Intune can take one to three days, depending on the configuration required. 

What's my experience with pricing, setup cost, and licensing?

I rate Intune seven out of 10 for pricing.

Which other solutions did I evaluate?


What other advice do I have?

I rate Microsoft Intune nine out of 10. I recommend Intune because it's more flexible, user-friendly, and has more security features. I work with Microsoft technologies like SCCM, Windows Server, and Intune. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2026
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.