Our primary use case of Azure is for customer facing systems, it's hosted over mobile apps and is used for scaling up and down. We partner with Microsoft and I'm the head of IT infrastructure.
Head of IT Infrastructure at a retailer with 5,001-10,000 employees
Platform as a service is a strong feature; very easy to develop and hold space
Pros and Cons
- "The solution does a lot of coding and customization, and can go live quickly."
- "Difficult to understand how it works and it's an expensive solution."
What is our primary use case?
What is most valuable?
The platform as a service is a strong feature. The solution also does quite a lot of coding and customization, you can launch it quickly and go live quickly. It's easy to develop, easy to hold space and to maintain.
What needs improvement?
If you're not aware of how things work with Azure, it's not easy to understand. It's not clear for customers and sometimes even for Microsoft people themselves. The high cost of the solution is linked to that issue.
For how long have I used the solution?
I've been using this solution for three years.
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What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Technical support could definitely be improved.
How was the initial setup?
The initial setup is straightforward, we use a third party for that.
What other advice do I have?
I rate the solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

ICT Consultant at a tech services company with 11-50 employees
Easy to manage, good performance, and secure
Pros and Cons
- "The solution is easy to manage within the cloud application, has good performance, and is secure."
- "The solution could improve by being more user-friendly."
What is our primary use case?
Microsoft Azure is an directory and identity management solution in the cloud, similar to an access gateway.
How has it helped my organization?
It has enable me to secure our office 365 tenant
What is most valuable?
Multifactor authentication, cloud App security. The features are easy to manage within the cloud application, has good performance, and is secure.
What needs improvement?
The solution could improve by being more user-friendly.
For how long have I used the solution?
I have been using this solution for approximately four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
very good
How are customer service and technical support?
The technical support has been responsive but sometimes the agent does not have the knowledge required for the proper immediate assistance.
Which solution did I use previously and why did I switch?
we are previously using Hosted Exchange. We migrated in other to take advantage of rich collaborative features of o365
How was the initial setup?
Initial setup was straightforward. Migration managed with out issue
What about the implementation team?
In -house
What was our ROI?
95%
What's my experience with pricing, setup cost, and licensing?
We are on an annual subscription. However, there are other options available.
What other advice do I have?
The smooth operation of the solution depends on the ability of the administrator. How the infrastructure is deployed overall and how it is optimized.
I would recommend this solution to others.
I rate Microsoft Azure an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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August 2025

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Senior Director at a computer software company with 501-1,000 employees
Reasonable pricing with intuitive UI but reaching support is difficult
Pros and Cons
- "We have found the user interface to be intuitive. Microsoft is a master at UI."
- "You don't get support from Microsoft very easily as compared to other solutions."
What is our primary use case?
We primarily use the solution for cost reasons, for example, when a client's hardware refresh is coming and they don't want to incur the cost on the hardware. We also use it for capacity as, when they buy hardware, those are constrained by capacity.
What is most valuable?
The analytics services are the most valuable aspect of the solution.
The product has many useful features on offer.
We have found the user interface to be intuitive. Microsoft is a master at UI.
The stability is okay.
The solution has the potential to scale.
We have found the pricing to be reasonable.
What needs improvement?
You don't get support from Microsoft very easily as compared to other solutions. For example, AWS. If I reach out to AWS, their PDM team is very quick to respond. The Microsoft Azure team does not.
The downtime could be a bit better. AWS has less downtime.
The solution needs to scale as well as AWS, which scales much better.
For how long have I used the solution?
I've been using the solution for four to five years at this point. It's been a while.
What do I think about the stability of the solution?
The stability is okay. There are no bugs or glitches. It's reliable. However, AWS seems to be a bit better.
In terms of downtime, if you look at the reporting side, if you look at the Gartner report, it shows that AWS experienced significantly fewer outages as compared to Azure.
What do I think about the scalability of the solution?
In my experience, I've seen AWS as a little bit more robust in terms of scalability and its features as compared to Azure. That said, Azure is improving every day. Still, AWS seems to be ahead in terms of scalability.
How are customer service and technical support?
Technical support is not very responsive. They are quite slow.
While the team may be capable, the processes set up around are really bad. If you have to reach out to someone to get technical support, it takes hours and hours of effort to get to them.
How was the initial setup?
The initial setup is neither easy nor difficult. It's somewhere between straightforward and complex. Usually, with our clients, we don't get straightforward projects. However, we can't say they are the most complex out there either.
What about the implementation team?
We tend to do setups for our clients.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair. It's not overly expensive.
Which other solutions did I evaluate?
Lately, I have been researching technical comparisons between Azure and AWS for SAP HANA 2.0 migration from on-premises to the cloud.
What other advice do I have?
We are Azure partners.
I'm mainly providing services to my customers, and therefore am not necessarily an end-user.
For the most part, I would recommend Azure. However, we cannot just recommend Azure blindly. Azure suits mostly the customers that are using the Microsoft suite of products. It brings your own licenses into the play so that you don't end up with another cloud. If you're using Microsoft products, then Azure is a straight fit for you. You should not evaluate any other cloud. However, if you're not using the Microsoft suite of products, if you're using MS Skills, running Solaris, and all of those things, then you have to evaluate which cloud is better.
I'd rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Highly stable, scalable, and good technical support
Pros and Cons
- "The technical support has been good."
What is our primary use case?
In my country, many organizations want to migrate their operations to the cloud. This is why we are using Microsoft Azure.
For how long have I used the solution?
I have been using this solution for approximately one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft Azure is scalable in my experience.
Approximately 1,000 use this solution.
How are customer service and technical support?
The technical support has been good.
Which solution did I use previously and why did I switch?
We also have customers using AWS.
How was the initial setup?
The installation is easy.
What about the implementation team?
We did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution could be reduced. We are not able to create a free account in my country.
What other advice do I have?
I recommend this solution to others.
I rate Microsoft Azure a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Architect at a transportation company with 10,001+ employees
A stable and scalable solution
Pros and Cons
- "The initial setup is simple."
- "The diagnostics should have more logs."
What is our primary use case?
The information is confidential, so I cannot discuss what we use Microsoft Azure for.
What needs improvement?
The diagnostics should have more logs. We must pay a surcharge for our dependence on the Azure monitor. Each platform comes with its own logs.
For how long have I used the solution?
What do I think about the stability of the solution?
The stability is good. There is compliance with the SLAs and we have not encountered any issues in this domain.
What do I think about the scalability of the solution?
The scalability is fine and this option exists with many of our products.
How are customer service and technical support?
I have not had occasion to make use of technical support.
How was the initial setup?
The initial setup is simple. It's not a big deal.
What's my experience with pricing, setup cost, and licensing?
There are added costs to the company or for scaling for most premium products.
Which other solutions did I evaluate?
I did not really evaluate other solutions before going with Microsoft Azure.
What other advice do I have?
We work off an app service environment. We are end-users of Microsoft, although my specific role is in IT architecture.
I rate Microsoft Azure as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Technology Officer at SYSDE
Flexible, integrates well, and beneficial templates
Pros and Cons
- "The solution is very flexible, it is not limited to Microsoft solutions. It integrates well with other solutions, such as Oracle. There are a lot of templates we are able to use allowing us to reduce the time for configuration."
- "The solution could improve by simplifying network management."
What is our primary use case?
We use Microsoft Azure as a cloud-based platform.
How has it helped my organization?
The solution has made operations for our organizations better by offering flexibility and integration with multiple other products.
What is most valuable?
The solution is very flexible, it is not limited to Microsoft solutions. It integrates well with other solutions, such as Oracle. There are a lot of templates we are able to use allowing us to reduce the time for configuration.
What needs improvement?
The solution could improve by simplifying network management.
For how long have I used the solution?
I have been using the solution within the past 12 months.
What do I think about the scalability of the solution?
The solution is very easy to scale.
What's my experience with pricing, setup cost, and licensing?
The price of the solution can be expensive.
What other advice do I have?
I rate Microsoft Azure a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager, Enterprise Infrastructure at a tech services company with 1,001-5,000 employees
Scalable, easy to use, and offers excellent performance
Pros and Cons
- "The performance is good."
- "The solution is less mature than AWS."
What is our primary use case?
We primarily use it for infrastructure and for some of its containers. It's very similar to AWS.
We moved to it as part of the initiative for the country to start using Azure services.
What is most valuable?
The solution offers many of the same features and has similar functionality to AWS.
The performance is good.
It's easy to use.
We find that it's stable.
The solution scales quite well.
What needs improvement?
The solution is less mature than AWS. That said, it is catching up quickly.
The solution could always be cheaper. That way, it would be less expensive than AWS.
For how long have I used the solution?
I've been dealing with the solution since 2016. It's been about five years or so. I've had some time to work with it a bit.
What do I think about the stability of the solution?
The stability is very good. It's a reliable solution. There are no bugs and glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We have found the scalability to be very good. If a company needs to expand, it can do so with ease. It's not a problem at all.
How are customer service and technical support?
Technical support has been great. They are helpful and responsive. We are pleased with the level of attention we get if we need assistance.
Which solution did I use previously and why did I switch?
We have also used AWS. We use both of them right now and like them both. They are very similar tools.
How was the initial setup?
There isn't really an initial setup. it's on the cloud and subscription-based.
What's my experience with pricing, setup cost, and licensing?
The pricing is more or less the same as AWS. They are very competitive with each other. There isn't too much of a difference, price-wise.
In our case, the solution doesn't have a license. It's subscription-only. However, you can buy your own license separately and install it on whatever system application you're using on Azure. This is the same in the case of AWS.
What other advice do I have?
I'd rate the solution at an eight out of ten. It's a good solution with a lot of potential and we've been happy with its capabilities so far.
Whether or not I would recommend it to other companies depends on the use case. If you have a specific use case for using the cloud in general, then likely it makes sense to go with Azure.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Project Manager, Senior Java Developer at a financial services firm with 1,001-5,000 employees
A very user friendly interface, easy access, and great features
Pros and Cons
- "Great features at a good price."
- "Performance could be improved."
What is our primary use case?
I am a customer of Microsoft Azure and this solution is for my personal use.
What is most valuable?
Compared to other solutions, I find Azure to be the best organized in terms of user interface, access, and features. The Google cloud platform is very awkward, access is not easy and it's difficult to see the prerequisites for your needs. With Microsoft, everything is easily accessible, you see all the preconditions, all the requirements with great monitoring, and at a good price. They do a lot of promotions so I was able to get the Azure subscription with my Visual Studio subscription.
What needs improvement?
It's possible that the performance could be improved, but it's not a big issue.
For how long have I used the solution?
I've been using this solution for two years.
How are customer service and technical support?
I haven't had experience with Microsoft's technical support because they offer good insights in the platform itself.
What other advice do I have?
I would recommend this product.
I rate this solution a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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