The solution's technical support team takes time to respond to users, making it an area of the tool's shortcomings where improvements are required.

It would help, if, in the beginning, there was an onboarding process to show how to set it up properly or how to set up the things properly, or how to have the support they need or the guidance on how they should deploy it. In some cases, there are things that are not so crystal clear. The platform is evolving all the time. It's not that you have, let's say, a quarterly release or a yearly release. Every month there's always something new. That's the reason why it's sometimes difficult to follow up as, in different components, in different areas, the features are evolving also.

They need to give more guidance or some video training or try to understand more what the organization is trying to build or accomplish and assist them on their journey. That sometimes is difficult. The companies, for example, sometimes don't know where they want to go. Only after a few years do they have some certainty. IF a big package is being offered to a company, they should be able to sit the decision-makers down and say "Okay, this is what we have. This is what the tools can do, what the tools can offer you." It would give them really important insights. If they have those insights, then they can make a more, let's say, clear decision.

They should show more examples or POCs. They should be able to say "Okay. I can show you, for example, how this solution was beneficial for our Coca-Cola client." I know Microsoft has several clients with various solutions. It's just a question for them to show the portfolio of each solution, and how the solution was going to develop, and how the solution was deployed to those organizations. Then, potential clients can say "Oh, great. I can reuse this solution for my organization." They don't need to think about how they would use the features from scratch when they can have already something that was, let's say, POC developed.

The security features and the engine they are using are not good enough. They are not able to protect you from phishing attacks, which is the biggest drawback of this solution. We have been getting phishing emails, and I have been chasing Microsoft every single day. In terms of configuration, all the controls that they have recommended are in place, but we are still getting a lot of phishing emails. 

I would like to see a feature that allows us to share a folder from an online archive, which is a sort of mailbox attached to the primary mailbox. Currently, you can share folders, contacts, and calendars only in the primary mailbox. You can't share any folder or other things from the online archive. The limit of the primary mailbox is 50 GB, whereas the online archive is unlimited, so it would be useful if we can share a folder from the online archive. 

Office 365 is complex in terms of creating a form. From the Microsoft team’s perspective, the interface could be improved; it should not take time to find out.

As the world moves towards AI, how does Microsoft 365 Business integrate AI features? For example, you can create presentations using AI. With AI, it takes less time to convert a presentation into a more visually appealing format, such as changing the slides and adding pictures. However, there is still room for improvement in generating content based on the input provided.

Microsoft 365 Business should be made more of an open-source solution that would be accessible without any cost. Google Office tools are picking up well, and I expect Microsoft 365 Business to be more similar.

The downside of Microsoft 365 Business stems from the fact that it is a bit of a pricey product. You need to move to an enterprise plan if you want the product's desktop version. A company that chooses Microsoft 365 Business needs to consider that not every employee who works from home has an internet connection.

The tool is slow sometimes. The performance could be improved.

The solution’s cost could be improved.

The ability to manage the updates a little better would be helpful. Sometimes end-users will get a prompt in the middle of the day that they have to update. When there's a new update, then their system automatically starts to reboot, which can be ill-timed. Having a little more control over that would probably be welcome. Notices in regards to updates and being able to manage the timing around them or to be able to do it at off-times would be helpful.

As we get into SharePoint and so forth, they could do a better job of giving you some guidance on the very basics as to how to get started. They have a lot of stuff when you're using it, so getting some foundational knowledge as to what to consider when laying it out and how to approach it would be helpful.

I have yet to explore all of what this solution offers. At this time, my focus is on learning more about Teams, especially the forms and the collaboration.

The area that consumes a lot of my time is auditing. I am responsible for handling the licenses and was not happy with the amount of time spent during the auditing process.

There is always room for improvement.

In future releases, I would like to see more integration options. 

Stability-wise, the program could be improved.

The acrylic solution could be improved. There is an error in the languages which creates a very big problem. In Hebrew one writes from right to left, not the converse. Customers receive emails in which the English word appears at the beginning instead of the end. This makes reading challenging. There is still an issue with the Greek language. 

We have 5,000 employees and 75% are working from home. It's very stressful when you're video conferencing and you can't disable your own video feeds. I'm always having to look at myself during a conference call. One of our consultants suggested disabling our own self video feed to reduce the stress during a long conference call. It's something small but it bothered everybody.

The other issue is when you want to connect the publicly accessible telephone network to Teams, it requires a paid service and additional models and hardware. If I invite you to a Teams session, you need to have Teams installed. It requires a specific phone connection and for you to have a phone in order to dial into the conference switch. Zoom has a pool of telephone lines already included in the base service and you can just call up the conference number without needing to install anything. That's not the case with Microsoft. 

If they want to encourage more usage, the pricing should be looked at. The pricing should be in a way where we can leverage the E5 functionality. 

The security section of the solution is also something that is of great concern, especially now that a lot of people are doing work from home. You need the Microsoft Intune solution to help protect your documentation, your documents, and to keep your data confidential.

Lower license options should come embedded with security.

The security sites need to be simplified and the technical support needs improvement.

In the next release, I would like to see the management of the security features become more user-friendly.

There could be less frequent product updates.

At least a basic collaboration tool or project management tool should be included in the solution for the price we pay.

Microsoft 365 Business’s stability needs improvement. There are a lot of system downtimes. It could work better.

They could maintain the consistency of features and UI while updating the product. It is fine to release frequent updates, but there shouldn’t be drastic changes in operations.

They can improve their training materials. Sometimes, seniors are busy, so Microsoft should build training materials in local languages and add more features based on them so that there is a better understanding of functions and features. 

There are a lot of bugs, which I don't know how many people have come across. 

In Microsoft Teams, when you share any screen, I can't see much because the Microsoft Teams Window takes the majority of the space. A task section comes up and then below the screen, a list with the names of the people you are collaborating with comes up. When you have to share the screen, you get a small window, which also depends on the screen resolution of the person seeing it and sharing it. You basically need to have an extendable monitor and display unit to see the bigger screen. There should be a full functionality for changing the desktop screen to full screen. That would really be fantastic. This is surely going to be a critical area. If you see Zoom and Cisco WebEx, you get the full wider screen. 

In Microsoft Teams, voice quality can be made much better. I think the codex part can be something on which they can work further.

In Microsoft Outlook, the GUI is years old, which is boring and makes you want to switch to the postal way of sending emails. They must change the GUI.

I am a bit skeptical about the promises that are made by Microsoft. Even though Microsoft makes promises that your data will reside on the servers within your country. I don't think it is so, and the corporate data, the governmental data, and the patient data are still in Europe. In terms of the land laws, even if I have an agreement with Microsoft that my data should not be shared with any other countries, at the end of the day, the data is residing on some other land. So, the land laws of that particular country have the right to have access to the data that is residing on the server of a particular continent. So, the government can intercept the data. That's why I'm a bit skeptical. However, so far, no cases have come up related to this, but one day, it may come up. I hope Microsoft will find out a permanent solution for that. People are becoming more aware of privacy.

Group and membership administration in Teams is confusing. It could be improved. The configuration could be faster.

The platform’s GUI could be more simple to understand.

The platform's security aspect needs improvement. They should include an inbuilt security feature.

One of the only aspects that I do not like about Microsoft is that they release solutions into the market without testing them and rely on users to test them.

We haven't used the solution for very long just yet. I can't say that I have come across missing features or faults in its design.

The customization after the initial setup can take a while.

The solution could always be cheaper, as we like to pay the least amount possible.

As long as the solution continues to add new features and grow out the offering, we will be very happy.

The solution has a lot of areas to be improved. The tool needs to improve its background synchronization of data between the platforms. It can facilitate better decision-making and analysis of data. The tool should also make improvements to responsive mechanisms which can eliminate any bottlenecks.

From time to time we have some issues with OneDrive. OneDrive is not perfect. It's nice, however, from time to time we have some problems specifically with reloading the replication. We have to set it up again and again. It's not very stable.

The technical support process could be a bit more secure. The information should stay within the ticketing system itself and not be passed via email.

It could be more reasonably priced. It should be more affordable.

The stability could be improved.

Business 365 could potentially affect compliance with local and industry-specific regulations.

Some of the menu options are not as logical as you would think, and it takes a lot of skill and thought and sometimes a little bit of research, to figure out what it is you're actually wanting to do and how to go about it. I think the solution could be a little better on mobile; viewing some things can be a bit difficult and if you're trying to edit something it can be somewhat challenging.

We had some hiccups where people would inadvertently send things out to external parties. When they realized, they just blame Outlook for being at fault, however, they do not think of themselves as a problem. They do not try to make changes to the behavior that they follow. That's why we are trying to figure out what other solutions are out there - to see which could probably aid end users. We need something to stop them before they send out an email to an external party. If they're prompted to check before sending, we can prevent data from getting leaked out to external parties. I'm not sure if that's a feature that could possibly be added to Outlook.

If Microsoft could do something about data loss prevention, that would be ideal. There needs to be more than just the capability of flagging an end-user.

Of late, the support has been very patchy at Microsoft's end. It's been like this for about one to two years now. From a support perspective, if you want to rank how good the support is, it's probably around seven at this point in time.

There used to be a lot of articles, however, they've dropped off or have gotten removed and therefore there's less available knowledge online. They need to work on building up their documentation again.

The solution could always be a bit more secure.

If there was a way to make the product more intuitive, that would be helpful for the end-users.

They should simplify breakout rooms a bit. Breakout rooms are probably the most important factor. They have done some work on breakout rooms, but they probably have to do a bit more to make them simpler.

There should be more alignment between Windows solutions, mobile solutions, and web solutions. That way the user experience is always the same. Currently, a Windows solution is very powerful whereas the mobile experience is basic.

The tool should improve its interface.

There could be more integration with different platforms for the product.

When you're looking at the management of the endpoints, for example, Intune leaves a lot to be desired.

If you're looking at Microsoft 365, Intune is part of that as well and Intune is kind of a nightmare.

The Office platform hasn't changed too much, apart from the fact that the server backend has moved to the cloud. In the cloud, some things work a little better and then some things work a little worse than before.

The dashboard is an area of improvement. It is needed for the summary of the device. Telling how many emails you have, and what needs to be responded to. 

AI-based intelligence should be more intuitive. For example, in Google, you can schedule a meeting and Google will ask you if it should schedule a meeting based on your email. It will tell you the times that are available. 

It would be good, for example, if the solution offered some programs within the solution that could provide training the personnel to use the product. 

It would be ideal if they could improve the cybersecurity of the endpoints, and provide pictures of new zero-days cybersecurity threats as soon as possible.

Microsoft has different tweaks on various interfaces. If you look, for example, at where the button to update Microsoft Office software is in Word, Excel, and Outlook, they're in three different places. They need to standardize the design in a lot of ways.

Once you update Office, there's a button which takes you to the Microsoft website that is supposed to show what is new in the latest release of Office. It hasn't been updated for at least half a year. Right now, what's listed there is from February.

Teams is, in some respects, lagging behind Skype for Business in some telephone-related features. For example, if I'm talking to you through our Jabra earpiece and if I speak on Skype for Business, and I want to end the conversation, I can press a button on my earpiece and it drops the call. However, Skype on Teams doesn't work this way. This is the telephony side and integration with voice devices could be better.

In Excel, Microsoft is creating better programming functionality, which would allow you to programme without actually programming, which is easier than Visual Basic. They call it Labmda functionality in a beta release, but they have not released it yet. I wish that it would have been available already.

The Office solution has collaborative capabilities, however, it's not as advanced as, for example, Google Docs. 

If Word colaborative work on a document works in most cases. However, in Excel, two people can work on the same document, however, it's not truly in real-time. 

The product can get expensive. You do need to pay for features and add-ons.

A lot of the administration is done through the web interface, and that can be a little clunky sometimes. It is changing. They have a legacy interface and the new interface. So, it takes a little while to get used to one over the other, but it is not a huge thing. In the end, it usually works out.

In Teams, it is a little tricky to set up a guest or to become a guest on someone's domain, but if people do that, then you have an improvement in the shared access. The real pain, which is not a big thing, in Teams is if you're a small business user, it is really hard to get somebody on a different domain into your list of contacts. You can't just chat with them or start an instant meeting. That is easier to do with Zoom, which I also use. The real issue in Teams is that if you're not on the same domain, a lot of the good functionality falls apart. You have to actually be a guest in the other person's domain. I have a large customer, and they created a guest account for me in their domain so that I can chat with people inside their organization as though I was inside their organization, but not everybody is willing to do that. Some of my customers are Aerospace and Defense, and nobody gets on their domain. So, if you're in two different domains, the communication sucks, and you're better off picking up your phone, which is bad. If you go back to the old model of Skype, you could add people, and then you could chat with them whether they were in your domain or not.

I suppose it could be more secure; every solution could be more secure.

Its price could be better for companies that are not using it massively.

There is potential for it to offer even more features such as compliance reporting and device management. Given the rapid growth of other companies, especially in product management, I believe that Microsoft 365, being widely used by organizations, could incorporate additional features to compete effectively with these fast-growing companies in the market. It could enhance its functionality, possibly through the inclusion of an Apex Gateway.

The platform's pricing needs improvement.

While using the screen sharing feature in Microsoft Teams, the screen sometimes gets stuck when we move into the remote desktop. They should work on that particular area.

Coming from larger companies, if you had 365 questions for Microsoft, it was hard to get a hold of them. The one way I could get answers was by talking to a friend, or one who has used 365 as well. Microsoft has no time for the little guy. I can Google to look for answers, however, you run the risk of getting answers that are baseless. It would be easier to use if you could get better help if you need it. 

Most Microsoft applications are not the most user-friendly.

Google Docs and Google Sheets are much more flexible than Microsoft 365 Business software. Additionally, I have found one of the biggest issues with any of the Microsoft management platforms is they are tremendously unintuitive. However, you get used to it, you accept it, and you work away on it.

Google is much more versatile, and they provide a different experience. That is not to say that they are better or worse.

The solution could improve on the synchronization. The synchronization depends on the time of the day and what is happening in the USA. For example, when Americas wakes up, everything slows down at that point but it is to be expected. Sometimes it can take up to 24 hours to synchronize changes. The same is true for Google but they do it differently. There is a lot less frustration around Google Workspace than there is around Microsoft 365.

The OneDrive part could be more user-friendly, because many people want to use it. The sharing of the documents, such as files, should be addressed in respect of using a personal user. 

Microsoft needs to enhance its part in service management. I believe they have a product called Orchestrator, it does not get the same benefits and functionality as the rest of the solutions such as Dynamics or Office 365. They can improve by providing more integration with other solutions to cover the full business spectrum of needs, this would be a great benefit.

Office 365 Business needs to fully be shifted to the cloud because of the improved functionality. Many corporations, such as ours, are looking to be fully implemented on the cloud. The domain functionality and active directory should be fully available on the cloud platform. They need to look at this point because having things local, such as local domain and local policy, need to be shifted and available on the Office 365 platform. This would be good for corporations to have a full cloud solution.

The solution could provide us with more storage. It's always good to have more space available if we need it.

It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to access it from at least five devices.

Microsoft should add Visio to their business suite and not have it as a separate application.

The solution could integrate better with other products such as Skype and Zoom, at the moment it slows down the computer.

I think every product manager has to use the products by himself because I am a product manager in my company for years, I have seen rudimentary mistakes. For example, in previous versions, there were no problems with simple operations. Currently, I see unstructured development. In previous versions it was always stable, now they focus on un-useful features, instead of useful ones.

Some of the functionality in the solution needs to improve. For example, when receiving a message in Outlook regarding the start of a meeting, it is not easy to connect, pick a microphone, or click the link.

Some of Google services are better than the ones with this solution.

I think where Microsoft could help with the product is to perhaps have an agent/ comprehensive start up video, that can assist with the initial setup since you're now dealing with several admin panels. You can learn it yourself but there are certain tips and tricks that could much more easily be communicated in a conversation. For example, know that if you go into an admin portal, you're going to need five things; and you need those five things before you go into the portal and they each may need their own setup/initiation.

I submitted a good few support tickets early on because some of it was a bit overwhelming. When you're a small business and you suddenly realize that there are various admin portals which all do different things and you set something up in this portal and then you have to go set something up in another portal and connect the dots. If you don't know to do that and you haven't yet read ALL the documentation, it can be very overwhelming and you can feel a little lost. But once you get your head around it all, it's quite brilliant - the architecture and how they set everything up in the background.

The parts of the product that can be improved are the Forms and Flow features. They can be more intuitive and productive. 

The price is the main issue. Not everyone can afford the product.

The initial setup can be a bit complex. There are some advanced features or features not very easy to use. They may be more suited for people who have some IT knowledge.

If Microsoft could offer more support, that would be ideal. 

The solution could offer better email security or spam control and anti-phishing features.

Sometimes, the solution can be more scalable. Sometimes the app crashes in between calls and sometimes it hangs.

There are other kinds of problems with incompatibility issues with other types of software. 

Their support should be improved in terms of faster response and better resolution. The price of its license should also be improved.

Ongoing better integration would be good. It's still not fully consistent among all the platforms running on Windows and IOS. It's getting better and better, but there's still a lot of consolidation or integration work to be done.

More easily accessible training modules would be good to have. They exist, but you have to search for them. Ongoing user support and ongoing learning and education in the product, without being offensive, and making that access easier would be a big advantage over today's product. It should not be an aggressive offering, but it should be easy to find so that we don't have to dig for it.

I haven't encountered any issues with the solution so far.

The user interface could be a bit better.

I cannot recall coming across missing features. I don't have an opinion on what they should add to future releases.

Microsoft Teams for Mac isn't good enough just yet. It's an aspect of the solution they can still work on.

The cost could be a bit better.

Policy integration could be improved in the current infrastructure and the current applications.

The initial setup is slightly complex.

There could be better integration capabilities. This could be simplified. There are lots of applications that could potentially be integrated if only the capabilities were there to do so.

In general, we don't feel that there are any missing features per se. They do have a very good offering of applications.

I don't like the tool's administration which consists of crappy operations. 

The solution could have better email automation. 

Data protection needs to be improved.

Scalability is an area that needs to be improved.

The solution could improve by being more secure.

We would like to see the solution use more artificial intelligence bots in future releases. 

When it comes to security features, the package is important. The high 11 packages offer security. 

While I don't consider this to be an issue, I believe Microsoft 365 Business to have better internal integration then it does with outside solutions. 

My main pain point concerns the licensing price, which could be lower. 

For the past six months, I have been facing a synchronization issue between the calendar of Microsoft Teams and the calendar of Microsoft Outlook. In Microsoft Teams, I can't see the updated version of some meetings, but Outlook shows the updated version. There is a problem with data synchronization between the calendars of these applications. Both calendars should be synchronized.

In Microsoft Teams, more controls should be added in terms of broadcasting and webcasting. Sometimes, there is a lag in shifting control and transferring the content to an audience with more than 500 people. They should make it more usable for a large audience. We frequently conduct training sessions with more than 500 people. We also have annual meetings and collaboration with different teams on a single platform, and it gets difficult to shift the control of the presentation to another team. It currently takes a lot of time, which is not helpful when most of the people are attending meetings outside of their office hours. Zoom is comparatively easy for training programs and broadcasting.

The pricing could be improved.

The solution could work to offer better security.

I can't recall any features that would need to be added to improve the solution. It's quite effective as-is.

Microsoft Teams for Mac isn't quite good enough yet. . Until they find a way of allowing you to send your compute audio during a teams meeting it is useless as a presentation training tool

They need more tutorial training about using the advanced features. It would be helpful.

The solution could be more streamlined. The enterprise version should only contain enterprise features and not other items that aren't business-related items. 

I'd like to see some extra basic features included in the package. 

The solution could improve by providing more customization for the user interface.

It would be helpful if the product offered a way to filter out background noise. Sometimes people connect in cafes and it's so loud in the background. If they could find a way to filter that out, so you could hear the speaker, that would be great.

It would be ideal if some applications, such as PowerPoint, were more flexible. The online and desktop versions should have the same user experience. 

The purchase process needs to be streamlined. I really struggled just to purchase the solution.

The diagnostics is an issue that needs to be addressed, as it cannot be seen when needed. 

Furthermore, there is insufficient on-line information in respect of what is transpiring in real time concerning conferencing. 

The solution isn't stable. It's an important aspect of the product that needs to be looked at and worked on.

I do not agree with how the licensing is set up. If you have a staff member leave your organization, for example, you still have to keep paying for the email address. I have staff members that have left a year ago and I'm still paying for their license. 

Communication regarding updates is an area that can be improved. They've rolled out a lot of updates right now, but we don't know that they're coming. A feature will look different or behave just a little bit differently from day to day, and while most of the updates are great, having some sort of advanced notice that that update was coming and what they changed would be helpful.

We would like some documentation regarding the updates.

I would like to see a connection between their planner board, and a project for the web would be better.

Microsoft Teams, which is a video conferencing, chat, and collaboration tool, has some issues with video codecs. It has really bad performance, especially on the Mac OS, and requires a lot of improvements. I'm using MacBook Pro, and the performance of Microsoft Teams is disastrous. It is really unusable. Given our subscription, we get Microsoft Teams for free, but we are often opting to use Zoom or some other tool because the entire computer becomes almost unusable. New age applications should be written in a way that ensures similar performance across different operating systems. I'm not sure how it works on Windows. I assume it works better, but Microsoft needs to ensure that the performance is really good. It should provide the same kind of user experience across different platforms. They can use more efficient development tools when it comes to applications. They seem to be using a technology that uses a lot of resources on our personal computers. I know that Microsoft is pushing a lot of applications to be built in the Office 365 ecosystem, but Microsoft Teams should be a focus because it is a collaboration tool. Its performance and usability need to be better, especially in the times of COVID-19. As a part of management, I use the collaboration tools and video conferencing tools for approximately five or six hours a day. Such issues have a big business impact because the management makes decisions about the tools that are going to be used within the company.

SharePoint could somehow be improved or changed to match the features of Confluence from Atlassian. There is an opportunity to do some improvements there. 

The price could be better.

There is always room for improvement.

They should have a consolidated app, rather than have different applications with a different app. It is a bit annoying.

Consolidated apps are better than having individual apps for different applications.

Recently, they have upgraded a lot. They even have the RPA for automation and RPA for using Power Automate. They even have the power apps that create the power apps themselves.

They do have something in SharePoint that is not really very flexible in creating SharePoint as the internet website.

If they could convert SharePoint to become an internet website where you can create your own internet website for the public, it would be much better.

With SharePoint, there is always a header at the top that indicates that it is SharePoint, and most websites don't like that. If you are using a platform for SharePoint, they always have that. They could always change that to become a footer to say that it is SharePoint.

People would need to look for another developer to develop a website that is not really that user-friendly from an integration perspective.

One thing that could be improved is the need to log out and log in again if you need to enter a different work space. It's quite inconvenient and seems to be a problem from the access directory because the different roles can't be separated. I work as a user community liaison and receive many invitations from different workspaces. It's quite frustrating and definitely something that could be improved. 

We have only just used the solution for a one-month period now. We do need more time to work with the product to get to know its ins and outs a bit better. That said, sometimes we feel that it is a little bit slow to connect to the public cloud. Not all the time. Just some of the time.

The management could be a bit better.

Excel hangs many times, especially when we have equations. Excel is very heavy on the hardware, and it needs powerful hardware. I hope they can enhance the performance of Excel. Other products are working well, except for Excel. 

The thing I think can be improved is the Teams functionalities. Teams software is like Zoom and it is more-or-less the same idea. It is less intuitive in comparison to what I was used to in Zoom. Zoom has a much more intuitive interface and is user-friendly in how you create meetings, how to participate, and how you invite people to join groups. You can do conference calls with many parties more easily using Zoom.  

Inside the organization where everyone else also has Teams, it is a very good tool. But if I want to have someone join that is not in my organization or using another connection method like a phone number, it is tricky. You cannot dial to regular phones which is a feature that exists in Skype for Business.  

The integration with other products is less fluid compared to Zoom and Skype for Business. Those products are more flexible and I am able to dial regular phones. Zoom is a much more flexible product and I may like it more because it is familiar.  

One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets.

I don't have any issues with the product or its offering. There aren't any missing features. I've enjoyed working with it. 

It could be flexible in terms of working with other cloud-based solutions. 

365 Business' workflow should be better integrated into our current ERP systems. We are running two different ERP systems that are integrated, so it would make sense in the future to have those systems integrated into a content management workflow system. As it is, 365 is extremely open for integration, but it could be more seamless. Also, from an administrative point of view, it's a bit scattered. A more centralized user environment would be better.

I would like to see more integration in the next release.

There are a lot of modules, for example, between Teams and SharePoint, that could be more transparent. Many users aren't too sure of the difference between many Microsoft tools or how to use them together. 

While the many tools on offer come as one package, the manager who deployed everything doesn't really know the differences or how to use each individual app correctly. This requires an internet search for demos that can lay out how best to use, for example, Sharepoint, or Teams. 

There needs to be more documentation to make the usage clear. We need more transparency on things like in which conditions we can use Teams and how we can connect that app with Sharepoint, and things like that.

It's difficult, sometimes, when we deal with other teams or organizations that aren't using Microsoft Teams. When they don't have the same systems, it makes it difficult to communicate with everyone.

We haven't really had any issues with the solution.

Occasionally, it does go down, however, for the most part, it's fine.

The process should be a bit more seamless.

The solution could still use better integration with Apple infrastructure. They should offer better support for iOS devices and more regular updates for iOS, as it's working pretty well for Microsoft solutions and for Windows systems, yet it does not work quite as well for iOS. 

I've used the solution for so long, I am very comfortable with it. I don't recall feeling anything was missing in terms of features or capabilities.

It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this stuff included. It would just be easier to find the things that you use all the time if that were the case. For example, it has a lot of mail features I have no need for.

The pricing can be reduced.

I don't like the number of email notifications that are sent, it's too often. I receive emails every day. It would be better to have weekly updates with one summary or have the summary every fortnight.

I would like to be able to connect Power BI to data sources easily. The Enterprise level comes with gateway connectivity, and that comes with many permissions. I understand that they are concerned about security, but they don't make it easy to automatically link your Power BI workflow to your apps such as Excel, PowerPoint, data sources, Access, and to your Microsoft flow at an enterprise-level deployment. It would be good to have a back-to-back connection between applications.

• I am very disappointed that this version does not include the Microsoft Project tool, which is essential in our area of ​​work to plan projects. 
• Outlook has always left me unhappy with its interfaces, although it has improved in its latest updates.

The solution could be a bit more mobile-friendly. It's easier to use on a desktop or laptop. It's a bit different on the phone. 

The applications could be more user-friendly for end-users - and this is especially true for the mobile version as everyone is doing everything on their phone these days. If there's something urgent, if you're on a vacation or something, you have to send an emergent presentation, an important proposal, something like that, you tend to use your phone. That's why they have to improve the licensing regarding mobile apps.

Microsoft 365 Business could improve by being more secure.

From my experience, I would like to have a very clear way to distinguish between the billing plans and what is offered for the corporation and for personal usage.

The solution could improve by allowing more integration.

Security is an area that needs improvement. The advanced security would be at the ultimate operating system level with advanced security where you would not have to rely on third-party security.

I would like to see more security features included.

I feel that the user interface can be better when it comes to file sharing. At times, it is too clumsy, especially when there is a need to go to the team channel.

The user interface in respect of access and the channels can also be improved. 

It would be better if they offered more integrations to integrate with other platforms. It should also allow the content to be accessed over the LTI.

There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release.

The dashboard can be made more user-friendly.

I do not like Outlook. They should be able to build something better.

The product could be more stable and the performance could be better.

The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better.

There is no better solution than 365. I cannot recall coming across any aspect that is lacking. 

If they offered more integration capabilities, that would be ideal. 

As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file. That seems to be the functionality that would probably have to be updated on a Google Docs side, and not necessarily Microsoft 365.

The solution needs to make sure it does have the scalability potential in place for large-scale organizations. As a smaller organization, I can't speak to how scalable it would be for very big companies.

It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently.

In terms of what could be improved, they are continuously developing it, but sometimes not necessarily in a good direction. There are changes happening every three months so you actually have to learn some tools again. I'll give you an example. Teams used to be really good and now, I have a feeling that they hired developers from Skype Business because it's actually not very good.

The same with some other tools which are actually being developed, then all of a sudden they are not as good. For example, OneNote. OneNote is a really good tool or used to be a good tool, but now nowadays, it is a bit like Confluence and other corporate tools. I cannot tag anybody. If I make a note in OneNote, I have to send them an email with the link otherwise nobody will actually check it.

There is room for improvement.

Microsoft is having some issues now and therefore it may not be the best time to evaluate them. However, they acknowledge that they have the issues. They are working to fix things.

The stability is a real issue right now. It's something that they need to fix.

It's a bit complex in itself when you get into items such as security or compliance. That said, if you're knowledgeable it's no trouble. We are excited to see the end result after the various roll outs that MS is currently carrying on.

The price could be cheaper.

The technical support could be more knowledgeable.

We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss.

The solution could have better integration with other applications. 

The stability could be improved.

It is secure, they could always add more security. People worry about storing confidential documents or sensitive company documents in the cloud. But scenarios are changing now. Companies are gaining more trust on that level.

The only thing that I don't like about it is the price. Its price should be improved.

In terms of what could be improved, it has always been my question why can't we just have one solution? Everything is an add on. You've got Microsoft Office or Microsoft Business, and I think Outlook should be the primary. I think Outlook should tie into a backend database and everything should be done in the Outlook screen. When I take notes, go to the conversation with the client or my client folder, and I've got a notepad in there as I'm documenting notes, anybody in the company should see it. I should not have to then cut and paste my notes and put them into CRM or Dynamics, things of that nature. As an operation tool, there should be just one central place. I don't care where it goes from there, but my boss can then go right to Outlook and click on my customer folder and see exactly what's been happening.

The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for. 

In an upcoming release, they should add more user-friendly formatting-type tools within Word and Powerpoint. PowerPoint does a pretty good job of identifying spacing requirements and formatting, whereas Word does not do quite as well.

This product could be improved by adding certain drawing tool capabilities. It still uses the  Visio drawing tool which is not that great, and it's time for an upgrade. The drawing tool should be more collaborative to work across teams. 

I also think overall stability of MS products could be improved.

The pricing and licensing format could be improved. 

The integration with other platforms could be improved.

It should be more secure.

The solution is improved now by adding still more AI based features, and that will of very interesting to follow. Integrating to Microsoft's new VIVA products enables fantastic new features.   

Microsoft Teams can be improved. It is a bit taxing on resources and is resource-heavy on the devices. When you install it on a PC, it uses a lot of memory.

They should look for a better price model for educational institutions, and it should be free. We are also using Google Suite, which is free for educational institutions. They charge business people, not nonprofit institutions.

Microsoft could still work on the bandwidth used with Office 365. It does not seem to behave the same depending on the networks that I am working on. Sometimes I can tell the program uses more or less bandwidth and actually measure the difference. I believe that this can be enhanced to be independent of the network that I am working on. The bandwidth consumption should always be about the same.  

Some features of specific products could be more user-friendly. For instance, in Excel, some functionalities like the Pivot tables are not always so easy to use. Right now if you want to create a new formula, you need to have some knowledge about programming in Visual Basic. It does not seem to me that this should be a requirement. So you can type a command and then set up a new formula that is not listed on standard functions supplied with Excel. For users who do not understand the basics of programming and VBA, that really becomes an impossible mission. They may know that they can create a formula and what they might want it to do but they do not know how to do it. So if they do not find the formula in what is provided, then they really have to forget using Excel for that type of solution. If they knew how to do the programming they can do virtually anything through Excel, but they need to have the ability to do the programming and develop the formula. It does not really have to be that way. Microsoft could expand those capabilities.  

One final issue we have has to do with the backups. Microsoft does not assure the backups of the information that you store at their data centers. So besides deploying Office 365 as a solution, you also need a backup solution specifically for Office 365 on the cloud. We definitely recommend Office 365, but unfortunately in our country — specifically for the public companies — it is not easy to sell because we have some strict policies and regulations regarding data. Public companies cannot store information outside of the country. So, since Microsoft Office 365 is a Cloud product some public companies can not go for that option. They still have to work with previous versions of the product. Private sector companies do not have this type of restriction. We can only recommend the product when interested customers can do it within the proper guidelines.  

The program's UI could be faster. Additionally, more customization and cheaper pricing would be good.

The solution should have better integration with other platforms.

We are making a huge financial investment in processing that system and in finding the right software solution. We are trying to optimize this process and to find the ideal solution for  integrating our Microsoft software with the rest of our processing systems

The integration is good but could be better.

Technical support could be a bit better. It's an aspect Microsoft could improve upon.

The integration with the other apps could be improved. I know it's dependent on what the company might decide and maybe not from a system side, however, if they can add more apps or more integration that would be helpful.

Technical support could be better. They aren't as helpful as they could be when we sometimes have to call them.

It would be ideal if the product offered more integration capabilities with non-Microsoft solutions.

It could be cheaper, but I don't know if this is possible.

Their technical support could be faster. The admin portal, report generation, and other things could also be much simpler. We can't do columns adjustment at this time.

The desktop app of Teams had lots of issues recently. The web version worked fine. We had to do a lot of things in terms of infrastructure and networking. It could have been better. It is quite new, so we got to bear and go with that, and then we'll see.

I think the Skype setup could be improved. It took a bit of research to figure out how to add a group of users, and we still needed each one to add the group. It would be nice to be able to administer this remotely.

With such a complete tool, it may be difficult for a beginner to use without help.

If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much. It would be better if the messages can troubleshoot the problem and show them exactly what the solution is. Microsoft could also add some additional training resources.

The only problem with 365 nowadays is that it expires. Unlike before, when it would not, nowadays, most of the different tools, most of the computer applications licenses, expires. Even outside of the GIS, Geographic Information System, nowadays in the past couple of years, most of our products also expires.

We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business.

Their support should be improved. They should pick the right people who are capable of resolving technical issues.

Windows should be included with the solution since Microsoft is heading towards an SaaS-, cloud-based model. It should include Microsoft Windows operating system. If I am going to buy Office suite, I should also get the operating system for this purpose rather than having to worry about purchasing a Windows license and a separate one for Office 365. 

Unfortunately the Teams feature doesn't allow for sharing your location which Office 365 previously had. It's important for us to be able to share that information with other team members. I'd also like to see more storage because currently OneDrive gives 1 TB of space and we'd like more of that. 

In a future release, I would like to see what more Microsoft can do in terms of integration with other solutions.

It could be cheaper; because we have multiple users, so the cost is on the higher side.

From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use.

It could be more secure, but we have not really had issues with it in terms of its security.

The pricing of the solution is quite high and the licensing is expensive. It could be cheaper. 

Sometimes we have trouble with the updates that are released.

Overall, I can't recall feeling any features were missing. The solution meets our needs. There isn't anything that is lacking.

It would be ideal if the solution offered a free version. Currently, there are only paid options available.

The Team Exchange online needs improvement.

Updates to the SQL server with better features are needed to compete with Oracle Database.

In the next release, I would like to see more with endpoint security and with firewall security. Many other vendors are better than Microsoft in this field.

It would be better if it was cheaper. 

There are various things that you need to use PowerShell to do. That would be good. You could do them through the management portal, rather than through PowerShell. That's the biggest improvement I would like to see.

Microsoft 365 Business needs to improve its price. 

The licensing price could be better. We have a yearly license.

The solution could improve by providing better integration with other platforms.

The performance of the solution is sometimes slow. However, I am not sure if it is the solution's fault or the network we are using.

The product would be better if you could scale it more. 

The solution needs to offer more integration capabilities with other systems and applications. 

Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop.

It's a little hard to use. It could also be cheaper.

The cost estimation can be difficult.

I thought that Skype was a part of the product's offering, however, it's my understanding that that is not the case.

The Teams product in itself needs to be improved. It's not as robust as other communication tools, such as Zoom. It's unstable and it crashes often. It's been an issue throughout lockdown. They seem to have made updates on the product and yet it hasn't really improved too much.

Many things could be improved but I cannot be specific because there are so many applications.

It can have more integrations between the applications that are there within this product. In the newer version of Teams, there are some new features that allow you to share directly from Outlook, etc. It would be good if they continue to explore these types of integrations between applications.

In Microsoft Teams, there is a lot of opportunities to improve. For example, search capabilities should be improved. When performing a search within Teams, it should also search through Outlook, files, and the other areas of the system. This is something that is missing within the collaboration platform.

In the future, a dashboard should be included.

It will be nice if the constant/regular updates can be minimized  and I also notice that the application is highly resource intensive and needs to be checked. 

Microsoft also need to find a way to educate their customers on how best to utilize their paid apps because they hardly use up to 20% of the features. 

This solution could improve by having better integration with other platforms.

More integration with Cortana would be helpful. I use Cortana, but it doesn't give very contextual reminders. I would like to see it made to be more contextual and the email searching could be better.

The solution could improve the user interface a little bit to make it easier to navigate.

It would be better if Microsoft supported more integrations.

There are some security issues with the platform, and its security should be improved. We have to re-enter the username and password sometimes, which is quite boring for us.

The usability of Outlook can be improved. Currently, it is a little bit limited and old-fashioned. They should think about the concept of dealing with emails in Teams. Teams and Outlook together will make it a complete platform.

The Teams application is not user-friendly on mobile phones and should be improved.

Its price could be better.

The licensing could be a lot easier. Right now it's complicated. The process has changed in that the user-mode of licensing is not very easy to manage.

The solution's ability to scale could be improved.

I find that sometimes Excel is slow, particularly when working with large files. 

It could be more user-friendly.

I have used the normal Excel Microsoft 365 worksheets. When it goes to macro running then 365 is not that user-friendly.

I cannot speak to any current features and what might be missing.

The installation should be supportive of and able to integrate with Linux. 

The installation of Microsoft Visio should be made easy.

No product is perfect, bugs are always present.

The price is an area that needs improvement.

Microsoft 365 Business could improve by having better integration with other platforms.

It would be better if they seamlessly integrated with Macs. Because I have two laptops, and whenever I open one file in Windows laptop, and then I open the same file in my Macbook, the user interface is not consistent. Certain functions can run on Windows, but another function cannot, but it runs on the Mac.

It would be helpful if the calendar was improved. It could be better, more user-friendly, and better integrated.

If you are deleting your data and relying on backup, the backups do not exist, they are not there. The backup option should be included in Microsoft 365 Business.

So far, everything has been very good in terms of usage. I can't think of an area where it could be improved. It's not missing any features at all. It's quite a complete solution.

It would be nice if we had the option to open a document even if it was created with another application. For example, we use both Google Docs and Microsoft Docs. When we send documents, we need to be aware of what application the person receiving the document will be using. If I know someone is using Microsft, I'll send the document to them in Microsoft. However, it would be nice if I could send them a Google Doc and they would still be able to open and access it in Microsoft. 

In terms of what could be improved, sometimes it is quite hard to get a grasp on what features are going to be available at what time. For instance, we had to wait for a very long time on the breakout rules in Teams. There is a roadmap and there are also some blog posts, but you never know when you're going to get it. So it would be preferable to get it more in advance.

Because it is such a large suite of applications, it would be beneficial to have less overlap. So for instance, you have the Power Platform and you have all kinds of applications that you can use. But there's also the Teams Platform, which has an overlap with Kaizala, and Kaizala is not developed anymore. So that would be something to think about.

The other feature that could be improved is the management of the Waffle, the start menu of Office 365. It is quite limited in how you can manage that menu. Some of my customers want to use it as a portal from a SharePoint perspective and they want to have some application files in there. They don't want the whole feature set. Waffle management could be better.

An area for improvement would be for Outlook to sync with Google Calendar.

Some of the functionalities available in the desktop version are not available on the cloud.

The price could be better.

It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount. 

The latest update has got a lot of bugs and it is causing us problems.

The stability should be improved.

The pricing for this solution could be improved. We get caught by the exchange rates in South Africa.

The admin panels have too few samples. It would be better if it were expanded and more samples were added.

There are monthly updates from the developer for new functionalities, but when the updates occur, you lose where the regular functionalities were. They are no longer where you are used to them being.

In the next release, I would like to see visualizing. I would like this to be part of the solution, rather than independent.

For the end-user, it's always nice if the product is cheaper, especially for home use. 

It would be ideal if they could get students more involved with the solution at an earlier age so that when they come to work in companies, they are already well versed in the product and do not need to be trained. 

There are too many products included in Office 365, most of which we do not use at all. They should concentrate on the ones that are mostly being used.

Areas that need improvement are pricing, stability, and scalability.

This solution could be more secure.

At times, the OneDrive lags, so the performance can be improved.

I would like to see faster data synchronization with OneDrive.

There are some functions that need to be improved.

The 365 mailbox is very heavy software, which is a problem if you don't have the proper internet speed. Attaching documents to email is a process that needs to be simplified. Also, downloading mail takes a long time.

The time synchronization with the internet could be better, as well as the application architecture.

As it is implemented on the cloud, some of the policies need to be integrated. Also, It takes some time to synchronize. It seems to replicate in eight to twelve hours within a 24-hour duration.

The pricing of the solution could be better. They should work to make the costs more competitive.

In the off-chance there is a shutdown, it would be ideal if Microsoft provided some sort of alternative in order for businesses to keep functioning while the situation is dealt with. Even if it is down for ten minutes across an organization, it could prove costly.

Office 365 could be more secure.

Security could be improved. 

The user interface is good, I don't have any issues with it but everything could always be better.

The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure.

I'd like to see better integration between Excel and the SQL Server, it could work more efficiently and more quickly than it does. 

I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business.

Its price can be lower. It is definitely a bit expensive than other on-premises and cloud-based solutions. 

It can also be improved from the security aspect. We recently got the configuration of O365 components tested from an independent partner. While doing our analysis, we found certain gaps that ideally should have been covered as part of the implementation. Microsoft can look into these implementation issues and include a checklist as part of the implementation so that customers are aware of the minimum requirements for implementation.

UINUX for Microsoft 10 is so heavy for our users. For my students and staff it's sometimes slow to access the application, there are connectivity issues. I think Microsoft needs to make a light version for UINUX. I'd like to see an engine included. 

The solution's licensing framework needs improvement.

The integration of the SQL server development environment is a little bit difficult to handle. They should work to make this easier.

They can improve its price and make the way of sharing documents more secure.

It should support the local language. It should also be cheaper.

Improvements can be made with the governance and compliance of this solution.

The migration from tenant to tenant can be improved.

There are loads of holes in security and I'd like to see better integration with security products.

Cross-application integration.

I don't think that there is anything that needs to be greatly improved with this product.

The user interface needs some improvement.

These days, most people have multiple devices but you can only configure 365 on two devices with a license. I'd like to see a license option for multiple devices. Licensing costs are quite high especially for our trainees who have no need for the fully-fledged 365. It would be helpful to have an option for smaller packages that have a reduced licensing fee. 

The stability needs to be improved. It is not sufficient for my purposes.

I would like to see cheaper licensing fees.

The integration with other platforms could be improved. It could be easier.

I am pretty happy with its features. However, it could be cheaper for long-term business use.

It can have more integrations with other platforms.

Its pricing plan should be better.

Other than the price, I have not had any issues with this solution.

User access costs need improvement.

Previously, it was on concurrent basis access, but currently, it's on named user access. That's the biggest challenge we have, but we are looking to integrate SharePoint whereby we can have a portal where we can have the non-core users access via Sharepoint. That's what I'm looking to have an update on. So the cost is a bit of an issue. 

The monthly license of the solution is quite expensive. 

The user experience part in the app could be better.

Sometimes I don't understand the relation between OneDrive and SharePoint that well. It's difficult. 

The user interface could also stand improvement. 

In the next release of this solution, there is a need to improve the integration with other platforms.