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ManageEngine Desktop Central Primary Use Case

Saranraj Kumar - PeerSpot reviewer
Senior Modern Workplace Expert at a insurance company with 1,001-5,000 employees

We have two main use cases of Desktop Central. The first is patching, because we want to keep our systems secure. We install Microsoft security updates using ManageEngine Desktop Central every month. The second case is to deploy applications. We want to install applications to the machines from a central location. Also, we want to give access to users so they can install whatever applications they need using the self-service portal option. When there is a common application used by many users, we publish it to the self-service portal so users can install it themselves instead of contacting local IT. Those are our two main use cases of ManageEngine, but we also use it for other tasks, such as remote connection. Our local IT uses two products: ManageEngine Desktop Central and TeamViewer. We use both to connect to the remote machines. 

We have the on-premise version, but we are looking to move forward to the cloud version once they start supporting data migration—at the moment, they don't support it. 

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Abbasi Poonawala - PeerSpot reviewer
Vice President Derivatives Ops IT at a financial services firm with 10,001+ employees

I am certified for two of the modules of ManageEngine. I am a certified associate for AD Manager Plus (Active Directory Management) and I also have the certification for Desktop Central. Desktop Central is a management module used to manage devices and services from one location.  

To manage a large number of users and devices and push upgrades and patches, we need a solution that allows us to do that in an efficient way. We can do this with Microsoft Active Directory. That would be our primary use case for this solution. There are other things that we do with it.   

If we want to track an incident more closely to do some root-cause analysis, Desktop Central can help us with this.  

If I have a large group or area of a company that extends into EMEA (Europe, the Middle East, and Africa) and APAC (Asia-Pacific) and maybe LATAM (Latin America) that is on Windows 7 and I want to upgrade multiple devices to Windows 10, I can plan for these upgrades and do them simultaneously. Desktop Central has certain use cases within IT, Ops, and DevSecOps (security as a part of software development and IT operations) roles. Using these you can build a DevSecOps pipeline using Desktop Central.  

In the case of a well-formed pipeline, the Ops is given the liberty to do the releases rather than having to get IT involved at multiple locations. With minimal help, the Ops can do the releases, they just have to define the release and the release goes out smoothly without any IT intervention. The automation process can be built out this way to give technical control to non-technical users. We built our own platform for doing that from scratch Java based. But the technology matured and there are more options available from vendors to solve these issues. We chose to deploy Desktop Centeral as our dedicated solution.  

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Vinod Pardeshi - PeerSpot reviewer
Assistant Manager - IT at MEP Infrastructure Developers Ltd.

We primarily use the solution for managing patches and centralizing updates for applications. We can also blacklist and whitelist applications on our users' laptops.

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Buyer's Guide
ManageEngine Desktop Central
May 2022
Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
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Engineering Technical Lead at a financial services firm with 10,001+ employees

Our main use case, the core function we are using it for, is Patch Management. We download the patches from the database in the Desktop Central server, then we test the patches in our system and push those patches on the server, Microsoft server and Windows, user machines.

Inventory Management, Managing Index of Central, was the second main function that we were using to maintain all the records of our servers, laptops, and all the other devices, like Cisco devices and other things on our network. We manage all of our assets through Central.

We have directory information using User Management, where we sync all users from the Active Directory to Desktop Central to give access to the users.

We did not use Mobile Device Manager, MDM.

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IT Infrastructure and Security Manager at a computer software company with 1-10 employees

We deployed ManageEngine Desktop Central mainly for the patching of systems. Additionally, we have used it extensively for doing ad hoc software deployments, making changes to systems, such as if we need to deploy a registry fix. The solution also allows us to have local repositories. When we do a deployment at a local operation, everything is deployed locally from within that operation. We do not have to use the network to receive anything.

We do not use it for remote assistance very much, and the reason is we use ScreenConnect. I know that the Desktop Central remote control works. The other thing that we use Desktop Central is to receive quick access via the command line. It's very convenient that we can open a command prompt on a remote host.

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reviewer1394538 - PeerSpot reviewer
Product Manager - Solution Architect at iOCO

We have been using ManageEngine Desktopcentral UEM edition in our organization for a year now. We have 1,2000 employees on 80 domains in more than 20 countries around Africa and the world. Its always been an issue to effectively manage such a complex environment. We have changed toolsets every 3 years due to shortcomings in the products. Maintaining patching compliance or standardizing security policies are almost impossible without an application to assist. 

Things like enforcing a baseline security compliance become more important every year and now with WFH, the system needs to easily cater for it. To add to the problems of managing a large environment we have to look after mobile devices too. With desktop central, we have been able to maintain patch compliance across our entire estate. Manage software licensing and deployment. Enforce minimum security compliance. Work towards a zero-touch environment with automated deployment and custom scripting. We have used the image capture and deployability to do remote deployment of OS in remote areas where previously we would have to send out a person. 

DesktopCentral allows you to do desktop support without interrupting the user, by using remote event viewer or remote CMD a desktop technician can do troubleshooting without the user knowing. This allows for a more professional and modern way of doing IT support. Integrating into ManageEngine, ServiceDesk Plus has created even further efficiencies by allowing the user to use the agent's self-service portal to request software, create a workflow to have approvals in place, and let desktop central automatically deploy the software once it's approved. 

DesktopCentral also pulls all the CI information from a users machine and keeps a history of things like Software, Hardware, warranty and shipping date. This information gets passed to the ServiceDesk to populate the asset management portion of the desk. Keeping everything “OS Management” in one portal makes life for the engineer easier, the engineer doesn’t need to jump between multiple systems to achieve basic tasks. We also have a vast verity of OSs from windows 7,8,10, Server to CentOS, Ubuntu, and macOS which we are required to manage. DesktopCentral allows for our engineers to offer the same level of support across all platforms, all domains, all networks all the time.

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Manager - IT at a consultancy with 1,001-5,000 employees

We carried out a POC on Desktop Central before implementing and it's been in production for two months. Our use case is for patching third-party applications and Windows applications. We use the solution extensively so that aside from the monthly scanning we use it to work on Microsoft vulnerabilities.

We are customers of Desktop Central and I'm an IT Manager. 

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it_user722820 - PeerSpot reviewer
Systems Administrator at a manufacturing company with 501-1,000 employees

Our primary use for Manage Engine started off with just using Service Desk Plus to manage our internal issues.  Since started with just Service Desk Plus, we have moved on to utilizing Asset Management, MDM, and my favorite, the OS Deployment.  Another great part of Desktop Central is the Patch Management to deploy software and windows updates on our time and not Microsoft Windows. We have also utilized the Patch Management to deploy updates to external software such as Zoom, Snagit, Microsoft Teams, and many others. 

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Chief Information Security Officer at a retailer with 1,001-5,000 employees

Desktop Central has been used to solve the following problems within the organization I have implemented it into:

1. Ensures that the inventory of hardware and software is accurate.

2. Ensures that the configuration of this hardware and software is in alignment with organizational policies and procedures.

3. Ensures the vulnerabilities of hardware and software is understood.

4. Ensures that the remediation of these vulnerabilities is planned and accomplished.

5. Sustainably build secure devices rapidly.

6. Create policies and procedures that are easily repeatable because of the use of a powerful all-inclusive tool.

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Manager of Information Technology at a engineering company with 201-500 employees

We use it for Windows patching, third-party application patching, and third-party application deployment. 

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reviewer1394517 - PeerSpot reviewer
IT Manager at The White Family Companies, Inc.

Our primary use case is to manage most aspects of the endpoints in 21 remote sites. All sites are connected via IPSec VPN mesh and have distribution servers at each site, OS deployment, software deployment, patch management, remote administration, configurations, mobile device management, and browser management. One of my favorite features is a simple remote CMD. This enables us to troubleshoot certain things without interfering with the user desktop session or needing to ask them to take remote control of the machine. It's very valuable being able to fix a problem without stopping user productivity.

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IT Manager at a tech vendor with 51-200 employees

We are using the solution for desktop support. You can connect to the client machines and do the support for them remotely. You can record the sessions and you can deploy software. We use it to install operating systems. It's basically a desktop support solution.

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reviewer1423716 - PeerSpot reviewer
IT Systems Manager at Algorythma

We use this product for:

  • User management and Patch management.
  • Application and software deployment management, which is made very easy using its software.
  • Remote support on different platforms like macOS, Windows, Linux, and tablets (Android and iOS).
  • Software usage monitoring by the users.
  • Providing endpoint security and assets management.
  • Discovering the software license and warranty details. 
  • Device control like USB and security policies.
  • Effectively applying restrictions on end-user devices like cameras and browsers.
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Dario Podhorski - PeerSpot reviewer
System Administrator at Vodovod Osijek

We have about 180 endpoints that are spread across several buildings. We have an Active Directory environment. It is hard to maintain updates, install software, and do support in such an environment. Desktop Central has given tools to maintain our environment with ease, deploy updates to machines. Deploy software is an easy to use tool for our needs. The tool for remote support is so great with the ability to use shortcuts and chat. Also, we use an asset scan option very much to maintain an overview of our environment.

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Andy_Smith - PeerSpot reviewer
Head of Digital Data Technology & Facilities at The Electoral Commission

The solution is used predominantly for our service desk and IT uses it for capturing issues from our users.

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Leonardo Moraes - PeerSpot reviewer
IT Manager at a tech services company with 5,001-10,000 employees

We primarily use the solution to run on all the desktops in our company. We have unique requirements, and this was the only solution that really met them.

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Network Administrator at a maritime company with 10,001+ employees

We primarily use this product to monitor PCs, perform updates, and as a remote desktop.

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Senior Information Technology Specialist at a philanthropy with 501-1,000 employees

I used it about six months ago. We implemented it in the last company I worked with. We were using it for patching, rolling out images, and other similar things.

We were using the most recent version.

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Senior System Administrator at a tech services company with 5,001-10,000 employees

I'm currently using this solution as a configuration manager, for patch management, and scheduling the batches to run automatically, as well as OS deployment, MDM, for install agents on other computers, to allow us to see the software in the inventory.

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Senior IT Support Analyst at a healthcare company with 51-200 employees

With that solution, we can push patches out. We can deploy software, and it tracks our inventory. We can do OS deployment with it. That's about all that we use it for right now.

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Jedidia Andriamanampisoa - PeerSpot reviewer
Head of IT Services at Ambatovy Joint-Venture

My primary use case is for operating system imaging and deployment. We also use it for software deployment, automatic software updates, and computer remote assistance.

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NitinKumar1 - PeerSpot reviewer
Manager at a non-profit with 11-50 employees

We use this solution to manage all aspects of our use of Windows.

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Global Infosec Lead at a tech services company with 501-1,000 employees

My main use case of Desktop Central is for patch management, software deployment, and inventory.

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General Manager at a computer software company with 10,001+ employees

We don't yet use it in our office. It is for our customers. We have implemented it for a few banking customers in the middle east, and we are now waiting to also use it for our internal purposes.

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Operations and Support Manager at a consultancy with 501-1,000 employees

We are in the testing phase of ManageEngine Desktop Central. 

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Buyer's Guide
ManageEngine Desktop Central
May 2022
Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
597,708 professionals have used our research since 2012.