I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants to reduce support time for physical machines, they usually send in engineers in person. So we have a solution called LogMeIn Rescue.

We're a software company and our support staff uses Rescue to help our customers who are in a pinch and for regular maintenance. It's a tool that we use to take over servers because that's typically what most of our support works on. But we also use it to pop into an iPad for a sales rep out in the field who's struggling. 

It's a SaaS model. It's an app that resides on our technicians' computers but it goes through their Cloud.

We primarily use the LogMeIn Central program for established connections. But LogMeIn Rescue is a little easier to get into when you're in a pinch. If somebody is really in trouble, Rescue has been a great supplement to the other LogMeIn products that we've used for decades.

We use it for customer support (desktop and application support). Customers will call us about an error message or how to do something, then we log into their screen and take over, guiding them. We also use this solution for upgrades. When we want to upgrade a local software, we log in and take over to transfer the files and upgrade.

We are using the latest version.

I do remote support, and the ability to work. Once I am connected, I can keep working on it, so it seems to be consistent. Big companies are using it. It has been working great for us.

I use LogMeIn Rescue mostly. I have about 17 technicians that are using it. They connect to customers and they are able to take over the machine, and they can transfer files back and forth. They can invite in another technician. Everything is recorded and the customers get to send the review about the visit at the end of the session.

We use it primarily for support of our clients. It allows us to get remote access to their computers, with their permission, to review how our software works or to address issues or to do some training items.

It is a remote desktop support platform, so primarily we use it in that function to support our company.

End-user support for staff not currently on our internal network.

We primarily utilize this for remote assistance for our clients' workstations. 

To support users in the field.

I am working for an IT support company and we require tools to service our clients and our in-house department.