What we were able to marginally use it for was when a client would need assistance, desktop assistance, remote-in, we could do that (most of the time). And managing however many servers we manage was possible so long as we didn't dare connect to more than a couple endpoints at a time. That said, any RMM product should be able to handle these functions as remote-in connectivity is the fundamental purpose of RMM.

The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way. 

I know it's customizable. Even with the customization we had, which was not that great, I, myself found multiple ways of how we could find people, based on system version, their computer specs, location, et cetera. That made finding people very easy. 

The functionalities were helpful. I could check what type of computer the customer was using and if they had a warranty. It provided a lot of information out of the box and just pulled all the information from the computer itself. For tech support work that is very valuable. You don't have to go to the client and say "Can you find me a serial number somewhere on the computer" and have them messing around, looking for it. Instead, I just pull it from the system, as Kaseya finds it automatically.

There is automation that was used for a big product, however, you need to learn it. One of the people in the company actually finished the course. When I saw what he could do with it, it's way more than what I could do. You just need to learn it.

The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse.

When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal. 

We had two different portals to do that with our previous software. We had a remote control software portal first, followed by an endpoint management portal. We would have to log into two different applications to accomplish the same task that we can do with just one portal with VSA which was one of several reasons we chose to use Kaseya VSA. 

Another major reason was with our previous version of patch management software that was primarily on-premises we were getting so much bloat on our hard drives from all the different patches being downloaded and saved that we were running out of space on those systems faster than we are on this cloud-based one.

The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature. 

I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time.

We used to use a different product and we've found that this solution is far more efficient for using the BMS and VSA and also with our documentation. This solution just made life a lot easier.

The most valuable features of this solution are automation, inventory, and patch management.

The remote support is the most valuable aspect of the solution.

The solution now supports Apple devices.

We were able to handle the implementation internally.

The technical support is quite good.

Patch management was very useful. Backdoor access to the clients was also very useful.

The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory.

I like the remote control, audit, inventory, patch management, software management, and monitoring features.

Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable.

Feature-wise, it is pretty robust. It is pretty easy to use. It is easy to set up schedules and connect to clients, and I'm pretty happy with it.

Kaseya VSA's best features are auditing and reporting.

The most valuable part of this solution is the security features that it offers.