Kaseya VSA Valuable Features

Ben Blissett - PeerSpot reviewer
Principal at Affinity Technology Group

What we were able to marginally use it for was when a client would need assistance, desktop assistance, remote-in, we could do that (most of the time). And managing however many servers we manage was possible so long as we didn't dare connect to more than a couple endpoints at a time. That said, any RMM product should be able to handle these functions as remote-in connectivity is the fundamental purpose of RMM.

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MC
Team Lead at a tech services company with 51-200 employees

The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way. 

I know it's customizable. Even with the customization we had, which was not that great, I, myself found multiple ways of how we could find people, based on system version, their computer specs, location, et cetera. That made finding people very easy. 

The functionalities were helpful. I could check what type of computer the customer was using and if they had a warranty. It provided a lot of information out of the box and just pulled all the information from the computer itself. For tech support work that is very valuable. You don't have to go to the client and say "Can you find me a serial number somewhere on the computer" and have them messing around, looking for it. Instead, I just pull it from the system, as Kaseya finds it automatically.

There is automation that was used for a big product, however, you need to learn it. One of the people in the company actually finished the course. When I saw what he could do with it, it's way more than what I could do. You just need to learn it.

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MM
Automation Team Lead at a tech services company with 201-500 employees

The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse.

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Buyer's Guide
Kaseya VSA
November 2022
Learn what your peers think about Kaseya VSA. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,774 professionals have used our research since 2012.
AE
Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board

When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal. 

We had two different portals to do that with our previous software. We had a remote control software portal first, followed by an endpoint management portal. We would have to log into two different applications to accomplish the same task that we can do with just one portal with VSA which was one of several reasons we chose to use Kaseya VSA. 

Another major reason was with our previous version of patch management software that was primarily on-premises we were getting so much bloat on our hard drives from all the different patches being downloaded and saved that we were running out of space on those systems faster than we are on this cloud-based one.

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HB
Technology Consultant

The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature. 

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Darshana Dissanayake - PeerSpot reviewer
Information Security Consultant - Security Operations Center (CISO) at USEZER

I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time.

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BL
Co-Owner at BizTech Plus

We used to use a different product and we've found that this solution is far more efficient for using the BMS and VSA and also with our documentation. This solution just made life a lot easier.

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Sherryl Cruz - PeerSpot reviewer
Business Development Manager at Microgenesis Business Systems

The most valuable features of this solution are automation, inventory, and patch management.

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DP
RHS Tech Manager at a recreational facilities/services company with 10,001+ employees

The remote support is the most valuable aspect of the solution.

The solution now supports Apple devices.

We were able to handle the implementation internally.

The technical support is quite good.

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Joseph Bennett - PeerSpot reviewer
System Administrator at a computer software company with 201-500 employees

Patch management was very useful. Backdoor access to the clients was also very useful.

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Emmanuel Okojesu - PeerSpot reviewer
Technical Analyst at FMDQ

The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory.

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CS
Systems Engineer at Microgenesis Business Systems

I like the remote control, audit, inventory, patch management, software management, and monitoring features.

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ShaneHaggerty - PeerSpot reviewer
Level III Technician at a tech services company with 201-500 employees

Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable.

Feature-wise, it is pretty robust. It is pretty easy to use. It is easy to set up schedules and connect to clients, and I'm pretty happy with it.

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CS
Systems Engineer at Microgenesis Business Systems

Kaseya VSA's best features are auditing and reporting.

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Dario Caraponale - PeerSpot reviewer
Founder at Strong security brasil

The most valuable part of this solution is the security features that it offers.

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Buyer's Guide
Kaseya VSA
November 2022
Learn what your peers think about Kaseya VSA. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,774 professionals have used our research since 2012.