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ITRS Geneos Valuable Features

PS
Director at a financial services firm with 10,001+ employees

The flexibility of the console is probably the biggest value. It is the ease in which you can pull the data together onto a screen. You can pivot the screen to however you choose to look at it. So, you can take a simple approach, and it can show business flow. Then, you can give it to a manager or business user who can see their flow and it quickly helps with the flow. Therefore, you create more of a technical view and look at more of the environment through a construction or routine lens.

The second biggest value is the ease of being able to configure and modify alerts to better manage them.

The third biggest value is that you can automate responses, so you can get it to run scripts. You can invoke a script automatically based on an event or can trigger manually if you want to carefully manage the situation. We also integrated it into ServiceNow, so if there is an event on the console, then we automatically generate a ticket, so there is an audit trail. The added benefit of ServiceNow integration is that you can leverage the on-call functionality to provide responses out of hours.

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RN
Senior analyst at a financial services firm with 5,001-10,000 employees

I'm a massive fan of Geneos and I’m not even sure where to start when it comes to valuable features. I live and die in it and that has been the case for the last four or five years.

The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want. And if something you need is not built-in to the product, you can quite easily build it yourself. As a developer/support engineer, that's perfect. The capacity to completely customize it in any way — incoming stuff, outgoing integrations with the tools — is quite powerful.

The tree structure that you can create in the monitoring tool itself is also very useful.

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LP
IT Support Specialist at a financial services firm with 10,001+ employees

The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting. It's the usability that it provides. It's not really the real-time data, you can get that everywhere, but rather the fact that it pulls all of those other pieces together.

Also, the Netprobe that is deployed on each of the application servers is very lightweight. That is another of the great benefits of Geneos.

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Buyer's Guide
ITRS Geneos
July 2022
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
620,600 professionals have used our research since 2012.
PW
Senior Analyst at a financial services firm with 1,001-5,000 employees

One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts. Those two things are quite good.

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Manel Achour - PeerSpot reviewer
ASP Administrator at FIS

Geneos is very easy to use. They have an interesting dashboard and the app's console is very easy to understand.

It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos. 

The architecture is very comprehensive.

It provides us with real-time data. We use the dashboard, we can remotely monitor the services, and we can reach the data, the percentage of CPU and memory with real-time monitoring.

We previously used Nagios. It would take us thirty minutes to get an alert. With Geneos, you can use the access time so we can monitor the analysis and we can receive the analysis when we want and with what we want, every 15 minutes or 10 minutes. With access time it is a very good way to monitor the alerts, to receive analysis. We also get alerts based on real-time data. 

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Buyer's Guide
ITRS Geneos
July 2022
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
620,600 professionals have used our research since 2012.