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Executive IT at a tech services company with 11-50 employees
Real User
Oct 11, 2023
Provides good stability and has valuable technical support services
Pros and Cons
  • "The initial setup is simple."
  • "The product’s price needs improvement."

What is our primary use case?

We use the product for file and document management services.

What is most valuable?

HPE Primera is more stable than one of its competitors.

What needs improvement?

The product’s price needs improvement.

For how long have I used the solution?

We have been using HPE Primera for a few years.

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What do I think about the stability of the solution?

The product has good stability.

What do I think about the scalability of the solution?

We have ten to fifteen HPE Primera users in our organization. It scales up to the maximum level.

How are customer service and support?

The technical support services are good.

How was the initial setup?

The initial setup is simple. It is easy to deploy for a specialist or a certified engineer. The deployment time depends on the scope of work and environment. It takes more than one or two weeks.

What's my experience with pricing, setup cost, and licensing?

HPE Primera is an expensive product but has competitive pricing. It is based on performance, product quality, technology, and other features. We have purchased its yearly license.

What other advice do I have?

I rate HPE Primera an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1798086 - PeerSpot reviewer
Enterprise Account Manager at a tech services company with 11-50 employees
Reseller
Sep 27, 2023
A stable and scalable tool for proactive monitoring
Pros and Cons
  • "Scalability-wise, I rate the solution a ten out of ten."
  • "HPE Primera's pricing model is an area of concern and can be considered for improvement."

What is our primary use case?

The use cases of our company's clients have been good enough to help us remove the competition of HPE Primera from the market.

What is most valuable?

My company takes care of the installation phase of the product for our customers, and we also manage the systems for our customers. With HPE Primera, I can say that it is great to have a tool that provides or serves as a single point of visibility for everything.

What needs improvement?

I haven't encountered any areas that need improvement since I consider HPE Primera a great solution.

HPE Primera's pricing model is an area of concern and can be considered for improvement.

For how long have I used the solution?

I have been using HPE Primera for ten years. My company is a reseller of the solution. I deal with the latest version of the solution.

What do I think about the stability of the solution?

It is a very stable solution. Stability-wise, I rate the solution a ten out of ten.

My company mostly provides solutions to our clients that are stable. Redundancies in a two-node system make the solution very stable.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

HPE Primera is a tool that just one user mostly uses. My company's clients who use HPE Primera are mostly enterprise-sized businesses.

How are customer service and support?

My company provides support to our clients who use HPE Primera. My company directly gets help or support from the engineers in our company, which I feel is fantastic. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I was never involved in the setup phase since it is a process taken care of by the experienced engineers in our company, who I believe wouldn't have faced a problem at all. I rate the setup phase a ten on a scale of one to ten, where one is difficult, and ten is easy.

The setup phase is fairly straightforward.

The solution is deployed on an on-premises model.

What's my experience with pricing, setup cost, and licensing?

I rate the product price a seven on a scale of one to ten, where one is cheap, and ten is expensive. There are no licensing or additional costs attached to the solution since everything is built in when it comes to HPE Primera.

What other advice do I have?

HPE Primera provides proactive monitoring and a fantastic AI that helps find problems.

I rate the overall tool a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
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Updated: January 2026
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