We are using HPE Primera as a storage solution.
Technical Solution's Consultant for HPE Storage Devices at a computer software company with 1,001-5,000 employees
Good interface, simple storage mounting, and scalable
Pros and Cons
- "There has been a lot of changes in HPE Primera OS, and most of the time any package related to it is simple to upgrade. It does not require any support for the operation. The customer can easily deploy any code directly from the GUI which is very good. Additionally, we have individual storage we can allocate and easily manage."
- "We used to receive hardware errors a lot of times. The ambient temperatures rise rate was approximately 35 to 55 degrees, but when it was approximately 27 or 28, we used to get errors a lot."
What is our primary use case?
What is most valuable?
There has been a lot of changes in HPE Primera OS, and most of the time any package related to it is simple to upgrade. It does not require any support for the operation. The customer can easily deploy any code directly from the GUI which is very good. Additionally, we have individual storage we can allocate and easily manage.
What needs improvement?
We used to receive hardware errors a lot of times. The ambient temperatures rise rate was approximately 35 to 55 degrees, but when it was approximately 27 or 28, we used to get errors a lot.
For how long have I used the solution?
I have been using HPE Primera for approximately one year.
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What do I think about the stability of the solution?
The solution is stable. However, in the older versions, we used to see a lot of hardware failures and any indications we have a node battery to be replaced. We have almost 18 storage for the last three months, we are not receiving LSA messages, whereas before we were receiving one per month. We used to receive storage or hardware issues from the HPE Primera side. Things have been better.
What do I think about the scalability of the solution?
The scalable of the solution is good. Recently, we have upgraded one of the storage from 50TB to 100TB. It's very easy to mount and connect. There is be no issue with expansion. We can easily upgrade the endpoint and does not take much time. It all can be done without downtime for that. Adding in an SD card is similar to how we have mounted the expansion.
We have around 20 storage HPE Primera's, and we have approximately 30 applications that are using HPE Primera storage. We have a dedicated mobile application used for banking purposes and a database dedicated to working on HPE Primera.
How are customer service and support?
I would rate the technical support of HPE Primera a three out of five.
The support could improve because it would take a lot of time to get an expert to analyze oh problem. We would be connected to the L1 support and then L2, it can take a long time. If the issue is a P1 case, they are taking a lot of time to get back to us with a solution. P1 is the highest priority and the support we receive from the P2 level is the same.
Which solution did I use previously and why did I switch?
High availability of primera storage .
How was the initial setup?
The initial installation can take almost one hour. You only need to install the hardware to the rack and application. Once we powered it on, there is no need to create any write groups. Everything is automatically created by the HPE Primera OS.
What about the implementation team?
The deployment was done by HPE.
What other advice do I have?
Other than the support for HPE Primera it is a good solution.
I rate HPE Primera an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of IT Infrastructure Department at a tech services company with 501-1,000 employees
Has an excellent support team, but is lacking some features
Pros and Cons
- "The greatest advantage is the support when we encounter incidents, as HPE's support is highly responsive."
- "We've encountered issues in the past where maintaining a read-only state is essential to prevent data encryption when VPN access is impacted."
What is our primary use case?
It serves as both the primary production area and the backup location. We have one at the primary site and another at the secondary site for applications. This involves a form of remote copying between the two arrays, allowing us to switch between them seamlessly during working hours.
How has it helped my organization?
The greatest advantage is the support when we encounter incidents, as HPE's support is highly responsive. Furthermore, it's worth reiterating that we've observed its exceptional speed compared to other solutions we've used in the past.
What is most valuable?
The distinction between Primera and Freeport becomes more apparent for us when we implement rollbacks, particularly on-site. In such situations, we've observed that the transition from one side to the other is significantly faster and simpler, whether it's done automatically or manually.
What needs improvement?
I would like to highlight the aspect of security, especially when compared to certain other vendors. We've encountered issues in the past where maintaining a read-only state is essential to prevent data encryption when VPN access is impacted.
Some vendors have showcased the functionality of their arrays automatically transitioning to a read-only mode when they detect ransomware or suspicious activity, safeguarding data from corruption. Regrettably, we haven't seen both of these features in the HP ARAs we primarily use.
However, I can't state this with absolute certainty, but it's what we've observed so far. It would be beneficial if your organization could demonstrate any additional functionalities we may not be aware of.
For how long have I used the solution?
I have been using this solution since 2019.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It offers scalability. We have ample room for expansion through disk upgrades and the addition of new storage areas.
How was the initial setup?
The process has been smooth for us, thanks to our local HPE partner's assistance. Their involvement has made the initialization process trouble-free, and we haven't encountered any difficulties.
What about the implementation team?
We collaborated together as partners in the installation process.
We handle maintenance tasks ourselves when they're straightforward. However, if we ever have uncertainties or questions about certain actions, we reach out to our partners for assistance. Additionally, we benefit from online support provided by HP, which is readily available when required.
What's my experience with pricing, setup cost, and licensing?
It’s a reasonable choice. When compared to other options, we've found it to be accessible and within our means.
Which other solutions did I evaluate?
Before we adopted HP, we lacked options, but various vendors visited our office to showcase their different solutions and the functionalities they offer.
For me, the primary concern today is ensuring data security in the face of ransomware and potential incidents. As I mentioned earlier, with the tenant's array, in the event of certain incident scenarios, it automatically switches to a read-only mode to protect the data. We find this feature highly advantageous given the prevalent threat landscape in today's IT environment. It's crucial to have self-controlled arrays that can prevent ransomware from spreading across the network.
This is the key benefit we've identified with the mechanics area, but the question that remains unanswered is whether HPE offers such a functionality on its own.
What other advice do I have?
I can state that it's important to explore and enhance other security functionalities. If there are any available, we should be informed about them and consider implementing them to bolster our security further.
I would rate it a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
HPE Primera
January 2026
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IT Infrastructure Manager at a consumer goods company with 10,001+ employees
An easy-to-integrate solution with a simplified interface and reasonable price
Pros and Cons
- "The interface is simplified."
- "Some application solutions can be more acceptable on the HPE Primera site."
What is our primary use case?
We deploy all our application services on the Primera Storages. In addition, we consolidate all of our environment on Primera Storage, a full flash system.
How has it helped my organization?
The interface is simplified and easy to integrate with other solutions.
What is most valuable?
The most important thing for us is the IOPS. It's produced because a full flash system is a requirement for us. Last year we used a three-part hybrid solution in our environment and needed some IOPS on our site. HPE Primera met this requirement for us entirely.
It seems sufficient for our environment, but if our requirement increases in two years, then we can plan. So there's no need to make any improvements right now.
What needs improvement?
Some application solutions can be more acceptable on the HPE Primera site because the size is important and costly.
For how long have I used the solution?
We have been using this solution for approximately one year, deployed on private cloud. Our cloud provider is Turkcell in Turkey.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. I do not know the exact number of people using the solution, and only the Active Directory team has those details.
How are customer service and support?
HPE Primera's support is right because we've worked with HPE for years. So, there's no problem with the support.
How was the initial setup?
I don't have details about the initial setup.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. It is GreenLake Services, and we pay monthly. Unfortunately, I cannot share details of our licensing costs.
What other advice do I have?
I rate this solution an eight out of ten. I suggest full flash solutions in the environment to speed up the application process. Before Primera Storage, we also used some hyperconverged systems, but in the hyperconverged systems, we had to tackle IOPS requirements. Due to this, HPE Primera is the right solution for the IOPS requirement environment.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Service Manager at a tech services company with 10,001+ employees
All-flash storage solution with good stability, higher storage capacity, and better ROI
Pros and Cons
- "HPE Primera is an all-flash storage product that's very stable and has a higher storage capacity. It can also give better ROI compared to NetApp."
- "Increasing the IOPS and throughput values would make the product even better. Improving the scalability of HPE Primera is also recommended."
What is our primary use case?
We use HPE Primera for all our storage requirements.
What is most valuable?
What we like most about HPE Primera is that it's an all-flash storage solution, and it's a new generation of storage.
What needs improvement?
I'm very satisfied with HPE Primera, so I can't think of an area for improvement, but if they could increase the value of the IOPS and the throughput, that would be good.
For how long have I used the solution?
I've been using HPE Primera for two years.
What do I think about the stability of the solution?
HPE Primera is a very stable product. We don't have any issues with it.
What do I think about the scalability of the solution?
HPE Primera is scalable, it covers our needs, but if our needs are too big, the support or expansion is limited. Its scalability could still be improved.
How are customer service and support?
On a scale of one to five, with one being the worst and five being the best, I would rate the technical support for HPE Primera a five. I'm very happy with their support.
Which solution did I use previously and why did I switch?
We previously used NetApp. We switched to HPE Primera because it's a new generation of storage, so we preferred it over NetApp.
How was the initial setup?
The initial setup for HPE Primera was easy for me, because an HPE engineer installed and configured it, but I'm not sure if setting it up was easy for the engineer.
What about the implementation team?
We used a third-party to deploy the product, an HPE engineer.
What was our ROI?
The ROI for HPE Primera is good. I'm happy with it because it's an all-flash array solution, and there's this huge capacity of SSD all-flash disks. Electricity expenses for HPE Primera are lower, and its storage capacity is higher. Its ROI is better than the ROI we got from NetApp.
What's my experience with pricing, setup cost, and licensing?
I don't know the licensing cost of the product because we ordered all bundled licenses, so I don't have pricing information for them.
Which other solutions did I evaluate?
I evaluated Pure Storage Flash Array and NetApp.
What other advice do I have?
I used Pure Storage Flash Array in the past, but our current customer uses HPE Primera for storage.
The maintenance of HPE Primera doesn't require staff, but we had one engineer who took care of its installation and configuration.
I'm rating HPE Primera nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Consultant - Cloud & Infrastructure Services at a computer software company with 10,001+ employees
All-flash system that gives amazing data access speed
Pros and Cons
- "The most valuable feature is an all-flash system, which means the data access speed is amazing while the latency is almost nothing, and it can deliver IOPS up to 16,000."
- "There are certain features that require engineering-level access, which should be accessible to storage admins as well."
What is our primary use case?
My primary use of Primera is as a storage solution for a huge conglomerate with multiple critical businesses including banks, airlines, and retail chains.
What is most valuable?
The most valuable feature is an all-flash system, which means the data access speed is amazing while the latency is almost nothing, and it can deliver IOPS up to 16,000.
What needs improvement?
An area for improvement is how the product gets integrated with the technical support and how cases are raised. There are also certain features that require engineering-level access, which should be accessible to storage admins as well. In the next release, I'd like to see support for external KMS (key management system) because some organizations want encryption based on their encryption appliances or methodology.
What do I think about the stability of the solution?
Primera is quite stable.
How are customer service and support?
The technical support is very good and very effective in resolving any problems.
How was the initial setup?
The initial setup was quite straightforward - everything went very smoothly, it took a few hours, and I didn't face a single issue with implementation.
What about the implementation team?
Our implementation was done by HPE consultants.
What other advice do I have?
I would give this solution a rating of nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Engineer at a tech services company with 51-200 employees
Scalable product with efficient active controller feature
Pros and Cons
- "The product is stable."
- "The product's stale snapshots feature needs improvement."
What is our primary use case?
We use the product for databases and virtual machines.
What is most valuable?
The product's most valuable feature is the active controller.
What needs improvement?
The product's stale snapshots feature needs improvement.
For how long have I used the solution?
We have been using HPE Primera for three years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
We have 4,000 HPE Primera users in our organization. It is a scalable product. We plan to increase the number of users.
How was the initial setup?
The initial setup is straightforward. It involves starting the active controller, running the tool to discover the product, and configuring the VPN. It is easy to maintain as well due to good documentation.
What about the implementation team?
The product requires the help of an integrator for implementation.
What other advice do I have?
I rate HPE Primera a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise Engineer at a tech services company with 51-200 employees
Provides 100 percent availability and has all-flash devices
Pros and Cons
- "HPE provides good support through their customer service."
- "I would like to see improved training offered with HPE Primera."
What is our primary use case?
HPE Primera is a multipurpose process.
We have one customer in the banking environment using the solution at one of their locations.
We use it for configuration and perspective, and for data storage.
What is most valuable?
Our customer is happy with HPE Primera. They said they are getting good information and performance from the product.
The solution is good and has 100 percent availability.
What needs improvement?
I would like to see improved training offered with HPE Primera. Being the front-end facing the customer, it would be beneficial to understand better how to support the customer with their questions. Currently, the customer reaches out to me with their questions and I take the questions to customer service. It would be better if I had the knowledge to be able to resolve the concerns myself.
For how long have I used the solution?
I have been using HPE Primera for two and a half years.
What do I think about the stability of the solution?
HPE Primera is stable.
What do I think about the scalability of the solution?
The product is scalable.
Our customer has employees that are using HPE Primera, and also their end users using the product through the mobile application and mobile banking.
How are customer service and support?
HPE provides good support through their customer service.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of HPE Primera is easy.
What's my experience with pricing, setup cost, and licensing?
HPE Primera is less expensive than HPE Alletra.
Which other solutions did I evaluate?
We did not evaluate other options. I had experience with HPE Primera and recommended it to our customer because it had a good impact, 100 percent availability, and has all-flash devices with the best performance.
What other advice do I have?
Overall, I would rate HPE Primera an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/Reseller
Lead Storage Analyst at a financial services firm with 1,001-5,000 employees
Simple installation, scalable, but support could improve
Pros and Cons
- "HPE Primera is stable."
- "We have not had a good experience with support from HPE Primera. They can improve."
What is our primary use case?
HPE Primera is used for hosting databases and applications.
For how long have I used the solution?
I have been using HPE Primera for two years.
What do I think about the stability of the solution?
HPE Primera is stable.
What do I think about the scalability of the solution?
The scalability of HPE Primera is good.
We have approximately 20 people using the solution in my company. We have plans to increase the usage in the future.
How are customer service and support?
We have not had a good experience with support from HPE Primera. They can improve.
How was the initial setup?
The installation of HPE Primera is straightforward and it took one day to complete.
What about the implementation team?
We used help from the vendor to do the implementation of HPE Primera.
What's my experience with pricing, setup cost, and licensing?
The license for HPE Primera is all-inclusive.
What other advice do I have?
I rate HPE Primera a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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