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Dynatrace Valuable Features

Mark Kaplan - PeerSpot reviewer
Senior Director IT at BARBRI Inc.

The most valuable features really depend on what I'm doing. The most unique feature that Dynatrace offers, in my opinion, is Davis. It's an AI engine and it's heavily integrated into the core product.

The Session Replay not only allows us to watch the user in 4K video, but to see the individual steps happening behind the scenes, from a developer perspective. It gives us every single step that a user takes in a session, along with the ability to watch it as a video playback. We can see each call to every server as the user goes through the site. If something is broken or not running optimally, it's going to come up in the Session Replay. 

We also use the solution for dynamic microservices within a Kubernetes environment. We are in the process of converting from Docker Swarm to Kubernetes, but that is in its infancy for us and will grow as our Kubernetes deployments grow. Dynatrace's functionality in this is really good. 

We use JIRA as well as Jenkins. We have a big DevOps push right now and Dynatrace is an integral part of that push. We're using Azure DevOps, and tying in Dynatrace, Jenkins, and JIRA and trying to automate that whole process. So Dynatrace plays a role in that as well.

In terms of the self-healing, we use the recommendations that it provides. I'd say the Davis engine runs at about 90 percent accuracy in its recommendations. We have yet to allow automated remediation, which is our ultimate goal. It's going to be a bit before we get comfortable with anything doing that type of automated work in production. But I feel that we're as close as we've ever been and we're getting closer.

User management is extremely — and I hate to use the word "easy" — but it really is. And it's a lot easier today than it was when we first started with Dynatrace. We create a lot of customized dashboards both for the executive teams and management teams. These dashboards are central to their areas of oversight. It used to take quite a bit of time to create dashboards. Now it even has an automated tool that takes care of that. You just tell it what you want it to present and everything falls together. It has templated dashboards that you can customize.

The single agent does all of it. Once you deploy the one agent to your environment, it's going to propagate itself throughout the environment, unless you specifically tell it not to. It is the easiest thing that we've ever owned, because we don't have to do anything to it. It self-maintains. Every once in a while we'll have to reinstall the agent on something or a new version will come out and we'll want to deploy it, but for the most part, it's set-it-and-forget-it.

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Richard Mitchell - PeerSpot reviewer
DevOps Leader at a legal firm with 501-1,000 employees

The most valuable features for us right now are the auto-instrumentation, the automatic threshold creation, and the Davis AI-based root cause analysis, along with the dashboarding for executives and product owners.

These features are important because of the improved time it takes for deployment. There is a relatively small team deploying to a relatively large number of products, and therefore infrastructure types and technology stacks. If I had to manually instrument this, like how it is accomplished using Nagios or Zabbix, for example, it would take an extremely long time, perhaps years, to complete on my own. But with Dynatrace, I can install the agent, and as long as there is a properly formed connection between the agent and the SaaS platform, then I know that there is something to begin working with immediately and I can move on to the next and then review it so that the time to deployment is much shorter. It can be completed in months or less.

We employ real user monitoring, session replay, and synthetic monitoring functionalities. We have quite a few web applications and they generally have little to no observability beyond the infrastructure on which the applications run. The real user monitoring has been quite valuable in demonstrating to product owners and managers how the round-trips, or the key user actions, or expensive queries, for example, have been impacting the user experience.

By combining that with session replay and actually watching through a problematic session for a user, they get to experience the context as well as the raw data. For a developer, for example, it's helpful that you can tell them that a particular action is slow, or it has a low Apdex score, for example, but if you can show them what the customer is experiencing and they can see state changes in the page coupled with the slowness, then that gives a much richer diagnostic experience.

We use the synthetics in conjunction either with the real user monitoring or as standalone events for sites that either aren't public-facing, such as internal administration sites, or for APIs where we want to measure things in a timely manner. Rather than waiting for seasonal activity from a user as they go to work, go home, et cetera, we want it at a constant rate. Synthetics are very useful for that.

The benefit of Dynatrace's visualization capabilities has been more apparent for those that haven't used Dynatrace before or not for very long. When I show a product owner a dashboard highlighting the infrastructure health and any problems, or the general state of the infrastructure with Data Explorer graphs on it, that's normally a very exciting moment for them because they're getting to see things that they could only imagine before.

In terms of triaging, it has been useful for the sysadmins and the platform engineering team, as they normally had to rely on multiple tools up until now. We have had a consolidation of observability tools, originally starting with seven different monitoring platforms. It was very difficult for our sysadmins as they watched a data center running VMware with so many tools. Consolidating that into Dynatrace has been the biggest help, especially with Davis backing you up with RCAs.

The Smartscape topology has also been useful, although it is more for systems administrators than for product owners. Sysadmins have reveled in being able to see the interconnectedness of various infrastructures, even in the way that Dynatrace can discover things to which it isn't directly instrumented. When you have an agent on a server surrounded by other servers, but they do not have an agent installed, it will still allow a degree of discovery which can be represented in the Smartscape topology and help you plan where you need to move next or just highlight things that you hadn't even realized were connected.

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JB
Software Developer at a government with 1,001-5,000 employees

The ability to play back individual user sessions is very helpful. I can look at what people actually do when they interact with our product when I use that website.

The solution has a lot of use cases based around the user experience that helps us make a better product.

The AI is great. In the future, we hope it will help us predict problems before they arise.

They provide a lot of quite useful training equipment for training materials for it. 

The initial setup is pretty straightforward.

The solution is very easy to manage.

You can set access fairly easily so users can see only parts that are relevant to their roles.

The solution is quite stable.

The product scales well.

Technical support has always been quick to respond. 

It does do nice dashboards.

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Buyer's Guide
Dynatrace
July 2022
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
610,336 professionals have used our research since 2012.
Michael Akers - PeerSpot reviewer
Monitoring Services Manager at Vitality Corporate Services Limited

The key feature that stands out is being able to track real users within our website. We can feed this back to the developers and project teams, shaping what we develop next. This allows us to be proactive.

The AI capabilities are very good. This allows us to automate what we call AIOps. Any incident or alert raised from Dynatrace automatically goes into our ITSM tool. This saves a lot of money, probably $30,000 to $40,000 a year.

We have the Kubernetes module enabled. We can track pods, namespaces, and the performance of them. Dynatrace's functionality in this area is very impressive. It allows us to see the pure topology of our infrastructure and how the microservices interact. It also gives us a one-stop shop for checking the health of Kubernetes.

We offer Dynatrace as a service. Anyone in the business can use it. So, management is pretty easy.

We use the Dynatrace AI to assess impact. Because it links to real users, it is generally pretty correct in terms of when it raises an incident. We determine the severity by how many users it is affecting, then we use it as business justification to put a priority on that alert.

We use the solution’s real user monitoring, Session Replay, and synthetic monitoring functionalities. We use synthetic monitoring for reporting to get a definitive answer if anything is up or down. We will use sessions to check the health of our website and measure user experience. We also use it for feedback on a release and how it is affecting our end users. We use Session Replay to investigate issues that our users are experiencing.

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SA
Solutions director at a tech services company with 51-200 employees

Smartscape is a valuable feature. They also have a technology named PurePath. PurePath is the distributed tracing data. Previously, we called it distributed tracing. Including all the stacks, you have the full visibility of your solution, the impact of the hardware, and all the operating system dependencies. You can analyze if you have any software change which has impacted your performance.

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HG
Gerente de Operaciones at a consultancy with 1-10 employees

The AI on the solution is excellent. The product can be used to identify situations or elaborate on some problems and find the root cause of issues and how they impact applications.

The initial setup is easy.

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BL
Associate Consultant at a computer software company with 10,001+ employees

There are several features that we find very valuable.

The setup is automated, so you don't have to do any configuration. There is very little manual intervention required.

Once it captures the data, it is able to dynamically analyze the packets and determine a probable route. This is a feature that we use very heavily.

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Luke Kabamba - PeerSpot reviewer
Senior Solutions Architect at a tech services company with 51-200 employees

The agent deployment is the most valuable. You don't need to do any configuration. You just deploy the agents, and it can automatically detect your infrastructure. That was the greatest feature that we saw in Dynatrace. If there is any database, it can detect it automatically and present everything to you.

It required minimal setting, and after we deployed a couple of agents, the very next day, we had the full picture of the internals of the application, and all the problems were visible straight away to us. There was no need to go and search and do a couple of things. It was quite impressive.

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RS
Managing Enterprise Architect Individual Contributor at a tech vendor with 10,001+ employees

Dynatrace works perfectly.

Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring.

What is web interaction as it relates to Synergy, or when it comes to using web-based, phone-based, or apps published on end-user devices, it's fantastic in terms of performance, and code. Even if you run the release and discover that the update you just released is causing a degradation in performance, auto-release will restore the old code without missing a beat.

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GL
Dynatrace Technical Consultant at a tech services company with 51-200 employees

The solution is stable. 

I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot. 

The installation process is straightforward.

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JM
Sales Engineer at a computer software company with 1,001-5,000 employees

Dynatrace is heavily automated which is a big advantage. You don't have to configure a lot, it installs and it runs straight away. There's direct return on investment and you can focus on more interesting stuff than always have to configure and change the configurations. Issues or problems in detection is also fully automated, which is great.

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AndreCosta - PeerSpot reviewer
Data Engineer Manager at Creditas

The dashboard is the most useful aspect of the solution. 

The deployment itself is very easy and straightforward. You can do the deployment in a transparent mode for the applications and containers and it's a very simple operation.

The solution's interface is good.

We haven't had any issues with support.

The solution offers capable configuration options. 

The solution offers integration with other solutions.

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SE
Cloud Solution Engineer at a financial services firm with 5,001-10,000 employees

The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace.

It is useful for analytics, web performance, end-to-end coverage of a user experience, and database analytics. It is absolutely a monitoring tool that is worth having. The visibility that it provides is a unique feature of this product.

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Julius Loman - PeerSpot reviewer
Senior consultant at a computer software company with 201-500 employees

The most valuable features are ease of deployment, UI, and collected data. Its deployment is really easy. In just a few hours, you can have a very good outcome, and you can see everything, which is very valuable. It collects a good amount of data.

It is one of the most easily deployed monitoring products that I have seen in terms of scalability and installation. In 60 minutes, it is installed, and if you want to scale it, there are no issues. You just add another node, and in 15 minutes, it is done.

It is very stable. Our customers didn't have any issues with it in the last four to five years.

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JC
Sr.Tech.Analyst Monitoreo at a financial services firm with 1,001-5,000 employees

The solution can be deployed quickly on-prem. Once it's deployed, you can use discovery and review the process and service on this application.

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Cristiane Machado - PeerSpot reviewer
Head Of Product Development at Stefanini SCALA

Overall, it's a good platform.

The solution has a very good user interface.

The product can scale.

It's fairly easy to set up and manage.

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OK
Consultant at a tech services company with 1,001-5,000 employees

A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it. 

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Stefano Ghelfi - PeerSpot reviewer
Senior Analyst Programmer at a computer software company with 10,001+ employees

This solution is very powerful for the end user. It's a valuable solution but because of the cost, we try to explain this to our customers that they are not only buying a monitoring tool. Dynatrace offers a really important approach because the tool is able to monitor a lot of different features. 

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SB
Sr. Technical Consultant at a computer software company with 1,001-5,000 employees

The single agent is the most valuable aspect of the solution. It's great due to the fact that you're not capturing the data.

The solution has great machine learning and artificial intelligence.

Once you are trained on the solution, it's easy to navigate. It's got very good documentation and training offerings.

The solution can scale.

The product is stable.

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Tjeerd Saijoen - PeerSpot reviewer
CEO at Rufusforyou

If you look in the APM sector, it is a very nice package to install. It's very easy to install. It's also locked up. You can not do a lot of things yourself.

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JT
Application Performance Analyst at K2 - Labs Development

Automatic root cause analysis and automatic performance baseline features remove the manual effort and time to do so. Synthetic monitoring which enables you to monitor user experience from all parts of the globe to your application host. This has been invaluable in pointing out that slow web traffic is related to network problems in certain countries rather than actual web server performance. The ability to take memory dumps from hosts at will is also very handy for analyzing memory dumps during memory leak detection. Diagnostics tools like CPU analysis, Exception analysis, Top database transactions etc. is also very useful. The ability to split different monitored applications into unique Management Zones each with custom dashboards makes for easy tracking over complicated landscapes.

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OK
Consultant at a tech services company with 1,001-5,000 employees

I like the full-stack agents, the OneAgent, and the futures dynamic.

It is using a Kubernetes container-base.

It is quite easy for our consultants to set up, even with it taking two or three days for an on-premises installation.

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EV
Managing Director at a computer software company with 501-1,000 employees

The most valuable features are session replay, which allows for full playback of a user's experience; the AI engine "Davis," which does problem identification; and automatic mapping, which gives a visual representation of how applications interact host-to-host or process-to-process.

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AS
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm with 10,001+ employees

We really liked the OneAgent technology automated instrumentation. It is impressive, better than the competitors, AppDynamics.

We like the on-premises platform and the horizontal scalability.

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Bacha Khoperia - PeerSpot reviewer
Senior System Administrator at Public Service Development Agency

It is really comfortable and easy to use for application monitoring. We are able to see and go deep into the problem. We didn't have any issues with this product.

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SP
Project Lead Engineer at a construction company with 5,001-10,000 employees

The most useful features are cloud monitoring, application monitoring, and alert notifications.

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Samir Aciardi - PeerSpot reviewer
Cloud Engineer at Clearsale

Its monitoring and key purpose capabilities are the most valuable. It provides the root cause of problems and helps peers join the war room.

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Krishnan Swaminathan - PeerSpot reviewer
Chief Delivery & Wellness Officer at Bahwan CyberTek

They have a feature that allows you to monitor the user, and we are able to create a VIP customer.

Normally when you are doing application monitoring, you are only trying to look for the high priority applications. The reality is if you are a CIO or have a CEO or another C executive who is trying to use an application, even though it's not a high priority from the perspective of the overall organization, being a VIP user, whatever we are trying to do with the non-critical application also becomes a critical activity.

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RS
Enterprise Monitoring | Information Services at a healthcare company with 5,001-10,000 employees

It is a very good APM tool. There is a lot of thorough scanning of services and applications. It has got great monitoring features.

PurePath helps us to identify minor glitches in applications and services. It collects everything from user sessions.

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DermotCasey - PeerSpot reviewer
Solution Sales Specialist at Vodafone

The visibility that it provides is most valuable.

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FR
Integration Architect at a financial services firm with 1,001-5,000 employees

I have found the solution has a wide range of tools able to monitor applications thoroughly, highly functional, and is very easy to use.

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Ramesh KumarR - PeerSpot reviewer
Analyst - IT Applications at Merck Group
  • PurePath and PureStack Technologies
  • UEM
  • Drill down to root cause analysis
  • Deep insight into code, measures, and methods
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Clifford Neilson - PeerSpot reviewer
Service Delivery Manager at choice sourcing

The move valuable feature is the AI engine, which is amazing.

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VC
Support and Services Manager at a tech services company with 51-200 employees

The solution is amazing, it does well when you need to use it.

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Buyer's Guide
Dynatrace
July 2022
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
610,336 professionals have used our research since 2012.