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Systems Engineer & Manager at John I. Haas
Real User
Top 10
May 22, 2025
Reliability and ease of implementation free up time to explore new technologies
Pros and Cons
  • "The most valuable feature of Dell PowerEdge Rack Servers is pretty much the same thing that I mentioned with PowerStore: the simplicity, the resiliency, and the fact that it just works."
  • "I need more transparency on how OpenManage can help me with our company being an SMB. I want more documentation for SMBs regarding Dell PowerEdge Rack Servers."

What is our primary use case?

My use case for Dell PowerEdge Rack Servers is running virtual machines mostly. We have one that I just deployed that is running Hyper-V and this is the first time we have had to deal with Hyper-V

It is going to be more or less the same thing, running virtual machines.

What is most valuable?

The most valuable feature of Dell PowerEdge Rack Servers is pretty much the same thing that I mentioned with PowerStore: the simplicity, the resiliency, and the fact that it just works. 

Dell PowerEdge Rack Servers benefit me because if I'm not having to use my time to troubleshoot something, I can use that time to implement new technologies for the company and similar tasks. Dell PowerEdge Rack Servers have been one of those things where I can set it and forget it. It just does its job and rarely ever has issues. Time saved equals new technologies for the company to use.

What needs improvement?

If I could improve Dell PowerEdge Rack Servers in any way, it would be something with OpenManage itself. I need more transparency on how OpenManage can help me with our company being an SMB. I want more documentation for SMBs regarding Dell PowerEdge Rack Servers.

For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for twelve years.

Buyer's Guide
Dell PowerEdge R-Series
May 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,438 professionals have used our research since 2012.

What do I think about the stability of the solution?

I haven't had any downtime, crashes or performance issues with Dell PowerEdge Rack Servers. We've had downtime but it's usually when we're upgrading something. It's never been downtime because the servers themselves need to be troubleshooted or anything similar.

What do I think about the scalability of the solution?

For a small-medium business, Dell PowerEdge Rack Servers have supported our growth probably because of how easy it is to scale with them, as we have grown exponentially. We went from a company of just 200 users to a company of over 600 in just five years. Just increasing the amount of servers that we got has been easy.

How are customer service and support?

I may have used the customer service or support for Dell PowerEdge Rack Servers maybe nine years ago. I honestly can't even remember what it was about, but I think I've only really had to use it once. We still pay for support all the time, but it's nice to not have to use it.

Which solution did I use previously and why did I switch?

I believe we've always used Dell PowerEdge Rack Servers. Even when I came on board, my previous experience with my previous company was with Dell PowerEdge and when I came on board it was all Dell PowerEdge also.

What about the implementation team?

I was part of the deployment of Dell PowerEdge Rack Servers.

What was our ROI?

I have seen some return on investment, but since I'm not a finance person, that's not something I'm able to answer beyond peace of mind.

Which other solutions did I evaluate?

For servers, I have not evaluated any other vendors and have no interest in doing so.

What other advice do I have?

I feel Dell PowerEdge Rack Servers specifically caters to the needs of SMBs. There's a reason why I don't have any experience with any other vendors in terms of servers, just because I don't want to not use Dell PowerEdge. 

On a scale of one to ten, with one being worst and ten being best, I would rate Dell PowerEdge Rack Servers a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2706708 - PeerSpot reviewer
Windows Systems Administrator at a educational organization with 501-1,000 employees
Real User
Top 10
May 20, 2025
iDRAC management boosts reliability and remote operation efficiency
Pros and Cons
  • "Dell's professional services as great, as they're very helpful and also do cross-training with us."
  • "Dell PowerEdge Rack Servers are very reliable, very cost-effective, and the services that Dell provides are very useful and helpful in deploying infrastructures."
  • "I would improve the Dell PowerEdge Rack Servers by enhancing the GUI and providing a better hands-on experience for quick fixes on the servers, as most of the work is done by a vendor coming in to fix the systems."
  • "I would improve the Dell PowerEdge Rack Servers by enhancing the GUI and providing a better hands-on experience for quick fixes on the servers, as most of the work is done by a vendor coming in to fix the systems."

What is our primary use case?

The use case for having Dell PowerEdge Rack Servers in our university is that they are sources and resources for our infrastructure. We use it for our VMware infrastructure and VDI.

What is most valuable?

The feature I appreciate the most about the Dell PowerEdge Rack Servers is the iDRAC, as we were able to remove our KVMs from the data center and use iDRAC as a management platform. 

The Dell PowerEdge Rack Servers help my organization overall since they are very reliable and very scalable.

I actually love the Dell PowerEdge Rack Servers the way they are right now.

What needs improvement?

I would improve the Dell PowerEdge Rack Servers by enhancing the GUI and providing a better hands-on experience for quick fixes on the servers, as most of the work is done by a vendor coming in to fix the systems. Having some videos online on the disassembly of the servers would be helpful.

For how long have I used the solution?

My name is Pedro Lopez, and I've been using Dell PowerEdge Rack Servers for 10 years while working at my university for over 15 years.

What do I think about the stability of the solution?

Regarding downtime with the Dell PowerEdge Rack Servers, they're very reliable, so we hardly have any downtime, and we have quick turnaround on repairs.

What do I think about the scalability of the solution?

The Dell PowerEdge Rack Servers support the growing needs of my university, as the scalability allows us to add more resources fast. We have good turnaround with our vendor partners and getting the new equipment in as soon as possible.

How are customer service and support?

I would rate the customer service and technical support a ten out of ten. I love support from Dell; they have always been able to help us throughout any issues we have.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before putting in the Dell PowerEdge Rack Servers, we evaluated solutions from other vendors, including HP and Cisco.

How was the initial setup?

My experience deploying the Dell PowerEdge Rack Servers includes purchasing the Dell equipment, where we get professional services.

What about the implementation team?

Dell's professional services as great, as they're very helpful and also do cross-training with us. We're able to learn from the experience of the setup.

What was our ROI?

I see a return on investment with the Dell PowerEdge Rack Servers. They're very cost-effective and reliable, and we were able to downsize.

What's my experience with pricing, setup cost, and licensing?

The pricing for the Dell PowerEdge Rack Servers is reasonable since we are part of higher ed, making the prices very competitive with other vendors we have approached.

Which other solutions did I evaluate?

We chose the Dell PowerEdge Rack Servers based on our history with Dell and the cost.

What other advice do I have?

The Dell PowerEdge Rack Servers do not play a role in my organization's AI initiatives at the moment, as we're barely hitting that, striving towards AI.

I'm currently a server administrator, system administrator, and we remotely manage most of the servers using iDRAC.

Dell PowerEdge Rack Servers are very reliable, very cost-effective, and the services that Dell provides are very useful and helpful in deploying infrastructures. I really love the solutions that iDRAC gives you for quick updates and firmware, ensuring that they're reliable for our systems.

On a scale of one to ten, I rate the Dell PowerEdge Rack Servers as a ten; I definitely really love them and would not change that for anything at the moment.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Dell PowerEdge R-Series
May 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,438 professionals have used our research since 2012.
Architect at a government with 1,001-5,000 employees
Real User
Top 20
Dec 26, 2025
Reliable remote management has supported long-term VDI and database workloads
Pros and Cons
  • "What distinguishes Dell PowerEdge R-Series servers compared to others is their reliability, as we have very few failures; apart from a disk from time to time or a memory stick from time to time, we never have failures on the servers."
  • "In terms of the return on investment since we've had the system, it has not been particularly significant."

What is our primary use case?

My main use case for everything that is Nutanix is VDI, and we also have the database server afterwards and RDS servers, with multiple use cases.

What is most valuable?

The standout feature for me is Dell's iDRAC management interface. It is significantly better than what some competitors offer. Since our data centers are located off-site, iDRAC provides us with full remote access to the entire system configuration, which is an essential advantage for our operations.

We have access to everything remotely at the iDRAC level, which is really good.

What needs improvement?

What I think could be improved about Dell PowerEdge R-Series is lower prices; otherwise, in terms of functionality, with the configuration we order, we have what we want, so I don't really have any improvement that quickly comes to mind.

For how long have I used the solution?

I have been working in my current field since 2013, so it's been 12 years.

What do I think about the stability of the solution?

What distinguishes Dell PowerEdge R-Series servers compared to others is their reliability, as we have very few failures; apart from a disk from time to time or a memory stick from time to time, we never have failures on the servers.

What do I think about the scalability of the solution?

Dell PowerEdge R-Series does help with the growth of my organization, as it's easy to order again and integrate into the existing cluster.

How are customer service and support?

I have used technical support at some point.

My experience with technical support was very good, rated 9 out of 10.

They helped me with some hardware problems, specifically on hardware support.

How would you rate customer service and support?

Positive

What about the implementation team?

The deployment of the servers involves several data centers, and with the XC series range, we deploy them according to our needs for Nutanix clusters, which are specific to the workload we're going to put on them, and we do the deployments with Nutanix tools to deploy the solutions on Dell PowerEdge R-Series.

What was our ROI?

In terms of the return on investment since we've had the system, it has not been particularly significant.

Which other solutions did I evaluate?

Before Dell PowerEdge R-Series, we considered adopting HPE, we conducted a side-by-side comparison before ultimately choosing Dell.

What other advice do I have?

In the company, I work with the CNAF, which is the Family Allowance Funds, providing benefits to residents.

I didn't mention AI, but it is important for us to consider our AI initiatives.

At the moment, we are in testing for AI, similar to how we do tests on the cloud part, as we start defining the use cases a bit, and then, of course, there will be a study to switch to the on-premises part.

The company has about 1000 people.

Dell was chosen because it's historical, and on price and features too; they were the first on the XC series side, it was Dell, and we've stayed with them for 10 years.

We have performance metrics or indicators with Grafana and Prometheus behind our monitoring, which help us know if the system is working well.

In terms of time and ease, the servers are racked by the people who manage the data center, and then we access the iDRAC and do all the system configuration.

In the long term, I see that it can work for us; it's a good solution.

I would give this product an overall rating of 9 out of 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 26, 2025
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Ran Zaradez - PeerSpot reviewer
CEO at Comran Networks
Real User
Top 20
Oct 5, 2025
Remote management has simplified maintenance and improved reliability over decades of use
Pros and Cons
  • "The features of Dell PowerEdge R-Series that I appreciate the most include the remote maintenance, specifically iDRAC, and after experiencing Dell PowerEdge R-Series, the simplicity makes it very straightforward to manage and configure."

    What is our primary use case?

    My role in using or managing Dell PowerEdge R-Series includes installing, marketing, selling, and maintenance. My company uses Dell PowerEdge R-Series for specific use cases such as storage servers, application priority, SAP, and all others including Active Directory.

    What is most valuable?

    The features of Dell PowerEdge R-Series that I appreciate the most include the remote maintenance, specifically iDRAC. Having this product benefits my company because there are many manufacturers, such as HP, and after experiencing Dell PowerEdge R-Series, the simplicity makes it very straightforward to manage and configure. Dell PowerEdge R-Series has supported growth and operational success because it is very reliable and a good manufacturer. Dell PowerEdge R-Series has features that specifically cater to the needs of small or medium companies.

    What needs improvement?

    I don't think I need to change anything about Dell PowerEdge R-Series.

    For how long have I used the solution?

    I have been using Dell PowerEdge R-Series from the beginning, for 25 years.

    What do I think about the stability of the solution?

    The stability and reliability of the platform are very stable and reliable; that is why I am working with them.

    What do I think about the scalability of the solution?

    I basically use the SMB client, so I don't need to add features or servers to increase the ability to extend; if I need to change a server, I just replace it.

    How are customer service and support?

    When I have a problem or question, I call customer service, and they keep checking with me until the problem is solved. I would rate the customer service and technical support as a 10 out of 10.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I was using HP as another product in the past. I changed because I had a problem with the support for HP, and everything in HP requires adding features and isn't simple; the simplicity is not comparable.

    What was our ROI?

    The biggest return on investment for me when using Dell PowerEdge R-Series is that everything is working smoothly; I don't need to return to the customer to change parts.

    What's my experience with pricing, setup cost, and licensing?

    My experience with the pricing, the setup cost, and the licensing is that, when compared to other manufacturers, the pricing is good.

    What other advice do I have?

    Dell PowerEdge R-Series does not play a role in my company's AI initiatives. The R series is suitable for me, for approximately 100 clients, so it's basically the main product that I use. My advice to other companies considering Dell PowerEdge R-Series is that Dell is a very reliable and long-lasting company that leads the market and technology, so I recommend Dell PowerEdge R-Series.

    On a scale of 1-10, I rate Dell PowerEdge R-Series a 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
    Last updated: Oct 5, 2025
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    Infrastructure Manager at Kali Group
    Real User
    Top 20
    Sep 17, 2025
    Supports backup reliability and remote management while integrating smoothly into local and cloud workflows
    Pros and Cons
    • "This server was priced more cheaply than other options such as IBM and HP, making it quite cost-effective."
    • "The services of Dell are good, and the performance of Dell PowerEdge R-Series is also good; I didn't face any problems, and the issues I did encounter were resolved by their excellent support services, even though they're based overseas."
    • "Regarding improvements, due to the cloud area and cloud platform, the on-premises server, Dell PowerEdge R-Series, might become less prominent. However, it won't disappear, as the cloud platform will remain the primary concern."
    • "For storage, I find that Dell PowerEdge R-Series is not useful."

    What is our primary use case?

    My role in using and managing Dell PowerEdge R-Series is focused on Veeam backup for local storage. The Veeam application is installed on this server, which is the primary use case where I utilize it as a backup server. 

    Currently, I am using a Dell PowerEdge R-Series server solely as a backup server to manage growing data, including a large amount of metadata that we also back up and transfer to the cloud for another repository.

    What is most valuable?

    I appreciate the iDRAC management for Dell PowerEdge R-Series, as it is a nice management tool that I'm using frequently. 

    Everyone in my organization believes Dell PowerEdge R-Series will play some role in AI initiatives in the future. Currently, we are discussing the potential of Dell PowerEdge R-Series for AI initiatives step by step. 

    In my company, we have a developer department that develops programs for our products. The management and CRM systems we are developing will be supported by AI.

    What needs improvement?

    For storage, I find that Dell PowerEdge R-Series is not useful. Regarding improvements, due to the cloud area and cloud platform, the on-premises server, Dell PowerEdge R-Series, might become less prominent. However, it won't disappear, as the cloud platform will remain the primary concern.

    For how long have I used the solution?

    I have utilized Dell PowerEdge R-Series for about five to six years now.

    What do I think about the stability of the solution?

    The services of Dell are good, and the performance of Dell PowerEdge R-Series is also good. I didn't face any problems, and the issues I did encounter were resolved by their excellent support services, even though they're based overseas.

    What do I think about the scalability of the solution?

    I may plan to scale the usage of Dell PowerEdge R-Series in the future.

    How are customer service and support?

    If I were to rate Dell support on a scale of one to ten, I would give it an eight. 

    I would not rate it a ten as I sometimes struggle with communication while speaking with support representatives in English. I believe it would be beneficial if Dell opened a support branch in Israel to support Hebrew language.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    I didn't face any challenges with deployment. 

    What was our ROI?

    I've seen a return on my investment into Dell PowerEdge R-Series as it's still working.

    What's my experience with pricing, setup cost, and licensing?

    This server was priced more cheaply than other options such as IBM and HP, making it quite cost-effective. 

    Which other solutions did I evaluate?

    I have looked at IBM and HP and understand the pricing differences. Although price was not the primary reason I chose Dell PowerEdge R-Series over competitors, a recommendation from a colleague influenced my decision.

    What other advice do I have?

    For anyone looking at Dell PowerEdge R-Series, I recommend ensuring to have lots of memory and high-speed SSD disks when purchasing their server. 

    I rate Dell PowerEdge R-Series an eight out of ten. I didn't face any main problems with my server, and the few issues I encountered were resolved through support.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Sep 17, 2025
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    reviewer2706855 - PeerSpot reviewer
    Senior IT Technician at a government with 10,001+ employees
    Real User
    Top 10
    May 21, 2025
    Easy remote access and reliable performance streamline operations
    Pros and Cons
    • "The most valuable feature of Dell PowerEdge Rack Servers is the iDRAC, because it allows me to remotely access it from my computer without having to plug in a monitor and keyboard. I can see what's wrong and manually push updates if needed."
    • "I would describe my experience with Dell's support for PowerEdge solutions as great, as we had to get a motherboard replaced, and the replacement part arrived the next business day, which was impressive."
    • "I know the pricing for Dell PowerEdge Rack Servers went up last year, and we weren't too happy about that, but it is what it is."

    What is our primary use case?

    Our company uses Dell PowerEdge Rack Servers primarily for VMware, but we also have several PowerEdge for NAS storage.

    I am a system administrator. I deploy new servers. More recently, I've been decommissioning old servers and getting those ready to refurbish because we have to resell or surplus them. I also help look up specs to recommend to my director what we should get for the next refresh.

    How has it helped my organization?

    From using Dell PowerEdge Rack Servers, our company has realized sustainability and reliability, as we don't have to worry about whether they will go down or not. They have been very reliable, except for one server issue, which had nothing to do with Dell or the server itself, just an act of nature.

    What is most valuable?

    The most valuable feature of Dell PowerEdge Rack Servers is the iDRAC, because it allows me to remotely access it from my computer without having to plug in a monitor and keyboard. I can see what's wrong and manually push updates if needed. For example, we recently had a motherboard that was bad, and iDRAC informed me of the faulty component, which is helpful because it saves me from guessing what's wrong.

    What needs improvement?

    A nice-to-have feature for Dell PowerEdge Rack Servers would be shorter lengths because we recently got a new data center with horizontal PDUs, and we had to replace some PowerEdges due to their longer sizes, which wouldn't fit without taking out the PDUs and switching to vertical ones.

    For how long have I used the solution?

    I've been using Dell PowerEdge Rack Servers for three years now, and from what I can tell, my company has been using them for a very long time. They're great.

    What do I think about the stability of the solution?

    They are very reliable.

    What do I think about the scalability of the solution?

    We are a small to medium-sized organization. Dell PowerEdge Rack Servers cater to the needs of our small to medium-sized company, as we can contact our Dell rep and explain our needs, and they can recommend the perfect PowerEdge for us.

    How are customer service and support?

    I would describe my experience with Dell's support for PowerEdge solutions as great, as we had to get a motherboard replaced, and the replacement part arrived the next business day, which was impressive. I would rate them a 10 out of 10.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    They tried HPE servers for a bit, but they didn't really like them.

    How was the initial setup?

    The only challenge we faced was when they were longer servers. We couldn't fit them in our rack without taking out the PDUs.

    What's my experience with pricing, setup cost, and licensing?

    I know the pricing for Dell PowerEdge Rack Servers went up last year, and we weren't too happy about that, but it is what it is.

    What other advice do I have?

    I would rate Dell PowerEdge Rack Servers a 10 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Expert Stockage Sauvgarde at Caisse d’Allocations Familiales
    Real User
    Top 20
    Dec 29, 2025
    Reliable servers have saved time on office workloads and have supported long-term investments
    Pros and Cons
    • "Dell PowerEdge R-Series improves my organization mainly as a time saver and in terms of reliability, so we know we have equipment that is reliable."

      What is our primary use case?

      The main use cases for us are office applications, office servers, and messaging. On Dell PowerEdge R-Series for the office services, it is mainly storage.

      What is most valuable?

      What distinguishes Dell PowerEdge R-Series servers for me compared to others is the robustness and the longevity. The features I find most useful and that I like the most are the fast server restarts. Few failures save time; we gain time. Dell PowerEdge R-Series improves my organization mainly as a time saver and in terms of reliability, so we know we have equipment that is reliable. We are not afraid to refresh the ranges by going with the same thing again, but we know we are on hardware that is reliable, so we go for it with our eyes closed.

      What needs improvement?

      I think the power consumption part could be improved if we want to develop the Green IT aspect.

      For how long have I used the solution?

      I have been using Dell PowerEdge R-Series servers for eight years.

      What do I think about the stability of the solution?

      We look at the server downtime rate to measure the success of Dell PowerEdge R-Series. The server downtime rate is almost zero; we have almost no failures. We also analyze CPU consumption depending on what is running, to see if we are using a lot of RAM. I have had no problems.

      What do I think about the scalability of the solution?

      Dell PowerEdge R-Series adapts well to our organization's growth. We can add servers; it is scalable.

      How are customer service and support?

      I have not used technical support at any point, but some colleagues have.

      How would you rate customer service and support?

      Which solution did I use previously and why did I switch?

      I did not consider another solution before choosing Dell.

      How was the initial setup?

      I would describe the server deployment experience as very easy. Once it is racked and the network connections are plugged in, it starts up by itself; almost nothing needs to be done.

      What was our ROI?

      We can see a return on investment in general because we keep the servers for at least five years. Between five and eight years, we have a return on investment practically every time.

      Which other solutions did I evaluate?

      Dell is a long-standing partner with whom we have good relations, and we know the hardware is reliable. For the moment, for certain workloads, they are not put in competition. For others, they are. The price and the licenses work for us.

      What other advice do I have?

      We are just starting AI initiatives in our organization now. For the moment, Dell PowerEdge R-Series does not play a role in that because we are not at the infrastructure stage. We are more in the thinking stage about what use cases we can develop, and for now, the hardware part is not taken into account. There is the possibility of going with that on Dell PowerEdge R-Series. I would rate this product a 9.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Dec 29, 2025
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      reviewer2532423 - PeerSpot reviewer
      Responsable Infra Serveur Et Poste De Travail at a wholesaler/distributor with 5,001-10,000 employees
      Real User
      Top 20
      Dec 29, 2025
      Centralized virtualization has simplified administration and has ensured consistent uptime
      Pros and Cons
      • "I chose Dell PowerEdge R-Series because of the ease of administration, the simplicity, and the continuity of administration over the years."
      • "The only growth complexity with Dell PowerEdge R-Series is that the cost of adding memory after the first purchase is always high."

      What is our primary use case?

      My main use case is virtualization servers running VMware. I use it to host all the business applications and the servers needed to run the group's ERPs.

      What is most valuable?

      My favorite feature is the iDRAC features, particularly iDRAC administration for everything related to updating the server's internal firmware. I prefer iDRAC because after that, I mainly install VMware ESXi, so I have access to all the useful information about the server in there. For now, I'm not using a centralized PowerEdge console server, but I know it exists. I don't need it at my level.

      What needs improvement?

      Dell PowerEdge R-Series servers could be improved in certain aspects. Lately, I really appreciated the tools that explain how to replace parts inside the servers, the detailed server documentation, the upgrade aids, and the auto-upgrade of the server. 

      For how long have I used the solution?

      I have been using Dell PowerEdge R-Series for thirteen years.

      What do I think about the stability of the solution?

      I confirm significant stability, reliability, and durability.

      We had just one problem a few years ago, due to a type of Dell PowerEdge R-Series we bought with integrated SD cards that were no longer compatible with how VMware works. I don't think it was a Dell PowerEdge R-Series issue, but a VMware-on-SD-card issue.

      What do I think about the scalability of the solution?

      The only growth complexity with Dell PowerEdge R-Series is that the cost of adding memory after the first purchase is always high. It's better to size properly from the start than to add memory afterwards.

      How are customer service and support?

      I have had to use technical support. On a scale of one to ten I would rate it an eight, it went well. They stepped in when needed and provided great service.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      I considered another solution fifteen years ago.

      How was the initial setup?

      I can describe the system deployment experience as very simple since we always deploy the same types of servers with the same types of virtualization environments. Once we've configured iDRAC, we just have to install the VMware operating system and then we can quickly use the server in the existing cluster.

      What was our ROI?

      I can say that I have seen a return on investment from having Dell PowerEdge R-Series since the administration is always the same and therefore simple. It saves us the time employees would spend learning new machines.

      What's my experience with pricing, setup cost, and licensing?

      My impressions of the price and the cost of licenses are that the price is good, but I don't challenge them much with other solutions because I'm happy with the solution and therefore they're not being challenged at the moment.
      The only growth complexity with Dell PowerEdge R-Series is that the cost of adding memory after the first purchase is always high. It's better to size properly from the start than to add memory afterwards.

      Which other solutions did I evaluate?

      I chose Dell PowerEdge R-Series because of the ease of administration, the simplicity, and the continuity of administration over the years. My teams master the subject and there's no need to relearn something new.

      What other advice do I have?

      I have been working in my field for twenty years. I have integrated them and might need them if something breaks. I don't have performance metrics that tell me and allow me to measure the success of Dell PowerEdge R-Series for me because I'm fully on Dell PowerEdge R-Series, so I don't have a comparison with other hardware. It hasn't been necessary to put metrics in place. The measure of success with Dell PowerEdge R-Series for me is the uptime of the servers, the fact that they don't go down. My overall rating for this product is eight.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Dec 29, 2025
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      Updated: May 2026
      Buyer's Guide
      Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.