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reviewer2776392 - PeerSpot reviewer
IT Specialist at a computer software company with 51-200 employees
Real User
Top 20
Nov 13, 2025
iDRAC access has made remote server management effortless and reduced time spent in the server room
Pros and Cons
  • "The feature I appreciate most about Dell PowerEdge R-Series is iDRAC, which allows me to connect to the server without having to attach a screen to it."
  • "At my current company, I have not yet needed to use their customer service, but at my previous company, I did a few times and that was acceptable."

What is our primary use case?

I have used Dell PowerEdge R-Series R730s for builders in the past, primarily for game-related machines, and we also use them for Perforce. As a game company that makes games, we primarily use them to run automated processes, build worlds, and similar tasks. Perforce is software that stores the entire game in a database.

What is most valuable?

The feature I appreciate most about Dell PowerEdge R-Series is iDRAC, which allows me to connect to the server without having to attach a screen to it. I can connect to the server from almost anywhere as long as I have an IP address, which is absolutely amazing because I don't have to go to the server room to physically work on the server unless it's completely dead and I need to restart it or something else is wrong with it. That's definitely my favorite part of Dell PowerEdge R-Series.

The stability and reliability of Dell PowerEdge R-Series have always been good with minimum downtime. There might have been one or two cases per year where it doesn't go as expected, but that barely happens.

What needs improvement?

At my current company, I have not yet needed to use their customer service, but at my previous company, I did a few times and that was acceptable.

I would say at the time, speaking from three or four years ago, I would rate the customer service as a seven because they solved the problem.

For how long have I used the solution?

I only started working on the server side three or four years ago, and we usually used Windows 10 on those machines at the time because of a specific use case, but it was always good. We installed them within an hour easily, especially with imaging ready so we could image whenever we wanted, and it would take approximately an hour or so. Later on when we changed to virtualization servers, it was basically instant because we had the snapshot, and it got so good that at a specific point, I wasn't involved in installing anymore. We just let our tech team install it because they could kill it, make a new one, put it in their build farm, and that was great because it saved me so much time.

Buyer's Guide
Dell PowerEdge R-Series
May 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,438 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability and reliability of Dell PowerEdge R-Series have always been good with minimum downtime. There might have been one or two cases per year where it doesn't go as expected, but that barely happens.

What do I think about the scalability of the solution?

For my current company, we still need to address scalability, but in my previous company, we went from Dell PowerEdge servers to a combination of Dell PowerEdge with NVIDIA's new video card for virtualization. Together with that, we were able to remove approximately 30 or 40 old Dell servers and replace them with three or four extremely fast, strong virtualization servers instead. That was definitely a great change because it saved us a lot of space, a lot of power, and provided flexibility for future expansion. In my current company, I haven't had the situation yet, so I can't really comment on that because we made sure we built the machines in a way where we wouldn't run into those issues. It is always possible to grow.

How are customer service and support?

At my current company, I have not yet needed to use their customer service, but at my previous company, I did a few times and that was acceptable.

I would say at the time, speaking from three or four years ago, I would rate the customer service as a seven because they solved the problem.

How was the initial setup?

I only started working on the server side three or four years ago, and we usually used Windows 10 on those machines at the time because of a specific use case, but it was always good. We installed them within an hour easily, especially with imaging ready so we could image whenever we wanted, and it would take approximately an hour or so. Later on when we changed to virtualization servers, it was basically instant because we had the snapshot, and it got so good that at a specific point, I wasn't involved in installing anymore. We just let our tech team install it because they could kill it, make a new one, put it in their build farm, and that was great because it saved me so much time.

What about the implementation team?

I unfortunately don't know about the pricing because I'm not always involved with that; my current lead is involved with that more.

What was our ROI?

For my current company, we still need to address scalability, but in my previous company, we went from Dell PowerEdge servers to a combination of Dell PowerEdge with NVIDIA's new video card for virtualization. Together with that, we were able to remove approximately 30 or 40 old Dell servers and replace them with three or four extremely fast, strong virtualization servers instead. That was definitely a great change because it saved us a lot of space, a lot of power, and provided flexibility for future expansion. In my current company, I haven't had the situation yet, so I can't really comment on that because we made sure we built the machines in a way where we wouldn't run into those issues. It is always possible to grow.

What's my experience with pricing, setup cost, and licensing?

I unfortunately don't know about the pricing because I'm not always involved with that; my current lead is involved with that more.

Which other solutions did I evaluate?

I know there are other solutions, but every company I've worked at has always used Dell, so I'm accustomed to using Dell machines in a general sense. That's also why I love iDRAC and the functionality I mentioned earlier, because it's very accessible with Dell machines. I don't know any better alternatives.

What other advice do I have?

We're using the Dell PowerEdge R-Series R730 or the R740.

The current company I'm working at is approximately 150 people in our local office, but we are a global entity, so we must be above 10,000 employees.

I have used both Intel and AMD processors in Dell PowerEdge R-Series, and in my previous company, we used some Threadrippers for some of the machines, but it was mostly Intel, and the specific models I don't fully remember.

It depends on what you're looking for because if you're looking for AMD Threadripper, it's going to beat the Intel ones because AMD Threadrippers are usually super fast. In that case, I definitely prefer the Threadrippers.

The current company doesn't have many Dell machines, only a few, but we use Intel in them.

I've grown in positions; I used to be a support person, and now I'm more of a server person, so I try to fix issues myself because it's usually easier and you learn a lot from it. Sometimes you are stuck and do need support. In my current company, I haven't done much with the servers yet because they're running and doing their job, so I haven't had many opportunities to fix things when something is broken because it hasn't happened much.

We're happy with Dell, and we are in talks with Dell, as my lead is in talks with Dell to get more machines or something similar.

I gave this review a rating of eight overall.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 13, 2025
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Dragan Lazic - PeerSpot reviewer
Information Technology Manager at The Gateway Engineers, Inc.
Real User
Top 5Leaderboard
Jun 4, 2025
Reliability and customizability boost infrastructure's effectiveness
Pros and Cons
  • "Using Dell PowerEdge Rack Servers has helped me to reduce unplanned production downtime by 100%."
  • "The pricing for Dell PowerEdge Rack Servers would be absolutely better."

What is our primary use case?

Currently, we have some database loads on Dell PowerEdge Rack Servers. I can name the database as Sequel. We are just getting into running AI workloads on Dell PowerEdge Rack Servers.

What is most valuable?

The feature I appreciate the most about Dell PowerEdge Rack Servers is their reliability; they are very reliable servers. In terms of customization, Dell PowerEdge Rack Servers are very highly customizable and we appreciate that feature.My impression of Dell PowerEdge Rack Servers' impact on our organization's sustainability goals is good; they are helping out. Using Dell PowerEdge Rack Servers has helped me to reduce unplanned production downtime by 100%. We used to use Lenovo and IBM servers, and with Dell PowerEdge Rack Servers, I would say we have at least 20% better reliability and more uptime.In terms of stability, Dell PowerEdge Rack Servers are very stable, with no lagging or crashing.

What needs improvement?

I don't have any dislikes about the solution. The pricing for Dell PowerEdge Rack Servers would be absolutely better. Regarding energy consumption, we haven't really focused on that; it's not our primary goal, so I can't provide any information on that.

For how long have I used the solution?

We use Dell PowerEdge Rack Servers for our server infrastructure, and I have been using them over the last 20 years.

What do I think about the scalability of the solution?

Regarding scalability, it's excellent with 100% effectiveness.

How are customer service and support?

The quality of support from IBM and Lenovo is good; they are helpful, easy to reach, and providing value, so it's worth getting extra support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used to use Lenovo and IBM servers.

How was the initial setup?

The initial deployment of Dell PowerEdge Rack Servers was easy from my point of view; I've been doing this for 20 years. The first time I deployed it, it took me a few hours to put it in working condition.

What about the implementation team?

I handled this deployment myself; it was just me.

What's my experience with pricing, setup cost, and licensing?

To be honest, we're more concerned about providing the right solution for the organization rather than controlling costs associated with technology lifecycle management, so cost isn't as important.

Which other solutions did I evaluate?

I have tried using alternatives to Dell PowerEdge Rack Servers in my career overall. I can name IBM and Lenovo as the solutions I have used.

What other advice do I have?

Dell PowerEdge Rack Servers are usually reasonably priced; they're not the cheapest, but I think it's worth a shot and worth checking out. To my colleagues considering purchasing a Dell PowerEdge Rack Server instead of a hyperscaler, I'd say that even though the hyperscaler is trendier and a lot of people go there, Dell PowerEdge Rack Servers still offer a lot of work and can provide significant value to the organization. I rate Dell PowerEdge Rack Servers nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
Dell PowerEdge R-Series
May 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,438 professionals have used our research since 2012.
Herve Bonetti - PeerSpot reviewer
Admin Sys Reseaux at InSitu French
Real User
Top 20
Dec 29, 2025
Centralized management with remote access has improved virtualization and everyday administration
Pros and Cons
  • "Based on what I see in the field, it is where I have the fewest problems, so that already was major."
  • "For example, I have an old R230, and I have a problem with a fan. I cannot determine that the fan needs attention without putting the alarm on this fan."

What is our primary use case?

I have been using Dell PowerEdge R-Series for more than a year, and I also have one for personal use. I use it with Hyper-V as a server to make virtual machines. Beyond that, I use it with Active Directory, print server, and backup server functionality. It is mainly used for everything related to virtualization.

What is most valuable?

The iDRAC is a feature I find very useful because every time I needed to do certain things, by using iDRAC everything was gathered together. I am on my own site, so I have not really had the opportunity to test it remotely, but on-site, I have everything at my fingertips. In terms of usefulness, that is where I struggled the least when I needed more information. I always found everything I needed when I went through iDRAC. As long as it works, I stick with it.

It mainly improves organization when there is a failure because I need it in terms of speed. On the server side, most of the time I have to start the application and search. On iDRAC, I find things much more easily. As I use it more and more, I go faster over time. It is not necessarily me who configures everything at the various clients. The difference is that each server, each client, will set up their own favorites and taskbar icons. Whereas with iDRAC, I do not modify it, everything is in its original state, so we know where to find things, and it is not arranged according to each client's preferences.

What needs improvement?

I do not know what could be improved in general for Dell PowerEdge R-Series right now. I may not have enough hindsight to know the features I am missing or that I would like to have in future versions. That is also why I do not have any ideas at the moment. Later on, I might get back with suggestions next year when I need it.

Otherwise, I have not had any negative points so far. I was trying to find an option in iDRAC and re-downloaded it from the Dell site. The option still was not there. I felt as though I had not changed the version. Maybe it is on the website itself where it shows that there is this or that option, or maybe it was a plugin I was missing, but I do not remember the name.

For example, I have an old R230, and I have a problem with a fan. I cannot determine that the fan needs attention without putting the alarm on this fan. This puts the whole server in an error state, even though the problem does not come from the fan because it has been replaced. It is really on the motherboard side, and investing in a motherboard on a server that is a bit old is a bit wasteful. If I could have directly in iDRAC, in the options where the alarms are, really disabled everything that was alarms, that would have prevented the fans from running at full speed. From an admin point of view, I could have disabled it and said that the others were working, or even at a pinch, if three are needed at minimum, it is not a big deal to move it to four. You would still have the same cooling system. That is the only flaw I have to this day.

How are customer service and support?

There was a leased PC product, unfortunately. However, when I called support, I know that for the warranty, the technician came very quickly. I think that if that had been for a server, it would be the same because I do not think they have different services with different field technicians. When I needed to go through support, it was quite fast and the appointment was kept.

How would you rate customer service and support?

Positive

What other advice do I have?

I wanted to start up my local language model locally and I am waiting to solve my server problem so I can deploy it. I wanted to try running my local language model with retrieval-augmented generation, and unfortunately, I have to wait. I will try it on it, even if it is on old hardware that will respond much more slowly. I am still going to test this solution, even if it is on old hardware.

Because it is modular, depending on what is needed, I can scale up more or less depending on the various companies. There is quite a wide range. For all Dell products, having worked with all three brands—HPE, Lenovo, and Dell—at the business level, the leasing solutions they offer allow companies to adapt according to what they can do and invest in a fleet where about 25% of PCs are replaced each year. That is still a budget to put out. On the server side, each time they are replaced, we always manage to find solutions that are modular according to their needs.

In my case, where companies do not necessarily have an IT team present every day, having tools Dell Support installed keeps everything up-to-date. Once all the tools, for example Dell Support, are installed, the support for everything related to updates, once it is installed, when Windows Update runs automatically, you are going to get the updates when Dell releases them. This keeps everything up each time, and if I am not there, it will run. There are some things that are critical where Microsoft automatically triggers their reboot, and that sometimes causes some yelling, but it still allows updates to be done. That is a tool that is pretty good for a company that does not necessarily have an on-site IT department.

Based on what I see in the field, it is where I have the fewest problems, so that already was major. My preference goes that way. For other hardware, when I need to reimage workstations, with Dell I go directly with the Dell-made PXE via the download. I really start again from scratch. It is still easier to reimage back to factory state than to go through the other two. With Dell, it just goes by itself.

For me, it is more for my clients because the less time I spend fixing problems that should not exist, the more I can sit down and really focus on real, concrete problems. When it is really user problems that normally we should not have, that matters.

Depending on how you order your server, you do not keep the server for ten years, although some will keep it for ten years. Mainly I try to keep it for about five years, and that is a good average. I try to see over five years whether the company will need to replace it. Mine must be ten or fifteen years old. That is why, for small and medium enterprises, if I aim for five years when ordering it, I will try to get one that is a bit more powerful so that if they grow, they still have something in reserve. I did not change it because something was lacking. Each time it has changed, it is really based on the number of years.

I gave it a nine because I have not had any issues as such. That is because, with the download, they said there was the option in the package that was not there anymore. Maybe it was because they had not updated the website. My overall rating for this product is 9.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 29, 2025
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Jorg Krumm - PeerSpot reviewer
Manager IT at Alberdingk Boley GmbH
Real User
Top 5
Nov 27, 2025
Infrastructure has supported virtual growth reliably and delivers long-term performance with strong integrated support
Pros and Cons
  • "If you are looking for a stable system, good support, and performance, then going with Dell ensures you are safe."
  • "If there is something I would like to see fixed, even if it's small, it seems that the orchestration of many Dell PowerEdge R-Series servers is very complicated; using Dell Server Administration software could be easier for managing many Dell PowerEdge R-Series servers."

What is our primary use case?

Our use case includes internal workloads, as we do have a virtual infrastructure based on VMware.

Dell does not yet play a role in our organization's AI initiatives; this is the first time I heard about AI-driven workloads on-premise, something we had not thought about before.

For supporting our growth or operations, Dell PowerEdge R-Series helps us to have our virtual workloads on them, which is the same question as with HP.

What is most valuable?

The most valuable feature, which is part of the decision to go with Dell, was a cost decision; we could have gone with Cisco or HP as well, but Dell has a very good product portfolio and a very broad product environment.

I think now there are no pros and cons versus HP because all systems are very similar; they provide computing power, resilience, and security features. The pro now is having a Dell ecosystem, as we use Dell clients, Dell PowerEdge R-Series servers, and Dell support, which is why we are married to Dell.

The benefits my organization sees from having these Dell PowerEdge R-Series servers are the same as we would have seen with HP servers, as we have computing power and storage.

What needs improvement?

If there is something I would like to see fixed, even if it's small, it seems that the orchestration of many Dell PowerEdge R-Series servers is very complicated; using Dell Server Administration software could be easier for managing many Dell PowerEdge R-Series servers.

For how long have I used the solution?

I have been using Dell PowerEdge R-Series servers for about 25 years, which includes 20 years of direct experience with them.

What do I think about the stability of the solution?

When it comes to evaluating the stability of the solution, I think about reliability and that kind of aspect.

Reliability is a very good point at Dell; in my experience, the durability and reliability of the products are very good, as we still have systems that are 10 years or older and are still running.

What do I think about the scalability of the solution?

I feel the solution is very easy, scalable, and very good for our organization's long-term plans.

I do see Dell products growing with our future needs.

How are customer service and support?

I evaluate the support overall as good.

The reasons are that it is responsive, fast, and problems are solved in time.

I would rate the support around an eight or a nine; everything works as expected, so the integer I would give is 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

From Dell, we previously used Compaq.

I have been around for a while in the business and can share that we used Compaq before switching to Dell.

What about the implementation team?

I am responsible for the deployment of Dell PowerEdge R-Series rack servers.

What's my experience with pricing, setup cost, and licensing?

Regarding pricing and licensing, I think it's fair and similar to the competitors; you have to negotiate with partners and vendors, so I believe the pricing is fair.

Which other solutions did I evaluate?

The most valuable feature, which is part of the decision to go with Dell, was a cost decision; we could have gone with Cisco or HP as well, but Dell has a very good product portfolio and a very broad product environment.

What other advice do I have?

My advice for others evaluating the product would be that if you are looking for a stable system, good support, and performance, then going with Dell ensures you are safe.

Overall, I would rate the product as a very good product, giving it a 10, as I do not have any complaints about it.

When integrating Dell PowerEdge R-Series into our monitoring system, we measure the performance of the systems, including the CPU, using PRTG as our benchmark. I have given this review an overall rating of 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 27, 2025
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Teamleiter IT at a manufacturing company with 51-200 employees
Real User
Top 20
Dec 16, 2025
Reliable servers have supported virtualization and backup while simplifying daily operations
Pros and Cons
  • "Dell PowerEdge R-Series demonstrates tremendous robustness, which is one of the main reasons for continued use."
  • "What has become really bad with Dell PowerEdge R-Series is the support in India."

What is our primary use case?

Dell PowerEdge R-Series servers are used for different use cases, including now in a Dell APEX model for virtualization. The VMware environment runs on these servers. The servers are used for backup, and the Veeam backup infrastructure has been organized based on Dell servers.

Since there has not been much contact with AI yet apart from Copilot from Microsoft, the considerations regarding its use with Dell PowerEdge R-Series are only just beginning. If the organization continues to rely on Dell servers, the PowerEdge servers, or if there are other series that are supposed to be better for AI, those will come into play again.

What is most valuable?

Dell PowerEdge R-Series demonstrates tremendous robustness, which is one of the main reasons for continued use. Over many years, there have been maybe one or two minor defects. Support is great when needed. The sales consulting is top-notch, and the delivery speed from Dell with Dell PowerEdge R-Series is incredibly good.

Dell PowerEdge R-Series has very good management functions and remote management functions that, with many others, first have to be purchased additionally at high cost, and this is really practical.

Basically, without Dell PowerEdge R-Series servers, it is difficult to do anything for small and medium-sized companies. If the price-performance aspect is right, then they contribute something to the success of the company.

The price-performance ratio with Dell PowerEdge R-Series has always been very good. Everything needed is in the servers.

What needs improvement?

What has become really bad with Dell PowerEdge R-Series is the support in India. The people there have a very hard-to-understand accent and the technology they work with is very cheap headsets with very poor connections, and they appear to be sitting in a train station from the way it sounds. Doing support with them is not enjoyable, so if you have to rely on Indian support, it is not a success factor.

Quite often recently, support has been routed to India, but those were mostly software issues, recently with VMware topics. Over the course of the day, either the service is the best there is or the service is bad, but nothing in between. The uncertainty of which region will handle support, whether the UK, the USA, or elsewhere, is concerning. On the last call, the last update was carried out via India and went completely wrong. The start was 8 a.m. and it was supposed to last six to eight hours. The call finished the next day at approximately 9 a.m. During that time, I was transferred by phone all around the world, and only when I got out of India did solutions start to come.

What do I think about the stability of the solution?

One time with Dell PowerEdge R-Series, there was a defective RAM module and one or two power supplies that broke, which were probably caused more by external influences than by production faults, so nothing negative can be said about the servers.

How are customer service and support?

On a scale of one to ten for support, since it is mixed and there is an American system, a seven sounds fair. In Germany, since Dell has American standards, a seven for them is already a concern that needs to be followed up on regarding what is not okay. Cheap is not always better.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Dell PowerEdge R-Series, the previous solutions were probably Fujitsu Siemens or self-built servers, but the organization has been with Dell for a long time because it just runs well.

The reason for switching to Dell PowerEdge R-Series was because the systems were flawless in terms of price-performance, and the support was affordable. For the organization, it always comes down to price-performance, and Dell has always scored tremendously in that respect and is still keeping that up.

How was the initial setup?

Installing or commissioning Dell PowerEdge R-Series servers is especially straightforward thanks to the pre-configured images from Dell. The installation images are basically idiot-proof. If you can follow instructions, you can do it. It is a similar level to following complex assembly instructions. Halfway through, you may dismantle again and reflect once more.

What other advice do I have?

Servers are basically only licensed against software, which means you have to license the software. The servers themselves rarely have their own licenses, so licensing questions specific to Dell PowerEdge R-Series compared to other servers do not quite make sense in that context. The review rating given for this product is ten out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 16, 2025
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Senior Systems Engineer at Federal Data Systems
Real User
Top 20
May 21, 2025
Out-of-band management and resiliency provide seamless remote access and operation
Pros and Cons
  • "Customer support is usually really good for Dell PowerEdge Rack Servers."
  • "The resiliency and stability of the products are fantastic."
  • "For the internal SD card of Dell PowerEdge Rack Servers, I would add driver packs so that when you're trying to image bare metal, you don't have to worry about trying to find all the drivers you need to install whatever OS it could be, specifically in our environments in the fed space, since trying to use USB devices is difficult, so adding things on the USB stick and plugging them in for drivers is most of the time not possible."
  • "My only complaint would be if you're calling the specific fed line, sometimes they don't transfer you, and they want to get information that you can't give them before they do, even if you call the dedicated fed line, which is not always consistent, depending on the time of day."

What is our primary use case?

Everything from bare metal to ESXi host, any kind of hypervisor is what I've used Dell PowerEdge Rack Servers for. 

Currently, we are using Dell PowerEdge Rack Servers for AI initiatives; one of our projects I cannot discuss, however, it has been really good. Everything about it, including the Redfish hooks and the automation, is very easy and streamlined for the AIs regarding Dell PowerEdge Rack Servers.

What is most valuable?

The iDRAC is the most valuable feature of Dell PowerEdge Rack Servers; the out-of-band management is absolutely fantastic, especially when you institute roles that prevent access to the data center, and being able to do it remotely is fantastic. 

Initial setup, troubleshooting, repair, and maintenance have benefited the organizations I work with since everything has been more streamlined, especially when you add OME into it. Whether it's connected to the internet or not, the on-prem versions still function fantastically.

What needs improvement?

For the internal SD card of Dell PowerEdge Rack Servers, I would add driver packs so that when you're trying to image bare metal, you don't have to worry about trying to find all the drivers you need to install whatever OS it could be, specifically in our environments in the fed space, since trying to use USB devices is difficult, so adding things on the USB stick and plugging them in for drivers is most of the time not possible.

For how long have I used the solution?

I've been using Dell PowerEdge Rack Servers for probably eight years now.

What do I think about the stability of the solution?

The resiliency and stability of the products are fantastic. We have devices that have been around until end-of-life, but we're still using them for things, so stability has been great with very minimal issues. When issues occur, it's usually a hard drive failure, which is expected, so I think it's excellent.

What do I think about the scalability of the solution?

Dell PowerEdge Rack Servers are very flexible, whether you're doing a vSAN ready node or whatever may be your hyperscale of choice, because they scale easily, and adding them into whatever environment you have is straightforward.

How are customer service and support?

Customer support is usually really good for Dell PowerEdge Rack Servers. My only complaint would be if you're calling the specific fed line, sometimes they don't transfer you, and they want to get information that you can't give them before they do, even if you call the dedicated fed line, which is not always consistent, depending on the time of day.

The support is actually a big part of it when evaluating other solutions. The warranty support and keeping your hard drive for the fed space is key. Typically, the contacts we have on-site are very knowledgeable, they come in within a day and usually have it fixed and taken care of if there are issues. Even when they don't need something replaced, they usually suggest helpful troubleshooting steps, and it's usually really good support.

How would you rate customer service and support?

Positive

How was the initial setup?

It's really easy to deploy. It's pretty straightforward. Whether you're having it automated through OME and it's pushing your configs or you're doing it just directly connecting into your iDRAC. Out of all the devices I've used in the industry, it's probably the easiest I've used. 

What other advice do I have?

I actually work for a value-added reseller, and I support many federal customers, which means my organization is a giant. On a scale of one to ten, I rate Dell PowerEdge Rack Servers a nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Cloud Solutions Architect at a tech vendor with 201-500 employees
Real User
Top 20
May 22, 2025
Integrated monitoring and competitive pricing enhance business efficiency
Pros and Cons
  • "The pricing and licensing of Dell PowerEdge Rack Servers are very competitive."
  • "I rate Dell PowerEdge Rack Servers a ten out of ten."
  • "I'd appreciate seeing more options in terms of expandability for certain Dell PowerEdge Rack Servers models."
  • "I'd appreciate seeing more options in terms of expandability for certain Dell PowerEdge Rack Servers models. The expandability issues I've experienced are mainly with the 700 series of the R series chassis, primarily around what can fit in for PCI expansion cards."

What is our primary use case?

We currently use Dell PowerEdge Rack Servers to run Microsoft Hyper-V and Red Hat VCI. 

In addition to that, AX nodes that are adjacent to the regular PowerEdge servers are highly customized. The test cases we are running mainly involve internal processing on data that we have, and also for company-wide cases. 

We host a portal for everyone to interact with for internal lookups and trying to steer everyone away from going public with OpenAI ChatGPT. We have our own internal search now, and it's also able to ingest our internal documentation sites, in addition to our other data sets that we have.

How has it helped my organization?

My current organization really wouldn't be anywhere without the Dell PowerEdge Rack Servers. All we've been buying have been PowerEdge servers. It's pretty mission-critical for us. The vast majority of our regular PowerEdges we've got from that, and we also have FCs and some older tech as well, however, those are being replaced by our Red Hat VCI ones, which are the AX nodes.

What is most valuable?

The most valuable feature of Dell PowerEdge Rack Servers is their integrated iDRAC and the way that the servers are built; it's pretty space optimized, so users can get a lot of functionality in there for whatever they're working on. 

The monitoring for the Dell PowerEdge Rack Servers is great; we get all the alerts, we get everything about it, and we avoid outages thanks to the features of the iDRAC.

We got all the alerts we needed in time, so we knew we could get parts dispatched and everything else, and it's gotten better. They've got AI monitoring for the stuff, so now they're telling us about drives that are failing before we notice them ourselves.

What needs improvement?

There's not really much to be done that hasn't already happened; they've shifted over now, and users can plug in on the latest models as they have USBC ports if they need to console in. 

There isn't really much in need of improvement; it's really up to whatever you decide to buy. You can buy all the right options and get what you need, however, you have to be careful and make sure you buy what makes sense.

I'd appreciate seeing more options in terms of expandability for certain Dell PowerEdge Rack Servers models. The expandability issues I've experienced are mainly with the 700 series of the R series chassis, primarily around what can fit in for PCI expansion cards. It's fair, however, there might be some room for more flexibility around it.

For how long have I used the solution?

I have personal experience with Dell PowerEdge Rack Servers for the last three and a half years at my current organization, and at a prior work, I had experience with PowerEdge servers for another five years.

What do I think about the stability of the solution?

The reliability and skills of Dell PowerEdge Rack Servers are pretty reliable; I haven't had to worry about it too much. Even if something does go wrong, the monitoring is pretty good, and we get good alerts on whatever needs to be replaced. 

We haven't really had an outage due to hardware failure, definitely not on the PowerEdge servers themselves. Sometimes we might have something fail, a fan or power supply - things happen, however, it hasn't really caused an outage.

How are customer service and support?

I evaluate the customer service support for Dell PowerEdge Rack Servers as pretty rock solid and top-notch, especially if you get the right people in the right areas. Particularly around PowerEdges, you can almost depend on getting the right person you want.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We've looked at other solutions. Folks I used to work with, some of them moved on now. We've had experience working with many IBMs and HPs in the past. We're still getting the best value right now sticking with the Dell PowerEdge Rack Servers platform.

How was the initial setup?

I've helped deploy Dell PowerEdge Rack Servers. I've done everything with them; I've racked them myself personally and been through that experience, so it's not bad.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing of Dell PowerEdge Rack Servers are very competitive. 

We've gotten some pretty good deals along the way; you can find anything to fit any budget. We've even gone the other route of actually buying some things for non-production; they've got some pretty good pricing on their Dell used product marketplace as well, though the name is slipping my mind right now. You can get what you need for a good price.

What other advice do I have?

The Dell PowerEdge Rack Servers platform has improved over the years; I've seen the evolution with it. I wasn't too fond originally of some of the older PowerEdges, to be honest, however, as time moved on, the current generations are providing what I am looking for. 

I rate Dell PowerEdge Rack Servers a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Service Engineer at ROSEN
Real User
Top 10
May 22, 2025
Seamless hosting and connected storage drive value and reliability
Pros and Cons
  • "Looking at the new models, they have greatly improved the cooling system, which is a significant advantage."
  • "I would evaluate the support from Dell as exceptional."
  • "One area where Dell PowerEdge Rack Servers could improve is integration."
  • "When trying to quote devices and servers for our Mexico City offices directly with Dell instead of through a partner, we encountered some challenges. It took several months to negotiate appropriate pricing, requiring escalation to the director of Dell Mexico and communication with Dell US."

What is our primary use case?

My role in using or managing Dell PowerEdge Rack Servers involves storage, virtualization, and server support.

What is most valuable?

The features of Dell PowerEdge Rack Servers that I find most valuable include the ability to have different servers and different services hosted on one server, and the ability to connect them between other storage servers or appliances. These features definitely provide additional value to the end user, customers, company, and are reliable within the time frames that customers and clients demand.

Looking at the new models, they have greatly improved the cooling system, which is a significant advantage. In my experience, there were times when components overheated, but they have improved that aspect.

What needs improvement?

One area where Dell PowerEdge Rack Servers could improve is integration. The BYO feature, which allows users to bring their own license, is a particularly good aspect of the system.

For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for 10 years at my current company. Our company has been using PowerEdge for at least 20 years.

What do I think about the stability of the solution?

Dell PowerEdge Rack Servers are very stable overall. The support, components, and OS are all reliable. We have experienced occasional downtimes, crashes, or performance issues, but nothing serious. When we need hardware replacement, such as RAM or a hard drive, the support is very fast.

What do I think about the scalability of the solution?

To expand the usage of Dell PowerEdge Rack Servers, we simply have added more servers and equipment.

How are customer service and support?

I would evaluate the support from Dell as exceptional. They have highly capable and trained personnel who are knowledgeable. We have a very good relationship with them, and they maintain transparency regarding reported issues and solutions.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have Pure Storage, which we implemented less than two years ago, alongside Dell PowerEdge Rack Servers. We chose Pure Storage based on the benefits of flash storage and rapid support. As a global company, everything our corporate office decides is replicated to all locations around the globe, which is one of the key differences.

How was the initial setup?

The deployment is typically very smooth. We haven't had many issues. Usually, when we deploy a server with PowerEdge, it's a very smooth transition.

What was our ROI?

We started leasing with Dell, which has provided good CapEx and budgeting return financially. We are on a 16-month lease. One of the advantages is that we don't pay the CapEx immediately, and it allows us to have the latest Dell technology after three or five years, depending on our leasing contract.

What's my experience with pricing, setup cost, and licensing?

When trying to quote devices and servers for our Mexico City offices directly with Dell instead of through a partner, we encountered some challenges. It took several months to negotiate appropriate pricing, requiring escalation to the director of Dell Mexico and communication with Dell US. Eventually, we reached an agreement with satisfactory pricing.

What other advice do I have?

We are currently at the early stage of AI usage. However, Dell PowerEdge Rack Servers will definitely play a part in our AI-driven initiatives in the future. Currently, we haven't applied AI on Dell PowerEdge Rack Servers as it's still in development. It will be part of our future development of AI. We are planning to focus on automation.

For companies considering Dell PowerEdge Rack Servers, I recommend relying on Dell technology and their expertise. The innovation that Dell offers is crucial.

I rate Dell PowerEdge Rack Servers as nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.