Dell PowerEdge R-Series Reviews

The use cases are related to Medical Oncology, everything that has to do with radiotherapy.

By implementing Dell PowerEdge Rack Servers, I wanted a platform with good reliability, good work, and good service.

It gives us reliability for our applications. It offers us a secure and scalable infrastructure, which has become essential to virtualize our workloads.

The PowerEdge Cyber Resilient Architecture approach to security is very good. I see much more interest from Dell in providing security that reflects our requirements. Because of better monitoring capabilities, it eliminates dependence on third-party certification authorities.

In terms of energy consumption, I would rate it an eight out of ten. They continually add more and more features to improve power consumption. In all the years as a Dell PowerEdge user, I have seen an improvement in their power delivery and consumption.

The impact of Dell PowerEdge Rack Servers has been very high on our organization’s sustainability goals. In our company, we need a platform with high scalability and the capability to handle high workload. With the reliability of the platform, we feel free to be able to deal with other issues.

Dell PowerEdge Rack Servers have clearly reduced unplanned production downtime, but I cannot exactly say how much.

The OpenManage console has affected the level of productivity of the IT team. In terms of system repair, they receive fewer demands, which makes them meet more goals than before.

Dell PowerEdge Rack Servers have affected the overall flexibility of our operations or business. The better performance the servers have, the better the applications will work, which consequently leads to better performance for Dell as well as for the company that uses its services.

The reliability and the execution of the necessary assignments are valuable.

I would like them to be more flexible when implementing more capabilities.

I have been using Dell PowerEdge Rack Servers for 15 years.

The stability of Dell PowerEdge Rack Servers is very good.

The scalability of Dell PowerEdge Rack Servers is very good.

We used HP 15 years ago. We switched because of the decision at the company management level.

The implementation was very simple.

They are currently deployed on-premises, with the possibility of a private cloud. We use Microsoft Azure. They are implemented at several locations. In the Galicia community, we have an implementation of PowerEdge with VxRail as well.

We had project managers from our company and from Dell.

The biggest ROI is reliability. These servers never fail, and the performance of these servers is great. They are stable 99% of the time and do not show any signs of failure.

They are good and reflect the prices on the market. We always wish they were lower, but they are good.

At that time, we evaluated IBM and FUJITSU. In general, Rack Servers offer us much more reliability.

I would rate Dell PowerEdge Rack Servers an eight out of ten.

Foreign Language:(Spanish)

Servidores confiables para una infraestructura segura y escalable

¿Durante cuánto tiempo utiliza los servidores en rack Dell PowerEdge?

He estado usando servidores en rack Dell PowerEdge durante 15 años.

¿Cuál es su principal caso de uso de esta solución? (Incluya detalles sobre su entorno.

Los casos de uso están relacionados con Oncología Médica, todo lo que tiene que ver con radioterapia.

Al implementar los servidores en rack Dell PowerEdge, quería una plataforma con buena confiabilidad, buen trabajo y buen servicio.

Comparta cómo los servidores en rack Dell PowerEdge han mejorado su infraestructura de TI. Si no fue así, explique por qué.

Hay confiabilidad para nuestras aplicaciones. Nos ofrece una infraestructura segura y escalable, que se ha vuelto esencial para virtualizar nuestras cargas de trabajo.

El enfoque de seguridad de PowerEdge Cyber Resilient Architecture es muy bueno. Estoy viendo mucho más interés por parte de Dell en cuanto a la proporción de seguridad que refleja nuestros requisitos. Gracias a sus mejores capacidades de seguimiento, elimina la dependencia de autoridades de certificación de terceros.

En cuanto al consumo energético, le daría un ocho de diez. Continuamente añaden más y más funciones para mejorar el consumo de energía. En todos los años como usuario de Dell PowerEdge, he visto una mejora en su suministro y consumo de energía.

El impacto de los servidores en rack Dell PowerEdge ha sido muy alto en los objetivos de sostenibilidad de nuestra organización. En nuestra empresa, necesitamos una plataforma con alta escalabilidad y capacidad para manejar una gran carga de trabajo. Con la confiabilidad de la plataforma, nos sentimos libres de poder abordar otros problemas.

Los servidores en rack Dell PowerEdge han reducido claramente el tiempo de inactividad de producción no planificado, pero no sabría decir exactamente cuánto.

La consola OpenManage ha afectado el nivel de productividad del equipo de TI. En cuanto a la reparación del sistema, nuestro equipo recibe menos demandas, lo que les hace cumplir más objetivos que antes.

Los servidores en rack Dell PowerEdge han afectado la flexibilidad general de nuestras operaciones o negocios. Cuanto mejor rendimiento tengan los servidores, mejor funcionarán las aplicaciones, lo que en consecuencia redunda en un mejor rendimiento tanto para Dell como para la empresa que utiliza sus servicios.

¿Qué características le han parecido más valiosas y por qué?

La confiabilidad y la ejecución de las tareas necesarias son valiosas.

¿En qué áreas se podrían mejorar los servidores en rack Dell PowerEdge?

Me gustaría que fueran más flexibles a la hora de implementar más capacidades.

¿Utilizó anteriormente una solución diferente? De ser así, ¿por qué la cambió?

Usamos HP hace 15 años. Cambiamos por una decisión de la dirección de la empresa.

¿Antes de elegir, evaluaste otras opciones? ¿De ser asi, cuales?

En ese momento evaluamos a IBM y FUJITSU. En general los Servidores en Rack nos ofrecen mucha más confiabilidad.

¿Qué aconseja a otros sobre el costo de instalación, el precio y/o la licencia?

Son buenos y reflejan los precios del mercado. Siempre deseamos que fueran más bajos, pero son buenos.

¿Cuáles son sus impresiones sobre la escalabilidad de esta solución?

La escalabilidad de los servidores en rack Dell PowerEdge es muy buena.

¿Cuáles son sus impresiones sobre la estabilidad de esta solución?

La estabilidad de los servidores en rack Dell PowerEdge es muy buena.

¿Has visto el ROI (Retorno de la Inversión)? En caso afirmativo, ¿de qué manera (es decir, métricas/puntos de datos)?

El mayor retorno de la inversión es la confiabilidad. Estos servidores nunca fallan y el rendimiento de estos servidores es excelente. Son estables el 99% del tiempo y no muestran signos de fallo.

¿La configuración inicial fue sencilla o compleja y de qué manera?

La implementación fue muy sencilla.

Actualmente se encuentran desplegados on-premise, con posibilidad de nube privada. Usamos Microsoft Azure. Se implementan en varios lugares. En la comunidad de Galicia también contamos con una implementación de PowerEdge con VxRail.

¿Lo implementó a través de un equipo de proveedores o uno interno? Si se trata de un equipo de proveedores, ¿cómo calificaría su nivel de experiencia?

Tuvimos gerentes de proyecto de nuestra empresa y de Dell.

¿Cómo calificaría esta solución en una escala del 1 al 10 en cuanto a servicio y soporte?

8

En una escala del 1 al 10 (1=peor, 10=mejor), ¿cómo calificaría los servidores en rack Dell PowerEdge? Por favor explique por qué.

Calificaría los servidores en rack Dell PowerEdge con un ocho de diez.

We do web hosting. Our web hosting servers, database servers, corporate cluster, and backup cluster are on Dell servers.

Dell PowerEdge Rack Servers are pretty good in terms of energy consumption. Ours are pretty power-hungry, but we load them up with hard drives and CPUs, and they drink power. It is not Dell's fault. The power efficiency or the power supply is excellent. They are on par or better than the rest we used.

Dell PowerEdge Rack Servers are excellent for handling the evolving needs of high-performance workloads. We have put in platinums and many CPUs in it, and being able to get those in one form or two form factors is incredibly useful. It allows us to deliver as much power as we want without having to get the massive four and six RUs.

Having four-hour support is very handy. Having someone out there within four hours if something dies has been very handy.

Dell PowerEdge Rack Servers have affected the overall flexibility of our operations or business because we run very similar servers throughout our entire config so that we can be flexible. We do not have to go buy specific hardware. We can use one hardware to do all the jobs.

Consistency and reliability are valuable. They provide good support for part replacement, and when they cannot because the part is unavailable, they are pretty good at informing us and letting us know, but generally, these servers just sit in the data center and have been working 24/7 for years without any problems.

They are less temperamental with temperature. We have had some other providers whose servers would overheat even though they are in the same data center with the same specs as Dell, which did not overheat.

My biggest grievance is related to getting a caddy. We have decommissioned our old servers that we used for development or testing. You cannot buy hard drives for old servers from Dell. It is very annoying.

We tried the OpenManage console. We ran it up on a server with about 50 tracks going to it, and it kept crashing.

Another room for improvement is better OpenBMC implementation. I know Dell is getting into it now, but we do run multiple vendors for various reasons. Being able to have everyone in one would be great. Dell was the one who was missing from the party, and I do believe they have signed to implement it now. 

We have been using Dell PowerEdge Rack Servers for ten years.

They are very stable.

They are not scalable, but they are not meant to be. They are perfect for their role. If you want scalability, you should be using blade servers.

We are mostly using Dell R730, R740, and R750 because we have some old ones.

I would rate them a seven out of ten. I find that when I put in a ticket, they come back and ask me questions that I have already answered, or because I am dealing with level 1, they make suggestions that are absolutely irrelevant, and they waste my time dealing with it. 

I understand that they do have people who have no idea what they are doing call up, and they need to test these basic things, but it is very frustrating. There is no way to prove I am competent to skip level 1. 

Neutral

We are using HPE. We had Supermicro, but we were having issues, so we got rid of those. We looked at Gigabyte and SUSE, but they were a lot more expensive than Dell. We did not feel there was a lot of benefit. So, most of our fleet is HPE and Dell.

Dell servers are much better at temperature management than HPE. I do not have any problems with Dell servers, but the experience that I have been getting with sales at the moment has been very lackluster with Dell.

In terms of the physical hardware, both Dell and HPE are excellent. We run the same drives, CPUs, and memory. They both perform excellently. Dell servers are a bit more reliable and much more resilient to temperature.

The rails are difficult. The way they clip in seems good on paper, but when you are doing it yourself at a data center with a 30, 40, or 50 KG server, it is very difficult to try and line them up, whereas, with some of the competitors, you just kind of push in. They are much easier to put in.

We have absolutely seen an ROI. These servers are absolutely worth the money. We have no regrets. We still would not be using them otherwise. 

They cost a lot of money, but they are worth every cent of it because they just work. You just put them in. We run our data center in Sydney, Australia, but my office is based in Melbourne. If anything breaks in the data center, we have to fly to Sydney to fix it. We do not take many flights because we use enterprise hardware.

Dell is pretty good. good. I had a conversation with Dell a while ago due to a vendor. We got much better pricing from a competitor. When I looked at another company, Dell called me and asked why am I looking at someone else when they have a distributor. I told them that their pricing was not good, so Dell went back to the distributor, and we got much better pricing. It is displeasing that I had to do that, but at the same time, I understand that the company is trying to make as much money as they can. I do not mean that in a bad way. That is the way all companies are. They were just trying to get what they could. Other than that, it has been pretty good.

I would rate Dell PowerEdge Rack Servers a nine out of ten only because there is always room for improvement, but I would not put anyone above them. I cannot think of a vendor that is on par. After ten years, I am still buying them.

We preinstalled Microsoft Windows Server on Dell PowerEdge servers due to its ease of installation and deployment within our data center.

We utilize Dell PowerEdge Rack Servers for our file server, Windows server, and WTS server for services.

We use models, T350, T440, and T560.

The PowerEdge cyber-resilient architecture approach to security is excellent. We can close all the ports as we want and change the ports of the iDRAC. We can also separate the networks for the iDRAC. I love this functionality.

I am impressed with the efficiency of the PowerEdge Rack Servers. I compared their power consumption with that of APC/UPS units and found them to be highly efficient for utilization.

PowerEdge has enabled us to centralize the management of all servers and installations. We now have a single, easy-to-follow document for managing our entire infrastructure.

PowerEdge servers have helped reduce unplanned production downtime by 60 percent.

I find the support site where we collect drivers valuable. 

The OpenMange console is effective. 

The Life Cycle Manager is a valuable feature.

Overall Dell PowerEdge Rack Servers are user-friendly.

The scalability has room for improvement.

I have been using Dell PowerEdge Rack Servers for almost three years.

Dell PowerEdge Rack Servers are stable. I have never had an issue.

Dell PowerEdge Rack Servers are not highly scalable.

The technical support is good and also effective. There was one time that I resolved an issue myself.

Positive

We previously used HPE, but its capabilities and capacities were not as good as those of Dell PowerEdge Rack Servers.

The initial deployment was straightforward and took me a few hours to complete.

The high cost of Dell PowerEdge Rack Server licenses is attributed to the pre-installed Windows Server operating system from Microsoft.

I would rate Dell PowerEdge Rack Servers nine out of ten.

Our critical workloads include the printer server, file server, HR server, and all other applications stored in our data center.

To protect from malware and firmware attacks, we have an EDR that we use to secure our active directory and a centralized password manager in the cloud.

We utilize public cloud servers concurrently with PowerEdge rack servers.

We have eight admins that work directly with our Dell PowerEdge Rack Servers.

I highly recommend Dell PowerEdge Rack Servers.

We primarily use the solution as servers for a range of tasks, including printer servers, internet servers, and a range of application servers. 

We have two and they are hosts. We run about 12 VMs on them that run different things on our site. We have a main site and two satellite sites that run. They run in a failover cluster using Hyper-V in an active-active configuration. If one goes down, the other will take over.

We chose to preinstall Microsoft Windows Server with the Dell PowerEdge servers based on the cost. The OEM licensing is cheaper than buying it any other way.

It is quite flexible when you use it.

The support is good.

I like how you can type in the asset tag and download all the drives.

Finding information about the server is simple.

It helps with the evolving needs of workloads. They've also been very quick with good value for the speed of the processor. They offer very good high-performance workloads.

The assigned firmware updates are very good. If you have an OS that doesn't work well or is suffering, we are able to fix the server much faster.

It has very good user management.

The energy consumption is good, although we haven't compared it to anything else. 

The OpenManage console is great. You can configure and gain visibility. When you are doing firmware upgrades, you can configure items. 

The user interface is very well designed. 

It's helped improve our productivity. It allows for pretty quick fault finding and when it takes less time to find the fault, you waste less of the technician's time.

Our OS is 2012 and we will be leveraging the latest cybersecurity systems when we update our OS.

The solution has improved our IT infrastructure. The removal of any single points of failure, allowed us to really reduce any hardware-related downtime. We realized improvements within three to six months. We don't get that kind of hardware downtime anymore using the active-active two-carriage servers. It's been a major improvement in downtime.

The PowerEdge service has positively impacted our IT infrastructure and its ability to handle the demands of the remote distributed workforce. We can easily deploy new VMs and have open storage. It's far better than the old approach. It allows you to be flexible and to be faster at fixing items and changing to different environments.

We use ERP, which is critical to our business. It's an SQL Server-based ERP system. The integration is very good. It helps the apps work very well. It is important to have the integration of the apps and workloads for our business demands. We use a variety of different approaches. We do have to make sure that we have our network configured correctly with VLANs. We have good user management. We have EDR software installed and run computers. We also have firewalls that proactively act as a strong Umbrella. 

PowerEdge has helped to reduce unplanned production downtime. For example, being able to upgrade the firmware through the IDAC when there's a problem with the server is very helpful. The redundancy built into the service is good, and the fact that there's no single point of failure between the servers and the SAN is also very good.

OEM licensing does not allow you to transfer from one server to another. You need to replace hardware and software together. 

It would be nice if they could make the solution cheaper and faster. 

At the moment, our SAN is very complicated to understand. I'd like there to be more simplicity around it. More integration between the SAN and the OS would be useful.

I've been using Dell for 30 years.

The solution is highly stable. 

The solution is scalable. 

We had a set of faults when we went live with our last set of servers in the middle of the night, Dell assigned an Australian manager when our site stopped and Dell managed to get three new disks delivered at 6 AM on our side and managed to get them all working. They helped us turn a disaster around. When people came in the next morning, we had everything figured out. The majority of support interactions are very good.

Positive

I've used other servers, including HP and IBM. I tend to stick with Dell as I know it well. HP needs to be built yourself. Dell is pre-built and offers good value for money. The support is very good as well. 

We are using the version we bought seven years ago and we'll be replacing it in the next month. 

I was involved in the initial deployment. It was more complicated as we went from actual service to VMs so there was a bit of complexity there. We ran the kit side by side and then migrated each server one at a time over the course of a month.  

We hired Dell consultants to assist with the implementation work.

I have no specific ROI statistics to compare.

I have been quite impressed with the price. 

We did consider public cloud servers before choosing Dell. The cost was much more going that route. It would have been multiple times mroe than what we've spent on Dell servers. We also prefer the control of having servers on-site. We have more options that way.

We did compare latency and found that latency would be better using on-site servers. 

We use a lot of Microsoft. It's 95% of what we use. That's who our ERP provider uses and where a lot of our apps are. 

I have not used much of the cyber security features of the servers. 

I have not done any integrations with third parties however that is a plan for the future.

I'd recommend the solution to others. I'd advise new users to get quotes from other providers as well, such as HP and IBM. However, Dell systems are built and support is good. 

Overall, I would rate the solution eight out of ten.

We use Dell PowerEdge Rack Servers for our storage.

Dell PowerEdge Rack Servers are always ahead of the curve when it comes to speed and performance, and therefore, they are more than adequately positioned to deal with the demands of changing infrastructure and changing demands from the business.

The cyber-resilient architecture of Dell PowerEdge Rack Servers allows us to customize the information for individual users rather than being limited to a single generic account.

Dell PowerEdge Rack Servers are continually evolving to achieve optimal energy efficiency and performance, utilizing the latest processors from both AMD and Intel.

Dell's OpenManage Console for lifecycle management is user-friendly. We have utilized a centralized console for both overall management and individualized control. The process, from initial setup to complete patching of firmware and drivers, is remarkably straightforward. Furthermore, its integration with the cloud eliminates the need for manual driver downloads or ISO installations. Since it operates entirely through the cloud, the process is exceptionally uncomplicated.

OpenManage Console helps our IT staff to be more productive.

The OpenManage Console reduces the time required for us to deploy new data centers by 25 percent because we can perform all tasks from the central console on a subscription basis.

The native OS security features have helped protect our environment from attacks.

The Dell PowerEdge Rack Servers exhibit high uptime. Once they are up and running, they remain operational, making them easy to maintain and manage in terms of driver patching. We observed these advantages immediately.

The impact of Dell PowerEdge Rack Servers on our IT infrastructure and its ability to handle the demands of a remote or distributed workforce is good. This is because we can manage all of them from a central source. The presence of iDRAC means that we don't have to visit sites unnecessarily; everything can be managed efficiently.

Dell PowerEdge Rack Servers help in reducing unplanned production downtime by 100 TB. The maintenance we perform is very efficient. We plan for it, and the average failure rate is quite low. Therefore, we don't experience too many failures.

Dell PowerEdge Rack Servers are user-friendly. The setup is easy and the overall experience with Dell from sales to support is absolutely wonderful.

The most valuable feature is the integration with ESXi, where they provide their custom ISOs, ensuring that all the drivers are installed.

I would appreciate the capability to carry out live updates without the need to take the system offline.

I have been using Dell PowerEdge Rack Servers for 20 years.

Dell PowerEdge Rack Servers have been stable, which is why I have been using them for 20 years.

The Dell PowerEdge Rack Servers are scalable across the entire product range, ranging from one U to multiple U configurations and from single sockets to multiple sockets to cater to various markets.

The technical support is excellent, and they consistently possess extensive knowledge about the products.

Positive

We previously utilized Cisco Servers but transitioned to Dell PowerEdge Rack Servers due to their cost-effectiveness and reliability. These systems have slight differences; while one serves as Unified Communications, the other is stand-alone and is more manageable.

The initial setup is straightforward. I created a document explaining how to perform the task, and it was quite straightforward for individuals who are not familiar with PowerEdge systems. There weren't any complexities in the setup process; it's essentially a repetitive procedure. Once we've configured one PowerEdge server, the process is the same for all of them, as the product line doesn't substantially differ from a setup standpoint when utilizing PowerEdge servers.

Starting from the moment when ESXi is installed, the deployment takes approximately half a day to finish.

I have implemented the solution in-house and have also utilized Insight UK as our integrator at my previous job.

I am satisfied with the pricing of the Dell PowerEdge Rack Servers and would rate the cost as seven out of ten, with ten being the best.

We chose Dell PowerEdge Rack Servers and Microsoft due to their lower cost and user-friendly nature.

I would rate Dell PowerEdge Rack Servers an eight out of ten.

The integration of the app workloads with PowerEdge Rack Servers depends on the key factor of the operating system.

Using a public cloud instead of Dell PowerEdge Rack Servers can potentially be more costly. The latency of any on-premises device will always be greater than that of the cloud.

I highly recommend Dell PowerEdge Rack Servers as long as they meet the organization's requirements for their use case. Users should first figure out their use case and ensure that their goals align with the available options.

We use PowerEdge servers for backup and VxRail. 

PowerEdge is flexible and adaptable. You can you can build whatever you want from it. It's used for Data Domain and many other purposes. Since Dell purchased EMC, you can use it for most solutions. It's better than other solutions in terms of heat and power consumption. PowerEdge servers reduce unplanned downtime for our clients. 

It's easy to install. The GUI is user-friendly. Everything is well organized, and you can see everything. You can do the command line remotely. I've done 20 servers in bulk.

The GUI could be improved. I primarily work with the command line, which enables you to do many things faster.

I have used PowerEdge servers for four years.

PowerEdge servers are highly stable. I haven't experienced any failures, and updates resolve all bugs. 

We primarily use PowerEdge for other solutions, and the software combines everything. PowerEdge is a node in a bigger solution.

I rate Dell support nine out of 10. We did not use professional services for deployment, but we contact support when we have issues we can't resolve ourselves. They are cooperative, and if the frontline support can't answer our question, they escalate it, and we get an answer later. 

Positive

PowerEdge servers are easy to install. 

I rate Dell PowerEdge Rack Servers eight out of 10. It has all the features our customers need. 

We use Dell PowerEdge Rack Servers for application servers, database servers, and virtualization. We also use them for hyperconvergence.

By implementing Dell PowerEdge Rack Servers, we wanted to reduce the footprint in the data center and the costs. We also wanted to have better performance and, above all, durability because we keep them for a minimum of seven years.

Dell PowerEdge Rack Servers are well placed in comparison to their competitors in terms of energy consumption. They are even better now with the AMD processors.

At the moment, Dell PowerEdge Rack Servers perfectly meet our needs. We have never reached the limit, or there has always been a solution offered by Dell to manage the evolving needs of the high-performance workloads. It is always evolving, and there are no issues.

With regards to the durability of the servers, the advantage is that we keep the servers for seven years before changing them. That is important for us. It allows us to avoid using them for nothing. The support is also there afterward. There is performance too because we are putting fewer of them.

Dell PowerEdge Rack Servers have helped to reduce unplanned production downtime. We have very rare breakdowns with it. That is why we keep them for seven years.

Using Dell PowerEdge Rack Servers has affected the overall flexibility of our operations or business. It has had an impact on the growth because we can deliver fast. We can grow very quickly because we have a growth of 40% per year, and we have a supplier who can react and install very quickly, which allows us to grow.

The speed of delivery is something super valuable. Reliability and performance are also valuable.

Their support can be better. The speed of their support is not always great because the access to the data centers is sometimes complicated, so there is back and forth. This is where there is room for improvement.

We have a lot of issues with OpenManage. We are currently in talks with Dell to be able to roll it out within the company, but we are struggling because we are a bank, and there are many things that are out of bounds. It seems that the people working on it are not familiar with this type of business, and it is struggling to function properly. We would definitely like to have something better integrated. There is definitely some improvement needed in this software.

One area for improvement could be the capacity to evaluate all of our servers with one console. They might already have it, and I might not be aware of it, but it would be great to have one console that could tell us what, for example, the overall consumption from our servers is. I should be able to know about every rack too. That would help me with my choice related to the new generation and the model I should go for. Because of the rack configuration, I must be careful with each rack’s consumption. I must be careful that it is not too stretched. 

Currently, I use one of their suppliers for PCs to get this kind of information. If I could obtain the information directly from the server itself, it would be more interesting.

I have been using Dell PowerEdge Rack Servers for more than ten years.

Dell PowerEdge Rack Servers are stable. I would rate them a ten out of ten in terms of stability because I have no problem.

The scalability is very good. I would rate them a ten out of ten in terms of scalability because I do not reach the limit as far as my needs are concerned.

Their support needs improvement. Delivery times are quite substantial, and customer service is very important to us.

I would rate their support a seven out of ten. They can improve the response time because it is always the same system. Bearing in mind that our teams are already pretty highly skilled, their support does not need to ask the same questions, such as:

• Have you updated it?

• Have you done the tests?

Generally, when we identify a problem, it ends up being that one, but we lose quite a bit of time doing the tests because we have to follow a certain procedure. They do not want to change the part until that procedure has been followed and completed. That is how we end up losing time with the support.

Neutral

We have had some from HPE and other brands. I switched because I have been working with Dell for several years now, and above all, because of the server’s modality and direct delivery. The delivery is very fast which is not the case with the others.

The calculation for any return on investments is always a complicated matter. It is always complicated, but as far as durability is concerned, we always see some because we can absorb the costs over a longer period of time. So, that lowers our investment’s cost. In comparison to the competitors, they are in a fairly good position, and it is still the case today, but the ROI is difficult to calculate as we are still growing.

We do not know why they have increased the price by 25%. This is a very steep increase. In my opinion, it is not justified, but it is the same case with everyone. Margins should certainly not be increased.

With regards to the licenses, I do not use any licenses from Dell.

I would rate Dell PowerEdge Rack Servers a nine out of ten because there are a few areas for improvement. Overall, it is a good product.

Foreign Language:(French)

livraison rapide, fiable et utile pour réduire l’empreinte de centres de données

Depuis combien de temps utilisez-vous les serveurs Dell PowerEdge Rack?

J’utilise des serveurs Dell PowerEdge Rack depuis plus de dix ans.

Quel est votre cas principal d’utilisation pour cette solution? (Décrivez votre environnement).

On utilise les serveurs Dell PowerEdge Rack comme serveurs applicatifs, serveurs de bases de données et de virtualisation. On s’en sert aussi pour de l'hyper convergence.

Veuillez décrire comment les serveurs Dell PowerEdge Rack ont amélioré votre organisation. Si ce ne fut pas le cas, veuillez expliquer pourquoi.

En implémentant les serveurs Dell PowerEdge Rack, on voulait réduire l’empreinte en data center pour réduire les coûts. On recherchait aussi une meilleure performance et surtout, de la durabilité parce qu’on les garde minimum sept ans.

Les serveurs Dell PowerEdge Rack sont plutôt bien placés par rapport à la concurrence en termes de consommation d'énergie. Ils sont encore meilleurs maintenant avec leurs processeurs AMD.

Pour l’instant, les serveurs Dell PowerEdge Rack répondent parfaitement à nos besoins. On n’a jamais atteint la limite, on a toujours eu une solution proposée par Dell pour gérer les besoins évolutifs de nos charges de travail à haute performance. C’est toujours évolutif et il n’y a aucun souci.

En ce qui concerne la durabilité des serveurs, l’avantage c’est qu’on garde les serveurs sept ans avant de les changer. Ça, c’est important pour nous. Ça nous évite de consommer pour rien. Il y a également le support derrière. Il y a la performance aussi, comme ça on en met moins.

Les serveurs Dell PowerEdge Rack ont aidé à réduire les temps d'arrêt de production imprévus. On a très peu de pannes dessus. C’est pour cela qu’on les garde sept ans.

L’utilisation des serveurs Dell PowerEdge Rack a affecté la flexibilité globale de nos opérations et de notre entreprise. Elle a eu un impact sur la croissance parce qu’on livre vite. Nous pouvons croître très vite car nous avons une croissance de 40% par an et j’ai un fournisseur qui est capable de réagir et d’installer très vite, ce qui nous permet de croître.

Quelles fonctionnalités avez-vous trouvé les plus utiles et pourquoi?

La rapidité de livraison est quelque chose de super important. La fiabilité et la performance sont également importantes.

Dans quels domaines les serveurs Dell PowerEdge Rack pourraient-ils être améliorés?

Leur support pourrait être meilleur. La rapidité de leur support n’est pas toujours bonne parce que l'accès aux data centers est parfois compliqué, il y a des allers-retours. C’est là qu'il y a un point d'amélioration.

On a beaucoup de difficultés avec OpenManage. En ce moment, on discute avec Dell pour pouvoir la déployer dans notre société mais on a du mal parce qu’on est une banque et il y a beaucoup de choses qui sont fermées. Il semble que les personnes qui travaillent dessus n’ont pas l’habitude de ce type de secteur et cela a du mal à fonctionner correctement. On aimerait vraiment avoir quelque chose de mieux intégré. Il y a clairement un effort à faire sur ce logiciel.

Pour ce qui est d’un point d'amélioration, ce serait bien d'avoir la capacité d'évaluer tous nos serveurs avec une seule console. Ils l’ont peut-être déjà mais moi, je n’en ai pas conscience mais ce serait utile d’avoir une seule console qui pourrait nous dire quelle est la consommation globale de nos serveurs, par exemple. Je serai capable de le savoir par rack aussi. Cela m’aiderait dans mon choix vers une nouvelle génération et le modèle sur lequel je devrais me diriger. Puisqu’on est sur une configuration de racks, je dois faire attention à la consommation par rack. Je dois faire attention à ce que ça ne tire pas trop. En ce moment, je passe par un de vos fournisseurs de PCs pour avoir ce genre d'informations. Si je pouvais passer directement par le serveur lui-même pour obtenir ces informations, ce serait plus intéressant.

Avez-vous utilisé différentes solutions auparavant et si c'est le cas, pourquoi avez-vous changé?

On a eu des serveurs HPE et d’autres marques. J’ai changé parce que je travaille avec Dell depuis plusieurs années et surtout pour la modalité du serveur et la livraison en direct. La livraison est très rapide, ce qui n’est pas le cas avec les autres.

Que conseillez-vous à d'autres sur les coûts d’installation, les tarifs et/ou les licences?

On ne sait pas pourquoi ils ont augmenté les prix de 25%. C’est clairement une forte augmentation. Pour moi, elle n’est pas justifiée mais c’est la même chose pour tout le monde. Il ne faudrait surtout pas augmenter les marges.

Sur la partie licence, je n’utilise pas les licences Dell.

Quelles sont vos impressions sur la scalabilité de cette solution?

La scalabilité est très bien. Je leur donne un dix sur dix en ce qui concerne la scalabilité parce que je n’arrive pas à la limite, par rapport à nos besoins, en tout cas.

Quelles sont vos impressions sur la stabilité de cette solution?

Les serveurs Dell PowerEdge Rack sont stables. Je leur donne une note de dix sur dix pour la stabilité parce que je n’ai pas de problème.

Avez-vous constaté un RSI (Retour Sur Investissement)? Si oui, de quelle manière (p.ex. métriques/points de données)?

Le calcul sur le retour sur investissements est toujours compliqué. C’est toujours compliqué mais on en a par rapport à la durabilité de toujours puisqu’on amortit sur plus longtemps. Donc, cela fait baisser nos coûts d'investissement. Par rapport à la concurrence, ils sont plutôt bien placés et c’est encore le cas aujourd’hui mais le RSI est difficile à calculer car nous sommes en pleine croissance.

Décrivez-nous votre expérience avec le service client et le support.

Leur support a besoin d'être amélioré. Les temps de livraison sont assez longs et le service client est très important pour nous.

Je mettrai sept sur dix pour leur support. Ils peuvent améliorer leur temps de réponse parce que c’est toujours le même système. Sachant que nos équipes sont déjà bien pointues, leur support n’a pas besoin de demander systématiquement les mêmes questions, telles que:

• Est-ce que vous avez fait les mises à jour?

• Est-ce que vous avez fait les tests?

En général, on cible un problème et ça finit par être celui-là mais on perd pas mal de temps pour faire des tests parce qu’il faut dérouler une procédure. Ils ne veulent pas changer la pièce tant que cette procédure n’a pas été déroulée jusqu'à la fin. C’est de cette manière que nous finissons par perdre du temps avec le support.

Comment évalueriez-vous cette solution sur une échelle de 1 à 10 pour le service et le support?

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Sur une échelle de 1 à 10 (1=le pire, 10=le meilleur), comment évalueriez-vous les serveurs Dell PowerEdge Rack? Veuillez expliquer pourquoi.

Je donne aux serveurs Dell PowerEdge Rack un neuf sur dix parce qu’il y a quelques points d'amélioration. Dans l’ensemble, c’est un bon produit.

Dell PowerEdge Rack Servers are the production servers for the company.

By implementing Dell PowerEdge Rack Servers, above all, we wanted to resolve issues of scalability and trust.

Dell PowerEdge Rack Servers have improved our company in terms of efficiency and security. In terms of business continuity, they have never failed us, and they have helped us to have a good name in the market.

The PowerEdge Cyber Resilient Architecture approach to security is very good.

Energy consumption is one of the things that I worry about. While looking at and comparing with other platforms, Dell PowerEdge Rack Servers seem to be very good. I realized that it is not a platform that consumes a lot of energy, and that calms us down. Their direct competitor is HPE. We always evaluate its energy consumption, and the comparisons come out very well in favor of PowerEdge.

Dell PowerEdge Rack Servers are good for handling the evolving needs of high-performance workloads. As a matter of fact, we have a virtual environment set up on one of their machines, and it is going very well. It has not disappointed us.

The impact of Dell PowerEdge Rack Servers has been good on our organization’s sustainability goals. We started using them as an initiative to improve our energy system, and it is worth saying that it was exactly what we needed.

Using Dell PowerEdge Rack Servers has helped to reduce unplanned production downtime. In terms of reliability, the servers do not break down, which helps us a lot as service providers. I cannot exactly say how much, but I can say that we have moved on from the previous company, HPE, to these servers, and from having maybe three or four interventions a year, we went to having none.

The OpenManage console has not at all affected our IT staff’s productivity.

The most valuable features are that they are very reliable, and Dell's technical service is also optimal.

The price is the only thing that can be improved.

I have been using Dell PowerEdge Rack Servers for more than 10 years.

The stability is very good. Dell PowerEdge Rack Servers are very stable.

The scalability of Dell PowerEdge Rack Server is very good.

Their support is very good. The only thing that I would improve is the language, which sometimes can be a problem. They can direct you to different centers depending on the product you are referring to, and the language often seems to be an issue. I remember a case of a breakdown that we had with a PowerEdge server. We had to escalate it. We talked about it with a center in India, and it was complicated and almost impossible, even with an English translator.

Neutral

We used HPE servers. HPE is a direct competitor, and we were very happy, but we have noticed an improvement using Dell PowerEdge Rack Servers.

We decided to switch because of what we read and what other colleagues in the sector recommended to us and also because at that time, the economic offer was better.

The implementation was simple. There was no specific implementation strategy for it.

We implemented Dell PowerEdge Rack Servers in a hybrid cloud model. For the public part, we used ESSENCE IT. We have our servers deployed in several locations.

We used the same company through which we purchased it, and together with their technicians, we implemented it.

One of the things we really like is being able to request a warranty extension of up to five years directly with the manufacturer. Not everyone does that, but that is an important ROI because the investment you make initially can be maintained for those five years with confidence.

They are very competitive.

We evaluated HPE. The difference was the price. There was a lot of similarity at the level of functionality and internal components. For example, in terms of INTEL or NVIDIA, at the manufacturer level, you pretty much have to integrate the same thing, but it does have its nuances, such as the issue of energy savings due to power supplies and so on.

I would rate Dell PowerEdge Rack Servers a nine out of ten.

Foreign Language:(Spanish)

Precio competitivo, muy confiable y útil para la continuidad y eficiencia del negocio.

¿Durante cuánto tiempo utiliza los servidores en rack Dell PowerEdge?

He estado usando servidores en rack Dell PowerEdge durante más de 10 años.

¿Cuál es su principal caso de uso de esta solución? (Incluya detalles sobre su entorno.)

Son los servidores de producción de la empresa.

Al implementar los servidores en rack Dell PowerEdge, sobre todo, queríamos resolver problemas de escalabilidad y confianza.

Comparta cómo los servidores en rack Dell PowerEdge han mejorado su organización. Si no fue así, explique por qué.

Los servidores en rack Dell PowerEdge han mejorado nuestra empresa en términos de eficiencia y seguridad. En términos de continuidad de negocio nunca nos han fallado y nos han ayudado a tener un buen nombre en el mercado.

El enfoque de seguridad de PowerEdge Cyber Resilient Architecture es muy bueno.

El consumo de energía es una de las cosas que me preocupan. Al observar y comparar con otras plataformas, los servidores en rack Dell PowerEdge parecen ser muy buenos. Me di cuenta que no es una plataforma que consume mucha energía y eso nos tranquiliza. Su competidor directo es HPE. Siempre evaluamos su consumo de energía y las comparaciones salen muy bien a favor de PowerEdge.

Los servidores en rack Dell PowerEdge son buenos para manejar las necesidades cambiantes de las cargas de trabajo de alto rendimiento. De hecho, tenemos un entorno virtual configurado en una de sus máquinas y va muy bien. No nos ha decepcionado.

El impacto de los servidores en rack Dell PowerEdge ha sido bueno en cuanto a los objetivos de sostenibilidad de nuestra organización. Empezamos a utilizarlos como una iniciativa para mejorar nuestro sistema energético y vale la pena decir que era exactamente lo que necesitábamos.

El uso de servidores en rack Dell PowerEdge ha ayudado a reducir el tiempo de inactividad de producción no planificado. En términos de confiabilidad, los servidores no fallan, lo que nos ayuda mucho como proveedores de servicios. No puedo decir exactamente cuánto, pero puedo decir que hemos pasado de la empresa anterior, HPE, a estos servidores, y de tener quizás tres o cuatro intervenciones al año, pasamos a ninguna.

La consola OpenManage no ha afectado en absoluto la productividad de nuestro personal de TI.

¿Qué características le han parecido más valiosas y por qué?

Son muy fiables y el servicio técnico de Dell también es óptimo.

¿En qué áreas se podrían mejorar los servidores en rack Dell PowerEdge?

El precio es lo único que se podría mejorar.

¿Utilizó anteriormente una solución diferente? De ser así, ¿por qué la cambió?

Usamos servidores HPE. HPE es un competidor directo y estabamos muy contentos con el, pero hemos notado una mejora al utilizar los servidores en rack Dell PowerEdge.

Decidimos cambiarnos por lo que leímos y lo que nos recomendaron otros compañeros del sector y también porque en ese momento la oferta económica era mejor.

Antes de elegir, ¿evaluaste otras opciones? ¿De ser asi, cuales?

Evaluamos HPE. La diferencia estaba en el precio. A nivel de funcionalidad y componentes internos, había mucha similitud. Por ejemplo, en términos de INTEL o NVIDIA, a nivel de fabricante hay que integrar prácticamente lo mismo, pero tiene sus matices, como el tema del ahorro energético por fuentes de alimentación, etc.

¿Qué aconseja a otros sobre el costo de instalación, el precio y/o la licencia?

Son muy competitivos.

¿Cuáles son sus impresiones sobre la escalabilidad de esta solución?

La escalabilidad del servidor en rack Dell PowerEdge es muy buena.

¿Cuáles son sus impresiones sobre la estabilidad de esta solución?

La estabilidad es muy buena. Los servidores en rack Dell PowerEdge son muy estables.

¿Has visto el ROI (Retorno de la Inversión)? En caso afirmativo, ¿de qué manera (es decir, métricas/puntos de datos)?

Una de las cosas que nos gusta mucho es el poder solicitar una ampliación de garantía de hasta cinco años directamente con el fabricante. No todo el mundo hace eso, pero es un retorno de la inversión importante porque la inversión que realizamos inicialmente puede mantenerse durante esos cinco años con confianza.

¿La configuración inicial fue sencilla o compleja y de qué manera?

La implementación fue simple. No existía una estrategia de implementación específica para ello.

Implementamos servidores en rack Dell PowerEdge en un modelo de nube híbrida. Para la parte pública utilizamos ESSENCE IT. Tenemos nuestros servidores implementados en varias ubicaciones.

¿Lo implementó a través de un equipo de proveedores o uno interno?

Si se trata de un equipo de proveedores, ¿cómo calificaría su nivel de experiencia?

Utilizamos la misma empresa a través de la cual lo compramos y junto con sus técnicos lo implementamos.

Cuéntanos tu experiencia con el servicio y soporte al cliente.

Su soporte es muy bueno. Lo único que mejoraría es el idioma, que a veces puede ser un problema. Te dirigen a diferentes centros según el producto al que se refiera y el idioma a menudo parece ser un problema. Recuerdo un caso de avería que tuvimos con un servidor PowerEdge. Lo tuvimos que escalar . Lo hablamos con un centro en la India y fue complicado y casi imposible, incluso con la ayuda de un traductor de inglés.

¿Cómo calificaría esta solución en una escala del 1 al 10 en cuanto a servicio y soporte?

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En una escala del 1 al 10 (1=peor, 10=mejor), ¿cómo calificaría los servidores en rack Dell PowerEdge? Por favor explique por qué.

Calificaría los servidores en rack Dell PowerEdge con un nueve.