What is our primary use case?
My role in using or managing
Dell PowerEdge R-Series is procurement and then management of the server itself. My main use cases on a day-to-day basis are hypervisors, so they host our VMware environment.
What is most valuable?
I have appreciated the easy iDRAC management solution of
Dell PowerEdge R-Series, including doing firmware updates through that interface and being able to manage it remotely without having to go into the
KVM and doing it manually.
The iDRAC feature benefits the company at the end of the day as it allows me to manage it remotely, and if there are any issues or anything I need to troubleshoot, I do not have to run into the office; I can do it from home, so I do not have to worry about it going down and taking an extra 30 minutes to resolve an issue.
Using Dell PowerEdge R-Series servers has helped reduce unplanned production downtime at my company. I am not exactly sure by how much, but it saves us the trip, so it cuts down on going back and forth. Additionally, I feel that they are very reliable, so we do not have many occurrences of downtime at all.
What needs improvement?
I cannot think of any improvements for Dell PowerEdge R-Series; honestly, they are doing great and are on the bleeding edge of everything that I am trying to do or deal with. I do not know what could be worked on further since the interface is great, their automation is great, and I really cannot think of improvements.
For how long have I used the solution?
I have been using Dell PowerEdge R-Series for three or four years.
What do I think about the stability of the solution?
I do not believe I have ever had to reach out for customer service and technical support from Dell, but I have never heard anything bad from other coworkers who have used them, so I think they would be more than helpful and great.
What do I think about the scalability of the solution?
Using Dell PowerEdge R-Series servers has not affected the overall flexibility of my operations or business; they are about the same as other servers.
How are customer service and support?
I do not believe I have ever had to reach out for customer service and technical support from Dell, but I have never heard anything bad from other coworkers who have used them, so I think they would be more than helpful and great.
Which solution did I use previously and why did I switch?
Prior to adopting Dell PowerEdge R-Series, I was using the HPE ProLiant series for my ESXi hosts, and we noticed the price difference between Dell and HPE. There is really no huge resource difference, so we just wanted to go with the Dells and found they had many more features and niceties to them, so we are happy with the swap.
How was the initial setup?
I think the pricing, the setup cost, and the licensing of the solution are all fair. As I mentioned, they are more competitive than HPE, and the iDRAC solution comes with the server, whereas with HPE, their iLO solution was an extra license on top of that, so I did not have to worry about purchasing an extra license.
What about the implementation team?
If they can make it cheaper, I would love that, but cheaper is always better.
What was our ROI?
From my point of view, the biggest return on investment when using this product is the reliability and low downtime that I have had with them, the ease of management, and automation.
What's my experience with pricing, setup cost, and licensing?
Using Dell PowerEdge R-Series servers has helped reduce my total cost of ownership. I do not know by how much, but they were competitively priced against HPE solutions, and that is why we chose to go with the Dell ones.
Which other solutions did I evaluate?
I am not considering right now or did I ever consider switching to another solution after getting Dell PowerEdge R-Series. I actually just purchased a couple more Dell servers before coming to this review, so I received a discount code to help with it.
What other advice do I have?
Dell iDRAC and their features of certificate management on them are really helpful using Acme, whereas the HPEs did not have as much bleeding edge technology to manage and automate. My review rating for this product is ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.