What is our primary use case?
I have been using Dell PowerEdge R-Series for as long as they have existed, in my opinion, so approximately 20 years. I am involved in working with Dell PowerEdge R-Series by doing system designs for our customers, choosing the systems, and since we also operate the systems in the data center for our customers, I also handle the operations.
My use cases for Dell PowerEdge R-Series are completely mixed, since we come from the publishing sector. Some are publishing systems, image editing systems, image systems, image archiving systems, web servers, and database servers, so really across the entire landscape.
What is most valuable?
I could not really say offhand which application I find the most valuable. As I said, I have been working with them for a very long time, and system management works very well.
System management works well for us in operations, and that is of course a key point for us. Otherwise, I would not know a single point that I could highlight.
It works so well due to our fairly long experience with it, and even when a new version comes out, we are integrated into it relatively quickly. Integration into third-party systems, monitoring, and other systems is also quite good.
Dell PowerEdge R-Series improves our company by supporting our work and our operations. The company itself does not become better or worse just because I would use another manufacturer. However, I have had very good experiences with Dell systems, and the price-performance ratio has always been great. In that respect, we have been quite satisfied over the years.
What needs improvement?
I cannot really say how Dell PowerEdge R-Series could be improved. The range of systems is quite large, from small to large, from one socket to two sockets and four sockets. There has always been a suitable system for us for each use case. The choice of CPUs, RAM configuration, and modifications is very large, partly even a bit too large, because I sometimes get lost in the configuration options, but nothing negative really stands out to me at this point.
In the server environment, it is probably more secondary, but what might actually be a small added value for Dell PowerEdge R-Series would be if there were also a server line that had higher graphics performance out of the box. For topics regarding terminal services, Citrix, and similar applications, I can install appropriate GPU accelerators, but sometimes that is already oversized. If the server itself had more graphics performance and GPU onboard, that would be an absolute added value, as I would have many use cases where I could use that, because the next step, an extra GPU with the licensing that comes with it, is a completely different cost level.
For how long have I used the solution?
I have been working in this field for 33 years.
What do I think about the stability of the solution?
Dell PowerEdge R-Series has always grown well with my company's needs in the past. We also have customer additions and departures, of course, whereby for the additions, relatively quickly relatively large quantities of systems must be procured. That has always worked well so far, and the delivery and the whole handling with Dell was always top-notch. There were no problems.
I would rate the stability and reliability of Dell PowerEdge R-Series as very good, with few defects. There is sometimes a defect in a system, especially since we have a large number, but that is really marginal.
What do I think about the scalability of the solution?
Dell PowerEdge R-Series products grow with my needs.
Dell PowerEdge R-Series is scalable for the company's long-term plans.
It fits because the portfolio of Dell PowerEdge R-Series is quite large. Even if we now got a relatively small customer who does not have the financial background to run large systems, I would still find something suitable in the Dell portfolio. That is different with some other manufacturers, but here the range is very broad, so that I can actually find the right thing for every use case and every budget.
For a company like mine, smaller in size, Dell PowerEdge R-Series contributes to growth and operational success through customers using more services or new customers joining. It supports our operations, and due to the reliability and good price-performance ratio, it helps, of course, but the company does not grow solely because of that.
How are customer service and support?
On a scale from one to ten, I would rate customer service as a nine. The support is good, and of course, we have little contact because we have few problems, but I have only heard positive things from my employees.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Compared to previous servers from HP, I would say it had a better price-performance ratio back then. However, today I no longer make the comparisons. The manufacturers all use similar components from similar suppliers. For CPUs, it is Intel and AMD, and there are not many alternatives, so the prices overall are probably similar. However, I have always had good experiences with Dell PowerEdge R-Series, so there is no reason to benchmark other manufacturers again and make a general switch, because we also have a large stock of Dell systems.
I used another solution for similar needs many years ago when we had HP systems in parallel with Dell PowerEdge R-Series, which are similar in their series to the Dell systems. However, that was so long ago that I cannot really verify or reference it anymore.
I no longer use those systems simply due to a strategic decision. We also had a small share of Fujitsu systems, and managing three system managements and three patch managements becomes too big for a small or medium-sized company. That means we decided to focus on one manufacturer, and in this case, it was Dell because my experience with the systems and the hardware was better than with the others, and the price-performance ratio was also somewhat better.
How was the initial setup?
I was not involved in the deployment or initial setup of Dell PowerEdge R-Series, but I was involved in the sizing and procurement.
What was our ROI?
I have not seen a return on investment through Dell PowerEdge R-Series that can be measured in any way with data. We have a return on investment, otherwise our business model would not be profitable, but I could not give any exact figures. It can certainly be quantified, but it is not measured in detail. However, I am more the technical part of the whole story. That may be measured in other areas by our controlling, but I actually cannot prove it.
What's my experience with pricing, setup cost, and licensing?
When I think about the pricing of Dell PowerEdge R-Series licensing, I see that the systems have certainly gone up quite a bit in price compared to about ten years ago. The technology behind it justifies the price accordingly. Purchasing a server nowadays is already different, purely financially, than a few years ago, but that may be similar in other areas. Software is also not exactly cheap.
What other advice do I have?
At the moment, there are no AI initiatives in my company, and Dell PowerEdge R-Series does not support AI initiatives in any way. That may come in the future, though, as AI is certainly a topic at our company as well. However, it is purely in the application area and not actively operated by us ourselves. We are still waiting to see in which direction it goes and where use cases arise for our customers.
My company is not very big in terms of employees, as we have 60 employees. Customer base wise, we are at three to four thousand workplaces now.
I would not necessarily say that Dell PowerEdge R-Series has features specifically tailored to the needs of small or medium-sized businesses, but due to the modularity and different series, depending on company size, there is actually something for every need. If only high-end systems were on offer, then I would certainly look for another supplier, because we are more in the mid-range, such as R760 and R770 in various expansion stages. That is our bread-and-butter system. High-end systems, four sockets, or larger configurations are rather rare in our use cases.
I do not use performance indicators or benchmarks to measure Dell PowerEdge R-Series.
I cannot name a specific example where the product has improved my business outcome, as nothing comes to mind right now.
I would rate this review with a rating of nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.