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Syed Masuood - PeerSpot reviewer
Country manager at Asta Innosys
Real User
Top 10
Jan 22, 2025
Handles workloads and diverse applications efficiently
Pros and Cons
  • "It is pretty good at handling diverse applications. We have been using these servers for eight years. We have experienced good performance with them."
  • "Dell PowerEdge Rack Servers are pretty good at handling diverse applications."
  • "I have used these servers in a government project along with Nutanix, and there is a security restriction. I do not know if it is from Dell's side or Nutanix's side. From the host, you cannot read the external hard drive data inside a VM."
  • "From the host, you cannot read the external hard drive data inside a VM. They have a security restriction on it."

What is our primary use case?

We are primarily using it for test development environments. We have VMs hosted on them, and we use them to run our internal applications, customer environments, dev setup, common projects, the development environment, and the UAT environment in the service.

Dell PowerEdge Rack Servers are pretty good at handling diverse applications. We get good performance from it. 

How has it helped my organization?

We have a lot of VMs on Dell PowerEdge Rack Servers. On a single server, we have probably hosted 14 or 15 VMs. Out of these, 8 to 10 are continuously running, and four of them are backup VMs, so it can handle a good workload.

For cybersecurity, it is only accessible on the intranet; it is not accessible through the web. We use it for local development purposes, and it is behind our firewall. Its security is strong. We handle a lot of test data for government and confidential customers. It is safe and strong locally. We have not experienced any security issues.

Dell PowerEdge Rack Servers have helped to reduce unplanned production downtime if we need to replace a hard disk, instead of completely shutting a server, there is a hot swap feature. It is quite good in that aspect. Usually, for any activity, there is a downtime of about 30 minutes. It has saved a lot of time.

We have tried AI workloads for a development environment for a government customer in Singapore. The servers are hosted in Singapore. It is an ML-based engine with AI. It is a government project where data is processed, and we run it on Dell PowerEdge Rack Servers. The benefit of running AI workloads on PowerEdge Servers is that it is easy to allocate memory. The application we are running is memory intensive. It is pretty easy to scale memory and storage.

What is most valuable?

We have been using these servers for eight years. We have experienced good performance with them. 

Dell PowerEdge's strength is that they have a lot of NIC cards, so we can set up web apps and everything else for development on a single server. We can easily replace hard disks which is quite good.

What needs improvement?

I have used these servers in a government project along with Nutanix, and there is a security restriction. I do not know if it is from Dell's side or Nutanix's side. From the host, you cannot read the external hard drive data inside a VM. They have a security restriction on it. I understand the security restriction, but there should be a policy where you can do it during the development stages and copy data. After it goes to production, the policy should be implemented, and the port should be closed.

Buyer's Guide
Dell PowerEdge R-Series
May 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,438 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for seven to eight years.

What do I think about the stability of the solution?

I have not experienced any stability issues. The number of years we have been using these servers shows their reliability. 

What do I think about the scalability of the solution?

For a government project, I went from five nodes to eight nodes, and it was pretty easy to scale up.

How are customer service and support?

We did not directly go to Dell support because we were going through Nutanix. From what I have heard, I would rate Dell support an eight out of ten.

How was the initial setup?

The setup is easy. Management-wise also, it is pretty easy. We normally remote in from our lab. It is convenient and easy.

We partnered with Nutanix for this government project. They set up the base hardware infrastructure configurations. We built our VM applications on top of that. We had a couple of challenges. Data migration was a big challenge because of the sensitivity of the data. I had to sit inside the data center for twelve hours continuously because we had to take a different approach to transferring data. We could not directly transfer that data from the physical port into a VM. They told us that it was a security restriction that could not be relaxed at all. There should be an option when you migrate large data sets.

What was our ROI?

I cannot put a number to ROI because it is more of a development environment set up for us, not a production environment. The production environment using Dell PowerEdge Rack Servers is managed by the government entity itself. We are an application service provider and system integrator. We integrate our custom-built applications or COTS applications into the government infrastructure. Cost-wise, for the physical hardware, we cannot give an estimate because the data we use for development is small in the test environment.

From the fulfillment aspect, the government has a big set of data centers. Most of them have Dell EMC servers. We use the similar, if not the same, hardware to do our development tasks.

Which other solutions did I evaluate?

We evaluated a Lenovo IBM server seven or eight years ago. We chose Dell PowerEdge because of the storage aspect. We got a better storage and RAM option here, so we moved to Dell.

What other advice do I have?

In terms of our AI journey, we are an IT system integrator. We have built our own IoT platform. We have integrated AI into our IoT platform, and we also have partnered with another PC manufacturer for whom we have been testing hardware devices for the past 20 years or so. We have qualified their AI solutions on their devices.

Everything has a cost, but we have to see the benefits over a longer period of time and its effect on our operations and ultimately customer satisfaction. I do not look at the cost only from a financial perspective; I have to look at it from different angles. This helps ensure that it does not create problems for our customers and that the customer is satisfied. 

I would recommend focusing on performance and reliability rather than just cost.

I would rate Dell PowerEdge Rack Servers very high because we have been able to set up different environments in different VLANs and connect to all of them at the same time. Overall, I would rate Dell PowerEdge Rack Servers an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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Farzand Hussain - PeerSpot reviewer
Customer Engineer at Shahnawaz Ltd
Real User
Top 20
Dec 26, 2025
Hybrid infrastructure has supported diverse client workloads and delivers consistent performance
Pros and Cons
  • "The best feature of Dell PowerEdge R-Series is not just one aspect, the entire product is very robust, we have been using it for many years and we are receiving lots of positive feedback from our customers."
  • "We are expecting that the price of Dell PowerEdge R-Series is quite higher than others."

What is our primary use case?

We are working with both on-premises and cloud-based versions of Dell PowerEdge R-Series. We are also using it for HCI and VDI, as different customers have their own scenario-based solutions.

Both public and private cloud options are optimized for Dell PowerEdge R-Series. We have different scenarios for the government sector and the private sector and from our SMB clients.

We have different scenario-based clients and scenario-based solutions for Dell PowerEdge R-Series, such as HPC and small-medium business solutions for their business continuity, for the application purpose, and for the HCI. For different workloads, they have different products. Once we receive the requirements through emails, we are designing the solutions according to the client requirements.

We have many clients and different types of workloads we are using in different clients on Dell PowerEdge servers. One of our clients is using a database, one of our clients is HPC, and one of our clients is using a virtualization workload. They have a different virtualization environment in their data center.

What is most valuable?

The best feature of Dell PowerEdge R-Series is not just one aspect. The entire product is very robust. We have been using it for many years and we are receiving lots of positive feedback from our customers. Dell has their own architecture and they have the latest generation. If the server is 15th generation, they have the latest type of iDRAC, Enterprise Plus, and Pro Plus. They have different and great features in their built-in servers.

We are the largest partner of Dell, so we are using Dell PowerEdge R-Series for many years. It has been almost 10 to 15 years we have been using it and we have been pitching it to our clients.

What needs improvement?

For future updates of Dell PowerEdge R-Series, we are expecting more AI technologies built-in. Dell already has their AI servers, so we are expecting something similar to this. This is the trending technology in the world.

We are expecting that the price of Dell PowerEdge R-Series is quite higher than others. We are expecting that Dell should have some price reliability.

For how long have I used the solution?

We are the largest partner of Dell, so we are using Dell PowerEdge R-Series for many years. It has been almost 10 to 15 years we have been using it and we have been pitching it to our clients.

What do I think about the stability of the solution?

We have not faced any issues right now for Dell PowerEdge R-Series. All products have some weak points, but we do not have any right now.

How are customer service and support?

We are giving the support and technical support for Dell PowerEdge R-Series a 10 because the Dell support team is very intellectual and very robust. They are responding on time. Their call logging system is very unique and very good. Once you are logging the case in their portal, at the same time they are generating the case number and they will send you the email with all the details.

How would you rate customer service and support?

Positive

How was the initial setup?

It takes some time to install or deploy Dell PowerEdge R-Series, but not more than enough time. Once we procure the equipment, it is almost taking 30 minutes to 40 minutes for the configuration and for the deployment if the rack is ready. It is very easy.

What other advice do I have?

We are using Dell products, Dell PowerEdge, HPE, and maybe Lenovo, as well as some other solutions. We officially rate Dell PowerEdge R-Series a 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Dec 26, 2025
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Buyer's Guide
Dell PowerEdge R-Series
May 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,438 professionals have used our research since 2012.
Product manager at a comms service provider with 1,001-5,000 employees
Real User
Top 10
Jan 22, 2025
Achieves resilient performance with significant downtime reduction
Pros and Cons
  • "Dell PowerEdge Rack Servers have helped reduce our downtime by a lot."
  • "The solution can be improved in terms of firmware backward supportability. With the sixteenth generation servers I am using, slightly older kernels and drivers are not supported."

What is our primary use case?

I use the solution primarily for software-defined networking, and there are some AI workloads present as well. We started last year, but previously, it was mostly about software-defined networking and private clouds. We mainly used OpenStack. These are the main use cases I run with PowerEdge.

It's quite good at handling diverse applications. I don't have any complaints about that. It's very smooth.

How has it helped my organization?

We have not experienced any security incidents or vulnerabilities with PowerEdge Servers.

Dell PowerEdge has reduced operational overheads in terms of support and operations build.

What is most valuable?

I am a fan of its ability to handle the evolving needs of high-performance workloads. It's very demanding. I mostly use it with a CPU load of nearly eighty to ninety percent, with workloads where we take the maximum output from the servers on the cloud. It has been sustainable and reliable in terms of compute.

Dell PowerEdge Rack Servers have helped reduce our downtime by a lot. The production downtimes are mostly planned. My system is designed in a resilient way, but with PowerEdge Servers, I don't need a one-to-one ratio redundancy, which leads to about eighty percent downtime reduction. It has also reduced operational overheads related to support and operations.

I like that it is stable. Things become very difficult over time when you increase the security. In Dell's case, it is very stable, and I like that it's very process-oriented.

The security is on par to the global standard. We always get market standard security. Upgrades run smoothly and seemlessly.

Their biggest strength is their stability under heavy workloads and their long term reliability. I don't think they have any weaknesses. 

What needs improvement?

The solution can be improved in terms of firmware backward supportability. With the sixteenth generation servers I am using, slightly older kernels and drivers are not supported. I have to use the latest OS because the drivers and particular support are not there. 

The rack port supportability for the latest PowerEdge servers is not great. Until the fourteenth generation, I never faced this issue. From the fifteenth and sixteenth generations, this issue has started occurring. 

These servers are not very adaptive to the multiple GPU model. I can insert at most two GPUs. While the Dell server in terms of compute is capable of handling multiples, the physical design does not allow more in terms of placement space.

For how long have I used the solution?

I have used the solution for the last six years.

What do I think about the stability of the solution?

The stability is quite good. I have no complaints about it as it is very smooth.

What do I think about the scalability of the solution?

The scalability of the solution is very easy. The process is seamless.

How are customer service and support?

The customer service was good in certain aspects, but I mostly had services where things became complex because of the software-defined networking applications. They use things differently, so I have to consult first and make arrangements. Designing and all those parts take time, so customer service can be improved in terms of timing.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Cisco, HP, and Supermicro in the past. PowerEdge was not originally selected for stability and hardware compatibility,

What about the implementation team?

We use Dell deployment services for the storage solutions, not for PowerEdge.

What was our ROI?

There is a return on investment because I have been using them for the last four or five years. ROI is there, but it's a complex assessment when considering the return on investment from the hardware. It's part of a complete solution where I would assess this aspect.

What's my experience with pricing, setup cost, and licensing?

The total cost of ownership for support and operations has reduced significantly. In terms of stability, I seldom encounter support cases or operational costs. They have been stable and running for years without performance downtime or significant disc failures, providing me an edge in operational and support costs.

What other advice do I have?

My advice to anybody considering Dell PowerEdge is to check the new ranges which are more adaptive towards AI. The R750 and R760 are general-purpose servers, so they need to look into AI-specific servers where more GPUs can be incorporated. On PowerEdge Servers specifically, the benefits are clear. I would rate them nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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reviewer1569447 - PeerSpot reviewer
Manager, at a manufacturing company with 1,001-5,000 employees
Real User
Top 20
Apr 29, 2026
Reliable servers have boosted application performance and minimized downtime for critical workloads
Pros and Cons
  • "Dell PowerEdge R-Series has positively impacted my organization by increasing the overall performance and minimizing the overall downtime."
  • "Its scalability is good up to certain limits, but if more computing is required as per the business plan, we will need to switch to another model."

What is our primary use case?

My main use case for Dell PowerEdge R-Series is for application servers. I use Dell PowerEdge R-Series for installing application servers. I am currently running file servers as well as the PLM infrastructure on Dell PowerEdge servers because those workloads are specifically needed.

What is most valuable?

Dell PowerEdge R-Series offers great performance as well as a redundant power supply and good computing performance. The great performance stands out for me due to both speed and reliability, which are required for a good infrastructure.

Dell PowerEdge R-Series is a really stable product that meets our current and future computing requirements by adding computing parts such as increasing the RAM or the cores, so we don't need to replace the overall hardware.

Dell PowerEdge R-Series has positively impacted my organization by increasing the overall performance and minimizing the overall downtime. It has helped minimize issues by making management much easier, and the spares are proactively provided by the OEMs, which is great support from the OEM.

What needs improvement?

I think Dell PowerEdge R-Series should be continued as is; the service part and the hardware quality are good, but the only improvement needed is in the cooling effect. If overall weight could be minimized for the servers, that would be an additional benefit.

For how long have I used the solution?

I have been working in my current field for twenty years.

What do I think about the stability of the solution?

Dell PowerEdge R-Series is stable. The server has a much stable architecture and the support part is also good, and overall, the device life is also good.

What do I think about the scalability of the solution?

Its scalability is good up to certain limits, but if more computing is required as per the business plan, we will need to switch to another model.

How are customer service and support?

The customer support for Dell PowerEdge R-Series is good.

Which solution did I use previously and why did I switch?

Previously, I used Lenovo, but it didn't have that much overall device life, which is why I switched over.

What was our ROI?

I have seen a return on investment as it is overall cost-effective while providing good performance, which enhances the overall user experience.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing is that it is actually a little bit ten percent premium compared to the market, but it's acceptable.

Which other solutions did I evaluate?

Before choosing Dell PowerEdge R-Series, I evaluated other options such as Lenovo and HP.

What other advice do I have?

My advice to others looking into using Dell PowerEdge R-Series is that it is overall cost-effective with good performance and great life. I would rate this product an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 29, 2026
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Alex Sawa - PeerSpot reviewer
Solutions Architect at Netwitz Sdn Bhd
Reseller
Top 5
Apr 7, 2026
Long-term deployment has delivered responsive support and reliable performance for enterprises
Pros and Cons
  • "Dell PowerEdge R-Series is a scalable solution that is always up to date with the latest processor, memories, and all that, especially when a customer requires the latest technology for maximum performance."
  • "Dell PowerEdge R-Series could learn from its competitors about support response and also in terms of hardware stability, resiliency, and sustainability in the long run."

What is our primary use case?

I have experience with VxRail and other Dell products. I am working with multiple Dell solutions now, including VxRail and server storage. I am working with Dell PowerEdge.

What is most valuable?

I normally deal with Dell PowerEdge R-Series. Everything is good regarding my experience with Dell PowerEdge R-Series. In Dell PowerEdge R-Series, there is nothing special that stands out, as it basically provides the compute power. One thing good is the support from them, as the part replacement support is quite responsive.

I would rate their technical support from one to ten as eight or nine. I usually recommend Dell PowerEdge R-Series for enterprise companies, even though most of the enterprise SMB or SME are using Dell servers as well. Dell PowerEdge R-Series is a scalable solution that is always up to date with the latest processor, memories, and all that, especially when a customer requires the latest technology for maximum performance. I can see that Dell is one of the vendors that always comes with the latest CPU releases from Intel or even AMD.

What needs improvement?

Dell PowerEdge R-Series could learn from its competitors about support response and also in terms of hardware stability, resiliency, and sustainability in the long run.

For how long have I used the solution?

It has been many years since I have been dealing with Dell PowerEdge R-Series, as I am the reseller of it.

What do I think about the stability of the solution?

I am not aware of any stability issues as of now. Dell PowerEdge R-Series does not play a role in my customers' AI initiatives.

What do I think about the scalability of the solution?

The implementation of Dell PowerEdge R-Series is easy to deploy.

How are customer service and support?

One thing good is the support from them, as the part replacement support is quite responsive. I would rate their technical support from one to ten as eight or nine.

What's my experience with pricing, setup cost, and licensing?

As for the pricing, I would say it is competitive. All the hardware prices are quite high today.

Which other solutions did I evaluate?

I definitely see good competition to Dell PowerEdge R-Series now, especially from those China brands.

What other advice do I have?

I do not have a comment on what additional features would make it closer to ten, but perhaps making the price more competitive would help. I would rate this review a 9.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Last updated: Apr 7, 2026
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Aqib Butt - PeerSpot reviewer
Enterprise Solution Manager at a tech services company with 201-500 employees
Real User
Top 5
Jul 17, 2025
Reduces power consumption and serves our customers' needs effectively
Pros and Cons
  • "Dell PowerEdge Rack Servers have been a cornerstone of our infrastructure portfolio, allowing us to enhance service quality, increase business agility and expand our enterprise client base with confidence."
  • "Regarding improvements to the Dell PowerEdge Rack Servers, increasing the number of disk bays to provide more storage solutions is essential."

What is our primary use case?

Our primary use case for Dell PowerEdge Rack Servers is to deliver robust, scalable infrastructure solutions tailored for virtualization, private cloud and AI-driven workloads.

How has it helped my organization?

Dell PowerEdge Rack Servers have been a cornerstone of our infrastructure portfolio, allowing us to enhance service quality, increase business agility and expand our enterprise client base with confidence.

What is most valuable?

The most valuable features of Dell PowerEdge Rack Servers, from our perspective as an enterprise solution provider, include:

iDRAC (Integrated Dell Remote Access Controller)

Scalability & Modular Design

OpenManage Enterprise Suite

Security Features

High Efficiency Power & Thermal Design

ProSupport & Deployment Services

These features collectively enable us to deliver high-availability, cost-efficient and secure solutions that meet diverse customer demands, from SMBs to large enterprises.

What needs improvement?

While Dell PowerEdge Rack Servers are among the most reliable and versatile in the market, there are a few areas where improvements and feature additions could further enhance their value:

Areas for Improvement
Firmware Update Coordination
Enhanced GPU & AI Workload Support in Mid-range Models
Noise Levels in Smaller Environments
Greater Native Support for Open-Source Tools

Suggested Features for Future Releases
AI-Powered Predictive Maintenance
Edge-Optimized Models with Compact Form Factor
Improved Integration with Multi-Cloud Platforms

Dell PowerEdge Rack Servers are enterprise-grade and trusted, but continued focus on edge workloads, open-source compatibility and smarter automation features will help Dell stay ahead in a rapidly evolving infrastructure landscape.

For how long have I used the solution?

As a Dell Technologies Partner and Enterprise Solution Provider, we have been working with Dell PowerEdge Rack Servers for over a decade. Throughout this period, we’ve deployed, configured and supported PowerEdge solutions across a wide range of industry verticals including government, finance, healthcare, education, and manufacturing.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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IT Service Engineer at ROSEN
Real User
Top 10
May 23, 2025
Provides the ability to extend the hardware and reduces energy consumption
Pros and Cons
  • "The optimization of hardware and the ability to extend the hardware are valued features."
  • "I would rate Dell PowerEdge Rack Servers a ten out of ten."
  • "Pricing might be an area for improvement. There is competition, and lowering prices could be beneficial."
  • "Pricing might be an area for improvement. There is competition, and lowering prices could be beneficial."

What is our primary use case?

We are running VMware vSphere and regular Windows servers. We use Dell PowerEdge Rack Servers for server implementation, virtualization, storage, so basically virtualization and server support.

How has it helped my organization?

Dell PowerEdge Rack Servers have helped to reduce unplanned production downtime. They have also helped to reduce the consumption of energy. We have seen decreased consumption levels through our monitoring systems. The cooling system has been significantly improved in the newer versions and models of Dell PowerEdge Rack Servers.

What is most valuable?

The optimization of hardware and the ability to extend the hardware are valued features.

What needs improvement?

Pricing might be an area for improvement. There is competition, and lowering prices could be beneficial.

For how long have I used the solution?

We have been using it for at least ten years.

What do I think about the stability of the solution?

Dell PowerEdge Rack Servers have managed to reduce the consumption of energy. We have seen that in the levels of our monitoring systems, which definitely show a decrease in consumption.

How are customer service and support?

I've contacted them many times. The overall support is very good with first-class service.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are using Pure Storage—the flash drives from Pure Storage.

How was the initial setup?

It was easy. 

What was our ROI?

At the end, the cost benefit will be greater than the original investments. We just implemented the solution in our Mexico City offices. This is the first month for the actual payment. The benefit in the long run financially is structured so the company does not decapitalize. In the three or five years, we will have the newer equipment once the leasing is over or is renewed.

What other advice do I have?

We are at the initial stage in our AI journey as a multinational level company. We are still working on testing, but it hasn't been totally implemented yet. We have done some automation with Python and are trying to use CoPilot for small tasks, but it hasn't been developed to a large scale. We are still in progress at this point.

I would rate Dell PowerEdge Rack Servers a ten out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Hariraj Chauhan - PeerSpot reviewer
Manager, Regions Information Technology Security at a computer software company with 10,001+ employees
Real User
Top 20
Jan 23, 2025
Robust and secure servers with excellent service
Pros and Cons
  • "We are very satisfied with Dell in terms of servers and service. We are happy with Dell servers. They are aligned with our services. They are robust."
  • "I would rate Dell PowerEdge Rack Servers a ten out of ten."
  • "When interacting with customer support, it defaults to Arabic because of our region. However, most of the experts here are not familiar with Arabic. We would like English as an alternative language for easy interaction."
  • "After the expiration of support, it is sometimes challenging to find parts like hard drives, especially for obsolete models."

What is our primary use case?

We have a production setup in a factory for some of our services. The server can be a database server, file server, or even the Active Directory. We have multiple applications running on these servers, and we are very satisfied with these servers.

We are mostly using the 600 series.

How has it helped my organization?

Dell is certainly innovating. With the latest servers and technologies, I believe they are well aligned with the current need for AI solutions and the market demand.

We receive regular firmware updates ensuring security. We are quite satisfied with the updates and security. Dell also offers the Dell Assist feature which automatically keeps updating to the latest version available on the Dell website.

We have not experienced any security incidents or vulnerabilities with these servers.

These servers have been robust throughout their lifespan of five years, but I have observed that they work well even beyond that. Some companies continue using models that are expired because they have no reason to replace them based on the expiry date of the hardware.

Dell PowerEdge Rack Servers have had a positive impact on our organization's sustainability goals. We are very satisfied with these servers as well as with their service. Good service has a big impact on the product as well. If you have a good product but do not get good service, it creates a negative experience. Both need to be there.

Dell PowerEdge Rack Servers have helped to reduce unplanned production downtime by about 25%.

OpenManage console has an excellent user interface to configure and use servers effectively. It is a nice tool, but we are not utilizing it much. My understanding is that it is going to be discontinued.

What is most valuable?

We are very satisfied with Dell in terms of servers and service. We are happy with Dell servers. They are aligned with our services. They are robust. So far, we have found Dell to be the best vendor. Everything works fine and upgrades are also timely. They are also always innovating.

What needs improvement?

When interacting with customer support, it defaults to Arabic because of our region. However, most of the experts here are not familiar with Arabic. We would like English as an alternative language for easy interaction. 

Additionally, after the expiration of support, it is sometimes challenging to find parts like hard drives, especially for obsolete models. 

They are moving from OMSA to iDRAC, but iDRAC is complex, requiring additional plugin tools. These requirements make it a bit complicated. Other vendors are better in this aspect. They should provide a better way of access.

For how long have I used the solution?

I have been with my company for nine years, and we have been using Dell PowerEdge Servers since then.

What do I think about the stability of the solution?

It is robust and flexible. It continues to work with the same performance even after the end of support.

It works well and does not need much downtime for maintenance. There is a feature to update the server while it is running, so there is no need to restart. It improves production performance.

What do I think about the scalability of the solution?

It is quite easy to scale. It has impacted the flexibility of our operations in a good way.

How are customer service and support?

We are very satisfied with the professional support. The language support can be better. Other than that, it is good. I would rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have been using Dell for more than 15 years. We initially used IBM and then HP for a short period. HP had some service issues, which led us to move back to Dell. We chose Dell because of the service and robustness of the server.

How was the initial setup?

Deployment is quite easy with Dell because it has a life cycle feature. This single module helps in configuration from the initial phase. That is one of the best features.

What about the implementation team?

We have an in-house team for deployment. We mainly rely on partners for purchases, but we have technical experts within our organization.

What was our ROI?

The ROI of Dell PowerEdge Rack Servers is quite good. If rated out of five, I would say four.

It is hard to measure the total cost of ownership because we have a distributed environment. We have multiple offices and the budget is split.

What other advice do I have?

We are at an entry level in terms of using AI. We are looking into automating things and making our process more efficient. We have not run any AI workloads on Dell PowerEdge servers. Data security is our main concern when it comes to AI. For implementing AI, we need to consider the security and auditing aspects. 

I would rate Dell PowerEdge Rack Servers a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.