Datto Remote Monitoring and Management vs LogMeIn Central vs LogMeIn Rescue comparison

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2,060 views|1,146 comparisons
75% willing to recommend
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909 views|609 comparisons
100% willing to recommend
LogMeIn Logo
2,398 views|1,521 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Datto Remote Monitoring and Management, LogMeIn Central, and LogMeIn Rescue based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).
To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: April 2024).
769,599 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side.""AEM support is great for Macs.""The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc.""Even when the connection to the server is lost, the monitoring continues without interruption.""The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy.""It has a single pane of glass, and it integrates well with other software.""The project management and task management features work well. It's a decent product in that regard.""I also like how Datto integrates seamlessly with the Autotask ticketing system."

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"It saves us drive time, we don't have to go to clients. We can just use remote access.""I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good.""It allows you to transfer along with many other functions.""LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features.""Unattended remote assistance.""I have called for help to their technical support, and they have been extremely helpful.""Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature.""​The initial setup was simple."

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"The time it takes to troubleshoot one of our users is cut significantly.""It is very straightforward to set up, use, install, and transfer sessions.""The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly.""If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime.""​Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone.""The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers.""Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.""LogMeIn is a remote tool that I use for remote solutions."

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Cons
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup.""I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on.""We would like to see a little more functionality when monitoring network devices, such as switches and routers.""The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example.""My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right.""Be prepared to spend a lot of time on conversions if you have a lot of clients.""Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between.""They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

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"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out.""​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​""Do not use the technical support.""It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible.""Sometimes it just fails to load.""Our clients are having issues with printing.""There are some screens that are just ugly and difficult to manipulate.""The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

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"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, ​it's always a problem.""it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device.""The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved.""They need to improve their technical support.""​The interface is not ​user-friendly. It looks a little outdated.​ I think the options are there. I think just the layout needs improvement.​""I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it.""I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system.""Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

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Pricing and Cost Advice
  • "AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
  • "We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
  • "It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
  • "The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
  • "It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
  • More Datto Remote Monitoring and Management Pricing and Cost Advice →

  • "It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"
  • "It really is an expensive product for me.​"
  • "Pricing is a little on the expensive side, compared to what TeamViewer has offered."
  • "It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."
  • "Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."
  • "The price is a little high but it's competitive. The licensing process is fairly easy."
  • "It's probably worth the value, but the price increases over the last five years are getting harder to justify."
  • "We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."
  • More LogMeIn Central Pricing and Cost Advice →

  • "The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
  • "It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
  • "Look at the different plans they have. Do not pay for a plan you do not need.​"
  • "The pricing is a little on the higher side, though.​"
  • "Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
  • "The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
  • "It's definitely worth the value."
  • "​The rescue model is licensed by user."
  • More LogMeIn Rescue Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Even when the connection to the server is lost, the monitoring continues without interruption.
    Top Answer:The only area where I see room for improvement is the ability to delay the application of patches for a set number of… more »
    Top Answer:While the solution is a nice product, it may require some adjustments to be made in comparison to other products like… more »
    Top Answer:They should provide intermediate device limit options. It would be helpful for users who require more remote control… more »
    Top Answer:LogMeIn is a remote tool that I use for remote solutions.
    Top Answer:On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
    Top Answer:The solution’s pricing could be improved.
    Ranking
    Views
    2,060
    Comparisons
    1,146
    Reviews
    1
    Average Words per Review
    367
    Rating
    9.0
    Views
    909
    Comparisons
    609
    Reviews
    1
    Average Words per Review
    199
    Rating
    10.0
    13th
    out of 59 in Remote Access
    Views
    2,398
    Comparisons
    1,521
    Reviews
    1
    Average Words per Review
    211
    Rating
    9.0
    Comparisons
    Also Known As
    Autotask EM, Autotask Endpoint Management, Datto RMM
    Learn More
    Overview

    Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

    LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

    LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

    Free Trial

    Sample Customers
    Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
    Au Bon Pain, BELL (Building Educated Leaders for Life)
    Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm7%
    Government6%
    Manufacturing Company6%
    REVIEWERS
    Computer Software Company33%
    Government22%
    Non Profit22%
    Performing Arts11%
    VISITORS READING REVIEWS
    Computer Software Company10%
    Manufacturing Company8%
    University8%
    Healthcare Company6%
    REVIEWERS
    Computer Software Company38%
    Retailer25%
    Translation And Localization Position13%
    Manufacturing Company13%
    VISITORS READING REVIEWS
    Manufacturing Company13%
    Computer Software Company10%
    Financial Services Firm9%
    Construction Company7%
    Company Size
    VISITORS READING REVIEWS
    Small Business38%
    Midsize Enterprise22%
    Large Enterprise40%
    REVIEWERS
    Small Business93%
    Midsize Enterprise7%
    VISITORS READING REVIEWS
    Small Business35%
    Midsize Enterprise20%
    Large Enterprise45%
    REVIEWERS
    Small Business75%
    Midsize Enterprise8%
    Large Enterprise17%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise13%
    Large Enterprise58%
    Buyer's Guide
    Remote Monitoring and Management (RMM)
    April 2024
    Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: April 2024.
    769,599 professionals have used our research since 2012.