Try our new research platform with insights from 80,000+ expert users
Deputy Manager at a tech services company with 501-1,000 employees
Reseller
Jan 6, 2021
Stable, scales according to our customers needs
Pros and Cons
  • "I have found it to be stable."

    What is our primary use case?

    We sell and provide technical support for the solution.

    For how long have I used the solution?

    We have been using the solution for approximately three years.

    What do I think about the stability of the solution?

    I have found it to be stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    Buyer's Guide
    Cisco Meraki Wireless LAN
    December 2025
    Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
    879,371 professionals have used our research since 2012.

    What about the implementation team?

    We have 15 employees and we provide support for the solution to our customers.

    What's my experience with pricing, setup cost, and licensing?

    The price of the product could be cheaper.

    What other advice do I have?

    I would recommend the solution to others, we have sold it to over 100 customers.

    I rate Cisco Meraki Wireless LAN a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    IT Manager at a comms service provider with 51-200 employees
    MSP
    Nov 8, 2020
    Easy to install and manage, but the customization needs improvement.
    Pros and Cons
    • "The big draw is the ease of installation. It's easy to manage, and it's easy to implement."
    • "The customization needs to be improved because it's pretty locked down."

    What is our primary use case?

    We are MSP, resellers. We provide solutions for customers.

    Meraki is a good entry-level enterprise Wi-Fi solution.

    How has it helped my organization?

    Customers that have gone from SMB solutions into the Meraki have noticed an increase in satisfaction in the work.

    What is most valuable?

    The big draw is the ease of installation. It's easy to manage, and it's easy to implement.

    What needs improvement?

    It's a little bit customizable, but that's where it probably has one of its downfalls. It is not as feature-rich as some of the others.

    The customization needs to be improved because it's pretty locked down. You can't customize it much.

    In the next release of this solution, I would like to see the Radio Control feature included, and improved customization on the radios.

    Also, it needs more ability to control it. It works well but you can really change it a lot.

    For how long have I used the solution?

    We have been working with Cisco Meraki Wireless Lan for approximately 10 years.

    They don't really have versions with Meraki. They have different access points.

    What do I think about the stability of the solution?

    It's a very stable product, very mature.

    What do I think about the scalability of the solution?

    It is scalable, but it definitely suffers during really large implementations.

    How are customer service and technical support?

    Technical support is good. They are pretty solid.

    I think everywhere there's always improvement to be had. That's just kind of the big thing for technical support.

    How was the initial setup?

    The initial setup is straightforward.

    The usual requirements are less than thirty days to install. It's pretty quick.

    We do our pre-installation survey, help design the network, and then implement it, test it, and then make adjustments as required.

    What was our ROI?

    Wi-Fi is a necessary evil. You have to have Wi-Fi, so I think that it's a situation where you have to put something in. 

    Some of the companies have had a return on investments and they will generate revenue off of their Wi-Fi, but that's in hospitality for example.

    It's a little bit different for those customers, who have to put a Wi-Fi solution in. 

    This one from a budgetary standpoint is mid-range. It's not super expensive and it's not super cheap.

    It's a good solution. 

    A lot of customers pick it because it's got decent feature sets and it's not the most expensive in the market.

    What other advice do I have?

    To anyone who is interested in using this solution, make sure that you're happy with their features and that it's the right solution. 

    Look at all of its features and also look at its downfalls and/or weaknesses, as well.

    Cisco Meraki Wireless LAN is good, but not great.

    I would rate this solution a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Cisco Meraki Wireless LAN
    December 2025
    Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
    879,371 professionals have used our research since 2012.
    Director at a tech services company with 501-1,000 employees
    Reseller
    Top 5
    Aug 12, 2020
    Easy to deploy, good technical support, and you can manage multiple locations from a single pane of glass
    Pros and Cons
    • "The most valuable feature is the ease of deployment."
    • "The price could be slightly lowered to make it more competitive in the market."

    What is our primary use case?

    We are a reseller and Cisco Meraki Wireless LAN is one of the network-related infrastructure devices that we sell. Our customers deploy it where they want to have one single management pane across multiple locations.

    What is most valuable?

    The most valuable feature is the ease of deployment.

    What needs improvement?

    The price could be slightly lowered to make it more competitive in the market.

    For how long have I used the solution?

    We have been reselling this product for between one and two years.

    What do I think about the stability of the solution?

    This product is quite stable and we haven't had any issues with our client.

    What do I think about the scalability of the solution?

    Scalability has not been a problem.

    How are customer service and technical support?

    The technical support is good.

    Which solution did I use previously and why did I switch?

    I have used Cisco Aironet as well, and I find the Meraki Wireless much easier to deploy.

    How was the initial setup?

    The initial setup is easier than some other solutions, such as Cisco Aironet. It takes four to five days to complete the deployment.

    What about the implementation team?

    Our in-house team does the deployment for our customers.

    What's my experience with pricing, setup cost, and licensing?

    This solution is slightly more expensive than others, such as Ruckus Wi-Fi. There are no costs in addition to the standard licensing fees.

    What other advice do I have?

    In summary, this is a good product and one that we recommend.

    I would rate this solution a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    Mansukh Bhesania - PeerSpot reviewer
    MD and CEO at a tech company with 51-200 employees
    Real User
    Top 20
    Aug 5, 2020
    Easy to setup and and offers a single point of management
    Pros and Cons
    • "The most valuable feature is cloud management."
    • "The Meraki platform needs better on-premises management options."

    What is our primary use case?

    We are a system integrator and this is one of the Wireless solutions that we implement for our customers.

    What is most valuable?

    The most valuable feature is cloud management.

    What needs improvement?

    The Meraki platform needs better on-premises management options.

    For how long have I used the solution?

    I have been working with this specific product for three years, and more generally with Cisco for 20.

    What do I think about the stability of the solution?

    This solution is scalable and we haven't had any issues with it. I would say that it is for medium-sized and enterprise-level businesses.

    What do I think about the scalability of the solution?

    Meraki Wireless LAN is a stable product.

    How are customer service and technical support?

    We have dealt with Cisco's technical support in the past and we are satisfied with the service.

    Which solution did I use previously and why did I switch?

    We have experience with similar products by other vendors such as Aruba and Arista, and we prefer products by Cisco.

    How was the initial setup?

    The initial setup is very easy. The length of time required for deployment depends on the situation at the client's site, in terms of readiness. It will also vary depending on the number of switches and routers that are in-place or need to be installed.

    Generally, the deployment will not take more than two hours.

    What other advice do I have?

    This is a product that we recommend over other similar ones by other vendors.

    I would rate this solution a ten out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Manager, IT Infrastructure at a consumer goods company with 1,001-5,000 employees
    Real User
    Jun 30, 2020
    A good interface makes it easy to manage, and it provides good connectivity
    Pros and Cons
    • "The interface makes it easy to manage."
    • "When we are using SSID roaming, it is not flexible in terms of which AP it connects to."

    What is our primary use case?

    We use this solution to provide wireless connectivity.

    What is most valuable?

    The interface makes it easy to manage.

    What needs improvement?

    The price of Meraki Wireless should be reduced to make it more affordable.

    When we are using SSID roaming, it is not flexible in terms of which AP it connects to. It will not switch to the closet one, but rather, it will maintain a connection with the first one that it had connected to. This has a negative effect on signal quality because as we move around the building and the signal from the original access point gets weaker, it remains connected to it.

    For how long have I used the solution?

    We have been using the Cisco Meraki Wireless LAN for more than one year.

    What do I think about the stability of the solution?

    The stability is good.

    What do I think about the scalability of the solution?

    Scaling has not been an issue.

    How are customer service and technical support?

    We have been in contact with technical support and they have made suggestions to deal with problems that we have had.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is based on a subscription and is a bit high at the moment.

    Which other solutions did I evaluate?

    I am currently searching for solutions that perform similarly to Cisco Meraki, but are most cost-effective. If in the future, the price of Meraki remains as high, then we will be choosing another product.

    What other advice do I have?

    In summary, I find that this is a really good product and I recommend it. However, improvements with the cost and signal roaming would make it better.

    I would rate this solution a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Director at a tech services company with 51-200 employees
    Real User
    Jun 17, 2020
    Excellent graphical interface, good stability, and an easy initial setup
    Pros and Cons
    • "The interface is excellent. We've been really happy with it."
    • "We haven't had any issues with the solution. We like the way it works. There isn't anything I can think of that makes me worry that it might be lacking in a certain area."

    What is our primary use case?

    We primarily use the solution to understand what is happening in terms of troubleshooting the performance on the network. We have pretty specific user issues. We use it to ensure both our users and devices are secure.

    What is most valuable?

    We like the analysis that allows us to see how our cloud applications are performing and we like the way that the solution shows where suites are coming from, including if they are coming from overseas. 

    We like the way that we can map the solution against the floor of our building. We are able to see a few things from a topography perspective and can show us if certain aspects are wrong.

    The interface is excellent. We've been really happy with it.

    What needs improvement?

    We haven't had any issues with the solution. We like the way it works. There isn't anything I can think of that makes me worry that it might be lacking in a certain area.

    For how long have I used the solution?

    I've been using the solution for two years now.

    What do I think about the stability of the solution?

    The stability is good. We haven't had any crashes. There haven't been bugs or glitches that have interrupted us or our work.

    What do I think about the scalability of the solution?

    We currently have 60-75 users on the solution. They all use it daily.

    For us, the solution seems to be pretty scalable. We haven't had any issues and haven't seen any shortcomings.

    How are customer service and technical support?

    I don't recall ever reaching out to technical support. That's not to say we haven't, but I can't remember any specific event or problem where I can discuss a real-life encounter with them. My understanding is that it's good as long as we log a case quickly.

    If a case was logged and it's been registered with them, we find the effects in terms or response and resolution are good. We all have different customers with different firewalls and we find technical support in general pretty good. They've got a pretty good presence here in New Zealand, and the support from overseas is pretty good too.

    Which solution did I use previously and why did I switch?

    We previously used Ruckus. Meraki is far and away much better for our needs. It was the user interface and its superiority that sold us. It's just far superior and easy to use. The ability to troubleshoot on the graphical interface is just better because the graphical information is so clear.

    How was the initial setup?

    The initial setup is quite simple. I wouldn't describe it as complex at all.

    When we moved to a new building, we were able to have everything up and running in a day or so. Maybe even less than that.

    Maintenance is pretty straightforward as well. We just do the updates regularly in order to make sure the server is up to date, as well as any security features.

    What about the implementation team?

    We're the integrator. We use the solution and also have the capabilities and know-how to bring it all together. We don't need any outside help in order to implement the solution.

    What's my experience with pricing, setup cost, and licensing?

    I don't have any information about the pricing of the solution. I'm not sure I could estimate the costs on a yearly or monthly basis as I don't deal with finances at our organization. I do believe our company offers very good value for money, although it's my understanding that it's not exactly on the cheapest end of the spectrum.

    What other advice do I have?

    We have a business relationship with Cisco. We're also a partner.

    I'd advise other organizations to think about the solution right through to how they manage and troubleshoot end users. I would recommend that anyone looking at a solution such as this consider that. A lot of people just think about the LAN performance, but I think the ability to understand it and save time by troubleshooting the end-users would be a more important consideration.

    I'd rate the solution nine out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Consultant at a tech services company with 11-50 employees
    Real User
    Top 5Leaderboard
    Nov 25, 2019
    Very Good Simple Solution that is Great for management but It comes at a premium to do so.
    Pros and Cons
    • "It's simple to manage when there's a problem."
    • "It could be slightly cheaper but it's fine."

    What is our primary use case?

    I'm an Associate Engineer and as part of my work is that I look after a number of companies where I recommend and install different network equipment. Anything from the SonicWall networks, Fortinet, you name it, depending on what the client requirements are. I would prefer high-end and that could mean Ubiquiti, Mojo, and Cisco. In terms of the version I would choose, it really depends on the client's requirements. We deal with small, medium and enterprise size companies. 

    How has it helped my organization?

    From an organizational perspective, Meraki has made a difference because it's simple to manage with High level of detail and troubleshooting access, when there's a problem. 

    What is most valuable?

    The most valuable feature would have to be the cloud management with high level of detail and ability to be able to use all the information to troubleshoot issues remotely before having someone onsite.

    What needs improvement?

    The product is fine as it is. Having been in the IT industry for nearly 20 years, there's nothing that jumps out at me. The product is improving all the time. It could be slightly cheaper but it's fine. It's actually a very good product. 

    For how long have I used the solution?

    I've been working with Cisco for 10 years. Meraki is more recent, maybe three or four years.

    What do I think about the stability of the solution?

    The product is very stable. 

    What do I think about the scalability of the solution?

    It's not exactly the cheapest solution in terms of scalability, but it's very good. A lot of my clients have to look at other alternatives because of the cost and it's likely that in the end, they take Mojo even though I don't like that product as much. If I were going to choose an alternative to Cisco it would be Ubiquiti but it all comes down to cost.

    How are customer service and technical support?

    Cisco provide good support and there have been times when we've needed it. 

    What other advice do I have?

    We can deploy on-premises or on the cloud, but it's usually cloud. The amount of time it takes to deploy is really dependent on the client and the size of the company. 

    I would suggest that sometimes it might be better to spend more money on better equipment that will perform a lot better, so if you have the funds go for it, but if not, then you have to work within your budget. 

    I would rate this product a seven out of 10. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user1161036 - PeerSpot reviewer
    Senior Network Specialist at a real estate/law firm with 501-1,000 employees
    Real User
    Oct 27, 2019
    Good technical support, but not stable and has poor functionality
    Pros and Cons
    • "Cisco's technical support is very good and better than other vendors."
    • "In the next release, I would like to see a third-party high tech center to connect multiple users to a particular network."

    What is most valuable?

    This is a cloud-based solution that is easily managed. You can manage the visibility and the cloud controller.  

    It's a cloud solution that we can access from anywhere, on a mobile phone or any device. We can connect to it, manage it, and we can configure it. It's simple, really easy.

    What needs improvement?

    The stability of this solution is not good. It needs improvement.

    Operation-wise this solution has some problems and the functionality is not very good.

    In the next release, I would like to see a third-party high tech center to connect multiple users to a particular network.

    For how long have I used the solution?

    I have been using this solution for fifteen years.

    What do I think about the stability of the solution?

    This solution is not stable.

    This solution is still evolving and sometimes the authentication stops working and the client is not able to browse anything even though it is connected. It's quite an unstable solution. 

    What do I think about the scalability of the solution?

    This solution is scalable. It's good and we have no issues.

    How are customer service and technical support?

    Cisco's technical support is very good and better than other vendors.

    What other advice do I have?

    I would rate this solution a five out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2025
    Product Categories
    Wireless LAN
    Buyer's Guide
    Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.