Director at a non-profit with 11-50 employees
Real User
Easy to implement and reliable
Pros and Cons
  • "The solution is stable and reliable."
  • "We have used technical support for some issues but not many times."

What is our primary use case?

We are primarily using Cisco Meraki Wireless LAN for applications.

How has it helped my organization?

Cisco Meraki Wireless LAN has benefited organizations by meeting their requirements.

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN for approximately three years.

What do I think about the stability of the solution?

The solution is stable and reliable.

Buyer's Guide
Cisco Meraki Wireless LAN
April 2024
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the scalability of the solution?

The scalability of Cisco Meraki Wireless LAN is good.

How are customer service and support?

We have used technical support for some issues but not many times.

How was the initial setup?

I have found Cisco Meraki Wireless LAN easy to implement. It can be done in a very short time.

What about the implementation team?

We have a three-person technical team that does the implementation and support of the solution. The team is mostly engineers and architects.

What's my experience with pricing, setup cost, and licensing?

There is an annual license required for the solution.

Which other solutions did I evaluate?

We evaluated other solutions before Cisco Meraki Wireless LAN.

What other advice do I have?

I would recommend this solution to others because it's reliable, stable, and easy to implement.

I rate Cisco Meraki Wireless LAN a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
NETWORK PRODUCT MANAGER at a tech vendor with 51-200 employees
Reseller
Average, unremarkable, and basic
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "There's nothing that special about it."

What is our primary use case?

We primarily use the product as a wireless solution. We only deal with wireless. 

What is most valuable?

The pricing of the solution is excellent. They tend to offer special pricing, which our clients appreciate.

The product is very reliable and offers great performance. Our clients never complain about it. It doesn't cause any problems.

The initial setup is pretty straightforward.

It's very easy to manage in the control panel. The option to manage and review the connection in the dashboard is very interesting. This is a very easy way to view the signal and it works online.  

The product works and offers a good connection for the users. 

What needs improvement?

This is just an option that customers can choose from. There's nothing that special about it. As a basic solution it does the job, however, I can't say it's fabulous.

What do I think about the stability of the solution?

The stability of the product is good. It doesn't crash or freeze and there are no bugs or glitches. It's a reliable solution.

Which solution did I use previously and why did I switch?

We also work with Aruba and Ruckus. We offer all three to our clients and they tend to choose which one they want to work with, or which has the best price point for them.

How was the initial setup?

The setup and onboarding process is fine. It's pretty straightforward. I wouldn't describe it as overly complex or difficult. A company shouldn't have any issues with the process. 

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good. Customers don't seem to mind it. It's reasonable. 

What other advice do I have?

We're partners and resellers.

It's important for us to present to our customer with some options. However, normally, our customers have a specific budget. In this case, we only move with the needs of our customers. In terms of Meraki, Ruckus, Aruba, et cetera, all work fine. We don't have problems. We don't have interference, or need a box reset, or face other kinds of problems.

Overall, I would rate the solution at a four out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Meraki Wireless LAN
April 2024
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,857 professionals have used our research since 2012.
Project Co-Ordinator at Ministry of Innovation, Science and Smart Technology
Real User
Scalable, robust, and it can be deployed on the cloud and on-premises
Pros and Cons
  • "It is very stable, very resilient, and very robust."
  • "Our only concern at this stage is how it's licensed."

What is our primary use case?

We have deployed this solution both on private cloud and on-premises across at least 100 distinct locations.

What needs improvement?

I can't say that there are any additional features that we would like to see included in it. Our only concern at this stage is how it's licensed.

For how long have I used the solution?

We have been using Cisco Meraki Wireless LAN for approximately four years.

What do I think about the stability of the solution?

It is very stable, very resilient, and very robust.

What do I think about the scalability of the solution?

We don't have any challenges with the scalability so far. From our experience, it's quite scalable.

On a daily basis, we probably have an excess of 5,000 users on this solution.

There are no immediate plans to increase usage, however, there's probably a growth rate of about 5% to 8% per year for the next year or two.

How was the initial setup?

This solution is not significantly hard to setup and deploy.

It's a manual process.

We deployed this solution across a complete government network over a three-year period.

What about the implementation team?

We had a system integrations consultant working cohesively with us on it.

What's my experience with pricing, setup cost, and licensing?

We don't like the licensing model and we think that it needs to be improved significantly.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Engineer at CIEMTELCOM
Real User
Good dashboard, great support, and easy to manage and configure
Pros and Cons
  • "It is easy to manage and configure. The dashboard of Meraki is easy to use."
  • "Currently, only a limited number of clients can connect to these devices."

What is our primary use case?

I use this solution for wireless.

What is most valuable?

It is easy to manage and configure. The dashboard of Meraki is easy to use.

What needs improvement?

Currently, only a limited number of clients can connect to these devices.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the scalability of the solution?

Our clients are small and medium companies, and we didn't have any problems with scalability. Our clients may increase its usage in the future.

How are customer service and technical support?

Their support is great. Its documentation is also good.

Which solution did I use previously and why did I switch?

I used Juniper Mist. Cisco Meraki Wireless LAN is easy to use in the cloud.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would rate Cisco Meraki Wireless LAN a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user887640 - PeerSpot reviewer
Systems Administrator at a financial services firm with 201-500 employees
Real User
Flexible cloud solution that offers good administration, management, development, and deployment features
Pros and Cons
  • "The flexibility, since it's a cloud service, is the most valuable feature of this solution."
  • "There is only one particular thing that needs improvement. Sometimes, for example, when you need to open a ticket, although it's under the umbrella of Cisco, you still need to go to the Meraki support."

What is most valuable?

The flexibility, since it's a cloud service, is the most valuable feature of this solution. As well as:  

  • The administration 
  • Management of the whole platform 
  • Development
  • Deployment options in the cloud

    What needs improvement?

    There is only one particular thing that needs improvement. Sometimes, for example, when you need to open a ticket, although it's under the umbrella of Cisco, you still need to go to the Meraki support. We had issues with Cisco in general. We have multiple platforms from Cisco but when it came to Meraki, we thought to go to another support team to open a case. That's something that might be improved. My opinion and recommendation would be that when you open a case at Cisco, Meraki should be irrelevant. You should have the same support experience just as we have with Cisco.

    In the next release, they should improve the way that you engage support. Once you engage them, they are quite knowledgeable and they are okay. There's no issue with that. 

    For how long have I used the solution?

    I have been using this solution for a year and half.

    What do I think about the stability of the solution?

    It's stable. In terms of our users, we have guest users and such. It might be that on a particular day we have about a thousand clients and devices connected to the platform.

    What do I think about the scalability of the solution?

    It's scalable. 

    How are customer service and technical support?

    The technical support is good. We never had any particular dispute. From the technical point of view, the technical support is fine. The only thing is the thing that although it's Cisco, you have Meraki dashboards. 

    Which solution did I use previously and why did I switch?

    We did have another wireless solution that was made up of bits and pieces from different vendors and obviously Meraki was one of the vendors that integrated everything together. So you had one platform from one supply manufacturer. That's a big plus for them.

    How was the initial setup?

    The initial setup was quite straightforward. As always in technology, you have difficulties. It was normal on the second deployment because it was in phases. You will always have failures but that's normal.

    What other advice do I have?

    I would rate this solution a nine out of ten and would recommend it. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Security and Infrastructure Officer at a financial services firm with 51-200 employees
    Reseller
    Easy to manage and configure with good technical support
    Pros and Cons
    • "The solution is very stable. It is a very manageable and secure system."
    • "In a future release, they should offer a next-generation UTM, where you can manage all items and the network, and have it include a lot of security features like fingerprinting functionality."

    What is most valuable?

    It's a cloud-managed network, which makes it easy to manage and to configure. You can configure the access points before it reaches your offices and can configure it through serial numbers. You can add the serial number of the access point and the Meraki dashboard. It's easy.

    What needs improvement?

    In a future release, they should offer a next-generation UTM, where you can manage all items and the network, and have it include a lot of security features like fingerprinting functionality.

    For how long have I used the solution?

    I've been using the solution for about two years.

    What do I think about the stability of the solution?

    The solution is very stable. It is a very manageable and secure system.

    How are customer service and technical support?

    The technical support is very good. They reply immediately.

    What other advice do I have?

    I work with various versions of the solution, including MR32, MR33 and MR42. We're a reseller of the solution. We typically handle enterprise-level clients.

    I'd rate the solution ten out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
    PeerSpot user
    Senior Tech Support Specialist at a university with 501-1,000 employees
    Real User
    Traffic analytics give us insight and the management and upgrades are very simple and straightforward
    Pros and Cons
    • "The management and upgrades are very simple and straightforward."
    • "Technical support can be improved, as well as having more detailed capabilities to go without using an API."

    What is our primary use case?

    We use our Meraki system to provide new IOD access and internal access for wifi devices.

    How has it helped my organization?

    It provides an easy login page for most students.

    In terms of wireless network visibility, we have a lot more insight into what students are doing now. We can track down peer to peer very quickly and can just lock it down. If we find an offender that gets caught with the law, we can direct the authorities directly to them.

    The solution also reduced our false positives by about 50%, as well as saves us time, money, and administrative work.

    What is most valuable?

    The management and upgrades are very simple and straightforward.

    Traffic analytics give us insight, but they don't decrypt anything.

    What needs improvement?

    I would be interested in seeing more enterprise-level, advanced user features.

    Technical support can be improved, as well as having more detailed capabilities to go without using an API.

    What do I think about the scalability of the solution?

    I would rate scalability as five out of ten. It's kind of hard to say.

    How are customer service and technical support?

    Their technical support is hit or miss.

    Which solution did I use previously and why did I switch?

    The wifi solution that we had before wasn't great so we had to go with something else.

    What's my experience with pricing, setup cost, and licensing?

    It's a pretty good value, but not great. Pricing is on a yearly basis for the Meraki solution.

    What other advice do I have?

    The biggest lesson we've learned is that wifi systems are very complicated. My advice is to be sure you understand the depth that the system gives you.

    I would rate this solution as eight out of ten. It's a pretty solid solution. It lacks the advanced features that I would like to see to do proper wireless engineering, but it's a pretty solid solution.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Citrix/VMWare/Windows/Office365/Exchange Administrator at a non-profit with 201-500 employees
    Real User
    Cloud-based dashboard allows me to see all my locations in one place
    Pros and Cons
    • "This product has allowed us to easily create custom SSIDs for clients and carve out the necessary bandwidth for clients needs."
    • "I really love their cloud-based dashboard which allows me to see all my locations from one location."
    • "I would like to see them improve their support where an assigned engineer can take the case all the way to closure. Usually, you get a different engineer calling regarding the same ticket."

    What is our primary use case?

    Our environment consists of five locations and we are using the Meraki APs in all of them for user/guest WiFi access.

    How has it helped my organization?

    This product has allowed us to easily create custom SSIDs for clients and carve out the necessary bandwidth for clients needs.

    What is most valuable?

    • Ease of use
    • Central management
    • Pretty reliable devices

    I also really love their cloud-based dashboard which allows me to see all my locations in one place.

    What needs improvement?

    I believe every product always has room for improvement. When it comes to Meraki I would like to see them improve their support where an assigned engineer can take the case all the way to closure. Usually, you get a different engineer calling regarding the same ticket.

    For how long have I used the solution?

    Three to five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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    Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
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    Buyer's Guide
    Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.