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Quality Assurance and Business Process Manager at Zar
Real User
Top 20
Excellent customer support and unique features helped us list purchases and find materials
Pros and Cons
  • "Celonis’ Process Cockpit is valuable."
  • "The price is high for us."

What is our primary use case?

I use the full process to list purchases for materials, as well as accounts receivable and accounts payable.

How has it helped my organization?

Celonis helped me with its credit management app and credit customers. The solution lists customers over order, and helps us find customers over credit. The solution also helps with price analytics and to find any material from one vendor.

Colleagues don’t use clear invoices in SAP, so we use all of them in Excel files and import them in SAP, but Celonis helped us to improve this process. After using Celonis, they should record a clear invoice for each financial document, And after that, I can monitor customer behavior.

What is most valuable?

Celonis’ Process Cockpit is valuable.

What needs improvement?

I prefer to see S/4HANA in the marketplace. With Celonis it’s a CU app for HANA, but it's for ECC for all of them. Using the other apps and connections is limited for us. For example, we need inventory management, and we use the S/4HANA, but we don’t have any application and connection for this process in the marketplace. This is a gap for my business.

Buyer's Guide
Celonis
July 2025
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
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For how long have I used the solution?

I’ve worked with Celonis for about one year.

What do I think about the stability of the solution?

We had a bad connection with SAP for two or three days. After we upgraded to SAP 2022, we have probably had a problem connecting Celonis and SAP. And now the stability is not good. We consulted technical support about this problem and I’m waiting for answers. I rate Celonis’ stability a six or seven out of ten.

What do I think about the scalability of the solution?

My company has 36 users on Celonis.

How are customer service and support?

I’ve contacted Celonis’ customer support once and it was a good experience.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the initial setup for Celonis an eight out of ten because it is easy. Also, everyone monitors updates. Celonis had an update for connection, extraction and data models, Celonis became much easier to use.

We need one day to install the connection and extract and one day to install any apps. We need six people to deploy the solution, with two analysts, two admins, two people from the IT team and two people working with the network.

What's my experience with pricing, setup cost, and licensing?

The price is high for us. I rate the pricing a ten out of ten.

Which other solutions did I evaluate?

I’ve tested Process Diamond and a local software in my country.

What other advice do I have?

When I see another person who works in a similar company, I recommend Celonis. But the price is too high for our country and is a problem for us. I rate Celonis an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Shrikrishna Kashid - PeerSpot reviewer
Senior Technical Service Engineer Expert at Fujitsu
MSP
Top 10
Can optimize high-risk finance-related processes and helps to make precise decisions but UI could be improved
Pros and Cons
  • "Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our business identified. Additionally, it helped us during the migration process."
  • "The UI could be improved."

What is our primary use case?

We optimize banking processes with Celonis. 

What is most valuable?

Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our business identified. Additionally, it helped us during the migration process. 

As an evaluator, I found the user interface easy to use. However, for business-oriented individuals who may not be as familiar with such tools, their focus was more on how it facilitated the review and analysis of processes rather than the user interface itself. From my perspective, I found the UI for process monitoring, process intelligence, and other functionalities to be good.

What needs improvement?

The UI could be improved.

For how long have I used the solution?

I have been working with the product for more than 2 years. 

What do I think about the stability of the solution?

A couple of times, I encountered hindrances, possibly due to network issues or other factors. However, overall, the tool remained stable and usable.

Which solution did I use previously and why did I switch?

The primary focus was automating some of the banking sector's processes. Finding multiple processes that could be merged or streamlined to create smoother processes helped us decide to move forward with the technology. My decision was primarily based on targeting processes for optimization.

How was the initial setup?

Implementing Celonis within our organization was one of the most straightforward processes. Even when we began introducing it to our customers, I recall it being a straightforward experience. Connecting it to our existing processes and initiating the necessary approaches was relatively simple. Business-oriented individuals were particularly eager to see the identified value and realize the benefits of using Celonis.

What other advice do I have?

I rate the overall solution a seven out of ten. We previously had a similar product called UiPath, which could handle most of the processes we aimed to optimize. However, Celonis provided additional features that UiPath lacked. Additionally, other features are available, such as those utilizing artificial intelligence for various operations and system integration and management.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Celonis
July 2025
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,390 professionals have used our research since 2012.
SAP Process Mining Lead at Freelance
Real User
A great option for process mining that includes detailed technical documentation
Pros and Cons
  • "The solution has very detailed documentation for technical items so it is very easy for developers to use."
  • "The process analytics could be a bit easier."

What is our primary use case?

We use the solution for process mining, BI dashboarding, machine learning, data science, pattern matching, optimization, and as a triggering point for automations. 

Most of our use cases are related to supply chain, procurement, and logistics in manufacturing. 

We have 12 to 15 developers and hundreds of end users. 

What is most valuable?

The solution has very detailed documentation for technical items so it is very easy for developers to use. 

What needs improvement?

The process analytics could be a bit easier. You should be able to drag and drop easily from all of the aggregating and calculating functions rather than having to write an equal query. It takes a time investment to learn how to write an equal query. 

Documentation can always improve to make things even easier for developers. 

For how long have I used the solution?

I have been using the solution for three years. 

What do I think about the stability of the solution?

The solution is stable but sometimes we need support because the system goes down. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

Technical support is good. There is also very detailed documentation available for all technical items.

How was the initial setup?

The setup is pretty straightforward. Everything is documented and you can get support of you don't have the documents. 

What about the implementation team?

We implement the solution for customers. The connection and basic configuration takes one or two weeks. Implementation depends on your project and the size of data you are using. 

Our process includes setting up the connection with the source system and taking in required tables. We build our data model and process analytics based on the data model. Analytics are shared to multiple dashboards. We use Python so all required data science tools are available. 

What other advice do I have?

If you are looking for a process mine tool, the solution is the best option in the market right now. 

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Gul Ansari - PeerSpot reviewer
Solution Architect-Intelligent Automation at Kone Oyj
Real User
Helps in supply chain transformation and finds the bottlenecks in supply chain management
Pros and Cons
  • "We use the tool for supply chain transformation. The tool has helped us find the bottlenecks in the supply chain like where the delay occurred in delivery, payment, etc. We had to extract two years' of data from the SAP system and an internal tool. We fed the data into Celonis and it created a process map for us with hundreds of variations. It has helped us see where exactly the bottleneck was. The tool has also helped us generate a lot of reviews and KPIs. It has helped us to find the problem and the remedy through process optimization."
  • "They are killing the customers with high licensing prices. The tool’s pricing could be cheaper. Small enterprises wouldn’t be able to afford the tool."

What is our primary use case?

We use the tool for supply chain transformation. The tool has helped us find the bottlenecks in the supply chain like where the delay occurred in delivery, payment, etc. We had to extract two years' of data from the SAP system and an internal tool. We fed the data into Celonis and it created a process map for us with hundreds of variations. It has helped us see where exactly the bottleneck was. The tool has also helped us generate a lot of reviews and KPIs. It has helped us to find the problem and the remedy through process optimization.

What needs improvement?

They are killing the customers with high licensing prices. The tool’s pricing could be cheaper. Small enterprises wouldn’t be able to afford the tool.

For how long have I used the solution?

I have been using the solution for two years. I use the tool’s latest version.

What do I think about the stability of the solution?

Celonis is stable. You need to have an Extractor server on the same cloud account. There have been minor issues where the Extractor server had gone down or was not able to connect. I would call them roadblocks.

What do I think about the scalability of the solution?

The tool is scalable. Our company has 30 users for the solution. You can grant access to supply chain transformation group users. Once you have got what you wanted, you can remove users. You can also onboard new users when there is a new project or program. The number of users is always under your control. The number of users is also based on licensing costs. If you need more users, then you will have to pay for a license for them.

How are customer service and support?

The tool’s tech support has been good so far.

How was the initial setup?

The solution’s setup is of medium complexity. It is a SaaS-based product. The solution’s deployment took around six to eight months to complete. The setting up of the deployment environment took about three months.

What about the implementation team?

The tool’s deployment was done by Celonis’ partner. They handled all aspects of it including the governance, operating model, etc.

What's my experience with pricing, setup cost, and licensing?

 The solution’s pricing is based on APC. It charges you based on the amount of GV that you use.

What other advice do I have?

I would rate Celonis an eight-point five out of ten for process mining. I would recommend this solution to anyone looking for process mining. The solution helps you monitor your business’ performance so that you can know the things happening with your business. It will help you to know why things are not moving, items are getting stuck, payments are not on time, etc.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nikhil More - PeerSpot reviewer
Senior Application Developer at Fujitsu
MSP
Good user interface and features for data extraction, data loading, and data transformation, but the stability could be improved
Pros and Cons
  • "They have in-built connectors for connecting to various systems."
  • "They should provide a community edition license so that everyone can deploy or install it on their own system and get more hands-on experience with the product."

What is our primary use case?

Celonis is used to perform process analysis and identify process gaps. It aids in determining which parts of the processes can be automated.

How has it helped my organization?

It will assist customers in identifying and the consumer can tell us what steps are involved. 

We hold sessions with our clients, to better understand their processes, and based on the discussions, we try to find out what the pain points are in their processes and where they can improve. 

Once we understand it, we pull the relevant data from the associated data that we talked about with them. Then we try to let the process happen. Celonis assists us in developing that process model.

It displays the flow of the processes, allowing us to examine or discover where the gaps in the processes are, as well as where the delays are occurring. 

If there are any places for improvement where we can reduce manual labor we can scope automation. 

This will eventually assist customers in improving their operations, reducing cycle time, life cycle time, and human labor. It also assists companies in reducing human errors that cause delays in processes, as well as delays or loopbacks in processes.

What is most valuable?

They have in-built connectors for connecting to various systems. 

You can immediately pull or extract data from an SQL database, SAP database, or ServiceNow. 

They provide in-built connectors, which we link to the various systems, and we can pull and extract data from those systems.

What needs improvement?

Maybe I don't have that response right now because, as I previously stated, I am still a beginner and have only been using this product for six months. I am just getting started with Celonis, I don't think I am the ideal person to comment on areas for improvement in the product itself, in Celonis.

If you compare the pricing and other features, then yes. I believe one thing I can recommend here is that they create a community atmosphere to assist new users in doing hands-on work. 

They have an academic program where we can conduct hands-on, predefined databases. 

They should provide a community edition license so that everyone can deploy or install it on their own system and get more hands-on experience with the product.

For how long have I used the solution?

I have been using Celonis for six months. I have just recently begun to explore it; I'm still a beginner.

It's a cloud platform that is hosted by Celonis.

What do I think about the stability of the solution?

It depends on the analysis, what you conduct, and how it affects the interactions we have with subject matter experts. 

I am referring to the inputs provided by subject matter experts, on which we draw our analyses. 

It is the obligation of both teams, the Celonis team and the subject matter experts, to communicate the appropriate information with the Celonis team in order for them to work in the appropriate areas. 

They can identify the pain points, and they can work on the analysis in the proper way, on the appropriate track. 

Once the analysis is completed, it appears as a dashboard or as a suggestion to the customer, indicating which areas require attention. such as what are the areas for improvement and how they might close the gaps. Then it is up to the customer to implement the solution.

What do I think about the scalability of the solution?

I don't know how I can connect scalability to Celonis. Scalability may not be related to Celonis.

I work with a team of four in our organization who use Celonis.

In Celonis, there are two types of users: data engineers and data analysts. The responsibility of data engineers is to link Celonis to the data sources, extract data, pull data from the data sources, process the data, and load data into data models.

These are the roles of data engineers, and the function of data analysts is to use the data that has been extracted or loaded, transformed, and loaded by data engineers to develop the dashboard, perform analysis, and make graphs, charts, and flow diagrams.

It is possible that we will increase our usage.

I am not aware of anything in that area, but as I mentioned, right now on the specific project that I am working on, we only have a team of four people, and I am not sure whether there are other projects going on where Celonis is being used.

How are customer service and support?

I am continually learning and exploring Celonis. So far, I have not encountered any difficulty or circumstance that required me to contact Celonis' technical support team. As a result, I have no knowledge of their technical support or responsiveness.

They have forums as well, but I have never tried to use them. I have never been in a situation where I needed to use them.

Which solution did I use previously and why did I switch?

Process mining is a new area for us, therefore I'm not sure if there are any other process mining tools on the market before Celonis. I haven't tried any before Celonis. This is the first product.

How was the initial setup?

It does not require any setup. It is hosted in the cloud. 

Simply purchase the license to obtain the credentials, and then log in with the admin credentials provided. 

You can establish accounts for your team members so that they can log in with their own credentials; no setup on your machine is required.

Celonis can easily be maintained by one person.

What's my experience with pricing, setup cost, and licensing?

I am not involved in the cost area. I am not aware of the license costs or expenses.

I work on the retail engineering team, where my responsibilities include connecting the systems and pooling data from the system databases into Celonis.

I don't believe there are any additional expenses. They are not required. 

We use Windows 10 PCs, which don't have any special hardware requirements.

You can start using it on any browser on your Windows 10 system, although we are more likely to use Chrome.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

They have a good UI and good features for data extraction, data load, and data transformation. 

I would rate Celonis a seven out of ten.

I have not yet explored all of Celonis' features. As previously stated, I am still a beginner and am currently exploring the tool.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Oleksandr Yeroshenko - PeerSpot reviewer
RPA Team Lead at Trinetix
Real User
Top 5
A reliable and stable product empowered with artificial intelligence and a responsive support team
Pros and Cons
  • "I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce."
  • "The tool must have better process graphs."

What is our primary use case?

I am learning to use the solution for now.

What is most valuable?

I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce. I like how the product deals with automation. I like the product’s UI, how the features work, and how they look.

Celonis provides machine learning or artificial intelligence analysis for the root cause of some process inefficiencies. We don't have to identify issues by ourselves. We can just rely on Celonis’ ML or AI features.

What needs improvement?

The tool must have better process graphs. It would be better to have some tool keys with customizable data. It would be better if detailed information about an activity is available when we hover the cursor on the activities. The solution must provide better side-by-side comparisons of different processes like target and current process or as-is and to-be models. I have faced issues on these points while using the product.

For how long have I used the solution?

I have been using the solution for half a year.

What do I think about the stability of the solution?

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

The tool’s scalability is great, and I like how it is done. I rate the scalability an eight out of ten. I have a small team of six people. We are learning and trying to do some test projects or pilots in the solution. We plan to increase the usage. Our clients want to look at our results. We are thinking about talking to Celonis to purchase some additional licenses. It depends on our projects and pilots. We like Celonis, and we would like to develop in this area.

How are customer service and support?

I've used technical support a couple of times. The team’s response was fast and pretty clear.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used UiPath Process Mining. I have a bit more experience with it than Celonis. However, I like Celonis, and I am trying to learn and make Celonis our main tool for process mining in my team.

How was the initial setup?

The initial setup was easy. I rate the ease of setup a nine out of ten. The deployment can be done very fast. I didn’t face any issues during the deployment. I used Celonis’ task mining tool. It's something different from process mining. Task mining deployment can take several minutes.

What about the implementation team?

To deploy the tool, we should prepare our data, upload it, and do the analysis. Then, we can share the dashboard we make. We must assign roles to people we want to share the analysis with. It depends on how many people we want to see it.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a five out of ten. The product is pretty expensive but reasonable.

What other advice do I have?

People who want to use the solution should watch a lot of videos that Celonis provides in its academy. They must find some understandable project to understand process mining and how to work with it. They must try as many vendors as they can to compare and find the best solution.

We should find the tools that are best for our current task or our current project. We should not be rigid about using only Celonis or only UiPath. Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gavin Beckett - PeerSpot reviewer
Intelligent Automation Solution Architect at Digiblu
Real User
Top 5Leaderboard
Efficient processes and analysis enables discovery of optimization opportunities
Pros and Cons
  • "The most effective feature of Celonis is its capacity to analyze processes and uncover optimization opportunities through its visualizations of process variances."
  • "Celonis does not provide a detailed picture of user activities within processes because it relies on event logs from ERP systems."

What is our primary use case?

The most common use case for Celonis involves its ERP applications, notably for SAP and Oracle, particularly for procure-to-pay and order-to-cash processes. 

Clients use Celonis to process mined data created on SAP or Oracle and gain insights into process executions.

How has it helped my organization?

Celonis primarily helps with process discovery by understanding process variations and identifying opportunities for improvement. 

Although it is not utilized much for continuous monitoring, it has significantly enhanced our understanding of improvement opportunities.

What is most valuable?

The most effective feature of Celonis is its capacity to analyze processes and uncover optimization opportunities through its visualizations of process variances.

What needs improvement?

Celonis does not provide a detailed picture of user activities within processes because it relies on event logs from ERP systems. It offers only a process view without task mining capabilities. Expanding into task mining could offer greater insights.

For how long have I used the solution?

I have approximately four years of experience working with Celonis.

What do I think about the stability of the solution?

The stability of Celonis is impressive. I would rate it as an eight on a scale from one to ten.

What do I think about the scalability of the solution?

Celonis has high scalability, which I would rate as an eight on a scale from one to ten.

How are customer service and support?

I find the technical support from Celonis to be of high quality, rating it a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Celonis is relatively straightforward. The setup process is crucial, and with good quality data, Celonis is an easy product to use.

What was our ROI?

The return on investment from Celonis comes from identifying opportunities for process improvement which translate into time savings and cost savings.

What's my experience with pricing, setup cost, and licensing?

Pricing varies depending on client needs and deployment scale. However, I find it competitively priced and offering good value for money in high-volume data analysis scenarios.

What other advice do I have?

Celonis is recommended due to its proficient ease of use, rapid insight discovery, ability to execute on insights, and effective impact measurement.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
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PeerSpot user
Sergio Zuñiga - PeerSpot reviewer
Consultant Services at Uintellegence
Reseller
Top 10
An efficient process mining solution with valuable process discovery and optimization features
Pros and Cons
  • "We can use it to discover processes and mitigate the mistakes in the process."
  • "The support costs are very high."

What is our primary use case?

I use the product for technical support.

What is most valuable?

The main feature of the product is process mining. We can use it to discover processes and mitigate the mistakes in the process. It also helps in optimizing the processes.

What needs improvement?

First-time users would need help from the support team to implement the solution. The support costs are very high. We must pay a very high price if we need to involve the support team.

For how long have I used the solution?

I have one year of experience implementing the solution in the mining industry.

How are customer service and support?

We get support from the web pages dedicated to support. If we face any specific server situation we don't have any experience with, we can resolve it with the technical support team’s help.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use other enterprise solutions like Make. We use Make to integrate other solutions like Microsoft Excel and SAP.

How was the initial setup?

The initial setup is not complex. We need to get trained and have some expertise in using the tools and the platform.

What about the implementation team?

We implement the solution to gather information about the service providers. We do not need to maintain the product after that.

What's my experience with pricing, setup cost, and licensing?

The tool has different pricing plans. We use a cloud solution focused on enterprise businesses new to process mining and Celonis. If we want to scale it up in the company or another process and another business unit, the cost will be high.

Once we try to scale it up, the product becomes expensive. The pricing is not an issue in a medium and large company because it's very low. It will cost $15,000 a year when we start using the solution. However, if we want to scale these solutions, the pricing can go up to $200,000 and more.

What other advice do I have?

We do only one project or one process. I do not have experience with the tool’s scalability. We use it to mitigate the mistakes in this process. It is a very good product. Overall, I rate the product a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
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Updated: July 2025
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Buyer's Guide
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