Senior Manager - Technology at a tech vendor with 10,001+ employees
Real User
Top 20
Impressive transaction logs, good visibility, and functionality
Pros and Cons
  • "The most valuable feature of this solution is the PTS service."
  • "Celonis should have the ability to automate in the next release, in my opinion."

What is most valuable?

The most valuable feature of this solution is the PTS service.

Once you have completed the analytics and deployed it on an ongoing basis, it will continue to provide the KPIs, dashboards, and whatnot. As we work on projects, we track what improvements are occurring, which is the most important part. Not so much the action flows.

Celonis is the market leader, but I believe it is not truly Celonis, it is all about the transaction logs.

What needs improvement?

Nothing comes to mind in terms of improvement. I believe they are pretty much convinced, and they do a good job at it, nothing comes to mind that they should improve on. 

In my opinion, because Celonis is not automated, this is something that should be considered. They will, I believe, be required to do so in the future. They can have the best possible part and potentially an automation solution if they do the scripting. However, it is not an automation tool; rather, it is a process mining solution. They're doing process mining, so they might as well do automation.

Celonis should develop their machine learning. That is an area that could improve.

Celonis should have the ability to automate in the next release, in my opinion.

The price could be scaled down a bit to be cheaper.

For how long have I used the solution?

I have been working with Celonis for more than one year.

What do I think about the stability of the solution?

Celonis is a stable solution.

Buyer's Guide
Celonis
March 2024
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I believe this is due to how easy it is to locate the transaction log on a single system. And if you can find more and more businesses. If more of the process is on ERT, scaling is simple. 

The scale is determined by the number of tables required, whether SAP or Oracle. However, I believe that processes in real life do not exist solely in one system. It's not just on the system of record; there are other add-ons and all, and that's where the integration needs to take place.

We assist our clients with deployment. There are approximately 5,000 or more regular users.

How are customer service and support?

We have no prior experience with technical support.

How was the initial setup?

I believe that is where the majority of the effort should be directed because garbage in, garbage out. One must cleanse the data, which I believe is true for any process mining. Because all of the businesses will lack the necessary tables. I believe that requires effort.

It's straightforward, but that's the point. That is where one must focus the most. Because if you set up tables incorrectly, everything else will be incorrect.

What's my experience with pricing, setup cost, and licensing?

Celonis is expensive, but it is functional.

I would rate it a three out of five.

Which other solutions did I evaluate?

My technical team has evaluated Microsoft and UiPath, but right now we are heavily partnering with Celonis.

What other advice do I have?

It's a useful tool, and I would recommend it to others who are interested in using it.

I would rate Celonis a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Divakar Sarma - PeerSpot reviewer
Architect/Manager at Deloitte
Real User
Top 5
Responsive technical support, scalable and the set up is less than fifteen minutes
Pros and Cons
  • "Celonis provides valuable features with in-depth analysis models and UI."
  • "Celonis is a little more expensive than UiPath. Maybe they can work on making it less expensive."

What is most valuable?

Celonis provides valuable features with in-depth analysis models and UI. You can make adjustments to the model for production management. It is a pure process mining tool with automation processes. 

What needs improvement?

Celonis is a little more expensive than UiPath. Maybe they can work on making it less expensive. 

For how long have I used the solution?

I have been using Celonis for the past two years.

What do I think about the stability of the solution?

Celonis is stable.

What do I think about the scalability of the solution?

Celonis is a scalable solution.

How are customer service and support?

Technical support is very responsive and can handle the issues in a timely fashion.

What's my experience with pricing, setup cost, and licensing?

The Initial setup is in the cloud. You just need to get an account, obtain your enterprise license, and start using it. This took less than fifteen minutes.

What other advice do I have?

I would rate Celonis a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Celonis
March 2024
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Kumar Nmkv - PeerSpot reviewer
Senior Manager at Tata Consultancy
Real User
Top 10
Enables clients to understand their operations in real time through process mapping and data mining
Pros and Cons
  • "Technical support is really good. For me, the sales support matters more. When I'm in a sales cycle, the Celonis sales teams are very helpful. They reach out to me from day zero."
  • "The cost could be improved."

What is our primary use case?

We're using this solution for process mapping, analysis, and data mining. Right now, we're mapping customer journeys in retail space and product onboarding journeys.

We are focused on the merchandising space. For example, in merchandising, there will be a lot of processes. There's product onboarding and pricing promotions, etc. We map the journey and then try to understand what are the hiccups in the current processes and then identify them and then automate those strategies.

Celonis gives us our consulting licenses separately. We use those licenses for a quick study for the customer place and then recommend it. If the customer is willing to go ahead and implement Celonis, then we'll go for the corporate license model.

I'm a consultant and we primarily work with retailers.

What needs improvement?

The cost could be improved.

For how long have I used the solution?

I've been using Celonis for about two years.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

The scalability is good as long as you have the cloud space.

How are customer service and support?

Technical support is really good. For me, the sales support matters more. When I'm in a sales cycle, the Celonis sales teams are very helpful. They reach out to me from day zero.

How was the initial setup?

Installation is straightforward.

What's my experience with pricing, setup cost, and licensing?

The cost would be a concern for a certain category of customers. Flexible cost models would help smaller players be able to adapt Celonis into their business operations.

What other advice do I have?

I would rate this solution 9 out of 10.

It's definitely a wonderful tool for clients to understand their operations in real time. Rather than reacting to a problem, you practically know the problems and then fix those problems.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Global digital manager at a pharma/biotech company with 10,001+ employees
Real User
A fast and scalable process mining solution with a useful intuitive UI
Pros and Cons
  • "For the amount of information that it processes, it works relatively fast. I like the visual presentation and the interface is intuitive. I also like that Celonis has a learning academy."
  • "The price could be better, but complexity is the biggest problem. Celonis is quite easy to operate once the customizations are done. You need a large amount of skill and knowledge to work with the tool. You need to understand it and know more than the basics."

What is our primary use case?

We use Celonis for process mining, discovery, credit management, billing, cash application. Also insights from Celonis are being used to support major ERP implementation project

How has it helped my organization?

Firstly, we discovered the process and were able to see the real picture. We were able to see how much and where the real process deviates from the standards that we assumed. 

Secondly, we were also able to trigger improvement initiatives using Celonis to change performance operations where it was required the most.

Thirdly, we were able to use Celonis insights to create our strategy as it provided the base for quantitative process features. It gave us insights into how much, when, and how many different notions happened within our process.

We use those three to formulate our strategy and scope and plan our resources for implementing the strategy.

What is most valuable?

For the amount of information that it processes, it works relatively fast. I like the visual presentation and the interface is intuitive. I also like that Celonis has a learning academy.

What needs improvement?

Complexity is the biggest problem. You need a large amount of skill and knowledge to work with the tool. You need to understand it and know more than the basics. 

It takes a huge amount of effort to build a good dashboard in Celonis because of the complexities of understanding how all those different processes work together, calculate them, and build them in Celonis.

If you need to do something custom or create an analysis on your own, you'll need to learn a lot, and it'll take weeks. This is not a self-service tool. Let's be honest. Many companies say that they have thousands of Celonis users, and this is probably true. But I don't really think that Celonis is an application that should be used in the organization by general operational people. This is more a tool for global process owners or process improvement functions. 

In future I would like to see alerts, better self-service capabilities, and cross-applicational KPIs in the next release.

For how long have I used the solution?

I have used Celonis within the last 18 months.

What do I think about the stability of the solution?

Celonis is fairly stable. I would say it's reliable, and I would give it four out of five. Celonis depends on the underlying database, and probably in the cloud, it's going to be a different story than what we have experienced. Overall consider it as a stable solution, but we definitely had some problems not so long ago. I definitely wouldn't give it five out of five.

What do I think about the scalability of the solution?

Scalability is very good. We have about 30 active users. Their roles are the global process owner team, the operational team who actually runs the process, and the strategic consultant for process improvement.

The product is actually being used every week. We have plans to increase our user base by building a superuser community to leverage it more. But we're not planning to expand it to new user groups or new processes.

How are customer service and technical support?

Technical support is good. I would give them a four out of five. Our support isn't with Celonis. We have the COE model. Our support organization is different from the Celonis organization. The ITL sourcing company supports the product, and it's not necessarily Celonis.

How was the initial setup?

The initial setup was complex. We went with the standard setup, and then we did some customization at the end. This approach eventually gave us the dashboards that we wanted.

What about the implementation team?

There were three to five people in a team that deployed this solution. It took over a year to implement Celonis. But some of this was probably related to our infrastructure and not the product. It was quite a lengthy implementation.

What was our ROI?

I think we got a return on our investment. We have not done any formal calculation of our ROI, but one of our use cases was really where we found large processing efficiency through Celonis. It indicated a very high rate in one country, and we ran the improved initiative there. Now, we see a reduction there. Orders are getting faster, clients are happier, and we can also redeploy the resources to process something else.

What's my experience with pricing, setup cost, and licensing?

Celonis is expensive. It's not for mid or low-sized enterprises because the license price is high. Overall, it's quite pricey compared to anything else that I have heard about. But the good thing is that they don't charge per user. They charge for the data model.

What other advice do I have?

I would tell potential users that they really need to understand why they need this tool and have the right expectations. People tend to mix up this need and think that Celonis is a silver bullet. It's not true. 

Celonis is specific to process mining. Use it for process mining and nothing else. Be clear on these expectations with management. It's best to involve the business to really find definite KPIs. Define the metrics before the start of the project. This is essential to ensure that the insights are exactly in the area as expected. They also need to decide if they want a standard package or not.

I think we made a highly complex security system which requires a lot of software to maintain. We could have probably simplified that. If I implement Celonis again, I will be very clear and specific about our expectations. I would tell them what they should expect rather than what they have been told by consultants and managers who tend to overpromote the system.

On a scale from one to ten, I would give Celonis a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Oleksandr Yeroshenko - PeerSpot reviewer
RPA Team Lead at Trinetix
Real User
Top 5
A reliable and stable product empowered with artificial intelligence and a responsive support team
Pros and Cons
  • "I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce."
  • "The tool must have better process graphs."

What is our primary use case?

I am learning to use the solution for now.

What is most valuable?

I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce. I like how the product deals with automation. I like the product’s UI, how the features work, and how they look.

Celonis provides machine learning or artificial intelligence analysis for the root cause of some process inefficiencies. We don't have to identify issues by ourselves. We can just rely on Celonis’ ML or AI features.

What needs improvement?

The tool must have better process graphs. It would be better to have some tool keys with customizable data. It would be better if detailed information about an activity is available when we hover the cursor on the activities. The solution must provide better side-by-side comparisons of different processes like target and current process or as-is and to-be models. I have faced issues on these points while using the product.

For how long have I used the solution?

I have been using the solution for half a year.

What do I think about the stability of the solution?

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

The tool’s scalability is great, and I like how it is done. I rate the scalability an eight out of ten. I have a small team of six people. We are learning and trying to do some test projects or pilots in the solution. We plan to increase the usage. Our clients want to look at our results. We are thinking about talking to Celonis to purchase some additional licenses. It depends on our projects and pilots. We like Celonis, and we would like to develop in this area.

How are customer service and support?

I've used technical support a couple of times. The team’s response was fast and pretty clear.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used UiPath Process Mining. I have a bit more experience with it than Celonis. However, I like Celonis, and I am trying to learn and make Celonis our main tool for process mining in my team.

How was the initial setup?

The initial setup was easy. I rate the ease of setup a nine out of ten. The deployment can be done very fast. I didn’t face any issues during the deployment. I used Celonis’ task mining tool. It's something different from process mining. Task mining deployment can take several minutes.

What about the implementation team?

To deploy the tool, we should prepare our data, upload it, and do the analysis. Then, we can share the dashboard we make. We must assign roles to people we want to share the analysis with. It depends on how many people we want to see it.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a five out of ten. The product is pretty expensive but reasonable.

What other advice do I have?

People who want to use the solution should watch a lot of videos that Celonis provides in its academy. They must find some understandable project to understand process mining and how to work with it. They must try as many vendors as they can to compare and find the best solution.

We should find the tools that are best for our current task or our current project. We should not be rigid about using only Celonis or only UiPath. Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Team Lead at a healthcare company with 1,001-5,000 employees
Real User
Provides more visibility, very intuitive and easy to use, and capable of seamlessly processing a large amount of data
Pros and Cons
  • "It is a very strong and very powerful solution. You can seamlessly process a large amount of data. It doesn't take a long time to do the analysis. It provides the analysis matrix, which basically includes all the analytics that need to be performed for the transactions. You can drill down really fast within graphics. You can double click and drill down to specific areas for more details. It is very intuitive and easy to use."
  • "Similar to what SAP is doing with S/4HANA, Celonis should allow business users to create their own analytics tab. In my previous organization, business analysts were the only ones who were actively building these reports with Celonis, whereas SAP platforms are now allowing the business users to create their own reports with graphics and all other things based on the data that is presented. This is one thing that Celonis needs. Currently, just the technical teams are doing that. Sometimes, when we were looking at five years of data, it used to take up to 3 seconds. It wasn't bad, but we had to wait a little bit. It probably also had to do with the server. I don't know if it can be used on mobile devices. If not, that will be the way to go. They should mobilize it to allow people to see these reports on their mobile devices."

What is our primary use case?

I used Celonis in the previous company that I have just left. They were using it in the cloud. It was integrated with SAP and all the transactional data from SAP, such as the purchase orders, purchase requisitions, approvals, inventory, and so forth. 

How has it helped my organization?

It provided more visibility. For example, it was used across North America, and while analyzing the purchase orders, we realized that the deviation on the price was particularly high in Mexico. We noticed that the deviation of the price was because the price was not updated in SAP. It should have been updated in the master data. As a result, the vendor had a huge deviation for the particular part numbers, which was causing problems for the purchase order approval. Celonis provided that visibility, and it was really easy to see where the deviation was. The report showed in red all those price changes that were happening in the transactions. So, it was very easy to pinpoint the issue.

What is most valuable?

It is a very strong and very powerful solution. You can seamlessly process a large amount of data. It doesn't take a long time to do the analysis. It provides the analysis matrix, which basically includes all the analytics that need to be performed for the transactions. You can drill down really fast within graphics. You can double click and drill down to specific areas for more details. It is very intuitive and easy to use.

What needs improvement?

Similar to what SAP is doing with S/4HANA, Celonis should allow business users to create their own analytics tab. In my previous organization, business analysts were the only ones who were actively building these reports with Celonis, whereas SAP platforms are now allowing the business users to create their own reports with graphics and all other things based on the data that is presented. This is one thing that Celonis needs. Currently, just the technical teams are doing that.

Sometimes, when we were looking at five years of data, it used to take up to 3 seconds. It wasn't bad, but we had to wait a little bit. It probably also had to do with the server.

I don't know if it can be used on mobile devices. If not, that will be the way to go. They should mobilize it to allow people to see these reports on their mobile devices.

For how long have I used the solution?

I have been using this solution for around a year.

What do I think about the stability of the solution?

It is really stable.

What do I think about the scalability of the solution?

It is a tool that can be used in corporations for all decision-making. It can be used by directors and managers to do their analysis. Having said that, I don't know if it could be used on mobile devices such as a mobile phone or iPad. In my previous company, they didn't allow us to have direct access on our mobile devices, but they had started opening to that.

In terms of users, generally, managers and above used this solution. Its users included purchasing manager, the person who handled the customer service management, and the person who handled the service for parts. 

Their plan was to keep using it and use it more extensively. Unfortunately, not everybody was buying that because they were overwhelmed with a lot of stuff going on. If this tool is provided to all management positions, it could be a very good tool for key performance index and making decisions about how to approach things and so forth. They had the intention, and Celonis was the tool that they decided to use for this kind of analysis.

How are customer service and technical support?

I didn't interact with their technical support.

Which solution did I use previously and why did I switch?

Everybody was using a tool for reporting. Some were using BI, and there were some who were using Tableau. Some people just directly used Excel. They were exporting data into Excel and just doing it themselves, which is a lot of work because you have to create your own analytics, formulate the algorithms, filters, and so forth.

BI, Tableau, and other tools are comparable to it. You could do probably the same thing with BI or perhaps Tableau, but you will have to build them from scratch. Celonis is out of the box. The graphics and analytics were very convenient because they were already relevant to SAP. It was intuitive, which was a very good thing.

Celonis has all the built-in features that can give you all the information you need with a large amount of data. With all other applications, you have to do analysis, formulate the algorithms, create filters, and so forth to get to that point. So, obviously, time is the essence. After you have implemented Celonis, it can be used extensively in different sections of your organization without any issue.

How was the initial setup?

There were standard tables in SAP that were used for things like purchase order constructions. So, the business analyst took all standard tables and dropped them into Celonis. After that, based on the criteria, we would go over and drill down to make sure that Celonis had the correct amount, quantities, and vendors, and nothing was missing. We worked through that process for the complete transactional data for many weeks to make sure that the totals were correct and matching SAP. We had to query the data and then analyze it to make sure that the totals match. After that was done for all transactions, we just declared that it was integrated completely and was ready to use. There were some pieces that were enhanced in SAP to accommodate Celonis and give the correct data according to those enhancements.

In terms of duration, it took a little more than expected because of COVID. It took about a year. We were doing it through Team meetings, and the business analyst from Celonis was in Germany. We had to meet very early in the morning with them. We met once or twice a week to go over all processes.

What about the implementation team?

We had a business analyst from Celonis working with the manager of a specific area. The purchasing manager was in charge of helping us to go through the end-to-end process to make sure that we cover all processes related to purchasing, such as assets purchasing, supplies purchasing, and so forth. All different end-to-end processes needed to be fulfilled with Celonis reporting. My role was to help them to reconcile the totals to make sure that they were matching.

What was our ROI?

From a technical standpoint, it provides an ROI.

What's my experience with pricing, setup cost, and licensing?

I was not involved in that, but I am sure it was cost-effective for them. That's why they made the decision to take it.

What other advice do I have?

I would rate Celonis a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
Top 10
A scalable tool that offers features allowing users to see all the digital footprints related to processes in a particular environment
Pros and Cons
  • "Scalability-wise, I rate the solution a nine out of ten. Celonis is a wonderful tool, so you cannot find any drawbacks at the right moment."
  • "With Celonis, the way to use the product is one of the main difficulties users face in our company."

What is our primary use case?

I use the solution to deal with API processes, to understand business flows, and end-to-end processes.

What is most valuable?

The most valuable features of the solution are Celonis Process Explorer and Variant Explorer, which allow users to see all the digital footprints related to processes.

What needs improvement?

With Celonis, the way to use the product is one of the main difficulties users face in our company. In our company, we use Celonis for analysis, KPIs, and dashboards, and though the creation of new views is not too difficult for me, I cannot use all the luxurious things that we use in Celonis in our company while dealing with the analysis part. In general, the tool is easy to use, but our company doesn't get the luxury of using all the components in the analysis area of the product.

For how long have I used the solution?

I have been using Celonis for a year. My company has a partnership with Celonis.

What do I think about the scalability of the solution?

In terms of scalability, Celonis has more potential than Tableau and Power BI. Scalability-wise, I rate the solution a nine out of ten. Celonis is a wonderful tool, so you cannot find any drawbacks at the right moment.

How are customer service and support?

My company connects daily with Celonis' technical support team. Celonis' technical support team is very supportive, and our company can reach out directly to the support team if we have any queries.

Within a day or two, the technical support team of Celonis solves our company's issues.

I rate Celonis' technical support team a seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

In Celonis, when our company has all the configuration permissions, then the initial setup phase becomes easy, especially when we want to connect to their source system. Otherwise, users can use Slack to deal with the product's initial setup phase, which is an easy process. The source system makes documentation available in Celonis, so it is not difficult for anybody to deal with the product's setup phase.

The solution is deployed on the cloud, and if you don't want to connect to the systems, then it can always provide the data in a flash file.

Celonis doesn't need users to follow a deployment process since one has to just give users access to Celonis EMS to users so that they can see the process flow. There are no deployment issues in Celonis, and once any model is built with the product, our company has to provide training to the client on how to use all the dashboards and KPIs with Celonis Process Explorer and Variant Explorer.

What's my experience with pricing, setup cost, and licensing?

Though Celonis is a bit pricey, it is worth it.

What other advice do I have?

I suggest that others who plan to use the solution first use Celonis Academy Training.

With Celonis, my company builds apps and publishes them in marketplaces, and if anybody wants to use a particular app, then our company builds it for them, after which they can download it or purchase it from us.

I rate the overall tool a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
PeerSpot user
Director at Biz Thrive
Real User
Top 20
An execution management and process mining solution with a useful "spaghetti" process feature
Pros and Cons
  • "I like the spaghetti it throws off when configuring the sequence of processes and tracking the endpoint. I also like the variation from these defined processes and what is being observed on the ground. I'm exploring the root cause analysis a lot these days, and it seems to be quite interesting. But again, there are a lot of external dependencies on that. But I think the spaghetti, and the one that shows the variation and the performance gap, is something which I really like."
  • "I would really appreciate it if Celonis had significant compatibility with robotic process automation solutions. Once they define the process and understand it, streamline it, optimize it, and take inputs around it. When they reconfigure the process, there should be good compatibility with any of the automation tools, wherein I can integrate for robotic process automation, where I can streamline many of these processes on the application itself. Today, I need to extract this process and reload it into other tools, like UiPath, to integrate them with Automation Anywhere. If this tool can provide that efficiency, that would be great. I'm a data analytics guy. I lead a data analytics team. So technically, I would primarily look at if this can give me a visualization opportunity and integrate that in terms of the data."

What is our primary use case?

I use Celonis for some of the requirements needed to complete my tasks as a data analyst.

What is most valuable?

I like the spaghetti it throws off when configuring the sequence of processes and tracking the endpoint. I also like the variation from these defined processes and what is being observed on the ground. 

I'm exploring the root cause analysis a lot these days, and it seems to be quite interesting. But again, there are a lot of external dependencies on that. But I think the spaghetti, and the one that shows the variation and the performance gap, is something which I really like.

What needs improvement?

I would really appreciate it if Celonis had significant compatibility with robotic process automation solutions. Once they define the process and understand it, streamline it, optimize it, and take inputs around it. When they reconfigure the process, there should be good compatibility with any of the automation tools, wherein I can integrate for robotic process automation, where I can streamline many of these processes on the application itself.

Today, I need to extract this process and reload it into other tools, like UiPath, to integrate them with Automation Anywhere. If this tool can provide that efficiency, that would be great. 

I'm a data analytics guy. I lead a data analytics team. So technically, I would primarily look at if this can give me a visualization opportunity and integrate that in terms of the data.

For how long have I used the solution?

I've been working with Celonis for more than four years.

What do I think about the stability of the solution?

Stability is quite adequate for our requirements. I have not faced a massive glitch, which I need to be concerned about.

What do I think about the scalability of the solution?

I have not tried to scale it because we just have it in a couple of people's systems. We have not seen any challenges at this point in time, and our usage is limited to a small team. We have about 15 users.

Which solution did I use previously and why did I switch?

I've used other tools, like the IBM tool and SAP Signavio, and I think UiPath is good. Ignoring the lack of automation capabilities, I think Celonis is pretty nice. I prefer Celonis because of its user-friendliness, visualization and process comparison, spaghetti, and user reviews. I think it's much more comfortable.

How was the initial setup?

I never had any challenges in setting up the Celonis. I don't think it was difficult.

What about the implementation team?

I implemented this solution.

What's my experience with pricing, setup cost, and licensing?

The price could be better. If you ask a customer, they will always say it's highly-priced. In my personal opinion, the cost can be at the lower end. I think it's suitable for large organizations at this point in time.

What other advice do I have?

On a scale from one to ten, I would give Celonis an eight.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Celonis Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Product Categories
Process Mining
Buyer's Guide
Download our free Celonis Report and get advice and tips from experienced pros sharing their opinions.