Celonis Reviews

We use the solution for Process Mining for Order To Cash, Procure2Pay, and Finance (AR,AP) processes. O2C process was identified for mining as it spans multiple departments. Celoni from Order Management, Planning, Operations, and Finance and leveraging O2C Process Cockpit, we were able to quickly get details insights, anomalies, and discover bottlenecks. 

We were able to understand how process variants have organically grown, with huge deviations, delays, human touches, reworks, and huge cycle times between department handovers. The potential Opportunity Cash Value identified was around $19 million. 

Celonis EMS is hosted on Cloud integrated to Oracle EBS R12 on-prem database using an on-prem DB link agent.

Process mining helped us to discover, identify, and process anomalies, bottlenecks, cycle time, automate rates, and rework for O2C process spanned across multiple departments from Order Management, Planning, Operations, and Finance.

We managed to calculate 14 Industry standards process-centric KPIs like OnTimeDelivery, Shipment,1st-time-right, Touchless Rate, Rework Rate, Automation Rate, Pick-Pack-Ship Rate, Fulfillment Rate, DSO, DPOs, and Cost per Order. We managed to define and enforce process ownership across the business process and make Business Units accountable through KPI mappings. We leveraged Process Mined KPIs from APQC, DCMetrics, HighRadius, Celonis nd Novigo Platforms.

The Process Discovery and Opportunity Identification part was completed in three weeks. 

1. It is super easy to integrate a cloud-hosted EMS platform with an on-premise Oracle EBS DB (we managed to import 7ears of Oracle EBS data - 6.8 million records in two hours).

2. There are abundant prebuild process connectors available in Celonis marketplace which has accelerated our onboarding to install the Oracle EBS O2C, AP, AR, P2P, and OOTB KPIs.

3. It provides seamless unified views with awesome drill down options.

4. It's easy to write PQL queries for extracting KPIs, and easy to add, and customize filters and dashboards.  

5. It enables Touchless ERP automations leveraging EMS - action flows, automation, and action center for business units. 

1. The marketplace should offer process connectors for Oracle JDEdwards, and Peoplesoft.

2. If we can have prebuilt apps and a process cockpit for Oracle EBS Warehouse Management and Inventory Management.

3.  We need more documentation and examples of PQL language. That would be an improvement.

4. Importing data into Celonis should provide date/month/year import options so that you can import specific periods of data. 

5. Licenses are costly and calculated based on APC and the number of users. It should offer a more flexible option for initial data uploads. A pay-as-you-go model is not available yet.

We have been using Celonis Process Mining platform for more than six months now.

The platform has been completely stable and flawless since we have been using it.

It's easily scalable to any business process within the enterprise.

It's been excellent working with Celonis support engineers. CSM has been seamless, and very responsive. They take ownership and lead the issue and bring in expert SMEs when required.

Positive

We used UiPath Process Mining. We switched to Celonis as they had more cool out-of-box features compared to UiPath. 

The setup is very straightforward; the whole setup took us less than two days.

We used our vendor and Celonis engineers.

The ROI depends on how fast you are able to find process anomalies and business cases that benefit the enterprise WRT Cost, Labor productivity, and employee efficiency. For O2C alone, we found automation opportunities for 7000 hours, making the ROI recovered within 9 to 11 months.  

If you are new to process mining you can try the Snap/Snap+ versions offered by Celonis which are free/ under $10,000 with a fixed APC data size and fixed set of analyst, admin, and member users. You can do a pilot leveraging the Snap+ version post that you could go for the full EMS version which provides more advanced features but comes with a cost. For example, Celonis EMS APC-100G and 10 Users = $80,000-$95,000/year.

UiPath Process Mining was evaluated.

Process Mining adoption within the organization is a cultural change especially if you have siloed business units across the business process. You have to onboard the business users and analysts and make them understand how this platform helps and empowers them to go from a reactive to a more proactive mode and be more strategic vs being tactical.   

We have done ITSM. And for Citibank, we have done some process mining. I have done it for Citibank. And for accounts payable, we have done it for one of our clients. For resolution time and DSOs, on-time deliveries, all this is what we have done.

I find Action Engine for notifying the user, and also Studio Spark, and knowledge models; all these features are useful. 

Action flows are still very useful, like for notifying the user, notifications, alerting them, updating the tables, and notifying the approvals side for ITSM so that the on-time delivery would be increased or the resolution time would decrease.

I want to see improvements in terms of machine learning. In the future, there are a lot of things to do with machine learning, so I want to do that with Celonis.

Another area of improvement is implementation. So, in future releases, I would like to see a more streamlined implementation process would be appreciated, making it less time-consuming and more efficient.

Also, there is room for improvement in technical support. 

I've been using Celonis for three and a half years now. So, we use EMS.

It is a stable solution. 

It is a scalable solution. There are ten people in our team using this solution. We are looking to expand the usage of the solution. 

Customer service and support depend on the partnership we have with them, but they respond to us quickly within a day or two. We have good support, which is compared to other tools like UiPath, and Celonis has good support. We receive good support. 

Positive

I was trying out Tableau before. I worked with it for three to four months. But Celonis is the first tool I worked with separately.

I also tested UiPath. But Celonis is better from a development perspective. Celonis is very compatible with the developer side because of the transformations that UiPath is doing; we have to download and do the necessary transformations in Visual Studio, and then we should upload it and test it in a test environment. I have seen that it's not that compatible compared to Celonis. 

In Celonis, we have a custom building of KPIs and all, but in UiPath, we have only some metrics and aggregated functions we can use. We cannot customize the metrics like we can in Celonis. 

Also, in Celonis, it's obvious how we can design our dashboard however we like, but in UiPath, we cannot do that. We can only adjust the VPN lens,  which is not as good as what I feel. When it comes to extraction, it supports only a few things. They have only a few templates I have, where the service provides a hundred plus ads, which you cannot directly inject your data. 

But in Celonis, you have the option to do that. When it comes to data science, you need a separate license for UiPath, which is another added cost. So, UiPath is, of course, is different from Celonis in various aspects.

For Celonis, the initial setup depends on what type of connection it is. Suppose it's RTSM or something like that, we can have direct connectivity, or we can go with the extractor-based. 

But when it comes to SAP or DNS integration and all, the installation of RSC modules, all these come in. So, it is a bit time-consuming if it's not a direct connection.

For me, it took three weeks for the connectivity with on-premise SAP. And for ITSM, it took eight days or something. And it also depends on the client's networking and the support we get from them, it all depends on that.

For the implementation strategy, I usually get the tables I go to the table side, look at the unique keys and the relations between the tables, and then I construct the case table. 

And then I go with the activities, what would the activities be, reporting, how can we do any transformation? Sometimes, when I was working with the Oracle database, there was a non-unique field term which is not a visible one. Then we converted it to the human-readable monthly date format on the transformation side. 

And there's a US daylight saving logic that we worked on to make it more compatible and meaningful. When it comes to the dashboard side and scheduling, it helped with daylight saving. 

And then all these installation transformation sites. I go with the data model building, trigger tables, and any simple interaction engine, we work on the table side, activity table, and case table mapping, which is managed to the end. 

After all this, I load the data model, then I build the dashboard with the basic process explorer, then I go to the transformations, and they have a meeting with the client. This is how it's going on. Then, we build the KPIs depending on the use case they're looking for. 

And also all these things, automation, action flows, action agent performance, root cause analysis, and the violations affecting the process. And then testing, we do a comparison with the source table and what we are getting before it's going to the client.

I needed three or four people for one process.

The price is reasonable. It cost around $10,000. But when you're making an investment and considering the data aspect and facing transformations, you gain valuable insights visually. In comparison, I find Celonis to be less expensive than UiPath.

I just want to learn more tools for process mining so that I can have an idea of which tool works and I can understand the limitations of this tool. If you learn too many tools. So, I just want to get a grip on process mining tools. 

Celonis is a good tool. From my experience, it offers substantial value.

I would rate the solution a nine out of ten. 

We use the tool for supply chain transformation. The tool has helped us find the bottlenecks in the supply chain like where the delay occurred in delivery, payment, etc. We had to extract two years' of data from the SAP system and an internal tool. We fed the data into Celonis and it created a process map for us with hundreds of variations. It has helped us see where exactly the bottleneck was. The tool has also helped us generate a lot of reviews and KPIs. It has helped us to find the problem and the remedy through process optimization.

They are killing the customers with high licensing prices. The tool’s pricing could be cheaper. Small enterprises wouldn’t be able to afford the tool.

I have been using the solution for two years. I use the tool’s latest version.

Celonis is stable. You need to have an Extractor server on the same cloud account. There have been minor issues where the Extractor server had gone down or was not able to connect. I would call them roadblocks.

The tool is scalable. Our company has 30 users for the solution. You can grant access to supply chain transformation group users. Once you have got what you wanted, you can remove users. You can also onboard new users when there is a new project or program. The number of users is always under your control. The number of users is also based on licensing costs. If you need more users, then you will have to pay for a license for them.

The tool’s tech support has been good so far.

The solution’s setup is of medium complexity. It is a SaaS-based product. The solution’s deployment took around six to eight months to complete. The setting up of the deployment environment took about three months.

The tool’s deployment was done by Celonis’ partner. They handled all aspects of it including the governance, operating model, etc.

 The solution’s pricing is based on APC. It charges you based on the amount of GV that you use.

I would rate Celonis an eight-point five out of ten for process mining. I would recommend this solution to anyone looking for process mining. The solution helps you monitor your business’ performance so that you can know the things happening with your business. It will help you to know why things are not moving, items are getting stuck, payments are not on time, etc.

I use the full process to list purchases for materials, as well as accounts receivable and accounts payable.

Celonis helped me with its credit management app and credit customers. The solution lists customers over order, and helps us find customers over credit. The solution also helps with price analytics and to find any material from one vendor.

Colleagues don’t use clear invoices in SAP, so we use all of them in Excel files and import them in SAP, but Celonis helped us to improve this process. After using Celonis, they should record a clear invoice for each financial document, And after that, I can monitor customer behavior.

Celonis’ Process Cockpit is valuable.

I prefer to see S/4HANA in the marketplace. With Celonis it’s a CU app for HANA, but it's for ECC for all of them. Using the other apps and connections is limited for us. For example, we need inventory management, and we use the S/4HANA, but we don’t have any application and connection for this process in the marketplace. This is a gap for my business.

I’ve worked with Celonis for about one year.

We had a bad connection with SAP for two or three days. After we upgraded to SAP 2022, we have probably had a problem connecting Celonis and SAP. And now the stability is not good. We consulted technical support about this problem and I’m waiting for answers. I rate Celonis’ stability a six or seven out of ten.

My company has 36 users on Celonis.

I’ve contacted Celonis’ customer support once and it was a good experience.

Positive

I rate the initial setup for Celonis an eight out of ten because it is easy. Also, everyone monitors updates. Celonis had an update for connection, extraction and data models, Celonis became much easier to use.

We need one day to install the connection and extract and one day to install any apps. We need six people to deploy the solution, with two analysts, two admins, two people from the IT team and two people working with the network.

The price is high for us. I rate the pricing a ten out of ten.

I’ve tested Process Diamond and a local software in my country.

When I see another person who works in a similar company, I recommend Celonis. But the price is too high for our country and is a problem for us. I rate Celonis an eight out of ten.

The most common use case for Celonis involves its ERP applications, notably for SAP and Oracle, particularly for procure-to-pay and order-to-cash processes. 

Clients use Celonis to process mined data created on SAP or Oracle and gain insights into process executions.

Celonis primarily helps with process discovery by understanding process variations and identifying opportunities for improvement. 

Although it is not utilized much for continuous monitoring, it has significantly enhanced our understanding of improvement opportunities.

The most effective feature of Celonis is its capacity to analyze processes and uncover optimization opportunities through its visualizations of process variances.

Celonis does not provide a detailed picture of user activities within processes because it relies on event logs from ERP systems. It offers only a process view without task mining capabilities. Expanding into task mining could offer greater insights.

I have approximately four years of experience working with Celonis.

The stability of Celonis is impressive. I would rate it as an eight on a scale from one to ten.

Celonis has high scalability, which I would rate as an eight on a scale from one to ten.

I find the technical support from Celonis to be of high quality, rating it a nine out of ten.

Positive

The initial setup of Celonis is relatively straightforward. The setup process is crucial, and with good quality data, Celonis is an easy product to use.

The return on investment from Celonis comes from identifying opportunities for process improvement which translate into time savings and cost savings.

Pricing varies depending on client needs and deployment scale. However, I find it competitively priced and offering good value for money in high-volume data analysis scenarios.

Celonis is recommended due to its proficient ease of use, rapid insight discovery, ability to execute on insights, and effective impact measurement.

I'd rate the solution eight out of ten.

We use the solution to collect the logs from a particular process, inject them into the tool, and analyze them to create a flow diagram. It helps visualize the entire process flow.

The solution works excellently for large-scale implementations of the applications. It performs well for connecting multiple processes.

We encounter challenges while analyzing logs. They should leverage the solution's machine learning algorithms for better log analysis.

I have been using the solution for two years.

It is a highly stable solution. I rate its stability an eight.

We can use the solution in multiple ways in terms of processes. I rate its scalability a seven.

The solution's community and technical support team are good. Although, the response time depends on the subscription.

Positive

The solution's initial setup has medium complexity. We need to check whether the services are running in a particular order. I rate the process a seven. It takes a few hours to complete.

The solution is expensive. I rate its pricing a six.

We have evaluated a few solutions for their licensing models.

I advise others to opt for the solution if they want a process mining product. I rate it a six out of ten.

Celonis helps to understand the processes within a company. For example, if you are an insurance company, you can use it to check how the end user or the person who's doing data entry of underwriting is performing their tasks. You can also analyze the flow of insurance and determine how it should be done. This can help you reduce your costs by 30 to 40 percent. 

Additionally, you can use Celonis to define and optimize your existing processes. By doing this, you can derive the perfect process mapping and customer claims processing can be streamlined. Celonis can be used for various processes, including underwriting, procurement, and end-customer claims.

We have around 110 to 120 developers under that, or multiple teams are there. They tend to do a lot of specific work for Celonis or process mining.

My two favorite features are execution management and process intelligence, which provide 360-degree data. These are my favorite features because they offer an implementation strategy for specific processes and provide recommendations. It's like having an expert provide a solution for a mining problem.

I would like to see additional features, such as starting up a kind of prototype based on the domain. For example, in the insurance domain, they could provide templates for top-tier processes. Currently, we are stating our own processes.

Additionally, it would be helpful if they could categorize processes into tier levels, such as tier one, two, and three, and provide guidance on aligning oneself accordingly. This could be useful in considering costs and other factors.

We are using version 2022.4.4 of Celonis.

The stability is great. I would rate it a nine out of ten.

It is a scalable solution. The number of users varies from 10 to 12 because that's set up for the mining team

The customer support is pretty good. They provide both on-call and email support, and they also have a good library of troubleshooting guides to refer to.

The initial setup is straightforward.

For the last two years, my team and I have been working on the deployment processes.

We have a yearly subscription model. They started with nice protection, but it is pretty high now.

For anyone doing process mining, this is the top tool available. It is the best one.

Overall, I would rate it an eight out of ten. The only drawback is the lack of domain-specific templates based on tier levels.

I use Celonis for some of the requirements needed to complete my tasks as a data analyst.

I like the spaghetti it throws off when configuring the sequence of processes and tracking the endpoint. I also like the variation from these defined processes and what is being observed on the ground. 

I'm exploring the root cause analysis a lot these days, and it seems to be quite interesting. But again, there are a lot of external dependencies on that. But I think the spaghetti, and the one that shows the variation and the performance gap, is something which I really like.

I would really appreciate it if Celonis had significant compatibility with robotic process automation solutions. Once they define the process and understand it, streamline it, optimize it, and take inputs around it. When they reconfigure the process, there should be good compatibility with any of the automation tools, wherein I can integrate for robotic process automation, where I can streamline many of these processes on the application itself.

Today, I need to extract this process and reload it into other tools, like UiPath, to integrate them with Automation Anywhere. If this tool can provide that efficiency, that would be great. 

I'm a data analytics guy. I lead a data analytics team. So technically, I would primarily look at if this can give me a visualization opportunity and integrate that in terms of the data.

I've been working with Celonis for more than four years.

Stability is quite adequate for our requirements. I have not faced a massive glitch, which I need to be concerned about.

I have not tried to scale it because we just have it in a couple of people's systems. We have not seen any challenges at this point in time, and our usage is limited to a small team. We have about 15 users.

I've used other tools, like the IBM tool and SAP Signavio, and I think UiPath is good. Ignoring the lack of automation capabilities, I think Celonis is pretty nice. I prefer Celonis because of its user-friendliness, visualization and process comparison, spaghetti, and user reviews. I think it's much more comfortable.

I never had any challenges in setting up the Celonis. I don't think it was difficult.

I implemented this solution.

The price could be better. If you ask a customer, they will always say it's highly-priced. In my personal opinion, the cost can be at the lower end. I think it's suitable for large organizations at this point in time.

On a scale from one to ten, I would give Celonis an eight.