Celonis Reviews

I use the solution to deal with API processes, to understand business flows, and end-to-end processes.

The most valuable features of the solution are Celonis Process Explorer and Variant Explorer, which allow users to see all the digital footprints related to processes.

With Celonis, the way to use the product is one of the main difficulties users face in our company. In our company, we use Celonis for analysis, KPIs, and dashboards, and though the creation of new views is not too difficult for me, I cannot use all the luxurious things that we use in Celonis in our company while dealing with the analysis part. In general, the tool is easy to use, but our company doesn't get the luxury of using all the components in the analysis area of the product.

I have been using Celonis for a year. My company has a partnership with Celonis.

In terms of scalability, Celonis has more potential than Tableau and Power BI. Scalability-wise, I rate the solution a nine out of ten. Celonis is a wonderful tool, so you cannot find any drawbacks at the right moment.

My company connects daily with Celonis' technical support team. Celonis' technical support team is very supportive, and our company can reach out directly to the support team if we have any queries.

Within a day or two, the technical support team of Celonis solves our company's issues.

I rate Celonis' technical support team a seven out of ten.

Neutral

In Celonis, when our company has all the configuration permissions, then the initial setup phase becomes easy, especially when we want to connect to their source system. Otherwise, users can use Slack to deal with the product's initial setup phase, which is an easy process. The source system makes documentation available in Celonis, so it is not difficult for anybody to deal with the product's setup phase.

The solution is deployed on the cloud, and if you don't want to connect to the systems, then it can always provide the data in a flash file.

Celonis doesn't need users to follow a deployment process since one has to just give users access to Celonis EMS to users so that they can see the process flow. There are no deployment issues in Celonis, and once any model is built with the product, our company has to provide training to the client on how to use all the dashboards and KPIs with Celonis Process Explorer and Variant Explorer.

Though Celonis is a bit pricey, it is worth it.

I suggest that others who plan to use the solution first use Celonis Academy Training.

With Celonis, my company builds apps and publishes them in marketplaces, and if anybody wants to use a particular app, then our company builds it for them, after which they can download it or purchase it from us.

I rate the overall tool a nine out of ten.

I am learning to use the solution for now.

I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce. I like how the product deals with automation. I like the product’s UI, how the features work, and how they look.

Celonis provides machine learning or artificial intelligence analysis for the root cause of some process inefficiencies. We don't have to identify issues by ourselves. We can just rely on Celonis’ ML or AI features.

The tool must have better process graphs. It would be better to have some tool keys with customizable data. It would be better if detailed information about an activity is available when we hover the cursor on the activities. The solution must provide better side-by-side comparisons of different processes like target and current process or as-is and to-be models. I have faced issues on these points while using the product.

I have been using the solution for half a year.

I rate the solution’s stability a nine out of ten.

The tool’s scalability is great, and I like how it is done. I rate the scalability an eight out of ten. I have a small team of six people. We are learning and trying to do some test projects or pilots in the solution. We plan to increase the usage. Our clients want to look at our results. We are thinking about talking to Celonis to purchase some additional licenses. It depends on our projects and pilots. We like Celonis, and we would like to develop in this area.

I've used technical support a couple of times. The team’s response was fast and pretty clear.

Positive

I have used UiPath Process Mining. I have a bit more experience with it than Celonis. However, I like Celonis, and I am trying to learn and make Celonis our main tool for process mining in my team.

The initial setup was easy. I rate the ease of setup a nine out of ten. The deployment can be done very fast. I didn’t face any issues during the deployment. I used Celonis’ task mining tool. It's something different from process mining. Task mining deployment can take several minutes.

To deploy the tool, we should prepare our data, upload it, and do the analysis. Then, we can share the dashboard we make. We must assign roles to people we want to share the analysis with. It depends on how many people we want to see it.

I rate the pricing a five out of ten. The product is pretty expensive but reasonable.

People who want to use the solution should watch a lot of videos that Celonis provides in its academy. They must find some understandable project to understand process mining and how to work with it. They must try as many vendors as they can to compare and find the best solution.

We should find the tools that are best for our current task or our current project. We should not be rigid about using only Celonis or only UiPath. Overall, I rate the product a nine out of ten.

The product is used for the core business processes like accounts payable, accounts receivable, and order management.

Celonis Studio was introduced recently. Earlier, Celonis was case-centric. It worked on a case level. Now, it groups object-centric things. Action Flows are good. Most of the features in Studio are valuable to us. The solution has many features.

With every upgrade, the product is completely changed. When we work on technological tools, improvements will be made. However, the product should be similar to its previous version even after upgrades. With Celonis, the product and its features are completely changed after upgrades. The new features launched are unrelated to the previous version's features. A person experienced with last year's version cannot use the features introduced in the latest version.

I have been working with the solution for almost four to five years. I am working with the latest version of the solution.

The tool’s stability is good. There are no issues. I rate the stability a nine out of ten.

I rate the scalability of the tool an eight out of ten. Nearly 100 people in my organization are using the product. My clients are enterprise businesses.

Earlier, the technical support was the worst. Now, it has improved.

Positive

I rate the ease of setup an eight out of ten. The solution is deployed on the cloud mostly. The product can be deployed within eight to ten weeks if the process is less complex. A complex process with more use cases would take more time.

To deploy the solution, we need to understand the customer’s database environment and make a real-time connection. It is the most challenging part of the process. Customers don't allow us to connect to their databases. We must explain to them how we maintain their privacy and store their data. Once the connection is made, we just follow the normal procedures.

The solution’s pricing is high when compared to other process mining tools. I rate the pricing a seven out of ten.

People looking to use the solution should understand the basics and how Celonis works at the architecture level. Many users get trained and come to the job directly without understanding how the architecture works. Overall, I rate the solution an eight out of ten.

I use the product for technical support.

The main feature of the product is process mining. We can use it to discover processes and mitigate the mistakes in the process. It also helps in optimizing the processes.

First-time users would need help from the support team to implement the solution. The support costs are very high. We must pay a very high price if we need to involve the support team.

I have one year of experience implementing the solution in the mining industry.

We get support from the web pages dedicated to support. If we face any specific server situation we don't have any experience with, we can resolve it with the technical support team’s help.

Positive

We use other enterprise solutions like Make. We use Make to integrate other solutions like Microsoft Excel and SAP.

The initial setup is not complex. We need to get trained and have some expertise in using the tools and the platform.

We implement the solution to gather information about the service providers. We do not need to maintain the product after that.

The tool has different pricing plans. We use a cloud solution focused on enterprise businesses new to process mining and Celonis. If we want to scale it up in the company or another process and another business unit, the cost will be high.

Once we try to scale it up, the product becomes expensive. The pricing is not an issue in a medium and large company because it's very low. It will cost $15,000 a year when we start using the solution. However, if we want to scale these solutions, the pricing can go up to $200,000 and more.

We do only one project or one process. I do not have experience with the tool’s scalability. We use it to mitigate the mistakes in this process. It is a very good product. Overall, I rate the product a nine out of ten.

I've used Celonis for process mining, and it's the same as any process mining platform. I worked on the financial processes and the management side and did some benchmarking against KPIs.

What I found most valuable in Celonis is the ease of use.

I also like that users can compare and contrast and derive any KPIs, keep track and see what's happening within the process via Celonis. 

The solution also allows different user levels, not just the C-suite level, to look at some of the cost corrections that can be done to reach goals. I find this helpful, mainly because the leadership team doesn't usually have an idea of what exactly happens in the day-to-day process, and this gives leaders good insight into what is happening and how it affects the KPIs.

The task mining feature of Celonis needs improvement because it's more challenging than it looks. The solution still has a long way to go in that area.

I've been on a break, but I used Celonis within the last twelve months. My experience with it is one and a half years.

Celonis stability is an eight out of ten.

Celonis is a pretty scalable solution, but you must be more careful about the data you bring into the system. Do you think it's required? Otherwise, you'd have another data duplication on the cloud, where the cost could increase quickly.

I haven't used any other solution apart from Celonis.

The initial setup for Celonis is an eight out of ten, but it still depends on the data quality.

You need engineers and the development team to get the process started. Still, if you don't have the correct data, you'd spend a lot of time getting that in the proper format and extracting it from different systems.

Celonis can be fully deployed between three to six months, depending on the complexity.

A third party implements Celonis projects for my company. I come from consulting, and I have clients on Celonis.

Pricing-wise, Celonis is a five out of ten right now because my clients just started with the solution. When my clients start looking at scaling Celonis, the cost will grow. Every user has an additional charge, and every gig of data you bring in costs extra. That's where you have to be careful when scaling the solution.

The number of people involved in deploying Celonis depends on the scale of projects, but for one process, such as a financial end-to-end AP process, the initial development to deployment requires anywhere between three to four people, including engineers, processors, and consultants, at least.

My rating for Celonis is eight out of ten because it's coming up with many good features. Every day, there's something new about Celonis.

Celonis works with Camunda to identify any issues or loopholes in the process. 

It is used for loans and online credit, and it was more theoretical, based on data, and not real in other circumstances.

In my opinion, it's quite an advanced tool.

The pricing policy is not affordable in Ukraine. For example, in Kazakhstan, we have some negotiations with Azerbaijan country. Telecom is one of the biggest telecom companies in Kazakhstan, but this was a little bit expensive for them.

Now, I think they decided to postpone it because of the price policy.

We could start several projects, and we already have clients that are interested, but the only concern was pricing.

You only need processes to return the money. You need process, you already have the process, but say you need to return $50,000 or $100,000 every month.

However, in the areas where we work, meeting such a high standard is quite challenging.

For example, online loans. It's most likely an interesting case. However, with others, such as finances, some efficient method to make it efficient and return on money is rather challenging. Make it more than efficient.

I have been working with Celonis for one year.

We began communicating with our manager in Celonis. We were provided with presentations on how it works and practical experience with some processes.

Celonis is a stable solution.

Celonis is a scalable solution.

We tried using telecom data, but it didn't work very well. One of the biggest is undoubtedly telecom, but necessarily the biggest. 

They have the largest data warehouses and the largest amounts of customer information, data, or metadata. 

It works even though it doesn't map. Work it is. If telecom is involved in a large country, any issues might likely be resolved via other businesses.

We have three developers who are working with Celonis. 

We had expectations of of growing, but, we decided to postpone these projects or end our relationship with Celonis if the pricing and model are no longer affordable. 

It really changed three or four months ago. And it's no longer a low price.

I have not contacted technical support. My colleagues have, but I don't have any feedback from them.

I work for an integration company. It is an IT firm in Ukraine, and we are now considering becoming a partner with MaintainX. And we've worked with Bizagi previously, before the conflict. 

We are going public with Bizagi, but our clients have postponed these actions for various reasons.

Now we are thinking about Nintex or Nintex K2, whether it's an on-premises, off-premises, or cloud solution.

I don't have much experience as a project manager with One Bank working with Camunda, but I'm not sure if Camunda is a suitable choice for us to partner in Ukraine or another country, because we're currently concentrating on countries other than Ukraine, such as Azerbaijan, Kazakhstan, Moldova, and Romania. 

We have projects in the Benelux countries. And clients frequently inquire about BPM solutions, and we have a process with Nintex.

K2, as you are aware, is comparable to Nintex, however, it is an on-premise solution.

I have experience in Camunda yes, as the head of the project management office. I'm not responsible directly, but mainly about choosing a solution or choosing the partnership.

Before I was focusing on development. A solution for the bank in Ukraine. 

We are a partner with UiPath. 

Now, we have focused on more ERP. Process management is on pause now. 

Now, we start to think about VPN solutions to add to our portfolio, for the clients.

I am familiar with UiPath Process Mining. I don't have a lot of experience with it, just in a few projects. However, I have received feedback from developers.

When compared to Celonis, it has very basic functions.

The initial setup is not an issue. I am the head of the PMO. I am not personally responsible for it or using its use, but from what I know from my colleagues it was not difficult. 

It already has connections, and it could be integrated with various databases, or from Excel to SAP and others; it works well with this.

We completed the deployment ourselves. We have developers, and for us, it is part of our daily work.

We already have a Celonis account that we can use to demonstrate to clients. We could use it in some circumstances, but because we are partners and have a partnership with Celonis, we could use it for free.

We looked into the possibility of using UiPath Process Mining, but from my point of view, or from our discussion, which was around a year ago, it's not adequate for companies like telecom or banks.

It is a matter of connectivity. And while we are completely satisfied with UiPath as an ERP solution, I remember that process mining was not as advanced or as good as we thought. 

For complex users, such as our client, it was most important how easy it is to understand the process, how the graphs are clear for them, how they can adjust it, and how many have your products, such as EMC. 

For example, suppose you intend to optimize a process. Celonis is far better in this instance.

I would recommend this solution to others who are interested in using it.

It's also quite simple to use, which is a great benefit. It's also a no-code or low-code option. Some other solutions chose to be no code or minimal code, but they were not.

The downside is, of course, the pricing. It is only affordable for large or public companies.

For usability and how it works, I would rate it a nine, but because of the pricing, I would rate Celonis an eight out of ten.

I'm an artificial intelligence developer and a user of Celonis. 

The process chart is valuable as it gives you the flow of the entire process. It was quite helpful in identifying the bottlenecks and everything related to the process.

I'd like to see a couple of algorithms that can better identify the bottlenecks and provide a better view of those bottlenecks. That's a futuristic approach on this tool.

We carried out a POC on Celonis for four months.

The solution is stable. 

I was the only person in the company testing the solution and we didn't attempt to scale. 

I worked through the training sessions and didn't require assistance from customer support. 

The initial setup was fine. It was taken care of by the IT team and I'm not aware of any issues.

We were using a POC license so we did not get to the point of checking licensing costs.

I also tried using UiPath but I found Celonis was better because it provided greater accuracy. At the time UiPath did not have great handout documentation available. I found Celonis to be a good software.

I would recommend this product for companies that have connectors available in Celonis, because Celonis is more of a data application. On a POC scale, I rate this solution eight out of 10.

Celonis is used to perform process analysis and identify process gaps. It aids in determining which parts of the processes can be automated.

It will assist customers in identifying and the consumer can tell us what steps are involved. 

We hold sessions with our clients, to better understand their processes, and based on the discussions, we try to find out what the pain points are in their processes and where they can improve. 

Once we understand it, we pull the relevant data from the associated data that we talked about with them. Then we try to let the process happen. Celonis assists us in developing that process model.

It displays the flow of the processes, allowing us to examine or discover where the gaps in the processes are, as well as where the delays are occurring. 

If there are any places for improvement where we can reduce manual labor we can scope automation. 

This will eventually assist customers in improving their operations, reducing cycle time, life cycle time, and human labor. It also assists companies in reducing human errors that cause delays in processes, as well as delays or loopbacks in processes.

They have in-built connectors for connecting to various systems. 

You can immediately pull or extract data from an SQL database, SAP database, or ServiceNow. 

They provide in-built connectors, which we link to the various systems, and we can pull and extract data from those systems.

Maybe I don't have that response right now because, as I previously stated, I am still a beginner and have only been using this product for six months. I am just getting started with Celonis, I don't think I am the ideal person to comment on areas for improvement in the product itself, in Celonis.

If you compare the pricing and other features, then yes. I believe one thing I can recommend here is that they create a community atmosphere to assist new users in doing hands-on work. 

They have an academic program where we can conduct hands-on, predefined databases. 

They should provide a community edition license so that everyone can deploy or install it on their own system and get more hands-on experience with the product.

I have been using Celonis for six months. I have just recently begun to explore it; I'm still a beginner.

It's a cloud platform that is hosted by Celonis.

It depends on the analysis, what you conduct, and how it affects the interactions we have with subject matter experts. 

I am referring to the inputs provided by subject matter experts, on which we draw our analyses. 

It is the obligation of both teams, the Celonis team and the subject matter experts, to communicate the appropriate information with the Celonis team in order for them to work in the appropriate areas. 

They can identify the pain points, and they can work on the analysis in the proper way, on the appropriate track. 

Once the analysis is completed, it appears as a dashboard or as a suggestion to the customer, indicating which areas require attention. such as what are the areas for improvement and how they might close the gaps. Then it is up to the customer to implement the solution.

I don't know how I can connect scalability to Celonis. Scalability may not be related to Celonis.

I work with a team of four in our organization who use Celonis.

In Celonis, there are two types of users: data engineers and data analysts. The responsibility of data engineers is to link Celonis to the data sources, extract data, pull data from the data sources, process the data, and load data into data models.

These are the roles of data engineers, and the function of data analysts is to use the data that has been extracted or loaded, transformed, and loaded by data engineers to develop the dashboard, perform analysis, and make graphs, charts, and flow diagrams.

It is possible that we will increase our usage.

I am not aware of anything in that area, but as I mentioned, right now on the specific project that I am working on, we only have a team of four people, and I am not sure whether there are other projects going on where Celonis is being used.

I am continually learning and exploring Celonis. So far, I have not encountered any difficulty or circumstance that required me to contact Celonis' technical support team. As a result, I have no knowledge of their technical support or responsiveness.

They have forums as well, but I have never tried to use them. I have never been in a situation where I needed to use them.

Process mining is a new area for us, therefore I'm not sure if there are any other process mining tools on the market before Celonis. I haven't tried any before Celonis. This is the first product.

It does not require any setup. It is hosted in the cloud. 

Simply purchase the license to obtain the credentials, and then log in with the admin credentials provided. 

You can establish accounts for your team members so that they can log in with their own credentials; no setup on your machine is required.

Celonis can easily be maintained by one person.

I am not involved in the cost area. I am not aware of the license costs or expenses.

I work on the retail engineering team, where my responsibilities include connecting the systems and pooling data from the system databases into Celonis.

I don't believe there are any additional expenses. They are not required. 

We use Windows 10 PCs, which don't have any special hardware requirements.

You can start using it on any browser on your Windows 10 system, although we are more likely to use Chrome.

I would recommend this solution to others who are interested in using it.

They have a good UI and good features for data extraction, data load, and data transformation. 

I would rate Celonis a seven out of ten.

I have not yet explored all of Celonis' features. As previously stated, I am still a beginner and am currently exploring the tool.