We use the solution to collect the logs from a particular process, inject them into the tool, and analyze them to create a flow diagram. It helps visualize the entire process flow.
SEA Solution Architect at Capgemini
Has good stability, but its log analysis needs improvement
Pros and Cons
- "It performs well for connecting multiple processes."
- "They should leverage the solution's machine learning algorithms."
What is our primary use case?
What is most valuable?
The solution works excellently for large-scale implementations of the applications. It performs well for connecting multiple processes.
What needs improvement?
We encounter challenges while analyzing logs. They should leverage the solution's machine learning algorithms for better log analysis.
For how long have I used the solution?
I have been using the solution for two years.
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Celonis
July 2025

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What do I think about the stability of the solution?
It is a highly stable solution. I rate its stability an eight.
What do I think about the scalability of the solution?
We can use the solution in multiple ways in terms of processes. I rate its scalability a seven.
How are customer service and support?
The solution's community and technical support team are good. Although, the response time depends on the subscription.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup has medium complexity. We need to check whether the services are running in a particular order. I rate the process a seven. It takes a few hours to complete.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. I rate its pricing a six.
Which other solutions did I evaluate?
We have evaluated a few solutions for their licensing models.
What other advice do I have?
I advise others to opt for the solution if they want a process mining product. I rate it a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.

AVP, Technology & Solutions at Cygnet Infotech
Great execution management and process intelligence
Pros and Cons
- "My two favorite features are execution management and process intelligence, which provide 360-degree data."
- "It would be helpful if they could categorize processes into tier levels."
What is our primary use case?
Celonis helps to understand the processes within a company. For example, if you are an insurance company, you can use it to check how the end user or the person who's doing data entry of underwriting is performing their tasks. You can also analyze the flow of insurance and determine how it should be done. This can help you reduce your costs by 30 to 40 percent.
Additionally, you can use Celonis to define and optimize your existing processes. By doing this, you can derive the perfect process mapping and customer claims processing can be streamlined. Celonis can be used for various processes, including underwriting, procurement, and end-customer claims.
How has it helped my organization?
We have around 110 to 120 developers under that, or multiple teams are there. They tend to do a lot of specific work for Celonis or process mining.
What is most valuable?
My two favorite features are execution management and process intelligence, which provide 360-degree data. These are my favorite features because they offer an implementation strategy for specific processes and provide recommendations. It's like having an expert provide a solution for a mining problem.
What needs improvement?
I would like to see additional features, such as starting up a kind of prototype based on the domain. For example, in the insurance domain, they could provide templates for top-tier processes. Currently, we are stating our own processes.
Additionally, it would be helpful if they could categorize processes into tier levels, such as tier one, two, and three, and provide guidance on aligning oneself accordingly. This could be useful in considering costs and other factors.
For how long have I used the solution?
We are using version 2022.4.4 of Celonis.
What do I think about the stability of the solution?
The stability is great. I would rate it a nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. The number of users varies from 10 to 12 because that's set up for the mining team
How are customer service and support?
The customer support is pretty good. They provide both on-call and email support, and they also have a good library of troubleshooting guides to refer to.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
For the last two years, my team and I have been working on the deployment processes.
What's my experience with pricing, setup cost, and licensing?
We have a yearly subscription model. They started with nice protection, but it is pretty high now.
What other advice do I have?
For anyone doing process mining, this is the top tool available. It is the best one.
Overall, I would rate it an eight out of ten. The only drawback is the lack of domain-specific templates based on tier levels.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Celonis
July 2025

Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
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Director at Biz Thrive
An execution management and process mining solution with a useful "spaghetti" process feature
Pros and Cons
- "I like the spaghetti it throws off when configuring the sequence of processes and tracking the endpoint. I also like the variation from these defined processes and what is being observed on the ground. I'm exploring the root cause analysis a lot these days, and it seems to be quite interesting. But again, there are a lot of external dependencies on that. But I think the spaghetti, and the one that shows the variation and the performance gap, is something which I really like."
- "I would really appreciate it if Celonis had significant compatibility with robotic process automation solutions. Once they define the process and understand it, streamline it, optimize it, and take inputs around it. When they reconfigure the process, there should be good compatibility with any of the automation tools, wherein I can integrate for robotic process automation, where I can streamline many of these processes on the application itself. Today, I need to extract this process and reload it into other tools, like UiPath, to integrate them with Automation Anywhere. If this tool can provide that efficiency, that would be great. I'm a data analytics guy. I lead a data analytics team. So technically, I would primarily look at if this can give me a visualization opportunity and integrate that in terms of the data."
What is our primary use case?
I use Celonis for some of the requirements needed to complete my tasks as a data analyst.
What is most valuable?
I like the spaghetti it throws off when configuring the sequence of processes and tracking the endpoint. I also like the variation from these defined processes and what is being observed on the ground.
I'm exploring the root cause analysis a lot these days, and it seems to be quite interesting. But again, there are a lot of external dependencies on that. But I think the spaghetti, and the one that shows the variation and the performance gap, is something which I really like.
What needs improvement?
I would really appreciate it if Celonis had significant compatibility with robotic process automation solutions. Once they define the process and understand it, streamline it, optimize it, and take inputs around it. When they reconfigure the process, there should be good compatibility with any of the automation tools, wherein I can integrate for robotic process automation, where I can streamline many of these processes on the application itself.
Today, I need to extract this process and reload it into other tools, like UiPath, to integrate them with Automation Anywhere. If this tool can provide that efficiency, that would be great.
I'm a data analytics guy. I lead a data analytics team. So technically, I would primarily look at if this can give me a visualization opportunity and integrate that in terms of the data.
For how long have I used the solution?
I've been working with Celonis for more than four years.
What do I think about the stability of the solution?
Stability is quite adequate for our requirements. I have not faced a massive glitch, which I need to be concerned about.
What do I think about the scalability of the solution?
I have not tried to scale it because we just have it in a couple of people's systems. We have not seen any challenges at this point in time, and our usage is limited to a small team. We have about 15 users.
Which solution did I use previously and why did I switch?
I've used other tools, like the IBM tool and SAP Signavio, and I think UiPath is good. Ignoring the lack of automation capabilities, I think Celonis is pretty nice. I prefer Celonis because of its user-friendliness, visualization and process comparison, spaghetti, and user reviews. I think it's much more comfortable.
How was the initial setup?
I never had any challenges in setting up the Celonis. I don't think it was difficult.
What about the implementation team?
I implemented this solution.
What's my experience with pricing, setup cost, and licensing?
The price could be better. If you ask a customer, they will always say it's highly-priced. In my personal opinion, the cost can be at the lower end. I think it's suitable for large organizations at this point in time.
What other advice do I have?
On a scale from one to ten, I would give Celonis an eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Technical Architect at a pharma/biotech company with 1,001-5,000 employees
A good overall product that is easy to use and easy to configure
Pros and Cons
- "The real-time replication was just implemented and is quite useful."
- "The solution can be a bit expensive."
What is our primary use case?
We primarily use the solution for process mining.
I've installed various Celonis agents. We are disconnected from the Celonis cloud and doing real-time replication of the tables.
What is most valuable?
There is good business process intelligence to be explored.
It is easy to use. The product offers easy configurations.
The real-time replication was just implemented and is quite useful.
There are business process reports that can be leveraged.
It's a good product. It extracts the customer business process, and it identifies all the issues in the current business processes. Issues are visible in the dashboard, and they can start working on improving those business processes based on what they see there.
It's scalable.
The solution is now stable.
What needs improvement?
The solution can be a bit expensive.
For how long have I used the solution?
The company has been using the solution for more than two years.
What do I think about the stability of the solution?
We use a small agent on our landscape. When I initially install this agent, I didn't dedicate or allocate a separate server. I already have some other server that has small agents. I tried to use the same agent and the same server to install this agent. However, when we started doing real-time replication, that's when we saw some hiccups in ICPO usage, and we ended up installing it on a separate dedicated server.
This likely was not due to the Celonis. We already had some other processes and agents running on the same server and Celonis reported there are latency issues. That's when we made a decision to write code and allocate a separate server for Celonis and it has worked fine.
What do I think about the scalability of the solution?
I cannot reuse the same Celonis agent for all kinds of Celonis features. It has to be a separate agent. There are Celonis automation and Celonis data extraction - two different agents. We cannot have one agent accommodating both of them. Initially, we started with Celonis automation, and later we end up installing Celonisdata extraction for real-time replication. It can scale well.
How was the initial setup?
The initial setup is simple, and it is easy to configure. It takes less than one hour to configure to Celonis cloud and hand over the system to business process experts, and they can start extracting the data.
What's my experience with pricing, setup cost, and licensing?
I'm not sure of the exact licensing cost.
Which other solutions did I evaluate?
I've also looked into SAP.
What other advice do I have?
We are Celonis partners.
I've seen Celonis actively used by many other customers. I'd rate it eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Global Buisness Services at Accenture
A great solution with dashboards that help us with visibility and identifying flows
Pros and Cons
- "We can observe the flow and invoices."
- "They need to provide readymade value stream mapping."
What is our primary use case?
If we deal with finance and accounts, we can do process mining for our customers' accounts payable processes. Within the accounts payable, we can observe the flow and invoices. We can see how many days it takes and which invoices are processed right the first time. We can also generate the process flow using Process Explorer.
In addition, some dashboards display the day's outstanding payables and show how many invoices are pending. It helps us know how much money is lost and how to get discounts or pay the full amount.
What is most valuable?
Celonis has machine learning and root cost analysis capabilities. It also has capabilities with process deviations and Process Explorer. In addition, we can do filtration based on activity and timestamp, and several features are available in Celonis to prioritize certain use cases.
What needs improvement?
They need to improve the root cause analysis because they label symptoms as root causes. In addition, they need to provide readymade value stream mapping. There are several models in value stream mapping, like first pass yield and rolled throughput yield, and these concepts are brought in as a measure in the Process Explorer. It will be beneficial to anybody who wants to complete a workshop.
For how long have I used the solution?
We have been using this solution for two and a half years. Deployment depends on the customer's requirements, and some customers prefer having this solution on cloud, while others prefer it on their servers. We help customize Celonis for our clients so that data can be mined and different views of the process can be realized. We can identify deviations in the process, the root causes for those deviations and the financial impact.
What do I think about the stability of the solution?
It is a very stable product, and there are no issues.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
The technical support is a commercial model, so they have readymade demos. There are also customized use cases that can be lifted and implemented. We haven't directly used technical support, so I can't provide details on their direct support.
How was the initial setup?
There are two types of facilities available in Celonis. First, the setup is straightforward because they have a very good financial and account ecosystem. They have a good amount of connectors available, but certain kinds of customizations must be done in the non-finance area. Celonis has an industry wheel feature that mentions the use cases across different industries and within different departments.
The deployment depends on the number of use cases and their complexity. For example, a typical finance deployment won't take more than eight to 12 weeks. However, it may take four to five months to complete in some cases. In addition, if it's a customizable non-finance process, it takes a bit more time.
What's my experience with pricing, setup cost, and licensing?
I cannot provide any details on licensing because it is confidential information, but the licensing cost differs from organization to organization and partner to partner. A gold partner has more benefits and provides a discounted license.
What other advice do I have?
I rate this solution a nine out of ten. Regarding advice, it is good to always complete the modules in Celonis. This will help to understand where to focus transformation efforts. In addition, if a third-party consultancy is thinking of using Celonis, the modules will help with an approach to a customer's pitch. I believe the certification is costly, but the training model will provide a way to get sales for Celonis customization and implementation. Customers should go through the modules first and decide.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager at Tata Consultancy
Enables clients to understand their operations in real time through process mapping and data mining
Pros and Cons
- "Technical support is really good. For me, the sales support matters more. When I'm in a sales cycle, the Celonis sales teams are very helpful. They reach out to me from day zero."
- "The cost could be improved."
What is our primary use case?
We're using this solution for process mapping, analysis, and data mining. Right now, we're mapping customer journeys in retail space and product onboarding journeys.
We are focused on the merchandising space. For example, in merchandising, there will be a lot of processes. There's product onboarding and pricing promotions, etc. We map the journey and then try to understand what are the hiccups in the current processes and then identify them and then automate those strategies.
Celonis gives us our consulting licenses separately. We use those licenses for a quick study for the customer place and then recommend it. If the customer is willing to go ahead and implement Celonis, then we'll go for the corporate license model.
I'm a consultant and we primarily work with retailers.
What needs improvement?
The cost could be improved.
For how long have I used the solution?
I've been using Celonis for about two years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
The scalability is good as long as you have the cloud space.
How are customer service and support?
Technical support is really good. For me, the sales support matters more. When I'm in a sales cycle, the Celonis sales teams are very helpful. They reach out to me from day zero.
How was the initial setup?
Installation is straightforward.
What's my experience with pricing, setup cost, and licensing?
The cost would be a concern for a certain category of customers. Flexible cost models would help smaller players be able to adapt Celonis into their business operations.
What other advice do I have?
I would rate this solution 9 out of 10.
It's definitely a wonderful tool for clients to understand their operations in real time. Rather than reacting to a problem, you practically know the problems and then fix those problems.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
A scalable tool that offers features allowing users to see all the digital footprints related to processes in a particular environment
Pros and Cons
- "Scalability-wise, I rate the solution a nine out of ten. Celonis is a wonderful tool, so you cannot find any drawbacks at the right moment."
- "With Celonis, the way to use the product is one of the main difficulties users face in our company."
What is our primary use case?
I use the solution to deal with API processes, to understand business flows, and end-to-end processes.
What is most valuable?
The most valuable features of the solution are Celonis Process Explorer and Variant Explorer, which allow users to see all the digital footprints related to processes.
What needs improvement?
With Celonis, the way to use the product is one of the main difficulties users face in our company. In our company, we use Celonis for analysis, KPIs, and dashboards, and though the creation of new views is not too difficult for me, I cannot use all the luxurious things that we use in Celonis in our company while dealing with the analysis part. In general, the tool is easy to use, but our company doesn't get the luxury of using all the components in the analysis area of the product.
For how long have I used the solution?
I have been using Celonis for a year. My company has a partnership with Celonis.
What do I think about the scalability of the solution?
In terms of scalability, Celonis has more potential than Tableau and Power BI. Scalability-wise, I rate the solution a nine out of ten. Celonis is a wonderful tool, so you cannot find any drawbacks at the right moment.
How are customer service and support?
My company connects daily with Celonis' technical support team. Celonis' technical support team is very supportive, and our company can reach out directly to the support team if we have any queries.
Within a day or two, the technical support team of Celonis solves our company's issues.
I rate Celonis' technical support team a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
In Celonis, when our company has all the configuration permissions, then the initial setup phase becomes easy, especially when we want to connect to their source system. Otherwise, users can use Slack to deal with the product's initial setup phase, which is an easy process. The source system makes documentation available in Celonis, so it is not difficult for anybody to deal with the product's setup phase.
The solution is deployed on the cloud, and if you don't want to connect to the systems, then it can always provide the data in a flash file.
Celonis doesn't need users to follow a deployment process since one has to just give users access to Celonis EMS to users so that they can see the process flow. There are no deployment issues in Celonis, and once any model is built with the product, our company has to provide training to the client on how to use all the dashboards and KPIs with Celonis Process Explorer and Variant Explorer.
What's my experience with pricing, setup cost, and licensing?
Though Celonis is a bit pricey, it is worth it.
What other advice do I have?
I suggest that others who plan to use the solution first use Celonis Academy Training.
With Celonis, my company builds apps and publishes them in marketplaces, and if anybody wants to use a particular app, then our company builds it for them, after which they can download it or purchase it from us.
I rate the overall tool a nine out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Technical Team Lead at a computer software company with 1,001-5,000 employees
A highly stable and easy-to-deploy solution that provides excellent features and customer support
Pros and Cons
- "Action Flows are good."
- "With every upgrade, the product is completely changed."
What is our primary use case?
The product is used for the core business processes like accounts payable, accounts receivable, and order management.
What is most valuable?
Celonis Studio was introduced recently. Earlier, Celonis was case-centric. It worked on a case level. Now, it groups object-centric things. Action Flows are good. Most of the features in Studio are valuable to us. The solution has many features.
What needs improvement?
With every upgrade, the product is completely changed. When we work on technological tools, improvements will be made. However, the product should be similar to its previous version even after upgrades. With Celonis, the product and its features are completely changed after upgrades. The new features launched are unrelated to the previous version's features. A person experienced with last year's version cannot use the features introduced in the latest version.
For how long have I used the solution?
I have been working with the solution for almost four to five years. I am working with the latest version of the solution.
What do I think about the stability of the solution?
The tool’s stability is good. There are no issues. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the scalability of the tool an eight out of ten. Nearly 100 people in my organization are using the product. My clients are enterprise businesses.
How are customer service and support?
Earlier, the technical support was the worst. Now, it has improved.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate the ease of setup an eight out of ten. The solution is deployed on the cloud mostly. The product can be deployed within eight to ten weeks if the process is less complex. A complex process with more use cases would take more time.
What about the implementation team?
To deploy the solution, we need to understand the customer’s database environment and make a real-time connection. It is the most challenging part of the process. Customers don't allow us to connect to their databases. We must explain to them how we maintain their privacy and store their data. Once the connection is made, we just follow the normal procedures.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is high when compared to other process mining tools. I rate the pricing a seven out of ten.
What other advice do I have?
People looking to use the solution should understand the basics and how Celonis works at the architecture level. Many users get trained and come to the job directly without understanding how the architecture works. Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Learn More: Questions:
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