Senior Consultant at a tech services company with 1,001-5,000 employees
Consultant
End-users can easily evaluate differences and get the required output
Pros and Cons
  • "With the help of data mining, we can identify different costs. Celonis does background research into the data from the different solutions and puts it into the dashboard and so we can see the differences between the pricing over the previous years."
  • "In the next release, I would like for them to integrate more custom features to ease the process of having multiple solutions. I would like to be able to integrate it with other solutions."

What is our primary use case?

In terms of our primary use case, for example, we use data mining for the procurement processes. Let's say the company purchased keyboards and mice from vendors for certain prices, for example, $10 for each mouse in 2017. But after 2019, we purchased the same mouse for a different amount. With the help of data mining, we can identify different costs. Celonis does background research into the data from the different solutions and puts it into the dashboard so we can see the differences between the pricing over the previous years. 

What is most valuable?

The interface is unique. But in the last few years, UiPath has also developed a data mining solution. 

Recently, they have incorporated AI into the new release which is available on the cloud portal that does the machine learning processes and modeling. And we can make the machine learning models in UiPath Studio. We can do a lot of work on data mining. They also offer a lot of other features. We currently recommend Celonis for data mining to our valued customers.

What needs improvement?

Right now in Pakistan, we need to educate our customers and clients on the importance of data mining. We are focusing on that subject and that area to educate our customers and to show them the importance of data mining to help improve their businesses.

We just adopted Celonis and have offered it to our customers for a couple of months. So I do not have vast experience. 

For how long have I used the solution?

We have been working with Celonis for a couple of years. We recommend it to our customers for data mining purposes and we recommend UiPath for robotic process automation.

We recommend different deployments based on our customer's needs. Sometimes it's hybrid, cloud or on-prem depending on their needs. 

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How are customer service and support?

We attended a couple of seminars last month. We contacted their support team and they answered our main questions. We asked about the types of licenses we can purchase and which we can pitch to our customers. We get a very fast response from Celonis support. We are satisfied with their support. 

How was the initial setup?

The initial setup was straightforward. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. 

What other advice do I have?

I would rate it a ten out of ten. They have a very unique product because it gives the user a dashboard. End-users can easily evaluate the differences and get the required output. It fulfills the requirements of the end-user. 

In the next release, I would like for them to integrate more custom features to ease the process of having multiple solutions. I would like to be able to integrate it with other solutions. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Senior Director at a consultancy with 51-200 employees
Real User
Very stable and scalable and has a lot of pre-built analysis that saves time, but needs flexibility and better support and licensing model
Pros and Cons
  • "Its usage is relatively straightforward after the UI is set up. There's a lot of pre-built analysis that can be utilized, which saves a lot of time. Overall, it is a good product."
  • "It should be more flexible. It is not particularly flexible in the way it works, and it is quite rigid. It has some very strong structures that you have to follow. It could certainly be made more user-friendly to understand and should have fewer requirements for manipulation of the data to create the visualizations. We should also get better support from Celonis, and they also need to make the licensing model slightly different."

What is our primary use case?

It is a process mining tool. You can use it to track and monitor any process in your business, such as Finance, HR, or Operations.

What is most valuable?

Its usage is relatively straightforward after the UI is set up. There's a lot of pre-built analysis that can be utilized, which saves a lot of time. Overall, it is a good product.

What needs improvement?

It should be more flexible. It is not particularly flexible in the way it works, and it is quite rigid. It has some very strong structures that you have to follow. It could certainly be made more user-friendly to understand and should have fewer requirements for manipulation of the data to create the visualizations. 

We should also get better support from Celonis, and they also need to make the licensing model slightly different.

For how long have I used the solution?

I have been using this solution for a year or so.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very scalable. Currently, we have five users in our company. We will certainly keep on using it, and we will increase its usage perhaps in March.

How are customer service and technical support?

We should get better support from Celonis.

Which solution did I use previously and why did I switch?

We weren't using anything else.

How was the initial setup?

It is not straightforward. It is a complex implementation process in terms of getting the right data and getting that transformed into the environment.

The deployment duration depends on the project. The process of creating the actual environment itself is relatively quick and easy. You can spin up the environment quite quickly. When you're trying to manipulate the data to create the visualizations, it can take significantly longer.

What about the implementation team?

We are a consultancy house. We do the implementation ourselves. We easily need a team of six to ten people.

What's my experience with pricing, setup cost, and licensing?

It is quite a significant investment. From a cost perspective, they need to reevaluate the licensing model. The cost is justified, but they need to make the licensing model slightly different.

What other advice do I have?

I would recommend this solution. I would rate Celonis a seven of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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Chief Executive Officer at a real estate/law firm with 11-50 employees
Real User
Suitable for small and big enterprises and comes with comprehensive training material
Pros and Cons
  • "The training material is good. The information is very systematic, detailed, and comprehensive. They have a training video for almost every single thing, which makes it easier to know how to use the tool."
  • "We want to see its linkage to Robotic Process Automation. We would also like to see how can it lead to the implementation side and whether the transition is smooth."

What is our primary use case?

We do consultancy in digital transformation. We are starting to go into process mining and automation. Currently, not many people are involved. We are trying to increase the number.

We are thinking of offering RPA as one of our solutions. That's why process mining becomes very important to us because we need a means of analyzing what is happening in our client's company.

What is most valuable?

The training material is good. The information is very systematic, detailed, and comprehensive. They have a training video for almost every single thing, which makes it easier to know how to use the tool. 

What needs improvement?

We want to see its linkage to Robotic Process Automation. We would also like to see how can it lead to the implementation side and whether the transition is smooth.

For how long have I used the solution?

I have been using Celonis for three months. I am using the SNAP version.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is very scalable so far. I haven't not encountered limitations.

How are customer service and technical support?

I haven't contacted them so far.

How was the initial setup?

The initial setup is easy. It took us about a month to deploy.

What other advice do I have?

I would recommend Celonis. It is suitable for both small and big enterprises because they have a few versions. You can use it in small enterprises when the data volume is not large. As you move to larger data volumes, you can use the enterprise version. In that sense, they have a cost-effective way of managing the expansion and growth of the whole project. 

They have also spent a lot of time on the education side, which is good. The information has been very detailed. You get to learn how to use it quite easily. 

I would rate Celonis a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Strategic Consulting advisor at a non-tech company with 11-50 employees
Real User
Allows you to discover and solve the problems that have a major impact on your business
Pros and Cons
  • "The most valuable features are process mining, task mining, business analytics, and machine learning."
  • "Celonis isn't particularly useful when you have many manual processes without systems or back-office."

What is our primary use case?

My primary use case is discovering process analytics measures to deliver solutions.

What is most valuable?

The most valuable features are process mining, task mining, business analytics, and machine learning. 

What needs improvement?

Celonis isn't particularly useful when you have many manual processes without systems or back-office.

Which solution did I use previously and why did I switch?

In the past, I have used PAFnow, Disco, and an open-source solution called Process Mining Pro (PM Pro).

What other advice do I have?

With Celonis, you can discover the problems that have a major impact on your business' processing. I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: April 2024
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