I've used Celonis for process mining, and it's the same as any process mining platform. I worked on the financial processes and the management side and did some benchmarking against KPIs.
Solutions Architect at a consultancy with 51-200 employees
Easy to use, scalable, and keeps adding good features regularly
Pros and Cons
- "What I found most valuable in Celonis is the ease of use. I also like that users can compare and contrast and derive any KPIs, keep track and see what's happening within the process via Celonis."
- "The task mining feature of Celonis needs improvement because it's more challenging than it looks."
What is our primary use case?
What is most valuable?
What I found most valuable in Celonis is the ease of use.
I also like that users can compare and contrast and derive any KPIs, keep track and see what's happening within the process via Celonis.
The solution also allows different user levels, not just the C-suite level, to look at some of the cost corrections that can be done to reach goals. I find this helpful, mainly because the leadership team doesn't usually have an idea of what exactly happens in the day-to-day process, and this gives leaders good insight into what is happening and how it affects the KPIs.
What needs improvement?
The task mining feature of Celonis needs improvement because it's more challenging than it looks. The solution still has a long way to go in that area.
For how long have I used the solution?
I've been on a break, but I used Celonis within the last twelve months. My experience with it is one and a half years.
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What do I think about the stability of the solution?
Celonis stability is an eight out of ten.
What do I think about the scalability of the solution?
Celonis is a pretty scalable solution, but you must be more careful about the data you bring into the system. Do you think it's required? Otherwise, you'd have another data duplication on the cloud, where the cost could increase quickly.
Which solution did I use previously and why did I switch?
I haven't used any other solution apart from Celonis.
How was the initial setup?
The initial setup for Celonis is an eight out of ten, but it still depends on the data quality.
You need engineers and the development team to get the process started. Still, if you don't have the correct data, you'd spend a lot of time getting that in the proper format and extracting it from different systems.
Celonis can be fully deployed between three to six months, depending on the complexity.
What about the implementation team?
A third party implements Celonis projects for my company. I come from consulting, and I have clients on Celonis.
What's my experience with pricing, setup cost, and licensing?
Pricing-wise, Celonis is a five out of ten right now because my clients just started with the solution. When my clients start looking at scaling Celonis, the cost will grow. Every user has an additional charge, and every gig of data you bring in costs extra. That's where you have to be careful when scaling the solution.
What other advice do I have?
The number of people involved in deploying Celonis depends on the scale of projects, but for one process, such as a financial end-to-end AP process, the initial development to deployment requires anywhere between three to four people, including engineers, processors, and consultants, at least.
My rating for Celonis is eight out of ten because it's coming up with many good features. Every day, there's something new about Celonis.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer

Head of PMO at a tech services company with 11-50 employees
User-friendly, low code, simple to install, and performs well
Pros and Cons
- "In my opinion, it's quite an advanced tool."
- "The pricing policy is not affordable in Ukraine."
What is our primary use case?
Celonis works with Camunda to identify any issues or loopholes in the process.
It is used for loans and online credit, and it was more theoretical, based on data, and not real in other circumstances.
What is most valuable?
In my opinion, it's quite an advanced tool.
What needs improvement?
The pricing policy is not affordable in Ukraine. For example, in Kazakhstan, we have some negotiations with Azerbaijan country. Telecom is one of the biggest telecom companies in Kazakhstan, but this was a little bit expensive for them.
Now, I think they decided to postpone it because of the price policy.
We could start several projects, and we already have clients that are interested, but the only concern was pricing.
You only need processes to return the money. You need process, you already have the process, but say you need to return $50,000 or $100,000 every month.
However, in the areas where we work, meeting such a high standard is quite challenging.
For example, online loans. It's most likely an interesting case. However, with others, such as finances, some efficient method to make it efficient and return on money is rather challenging. Make it more than efficient.
For how long have I used the solution?
I have been working with Celonis for one year.
We began communicating with our manager in Celonis. We were provided with presentations on how it works and practical experience with some processes.
What do I think about the stability of the solution?
Celonis is a stable solution.
What do I think about the scalability of the solution?
Celonis is a scalable solution.
We tried using telecom data, but it didn't work very well. One of the biggest is undoubtedly telecom, but necessarily the biggest.
They have the largest data warehouses and the largest amounts of customer information, data, or metadata.
It works even though it doesn't map. Work it is. If telecom is involved in a large country, any issues might likely be resolved via other businesses.
We have three developers who are working with Celonis.
We had expectations of of growing, but, we decided to postpone these projects or end our relationship with Celonis if the pricing and model are no longer affordable.
It really changed three or four months ago. And it's no longer a low price.
How are customer service and support?
I have not contacted technical support. My colleagues have, but I don't have any feedback from them.
Which solution did I use previously and why did I switch?
I work for an integration company. It is an IT firm in Ukraine, and we are now considering becoming a partner with MaintainX. And we've worked with Bizagi previously, before the conflict.
We are going public with Bizagi, but our clients have postponed these actions for various reasons.
Now we are thinking about Nintex or Nintex K2, whether it's an on-premises, off-premises, or cloud solution.
I don't have much experience as a project manager with One Bank working with Camunda, but I'm not sure if Camunda is a suitable choice for us to partner in Ukraine or another country, because we're currently concentrating on countries other than Ukraine, such as Azerbaijan, Kazakhstan, Moldova, and Romania.
We have projects in the Benelux countries. And clients frequently inquire about BPM solutions, and we have a process with Nintex.
K2, as you are aware, is comparable to Nintex, however, it is an on-premise solution.
I have experience in Camunda yes, as the head of the project management office. I'm not responsible directly, but mainly about choosing a solution or choosing the partnership.
Before I was focusing on development. A solution for the bank in Ukraine.
We are a partner with UiPath.
Now, we have focused on more ERP. Process management is on pause now.
Now, we start to think about VPN solutions to add to our portfolio, for the clients.
I am familiar with UiPath Process Mining. I don't have a lot of experience with it, just in a few projects. However, I have received feedback from developers.
When compared to Celonis, it has very basic functions.
How was the initial setup?
The initial setup is not an issue. I am the head of the PMO. I am not personally responsible for it or using its use, but from what I know from my colleagues it was not difficult.
It already has connections, and it could be integrated with various databases, or from Excel to SAP and others; it works well with this.
What about the implementation team?
We completed the deployment ourselves. We have developers, and for us, it is part of our daily work.
What's my experience with pricing, setup cost, and licensing?
We already have a Celonis account that we can use to demonstrate to clients. We could use it in some circumstances, but because we are partners and have a partnership with Celonis, we could use it for free.
Which other solutions did I evaluate?
We looked into the possibility of using UiPath Process Mining, but from my point of view, or from our discussion, which was around a year ago, it's not adequate for companies like telecom or banks.
It is a matter of connectivity. And while we are completely satisfied with UiPath as an ERP solution, I remember that process mining was not as advanced or as good as we thought.
For complex users, such as our client, it was most important how easy it is to understand the process, how the graphs are clear for them, how they can adjust it, and how many have your products, such as EMC.
For example, suppose you intend to optimize a process. Celonis is far better in this instance.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
It's also quite simple to use, which is a great benefit. It's also a no-code or low-code option. Some other solutions chose to be no code or minimal code, but they were not.
The downside is, of course, the pricing. It is only affordable for large or public companies.
For usability and how it works, I would rate it a nine, but because of the pricing, I would rate Celonis an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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July 2025

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AI/ML Engineer at a manufacturing company with 1,001-5,000 employees
Provides great accuracy and a helpful process chart to identify bottlenecks and present a good overview
Pros and Cons
- "The process chart is valuable in identifying the bottlenecks."
- "Lacks a couple of algorithms that can better identify bottlenecks and provide a better view of them."
What is our primary use case?
I'm an artificial intelligence developer and a user of Celonis.
What is most valuable?
The process chart is valuable as it gives you the flow of the entire process. It was quite helpful in identifying the bottlenecks and everything related to the process.
What needs improvement?
I'd like to see a couple of algorithms that can better identify the bottlenecks and provide a better view of those bottlenecks. That's a futuristic approach on this tool.
For how long have I used the solution?
We carried out a POC on Celonis for four months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I was the only person in the company testing the solution and we didn't attempt to scale.
How are customer service and support?
I worked through the training sessions and didn't require assistance from customer support.
How was the initial setup?
The initial setup was fine. It was taken care of by the IT team and I'm not aware of any issues.
What's my experience with pricing, setup cost, and licensing?
We were using a POC license so we did not get to the point of checking licensing costs.
Which other solutions did I evaluate?
I also tried using UiPath but I found Celonis was better because it provided greater accuracy. At the time UiPath did not have great handout documentation available. I found Celonis to be a good software.
What other advice do I have?
I would recommend this product for companies that have connectors available in Celonis, because Celonis is more of a data application. On a POC scale, I rate this solution eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Process Mining Coordinator at a wholesaler/distributor with 10,001+ employees
A stable solution that provides customizable overviews of the process but doesn't integrate easily with other cloud-based software
Pros and Cons
- "The analyst role within this solution is very good; it provides a transaction dashboard, and KPI module, that are completely customizable."
- "We would like this solution to be more flexible in how it interacts with other cloud-based database solutions, so that we can operate more seamlessly."
What is our primary use case?
We are currently using this solution for our P2P and O2C processes, as well as for the audit and conformance functions that the product provides.
What is most valuable?
The analyst role within this solution is very good; it provides a transaction dashboard, and KPI module, that are completely customizable.
What needs improvement?
We would like this solution to be more flexible in how it interacts with other cloud-based database solutions, so that we can operate more seamlessly.
We would also like the data compression element of the solution to be improved. This would allow us to be more efficient with our data storage.
What do I think about the stability of the solution?
We have found the solution to be stable.
What do I think about the scalability of the solution?
We have found that the solution is only scalable if an organization runs particular types of software.
How are customer service and support?
We have found the customer support to be very good.
How was the initial setup?
The initial setup was straightforward, but the deployment took 14 weeks from end to end due to the extent of our integration needs.
What other advice do I have?
We would advise companies to consider the software that this solution would need to integrate with before implementing the product, as this could make the implementation process a lot more complex.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager - Technology at a tech vendor with 10,001+ employees
Impressive transaction logs, good visibility, and functionality
Pros and Cons
- "The most valuable feature of this solution is the PTS service."
- "Celonis should have the ability to automate in the next release, in my opinion."
What is most valuable?
The most valuable feature of this solution is the PTS service.
Once you have completed the analytics and deployed it on an ongoing basis, it will continue to provide the KPIs, dashboards, and whatnot. As we work on projects, we track what improvements are occurring, which is the most important part. Not so much the action flows.
Celonis is the market leader, but I believe it is not truly Celonis, it is all about the transaction logs.
What needs improvement?
Nothing comes to mind in terms of improvement. I believe they are pretty much convinced, and they do a good job at it, nothing comes to mind that they should improve on.
In my opinion, because Celonis is not automated, this is something that should be considered. They will, I believe, be required to do so in the future. They can have the best possible part and potentially an automation solution if they do the scripting. However, it is not an automation tool; rather, it is a process mining solution. They're doing process mining, so they might as well do automation.
Celonis should develop their machine learning. That is an area that could improve.
Celonis should have the ability to automate in the next release, in my opinion.
The price could be scaled down a bit to be cheaper.
For how long have I used the solution?
I have been working with Celonis for more than one year.
What do I think about the stability of the solution?
Celonis is a stable solution.
What do I think about the scalability of the solution?
I believe this is due to how easy it is to locate the transaction log on a single system. And if you can find more and more businesses. If more of the process is on ERT, scaling is simple.
The scale is determined by the number of tables required, whether SAP or Oracle. However, I believe that processes in real life do not exist solely in one system. It's not just on the system of record; there are other add-ons and all, and that's where the integration needs to take place.
We assist our clients with deployment. There are approximately 5,000 or more regular users.
How are customer service and support?
We have no prior experience with technical support.
How was the initial setup?
I believe that is where the majority of the effort should be directed because garbage in, garbage out. One must cleanse the data, which I believe is true for any process mining. Because all of the businesses will lack the necessary tables. I believe that requires effort.
It's straightforward, but that's the point. That is where one must focus the most. Because if you set up tables incorrectly, everything else will be incorrect.
What's my experience with pricing, setup cost, and licensing?
Celonis is expensive, but it is functional.
I would rate it a three out of five.
Which other solutions did I evaluate?
My technical team has evaluated Microsoft and UiPath, but right now we are heavily partnering with Celonis.
What other advice do I have?
It's a useful tool, and I would recommend it to others who are interested in using it.
I would rate Celonis a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Architect/Manager at Deloitte
Responsive technical support, scalable and the set up is less than fifteen minutes
Pros and Cons
- "Celonis provides valuable features with in-depth analysis models and UI."
- "Celonis is a little more expensive than UiPath. Maybe they can work on making it less expensive."
What is most valuable?
Celonis provides valuable features with in-depth analysis models and UI. You can make adjustments to the model for production management. It is a pure process mining tool with automation processes.
What needs improvement?
Celonis is a little more expensive than UiPath. Maybe they can work on making it less expensive.
For how long have I used the solution?
I have been using Celonis for the past two years.
What do I think about the stability of the solution?
Celonis is stable.
What do I think about the scalability of the solution?
Celonis is a scalable solution.
How are customer service and support?
Technical support is very responsive and can handle the issues in a timely fashion.
What's my experience with pricing, setup cost, and licensing?
The Initial setup is in the cloud. You just need to get an account, obtain your enterprise license, and start using it. This took less than fifteen minutes.
What other advice do I have?
I would rate Celonis a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Analyst at Accenture
Analyzing power, automation, and real-time monitoring in a single tool
Pros and Cons
- "Celonis' best feature is a new one called Action Flow, an enhanced version of earlier automation features with lots of integration options with other systems so you can access third-party systems and automate some actions there too."
- "The one thing that could be improved is the guides are not getting updated to cover new features and upgrades, which means we can't use them at their full potential."
What is our primary use case?
Celonis is mainly used for process mining i.e. mining and analyzing business processes to create solutions.
What is most valuable?
Celonis' best feature is a new one called Action Flow, an enhanced version of earlier automation features with lots of integration options with other systems so you can access third-party systems and automate some actions there too.
What needs improvement?
The one thing that could be improved is the guides are not getting updated to cover new features and upgrades, which means we can't use them at their full potential. In addition, the development could be done more quickly, so we don't have to search online for solutions.
For how long have I used the solution?
I've been using Celonis for three years.
What do I think about the stability of the solution?
Celonis has been quite stable since we migrated to the cloud version.
What do I think about the scalability of the solution?
Celonis' scalability is completely customizable.
How are customer service and support?
Celonis' technical support is quite professional, and they respond to tickets raised online quite well and quickly. However, sometimes it takes time to get a response, or they just send links to documentation that we've already seen and don't solve our problem.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have also used SAP Signavio, but I found Celonis to be more mature with much more capability.
How was the initial setup?
The initial setup is straightforward, and a standard deployment takes around three months.
What's my experience with pricing, setup cost, and licensing?
Celonis is cost-effective.
What other advice do I have?
Celonis is a very good tool that can improve your business process in a single package. It provides process analyzing power, automation, and real-time monitoring with a single license. I would give Celonis a rating of eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager - Business Application Owner at Capgemini
Has out-of-the-box connectors for major ERP systems and provides value faster
Pros and Cons
- "From a features perspective, the discovery and analytics parts of Celonis have been valuable, especially the analytics and all of the out-of-the-box process connectors."
- "For example, we would like to see improvement of the simulation capabilities to include a BPMN-compliant modeler. That is, we would like to be able to connect the simulation to the BPMN modeler. I think it's one of the features that is missing in Celonis."
What is our primary use case?
Most of our use cases are for finance and accounting because that's what we focus on. These processes include, for example, accounts payable, procurement, and order to cash.
What is most valuable?
From a features perspective, the discovery and analytics parts of Celonis have been valuable, especially the analytics and all of the out-of-the-box process connectors.
What needs improvement?
Celonis has a simulation module that can only simulate based on the data it was mining from the systems. We would like to have the option to add other activities that are not happening in the systems and be able to simulate that impact as well. In other words, we want to be able to extend the simulation module with these additional features.
For example, we would like to see improvement of the simulation capabilities to include a BPMN-compliant modeler. That is, we would like to be able to connect the simulation to the BPMN modeler. I think it's one of the features that is missing in Celonis.
For how long have I used the solution?
I've been dealing with Celonis since 2020.
What do I think about the scalability of the solution?
It is on the cloud and is scalable because it doesn't depend on any infrastructure that we use.
How are customer service and support?
We have dealt with Celonis' support, and we try to leverage more of the less informal support needs through implementation teams because going through the help desk sometimes takes time. There is room for improvement with regard to response time.
How was the initial setup?
The initial setup is straightforward.
Typically, we have a couple of people, up to five, involved in the implementation. However, it depends on the scope and the size. If the project is small or medium, typically, up to five people are enough.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution.
Our clients have annual licenses.
What other advice do I have?
If you're looking for a process mining tool that comes with a lot of out-of-the-box process connectors and out-of-the-box analysis, then Celonis is definitely a good option. Celonis allows you to deploy it and get the value faster because it already has out-of-the-box connectors for major ERP systems like SAP and others.
If you're looking for something more simple and you want to invest more time in configuration, then you should probably look for another tool.
Also, it's not an inexpensive solution, and there are other solutions on the market that probably are less pricey.
Overall, I would rate Celonis at nine on a scale from one to ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Learn More: Questions:
- Does Celonis support BPMN in Conformance Analysis?
- Is Celonis far superior to UiPath Process Mining or is the gap closing?
- What are alternatives to Celonis for process mining and BPM?
- How is Celonis compared with UiPath Process Mining?
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