PeerSpot user
Infrastructure Expert at a tech services company with 1,001-5,000 employees
Consultant
Great Storage Size, sub-par customer service.

What is most valuable?

Most of the time, they are running a free 50GB for life promotion, which is a pretty good deal.

What needs improvement?

Only web access for non enterprise customers. Come on guys, Dropbox, Google Drive, and SkyDrive all have a syncing feature.The only way to set up a comparable feature is to either:A) Pay for it via an enterprise plan. B) Set up a WebDAV storage link via a disk mount in your OS (Which is slow as molasses and isn't user friendly at all.

What other advice do I have?

My biggest problem with Box.net is the lack of a free desktop syncing feature. They were the first out of the gate with an Android tablet app and a WebOS tablet app. They were ahead of the game everywhere but where it counted, unfortunately.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user420975 - PeerSpot reviewer
it_user420975WW Practice Leader in Solution Architecture and Systems Engineering at a tech company with 10,001+ employees
Vendor

I'm not sure what you mean when you say no sync for non enterprise. I use Box Sync for my free personal account, both on windows and my mac, as well as my iPhone and Android phone

PeerSpot user
Technical Analyst at a non-tech company with 1,001-5,000 employees
Vendor
We have gotten the most use so far from content storage.

What is most valuable?

We have gotten the most use so far from content storage, but other areas (collaboration, platform) are of keen interest for us.

How has it helped my organization?

It has taken us from archaic means of document storage (local server shares) to a completely cloud based and mobile environment. For the first time ever, our sales professionals and managers in the field are able to access company data from anywhere at any time.

For how long have I used the solution?

We have been using Box since June 2015.

What was my experience with deployment of the solution?

We did, with some password reset struggles which appear to be in the rear view.

What do I think about the stability of the solution?

We have experienced 2 major outages since deployment and both were resolved within hours of the outage occurring.

How are customer service and technical support?

Customer Service:

Customer service is top notch with having a dedicated customer success manager assigned to the account.

Technical Support:

Technical support has some room for improvement, but nothing insurmountable.

Which solution did I use previously and why did I switch?

We did not use another cloud solution, but we did use on-premise storage.

How was the initial setup?

The initial setup was as easy as it could be. The Box quick start process is very well thought through and well delivered.

What about the implementation team?

We implemented though Box quick start, the level of expertise was very high.

What was our ROI?

Too soon to have a solid answer here, but all signs point to a very positive one.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user484419 - PeerSpot reviewer
it_user484419Sr Performance Engineer at a tech vendor
Vendor

Box had a powerful document storage to a mobile environment. Not only that it has a capability of Sharing and collaborating across files and folders.

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April 2024
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PeerSpot user
WW Practice Leader in Solution Architecture and Systems Engineering at a tech company with 10,001+ employees
Vendor
The ease of using Box on multi-platforms, including my phone and tablet, along with the collaboration features means I've been able to use it with my family.

Valuable Features:

The ease of using Box on multi-platforms, including my phone and tablet, along with the collaboration features means I've been able to use it with my family (including my non-tech-savvy parents) for simple sharing, as well as with colleagues for team collaboration.

Room for Improvement:

The security settings are such that if I have a folder with subfolders several levels deep, whatever security setting I have for the parent folder gets inherited at all the subfolders. This has been limiting.

Deployment Issues:

We've had no issues with deployment.

Stability Issues:

We've had no issues with stability.

Scalability Issues:

We've had no issues with scalability.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
PeerSpot user
it_user5442 - PeerSpot reviewer
CEO with 51-200 employees
Vendor
Awesome solution that works on many devices...

Valuable Features:

Awesome solution that works on many devices.

Room for Improvement:

I wish the search was faster, like a google search.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user497307 - PeerSpot reviewer
Head Of Information Technology at a real estate/law firm with 11-50 employees
Vendor
We are able to monitor the usage of our users, get usage tips and achieve higher user satisfaction.
Pros and Cons
  • "File sharing, authorization on the back, its ease of use and reliable uptime performance are valuable features of this solution."
  • "The upload speed needs improvement."

What is most valuable?

File sharing, authorization on the back, its ease of use and reliable uptime performance are valuable features of this solution.

Better workflow automation. Get notification whenever new files are uploaded.
Comments can be attached as to gain attention.

Design is great as our users work seamlessly to upload, share and organize their files.

Compatibility with all browsers are also key advantages.

How has it helped my organization?

Now, we are able to monitor the usage of our users, get usage tips and get higher user satisfaction as compared to our own file sharing system.

For how long have I used the solution?

I have used this solution for four months.

What do I think about the stability of the solution?

The upload speed needs improvement.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

The support is great and we are very satisfied.

Which solution did I use previously and why did I switch?

We used Dropbox before but switched to Box, due to its string support for corporate use.

How was the initial setup?

The setup was very easy and the support team had engaged us right from the start.

What's my experience with pricing, setup cost, and licensing?

Better sign a full year's contract to get a discount.

Which other solutions did I evaluate?

We looked at Dropbox and ownCloud.

What other advice do I have?

You can use the free trial and evaluate it, before actually jumping into this great product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Box Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Box Report and get advice and tips from experienced pros sharing their opinions.