BMC TrueSight Operations Management Reviews

Performance and Availability monitoring.

Putting all the infrastructure and application and various monitoring into a Service Context for Service Monitoring. 

Faster, more efficient, better views for the operators to view. A more centralized approach to managing the infrastructures. Improved app visibility features.

TrueSight Operations Manager is a combination of different components (applications) like Presentation Server, Impact Manager, and AppVisibility Manager and IT's Data Analytics, but it provides a seamless integration and a holistic view with Application and Infrastructure Health views.

It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools and saves the need to configure users for all the different components and improving monitoring views.

There are no broader areas of improvement. It would vary, environment by environment. As such, there are no outstanding bugs or defects that are not documented.

No. TSOM 10.7 is quite stable provided it is installed with the vendor recommendations, which are created by the experience drawn from customers and the complexity of the environment.

No issues with scalabilty. The customers where I have implemented this have ranged from small to very large. I have never faced any deployment challenges in any of these cases.

Excellent support from the vendor. Support technicians and developers are all available to help if there is an issue. Support cases are tracked and the resolution (of the same) is pushed to be done faster.

No, I have always worked with BMC Solutions for infrastructure and application monitoring.

Yes, the setup after the design of the solution was pretty straightforward. The vendor has a lot of free Webinars where they will explain the best practices to design a solution and the best ways to implement it. These guidelines can be used to build custom guidelines for the customer.

Implemented with in-house team, have been interacting with Vendor team as well with excellent expertise in Truesight Operations Manager.

I have not dealt with the pricing or licensing, so I cannot comment.

Not applicable.

It is quite an efficient tool. There are continuous improvements being performed to satisfy the customer needs, but like any other tool or automation, it has some issues.

TrueSight offers a global solution with possibility of end to end integration.

I have used the BMC product in two separate instances, the one was as a monitor of monitors for an ops bridge to have a single view of all monitoring tools reporting into one source, this worked extremely well.

The other instance was as a managed services looking at multiple different customers across South Africa.

I believe that the ease of use and UI is great. The ability to fulfill the role as a manager of managers is fantastic. We integrated a number of other monitoring tools into BMC.

I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.

We experienced no issues with stability on both BMC and HP.

Only issue we experienced with scalability was that the maximum growth needs to be catered for in the initial build. Planning needs to be done carefully.

Technical support from BMC was good, had to wait a little longer some times for a response which complicated things with the client.

The companies I worked for were BMC shops from start to finish, made use of Remedy, BCO, Control M etc. Companies wanted the best of breed.

The setups were not complex but there was a large amount of pre-deployment and planning that went into the solutions.

The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model.

Other products were evaluated, such as HP and IBM as well as various opensource solutions.

My advice would be do not cut on the planning time as well as testing time, UAT, SIT as well as FIT.

Also make sure that you have the correct infrastructure in place and also cater for the intended growth.

I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.

I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. 

There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions.

I have been using BMC TrueSight Operations Management for six years.

BMC support is very good, and they always find solutions. They can give you a release back or batch it if somebody needs assistance. This is a good thing for BMC support. BMC support is very good, and you can get the full journey if you have the full solution. 

BMC TrueSight Operations Management has a module covering all the applications and search, the website hardware utilization, and the traffic and storage. You can get all the details, and it will be better if you have different websites. You have the full journey and no need to bother the tool itself.

The initial setup is straightforward and easy to implement quickly. You can receive all the data, and you can have a lot of dashboards covering all the details like how much traffic, the OS, the federal ID, client ID, and location. If all of this is the same, you can create tables, dashboards, server ID, and client ID.

I would advise potential users to try to get TrueSight Infrastructure Monitoring and synthetic when implementing BMC. Then they will have a very powerful solution. The main point is that it's the manager of managers. It would be best if you highlighted this, and BMC can integrate with all monitoring solutions. They will have only one screen to show all. That is the multiple monitoring application.

On a scale from one to ten, I would give BMC TrueSight Operations Management an eight.

Its use depends on the speed of installation.

It's good if you understand the systems and issues well.

The pricing could be better.

It is a stable solution.

It is a scalable solution. We have about five administrators using BMC TrueSight Operations Management.

The technical support is satisfactory.

The initial setup was straightforward. It took us about eight months to implement.

I rate this solution a seven out of ten, and I would recommend it to others. In addition, the solution is deployed on-premises.

The most valuable features of BMC TrueSight Operations Management are the blackouts and event management. 

BMC TrueSight Operations Management could improve the reporting. 

I have been using BMC TrueSight Operations Management for approximately one year.

BMC TrueSight Operations Management is stable.

I have not used the support from BMC TrueSight Operations Management.

If the system meets the prerequisites requirements of BMC TrueSight Operations Management then the process of deployment is not difficult.

The visibility of the environment that the solutions provide is great. The visibility of the entire infrastructure and the ability to drill down to the detail is useful. 

I rate BMC TrueSight Operations Management an eight out of ten.

• Outage Avoidance

Benefits

• Improved Service Quality
• Improved Availability
• Enable Virtual & Cloud
• Reduced Cost

Key Capabilities

• Predictive Service Impact
• Self-Learning Analytics & Predictive Root Cause
• Dynamic Virtualization & Cloud Analytics
• Continuous Deep Dive Diagnostics
• Unified BSM Architecture

It helps to minimize downtime of applications by enabling proactive monitoring.

• Wide support for monitoring
• Strong event management
• Service management capability
• Baselining (analytics)
• Easy to integrate other tools with it

Deployment requires lots of resources (servers). It has too many consoles. Pricing is very high.

No stability issues. We can make it stable by allocating enough resources.

No issues with scalability. We can increase resources vertically, according to growth in infrastructure.

Support quality is good.

Have not used any other product.

It’s bit complex.