Automation Anywhere Reviews

We primarily use this for customer data management.

We use this tool to help perform transformations on our data.

This solution has helped our customers to work with large data. They want to perform data transformations to assist them in making decisions. Our customers are very happy with this tool.

The most valuable feature is the ability to transform data into clusters.

In the next release of this solution, I would like to see a plug-and-play tool for NLP programming.

This solution needs to have more support for big data, including decision-making abilities.

The stability of this solution has improved. We have less than one percent downtime in a day, so it is stable.

This solution scales based on licenses and the number of processes. The bots, themselves, are very mature and can scale. The bots are plug-and-play.

We don't have very many issues so we have rarely used technical support. I would say that my experience with them has been satisfactory. 

We had a lot of manual processes that we wanted to automate. We also had a lot of industry-specific automation tools, but we were not doing bot development. 

I was not involved in the initial setup of this solution, but I have been responsible for some of the updates. The update process is not complex. 

We used a local company to assist us with the implementation of this solution. 

I have seen customers save resources by using this tool. One of them replaced two hundred users with automation.

The licensing fees are approximately $10,000 USD for between five and ten users.

We were already familiar with this solution because we had recommended it for customers in past project proposals. We had also helped them with implementation.

We are having a very good experience with this product. It has capabilities for artificial intelligence, analytical programming, and machine learning. Once you understand your data, you can understand your customer.

In the long run, we see that Automation Anywhere will have a very good place in the market. Data is very important, and we feel that this tool will be a market leader.

This solution is very mature compared to some of the others in the market.

I would rate this solution an eight out of ten.

We use this solution primarily for financial use cases.

We have a bot that monitors quotes and budgets for products that are in their lifecycle or have expired. All of the concerns for finance are automated.

In the finance department, this solution has saved us a lot of money. Employees that were working on manual tasks are now doing things that are more productive.

This solution is easy to use and understand, even for a non-technical person.

Better support for Excel is needed because there are a lot of limitations and we are having issues with it. We do a lot of Excel work, and if we could use it as a database then it would help a lot.

We have had some issues in terms of stability. It is related to certain commands and VMware, and depending on the machine that we are logging into, the bot fails. 

This is a scalable solution. We initially implemented small projects and then expanded them to a bigger level.

The support for this solution is quite good.

The initial setup of this solution was straightforward.

This solution has some drawbacks, but it is easy to implement and easy to use.

I would rate this solution a seven out of ten.

The primary use case is for generating letters. Most of the use cases are HR-based.

The company we work for is the Mahindra Group. When an employee requests letters, they go through the HR department instead of requesting the letter from the bot, Genie, that is already in place. Going through the HR Department creates a manual process across the group.

We have completed a POC directly from Genie. We implemented the RPA so that once the request is received from the employee, the letter is generated and sent to the person through email.

This reduces the tedious manual work required.

With the completed POC, we have an RPA that we have showcased. When you request a letter directly from Genie, within a minute or two you will receive an email with an attachment of your requested letter.

This solution allows for the letter generation to take place within seconds, improving the experience for the employees. When they request something, they've got it.

Generating the letters through Genie is an extremely valuable feature.

This solution reduced the manual work that is required by the HR department.

This solution is easy to use and generates a quick response.

Looking at the POC's requirements and use cases, our customers are asking us for the OCRing of handwritten documents. This is a feature we would like to see included in the next release.

We would like a web-based product for implementation in the cloud.

The licensing needs to be made simpler or shortened. You need to be able to bundle the licenses for clients. Instead of asking for three licenses, which sometimes causes the customer to panic, I would like to have one bundle with three licenses contained within it. It is essentially the same thing but would make more sense to the customer. It is just a different mindset.

I am not able to comment much in terms of stability because we have only completed a POC.

This solution will tremendously reduce the cost in terms of manual work that HR is doing.

The licensing needs to be made simpler or shortened.

My advice to anybody who is researching this solution is to explore it. Try out the solution and its capabilities. Until you do so, you won't know exactly what it is capable of. To now, I have not even explored it one-hundred percent.

We are looking for a web-based product because most of the things we do, and most of the products that we work with, are on the cloud. Once we get a web-based system, we will have more interest and we will be more confident about it. We understand that the web-based system will be released soon.

The product is good, no doubt about it, but we need the OCR for handwritten documents, the web-based solution, and the licensing has to be improved.

I would rate this solution a seven out of ten.

Primary use case is automating data entry functions for accounting and general entry. That has been our primary use case. Since we've started, we have create about five bots (of which three work).

We're too new. We haven't really begun to invest in the option of having automation. I'm hoping at least in the accounting area, people are inquiring about the tool now that they are seeing results.

Of the bots which work, they have automated three of the most time consuming tasks and completely freed up one person to do real work.

Anything that can be done to simplify the solution. I would love to see it where anybody who can run Excel will be able to create bots. Right now, I am watching everyone around me struggle with the tool. I do think the tool is getting there.

From an IT perspective, we had too many issues and headaches.

From an IT perspective, the migration is still very complicated, getting everything set up and running. Security was an issue for us, as well. Developers had to come through our firewalls to develop bots, internally. However, they were coming through a Citrix platform, so there were breakpoints in things they were trying to automate, file servers they were trying to get to, and FTPs that they couldn't get through. 

I understand the next version will have support for Citrix, which might solve some of our problems.

So far, the stability has not been great. We had a lot of migration issues before we got up and running. We will wait and see if this continues with the next version that is being installed. However, once something is up and running, the issues do not persist.

We are only running three bots, so we haven't had to worry about scalability yet. We built the tool to handle about 30 bots. So far, we haven't had any problems with scalability.

It took about six months to scale from the pilot to the number of bots that we are currently using, but the majority of those months were wasted on our upgrade issue.

We went through an Automation Anywhere partner, who handled all the technical support. So, we didn't go the Automation Anywhere technical support directly, except on occasion. We got through all our issues, eventually.

We were not previously automated in any way.

The initial setup was complex.

The IT team wasn't involved directly at the start, so the business sort of started it on their own. Then, the product over came to IT, and we were blindsided by the requests. That was when it became complicated.

We used consultants to build our bots. We are still in the learning process.

We used KPMG for the deployment. They obviously knew the product very well and were also surprised about the migration issues, but they got us through the deployment.

We are measuring our ROI in terms of power saved.

Start simple. There is no reason to jump in with complicated bots. Find simple, small processes that need automating.

The software is there, and it does what it needs to do. The tool can grow and become huge, if it is not already. I hope that we got on early enough that we can keep building on our success.

We have gotten around to looking at the Bot Store yet.

The primary use case would be to do automated processing using Excel with an application, even SAP. We use it for extracting data tables, clicking on data, recording records, and extracting the records table. We use it for all the Excel operations. 

We updated Automation Anywhere already to version A2019 with all the Excel operations.

It has reduced the number of full-time employees. 

The Excel operations are very good. Even in the MetaBot, they have included all the commands. Because of security, we automate our processes in MetaBot. 

IQ Bot is good compared to the other tools available in the market.

The dashboard and Control Room are very good compared to the market.

They are launching cloud into the market, which is very good.

They need to improve the OCR engine which is not up to the market.

We still cannot use IQ Bot with our documents.  

They have to work on the OCR and object cloning features.

However, I have not used version A2019 and cannot comment on the latest Automation Anywhere updates.

I would rate the stability as an eight out of 10.  There is an issue with the object cloning in Excel. OCR is also not that stable. Image recognition works fine, but not all the time.

Scalability is very good.

It is easy to set up.

The licensing costs are a bit high, but the profits are very good. 

I have worked on Automation Anywhere, Blue Prism, and UiPath. The user interface of Automation is good and helpful. 

I have gone through the online training.

We have multiple uses for this solution. We are from a biopharmaceutical background. We are the global technology center for AstraZeneca Biopharma and AstraZeneca Oncology. 

We have many use cases, but one of the primary uses is for all of the business processes. We do the automation, we apply the tool and simplify the work. We currently have more than sixty or seventy bots in place, including in HR and in finance.

As an example, one of the cases we were working on is industry best practices and industry innovators. We reduce the time that scientists spend on manual tasks and put them on more value-added work.

Another example is with adverse effects, where people who take medication can have an adverse reaction. If the customer reports their reactions, it gets automated.

We have several teams and we are not centralized, we have democratized it. We have different sequences; they have their development team, and we manage the Centre of Excellence.

The areas that need improvement are the license management, user access permission, user role access management, and technical support.

We have had many challenges in managing the roles through user automation, but we have heard that 2019 has something new, so we will wait and see.

The stability of this solution is good. 

We have had some challenges since 2017. We have had some progress and improvised the platform. Now it is stable.

We are now hosted in the cloud and all of our data is available. It's reliable and secure.

All of our data is retained in-house only to ensure that we are compliant.

Every year we are improving, and the scalability is there to match. Our platform equally matches our skills.

The technical support needs to be improved to provide exclusive support for each customer.

The deployment was easy and straightforward, and the POC was easy to perform.

We had some input from other people during the implementation.

Using this solution has brought a lot of return on investment in terms of saving hours or FTEs. We are utilizing them in more constructive areas.

We spoke with several vendors. We chose Automation Anywhere because it is user-friendly. The interface is easier to use and the partnership is better.

We allow the developer to train themselves right from the university, and they like several things about the Centre of Excellence person.

For anybody who is researching this solution, I suggest that they try it. It is a good platform to start with. If they were to fix the areas that I have mentioned then it would be a perfect solution.

I would rate this solution a six out of ten.

We are working on implementing automation for a financial use case. Every time somebody travels they have a lot of receipts and they come in different formats. We would like to automate the processing of these receipts. We have a team in the US who have implemented this, and we would like to do the same thing here in India.

The most valuable feature of this solution is the automation of manual tasks, which save us time.

I really like the Automation Anywhere University website because it has a lot of good documents that you can read to learn about the solution.

I would like this solution to be supported on a Mac. Right now, we are using a VM with Automation Anywhere installed inside it, but it would be nice if the solution could be used on macOS.

I would like to see instructional videos on how to use this solution.

We still only have a small group working with this solution, but until now, everything is working fine.

This solution is scalable.

We have not used technical support for this solution.

We did not use another solution prior to this one.

Our US company does a lot of traveling and they are always dealing with receipts. It is a small finance group, yet they were doing a lot of manual work. They have to check for things like a matching date and the correct amount. From there, we understood that we need to do something automated. One of our colleagues from the US attended an Automation Anywhere conference and then they implemented this solution after that.

The initial setup of this solution is very easy.

We have an in-house team who took care of the implementation.

We have a developer license for this solution.

We have tried UiPath but this solution was selected.

This solution did not take us long to learn how to use. We found the guidelines at automationanywhereuniversity.com and started using it.

At this time we use the MetaBot but not the IQ Bot.

This is a solution that I recommended to a friend of mine at another company. They are using Blue Prism, but after telling them about the Automation Anywhere University they started viewing the documents. They are now doing a POC with this solution.

I would rate this solution an eight out of ten.

I belong to the learning and development department, and this solution is part of our capability. We do not have only a single use case. We work on POCs for SMEs, handling the automation of modules such as Vendor Master and journal entries.

In the projects that we are getting, we have been using Automation Anywhere for things like automating Excel. This is a solution that was recommended to us, and we have a roadmap for our resources to scale up and work on that. I see our work with SMEs as a collaboration with Automation Anywhere.

The cognitive automation gives us an edge towards intelligence using IQ Bot, and this allows us to integrate and give a combined solution to a customer.

It is really helpful that this solution is deployed in the cloud.

The integration of IQ Bot, Bot Insight, and other products should be flawless, and the execution should be seamless, so this needs to be improved.

The vendor should make recommendations based on our customer's requirements so that they can make the right choice.

Automation Anywhere will sometimes announce releases or updates in their roadmap, and we wait for them, but they do not happen on time or at all. This happened, for example, when we had an issue with IQ Bot. We ended up waiting for two more months.

The stability of this solution is good. I don't see any issues with the product itself, although when we were integrating, there were a few issues that have since been phased out.

It is on a case-by-case basis, where we found that some things were not working smoothly. As soon as you start integrating other products, using them hand-in-hand, there are issues. Automation Anywhere was there with us to understand and resolve the issues. I had to go myself to identify and understand them, and it was a long process, but it was sorted out.

This is a scalable solution that is robust and will help to take us forward.

Technical support is very good, and we are getting what we require. Initially, it wasn't that great at the start of the year. We had a discussion with them and came up with a communication plan. Since then, it has helped us out and we are happy with that.

The initial setup of this solution is simple. We had the required support and the materials were all delivered, so we were able to do it easily. 

The deployment was performed by our in-house team, and we have control rooms to monitor the bots.

We have seen ROI with this solution in terms of automating manual processes, resulting in FTE benefits.

We purchased the commercial version with the license.

Compared to UiPath, this is a robust tool.

We considered both UiPath and Blue Prism, and I feel that Automation Anywhere is still leading. It is more stable and more structured. They also have the support staff.

This is a stable solution and a product that you can go for.

I would rate this solution an eight out of ten.