Automation Anywhere Reviews

From started working on Automation Anywhere platform, primarily worked on contact center and telecommunication sectors. Now exploring our RPA solution/expertise towards different different sectors such as insurance, medical, transport, education and so on.

With the help of automation anywhere platforms/tools we have done few projects for our existing clients and internal as well. Overall it is a good product which we can use to automation many repetitive tasks or known tasks. Also it has capability to automate complex and unstructured or semi structured datas. 

It has IQ Bot, Meta  bot and bot insight features/products which are a good advantages over all other RPA platforms. Also AA is providing self learning platform where we can up our RPA skills and do develop/hands on practice on the both community (on premise and cloud) editions.

Currently I am using AAEC 11.3.4 and A2019 version. Both are stable and have all the required features. If I will find anything which has to be focus on definitely recommend to AA team.

From 2018, I am working on automation anywhere platforms.

Same I would give 8 out of 10 scale rate.

I will give 8 out of 10 scale rate.

Yes, we had a good experience with customer/technical support team but few more improvement requirements from AA team.

I started with Automation anywhere platform only later I tried other RPA platforms such as UiPath, Nice, Workfusion. But compare to Automation Anywhere I didn't find any other RPA platforms as a competitor. It's a best and easy to learn.

It was very easy and anyone can do it. If they are doing for lab or personal setup. For the client AA teams are helping.

We have implemented through vendor and in-house team.

ROI is good and impressive after using automation anywhere RPA platform.

Pricing is average and less than blue prism. But one thing I would like to add that post 1+ years completion only we can expect ROI because after taking license and putting RPA solutions into production will take lots of efforts and time. Thus in one or below one year time period we can't expect good ROI.

Having said that I found few bugs in the 11.3.1.2 version and later upgraded into 11.3.4 version we didn't find any issue and for other suggested parts they already resolve/added features in the A2019 cloud edition. 

In the A2019 community edition, while running its taking time to run RPA bots and having few bugs related to IQ Bot server connectivity and other things. But they will solve it soon as expected. 

Also in A2019 they should make one separate page or redirected into separate page where we can easily develop RPA bots because in CR webpage my bot section we are not getting enough space to develop resulting its taking time to create bot. Because many developers working on system with screen resolution 1366*768. It will be better if they can add one separate windows/page for RPA bot development in the CR webpage.

I am using this tool to automate one process in a Citrix environment. The process is used to launch one website from which data is captured. After this, another application is opened and the data is pasted into it. The result is our final structured data.

Using Automation Anywhere saves us time, money, and eliminates errors. When the same process is done by humans there are a lot of errors that require us to doublecheck and cross-reference all of the work.

The most valuable feature is the screen recorder, which helps to automate processes easily.

There are a lot of other helpful features such as schedulers and triggers to do things like sending emails after a task is completed. 

MetaBots and IQ Bots are also good features.

There are a lot of options and commands, making this a flexible tool.

We need more commands for PDF integration to make it more flexible.

I have been using Automation Anywhere for the past three years.

Automation Anywhere is the leading RPA tool in the present market.

We primarily use this solution to automate manual processes of limited or negligible value in terms of up-skilling personnel.

AA has indirectly helped in re-engineering processes, which has made them more robust and efficient. Hence, this has helped the business immensely.

The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business.

A Cloud-based version of this solution would reduce dependence on architecture.

Better use case management to prevent each development from scratch would be an improvement.

We normally use automation to interact with SAP applications. Our platform is entirely built on SAP. We are mainly a manufacturing company. We interact with SAP and do a lot of things, like invoicing, entering the value in SAP, and so on and so forth.

The ease of access and deployment are the most valuable features. With SAP, moving from production test to production is very difficult, it takes too long and too much testing. If there's an error or any change in the system, you will have to go through a huge process which takes around one to two months. However, in Automation Anywhere, if you want to do a small or a medium-level change, you can ask the developer to work on it. E.g., one or two weeks is hardly enough for us to develop and deploy it again. So, it sources and is much faster. I believe the security is a very important matter in terms of our company, so that is also an aspect where Automation Anywhere shines.

From an SAP point of view, we have in-built features. They have integrated everything together, so it's much easier for us to use that.

We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday. I had a word with an Executive Officer, and he told me that they took all this into consideration and developed it. 

It depends on how you develop it predominantly. Because it's not judged just by saying that it's not stable or anything like that, it's how you develop a framework and how you do it. That's how. From my experience, we have a good number of developers. On my team's, we have around five to six members who are working on this process. We have created a framework in such a way that we don't miss anything. For the past one to one and a half years, we haven't had any post-production issues. The amount of human errors that have occurred have been reduced to around 15 to 20 per person.

It's a scalable product and process. We've been using it for a long time. There are few products in the market, out of which we chose Automation Anywhere because it suits our company very well. We have a scope of expanding the process and bring new teams in to be involved in this as well.

We have 24/7 support. We usually talk to the representative and get a lot of information. We share our knowledge. 

One of the most important things, which I found interesting at this conference, is even high-level executive people come to us and they ask for feedback, e.g., the drawbacks faced while using this product? They're getting in all the knowledge and feedback, then they're implementing it. The most important thing is they're implementing what, as a developer, we wanted include to make our lives easier and for the business to be satisfied.

The initial setup was straightforward. The new version of A2019, which they have introduced, is much easier than what we are doing now. It's all cloud-based and very easy to install. The whole experience is better.

I have experience working with UiPath as well. The one thing is the customer involvement and experience is much better with Automation Anywhere. The feedback which we give and the response time from the Automation team is much quicker. We had some negative feedback and some suggestions to Automation Anywhere team, which they took into consideration. It's like a people's software, where they listen to developers and improve on it. That's the reason why my organization and I are using Automation Anywhere.

I'll say that it is perfect; 10 out of 10. Because we had some drawbacks in Automation Anywhere, which they fixed and developed, taking into consideration the feedback from a huge community of developers. To consider every piece of feedback and work on that, it's a really tedious task. They worked on that and proved that they can do it again.

We have quite a few use cases that we have built. Not one, but many. I see a lot of value in the cognitive part of it: the IQ Bot. In the traditional RPA market, people have been doing it for a very long time now.

There's one use case that we did it for a U.S. organization for their accounts payable process. That's the biggest use case that we did. We took that and showcased it to all our customers, so they could get confidence. By doing that, we got three to four more leads out of it, increasing the business. That's a huge use case where we showcase the capabilities of IQ and its strongest aspects.

The cognitive is where everyone is heading to in the RPA platform. What really helps RPA to grow is the cognitive part of it. That's where the product is really good. Initially, it started out as RPA, but now there is a cognitive aspect to it. That's a key value to it.

An interesting thing: If you look at AA, the OCR capability is actually from a third-party. They don't have their own OCR in there. They use ABBYY or Tesseract. They should have their own engine built-in with their own IP. It increases the value rather than trying to use a third-party solution. That's where I see a lot of value.

As a product, it's been always very stable. The only thing that we wanted was it to be on the cloud. We saw at Imagine yesterday that now it's on cloud and will be more stable and accessible. People can start building bots in the click of a second. That's the good part. It's more stable now because it's on the cloud.

I don't think there were any challenges. Everybody who wants to do RPA can start very small. They do a PoC, build a few bots, and then they scale up. I don't see a challenge as long as you have the right people doing what they are trying to do. A lot of use cases in our organization are only two to three bots initially, and now, they have 40 to 50 bots. So, I don't think there is an issue in terms of scalability at all.

Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after. Whenever we got stuck, it was all about sprinting. There was a two or three week sprint. Within that, if you just wait for two to three days, it doesn't make sense. The support needs to implode, because I was just talking to a customer now who came directly and asked us, "Can you give us a dedicated support team?" It's feedback from our customer that support takes too long.

It's just the time; the pure amount of time. Imagine processing 5,000 to 6,000 documents, how much time does that take if a person does it? It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.

I would rate it between a seven and eight (out of ten), which is good. I want it to improve on the support. They really need to improve on the support model. Also, the cognitive bit needs to be enhanced. I know that there are other products on the market who do much better than the product that we have. A lot of work can still go into it. One thing, it still cannot do is cursive writing. IQ Bots still cannot read cursive writing. That's where a lot of development effort can go into it and make it a great product.

I actively participate in doing all the data analysis and robotics things in the company.

I work for a Genpact. Its a Genpact India, which is privately maintained. It's a US-based company. We work for a different type of a client. It's not only about healthcare. We work for a financial domain and financial development domain. We deal with different types of analysis, where we apply all types of robotic automation processes along with machine learning algorithms, if required. It all depends upon the client and what they require to done on their behalf.

This solution is all about robotic process automation (RPA), which we deal with. We know that in real life, we have hectic work day-to-day and the volume is increases. Doing manual intervention leads to error. That's why everywhere it feels like we are implementing robotic process automation. In a traditional way, we used to use that RPA console, but this tool helps us do RPA and saves us time, improving our quality. This is required at any level to get a better ROI.

It's all about the client requirement. About six months back, we received a request from a client who wanted us to automate their process. We gave different solutions to do it. They came up with a solution, and said "Okay I want you to go with RPA using this automation tool".

That is how Automation Anywhere came into the picture. It took almost two to three weeks to first learn because we were not aware of how it works. As a consulting company, you need to take a project first because that is the important part. If you miss the project, it will go to another company. So, we took the project and learned about how to involve all these things. We built a team who understood the process, what needed to be done, and what did not need to be done in this particular process, then we took this project.

Based on using this RPA tool, Automation Anywhere, we delivered successfully. The client was happy because they suggested it and gave us the idea. We didn't have to worry about how it would work. So, it was fine for us.

When you look at the volume to process, it takes time. You have a mindset that you may fall in error. If you want to reduce both those things, you need to come up with a solution that will give you both those things together: One is quality, which you are always looking at, and second, your costs. This also saves the cost because you need to hire 10 people to do VBA automation, that will take time. If you use tools which are already enabled with Automation Anywhere, you can enable and use them wherever you want. I feel good comfortable with this particular tool.

I suggest that they add some features in dashboard, where you can say, "These type of features are things that people like more." You want to add those to your project and showcase them to the client so they will be happier. Because you know what features people like if you give a suggestion, that is good for everyone.

I could not say it's a stable product, because when you move in the market, there are many companies are there. They are coming with the different features about your machine learning algorithm, and we should have something predefined.

We already have in Automation Anywhere something that is giving me suggestions. The moment someone is capturing data or reading data, you might suggest, "Okay, you want to do these things." It means that you are giving a suggestion based on the prior historical data that you have collected from different clients. If that is getting enabled, then it would be good because I would not have to worry about what features I would need to add. We know that the client might be looking for these types of features.

I feel day by day there will be an implementation coming up and we will be adding new features. I will look forward to using their services for this.

A tedious task, they have reduced it to a normal task. So, I feel comfortable because Automation Anywhere (the company) is working toward minimizing our efforts, and we are happy with that.

If the process was totally VBA-driven, e.g., sending a mail to a client and attaching so many document to emails, that's very tedious stuff. Something might happen if you do it by VBA automation. E.g., if you're Excel is not responding or what will happen if your system will get hung. The Automation Anywhere tool is in cloud so we don't worry about that. It's all about Internet speeds and servers that are stalling out. I feel that it save us time and provides ROI as a monetary benefit because it reduces FTE, the number of headcount working for a particular project.

I was just aware of this particular tool apart from using a VBA tool for normal automations, I am happy with this tool. I will not be going with another tool. There is always a market open so people can go and switch. However, I feel this is a good tool for day by day. Everything coming over is new, which is very good.

I feel giving them an eight to nine (out of 10). There should be always improvement for any product which comes out the market because there is also a competitor inline with them.

I am leading a team of RPA COE.

I'd like to explain something about the organization. We are a pioneer in mortgage real estate. For more than 20 years, we are serving US based clients and mortgage banks. The main purpose of using the Automation Anywhere is to have something which is more than RPA that is artificial intelligence. We wanted to combine all these skills so our client can get all the benefits. We do not want to train our bot constantly. We want to have something which has a self-learning bot.

This is why we opted for Automation Anywhere and are using IQ Bot. Because we have a machine learning compounded into it, which means by using this tool, our bot is self-learning so we don't need to train again. That was the primary reason.

RPA serves us as a tool or process that improves the efficiency of any organization. Being part of a BPM, we know we cannot go ahead and have more people all the time for any process. At this stage, we need to do something so we can do two things in parallel:

1. We can reduce the costs. 
2. We can improve the efficiency and accuracy. 

This is what we were able to do using RPA.

One of the most valuable features is IQ Bot. If you compare Automation Anywhere with any of the other organizations, we may get same type of RPA solution, as there are multiple organizations. But, IQ Bot was one of the primary reasons to choose Automation Anywhere. Using IQ Bot, we can extract more data out from the documents that are unstructured. Therefore, we need to do two things at the same time:

1. We need to extract the information from image-based documents
2. We need to make sure that the efficiency and accuracy of the extraction is improving with each extraction.

That is a primary feature of IQ Bot and the main reason that we opted for Automation Anywhere.

IQ Bot is the primary reason that we are using this. We are the one who started using this sometime back. What I realized is that it is just a product that came to be into existence. There are a lot of things that can be improved with a lot of scope. We are already engage with Automation Anywhere, giving our feedback, so they can improve. For example, they can improve the scope of extractions. IQ Bot does have some limitations. We have received assurances that in future releases this problem will be solved, and we should be able to do more extractions based upon future releases.

This is what I mentioned about things that they need to improve. They are working on scalability, but I'm expecting them maybe a faster pace for the thing already in place. They need to improve the extraction and accuracy. It's a sort of a journey that we started with a few fears that may end up with a 100 or 200 fears. These are our expectations from IQ Bot. We are quite hopeful that a future release will solve this problem.

It's a good to some extent. We faced an issue where the IQ Bot was very unstable. There were out days, but it's just good their support team is quite helpful. Whenever we set up new environments, we may face these type of issues. However, these are technical challenges which we might expect from any tool. These are new things for everyone, even for Automation Anywhere.

Initially, we faced stability challenges with the IQ Bot server, but now those are stable as compared to previous versions.

It was quite straightforward, considering that people are able to understand what they need. The need is clear, so it's a pretty straightforward solution.

We did not exactly look at another product, but being within the industry prior to this, we used a few different products. The main reason for not choosing the others were they were lacking artificial intelligence and the machine learning component, which has the algorithm within it. 

Automation Anywhere has been more sustainable and scalable.

There is still a lot of scope issues. There is always a gap between the customer and what they sell us. So, the customer is never satisfied. I want to give an eight, nine, or 10, but I still have a lot of expectations from Automation Anywhere, so I'll go for a seven (out of ten).

We have headquarters in London and we also have a presence in the US, Dubai, and a global development center in Hyderabad. We specialize in digital services such as our own chatbot platform, and we are also working on a specific OCI platform called PixTract which would complement existing RPA tools as well as many other projects which are relevant in this scenario.

As we are a partner of Automation Anywhere, there are quite a few use cases that we believe can provide good solutions for most organizations. We are looking at showing that Automation Anywhere is a good solution in terms of automating a lot of centers out there. There a lot of mundane tasks which happen in such centers and which include a lot of processes. I believe that automation can really do a lot of justice [in such cases]. It could be invoice processing in insurance or it could be claims processing in any type of insurance. [It can be used for] automating a lot of manual processes. I see a lot of areas where we can actually do it.

As we speak, we are talking to an insurance company. We are planning to have a PoC on their invoice automation and I see great potential with it.

IQ Bot is something which is going to disrupt the market in the future. We, at Avenir Digital, are particularly impressed with the evolution of IQ Bot and the kind of disruption it is bringing to the OCR space. We are also looking forward to leveraging IQ Bot in addressing a lot of other areas apart from automation or RPA as a tool. We would also want to take IQ Bot to the next level and into other areas.

When talking about IQ Bot, we are talking about computer vision, we are talking about OCR in particular. Thanks to the Digital India campaign, most Indian organizations are actually looking forward to automating their manual process in terms of scanning their ID cards, their bank cards; a lot of validation that happens manually. Everything can be automated and I believe IQ Bot could be a significant contributor there in automating all these. That is one area that we are looking forward to.

The new version 6.5 has come [out]. They are still working on the handwritten format — they want to get more accuracy in handwritten forms, which might take some time. It's everywhere, because the algorithms are evolving and the technology is only going to become more and more accurate. That is one area where we are really looking forward to understanding how IQ Bot can really leverage handwritten forms and also make significant progress into what could be called the "untouched places" at the moment - as far as rural India is concerned.

We have worked with various tools over many years and we believe that Automation Anywhere is one of the most stable platforms. When it comes to concurrency, it provides a great platform for large organizations to go ahead and use this. I believe this platform is very stable.

More than the technical support, we have been relying on presale support. In the future, we might need the technical support as well, when we locate complex use cases. But the presale support and the partner-enablement support have been a great help for us until now.

It's getting simpler day-by-day. The innovation that Automation Anywhere is taking up in terms of getting started in setting up their environment, is making it simpler. I see no problems. It's only going to be better and better. It gives a perfect platform to jumpstart. 

More than that, the initial training that we are being provided also helps us in getting a good, smooth start.

Our general approach to RPA implementation is to go with a PoC first; do a discovery followed by a pilot if needed, and then do full-scale development. That way we can make sure that our customer fully understands the potential and the relevance of the tool.

The reason I'm giving Automation Anywhere an eight out of ten is that no product is perfect.