Arcserve UDP Reviews

It is a backup solution. We use it for small file restores. 

We don't always have volume shadow copy enabled on various products. If someone deletes a file, this is what we use to restore the file.

One of the things that I do like about it is that it has a very good deduplication feature.

The speed of restores should be improved. We have found the speed of large restores rather slow. 

It should also back up Office 365 mailboxes. It would be nice to be able to restore PST files. It might already be there in version 8, which is a new version, but I haven't looked at it.

I have been using this solution for five or six years.

It has been very stable.

It is fine. As long as you have storage and licenses, you can throw it out to as many virtual servers or physical servers as you have.

In terms of its users, it is really just me. They call me when they have deleted a file.

They're decent.

We hadn't used a previous solution. We tend to use Arcserve backup and the UDP together. So, we had nothing like UDP.

It was pretty straightforward. It wasn't bad.

We are the consultants who implement it. In terms of staff required for deployment and maintenance, it is really a nice one-person solution.

We just give people their files back.

The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware.

We didn't really evaluate other solutions. We were an Arcserve shop at the time.

I would advise others to do large test restores and see if that's going to do it because we have had trouble with doing a restore of large amounts of data, and it takes too long.

I would rate it a seven out of 10. It is good.

The solution is used for image backup and recovery.

The ease of use is the best feature of the product.

The price point is quite good. 

Troubleshooting is easy. I've never had critical issues and have been able to deal with the product on my own. 

I don't have any notes for improvement. It's just a general tool. 

Licensing can be quite difficult. 

I've used the solution for a while. I've used it for many years. 

I only have 20 to 25 customers using the solution. 

I've never used the technical support services of the product. I can't say how helpful or responsive they would be. They have been responsive and knowledgeable about licensing questions. However, I've never used them for critical issues. 

Positive

I simply buy their product and install it, typically for clients. 

I am able to handle the installation myself. 

The solution is cumbersome in terms of licensing. 

I'm a reseller and independent consultant. 

I'd rate the solution nine out of ten.

I am a very small organization. I am a single person with a group of clients and most of them are five to ten seats.

I do onsite backups and I deal with ShadowProtect, and a couple of clients have moved up to their cloud solution. I will continue with this type of architecture for the small amount that I do.

We are using this solution almost exclusively for a single-server backup.

It's an extraordinary product. We've had ransomware several times over the last few years.

The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V.

Licensing is an area that needs improvement. I have had six support calls in the last two years all related to licensing because the license would stop all of a sudden.

I have been working with StorageCraft ShadowProtect for a few years.

Everybody has moved to version 6.

It's a very stable solution.

I believe that this solution is scalable, but it an area that I have not exercised.

I have had very little contact with technical support. I tend to work through things myself.

When I have had contact with technical support, I was satisfied. They did a good job.

The learning curve was about 10 years ago. 

I guess maybe at first, it was complex, as none of those products were really matured at the time. It was in its infancy.

I don't pay monthly. I purchase the solution outright and use it until the license is done. I get my money's worth.

It is approximately $400 to purchase a virtual service outright.

I would suggest that you do your backups and backup your backups. Always have multiple backups.

I would rate this solution a nine out of ten.

I am using StorageCraft ShadowProtect on servers and desktop computers.

The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast.

StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast.

I have been using StorageCraft ShadowProtect for approximately seven years.

The stability of StorageCraft ShadowProtect is good.

We are using the solution on a daily basis.

StorageCraft ShadowProtect is scalable, it can be expanded.

For larger enterprises, Veeam or Nakivo is best because of the centralized console.

We have not had issues that we needed to contact support.

I have previously used Nakivo and Veeam backup solutions. The main differences between StorageCraft ShadowProtect and the other two are in StorageCraft ShadowProtect we do not have a centralized console for backups of desktops, servers, or virtual servers.

The initial setup of StorageCraft ShadowProtect is simple and can be done in five minutes.

I rate the setup of StorageCraft ShadowProtect a five out of five.

We did the implementation of the StorageCraft ShadowProtect in-house.

The solution does not require a lot of maintenance, but we have two people that can do the maintenance. We update it approximately twice annually.

The price of StorageCraft ShadowProtect is competitive in the market.

I recommend StorageCraft ShadowProtect to others because it's a very fast backup solution, quick one-file recovery, and the price is reasonable. However, for people who need backup servers and desktops, there is not a central console, it has to be done separately.

I rate StorageCraft ShadowProtect a nine out of ten.

We use this product for its protection software and for backup. I'm a system administrator and we are customers of Arcserve.  

The product makes restoration easy and the solution works quickly. 

We do our backup to tape and data protection over the weekend and it's very slow. I have issues when I do a Snapshot for VMware to a machine and spend time working on it, and I have a problem and want to go back to the snapshot, Arcserve does a full backup all over again. 

I've been using this solution for around six years. 

I think the solution is stable but we had an issue with the JBot a while back. We wanted to add extra disks and when we tried to do that the entire backup was destroyed. The issue was not connected to Arcserve but it caused a huge problem for us. 

I'm the only user in the company but it's a scalable solution. 

I've worked with customer support and they're quite good. 

The initial setup is simple. We used a third party for the implementation. 

We are a solution provider company, and I work with vendors to find products for my customers. This is one of the solutions that we provide and have customers working with.

This solution is used to perform backups of servers, including information from the cloud.

We have experience with the on-premises and hybrid-cloud deployment models, including Microsoft Azure cloud.

The most valuable features are the replication to the cloud and the deduplication. 

The encryption and password protection options are very good.

Taking a snapshot level backup with this solution is very slow compared to other products. The speed of this needs to be improved.

In the most recent version of premium plus the replication has been removed, and it should re-added to the solution. It is a big selling point.

It would be nice to have more features included with the ransomware protection.

The interface needs to be more user-friendly.

The stability of this solution is good.

Scalability of this solution depends on the licensing.

Technical support for this solution is very good.

We used to provide Veeam Backup, as well as Acronis. The pricing for continuous replication is higher than for this solution. 

This initial setup of this solution is straightforward. The deployment takes two days, maximum. One person can handle the deployment and maintenance.

We perform the deployment of this solution for our customers.

Normally our customers purchase the premium plus license, rather than the standard one, which provides more options.

This is a good solution because it offers multiple hybrid options. The same product can support local backup, cloud backup, and backup a server to the cloud as well. It is a complete portfolio available in a single product. When comparing to other products, all of the options are available.

I would rate this solution a six out of ten.

We use Arcserve UDP for the backup replication.

We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature.

I have been using Arcserve UDP for approximately two years.

Arcserve UDP is stable.

I have found Arcserve UDP to be scalable.

Our customers are mostly midsize companies using this solution.

We have plans to increase the usage of the solution in the future.

There is a problem now with the support. Formerly, they had a head office in the country we were working in Turkey. However, they close the offices, and we have to receive support from abroad. It takes a bit of time to receive support.

We evaluated Veeam, but you chose Arcserve UDP.

Arcserve UDP is in the middle range of complexity. The interface can be developed a little bit more to be user-friendly.

The solution is priced well compared to other solutions.

I rate Arcserve UDP a nine out of ten.

We primarily use StorageCraft ShadowProtect for small and medium-sized businesses, backup servers, desktops, and public servers.

The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features.

Physical and virtual servers are treated the same, and an image can be copied from one machine to another, whether physical to virtual, virtual to virtual, virtual to physical, or physical to physical. As a result, you can transition from HP to Dell, or from VMware to Hyper-V to physical.

A lot of their new technologies are not very good. 

The older products were fantastic. They invested in ShadowXafe, OneBox, and other companies, where they purchased hardware and attempted to reinvent product offerings that I do not use because they were difficult.

I have been working with StorageCraft ShadowProtect for ten years.

StorageCraft ShadowProtect has good stability, but ShadowXafe does not.

ShadowProtect does not scale as well as ShadowXafe.

ShadowXafe is an entire space where you can backup all of your virtual machines at once.

It's easier in large environments.

The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long time now, largely because of their support.

They are the worst support organization in existence.

They are assessed using metrics such as closing calls. They are difficult to connect with and even more difficult to reconnect with when you do. They are only interested in resolving cases as quickly as possible. They provide incorrect information.

There are only a few people that know certain products, and getting in touch with them is almost impossible. In general, it is extremely difficult to connect with anyone.

It was completely useless.

A few are good but most are not.

It was more a case of being difficult to reach them. They send you three emails in a row, and if you do not respond, the case is closed, which is frustrating. They don't seem to care about resolving the issue; instead, it appears that they are more concerned with closing the case in order to meet the quota.

In the previous version, the initial setup required the installation of several tools in order to get things working properly. Many of those tools have been combined in the new versions.

The new version is supposedly easier to use, but there is still a lot of fine-tuning to be done, which they may have corrected by now.

Pricing is most likely comparable. Some are more costly than others. They are somewhere in the middle, in my opinion.

ShadowXafe is the new software they have developed, that they have been focusing on it for the past couple of years. ShadowProtect is the older software.

I worked at StorageCraft for seven years. I was responsible for their technical sales. I am familiar with their products, as well as their competition. 

I was on my own for almost five years, using their product and others to do backup recovery as a service for businesses. I use StorageCraft as well as some other vendors to fill in the gaps where they're weak. Because my job at the end of the day is to do a restore for companies.

I resell items, but mostly just implement, and manage their service. In most cases, I pay a monthly fee for whatever software we use.

We still have customers and use StorageCraft. We started using ShadowXafe, but it nearly destroyed my business. For older customers with older products, I reverted to the older version, and Beam for a few others.

If I had to rate ShadowXafe, I would say a two out of ten.

I would rate StorageCraft ShadowProtect an eight out of ten.