Arcserve UDP Reviews

It is a backup solution. We use it for small file restores. 

We don't always have volume shadow copy enabled on various products. If someone deletes a file, this is what we use to restore the file.

One of the things that I do like about it is that it has a very good deduplication feature.

The speed of restores should be improved. We have found the speed of large restores rather slow. 

It should also back up Office 365 mailboxes. It would be nice to be able to restore PST files. It might already be there in version 8, which is a new version, but I haven't looked at it.

I have been using this solution for five or six years.

It has been very stable.

It is fine. As long as you have storage and licenses, you can throw it out to as many virtual servers or physical servers as you have.

In terms of its users, it is really just me. They call me when they have deleted a file.

They're decent.

We hadn't used a previous solution. We tend to use Arcserve backup and the UDP together. So, we had nothing like UDP.

It was pretty straightforward. It wasn't bad.

We are the consultants who implement it. In terms of staff required for deployment and maintenance, it is really a nice one-person solution.

We just give people their files back.

The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware.

We didn't really evaluate other solutions. We were an Arcserve shop at the time.

I would advise others to do large test restores and see if that's going to do it because we have had trouble with doing a restore of large amounts of data, and it takes too long.

I would rate it a seven out of 10. It is good.

I like the tool's speed. 

We have to use a Microsoft hypervisor for installation which is expensive. 

I have been working with the product for one year. 

Arcserve UDP is stable. 

Arcserve UDP's support is good and attends cases within two hours. They are the best. 

Positive

We can deploy the solution in a VMware environment within two to three days. However, a Microsoft hypervisor environment's deployment takes 15 days to complete. You need two resources to complete the process. 

I rate the product a ten out of ten. 

Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy. 

I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those. 

I am satisfied with the tool's stability and rate it a nine out of ten. 

I rate Arcserve UDP's scalability a seven out of ten. My company has 50-100 users for the product. 

I rate Arcserve UDP's installation an eight out of ten. The tool's deployment is not difficult if documentation is provided. For the inexperienced, the tool's deployment can take around 15-20 minutes to complete. 

I rate the product an eight out of ten. 

The solution is used for image backup and recovery.

The ease of use is the best feature of the product.

The price point is quite good. 

Troubleshooting is easy. I've never had critical issues and have been able to deal with the product on my own. 

I don't have any notes for improvement. It's just a general tool. 

Licensing can be quite difficult. 

I've used the solution for a while. I've used it for many years. 

I only have 20 to 25 customers using the solution. 

I've never used the technical support services of the product. I can't say how helpful or responsive they would be. They have been responsive and knowledgeable about licensing questions. However, I've never used them for critical issues. 

Positive

I simply buy their product and install it, typically for clients. 

I am able to handle the installation myself. 

The solution is cumbersome in terms of licensing. 

I'm a reseller and independent consultant. 

I'd rate the solution nine out of ten.

Our customers use Arcserve UDP for backup and recovery. Our customers are schools, universities, banks, finance and insurance sectors.

Customers do not like when there is a price increase, but it is understandable as everything in the economy is getting more expensive. Customers eventually get comfortable with the increased price and stop complaining.

We have been using this solution for three years and are using the latest version. We provide a license link to our partner, and the partner gives it to the customers to install.

The solution is stable. We have not heard any issues or complaints from customers installing it.

The scalability is great and better than the competitors. In addition, it takes just a few hours to install.

The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or Arcserve directly deals with the problem. The technical support is very fast. I rate the technical support a ten out of ten.

The initial setup was complex, but with the help of our IT and engineering staff, it was quite straightforward. Compared to other solutions, the setup of Arcserve UDP is fast. Someone new to the solution can take tutorials and training.

The ROI is very good because of the speed of the backup. So our IT staff don't waste time doing unnecessary work. They can set up and focus on other tasks. I rate the ROI a ten out of ten.

I rate the pricing a six out of ten. Arcserve UDP is not cheap but is also not the most expensive.

I rate this solution an eight out of ten.

I am using StorageCraft ShadowProtect on servers and desktop computers.

The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast.

StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast.

I have been using StorageCraft ShadowProtect for approximately seven years.

The stability of StorageCraft ShadowProtect is good.

We are using the solution on a daily basis.

StorageCraft ShadowProtect is scalable, it can be expanded.

For larger enterprises, Veeam or Nakivo is best because of the centralized console.

We have not had issues that we needed to contact support.

I have previously used Nakivo and Veeam backup solutions. The main differences between StorageCraft ShadowProtect and the other two are in StorageCraft ShadowProtect we do not have a centralized console for backups of desktops, servers, or virtual servers.

The initial setup of StorageCraft ShadowProtect is simple and can be done in five minutes.

I rate the setup of StorageCraft ShadowProtect a five out of five.

We did the implementation of the StorageCraft ShadowProtect in-house.

The solution does not require a lot of maintenance, but we have two people that can do the maintenance. We update it approximately twice annually.

The price of StorageCraft ShadowProtect is competitive in the market.

I recommend StorageCraft ShadowProtect to others because it's a very fast backup solution, quick one-file recovery, and the price is reasonable. However, for people who need backup servers and desktops, there is not a central console, it has to be done separately.

I rate StorageCraft ShadowProtect a nine out of ten.

We use it to back up pretty much everything that we've got in our system. We've got a 13-terabyte license. We back up HyperV servers, files, and SQL. You name it, and we pretty much back it up.

The standard backup and restore feature is most used.

Its interface can be improved. I find it unintuitive.

It could have some integrations. It doesn't have some of the integration and some of the monitoring features that I would normally utilize. Some of the solutions have got integrations with different storage and things like that.

We've had ArcServe for as long as I can remember.

It is overall rock-solid. It does what it says it is going to do, and it does it well.

We're pretty small. We've been able to scale it out for what we needed to do with it. We could do multiple sites when we needed to.

We have only one backup guy who uses this solution. I pop in once in a while if he is not available and restore something, but overall, it is a one-man show.

It covers all our bases in the entire organization, and we aren't planning on expanding any further.

I have not dealt with them, but I know that the person handling the backups has not been super happy with the technical support on that side.

I don't recall using anything else prior to it.

It was pretty straightforward. We've had it for a long time. It was set up a long time ago, and it has been migrated over the years. The person handling the backups has spent quite a few months fine-tuning it.

The person handling the backups did it pretty much on his own. He also takes care of its maintenance. 

Its price seems reasonable. Its price is average as compared to the other products I've looked at. 

We have a three-year license right now. There are no other costs beyond the standard licensing fee.

I would advise making sure that you have your strategy planned. 

I would rate it a seven out of 10. It is a good, solid product, but it doesn't do anything special. It just does what it is told.

We have many servers at our branch head office that are on our premises. A few of those servers and many other user systems are completely being backed up by Arcserve UDP. Approximately 75% of the backups are handled by Arcserve UDP.

There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good.

The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial.

The solution has a deduplication feature but while sending the data over the network it is not utilizing this feature. This could be improved in the future.

I have been using this solution within the last 12 months.

Approximately two years ago in the previous version of the solution, it was not stable. However, in the new releases, it is quite stable and we have increased the user count from 100 to 250.

The solution is scalable, we have 250 users using the solution.

The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very good and helpful to our needs.

The initial setup was not complex and was straightforward.

There is an annual license required for this solution and it is priced well.

We have evaluated other options.

My advice to others is if they want a comprehensive solution where they can do backups of their servers, applications, emails, and user systems Arcserve is a good choice.

I rate Arcserve UDP an eight out of ten.