Arcserve UDP Reviews

I am a very small organization. I am a single person with a group of clients and most of them are five to ten seats.

I do onsite backups and I deal with ShadowProtect, and a couple of clients have moved up to their cloud solution. I will continue with this type of architecture for the small amount that I do.

We are using this solution almost exclusively for a single-server backup.

It's an extraordinary product. We've had ransomware several times over the last few years.

The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V.

Licensing is an area that needs improvement. I have had six support calls in the last two years all related to licensing because the license would stop all of a sudden.

I have been working with StorageCraft ShadowProtect for a few years.

Everybody has moved to version 6.

It's a very stable solution.

I believe that this solution is scalable, but it an area that I have not exercised.

I have had very little contact with technical support. I tend to work through things myself.

When I have had contact with technical support, I was satisfied. They did a good job.

The learning curve was about 10 years ago. 

I guess maybe at first, it was complex, as none of those products were really matured at the time. It was in its infancy.

I don't pay monthly. I purchase the solution outright and use it until the license is done. I get my money's worth.

It is approximately $400 to purchase a virtual service outright.

I would suggest that you do your backups and backup your backups. Always have multiple backups.

I would rate this solution a nine out of ten.

We use this product for its protection software and for backup. I'm a system administrator and we are customers of Arcserve.  

The product makes restoration easy and the solution works quickly. 

We do our backup to tape and data protection over the weekend and it's very slow. I have issues when I do a Snapshot for VMware to a machine and spend time working on it, and I have a problem and want to go back to the snapshot, Arcserve does a full backup all over again. 

I've been using this solution for around six years. 

I think the solution is stable but we had an issue with the JBot a while back. We wanted to add extra disks and when we tried to do that the entire backup was destroyed. The issue was not connected to Arcserve but it caused a huge problem for us. 

I'm the only user in the company but it's a scalable solution. 

I've worked with customer support and they're quite good. 

The initial setup is simple. We used a third party for the implementation. 

I am a partner for StorageCraft and work with my customers who are small businesses and use the solution to backup their servers. I am able to backup to a local disk and replicate it in my data center where I have a small network for software applications and customer backups.

This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth). It is easy to store, maintain, and check backups.

I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve.

This solution is stable.

This solution is scalable.

Technical support is very fast for the most part.

The initial setup was straightforward.

I was able to complete the setup myself.

As an MSP partner, I believe that the prices are fair.

I would rate this solution an eight out of ten.

Our primary use case with Arcserve is as a backup solution.

We used Arcserve as a backup solution, but it wasn't very flexible. The UDP at Arcserve had multiple issues, and we could not go into granular details of retrieving backup information. For example, what backups existed during what time. We were not able to retrieve to satisfy our requirements. I'm not really satisfied with Arcserve. As a whole, the solution was not very promising.

The product could be improved. For example, on Veritas, you can see a particular file, when it was backed up, on what particular archive it exists, et cetera. We were unable to retrieve that specific information from Arcserve for our requirements.

There could be additional features added based on the practical concerns we had. If I have backed up a certain amount of data, I want to know, if I give the path of the data, how much of data has been backed up, and the sizing information with regards to data. That information could be included in the features.

I've been working with Arcserve UDP for about three years.

The stability of the solution is okay. We used it for some time, but it was not meeting our requirements properly.

We didn't scale the solution, so I'm unable to comment on the scalability of it.

We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the requirements that we had. We weren't contacting Arcserve, but I'm sure the vendor consulted support.

The pricing is moderate.

I would rate the solution a four out of ten.

I would not recommend the solution based on our experience. It depends on the situation. If you just want VMware or backup, it's okay, but in an extensive manner, if you want to use backup technology and tools, then it does not have the flexibility. So I would recommend it if there is a general case. If not, I would say look for something else.

We use Arcserve UDP for the backup replication.

We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature.

I have been using Arcserve UDP for approximately two years.

Arcserve UDP is stable.

I have found Arcserve UDP to be scalable.

Our customers are mostly midsize companies using this solution.

We have plans to increase the usage of the solution in the future.

There is a problem now with the support. Formerly, they had a head office in the country we were working in Turkey. However, they close the offices, and we have to receive support from abroad. It takes a bit of time to receive support.

We evaluated Veeam, but you chose Arcserve UDP.

Arcserve UDP is in the middle range of complexity. The interface can be developed a little bit more to be user-friendly.

The solution is priced well compared to other solutions.

I rate Arcserve UDP a nine out of ten.

We primarily use StorageCraft ShadowProtect for small and medium-sized businesses, backup servers, desktops, and public servers.

The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features.

Physical and virtual servers are treated the same, and an image can be copied from one machine to another, whether physical to virtual, virtual to virtual, virtual to physical, or physical to physical. As a result, you can transition from HP to Dell, or from VMware to Hyper-V to physical.

A lot of their new technologies are not very good. 

The older products were fantastic. They invested in ShadowXafe, OneBox, and other companies, where they purchased hardware and attempted to reinvent product offerings that I do not use because they were difficult.

I have been working with StorageCraft ShadowProtect for ten years.

StorageCraft ShadowProtect has good stability, but ShadowXafe does not.

ShadowProtect does not scale as well as ShadowXafe.

ShadowXafe is an entire space where you can backup all of your virtual machines at once.

It's easier in large environments.

The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long time now, largely because of their support.

They are the worst support organization in existence.

They are assessed using metrics such as closing calls. They are difficult to connect with and even more difficult to reconnect with when you do. They are only interested in resolving cases as quickly as possible. They provide incorrect information.

There are only a few people that know certain products, and getting in touch with them is almost impossible. In general, it is extremely difficult to connect with anyone.

It was completely useless.

A few are good but most are not.

It was more a case of being difficult to reach them. They send you three emails in a row, and if you do not respond, the case is closed, which is frustrating. They don't seem to care about resolving the issue; instead, it appears that they are more concerned with closing the case in order to meet the quota.

In the previous version, the initial setup required the installation of several tools in order to get things working properly. Many of those tools have been combined in the new versions.

The new version is supposedly easier to use, but there is still a lot of fine-tuning to be done, which they may have corrected by now.

Pricing is most likely comparable. Some are more costly than others. They are somewhere in the middle, in my opinion.

ShadowXafe is the new software they have developed, that they have been focusing on it for the past couple of years. ShadowProtect is the older software.

I worked at StorageCraft for seven years. I was responsible for their technical sales. I am familiar with their products, as well as their competition. 

I was on my own for almost five years, using their product and others to do backup recovery as a service for businesses. I use StorageCraft as well as some other vendors to fill in the gaps where they're weak. Because my job at the end of the day is to do a restore for companies.

I resell items, but mostly just implement, and manage their service. In most cases, I pay a monthly fee for whatever software we use.

We still have customers and use StorageCraft. We started using ShadowXafe, but it nearly destroyed my business. For older customers with older products, I reverted to the older version, and Beam for a few others.

If I had to rate ShadowXafe, I would say a two out of ten.

I would rate StorageCraft ShadowProtect an eight out of ten.

The most valuable feature is the duplication.

Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue.

We have also had trouble with the tape sorter.

We have complaints about the simplicity of this product. They have the agent-based and agentless setup options, and there have been issues that meant we could not utilize Arcserve after a catastrophe with our network.

We have been using Arcserve UDP since 2016.

The price of this product is high and it should be lower.

I would rate this solution a six out of ten.

We are a solution provider company, and I work with vendors to find products for my customers. This is one of the solutions that we provide and have customers working with.

This solution is used to perform backups of servers, including information from the cloud.

We have experience with the on-premises and hybrid-cloud deployment models, including Microsoft Azure cloud.

The most valuable features are the replication to the cloud and the deduplication. 

The encryption and password protection options are very good.

Taking a snapshot level backup with this solution is very slow compared to other products. The speed of this needs to be improved.

In the most recent version of premium plus the replication has been removed, and it should re-added to the solution. It is a big selling point.

It would be nice to have more features included with the ransomware protection.

The interface needs to be more user-friendly.

The stability of this solution is good.

Scalability of this solution depends on the licensing.

Technical support for this solution is very good.

We used to provide Veeam Backup, as well as Acronis. The pricing for continuous replication is higher than for this solution. 

This initial setup of this solution is straightforward. The deployment takes two days, maximum. One person can handle the deployment and maintenance.

We perform the deployment of this solution for our customers.

Normally our customers purchase the premium plus license, rather than the standard one, which provides more options.

This is a good solution because it offers multiple hybrid options. The same product can support local backup, cloud backup, and backup a server to the cloud as well. It is a complete portfolio available in a single product. When comparing to other products, all of the options are available.

I would rate this solution a six out of ten.