Arcserve UDP Reviews

We primarily use the solution for backup purposes.

It's more the convenience of the solution than an overall improvement to our organization. I can restore online and check that it is working alright as well.

The backup is the most valuable feature. It also makes storage very easy.

The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week.

The stability is very good.

The solution offers good scalability. I don't have plans to increase the usage at this time. Only I am using it.

I've never had to call technical support, so I can't speak to the service level.

Previously, we used NetVault. It didn't have all of the solutions we needed for the VM, so we switched.

The initial setup is easy; it wasn't complex. Deployment took about three hours. You just need one person for deployment and maintenance.

I did have help with the implementation.

The licensing we have is a yearly contract. I don't think there are costs beyond the standard licensing fee.

I am using the on-premises version of the solution.

I like the solution; it's working well for us.

I would rate it eight out of ten.

We use it to back up pretty much everything that we've got in our system. We've got a 13-terabyte license. We back up HyperV servers, files, and SQL. You name it, and we pretty much back it up.

The standard backup and restore feature is most used.

Its interface can be improved. I find it unintuitive.

It could have some integrations. It doesn't have some of the integration and some of the monitoring features that I would normally utilize. Some of the solutions have got integrations with different storage and things like that.

We've had ArcServe for as long as I can remember.

It is overall rock-solid. It does what it says it is going to do, and it does it well.

We're pretty small. We've been able to scale it out for what we needed to do with it. We could do multiple sites when we needed to.

We have only one backup guy who uses this solution. I pop in once in a while if he is not available and restore something, but overall, it is a one-man show.

It covers all our bases in the entire organization, and we aren't planning on expanding any further.

I have not dealt with them, but I know that the person handling the backups has not been super happy with the technical support on that side.

I don't recall using anything else prior to it.

It was pretty straightforward. We've had it for a long time. It was set up a long time ago, and it has been migrated over the years. The person handling the backups has spent quite a few months fine-tuning it.

The person handling the backups did it pretty much on his own. He also takes care of its maintenance. 

Its price seems reasonable. Its price is average as compared to the other products I've looked at. 

We have a three-year license right now. There are no other costs beyond the standard licensing fee.

I would advise making sure that you have your strategy planned. 

I would rate it a seven out of 10. It is a good, solid product, but it doesn't do anything special. It just does what it is told.

We were using the hybrid model of this solution but now we're using the on-prem model. We switched to on-prem mainly because of the costs and that it's reachable when something happens. We use this solution to backup the virtual server. 

The data protection functionality is the most valuable feature of this solution.

It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration. 

I would like to see an integrated solution from Arcseve to replicate it to the Azure environment of Arcserve itself, an environment set up by Arcserve ready to connect to the UDP software. It should be a plug and play to replicate the data to an Azure of Arcserve itself. 

It is pretty stable. In the past, we had some issues with a different version in which we had to eventually shut down the servers in the production environment. Now, we don't have any issues with it.

Scalability depends on the configuration. Only I use this solution in my company because I'm the only one in my company who is responsible for the backup and restore functionality. I am also the only one who maintains it. 

Their technical support is excellent. They always understand what the problem is.

The initial setup was straightforward. It took around two or three hours. 

I deployed it myself. 

We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP.

I would rate it an eight out of ten.

Think better of the configuration before shutting off the whole backup environment because when it's running for a couple of months or years it's difficult to change the data storage location and configuration. It would be nice to have more of a whitepaper from Arcserve with respect to setting up certain environments. 

My primary use case for this solution is for backup and restoring. We use it for our VMware solutions and also our physical machines. It's good software that is helping us with our restoring.

The most valuable features of this solution are that I can by just one click, copy and paste anything that I would want. I do not have to restore the whole virtual machine. I can just right-click, open it in Arcserve view, and copy anything I want to add to the production. This is very easy and simple. And, the restore function is very fast. This is a huge benefit. The backup is also very short.

Every time I change the disc, I have to do a full backup. But, we were serviced for this, and it appears to not be doing this anymore.

It is very stable. It has not crashed for us. And, every time that we needed to restore something, we had it. We could restore very fast.

I like the scalability of the solution. It seems OK.

We use technical support by a local provider that is very good.

I was not involved with the initial setup of the solution, my manager was in charge of that for our organization.

I do not work with the pricing or licensing issue of the solution for our organization.

Before choosing a solution, I always consider the stability and whether it is doing the work and restoring that it is supposed to do. 

Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy. 

I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those. 

I am satisfied with the tool's stability and rate it a nine out of ten. 

I rate Arcserve UDP's scalability a seven out of ten. My company has 50-100 users for the product. 

I rate Arcserve UDP's installation an eight out of ten. The tool's deployment is not difficult if documentation is provided. For the inexperienced, the tool's deployment can take around 15-20 minutes to complete. 

I rate the product an eight out of ten. 

Our primary use case with Arcserve is as a backup solution.

We used Arcserve as a backup solution, but it wasn't very flexible. The UDP at Arcserve had multiple issues, and we could not go into granular details of retrieving backup information. For example, what backups existed during what time. We were not able to retrieve to satisfy our requirements. I'm not really satisfied with Arcserve. As a whole, the solution was not very promising.

The product could be improved. For example, on Veritas, you can see a particular file, when it was backed up, on what particular archive it exists, et cetera. We were unable to retrieve that specific information from Arcserve for our requirements.

There could be additional features added based on the practical concerns we had. If I have backed up a certain amount of data, I want to know, if I give the path of the data, how much of data has been backed up, and the sizing information with regards to data. That information could be included in the features.

I've been working with Arcserve UDP for about three years.

The stability of the solution is okay. We used it for some time, but it was not meeting our requirements properly.

We didn't scale the solution, so I'm unable to comment on the scalability of it.

We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the requirements that we had. We weren't contacting Arcserve, but I'm sure the vendor consulted support.

The pricing is moderate.

I would rate the solution a four out of ten.

I would not recommend the solution based on our experience. It depends on the situation. If you just want VMware or backup, it's okay, but in an extensive manner, if you want to use backup technology and tools, then it does not have the flexibility. So I would recommend it if there is a general case. If not, I would say look for something else.

We have many servers at our branch head office that are on our premises. A few of those servers and many other user systems are completely being backed up by Arcserve UDP. Approximately 75% of the backups are handled by Arcserve UDP.

There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good.

The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial.

The solution has a deduplication feature but while sending the data over the network it is not utilizing this feature. This could be improved in the future.

I have been using this solution within the last 12 months.

Approximately two years ago in the previous version of the solution, it was not stable. However, in the new releases, it is quite stable and we have increased the user count from 100 to 250.

The solution is scalable, we have 250 users using the solution.

The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very good and helpful to our needs.

The initial setup was not complex and was straightforward.

There is an annual license required for this solution and it is priced well.

We have evaluated other options.

My advice to others is if they want a comprehensive solution where they can do backups of their servers, applications, emails, and user systems Arcserve is a good choice.

I rate Arcserve UDP an eight out of ten.

I am a partner for StorageCraft and work with my customers who are small businesses and use the solution to backup their servers. I am able to backup to a local disk and replicate it in my data center where I have a small network for software applications and customer backups.

This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth). It is easy to store, maintain, and check backups.

I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve.

This solution is stable.

This solution is scalable.

Technical support is very fast for the most part.

The initial setup was straightforward.

I was able to complete the setup myself.

As an MSP partner, I believe that the prices are fair.

I would rate this solution an eight out of ten.