Arcserve UDP Reviews

We were using the hybrid model of this solution but now we're using the on-prem model. We switched to on-prem mainly because of the costs and that it's reachable when something happens. We use this solution to backup the virtual server. 

The data protection functionality is the most valuable feature of this solution.

It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration. 

I would like to see an integrated solution from Arcseve to replicate it to the Azure environment of Arcserve itself, an environment set up by Arcserve ready to connect to the UDP software. It should be a plug and play to replicate the data to an Azure of Arcserve itself. 

It is pretty stable. In the past, we had some issues with a different version in which we had to eventually shut down the servers in the production environment. Now, we don't have any issues with it.

Scalability depends on the configuration. Only I use this solution in my company because I'm the only one in my company who is responsible for the backup and restore functionality. I am also the only one who maintains it. 

Their technical support is excellent. They always understand what the problem is.

The initial setup was straightforward. It took around two or three hours. 

I deployed it myself. 

We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP.

I would rate it an eight out of ten.

Think better of the configuration before shutting off the whole backup environment because when it's running for a couple of months or years it's difficult to change the data storage location and configuration. It would be nice to have more of a whitepaper from Arcserve with respect to setting up certain environments. 

My primary use case for this solution is for backup and restoring. We use it for our VMware solutions and also our physical machines. It's good software that is helping us with our restoring.

The most valuable features of this solution are that I can by just one click, copy and paste anything that I would want. I do not have to restore the whole virtual machine. I can just right-click, open it in Arcserve view, and copy anything I want to add to the production. This is very easy and simple. And, the restore function is very fast. This is a huge benefit. The backup is also very short.

Every time I change the disc, I have to do a full backup. But, we were serviced for this, and it appears to not be doing this anymore.

It is very stable. It has not crashed for us. And, every time that we needed to restore something, we had it. We could restore very fast.

I like the scalability of the solution. It seems OK.

We use technical support by a local provider that is very good.

I was not involved with the initial setup of the solution, my manager was in charge of that for our organization.

I do not work with the pricing or licensing issue of the solution for our organization.

Before choosing a solution, I always consider the stability and whether it is doing the work and restoring that it is supposed to do. 

It has improved our disaster management. If necessary, we can restore all our databases and applications. No matter what happens, we have backup.

Arcserve is user-friendly and allows us to back up all the servers and centrally manage them.

• We cannot restore each user's mailbox. Each user's mailbox should be independently restorable.
• This solution is very slow. If you select all of the servers, it runs for a long time. Even a full night is not enough to perform a backup. It needs to be faster.
  
• We are using a Linux server and a Windows Server, and those servers should be supported, as well as SQL Database, mail databases, and file servers.
• If anything happens to one server we should be able to switch to another server.

It's not very scalable.

The support is not really so good. Sometimes we have had to find solutions on our own.

I would rate Arcserve at five out of 10. It's slow, and we cannot restore each user's mailbox individually.

High availability.

I proposed and set up DR and HA solutions for customers who are high profile and in need of business critical functionalities. Implementing these solutions raised the company profile considerably, as the solutions are exactly what organizations need these days.

The product requires too many VMs as intermediaries.

One year.

No, the internet provides the stability factor.

No.

Eight out of 10, due to the local support offered by local distributors.

Yes, our old solution used tape backups and didn't allow HA for secondary sites, active-passive, etc.

Initial setup is a little complex but there are guides so it is manageable.

Pricing is very expensive and licensing is on an annual basis, but this is the norm for a lot of providers today.

Yes, Veeam.

Go with Veeam. Veeam is cheaper and more flexible and uses few VM intermediaries.

Cross-platform support: Hyper-V can be restored in VMware and vice-versa. True online High Availability of Physical and Virtual Machine; full system.

It can protect DC and DR both, and it is very helpful for DC-DR replication.

All Windows, virtualization and Linux VM systems.

Five years.

No.

No.

The best.

Yes, HP Data Protector and Symantec, Double-Take, and all the software's functions which can be done by one Arcserve UDP.

Yes, straightforward.

It's simple and okay.

Veeam.

Just use Arcserve UDP for Backup, Replication, and a High Availability solution. It is one software and one console for all kinds of data protection.

Deduplication, virtual standby and replication. Easy to use, good stability, and disk space gain with greater data protection and we were able to replicate the environment to another place or other platform at no additional cost.

Disk space savings with a higher number of protected data and better performance due to the absence of agents in the virtual servers.

Replication cloud.

Two years.

None.

None.

Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems.

We always use Arcserve.

Simple.

Good prices for the features that they offer.

We always use Arcserve.

Evaluate the functions that the product has available without additional pricing.

Data store deduplication, which saves space on storage and time to backup.

Compliance on information security and reliability.

Use of RAM memory. I see no way to improve this without a SSD disk. I could not explain this more technically on a development level. The high use of RAM memory is a headache for those who wants to implement the system WITH all the resources in use. The RAM is used to cache data and make the deduplication process possible.

Three years.

No.

No.

Low. They are available in a few languages and the ones supporting me had a low level of knowledge.

Symantec Backup Exec 12-14. Ease use, backup speed, and restore.

No, very simple.

Simple licensing and are on average market prices.

Symantec Backup Exec.

Mind the prerequisites planning. The deployment thinking is three years in the future.

It is easy to use and is an all-around solution for the backup of the Windows/Linux/Hyper-V/VMware environments.

It has a very simple installation and a straightforward setup.

Replication, deduplication and the cloud integration are the most valuable features.

We now have a backup which is replicated to a remote site with instant recovery.

Arcserve needs to add the Linux appliance for the setup, which should be available as the software appliance with an automated install on Bare Metal, as it is available for the OVA on VMware or Microsoft Hyper-V that supports KVM.

What I would like to see available in Arcserve is:

Virtual appliance for VMware, Hyper-V and KVM.

A software appliance that is ISO so you start installation on an approved server (from HPE, DELL, Cisco whatever as long as it is Tier 1 vendor available in every country today) and you create appliances without much thinking regarding how to lay down configuration.

The reason for this is that the support network for Arcserve appliances is not available in most of the countries outside USA or EU to replace broken units in less than 15 days.

So you stay without backup for a minimum of 15 days. With the software appliance, you avoid virtualization overhead and you create appliance according to best practice from Arcserve. This is something we do with Sophos UTM often.

Finally, I would like to see better integration with HCI (Nutanix, Scale Computing, and SimpliVity).

I have used this solution for three years.

There was no stability issue.

There were no scalability issues either.

Technical support is great.

Previously, we were using HPE Data Protector, however, it was a too complicated and outdated interface, so we moved over to this solution.

It has a very simple and straightforward setup.

You should take a look at Arcserve UDP and compare it to some other solutions.

We looked at Veeam, Unitrends, NAKIVO and Simpana Commvault.

It is a very good product for most of the organizations.