Acronis Cyber Protect Reviews

The most important use case is to backup notebooks and other environments of the completed image and to back up global environment imaging and you can leverage the backup when you are making a migration as well. 

The solution is stable. The performance has been fine so far.

We found the installation process to be pretty simple. You don't need a huge team to implement it. Just one person is fine. 

Technical support is great.

I don't find the product to be overly scalable. 

The product would be better if they offered more integration capabilities. 

I've used this solution for this year and the previous year as well. In total, we've likely used it for four or five years at this point. 

We've found the stability to be very good. The solution is reliable and offers nice performance. There aren't bugs. It's not glitchy. I don't find that it crashes or freeze. 

The product isn't very scalable. It's an aspect they could improve upon. Right now, it's limited. 

We have six to seven customers using the solution. There might even be a few more in some special environments. 

The support has been great. they don't need to be faster. They're very helpful and responsive, and we're satisfied overall. We find having them to be very important. 

The initial implementation was not complex or difficult. It was very easy, very straightforward. 

The deployment itself only takes about an hour or so. It's not a long and drawn-out process. 

You only need one person - an admin - for the deployment and maintenance tasks. 

We pay a yearly licensing fee. There are no additional costs to the standard license and fees.

I'd advise other users that, if you're making a backup with Acronis, you always ensure you do a double backup.

I'd recommend the solution to other users and companies. It offers an excellent level of service. We are satisfied with them. 

I'd rate the solution at an eight out of ten.

I use Acronis Backup to make images of the systems, mostly for the servers, but some workstations as well. In some of the systems, we have enabled the disaster recovery option and the SQL Backup.

For local backups, it has options to back up almost any storage. The back can be either a shared folder or anything you want, it's pretty flexible.

We have sometimes issues with the child copies and other similar functions, but it's normal with any backup solution. We need to fix those issues first in order for us to be able to do the backup properly.

I have been using Acronis Backup for one and a half years.

We had some difficulties with the child copies but after we fixed them the solution was stable. It does a good job.

The solution is scalable. However, any cloud storage is more flexible than an on-premise solution.

The technical support needs some improvement. Although I haven't been requiring any support lately, I do not know how they are now. Initially, I had some issues with the response which was not very good, they were not quick. The support agent was requesting a lot of information that you had to send in order for them to check on the issue, instead of focusing on resolving the issue. It was a hassle.

The installation is not difficult. There is a process of registration that you have to complete. When you install Acronis Backup, you have to do a registration of the endpoint to allow it to register on the portal. For that, you need to have the credentials and login, and sometimes it's a hassle. I understand there's no other way around the registration, it has to be done this way.

After you install Acronis Backup, it has an option to update the agent automatically. After you are done with your first backup you can forget about the solution. It will prompt you if you need to do any maintenance or updates. There is not much maintenance.

The pricing is reasonable. However, it depends on the storage that you use. It would be great to have a package that we can use up to a certain size of the backup, this would allow us to know what the price is going to be up to that capacity. 

There are a lot of options available. There are additional security options you can add, such as malware protection.

It's a good idea to have a backup locally and in the cloud. 

I rate Acronis Backup an eight out of ten.

We were using Acronis Backup for Windows Servers, such as Windows 2003 and 2008 operating systems. We had old Windows systems and we were using Acronis Backup.

Acronis Backup is easy to use.

When you are using enterprise hardware and software that increases over time, there need to be better and more management features. For pure backup software, it is fine, but when it comes to managing a large infrastructure it is lacking.

I have been using Acronis Backup for approximately seven years.

Acronis Backup is not scalable.

We have 10 people in my organization that use the solution.

We are a large company, we are the Steel Authority of India Limited. We span across all of India. We are the biggest steel manufacturers in the country, we have more than 60,000, people working in the company. Generally, I am using Veeam, but there may be other parts of the organization still using Acronis Backup.

The technical support of Acronis Backup is not very responsive in support. We needed it a few times, but it was not very readily available.

We were using Windows backup before Acronis Backup. I use currently using Veeeam backup.

The initial setup is very simple. The full deployment process took half an hour.

We did the implementation ourselves. We have a team of ten that can do the maintenance of the solution.

The return on investment was great because it saved us many times, it saved our lives many times. We lost a machine and we could recover it using Acronis Backup. The return of investment measurement is great.

We were on a perpetual license for Acronis Backup.

I evaluated Cohesity.

We started using this solution because it was recommended by a German company called Siemens.

We no longer use Acronis Backup but we wanted to at that time continue with it. However, Acronis did not want to listen to us to enable us more possibilities for us to consider them. Their response was very cold. We looked into other companies, such as Veeam and Cohesity and we went with Veeam.

I rate Acronis Backup an eight out of ten.

It is used for backup. In terms of deployment, it has got the capability of both. It can be on-premise and on the cloud.

Acronis is a flexible solution. It can back up workstations, endpoints, and even your virtual environments and cloud-based environments. So, we can do the backup of the whole gamut of products.

We can also do instantaneous recovery of individual items, files, documents, etc. It also has good pricing and support.

I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup solution, it would be great. Some addition to cybersecurity would really be helpful so that it becomes a kind of a suite of products. Backup and recovery form a part of the broader security strategy. Its integration with other cybersecurity solutions would provide proper visibility to not just your cybersecurity dashboard but also to all of your backups. You would have a pretty good view of the entire security landscape that you are managing.

It should definitely be more stable, and it should support larger platforms. It can maybe support cross-cloud implementations.

I have been using this solution for at least five years.

It is stable, but it could be more stable.

It is scalable for medium to large environments but not for very large environments.

So far, we have provided this solution to about 15 to 25 customers. 

Technical support from Acronis is pretty good. It is world-class.

It has got very good and broad support.

Its installation is not very difficult. It is pretty straightforward. With a little guidance from the manuals and other resources, a regular skilled engineer can easily perform the installation. Of course, it is not suitable for a layman.

We have two engineers supporting it. We also have one Sales and Account Management person for managing the plans.

Its price is quite friendly on the pocket. You need to pay the licensing cost upfront, and then the support charges are on an annual basis.

I would definitely recommend Acronis to those who are starting out on the backup and recovery or want to migrate to and are looking for a fine-grain and stable solution. The good part is that you can still have the backup on the cloud. So, that would also take care of your offsite backup.

I don't have many comparison points. Based on whatever experience I've had on Acronis, I would rate it a nine out of 10.

We use this solution to basically backup anything. Servers, physical or virtual, and also some critical workstations. We can backup as emails or as folders. We are partners with Acronis and I'm the general manager.

The solution has helped us because it supports a lot of platforms and we don't have to install anything at our end in terms of a server and the like. Everything is on the cloud and that's a good start for us. 

The administration is pretty flexible in terms of defining a multi-tenant type of setup. They've come up with a new feature this year, an anti-malware solution. It's focused for MSPs and enables clients and users to be setup to access only one customer or customers. The idea is great although it still needs some work. They also have a notary application to sign files as well as support for Office 365 and even Google Apps backup. We're able to back up mailboxes and OneDrive and SharePoint, things like that.

We have issues with the SQL databases which are supported but not so successfully, it's a little shaky. It seems to tie up the use of the database, locking it to some extent. The big issue is that users are not able to access the databases when it's doing a backup. Some of our customers work around the clock and need continual access. The SQL backups have to work better so that they have MySQL or Maria support. We still use CloudBerry sometimes and it doesn't have that issue. It does the backup without tying up the database and it's still accessible to the user. That's something that Acronis have to improve. The other is the antimalware application, which is good in theory, but doesn't work so well. It uses a lot of resources and causes issues with some applications. That occurred when we switched from Webroot to Acronis Antimalware. In some instances, we had to go back to Webroot. There are some great concepts but not always such great executions. 

I've been using this solution for over a year. 

It took us a couple of months to fine-tune the solution. Since then it's been fine, there's a dashboard where you can see in a snapshot how the backup is working and it's going well.

The solution is scalable and as you grow, you just move to a different price tier. We have one person monitoring the solution. We hope to increase use in the future. 

Technical support is not good. Support is often delayed because we don't have real-time support or the option of chat, which is not available yet. They are aware there's an issue and are hiring more support staff but my experience was not that good.  

There were some issues with the initial setup, we chose Google for storage and when it came to disaster recovery, it didn't work so I had to go back and redo everything again using Acronis Cloud instead. We lost some time as a result. I did the implementation but we had some support from Acronis. 

Our licensing costs are around $1,000 per month and that includes storage. We have around 15 terabytes. Everyone looks for better pricing, but it's not that bad. They have changed the licensing three times since we started working with them. They're looking to make things simple. The idea is to use less license numbers. Then there's the transparency; we pay according to time on the platform and would like to know the cost, but it's not available. We get the invoice and by then it's too late. We need the information up front. 

With all the new features being added, the solution is becoming heavy in its use of resources. It's important to be aware of that because it affects the running of some applications. And that's not good because if you implement a security solution, you have to make it safer. 

The concepts are there but the execution is not that good so I would rate it a seven out of 10. 

Our customers use this solution for backup.

Our customers can backup to local storage and they can back up or replicate to the cloud.

It is easy to deploy. It is easy to handle and easy to monitor.

The Acronis system is very powerful.

It doesn't support all of the databases. Maybe in the future, it could support databases such as MySQL, or Postgres, as these are some of the customer's needs.

We are looking for IT solutions to backup all systems that our customers are using. It supports Microsoft SQL and Microsoft Exchange, but it does not support Oracle databases or Postgres.

There are many other types of databases that Acronis does not support.

I would like to see more mobile applications available. It would be very nice.

We would like Acronis as an all-in-one, or all-in-box solution. It should be sold as storage, licensing, and application all in one unit. We like to provide complete solutions to our clients rather than having to tell them that they must purchase additional storage. With Barracuda, the device D190 comes with one terabyte backup, and no additional requests have to be made to the customer.

It would be good if Acronis could get the recommended hardware.

We have been using Acronis Backup for our customers for more than three years.

I have not encountered any bugs or glitches with this solution, and it's stable

Many times, we have worked with the recovery, it was available and very successful to restore.

We recently had an issue with a Microsoft Exchange VMware Server where it was down. We got the backup from the storage and were able to restore it. It was very nice. 

Scalability can improve. Acronis doesn't support some of the databases.

We are a technical company, we have not opened any tickets with support. We have been able to resolve the issues ourselves, so we have not required any help from Acronis support.

We are resellers for Barracuda in Jordan.

Barracuda is a very rigid backup system. All needs are available in Barracuda.

I trust Barracuda. I don't see anything missing in Barracuda. It covers our needs because there is an agent to help with other types of databases.

I would rate Barracuda a ten out of ten.

The initial setup is straightforward. It is very easy.

We use two different types of licenses for our customers.

We have a Cyber Cloud backup license and we have on-premises storage. Both can be useful for our customers.

The licensing works in nodes. For example, for every node, you have to purchase a license. If I have an Active Directory or a physical server, and I have Microsoft Exchange with a third server, SQL, I will have to purchase three licenses from Acronis.

When compared to Barracuda, the license is based on the device's storage.

It is more expensive than Acronis initially, but as the licenses increase with Acronis, Barracuda ends up being less expensive.

We have been evaluating Barracuda to learn more about the services it offers.

As for me, I prefer Barracuda.

Acronis is a good product that works well in small businesses.

I would rate Acronis Backup a nine out of ten.

I use the product to protect key servers and workstations. We run mission critical servers where downtime cannot be afforded. Acronis is the only solution I trust to get us back up and running after a major catastrophe.

It has saved us from certain financial ruin after important servers containing financial data were stolen during a robbery. We were able to restore backups to new hardware and carry on with business as usual.

Incremental image backups are the most valuable part of the software. Using this feature we are able to restore to any previous backup. It is more than file backup, it backs up the entire disk, containig operating system, software and data. By restoring an image to a new hard drive, we can run the restore and reboot, and immediately be back in business.

Over the years they seem to have changed the interface to be more of a graphical interface and they have omitted the ability to use the interface using a keyboard only. When you are in a data center environment and you don't have a mouse with you, or for some reason the mouse is not working and you need to restore, it is extremely difficult/impossible. 

If you don't have a mouse, there seems to be no way to move between the icons. In the old days it was compulsory to design software interfaces that were compatible with both the keyboard and mouse. You could press 'Alt-R' for restore and 'Alt-B' for backup, or something like that. Those functions have been removed from the product and it's very frustrating.

Another one feature I would like to see added is an agent to back up MySQL databases as well. They've got an agent to back up Microsoft SQL, but there is not an agent to back up MySQL databases.

I have been using Acronis Backup for more than 20 years.

Acronis Backup is very stable. I'm using it for critical servers and workstations — it runs really well.

It's very easy to add more machines. You can install as many as your license allows.

I would say they're very supportive and really helpful. The guy even came up to our site to help and gave us some assistance and training as well. I can't complain about that at all.

I switched 20 years ago, so whatever I used before Acronis would not be not relevant now.

The TrueImage versions are super easy to install. The initial setup is really easy if you know what you're doing. You just have to download it from the web, run it, and install it. It's very straightforward, there's nothing really difficult about it. The only little technical bit comes with the Cyber Cloud versions where you now have to install a Cyber Cloud console, and then you have to create a backup job and you have to assign the backup job to a computer. For an average person, that would be slightly tricky to do, whereas a reseller or a service provider could easily do that.

Deployment on one machine only takes a few minutes. You literally select the product you're going to install from the cyber console, download the agent, install the agent on the computer, create the backup job, and then link the backup job to the agent. It probably takes about 10 minutes to set up the whole thing.

We do all installations ourselves, but I had to get support from Acronis initially to get up to speed on all the features. They are really professional and gave all assistance where required.

Massive peace of mind and the certain knowledge that we can recover from any disaster goes way beyond the cost of the product.

The installation fees are very reasonable and the monthly/annual licensing fees are minimal for the features you get.

I looked at VeeAm, Backup Exec, Solarwinds and Redstor. Veeam requires the installation of SQL even on workstations. In my experience this impacted overall performance of workstations. Backup Exec I found frustrating to administer and Solarwinds, although fantastic for File Backups and Office365, is not ideal for image backups. The bare metal restore (BMR) for Solarwinds is extremely basic and only restores to the first available SATA drive it finds. I accidentally overwrote important data using Solarwinds BMR since it does not warn you or give you an option to choose a destination drive for the restore. And after the BMR the machine did not want to boot, meaning I could not rely on the solution in times of crisis. Redstor is a great product and works well, but it is complicated to get to know and even after a course on it, I still felt a bit lost. Plus it was really expensive compared to Acronis.

Acronis now includes a feature called Cyber Protect, which performs anti-malware scanning and protects everything on your system. It can also check for Microsoft patches and helps you to stay updated and protected. It has a very accurate disk health monitor that could warn you of imminent drive failure. It also protects the integrity of your online backups against ransomware. From start to finish, not only does it protect your hard drive, it protects the integrity of the backups as well.

On a scale from one to ten, I would give this solution a rating of eight. You might require assistance to create backup plans and to link them to backup agents, and also for the fact that it doesn't have the ability work without a mouse. 

We are a solution provider and Acronis Backup is one of the products that we implement for our customers.

The main reasons that our customers like Acronis are that it is very strong and easy to use. Many of our customers use Acronis without any problems.

They have anti-ransomware active protection in the product.

The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration. There is no perfect product.

We have been working with Acronis Backup for between five and six years.

This is a strong product, and any problems that our customers have had are very small.

We have approximately 50 customers who use this product.

Acronis support is very strong and they're available 24/7, online via chat or email, or by telephone. There are times that we have faced issues, and when we opened tickets, they found solutions very fast.

Often, the team will read the logs that we supply, and then, in quick time, they find solutions. These are either fixed using patches or they make suggestions for changes to the settings. One of the reasons that our customers purchase Acronis is because they don't have major problems or bugs in their software.

We have many customers that have converted from other backup products to Acronis. Two examples of these are Veritas and Veeam. 

The initial setup is simple. It is not complex at all.

This is an affordable product and fits within our customers' budgets.

We are currently testing the new version, 15. Based on our experience, we have been providing input to their pre-sales team, and the feedback was taken back to the management. Now, everything seems to be running fine.

For example, in the new version, they have more protection options for malware, and they have additional tools to assist the IT administrator in controlling the network. These including things like management tools for remote desktops and vulnerability management. 

Any customer who uses Acronis that has needed to restore anything from their backup has had a 99% success rate, where they have been able to restore data without any problems.

Nothing is perfect and gets a full mark. We have faced some issues, although the support is strong and they take issues seriously. They don't let our customers get upset at the product, and they have solved all of the problems that we have faced.

I would rate this solution a nine out of ten.