Acronis Cyber Protect Reviews

We use Acronis Backup to create a backup policy and schedule to create backup images. We have an incremental backup for images and file-level backups. However, we never restore, test to restore, we have not done it yet.

We are trying to restore from the backups that the supplier help us to create, but we are having problems restoring. It is because the backups are created inside a virtual server and we want to restore it to a Hyper-V environment. We have attempted the process for approximately three weeks, and we have yet to find a solution to our problem.

We are only using Acronis Backup to create a backup plan, and the storage is within our premises. In one or two months, we will create a backup plan that will involve creating a backup from our premises to another location that is approximately 300 kilometers away. Then we will test how Acronis Backup will perform. 

I have not used other backup solutions to compare how well the features work but I have found Acronis Backup to be user-friendly, overall easy to use, and performance is good.

I have been using Acronis Backup for approximately one year.

We have some problems when we are backing up using Acronis Backup. However, I cannot be certain it is the solution or our servers. I cannot say exactly if Acronis Backup's performance is good or not. The solution is able to detect if there are errors and it gives us an alert warning. This is a good thing because it is able to catch the error before it causes problems before the backup is running.

We have 10 licenses for Acronis Backup, which allows ten users.

We are on a three-year contract that will end next year. We might renew with an additional license.

The vendor that is helping us, their knowledge is limited. They need to further their knowledge to help us with the problems we are facing.

We are trying to install the Acronis agent ourself but my colleague and I are experiencing errors.

We needed to have help from the vendor for implementation. The vendor used two personnel. We have system administrators and they do the server backups themself.

You can expand the license to add more users. If you want more users you have to purchase a license for the capacity. There is a fee for storage space on the cloud.

If the solution was less expensive it would be better.

We have not compared other tools.

I have only heard good things about Acronis Backup from other companies and colleagues.

I rate Acronis Backup an eight of out ten.

We sell Acronis to our clients globally in India, Germany, Canada, the United States, London, Singapore, Malaysia, and Dubai. We are a gold partner for Acronis worldwide and are one of the biggest resellers in India.

We do cloud, on-premises, and hybrid deployments. We use this solution to assist our clients with creating multiple backups of their data. The first backup is a live copy, the second is a copy kept on their local storage, and the third backup is stored by us in the cloud. 

One of the most valuable features of Acronis is its AnyData Engine which allows any device to connect to any other device for the purpose of data restoration. They also include cyber security features within the cloud. 

One improvement that could be made is adding the option to download files in a PST format when doing a 365 or Google Cloud to cloud backup. This is something that is currently being worked on by Acronis.

A second improvement would be to support SAP databases as integration with SAP. Although Acronis do support SAP databases and a backup of complete servers as an image-level backup or volume-level backup is possible, this requires the use of certain scripts.

We have been using this solution for seven years. 

In the past seven years of using Acronis, we have not had any instability issues or lost any data that we were unable to restore. 

This is definitely a scalable product. You could backup up to 200 terabytes. There is no limitation from an infrastructure perspective.

Acronis offer good support which is available 24 hours a day, seven days a week. As we are a gold partner, we are offered first preference.  

This is a simple product and the setup of the backup can be done in 30 minutes. An infrastructure does not need to be set up to complete the setup. The setup involves creating a console, installing agents and beginning the backup.

This is a good product that is easy to use, simple, and has good security as most of the data centers are certified. 

I would suggest that organizations that are considering using this product, sign up for a 30-day trial to do a complete evaluation. 

While using this solution for my customers over the past seven years, data loss and other disasters have been prevented. Where ransom attacks have occurred, we were able to restore the data where Acronis was used to back up information. 

I would rate this solution a nine out of ten.

The most important use case is to backup notebooks and other environments of the completed image and to back up global environment imaging and you can leverage the backup when you are making a migration as well. 

The solution is stable. The performance has been fine so far.

We found the installation process to be pretty simple. You don't need a huge team to implement it. Just one person is fine. 

Technical support is great.

I don't find the product to be overly scalable. 

The product would be better if they offered more integration capabilities. 

I've used this solution for this year and the previous year as well. In total, we've likely used it for four or five years at this point. 

We've found the stability to be very good. The solution is reliable and offers nice performance. There aren't bugs. It's not glitchy. I don't find that it crashes or freeze. 

The product isn't very scalable. It's an aspect they could improve upon. Right now, it's limited. 

We have six to seven customers using the solution. There might even be a few more in some special environments. 

The support has been great. they don't need to be faster. They're very helpful and responsive, and we're satisfied overall. We find having them to be very important. 

The initial implementation was not complex or difficult. It was very easy, very straightforward. 

The deployment itself only takes about an hour or so. It's not a long and drawn-out process. 

You only need one person - an admin - for the deployment and maintenance tasks. 

We pay a yearly licensing fee. There are no additional costs to the standard license and fees.

I'd advise other users that, if you're making a backup with Acronis, you always ensure you do a double backup.

I'd recommend the solution to other users and companies. It offers an excellent level of service. We are satisfied with them. 

I'd rate the solution at an eight out of ten.

We make use of the standalone version. The server and the box are compliant when it comes to the backup. 

It would be nice to have a partition that I can boot and reinstall when taking a backup image from the operating system. 

As we are going for CD, it would be nice to have external storage connectivity. 

The ability to integrate with different platforms should be added as a feature. It would be nice to have the restoration also from the server itself. 

We have been using Acronis Backup for two years or more.

The solution does not need to be scaled. It suits my business needs. 

We have not had occasion to contact technical support. 

The solution was easy to install and to deploy. Everything was good. 

One can do the deployment on his own. 

There is no need for a technical team. 

Our licenses come with a one-time yearly subscription fee. 

The solution is deployed locally. 

The solution suits my business needs. It works perfectly for me. There is no need for updates or added features. 

I would recommend the solution to others. 

For the moment, we use the solution solely for our servers. We are talking around 20 users. 

I rate Acronis Backup as a nine or ten out of ten. 

I use Acronis Backup to make images of the systems, mostly for the servers, but some workstations as well. In some of the systems, we have enabled the disaster recovery option and the SQL Backup.

For local backups, it has options to back up almost any storage. The back can be either a shared folder or anything you want, it's pretty flexible.

We have sometimes issues with the child copies and other similar functions, but it's normal with any backup solution. We need to fix those issues first in order for us to be able to do the backup properly.

I have been using Acronis Backup for one and a half years.

We had some difficulties with the child copies but after we fixed them the solution was stable. It does a good job.

The solution is scalable. However, any cloud storage is more flexible than an on-premise solution.

The technical support needs some improvement. Although I haven't been requiring any support lately, I do not know how they are now. Initially, I had some issues with the response which was not very good, they were not quick. The support agent was requesting a lot of information that you had to send in order for them to check on the issue, instead of focusing on resolving the issue. It was a hassle.

The installation is not difficult. There is a process of registration that you have to complete. When you install Acronis Backup, you have to do a registration of the endpoint to allow it to register on the portal. For that, you need to have the credentials and login, and sometimes it's a hassle. I understand there's no other way around the registration, it has to be done this way.

After you install Acronis Backup, it has an option to update the agent automatically. After you are done with your first backup you can forget about the solution. It will prompt you if you need to do any maintenance or updates. There is not much maintenance.

The pricing is reasonable. However, it depends on the storage that you use. It would be great to have a package that we can use up to a certain size of the backup, this would allow us to know what the price is going to be up to that capacity. 

There are a lot of options available. There are additional security options you can add, such as malware protection.

It's a good idea to have a backup locally and in the cloud. 

I rate Acronis Backup an eight out of ten.

We were using Acronis Backup for Windows Servers, such as Windows 2003 and 2008 operating systems. We had old Windows systems and we were using Acronis Backup.

Acronis Backup is easy to use.

When you are using enterprise hardware and software that increases over time, there need to be better and more management features. For pure backup software, it is fine, but when it comes to managing a large infrastructure it is lacking.

I have been using Acronis Backup for approximately seven years.

Acronis Backup is not scalable.

We have 10 people in my organization that use the solution.

We are a large company, we are the Steel Authority of India Limited. We span across all of India. We are the biggest steel manufacturers in the country, we have more than 60,000, people working in the company. Generally, I am using Veeam, but there may be other parts of the organization still using Acronis Backup.

The technical support of Acronis Backup is not very responsive in support. We needed it a few times, but it was not very readily available.

We were using Windows backup before Acronis Backup. I use currently using Veeeam backup.

The initial setup is very simple. The full deployment process took half an hour.

We did the implementation ourselves. We have a team of ten that can do the maintenance of the solution.

The return on investment was great because it saved us many times, it saved our lives many times. We lost a machine and we could recover it using Acronis Backup. The return of investment measurement is great.

We were on a perpetual license for Acronis Backup.

I evaluated Cohesity.

We started using this solution because it was recommended by a German company called Siemens.

We no longer use Acronis Backup but we wanted to at that time continue with it. However, Acronis did not want to listen to us to enable us more possibilities for us to consider them. Their response was very cold. We looked into other companies, such as Veeam and Cohesity and we went with Veeam.

I rate Acronis Backup an eight out of ten.

It is used for backup. In terms of deployment, it has got the capability of both. It can be on-premise and on the cloud.

Acronis is a flexible solution. It can back up workstations, endpoints, and even your virtual environments and cloud-based environments. So, we can do the backup of the whole gamut of products.

We can also do instantaneous recovery of individual items, files, documents, etc. It also has good pricing and support.

I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup solution, it would be great. Some addition to cybersecurity would really be helpful so that it becomes a kind of a suite of products. Backup and recovery form a part of the broader security strategy. Its integration with other cybersecurity solutions would provide proper visibility to not just your cybersecurity dashboard but also to all of your backups. You would have a pretty good view of the entire security landscape that you are managing.

It should definitely be more stable, and it should support larger platforms. It can maybe support cross-cloud implementations.

I have been using this solution for at least five years.

It is stable, but it could be more stable.

It is scalable for medium to large environments but not for very large environments.

So far, we have provided this solution to about 15 to 25 customers. 

Technical support from Acronis is pretty good. It is world-class.

It has got very good and broad support.

Its installation is not very difficult. It is pretty straightforward. With a little guidance from the manuals and other resources, a regular skilled engineer can easily perform the installation. Of course, it is not suitable for a layman.

We have two engineers supporting it. We also have one Sales and Account Management person for managing the plans.

Its price is quite friendly on the pocket. You need to pay the licensing cost upfront, and then the support charges are on an annual basis.

I would definitely recommend Acronis to those who are starting out on the backup and recovery or want to migrate to and are looking for a fine-grain and stable solution. The good part is that you can still have the backup on the cloud. So, that would also take care of your offsite backup.

I don't have many comparison points. Based on whatever experience I've had on Acronis, I would rate it a nine out of 10.

Some customers are using Acronis as a backup and for their server and VMware environment as well as their client-server backup requirements.

The solution is very user-friendly in terms of the interface - especially if you compare it to other solutions such as Veeam or Veritas. Even introducing it to a customer only requires a brief technical presentation as it's so easy to use.

The way they schedule backups is very intuitive. 

Users are able to get into the technical aspects very easy as everything is quite straightforward. 

The backup timing and restoring process is great compared to other options. 

There's good assistance close by in Singapore and Malaysia and from the support side, we tend to get a good response. 

We had few issues previously, however, when we raise a ticket with Acronis, we have a local partner. 

There are some limitations to the backup. When the client does backups, we found some limitations when introducing computers to their backup - even just their site interface-level backups. 

We had some incidents with Hyper-V environments. When we scheduled a backup, they had to open up Check Point before they're taking a backup. Yet, due to some issues, even though there were no any Check Points solutions at the server-side, it was still giving an error from the Acronis side saying there's a Check Point issue. The client, for some reason, cannot take a backup because of Check Point. I'm not sure if this issue has been addressed in the newer software or not. However, even just yesterday we updated to a new system and the client still has issues sometimes. 

We had an incident when configuring reporting with Office 365. If the customer is using Office 365 through a cloud conveyor service, it gets a little difficult to configure the reporting part to get notifications to the customer.

In the next release, they need endpoint-level security. They say they're trying to build their system and product into something that will allow customers to not have to restore their backup. With more ransomware and other malicious attack protection, they could alert you to vulnerabilities. This is in the pipeline, or about to be released. I have yet to see any alerts as we just added the newest version yesterday. 

We are a solution-providing company. We probably have a couple of customers who are using the solution for three years. 

The stability is really good. We had a server that crashed with a ransomware issue, however, we still had the protection of the backup software, and the ransomware did not interact with the backup. We were able to back up everything and remove the backup from the affected server. From that experience, I would say the solution is good and stable. 

The solution is scalable. Of course, we need to buy the license. That said, it is not the same cost that you need to pay as you would if you were buying a new one. If you already are running an Acronis Backup version, getting an expansion is less than when you're buying a new license. 

There are some clients that have embedded licenses for 100 users or so.

Technical support is helpful. We like that the support is available in the region and it is great working with them.

I have some experience with Altaro, Veeam, and Veritas.

With Acronis, when comparing Veritas and Acronis, even a small or medium-sized customer can access through Acronis. With Veritas, the solution is much more geared towards larger-scale companies. 

We are systems integrators and can implement the product for our clients. 

The pricing of the solution is reasonable. In Sri Lanka, there aren't too many large businesses that use it, however, there are many mid-range clients that we have that are on it.

We're a systems integrator.

I'd rate the solution at an eight out of ten.

I would recommend the solution, however, whether it's suitable or not would be based on each individual company's requirements. 

A simple customer likely just needs their user backups to be stored in a server or a remote location. Price-wise, Acronis is best suited for that. However, if a customer needs more features that may include more than just the backups or sync, there are other options. That said, Acronis does have lots of features.

We use this solution to basically backup anything. Servers, physical or virtual, and also some critical workstations. We can backup as emails or as folders. We are partners with Acronis and I'm the general manager.

The solution has helped us because it supports a lot of platforms and we don't have to install anything at our end in terms of a server and the like. Everything is on the cloud and that's a good start for us. 

The administration is pretty flexible in terms of defining a multi-tenant type of setup. They've come up with a new feature this year, an anti-malware solution. It's focused for MSPs and enables clients and users to be setup to access only one customer or customers. The idea is great although it still needs some work. They also have a notary application to sign files as well as support for Office 365 and even Google Apps backup. We're able to back up mailboxes and OneDrive and SharePoint, things like that.

We have issues with the SQL databases which are supported but not so successfully, it's a little shaky. It seems to tie up the use of the database, locking it to some extent. The big issue is that users are not able to access the databases when it's doing a backup. Some of our customers work around the clock and need continual access. The SQL backups have to work better so that they have MySQL or Maria support. We still use CloudBerry sometimes and it doesn't have that issue. It does the backup without tying up the database and it's still accessible to the user. That's something that Acronis have to improve. The other is the antimalware application, which is good in theory, but doesn't work so well. It uses a lot of resources and causes issues with some applications. That occurred when we switched from Webroot to Acronis Antimalware. In some instances, we had to go back to Webroot. There are some great concepts but not always such great executions. 

I've been using this solution for over a year. 

It took us a couple of months to fine-tune the solution. Since then it's been fine, there's a dashboard where you can see in a snapshot how the backup is working and it's going well.

The solution is scalable and as you grow, you just move to a different price tier. We have one person monitoring the solution. We hope to increase use in the future. 

Technical support is not good. Support is often delayed because we don't have real-time support or the option of chat, which is not available yet. They are aware there's an issue and are hiring more support staff but my experience was not that good.  

There were some issues with the initial setup, we chose Google for storage and when it came to disaster recovery, it didn't work so I had to go back and redo everything again using Acronis Cloud instead. We lost some time as a result. I did the implementation but we had some support from Acronis. 

Our licensing costs are around $1,000 per month and that includes storage. We have around 15 terabytes. Everyone looks for better pricing, but it's not that bad. They have changed the licensing three times since we started working with them. They're looking to make things simple. The idea is to use less license numbers. Then there's the transparency; we pay according to time on the platform and would like to know the cost, but it's not available. We get the invoice and by then it's too late. We need the information up front. 

With all the new features being added, the solution is becoming heavy in its use of resources. It's important to be aware of that because it affects the running of some applications. And that's not good because if you implement a security solution, you have to make it safer. 

The concepts are there but the execution is not that good so I would rate it a seven out of 10. 

I use the product to protect key servers and workstations. We run mission critical servers where downtime cannot be afforded. Acronis is the only solution I trust to get us back up and running after a major catastrophe.

It has saved us from certain financial ruin after important servers containing financial data were stolen during a robbery. We were able to restore backups to new hardware and carry on with business as usual.

Incremental image backups are the most valuable part of the software. Using this feature we are able to restore to any previous backup. It is more than file backup, it backs up the entire disk, containig operating system, software and data. By restoring an image to a new hard drive, we can run the restore and reboot, and immediately be back in business.

Over the years they seem to have changed the interface to be more of a graphical interface and they have omitted the ability to use the interface using a keyboard only. When you are in a data center environment and you don't have a mouse with you, or for some reason the mouse is not working and you need to restore, it is extremely difficult/impossible. 

If you don't have a mouse, there seems to be no way to move between the icons. In the old days it was compulsory to design software interfaces that were compatible with both the keyboard and mouse. You could press 'Alt-R' for restore and 'Alt-B' for backup, or something like that. Those functions have been removed from the product and it's very frustrating.

Another one feature I would like to see added is an agent to back up MySQL databases as well. They've got an agent to back up Microsoft SQL, but there is not an agent to back up MySQL databases.

I have been using Acronis Backup for more than 20 years.

Acronis Backup is very stable. I'm using it for critical servers and workstations — it runs really well.

It's very easy to add more machines. You can install as many as your license allows.

I would say they're very supportive and really helpful. The guy even came up to our site to help and gave us some assistance and training as well. I can't complain about that at all.

I switched 20 years ago, so whatever I used before Acronis would not be not relevant now.

The TrueImage versions are super easy to install. The initial setup is really easy if you know what you're doing. You just have to download it from the web, run it, and install it. It's very straightforward, there's nothing really difficult about it. The only little technical bit comes with the Cyber Cloud versions where you now have to install a Cyber Cloud console, and then you have to create a backup job and you have to assign the backup job to a computer. For an average person, that would be slightly tricky to do, whereas a reseller or a service provider could easily do that.

Deployment on one machine only takes a few minutes. You literally select the product you're going to install from the cyber console, download the agent, install the agent on the computer, create the backup job, and then link the backup job to the agent. It probably takes about 10 minutes to set up the whole thing.

We do all installations ourselves, but I had to get support from Acronis initially to get up to speed on all the features. They are really professional and gave all assistance where required.

Massive peace of mind and the certain knowledge that we can recover from any disaster goes way beyond the cost of the product.

The installation fees are very reasonable and the monthly/annual licensing fees are minimal for the features you get.

I looked at VeeAm, Backup Exec, Solarwinds and Redstor. Veeam requires the installation of SQL even on workstations. In my experience this impacted overall performance of workstations. Backup Exec I found frustrating to administer and Solarwinds, although fantastic for File Backups and Office365, is not ideal for image backups. The bare metal restore (BMR) for Solarwinds is extremely basic and only restores to the first available SATA drive it finds. I accidentally overwrote important data using Solarwinds BMR since it does not warn you or give you an option to choose a destination drive for the restore. And after the BMR the machine did not want to boot, meaning I could not rely on the solution in times of crisis. Redstor is a great product and works well, but it is complicated to get to know and even after a course on it, I still felt a bit lost. Plus it was really expensive compared to Acronis.

Acronis now includes a feature called Cyber Protect, which performs anti-malware scanning and protects everything on your system. It can also check for Microsoft patches and helps you to stay updated and protected. It has a very accurate disk health monitor that could warn you of imminent drive failure. It also protects the integrity of your online backups against ransomware. From start to finish, not only does it protect your hard drive, it protects the integrity of the backups as well.

On a scale from one to ten, I would give this solution a rating of eight. You might require assistance to create backup plans and to link them to backup agents, and also for the fact that it doesn't have the ability work without a mouse.