Acronis Cyber Protect Reviews

We use Acronis Backup to create a backup policy and schedule to create backup images. We have an incremental backup for images and file-level backups. However, we never restore, test to restore, we have not done it yet.

We are trying to restore from the backups that the supplier help us to create, but we are having problems restoring. It is because the backups are created inside a virtual server and we want to restore it to a Hyper-V environment. We have attempted the process for approximately three weeks, and we have yet to find a solution to our problem.

We are only using Acronis Backup to create a backup plan, and the storage is within our premises. In one or two months, we will create a backup plan that will involve creating a backup from our premises to another location that is approximately 300 kilometers away. Then we will test how Acronis Backup will perform. 

I have not used other backup solutions to compare how well the features work but I have found Acronis Backup to be user-friendly, overall easy to use, and performance is good.

I have been using Acronis Backup for approximately one year.

We have some problems when we are backing up using Acronis Backup. However, I cannot be certain it is the solution or our servers. I cannot say exactly if Acronis Backup's performance is good or not. The solution is able to detect if there are errors and it gives us an alert warning. This is a good thing because it is able to catch the error before it causes problems before the backup is running.

We have 10 licenses for Acronis Backup, which allows ten users.

We are on a three-year contract that will end next year. We might renew with an additional license.

The vendor that is helping us, their knowledge is limited. They need to further their knowledge to help us with the problems we are facing.

We are trying to install the Acronis agent ourself but my colleague and I are experiencing errors.

We needed to have help from the vendor for implementation. The vendor used two personnel. We have system administrators and they do the server backups themself.

You can expand the license to add more users. If you want more users you have to purchase a license for the capacity. There is a fee for storage space on the cloud.

If the solution was less expensive it would be better.

We have not compared other tools.

I have only heard good things about Acronis Backup from other companies and colleagues.

I rate Acronis Backup an eight of out ten.

It is used for backup. In terms of deployment, it has got the capability of both. It can be on-premise and on the cloud.

Acronis is a flexible solution. It can back up workstations, endpoints, and even your virtual environments and cloud-based environments. So, we can do the backup of the whole gamut of products.

We can also do instantaneous recovery of individual items, files, documents, etc. It also has good pricing and support.

I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup solution, it would be great. Some addition to cybersecurity would really be helpful so that it becomes a kind of a suite of products. Backup and recovery form a part of the broader security strategy. Its integration with other cybersecurity solutions would provide proper visibility to not just your cybersecurity dashboard but also to all of your backups. You would have a pretty good view of the entire security landscape that you are managing.

It should definitely be more stable, and it should support larger platforms. It can maybe support cross-cloud implementations.

I have been using this solution for at least five years.

It is stable, but it could be more stable.

It is scalable for medium to large environments but not for very large environments.

So far, we have provided this solution to about 15 to 25 customers. 

Technical support from Acronis is pretty good. It is world-class.

It has got very good and broad support.

Its installation is not very difficult. It is pretty straightforward. With a little guidance from the manuals and other resources, a regular skilled engineer can easily perform the installation. Of course, it is not suitable for a layman.

We have two engineers supporting it. We also have one Sales and Account Management person for managing the plans.

Its price is quite friendly on the pocket. You need to pay the licensing cost upfront, and then the support charges are on an annual basis.

I would definitely recommend Acronis to those who are starting out on the backup and recovery or want to migrate to and are looking for a fine-grain and stable solution. The good part is that you can still have the backup on the cloud. So, that would also take care of your offsite backup.

I don't have many comparison points. Based on whatever experience I've had on Acronis, I would rate it a nine out of 10.

We use this solution to basically backup anything. Servers, physical or virtual, and also some critical workstations. We can backup as emails or as folders. We are partners with Acronis and I'm the general manager.

The solution has helped us because it supports a lot of platforms and we don't have to install anything at our end in terms of a server and the like. Everything is on the cloud and that's a good start for us. 

The administration is pretty flexible in terms of defining a multi-tenant type of setup. They've come up with a new feature this year, an anti-malware solution. It's focused for MSPs and enables clients and users to be setup to access only one customer or customers. The idea is great although it still needs some work. They also have a notary application to sign files as well as support for Office 365 and even Google Apps backup. We're able to back up mailboxes and OneDrive and SharePoint, things like that.

We have issues with the SQL databases which are supported but not so successfully, it's a little shaky. It seems to tie up the use of the database, locking it to some extent. The big issue is that users are not able to access the databases when it's doing a backup. Some of our customers work around the clock and need continual access. The SQL backups have to work better so that they have MySQL or Maria support. We still use CloudBerry sometimes and it doesn't have that issue. It does the backup without tying up the database and it's still accessible to the user. That's something that Acronis have to improve. The other is the antimalware application, which is good in theory, but doesn't work so well. It uses a lot of resources and causes issues with some applications. That occurred when we switched from Webroot to Acronis Antimalware. In some instances, we had to go back to Webroot. There are some great concepts but not always such great executions. 

I've been using this solution for over a year. 

It took us a couple of months to fine-tune the solution. Since then it's been fine, there's a dashboard where you can see in a snapshot how the backup is working and it's going well.

The solution is scalable and as you grow, you just move to a different price tier. We have one person monitoring the solution. We hope to increase use in the future. 

Technical support is not good. Support is often delayed because we don't have real-time support or the option of chat, which is not available yet. They are aware there's an issue and are hiring more support staff but my experience was not that good.  

There were some issues with the initial setup, we chose Google for storage and when it came to disaster recovery, it didn't work so I had to go back and redo everything again using Acronis Cloud instead. We lost some time as a result. I did the implementation but we had some support from Acronis. 

Our licensing costs are around $1,000 per month and that includes storage. We have around 15 terabytes. Everyone looks for better pricing, but it's not that bad. They have changed the licensing three times since we started working with them. They're looking to make things simple. The idea is to use less license numbers. Then there's the transparency; we pay according to time on the platform and would like to know the cost, but it's not available. We get the invoice and by then it's too late. We need the information up front. 

With all the new features being added, the solution is becoming heavy in its use of resources. It's important to be aware of that because it affects the running of some applications. And that's not good because if you implement a security solution, you have to make it safer. 

The concepts are there but the execution is not that good so I would rate it a seven out of 10. 

We use the solution for backup.

Universal Restore is valuable to us. It allows us to restore two dissimilar hardware. It creates a DR scenario for smaller clients.

The support and documentation must be improved. It's hard to find information. The portal is a little bit finicky. We must search for exactly the right thing, or it is difficult to find solutions.

I have used the solution for two years.

I rate the tool’s stability an eight out of ten.

I rate the tool’s scalability a nine out of ten since it is cloud-based. The biggest difficulty is how different backups created by different user accounts cause segregation. It causes issues sometimes in restoration. The solution is suitable for SMEs. It gets quite difficult to manage over a certain size.

We have used Azure Site Recovery a little bit. Acronis is a better product, though.

The initial setup can be painful if someone has no experience using the tool. It is not 100% intuitive. However, we do it a lot. So, it is fairly simple for us. The product is cloud-based.

I rate the pricing a seven out of ten on a scale where one is high, and ten is low.

It is frustrating when we cannot find the right information when something goes down. Overall, I rate the solution a seven out of ten.

Because Acronis Backup is an on-premises solution, there is extra overhead. It's harder to manage, and there's no real remote access. You have to physically log in to the machine to manage it. The reporting feature works fine, and you will be able to send out reports. However, that is where it stops.

The deployment could be improved and could be through a network chain. If we need to deploy two machines that are not connected to the internet but connected to two different networks, it would be great to have a machine with dual mix that has access to the backup server and to those machines. It would be like a relay that you can install on the machine with a two-mix, and that machine can then connect to your backup server and to the other machines. You should be able to see the other machines on that network and be able to deploy to it and push jobs to it.

I have been using this solution for quite a while. We have two clients who use it at present.

In terms of system-critical support, Acronis' technical support does really well. I would give them an eight out of ten for that. However, for mid-level issues, I'd give them a six out of ten. They take a long time to provide solutions.

Setting up the backup server is quite a complex process. There is a bit of a learning curve. You have to make sure that all your services are up and that the actual machine is up and running. If the machine goes down, then you won't have any visibility into what is actually happening.

The installation of the product is not as hard as the configuration process. For instance, the licensing can be quite daunting because you still need a cloud license or access to a cloud portal. This is the old legacy portal where you have to upload the license file and then register it directly from there or download a registered file that you can upload onto the machine. This would then activate the machine. If you only want to do a local backup or backup to local storage, it will work fine. However, if you try to attach cloud storage to it, then another level of complexity will come into play.

Acronis Backup is cheaper. If you install it on a hypervisor, you only pay for a single license. It would be for the backup server, and everything else will be covered by it. In that sense, it becomes a much cheaper option.

However, if you have virtual machines, then it can be more expensive. Also, if you have a lot of physical machines the cost can be higher because each entity will need a separate license. There is a monthly license cost.

If you don't want to run everything off of the cloud because you're concerned that Acronis Cloud might go down for days, Acronis Backup is a good option. It is an on-premises solution. However, it's a legacy version and is not really Acronis' mainstream product.

Overall, I would give Acronis Backup a rating of six out of ten.

We are a service provider and we sell the solution and help them set it up.

Acronis Backup is a software application that is used to create backups of different types of data and software, including Microsoft Azure and SQL instances. It is commonly used by businesses in various industries, such as banks, law firms, and financial institutions, to protect their enterprise applications and data, including databases and data accessed by mobile employees in the field.

The solution works best as a hybrid because of local security regulations in terms of the storage of data. A hybrid is usually the best deployment, especially in our country. 

Acronis Backup has been beneficial for our organization because it allows our mobile employees to create backups while they are in the field, rather than having to come back to the office to do so. This is particularly useful because, in the past, we had to rely on our office network to perform backups using Azure and Veeam. With Acronis, as long as our mobile employees have ethernet connectivity, they can create backups remotely, which has been convenient and efficient.

Using Acronis Backup has helped our organization by allowing us to create backups of data accessed by mobile employees in the field, which has reduced the risk of data loss due to theft, loss of laptops, or other incidents. This has improved our operations by helping us to protect our data and prevent losses that could impact our business.

The most valuable features of Acronis Backup are cloning and many other capabilities. For example, you are able to clone the whole operating system and drive. Additionally, the solution is a complete package.

I have used Acronis Backup for approximately within the last 12 months.

The stability of Acronis Backup is good.

I rate the stability of Acronis Backup an eight out of ten.

I rate the scalability of Acronis Backup an eight out of ten.

The support pays a lot of attention to the customers. Here in South Africa, we only have two technicians.

I rate the support from Acronis Backup a nine out of ten.

Positive

Acronis Backup has a straightforward initial setup process and an easy-to-use interface. However, a potential issue for Acronis partners is that registered partners do not have access to marketing materials, which can make it difficult for them to reach mass markets and sell the product. This could be improved by allowing registered partners to access marketing materials and tools, such as email templates, that would help them to promote Acronis Backup effectively.

I have seen a return on investment with Acronis Backup.

The price of the solution is reasonable.

Acronis Backup is a comprehensive application that can be used in a variety of settings, making it a valuable tool for many businesses. Its versatility and ability to handle a wide range of tasks make it an attractive choice for those looking for a single application to meet their backup and data protection needs. I recommend Acronis Backup to many of my clients due to its versatility and usefulness in various situations.

I rate Acronis Backup a ten out of ten.

I use this product to back up files and data across our LAN. I'm doing a new backup every month, and you can archive these monthly backups.

The most valuable feature is the fact that you can archive backups quite easily and minimize the amount of space you're using. I do full backups about once a month and differential ones most days. The fact is that it's very easy to cut out the middle ones and just keep the last differential, thus reducing the space usage.

It comes with a few extra tools that I use from time to time, such as a disk-clone utility.

The backup process is reasonably speedy. It finished the backup in a reasonable amount of time, ready to work the next day.

This solution would not scale well in a large environment.

It could have a better ability to manage backups over a longer period.

I have been using Acronis Backup for approximately five years.

I have not experienced any problems with performance or stability. 

I haven't used it in a large environment but certainly, it works well enough in the environment that we have here. We have approximately six users. It is not the type of product that would be well-suited for a large environment.

I have experience with Arcserve and another backup solution.

For a smaller environment, which is what we have now, Acronis is fine.

We pay a yearly subscription fee and the pricing is reasonable.

My advice for anybody who is considering Acronis is that it's a good product and fairly easy to keep up to date.

With respect to compatibility, with backups, you can usually read from version to version. Perhaps it has the ability to merge backups, which would be helpful when trying to manage backups over long periods.

In general, I am pretty satisfied with this product. I can't think of anything that I've needed that it doesn't have.

I would rate this solution an eight out of ten.

We are using it for backing up virtual servers in Azure. We are using it for backing up SharePoint, OneDrive, and Exchange Online.

The best thing about it is that we can back up pretty much everything we want to. We don't have to have multiple solutions. It can back up any physical or virtual server, including servers in Azure. It can back up SharePoint, OneDrive, and G Suite. Everything we need to back up can be backed up, and that's why we like it.

It could back up more things. I don't think it can back up Box and some of the other third-party ones. Not that we use them that much, but the more they can do, the better it would be. There could also be better integrations with RMM tools.

We have been using it for about a year.

Most of our tech guys have access to it. We have about 23 engineers who have access to it.

My team has interacted with them, and it has been fine. I don't interact with them myself.

Its setup is very easy. You can do it by yourself. Everything is managed via the cloud, so you don't need to have a server to run it. It is very easy and very good.

You don't have to pay for licenses. You can pay per gig per month. It is pretty reasonable, especially when you do it per gig.

I would recommend this solution. I would rate it a nine out of 10.