Acronis Backup is a solution to backup data.
Enterprise Support Specialist at teamone technologies pvt ltd
Effective instant restore, helpful ransomware protection, and sufficient documentation available
Pros and Cons
- "The most valuable features of Acronis Backup are instant restore, antivirus, and ransomware protection. Additionally, the documentation is good."
- "The most valuable features of Acronis Backup are instant restore, antivirus, and ransomware protection, and additionally, the documentation is good."
- "Acronis Backup can improve on the virtualization backups because they are not as good as Veeam Backup."
- "Acronis Backup support could improve."
What is our primary use case?
What is most valuable?
The most valuable features of Acronis Backup are instant restore, antivirus, and ransomware protection. Additionally, the documentation is good.
What needs improvement?
Acronis Backup can improve on the virtualization backups because they are not as good as Veeam Backup.
For how long have I used the solution?
I have been using Acronis Backup for approximately three years.
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What do I think about the stability of the solution?
Acronis Backup is highly reliable.
What do I think about the scalability of the solution?
The scalability of Acronis Backup has been good. We suggest to our customers it can be done easily.
We recommend Acronis Backup to SMB and education customers.
How are customer service and support?
Acronis Backup support could improve. The chat support that they have available is slow, they are not responsive. This is a problem when we have a critical issue the support is not readily available.
Which solution did I use previously and why did I switch?
We previously used Veritas but we have found Acronis Backup easier to use.
How was the initial setup?
Acronis Backup's initial setup is simple.
What about the implementation team?
If we have any issues with the implementation our vendor partner will assist us.
The maintenance of the solution does not require a large team.
What's my experience with pricing, setup cost, and licensing?
The current subscription model of Acronis Backup compared to other backup solutions is not costly.
What other advice do I have?
I rate Acronis Backup a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of Security Solutions department at TechnoLogica EAD
Functionally rich automatic backup solution with testing
Pros and Cons
- "Acronis has a very rich functionality."
- "Our customers are impressed with the scalability and richness of the different functions."
- "I believe that the next release should be easier to configure as this one is difficult to configure even the easiest of tasks."
- "I believe that the next release should be easier to configure as this one is difficult to configure even the easiest of tasks."
What is our primary use case?
Our organization is the regional seller for Acronis. Our customers are looking to backup part of their infrastructure (virtual servers) and database.
What is most valuable?
Acronis has a very rich functionality.
What needs improvement?
I believe that the next release should be easier to configure as this one is difficult to configure even the easiest of tasks.
For how long have I used the solution?
I have been working with this solution for a little over one year.
What do I think about the stability of the solution?
it has been very stable over the past year. We have not seen any issues and it is very easy to test backups.
What do I think about the scalability of the solution?
Our customers are impressed with the scalability and richness of the different functions. We have only used twenty to thirty percent of what could be used.
How was the initial setup?
The initial setup was straightforward and had clear, well defined infrastructure virtualization. For our most recent project, we were allotted three months for the setup and were able to complete it in one.
What other advice do I have?
If you are looking for specific functions and/or automatic backup with testing, definitely look into Acronis.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Acronis Cyber Protect
May 2026
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,438 professionals have used our research since 2012.
Service Manager at a tech services company with 11-50 employees
Highly scalable, intuitive, and good performance
Pros and Cons
- "Acronis Backup is easy to use, intuitive, and has high performance."
- "Acronis Backup is easy to use, intuitive, and has high performance."
- "The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response could be quicker."
- "The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response could be quicker."
What is our primary use case?
Acronis Backup is used for archiving data, backups, and data recovery(DR).
What is most valuable?
Acronis Backup is easy to use, intuitive, and has high performance.
For how long have I used the solution?
I have been using Acronis Backup for approximately a few years.
What do I think about the stability of the solution?
Acronis Backup has very high stability.
What do I think about the scalability of the solution?
The scalability of Acronis Backup is good.
We have approximately five long-term customers using this solution.
How are customer service and support?
The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response could be quicker.
How was the initial setup?
The initial setup is a little complex because of the pricing structure.
What about the implementation team?
We have three system engineers that support this solution for maintenance and implementation.
What's my experience with pricing, setup cost, and licensing?
The pricing model is a little complex to find the right size for what you need. It takes a lot of hours to figure it out.
There is an annual license required for this solution. There are additional costs for the data used.
What other advice do I have?
I would recommend this solution to others.
I rate Acronis Backup an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Designer Architect Hardware Solutions at a tech services company with 51-200 employees
Easy to deploy and suitable for a small organization with little or no knowledge of backup solutions, but should integrate with more platforms
Pros and Cons
- "In my opinion, it's the best product for end-users and PCs."
- "In my opinion, it's the best product for end-users and PCs."
- "A little bit more integration would be good. It should support broader platforms."
- "A little bit more integration would be good. It should support broader platforms."
What is our primary use case?
We use it for backing up local PCs and other things. We don't use it for Office 365. It is used for simple and basic use cases.
I am using its latest version.
How has it helped my organization?
We use it for some very basic stuff on the local machines. It is mostly used for drive-to-drive copy and file or folder restoration.
What is most valuable?
In my opinion, it's the best product for end-users and PCs.
What needs improvement?
A little bit more integration would be good. It should support broader platforms.
For how long have I used the solution?
I have been using this solution for 10 years.
What do I think about the stability of the solution?
Its stability is okay.
What do I think about the scalability of the solution?
It is scalable, but we have very few people who use this solution. We use it for very basic things.
How are customer service and support?
I have not contacted their technical support.
Which solution did I use previously and why did I switch?
It is used for something very specific. It is a very small percentage of the whole environment. For the enterprise part of the organization, we are using other solutions, such as Commvault and Veeam.
How was the initial setup?
It is straightforward. It has a three-clicks installation. There is nothing special, and it is pretty okay from this perspective.
What about the implementation team?
I can do it by myself.
What's my experience with pricing, setup cost, and licensing?
We use the free version that provides very basic functionalities.
What other advice do I have?
If you're a small organization with little or no knowledge of the backup solution environment, it'll be okay for you.
I would rate it a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Operating Officer at a tech services company with 51-200 employees
It's manageable and requires little maintenance, but it has some limitations with cloud backup compared to other solutions
Pros and Cons
- "The interface is easy to use. They keep on adding new features. Acronis recently added multi-platform support."
- "Acronis is a highly effective product; it's easy to use and manage."
- "Acronis has some limitations on the cloud side."
- "Acronis has some limitations on the cloud side, but Veeam's cloud backup is quite efficient on cloud backup, especially when it comes to Microsoft 365, etc."
What is our primary use case?
We use Acronis for data backup.
What is most valuable?
The interface is easy to use. They keep on adding new features. Acronis recently added multi-platform support.
What needs improvement?
Mobile backup is something that would be good to have. I can't think of anything else, but some performance enhancements and additional features would always be welcome.
For how long have I used the solution?
We've been reselling Acronis for a few years now.
What do I think about the stability of the solution?
Acronis is relatively stable. I haven't seen any significant stability issues, and we don't have any serious concerns with performance aside from typical operational issues, which we see once in a while.
What do I think about the scalability of the solution?
Acronis is easy to scale.
How are customer service and support?
Acronis customer support is excellent. The vendor is responsive.
Which solution did I use previously and why did I switch?
We use Veeam and Veritas. They are similar products. Acronis has some limitations on the cloud side, but Veeam's cloud backup is quite efficient on cloud backup, especially when it comes to Microsoft 365, etc. Now I think Acronis also has those capabilities.
How was the initial setup?
Setting up Acronis is quite simple. We mostly do it internally. Once our staff is fully trained, we should be able to do it all ourselves, but until then, we'll get help from the vendor. The total time for deployment depends on the size of the project. It can take anywhere from one day to a few days. Acronis requires almost no maintenance.
What's my experience with pricing, setup cost, and licensing?
The price could be more competitive.
What other advice do I have?
I rate Acronis Backup seven out of 10. I would recommend it because Acronis is a highly effective product. It's easy to use and manage.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Priced well, quick restoration, but re-installation needs improvement
Pros and Cons
- "The most valuable feature is the quick restoration. We can restore the data quickly."
- "The most valuable feature is the quick restoration; we can restore the data quickly."
- "In some cases, at the time of reinstallation, some disasters happen. For the licensing on the computer the name of the computer and domain, everything is removed from the registry level. Then we have to install the Acronis from the start for it to work properly. Otherwise, the Acronis software will cause a lot of trouble at the time of reinstallation. That's where they need to improve the product. In the case people want to install the same software with the same hardware, it should not stop me."
- "Otherwise, the Acronis software will cause a lot of trouble at the time of reinstallation."
What is most valuable?
The most valuable feature is the quick restoration. We can restore the data quickly.
What needs improvement?
In some cases, at the time of reinstallation, some disasters happen. For the licensing on the computer the name of the computer and domain, everything is removed from the registry level. Then we have to install the Acronis from the start for it to work properly. Otherwise, the Acronis software will cause a lot of trouble at the time of reinstallation. That's where they need to improve the product. In the case people want to install the same software with the same hardware, it should not stop me.
Acronis Standard software should improve the backup log report.
For how long have I used the solution?
I have been using Acronis Backup for approximately two years.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable.
What other advice do I have?
I rate Acronis Backup a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Infrastructure Consultant at FORUM INTERNATIONAL
Reliable, scalable, and easy installation with detailed documentation
Pros and Cons
- "For my first experience, it is the best software for backups, especially for a five-system backup."
- "For my first experience, it is the best software for backups, especially for a five-system backup."
- "The solution could improve by providing more database backup features and have better integration with many different types of databases. We cannot implement it in all of our infrastructures."
- "The solution could improve by providing more database backup features and have better integration with many different types of databases."
What is our primary use case?
We installed the Acronis Backup agents on the user's computer stations that require backups. We then created a schedule and a backup policy. Additionally, we deployed Acronis Backup on the Windows Server. I connected with the local discs of the server, which will be the targets of the backups.
What is most valuable?
For my first experience, it is the best software for backups, especially for a five-system backup.
What needs improvement?
The solution could improve by providing more database backup features and have better integration with many different types of databases. We cannot implement it in all of our infrastructures.
For how long have I used the solution?
I have been using this solution for approximately one year.
What do I think about the stability of the solution?
I have found the solution stable and has good performance.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The solution is simple to deploy with the provided documentation that was very detailed.
What about the implementation team?
The implementation took us approximately two days with two engineers.
What's my experience with pricing, setup cost, and licensing?
There is a license required for this solution and it can be on a monthly basis.
What other advice do I have?
I would recommend this solution to others.
I rate Acronis Backup an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Project and Services Manager at Gensystems
A user-friendly backup and disaster recovery solution with a useful image creation feature
Pros and Cons
- "It's a good solution that's very easy to use. Acronis has two valuable features. The first one is creating images, and the other is starting virtual machines in the cloud so the client can work immediately."
- "It's a good solution that's very easy to use."
- "It would be better if they made it easier to obtain images for laptops and desktops. It isn't easy right now to have many different types of desktop computers. This is because Microsoft is changing a lot of things in Windows 10."
- "It would be better if they made it easier to obtain images for laptops and desktops."
What is our primary use case?
My clients use it for disaster recovery events. Because of the ERP systems they have, these types of events need a space in the cloud to work immediately and recover the capacity for people to work in the company.
What is most valuable?
It's a good solution that's very easy to use. Acronis has two valuable features. The first one is creating images, and the other is starting virtual machines in the cloud so the client can work immediately.
Another valuable feature is that you could have all the information in the cloud. When you need to start working with a machine, you can do it. This is a very valuable option for our clients.
What needs improvement?
It would be better if they made it easier to obtain images for laptops and desktops. It isn't easy right now to have many different types of desktop computers. This is because Microsoft is changing a lot of things in Windows 10.
Sometimes the computers don't work well, and you need a lot of time to recover the users' information. It's also difficult to get the users' laptops to work with this because Windows can crash in some models, and it takes time to recover all the information.
For how long have I used the solution?
I have been working with Acronis Backup for three years or more.
What do I think about the stability of the solution?
It's a stable solution. We've had little problems, but it's with the WAN connection because the client doesn't have enough bandwidth. It wasn't a problem with Acronis, and it was a problem with the client.
What do I think about the scalability of the solution?
It's a scalable solution. We have medium-sized companies as clients. For example, some have 60 users, and another has 100 users.
Which solution did I use previously and why did I switch?
In Ecuador, a lot of people use Veeam Backup, Arcserve, and Veritas. The government also uses Data Protector from HP. Acronis is very easy and a new way to get backups or any kind of images or information. But Arcserve is a local solution that you need to install in a server and create jobs from another server. Acronis is a cloud solution, but with Arcserve, you need a server to install it. It's a very different way to use this application.
It's difficult to recover from tapes because of certain data center solutions in Ecuador that use UDX. It's like a hard disk that you can connect to a USB port, and you can get all the information. But when it falls on the floor, you can lose all the information in other types of hard disks. But the capacity is not much, just around three or four terabytes. But it's a good solution to use with some clients because they don't have a lot of space in their servers and this capacity is enough to recover old information.
How was the initial setup?
The initial setup is very easy. You just connect the USB port to the server, and it'll see another logical drive. If you use software like GFI Backup, you can program replica backups or have other types of information copied in this logical drive.
You need one person who is the main IT employee and another person who helps the IT Manager maintain this solution.
What about the implementation team?
We implement this solution for our clients.
What's my experience with pricing, setup cost, and licensing?
You pay for what you use in the cloud. If you don't start the virtual machine in the cloud, you only pay for the information stored there. But when you start the virtual machine, another pricing model is activated.
What other advice do I have?
I would tell potential users that Acronis has more solutions for different environments. You can get information from servers that don't use Windows and use other operating systems like Linux and Ubuntu. You can recover it in the cloud, and you can start a virtual machine. You can synchronize information. You've got a lot of features that the other solutions require you to install locally. It's very easy to use.
Technical support really isn't necessary in many cases because it's very intuitive, and it's not complex to resolve problems. If you want to get more information, you can find it on the Acronis site or the internet. You can resolve most of the little problems on your own.
On a scale from one to ten, I would give Acronis Backup a ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2026
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Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros
sharing their opinions.
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