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PeerSpot user
Consultant at a tech services company with 10,001+ employees
Real User
For 10000 + VM environments this product is the best. Customer support not as great as Microsoft.

What is most valuable?

Inter site backup replication, object level AD restore and complete VMDK level VM backup and restore.

How has it helped my organization?

It is helpful in BCP in the event of disaster and human errors on VM infrastructure to reduce MTTR and fast recovery.

What needs improvement?

Random CBT errors during backup jobs.

For how long have I used the solution?

More than 3 years.

Buyer's Guide
Veeam Data Platform
August 2025
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866,956 professionals have used our research since 2012.

What was my experience with deployment of the solution?

No, those are related to network not related to product.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No scalability issues.

How are customer service and support?

Customer Service:

It's good but comparing to VMware and Microsoft they lack little behind.

Technical Support:

It's good but comparing to VMware and Microsoft they lack little behind.

Which solution did I use previously and why did I switch?

Net backup and we switched to this considering agent less backup operation by this product that help our operations to run live without performance issues.

How was the initial setup?

It's not complex as all.

What about the implementation team?

An in-house team.

What was our ROI?

It's great when compared to Net backup and Tivoli. Also. it improves our customer offering as backup operations are independent of resources provided to servers.

Which other solutions did I evaluate?

YES, Avamar and Tivoli.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user159813 - PeerSpot reviewer
Senior Systems Support Analyst at a government with 501-1,000 employees
Vendor
Great product, Veeam works with both VMware and HyperV, integrates well.

What is most valuable?

Instant recovery of a VM, ease of use for item level recovery, ability to also send disk to disk jobs to tape for meeting retention policies.

How has it helped my organization?

We have been able to instantly recover VMs from catastrophic failures to point in time and recover files easily without the long wait of searching and restoring from tape.

What needs improvement?

The ability to back up physical servers from within the same Product and not as a separate module. This would keep Veeam in the front of other competing products that offer both physical and virtual backup solutions.

For how long have I used the solution?

5 years.

What was my experience with deployment of the solution?

No deployment issues.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No scalability issues.

How are customer service and technical support?

Customer Service:

Support has been phenomenal when I have needed it and I have always been able to resolve my issue and gain a better understanding of how the product works.

Technical Support:

The level of support I have received has been top notch, problems have been escalated as needed and without prodding for the need of additional assistance and the engineers I have worked have been both friendly and easy to comprehend when discussing both the issues and the solutions.

Which solution did I use previously and why did I switch?

In the past we were using a traditional physical backup solution -Symantec Backup Exec which made restores quite difficult in the event of a complete VM restore. We needed a solution that was more in line with the virtual realm and we discovered Veeam when attending VMworld and we were quick to setup a lab to test the product and were completely satisfied with what we'd found.

How was the initial setup?

It was very straight forward and easy to learn.

What about the implementation team?

We did the install and setup in house with minimal support and once we licensed the product we made calls to support only when trying to understand the best practices for configuration and how to achieve the results we expected.

What was our ROI?

This product has more than made up for the initial costs of licensing, hardware and support. In more than one occasion we have been faced with what would normally be hours of downtime in the days of tape restores to being backup in minutes.

Which other solutions did I evaluate?

At the time we had been looking at various solutions that were coming up for backup and restore of virtual environments; WMware's own Backup solution is the first to come to mind. We strongly considered this but were debating pricing and it was at this time we discovered Veeam and it seemed to be the answer both technically and financially.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veeam Data Platform
August 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,956 professionals have used our research since 2012.
it_user162141 - PeerSpot reviewer
Network Consultant at a tech services company with 51-200 employees
Consultant
Had issue when license files downloaded from OWA which would render it unusable, but backup/replication are valuable.

What is most valuable?

Both backup and replication, simple to read reports.

How has it helped my organization?

Allowed simple backup and restore of virtual machines as well as granular restore of files and Exchange databases.

What needs improvement?

Most of the features I wanted was addressed in version 6 and 7 (i.e. backup to tape) allowing my clients to finally get rid of backup Exec to copy backups to tape. I'm not sure if there's a way to back up physical servers with Veeam but that would be a good feature to help customers transition into a fully virtualized environment OR maintain some physical servers in the environment.

For how long have I used the solution?

3 years (version 7 and older versions).

What was my experience with deployment of the solution?

Issue when licenses files (.lic) are downloaded from OWA which would render it unusable. Also had issues in earlier version where snapshots weren't deleted properly but that can be attributed to a mix of the ESXi version and Veeam.

What do I think about the stability of the solution?

Veeam 6 and 7 has been very stable.

What do I think about the scalability of the solution?

Our customers have not run into any scalability issues.

How are customer service and technical support?

Customer Service:

Excellent. Calling tech support and getting routed to a tech is quite fast.

Technical Support:

Excellent and responsive.

Which solution did I use previously and why did I switch?

Backup Exec was previously used but their early attempt to backup VMs were cumbersome and Veeam stepped in to address that problem. The only reason why Backup Exec was kept in the environment was to backup to tape and, in the earlier days, backup Exec databases.

How was the initial setup?

Very straight forward. The console is extremely simple to use and intuitive.

What about the implementation team?

In-house.

Which other solutions did I evaluate?

Veeam is definitely one of the market leaders and is the preferred choice.

What other advice do I have?

Definitely one of the simplest ways to backup a virtualized infrastructure but you may not be able to fully get rid of your regular backup software if you have physical servers or specialized applications that required specific plugins that Veeam does not support.

Disclosure: My company has a business relationship with this vendor other than being a customer. We are a silver partner
PeerSpot user
it_user159843 - PeerSpot reviewer
Support Manager at a tech vendor with 201-500 employees
Vendor
Backups don't fail often which saves time and data but backing up Exchange could be better.

What is most valuable?

Ease of use, it's simple to backup and restore.

How has it helped my organization?

Backups don't fail often which saves time and data.

What needs improvement?

Backing up Exchange could be better, particularly Clustered Exchange.

For how long have I used the solution?

4 years.

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

No issues.

Technical Support:

Excellent, their support is fast and efficient.

Which solution did I use previously and why did I switch?

Backup Exec, I was looking for something designed for Virtual Machines.

How was the initial setup?

In VMWare it's really fast. For Hyper V it took some tooling around.

What about the implementation team?

In-House.

What was our ROI?

I didn't measure it but it saves me tons of time and no data loss so it has likely paid for itself many times over.

Which other solutions did I evaluate?

Unitrends

What other advice do I have?

Do it, it's a great product and is easy to use.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user164028 - PeerSpot reviewer
IT ADS Section Manger with 1,001-5,000 employees
Real User
Very reliable and fast data recovery. Price is a bit high.

What is most valuable?

Ease of use

How has it helped my organization?

Very reliable and fast data recovery

What needs improvement?

I feel the price is a bit high

For how long have I used the solution?

5+ years

What was my experience with deployment of the solution?

No issues with deployment of Veeam Backup & Replication.

What do I think about the stability of the solution?

No issues with stability of Veeam Backup & Replication.

What do I think about the scalability of the solution?

No issues with scalability of Veeam & Replication.

How are customer service and technical support?

Customer Service:

Acceptable

Technical Support:

Acceptable

Which solution did I use previously and why did I switch?

vRanger

How was the initial setup?

Straightforward, clear instructions

What about the implementation team?

In-house

What's my experience with pricing, setup cost, and licensing?

Don't recall, I believe annual support is $2500

What other advice do I have?

Do it! Great, stable, full featured product.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller Partner
PeerSpot user
PeerSpot user
Systems Specialist at KESA
Real User
Veeam has saved us many hours but the performance is slow when making changes (This could be our hardware, or Veeam)

What is most valuable?

There are quite a few features for Veeam which are helpful, but in my mind the ability to take a backup from a week ago and spin up a temporary VM to retrieve files is the feature I use the most. The wizards are extremely user friendly and easy to use. Another very nice feature of Veeam is the ability to seamlessly intergrate with your VM environment. From within Veeam I can browse all of my VMs and choose the appropriate vm I want to add to backup. The low disk warnings are awesome in Veeam, I am alerted well before we run out of space.

How has it helped my organization?

Veeam has saved us many hours retrieving deleted files as well as testing backups. Our old backup solution was getting to the point where we could not go more than a couple of days without backups failing. With Veeam we have not had any time where backups did not run. We also have been able to run since January 2014 with no “failed” backups.

What needs improvement?

The performance is slow when making changes. I am unable to determine if the cause is slow disk that we use for our storage, of if Veeam is slow. When I delete a VM in Veeam it takes about 20 minutes to delete the backups with 83 restore points. With that being said we are getting the “Speed Boost” upgrade that should improve performance. With this being said, the program performs very quick when navigating around the UI. One issue I have ran into is I have been confused at times and added the same VM to multiple backup jobs. I wish there was a “warning” box that would pop up saying this vm is already protected in another job.

For how long have I used the solution?

We have been on Veeam Backup & Replication 7.0 Enterprise Edition since January 2014. We are updating to the latest version of Veeam late 2014. Previously we were on a HP tape backup for many years.

What was my experience with deployment of the solution?

We had an outside vendor do the initial deployment

What do I think about the stability of the solution?

Veeam is extremely stable. I have not had to do anything with the Veeam VM since the original install. We get 100% backups every day.

What do I think about the scalability of the solution?

Scalability for me is adding new VMs to be backed up by Veeam. Without much training I am able to create a group and add the new VMs to the group to be backed up by Veeam.

How are customer service and technical support?

Customer Service:

Have not contacted support

Technical Support:

Have not contacted support

Which solution did I use previously and why did I switch?

We used HP Storageworks. We were no longer getting consistent good backups. Every day we had to baby the backup to make it work. As part of the Veeam backup we also we able to get away from the tape backup system.

How was the initial setup?

Setup was completed by an outside consultant.

What about the implementation team?

We used an outside consultant who was extremely familiar with Veeam, they did great.

Which other solutions did I evaluate?

We did not evaluate any other backup systems, we were on a tight timeline due to too many failing backups. We went with Veeam due to our consultants great experience with Veeam from other clients.

What other advice do I have?

Veeam is a great fit for a seasoned IT pro, of someone who is green. Get a trial of the software and try it. My other advice is to do the math and get a large enough SAN. We currently keep 180days of backups for 50+ VMs.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user159177 - PeerSpot reviewer
System Administrator at a recreational facilities/services company with 1,001-5,000 employees
Vendor
This really is a top notch product. Stability and ease of use well worth the money.

What is most valuable?

The ease of use is the most valuable to me. I was able to save so much time in my day because the product did exactly what it said it would do. Veeam makes backup what it should be, set up back up jobs and when you need to restore something, click a couple buttons and restore. The speed of backups is also very valuable, it is amazing how fast backups and restores take place compared to other products.

How has it helped my organization?

There was a lot of time spent using other backup products in the past, and the best part about Veeam is its ease of use. I am able to spend my time doing other tasks instead of babysitting my backup strategy.

What needs improvement?

I never run into any stability issues with Veeam. It's almost too good to be true. I setup my jobs, run them, get the e-mail that they are finished and done. Veeam has never failed me.

For how long have I used the solution?

I have been a Veeam customer for about 3 years.

How are customer service and technical support?

I would rate the customer service 10 out of 10, every time that I have contacted Veeam the support has been fast and friendly even for the smallest issues.

Which solution did I use previously and why did I switch?

We previously used Backup Exec, we switched because we backups were becoming a huge headaches. We always had little issues with the product, but the problems just seemed to keep adding up and jobs were failing more and more.

How was the initial setup?

The initial setup was really straightforward, its a simple software install and setup that even a child could take care install and setup.

Which other solutions did I evaluate?

I evaluated Symantec Backup Exec 2012 and Unitrends UEB.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user159399 - PeerSpot reviewer
Account Manager at a tech services company with 501-1,000 employees
Consultant
If they have any doubts, first try a POC...Will help them decide.

What is most valuable?

2-in-1: backup and replication

Sandbox and Open FIles

Instant VM Recovery

What needs improvement?

I believe none.

For how long have I used the solution?

For almost 3 Years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

Was using Symantec.

How was the initial setup?

No, very user friendly.

What about the implementation team?

In-house.

What was our ROI?

we implemented as demo lab for ours partners to test.

What's my experience with pricing, setup cost, and licensing?

Was an NFR.

Which other solutions did I evaluate?

No.

What other advice do I have?

If they have any doubts, first try a POC... Will help to decide.

Disclosure: My company has a business relationship with this vendor other than being a customer. vendor partner
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.