We moved to Veeam to have complete virtualization. It's perfect for us. It virtualized our workflows. Veeam is used to support only virtual machines and does not back up to our physical machines.
Founder & CEO at a tech services company with 51-200 employees
Mature and user-friendly with very helpful support
Pros and Cons
- "It's got a very good user-friendly interface. It's easy to use."
- "I would like to have them come up with more robust features when it comes to individual endpoint protection."
What is our primary use case?
What is most valuable?
The best feature of Veeam is, first and foremost, the support they provide. They are at the top in support. The support is excellent.
It's got a very good user-friendly interface. It's easy to use.
The training is excellent. of Veeam. I'm from the Middle East. Veeam is very accurate out here and they have very good training facilities over here. On my team, everybody's trained on Veeam.
I'm really happy with Veeam. As of now, we have never had any issues with Veeam. It has performed perfectly.
It's a very mature product.
What needs improvement?
The only thing which was lacking was the support, some years back, for the cloud connect. It's matured now and has become a very reliable product.
I would like to have is better documentation. Veeam documentation is something that needs to be worked on. The training program is very good, however, they need to have better work documentation.
Also, very few third parties have courses on Veeam. Veeam only provides co-courses. For example, everybody has got courses about Cisco or Microsoft. Veeam is very closed on that factor. If they want to really popularize the software, they need to have more training, and the training should be more widely available via third parties.
The cost is a hindrance towards learning for certifying in Veeam. They need to make it more open and less expensive to open it up for more companies and users.
On individual user backups, there are certain people who have got individual PCs and they have data on them. Veeam is not up to that mark. There is other software we use which is much better than Veeam when it comes to individual data protection. I would like to have them come up with more robust features when it comes to individual endpoint protection.
For how long have I used the solution?
I've been working with data protection for 15 to 20 years. I recently moved to Veeam. We've used it now for seven or eight years.
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What do I think about the stability of the solution?
As of now, it has never given us any issue, in my personal experience. Veeam is a very robust product. There has never been any problem and there have not been any downtimes, so we have absolutely nothing to complain about. It's a good product.
What do I think about the scalability of the solution?
We are a hundred-person virtualized shop. We have close to 250 users. We have continuous data protection.
Veeam has been extensively used in our company as all our servers are getting backed up. We have some six to seven ESXi hosts. Between all our servers, we have some 30 to 35 VMs. Veeam is a very integral part of our data strategy out here.
They have different tiers - from a free tier to an enterprise tier. With the new updates, it's very scalable.
How are customer service and support?
Technical support has always been great. They're the best in the business and are very helpful and supportive.
We don't directly deal with Veeam. We have an MSP who supports us on our network. However, we have never had any issues with Veeam. If there are any issues, it's sorted out immediately.
Which solution did I use previously and why did I switch?
I started with Symantec and have recently moved to Veeam. I'm also familiar with Commvault.
When you're really looking at enterprise, I personally would go for Commvault. That's a product that is built for the enterprise. Veeamis aimed t smaller businesses.
How was the initial setup?
The initial setup is very simple. It's just a user-driven thing. It's very, very simple.
It's not as complicated as Commvault. Commvault is a little complicated. However, with Veeam, when it comes to user-friendliness, it's a brilliant product.
Maintenance is easy. It's not a problem at all. It's handled by a third-party provider that is a partner of Veeam.
What's my experience with pricing, setup cost, and licensing?
We currently have ten to 15 different licenses. I can't speak to the exact details as it's mostly handled by the IT operations team.
Beyond the licensing, the only cost which we have incurred, which was a little too much, was the training. In our company, people need to be certified as we basically go for internal competence and upscaling our people, as a team. However, Veeam certifications are costly. That is one thing that was a little bit of a pain point for us.
What other advice do I have?
We are just a customer of Veeam.
I recommend Veeam very highly. It's a very mature product.
If you have a virtualized environment, which 99% of the people have virtualized environments now, it's perfect. Veeam is something which is built for virtualization.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Presales Engineer at a comms service provider with 1,001-5,000 employees
Inexpensive, handles small workloads well, but workload type limited
Pros and Cons
- "The setup was straightforward Veeam Backup Replication. NetBackup is a larger solution and takes more time to implement but Veeam Backup Replication takes approximately 40 days."
- "I have used NetBackup. For heavy workloads or if I need consistent backup and restore, I prefer NetBackup over Veeam Backup Replication."
For how long have I used the solution?
I have been using Veeam Backup & Replication for approximately five years.
What do I think about the stability of the solution?
Veeam Backup Replication is stable for VMware, it works well. However, if you backup other workloads. For example, I had some issues with Oracle or SQL servers.
What do I think about the scalability of the solution?
Veeam is changing its licensing model and I think scaling will be more difficult. I didn't study in a deep way, but I remember last year's licensing model for scalability was easy because it's only a licensing processor socket on a host. When they change the licensing model I am not sure if scaling will be easy anymore.
How are customer service and support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
I have used NetBackup. For heavy workloads or if I need consistent backup and restore, I prefer NetBackup over Veeam Backup Replication.
How was the initial setup?
The setup was straightforward Veeam Backup Replication. NetBackup is a larger solution and takes more time to implement but Veeam Backup Replication takes approximately 40 days.
What's my experience with pricing, setup cost, and licensing?
Veeam Backup Replication is inexpensive for small workloads.
What other advice do I have?
I would not recommend Veeam Backup Replication for Oracle Database and I would recommend it only if you have a small budget.
I rate Veeam Backup Replication a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Responsive technical support, straightforward installation, and reliable
Pros and Cons
- "My customers find the backup and recovery ease of use is the most beneficial feature."
- "The recovery and integration features of Veeam Backup Replication could improve. For example, all VM integration could improve, such as with Hyper-V and VMware."
What is our primary use case?
Veeam Backup Replication is used by my clients as a backup and recovery solution.
What is most valuable?
My customers find the backup and recovery ease of use is the most beneficial feature.
What needs improvement?
The recovery and integration features of Veeam Backup Replication could improve. For example, all VM integration could improve, such as with Hyper-V and VMware.
There is not any kind of archiving feature that is provided and in a future release, there should be an archiving feature in this platform. They would be better able to compete with the other archiving solution. In the current scenario, if the customer wants to have an archiving feature, they will have to purchase another solution because we cannot have this archiving feature with Veeam Backup Replication.
For how long have I used the solution?
I have been using Veeam Backup Replication for approximately five years.
What do I think about the stability of the solution?
Veeam Backup Replication has been stable.
What do I think about the scalability of the solution?
The scalability of Veeam Backup Replication is good.
How are customer service and support?
The technical support is good and responsive.
Which solution did I use previously and why did I switch?
I have used Commvault.
How was the initial setup?
The initial installation is quite easy and not very cumbersome. It's easy if you have a basic understanding of the architecture of the Veeam.
What's my experience with pricing, setup cost, and licensing?
The subscription-based pricing of Veeam Backup Replication is competitive.
What other advice do I have?
The solution that we recommend more often depends on the use case. If there are other use cases that include bare metal recovery and archiving features then I would recommend another product, such as Commvault.
I would advise before implementing a solution such as Veeam Backup Replication that you have the training and skillset before implementation. This allows for proper implementation, best practices, and stability. It is helpful to have someone that is certified.
I rate Veeam Backup Replication an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Alliance Manager at Berca Hardaya Perkasa
Affordable, easy to set up and has a simple UI
Pros and Cons
- "It's scalable."
- "They need to improve their technical side."
What is our primary use case?
We primarily use the solution for backups in the virtualization area. They are experts in virtualization. For a lot of use cases, the customer doesn't have a backup in their virtualization for VMware HyperV or Nutanix. We are using Veeam to back up their virtualization.
What is most valuable?
They are the second-best backup after Veritas.
Veeam is easy to set up and they have a simple UI for users to set up and administer the Veeam console.
Veeam has low pricing. They are great for a smaller market or smaller business all the way through to enterprise-sized companies. It's scalable. In Indonesia, maybe two of our telco companies use Veeam and they have a lot of the market in Indonesia.
The solution's initial setup is easy.
It's a stable solution.
What needs improvement?
They need to improve their technical side. They don't have a lot of compatibility with Solar HP-UX, IX, or SAP. They still need to have a lot of improvement in that area.
They need to make their Office 365 backup is included in one console with the backup replication. It will be easier that way and place it in line with the Veritas NetBackup offering.
What do I think about the stability of the solution?
We have found the product to be quite stable. It's not buggy. There aren't glitches. It's reliable. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The product can scale well. It's great for small businesses to larger enterprises.
How are customer service and support?
Since Veeam is easy to use and easy to set up, we don't have a lot of problems. Therefore, we don't have a lot of experience with their support. We've never had a reason to contact them. Due to this, I can's speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
I am familiar with Veritas as well.
How was the initial setup?
The solution is straightforward and simple to set up. It's not a complex or difficult process. A company shouldn't have any issues implementing it.
What's my experience with pricing, setup cost, and licensing?
The pricing is very good. They are very affordable, even for smaller businesses.
What other advice do I have?
We are a Veeam partner. We're partners with a variety of organizations.
We use various deployment models, including public and private cloud, on-premises, and hybrid setups.
I would rate the solution at an eight out of ten. We are quite pleased with its capabilities.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Chief Technology Officer at a computer software company with 10,001+ employees
Great snapshots and good special features with the ability to adapt the design
Pros and Cons
- "The solution is stable and the performance is good."
- "The initial setup is complex."
What is our primary use case?
The solution is based on the IAF solutions that are specific for moving the data centers that we have to the cloud. This is the main tension for us right now. We are investing in some past solutions, however, we're not using them yet. There are some tests, some small tests, however, we are moving IAF solutions in order to move our data centers.
What is most valuable?
We like Veeam as it is the kind of backup that has basic snapshots. It's very useful for us as we have a lot of virtual servers. This is the most impressive thing that we see.
There are some special features from Veeam. They have the replication and the kind of backup that we can use. We have a very strong solution in the network. Due to the fact that we have several internal DMS's, we needed to make a special design. Veeam adapted to that. That's why we choose it. With all the solutions, it was not possible to use the actual network structure that we had. Veeam made it possible.
The solution is stable and the performance is good.
The product can scale.
What needs improvement?
For us, it's important that the products can be adapted to different network scenarios. This is the biggest problem. The issues that we had when we selected the products were due to the specifics on the network from a security point of view. Security for us is the most important feature that we need to work with. THey need to ensure that it's possible to secure the network.
The initial setup is complex.
We use several proxies, reverse proxies, due to our needs. It's not so common. There's not too much information and it's not so useful. They could develop it more and they could market it better. Not many users have this scenario. The reverse proxy, for us, was an important piece to implement. If a user has a good view of the reverse proxying during the implementation, it's better.
For how long have I used the solution?
The solution has been implemented in the company for about one year at this point.
What do I think about the stability of the solution?
The solution is very stable. We needed to buy the biggest server to accommodate it. The requirements were very high. That's why we started late when they decided to use it. However, after we followed the recommendations and followed the certification of equipment servers and storage that we needed, it's okay. Now we find it's very stable.
What do I think about the scalability of the solution?
The scalability is very good. Everybody uses it. In general, we have about 125,000 people using it.
We likely will increase usage in the future.
How are customer service and support?
We needed some technical support at the start. It was good. Here in Brazil, they are from Brazil and they have helped us too in the design phase. That said, the product is very good. We don't need exactly support for any issue that we found. We've only needed some help for the implementation, the start of the design.
How was the initial setup?
In terms of the implementation, it's still being rolled out. It's very big and there is a very sparse structure that we have. It's global. It will take about two years for it to be completely implemented, due to the places and locations we need to implement it. We need to make and design for each place as it is not standard. That's why it takes a long time. We prefer to take it in parts to be careful with the implementation, in order to see if it's really what we want. Therefore, for us, the setup is quite complex.
The results have been good so far. People are liking it very much. That said, we still have some designs to do for other places that we have implemented.
Due to the implementation, we are doing, there are about 50 people working on the deployment. This is just an estimation. It's quite a large project.
What's my experience with pricing, setup cost, and licensing?
We pay the licensing fees on a yearly basis. There may be a few additional costs, however, I cannot speak to those exactly. Our technical team might have a better idea of what is involved in terms of licensing arrangements.
We tried the base license, however, it's my understanding that it wasn't enough and we needed a bit more.
What other advice do I have?
We are a Veeam partner.
In terms of types of deployments used, at this time it's been working more on-premises, however, we have intentions to use the cloud. We are moving several loads to the cloud.
I would advise new users that the design is the most important piece. There are several options in the ways that you can implement it. My recommendation is to look at the strategy. Networking becomes very important. Having a good design at the outset makes things easier.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a financial services firm with 10,001+ employees
User-friendly, secure, and makes the restoring process simple
Pros and Cons
- "Initially setting up the product is easy."
- "The stability for AIX machines could be better."
What is our primary use case?
I'm the system admin, and I'm taking care of backups and every job in Veeam Backup. We have the AIX machines and we are deploying the AIX machine; we are doing the backup and trying to restrain the AIX on them.
What is most valuable?
It's very customer-friendly and user-friendly and we use it mostly to backup an issue.
We have done a multiple-time restore on Veeam Backup and that is an awesome feature. It's a very critical system, we have to restore it and Veeam makes it easy to do so to protect our system.
Initially setting up the product is easy.
The solution has been quite stable.
Technical support is good.
It supports the technology and it's actually more secure and has enhanced itself. Veeam is always making itself better in terms of functionality and features.
What needs improvement?
Part of the issue we've had is with the AIX backup. Currently, Veeam has issued version 2.0 for the AIX machine, however, it is not capable of taking the entire machine backup and restoring at the one side. It is only taking the backup of the partitions only. There is a limitation there right now. I'd suggest they improve the functionality in the Veeam Backup agent so that it will take an entire machine backup. That would be more beneficial for the official system for the AIX's.
The stability for AIX machines could be better.
Veeam Backup also needs to be possible in Azure, so that if something goes down Veeam can take care of everything. Our local vendor in India for the Azure environment has found out there is no availability for Azure for Veeam Backup and Replication. If there is an existing Veeam option that supports the Azure environment, they need to relay the message. It's not clear now and it appears there isn't one.
We'd love to see the solution offer more compression in the future to allow us to save more space.
What do I think about the stability of the solution?
It's stable for the ESXi and other Linux and workstations they've established. In the case of the AIX machine that we are using, the stability needs to be improved.
What do I think about the scalability of the solution?
The solution is totally scalable. That said, one thing I didn't get from local resources is that Veeam Backup cannot perform in the Azure environment.
How are customer service and support?
Technical support is good. It's awesome. Still, we can't get the right solution at the right time. If I'm asking about what ports need to be open for the Veeam Backup and Replication and they are just suggesting the link and just showing the port, it's not quite as helpful as we would hope. For example, what can do we to improve from this side? There needs to be more specificity in terms of the level of technical support we get when we have specific concerns. We would be grateful for this.
How was the initial setup?
The setup process was really easy. I've done it so many times, actually and I am quite comfortable with the steps now. However, in the case of AIX, most users don't know about the AIX deployment. They are not seeing exactly what needs to be done. That part needs to be taken care of by Veeam directly.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the exact pricing, however, in our region, in South Asia, pricing is always a concern.
Which other solutions did I evaluate?
We tried Commvault also, however, it's not user-friendly and it's not as easy compared to Veeam. They have their own benefit, however, they simply are not user-friendly enough for us. Veeam is easier, and it's reassuring. We've saved money with Veeam as we've had to restore a few times now and we've saved so much data using it. That's why it's good. It's proven itself again and again.
What other advice do I have?
We are customers and end-users of Veeam.
I'd rate the solution at a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System & Security Administrator at a legal firm with 51-200 employees
It's stable, and the restoration is easy and reliable
Pros and Cons
- "One of the most valuable features of Veeam is that the restoration is easy and reliable."
- "The ease of use could be improved, but I don't have a very deep amount of experience in Veeam, so it's difficult to say what could be improved."
What is our primary use case?
We primarily use Veeam as a backup system, so for backup operations. Every company needs to have backups and restoration, and cannot live without it. We have ransomware, system failure, and a lot of problems facing us, so we need backups for the emailing systems, database, Hypervisor, and VMs.
What is most valuable?
One of the most valuable features of Veeam is that the restoration is easy and reliable.
What needs improvement?
The ease of use could be improved, but I don't have a very deep amount of experience in Veeam, so it's difficult to say what could be improved.
For how long have I used the solution?
I have been using Veeam for a couple of years.
What do I think about the stability of the solution?
This solution is stable, and the restoration of Veeam is easy and reliable.
How are customer service and support?
A partner or mine has contacted technical support many times. He was very satisfied and recommended their support team.
Which solution did I use previously and why did I switch?
I have also tried Veritas Backup Exec, which is more difficult to use.
How was the initial setup?
It takes about two hours to install and implement this solution and to start backing up data. The operation of backups depends on the customer's data, so the timeframe will depend based on that data.
For deployment and maintenance, we have one person for administration and restoration and the IT manager for managing the system.
In my organization, users use it centralized, and it works for the servers and operates silently. No one can pause or refuse the backup operation. We implemented it like this for all customers, so that it backs up to the server and works without user involvement.
What about the implementation team?
We implemented this solution through an in-house team.
What's my experience with pricing, setup cost, and licensing?
We pay for a license to use this solution, and we recommend that our customers pay for a license and a renewal license.
What other advice do I have?
I rate Veeam Backup a nine out of ten, and I would recommend it to others.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Data Center Administrator at a manufacturing company with 501-1,000 employees
Enables backup and replication with easy-to-use administration
Pros and Cons
- "From my experience, Veeam is very good. Its interface is user-friendly. We can restore it whenever. It's not complicated. It's very easy to manage and administration is very easy."
- "When you have some small issues, you should be able to go through it by yourself and solve the issue instead of opening the ticket and waiting for the engineers to troubleshoot."
What is our primary use case?
The primary use case is backup and replication. This solution is a backup, so it is used on-premises.
What is most valuable?
From my experience, Veeam is very good. Its interface is user-friendly. We can restore it whenever. It's not complicated. It's very easy to manage and administration is very easy.
What needs improvement?
Veeam should go for a different version of a hypervisor. For example, they are concentrating on Microsoft Hyper-V and on VMware. There are some virtualizations there, like AHV Nutanix. In that case, they need to rebuild application-wise. I checked with an AHV for my personal knowledge, and I couldn't find the same as in the VMware and Hyper-V. It's totally different. It opens with a different port.
They need to do some repository and improve the backup chain and logs. For example, sometimes we still need to call support for small things, and they're looking for the log.
In this case, they need to give some training to the administrators. It should be easy. In this case, there are some knowledge bases. If you go to the Veeam site, you will see the knowledge bases, but there should be a little awareness. Administrator awareness should come up for that, like with the small issues and how you want to replicate. When you have some small issues, you should be able to go through it by yourself and solve the issue instead of opening the ticket and waiting for the engineers to troubleshoot.
What do I think about the scalability of the solution?
It was scalable.
How are customer service and support?
Technical support is amazing.
Which solution did I use previously and why did I switch?
Veeam is totally different from Veritas when it comes to virtualization and virtual machines. For Veritas, we are just using the standalone, physical servers.
Veritas is good for a small environment. We are taking more backups in Veeam only, and we're only taking some backups in Veritas, which is like a physical server.
What's my experience with pricing, setup cost, and licensing?
The cost is expensive. It will depend on how you are managing your environment, your requirements, and if you can easily manage a license. It's not that difficult, so you can manage it, but the cost is high, so you need to check directly with Veeam as well as the local partner so you can get the discount prices.
What other advice do I have?
I would rate this solution 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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