We use this solution to replicate the SQL server to another site.
IT manager at a tech services company with 11-50 employees
Useful solution for data backup replication that could be improved by having a more effective support team
Pros and Cons
- "The data backup replication has been the most useful feature. Previously, we copied the data hub to an external hard drive but now we are able to store the backup on one of the depository service."
- "We struggled to stabilize the application. We had an incident which resulted in a loss of data and have terminated this solution due to lack of support from the Veeam team."
What is our primary use case?
How has it helped my organization?
We tried to set up the application from SQL to SQL. We did this for the department, but the process took us almost a year. After we had signed off on the solution we noticed that it was affecting the performance of the SQL.
What is most valuable?
The data backup replication has been the most useful feature. Previously, we copied the data hub to an external hard drive but now we are able to store the backup on one of the depository services.
What needs improvement?
We struggled to stabilize the application. We had an incident which resulted in a loss of data and have terminated this solution due to lack of support from the Veeam team.
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For how long have I used the solution?
I have been using this solution for three months.
What do I think about the stability of the solution?
We have had issues connecting to the server, specifically connecting to the head office to be on the same network.
What do I think about the scalability of the solution?
We have not tried to scale this solution but it is possible.
How are customer service and support?
Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the support team, they were not knowledgable on the solution and how it works.
How was the initial setup?
The initial setup was complex and required assistance from the team at Veeam. After the installation, the solution does not function as we expected. The deployment took two weeks.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution and came at a higher cost than expected. We were charged higher prices than shown on the website by partners of Veeam. We were not able to buy a few licences to begin with. We had to buy five licences from the beginning before knowing if the solution worked for us. The initial contract for the solution was not clear on which services were to be paid for and which were free.
What other advice do I have?
We first completed a POC in a test environment which worked well. However, when moving over to a production environment, we experienced some issues.
We would have benefitted from more guidance on what options were available based on our internal systems.
I would rate it a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

System administrator at a construction company with 5,001-10,000 employees
Quick and simplified backup and recovery on VM and HyperV databases.
Pros and Cons
- "The features that I have found most valuable are its back up and recovery. It is a simplified backup because you can do both databases - VM and HyperV. It's a faster backup than the conventional methods because it takes up the bare metal."
- "In the next release I would like to see a bit more intelligence as far as a solution or troubleshooting - to put it more on the level of resolution and not simply identifying there is a problem."
What is our primary use case?
Our primary use case is to back everything up.
What is most valuable?
The features that I have found most valuable are its back up and recovery. It is a simplified backup because you can do both databases - VM and HyperV. It is a faster backup than the conventional methods because it takes up the bare metal.
What needs improvement?
In terms of what could be improved, I would say the manageability but not that much else.
In the next release I would like to see a bit more intelligence as far as a solution or troubleshooting - to put it more on the level of resolution and not simply identifying there is a problem.
For how long have I used the solution?
I have been using Veeam Backup & Replication for a few years.
What do I think about the stability of the solution?
Veeam Backup & Replication is pretty stable. It has the odd problems here and there, but they are mostly due to snapshot running or things like that.
What do I think about the scalability of the solution?
Veeam Backup & Replication is very scalable.
There are two administrators maintaining it.
In terms of increased usage, all future servers will be running Audit. We don't plan on changing for another one.
How are customer service and support?
Technical support is pretty good. They have a fast response.
Which solution did I use previously and why did I switch?
The last solution we used was Commvault and we were not satisfied with the results with the backup time, but that was more than 10 years ago.
How was the initial setup?
The initial setup is pretty straightforward.
I'm not the one who installed initially, so I couldn't say for the implementation, but adding any products is very straightforward.
What's my experience with pricing, setup cost, and licensing?
Our license is yearly, but I don't know the cost.
Which other solutions did I evaluate?
We did brief surveys of other solutions, but Veeam seemed to correspond with our virtual needs because 85% of our servers are virtual.
What other advice do I have?
I am very satisfied with Veeam Backup & Replication.
On a scale of one to ten, I would give Veeam Backup & Replication an eight point five because it solves our problems but it's not perfect, but more than good enough.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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Senior Infrastructure Engineer at a government with 501-1,000 employees
Reasonably priced with good ransomware protection and the ability to expand
Pros and Cons
- "Pricing is fairly reasonable and not overly expensive."
- "If you upgrade too quickly, you may have issues."
What is our primary use case?
We primarily use the product for backup and replication purposes.
How has it helped my organization?
The manageability is very easy. It's one console and you can see all of the backups and the replication. The restore processes, the RTO and RPOs, are very low.
What is most valuable?
The best feature is the CDP - the snapshot integration into sand storage.
The new feature for ransomware protection has been great.
We have found the solution to be stable.
The scalability is good.
Pricing is fairly reasonable and not overly expensive.
What needs improvement?
The deployment process can be quite complex.
I can't speak to any features that are missing. It has everything we need.
If you upgrade too quickly, you may have issues.
Technical support could be better.
For how long have I used the solution?
I've been using the solution since 2013.
What do I think about the stability of the solution?
The solution is very stable. That said, upgrades can give you problems if you upgrade too fast.
What do I think about the scalability of the solution?
It's very scalable, however, it can be complex to execute.
We have ten people who use it on a daily basis. It's pretty much used 24/7. It's a mission-critical product in our organization.
We do have plans to increase usage in the future.
How are customer service and support?
Sometimes it can be a bit slow to get assistance as we don't have production support. We just have the normal standard support, which makes sense. They can sometimes point fingers. For example, they might try to say "It's EMC or it's NetApp. It's not our product." That can be a bit of a problem.
Which solution did I use previously and why did I switch?
We used to use Symantec prior to 2013.
How was the initial setup?
The initial setup and deployment were a while back. However, from my experience, I've deployed it three or four times. It's about a day to deploy and it can be complicated. It's not that easy if you don't know what's going on.
We just need one person to maintain the solution.
What about the implementation team?
We did not use a consultant from the vendor side. Everything was handled by our team. We did it in-house.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee.
We've found the pricing to be very reasonable. It's not overly expensive.
There are different tiers available, including Standard, Enterprise, and Enterprise Plus. We have the standard license.
What other advice do I have?
We are customers and end-users.
I'd rate the solution at an eight out of ten. We've been pretty happy with its capabilities.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at Switact
The incremental backup feature and the stability are perfect
Pros and Cons
- "One of the most valuable features is the incremental backup. It is, of course, perfect because you have a lot of restore points, but you don't need all the space. The stability is also perfect."
- "The only improvement I could think of is it could be cheaper—cheaper is always good. Sometimes the product is just finished. Cheaper is always nice for the customer, but the company needs to benefit so that they can keep maintaining the product. New Windows versions, etc., always take some work. At the moment, I wouldn't switch to another solution because of the money."
What is our primary use case?
Veeam Backup & Replication is useful for disaster recovery. Apart from that, it happens now and again that you make a mistake somewhere, and you have to go back to a previous state of a machine.
I work with both on-premise and a mixed environment.
What is most valuable?
One of the most valuable features is the incremental backup. It is, of course, perfect because you have a lot of restore points, but you don't need all the space. The stability is also perfect.
What needs improvement?
The only improvement I could think of is it could be cheaper—cheaper is always good. Sometimes the product is just finished. Cheaper is always nice for the customer, but the company needs to benefit so that they can keep maintaining the product. New Windows versions, etc., always take some work. At the moment, I wouldn't switch to another solution because of the money.
For how long have I used the solution?
I have been using this solution for about four years now.
What do I think about the stability of the solution?
The stability is perfect.
What do I think about the scalability of the solution?
I've never had a problem with scalability. I've got very big environments, but the biggest problem with Backup could be that you need a lot of space and you don't have that with Veeam.
How are customer service and support?
We have contacted technical support a few times and they reacted fine.
Which solution did I use previously and why did I switch?
We switched to Veeam a long time ago because it just works better. We get more consistent backups of our backup software. The previous backups gave us problems and Veeam just doesn't—it just works.
How was the initial setup?
The initial setup is really easy. I don't remember the timeframe because it was too long ago, but with a new product, you always have to do a bit of reading. If I were to implement Veeam in a new network, I would guess I'd be done in the morning, no more than that.
There are two or three people in our organization using this solution. As far as a technical team, you need to be aware of the systems youʻre backing up. If you're backing up SQL service or exchange service, then you need to know about your SQL server, but basic Windows knowledge and knowledge of the applications youʻre backing up are all you need to know.
What about the implementation team?
With this one, we had one side set up by an integrator and the other, I did myself. If you are going to implement it, do a bit of reading yourself or let somebody who knows what they're doing do it for you, or do it together.
What other advice do I have?
I rate Veeam Backup & Replication a nine and a half out of ten. I absolutely recommend Veeam Backup & Replication. I have been looking at a competitor lately and they seem to do the same thing as the vendors, however they were a lot cheaper, but we just couldn't get it to work.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Technician at Sherpas Group
Excellent technical support, easy to set up, and very reliable
Pros and Cons
- "It's the most easy-to-use backup replication that I have used so far."
- "We're using both Backup and Replication, Veeam Cloud Connect, and Veeam Office 365. What I am missing is a good graphical user interface between these three products."
What is our primary use case?
We have, I'd say, about 20 different customers running Veeam and sending backups to our hosting center. We also have our own hosting environment with about 200 servers, which we are backing up with Veeam Backup and Replication.
What is most valuable?
The solution is stable and absolutely reliable.
It's the most easy-to-use backup replication that I have used so far.
I've found that the scalability is fine.
The initial setup is pretty simple.
What needs improvement?
We're using both Backup and Replication, Veeam Cloud Connect, and Veeam Office 365. What I am missing is a good graphical user interface between these three products. It's something that they need to figure out. I'd like the three versions streamlined so they fit together better, as, right now, they are very different.
For how long have I used the solution?
We've been selling the solution for three or four years or something like that.
What do I think about the stability of the solution?
The solution is reliable and the performance is good. We find it to be stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
Scalability is possible with this solution. If a company needs to expand it, it can do so.
We have 50 customers that pay for this solution right now.
How are customer service and support?
Technical support is helpful and responsive. they are very knowledgeable and friendly. We are very satisfied with the level of support on offer. They really try their best to resolve issues.
How was the initial setup?
The solution is simple and straightforward.
I cannot recall how long it took to actually deploy the product.
We have three managers that can handle the deployment and maintenance aspects of the product.
What's my experience with pricing, setup cost, and licensing?
We pay for licensing and have a monthly subscription.
What other advice do I have?
We are a reseller.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Founder & CEO at a tech services company with 51-200 employees
Mature and user-friendly with very helpful support
Pros and Cons
- "It's got a very good user-friendly interface. It's easy to use."
- "I would like to have them come up with more robust features when it comes to individual endpoint protection."
What is our primary use case?
We moved to Veeam to have complete virtualization. It's perfect for us. It virtualized our workflows. Veeam is used to support only virtual machines and does not back up to our physical machines.
What is most valuable?
The best feature of Veeam is, first and foremost, the support they provide. They are at the top in support. The support is excellent.
It's got a very good user-friendly interface. It's easy to use.
The training is excellent. of Veeam. I'm from the Middle East. Veeam is very accurate out here and they have very good training facilities over here. On my team, everybody's trained on Veeam.
I'm really happy with Veeam. As of now, we have never had any issues with Veeam. It has performed perfectly.
It's a very mature product.
What needs improvement?
The only thing which was lacking was the support, some years back, for the cloud connect. It's matured now and has become a very reliable product.
I would like to have is better documentation. Veeam documentation is something that needs to be worked on. The training program is very good, however, they need to have better work documentation.
Also, very few third parties have courses on Veeam. Veeam only provides co-courses. For example, everybody has got courses about Cisco or Microsoft. Veeam is very closed on that factor. If they want to really popularize the software, they need to have more training, and the training should be more widely available via third parties.
The cost is a hindrance towards learning for certifying in Veeam. They need to make it more open and less expensive to open it up for more companies and users.
On individual user backups, there are certain people who have got individual PCs and they have data on them. Veeam is not up to that mark. There is other software we use which is much better than Veeam when it comes to individual data protection. I would like to have them come up with more robust features when it comes to individual endpoint protection.
For how long have I used the solution?
I've been working with data protection for 15 to 20 years. I recently moved to Veeam. We've used it now for seven or eight years.
What do I think about the stability of the solution?
As of now, it has never given us any issue, in my personal experience. Veeam is a very robust product. There has never been any problem and there have not been any downtimes, so we have absolutely nothing to complain about. It's a good product.
What do I think about the scalability of the solution?
We are a hundred-person virtualized shop. We have close to 250 users. We have continuous data protection.
Veeam has been extensively used in our company as all our servers are getting backed up. We have some six to seven ESXi hosts. Between all our servers, we have some 30 to 35 VMs. Veeam is a very integral part of our data strategy out here.
They have different tiers - from a free tier to an enterprise tier. With the new updates, it's very scalable.
How are customer service and support?
Technical support has always been great. They're the best in the business and are very helpful and supportive.
We don't directly deal with Veeam. We have an MSP who supports us on our network. However, we have never had any issues with Veeam. If there are any issues, it's sorted out immediately.
Which solution did I use previously and why did I switch?
I started with Symantec and have recently moved to Veeam. I'm also familiar with Commvault.
When you're really looking at enterprise, I personally would go for Commvault. That's a product that is built for the enterprise. Veeamis aimed t smaller businesses.
How was the initial setup?
The initial setup is very simple. It's just a user-driven thing. It's very, very simple.
It's not as complicated as Commvault. Commvault is a little complicated. However, with Veeam, when it comes to user-friendliness, it's a brilliant product.
Maintenance is easy. It's not a problem at all. It's handled by a third-party provider that is a partner of Veeam.
What's my experience with pricing, setup cost, and licensing?
We currently have ten to 15 different licenses. I can't speak to the exact details as it's mostly handled by the IT operations team.
Beyond the licensing, the only cost which we have incurred, which was a little too much, was the training. In our company, people need to be certified as we basically go for internal competence and upscaling our people, as a team. However, Veeam certifications are costly. That is one thing that was a little bit of a pain point for us.
What other advice do I have?
We are just a customer of Veeam.
I recommend Veeam very highly. It's a very mature product.
If you have a virtualized environment, which 99% of the people have virtualized environments now, it's perfect. Veeam is something which is built for virtualization.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Presales Engineer at a comms service provider with 1,001-5,000 employees
Inexpensive, handles small workloads well, but workload type limited
Pros and Cons
- "The setup was straightforward Veeam Backup Replication. NetBackup is a larger solution and takes more time to implement but Veeam Backup Replication takes approximately 40 days."
- "I have used NetBackup. For heavy workloads or if I need consistent backup and restore, I prefer NetBackup over Veeam Backup Replication."
For how long have I used the solution?
I have been using Veeam Backup & Replication for approximately five years.
What do I think about the stability of the solution?
Veeam Backup Replication is stable for VMware, it works well. However, if you backup other workloads. For example, I had some issues with Oracle or SQL servers.
What do I think about the scalability of the solution?
Veeam is changing its licensing model and I think scaling will be more difficult. I didn't study in a deep way, but I remember last year's licensing model for scalability was easy because it's only a licensing processor socket on a host. When they change the licensing model I am not sure if scaling will be easy anymore.
How are customer service and support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
I have used NetBackup. For heavy workloads or if I need consistent backup and restore, I prefer NetBackup over Veeam Backup Replication.
How was the initial setup?
The setup was straightforward Veeam Backup Replication. NetBackup is a larger solution and takes more time to implement but Veeam Backup Replication takes approximately 40 days.
What's my experience with pricing, setup cost, and licensing?
Veeam Backup Replication is inexpensive for small workloads.
What other advice do I have?
I would not recommend Veeam Backup Replication for Oracle Database and I would recommend it only if you have a small budget.
I rate Veeam Backup Replication a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Responsive technical support, straightforward installation, and reliable
Pros and Cons
- "My customers find the backup and recovery ease of use is the most beneficial feature."
- "The recovery and integration features of Veeam Backup Replication could improve. For example, all VM integration could improve, such as with Hyper-V and VMware."
What is our primary use case?
Veeam Backup Replication is used by my clients as a backup and recovery solution.
What is most valuable?
My customers find the backup and recovery ease of use is the most beneficial feature.
What needs improvement?
The recovery and integration features of Veeam Backup Replication could improve. For example, all VM integration could improve, such as with Hyper-V and VMware.
There is not any kind of archiving feature that is provided and in a future release, there should be an archiving feature in this platform. They would be better able to compete with the other archiving solution. In the current scenario, if the customer wants to have an archiving feature, they will have to purchase another solution because we cannot have this archiving feature with Veeam Backup Replication.
For how long have I used the solution?
I have been using Veeam Backup Replication for approximately five years.
What do I think about the stability of the solution?
Veeam Backup Replication has been stable.
What do I think about the scalability of the solution?
The scalability of Veeam Backup Replication is good.
How are customer service and support?
The technical support is good and responsive.
Which solution did I use previously and why did I switch?
I have used Commvault.
How was the initial setup?
The initial installation is quite easy and not very cumbersome. It's easy if you have a basic understanding of the architecture of the Veeam.
What's my experience with pricing, setup cost, and licensing?
The subscription-based pricing of Veeam Backup Replication is competitive.
What other advice do I have?
The solution that we recommend more often depends on the use case. If there are other use cases that include bare metal recovery and archiving features then I would recommend another product, such as Commvault.
I would advise before implementing a solution such as Veeam Backup Replication that you have the training and skillset before implementation. This allows for proper implementation, best practices, and stability. It is helpful to have someone that is certified.
I rate Veeam Backup Replication an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.

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