UiPath Platform Reviews

We are a consulting firm. We started last year, and we are growing pretty rapidly.

We have quite a few document-understanding processes that we are working on. We are a partner of UiPath, so we have various clients in different industries. Currently, we are processing vendor statements to create payments in NetSuite. We also have a three-way match cache application process, and then we have a basic user interface for scraping vendors' websites for payment data and that kind of thing.

We are trying to figure out how to incorporate LOMs with everyday processes and get reliable information back. We are also training a lot of machine learning models to extract data from PDFs along with processing contracts. I hope that those get easier to train and that there are more reliable answers or outputs from the models that we train.

Our AI-powered automation initiative has fundamentally changed what our organization is able to achieve. Document processing has come a long way and become a lot more user-friendly with validations and Action Center. The straight-through processing has increased.

They are constantly making improvements to Action Center where you have more feasibility in assigning tasks. There is a lot more flexibility and data around it. We have been incorporating insights into our automations, which helps us create a business case for future automations based on what we have done in the past.

The use of AI in our automations has definitely increased the accuracy of our operations. It has also increased the ability to process certain use cases that were not available before. It gives us more opportunities to automate processes, and therefore, drive revenue.

The use of AI in automations has freed up time or resources for other tasks for our customers. The time saved depends on the use case, but they are probably saving about a thousand hours a month on the vendor statement processing. They are getting 2,000 to 5,000 statements a month. Each one takes roughly 45 minutes.

Their core platform of Studio is valuable. The ease of use and the ability to build these automations quickly is definitely a highlight for us. Our average process from start to finish takes three to four weeks. We can knock out automations as quickly as we can identify them. That is probably the best feature I see.

In Action Center, saving progress in data validation, specifically for table content, is currently not available. There should be more clarity around the feedback loop along with the auto-update feature when you deploy machine learning packages. They should give some rule-based options so that if the confidence is returned higher than the previous model trained, then it would auto-deploy. If it is less, then it should send you an email rather than auto-deploy.

With task assignment, if there was a round-robin feature within the bucket to automatically assign it to a certain group of people, that would be helpful. 

There should be the ability to add custom fields to validation tasks because there is a lot of potential for it. It would be helpful when somebody needs to identify a scenario. For example, we have a customer who is processing rate sheets for trucking, and sometimes, depending on their customer, they have an all-in rate versus an adding fuel mileage rate. If they are able to specify that, even if it does not say it on the rate sheet, it would allow them to process more documents successfully.

We use UiPath's AI Center, but some clarity is missing around when to use AI Center versus when to use the Document Understanding module within Orchestrator. We are trying to figure out the benefit of one versus the other. We have also seen that the out-of-the-box models that we train versus a custom model that we train with the same data end up with the same output result at the end. We are trying to see where these out-of-the-box models are providing value if we are going to take the time to train them.

I have been using UiPath since 2019.

We have run into issues with integration services where we developed something, implemented it, put it into production, and all of a sudden, it does not run unattended. It is a very frustrating situation to be in. 

There were some issues with sharing connections between different accounts, and we have learned from that experience to do more upfront testing of new features before we build automation on it. 

Event-based triggers not working is probably the biggest stability issue that we have run into, and integration services not working is probably the biggest gray area. Other than that, it is a stable platform.

It is definitely a scalable platform.

Their support is good. I have had good success with submitting support tickets and getting answers quickly. If it is a bug that is identified with the process or with the platform, they resolve it within a matter of a week. There was a production issue. It was a throughput issue for the AI model. We were not able to access a 100-page document because of this exception. They implemented it and fixed it within a week, which I thought was awesome. I would rate their support an eight out of ten.

Positive

I did not use any other RPA solution previously. I have only used Power Apps a bit, but it was a very small part that we have looked into. Overall, we are strictly focused on UiPath.

I have probably set up 100 Orchestrators at this point, so it is straightforward. However, the initial setup is confusing for new people who have not done it where they are matching machines to the tenant and plugging it in their machine key, but I am not sure if there is any way to get around that. When you have done it once, it is easy. 

The other thing is the licensing aspect of it. You need to assign a license to the machine template and then the machine template to the folder, and then you have to make sure that the machine is connected. There seems to be some confusion amongst our developers on how to make sure it is all set up correctly, and then you have the robot account. You have to make sure that it is also set up correctly to run unattended automations. It is a challenge, but if you do it two or three times, you get the hang of it.

In terms of the implementation strategy, overall, we look for quick wins upfront so that we can build the program and get support behind it, and then tackle the more advanced use cases after we get three or four in production.

We have cloud deployments. We have had different cloud providers, such as Azure, AWS, and GCP.

We are a consultant. 

We have definitely seen an ROI in terms of hours saved and quality of work. Once you get off the ground, there are a lot of other departments that end up getting excited and looking forward to future automation. I feel that is a win for morale.

Overall, the model is fine except for AI units. It is usage-based, which makes sense if you are processing documents, and you have one unit per page. It is the hosting cost of the models where there are issues, so we are running into potentially designing poor solutions because we are having to say, "If the documents are very similar but different enough, even though you would prefer to use two models, maybe consider not using two because of the hosting costs."

Power Automate is something we might look at. UiPath has orchestration while Power Automate does not. Orchestration is vital for us.

If you are trying to do in-house development, the user experience is much better than any other platform that we have evaluated. It is easy to pick up. The UiPath academy, training, and forums are great. The biggest selling point for me is that you can pick it up as a business user and learn the platform in a matter of days or weeks as opposed to months or years.

I would rate UiPath a nine out of ten.

We use UiPath to automate PDF processing and extract financial and other information from PDF files. We store the extracted information in our database for our orchestration tool to process.

We have used UiPath both on-premises and in all the cloud services. 

Building automation using UiPath is easy even for non-technical people.

It enables us to easily implement end-to-end automation.

The UiPath User Community is helpful for our technical users.

UiPath has helped our organization because its ease of use for non-technical people makes it easy to understand and implement the automation framework. The automation server is of high quality, and UiPath is cost-effective. We realized the benefits during the training process.

We reduced our on-premises footprint with UiPath. For any organization that still requires all of its information to be secured on-premises, we can do that as well using UiPath.

I have completed two certifications using UiPath Academy courses. The academy has taught me a great deal about UiPath services, the automation framework, and how to use UiPath with SAP automation.

UiPath helped us accelerate our digital transformation and reduce the cost of that transformation.

UiPath has helped reduce human error to zero for any process that has been fully automated.

UiPath saves our staff time by automating the routine tasks.

It has saved our organization money by reducing the number of resources we need by 50 percent.

With UiPath, we can automate any module, whether it is a desktop application, web application, or native application.

The error notifications sent to users can be improved by including more detail.

I have been using UiPath for almost one and a half years.

UiPath is stable.

UiPath is scalable.

The technical support center is available through the web.

Positive

Deploying the system can be complex for non-technical users.

We have seen a return on investment with UiPath.

The license cost is expensive because we have to pay for each tenant.

I would rate UiPath eight out of ten.

We have almost 30 users of Uipath.

Maintaining UiPath is easy.

I recommend Uipath. UiPath is easy to learn and provides good-quality automation. 

I've worked on many use cases for UiPath, primarily automation use cases, but the most recent one was for the HTS sector.

The customer was inquiring about payments, whether the payment was fully paid, partially paid, or whether there was an outstanding balance or payment discrepancy.

It was for a US client, and based on some validations, checks, and settings, I needed to identify if the payment was on time, delayed, or never paid. I had to commit to determining the information or data for my customer, which included many validation business rules. I had to consider the checkpoints before replying to the customer's query.

The query used to come through email, and I needed to extract the emails, identify what the query was for, and then go ahead and provide the solution.

Many new improvements in UiPath after 2018 have helped end users stay competitive in the market, such as document understanding and process mining. UiPath has also helped significantly in documenting scanned invoices and restructuring processes. UiPath is continually growing and updating, and that is a big help to organizations.

What I like best about UiPath is that it's undoubtedly the leader in the market.

I like that the solution makes life easier through its multiple features. It's easy to use UiPath through its Excel functionality, a basic application you need. UiPath also has many connectors available, so using the solution is easier.

I also found the document understanding feature of UiPath helpful in automating data from PDFs, whether it's to classify or extract information from documents. The document understanding feature also has many extractors, making data extraction easy to apply to the existing company processes, one of the best features of UiPath.

Compared to other RPA tools, such as Blue Prism and Power Automate, UiPath stands out in terms of the scalability of automation that you can do on the platform. UiPath is more reliable and has many actions available for almost every application, which is why the solution stands out.

Building automation using UiPath is simple, but it would still depend on the developer or designer. If you do not plan the process correctly, it will be messy. Regarding the actions for building automation, you can pull and drop into boxes, so it's easy.

My company used UiPath to automate processes dealing with a good cause, mainly giving people more free time to focus on learning new skills and growing professionally rather than spending all the time working on repetitive, mundane tasks. My company automated a process for the customer and delivered that to the customer.

UiPath enabled my company to implement end-to-end automation. Still, there may be a few requirements that would make the solution not feasible, for example, applications where it would be challenging to use UiPath, even with plug-ins.

The UiPath User Community is the biggest out of all communities by other platforms, and I found the community helpful. Many experts in the UiPath User Community are ready to help.

I've used UiPath Academy. Its courses helped me in understanding UiPath in detail. I started learning the solution from the academy itself. It is great because it covers all the basics and advanced topics. UiPath Academy is a one-stop solution for learning UiPath and its products, services, and offerings.

The solution has also helped in speeding up digital transformation.

Uipath has helped reduce human error in any process or task that is rule-based, which doesn't need any human interference or judgment. My company developed tasks on the platform and created code to handle specific situations or scenarios that completely took care of manual intervention or manual efforts plus, the deployment was easy, and the solution saved a lot of manual effort. UiPath reduced human error by up to ninety percent.

The solution helped free up employee time by up to forty percent after the automation by reducing the need for employees to work on repetitive tasks so employees could focus on other, more challenging tasks, including learning new skills.

One area for improvement in UiPath is that the orientation could be better.

Debugging also needs improvement because I need to do it from scratch whenever I have to debug a code. I have to run the entire code from the start and then check the pointers. If a specific action can be developed in UiPath, instead of running the code from the beginning, it would allow you to debug the code from the point that needs debugging, saving a significant amount of time.

My company has tested the AI functionality of UiPath, and for complex processes, it takes a lot of time to develop the processes from a development point. When a process is complex, it depends on the end users or developers on how to break the requirement into small pieces. Suppose you do not break it into small pieces and create a single push out of it. In that case, it will become a lengthy code inside UiPath Studio, making maintaining and monitoring that code difficult inside UiPath Studio. Locating the error or actual information would also take more work, so UiPath could be challenging to use in complex process automation.

Pricing for UiPath also needs improvement as it becomes expensive in large-scale implementations.

I started working with UiPath in 2018, so from that time, it's been five years of working with the platform.

UiPath is a stable tool.

UiPath is a scalable tool.

I found UiPath Support good.

UiPath consultants provide good support and are readily available via email.

It takes about ten to twelve hours to receive a response from UiPath Support.

I'd rate support as eight out of ten.

Positive

My company used Blue Prism before UiPath. I work for a service-based company, with clients choosing the tools based on priorities. UiPath was cheaper than Blue Prism, but when you use it for a large-scale RPA implementation where you deploy hundreds of robots, UiPath becomes more expensive than Blue Prism. However, development on UiPath was significantly faster and more reliable compared to Blue Prism. UiPath also has a larger community offering support versus Blue Prism and even has free training on UiPath Academy. UiPath also offered a free trial, which Blue Prism didn't offer. These are the reasons for switching to UiPath.

Setting up the UiPath infrastructure was a little tricky, but the deployment was much easier. It usually takes one month to complete the deployment if the process is simple, but it could take up to three months for a complex process. Compared to other tools, the deployment and development of UiPath was faster.

In terms of manual efforts, realizing the benefits of UiPath was immediate, but for the financial benefits or ROI, it took some time, as the solution has a huge cost. It required you to purchase the UiPath Studio, Robot, and Architectural licenses. You also have to pay for the development costs, so the monetary benefits took time to reflect in the cash flow.

My company did notice between sixty to seventy percent ROI from UiPath, which was calculated around the number of FTEs, mainly how many FTEs were released from a specific task. For example, there was a big project with sixteen FTEs released from a repetitive task.

When there's a massive deployment of robots, pricing for UiPath becomes costly, as you must purchase different licenses for UiPath Studio, Orchestrator, etc. I noticed that it would solely depend on how service-based companies negotiate with UiPath and that each client could have a pricing disparity. A client with a more significant implementation could get more discount, pricing-wise.

I had the chance to work with Blue Prism and Power Automate.

UiPath does not require extensive or complex application upgrades and support, at least not for every application. Sometimes, support is needed depending on the project or application, but the chance of it would be very slim.

UiPath was deployed on-premises. In terms of environments or locations, the solution was deployed in three different environments: in the Studio, Orchestrator, and Testing.

The number of users of the solution varies per project, but the maximum number of users I've worked with on a single project is about thirteen or fourteen.

My company has worked with small, medium, and large enterprises using UiPath.

The solution doesn't require maintenance. It just requires license renewal.

My rating for UiPath is seven out of ten. I'd make it a ten if UiPath improves the appearance of the Studio. Its debugging process could also be improved, as it's currently complex. It could be easier.

My company is a UiPath partner.

We work with the government on HR-related data and banking reconciliation. We use the solution in the insurance industry for claims management.

We use the product in different use cases. We use it for automating repetitive tasks, email and document parsing, and posting data from different systems to centralized systems. In most cases, we use it to compare different Excel sheets for reconciliation and updating the master system.

The tool helps us to envision the automation processes and gives us an edge in offering our solutions to the customer. UiPath keeps innovating new technologies. It also localizes technologies like OCR for extracting data from documents to the regional market. The reporting tools are fantastic. It also helps us calculate ROI and manage bugs.

UiPath Document Understanding and Task Mining are valuable features. I am satisfied with the product overall.

Saudi has two calendars. UiPath does not support the Hijri date. They should add it in future releases. We also face regular issues while parsing from right to left and left to right. The Arabic language is not related to the platform. We have Arabic scripts which are sometimes difficult to understand. Also, the license is complicated.

The add-ons are not well documented. When we offer and pitch to the customer, sometimes we get confused about which one to offer based on the third-party tools. The solution must focus on microservices and web-based platform building. It would be fantastic if they could produce web applications connected automatically to UiPath.

OutSystems is a low-code platform for building web-based and mobile applications. If such features are available in UiPath, it will eliminate the need to integrate with different applications. We can directly build applications using UiPath.

I have been using the solution for the last four or five years.

The product is very stable. When we deploy it in the cloud, there is no need for maintenance. UiPath manages everything. Maintenance of the configuration has to be done by us.

The solution is scalable.

When we need a technical team member's support, they join the call and try to guide us. I rate the technical support a seven or eight out of ten.

Neutral

I have worked with Automation Anywhere. It is a good solution but not on par with UiPath. Automation Anywhere has a lot of features, which is very nice. However, UiPath exceeds our expectations.

UiPath has better support, resources, and scalability. UiPath provides very good vendor support. Automation Anywhere allowed users to download preconfigured processes already deployed elsewhere so that we could just fine-tune and use them.

The product can be deployed both on-premise and on the cloud. I worked as a solution architect. So, I get involved in the conversation if there is any conflict in the deliverables. The tool is easy to deploy. The time taken for deployment depends on the complexity of the processes. It takes two to four weeks for simple processes. For complex processes, it takes six to ten weeks for deployment. After the project's completion, our engineers are on standby to resolve any issues on the project's go-live date.

We focus on high-value solutions and look at the repetitive processes we can use. The HR initiative we did is on-demand in our region due to the regulations. We can develop the process once and deploy it multiple times with zero or minimal adjustments. We focus on the high return to the organizations, the shortest ROI, and the highest value to the business so that the customer would realize the importance of such technologies. When we build trust with the customer, we have very big upsell opportunities and referrals from them.

We need one or two people to deploy the product for a small project. For large projects, we need a team of six or seven. Our team has 10 to 15 people, including developers, solution architects, and support personnel. The tool requires maintenance. Our support people are responsible for different services. Around 10% of the resources in our company are involved in maintenance.

UiPath gives pretty good discounts.

The ease of building automation using the product is fantastic. The product speeds up and reduces the cost of digital transformation. I haven't seen many major upgrades to the customer's infrastructure or applications. I design and modernize the processes. If we can’t extract the data from databases, the customer will put that data in a flat file or Excel sheet and add it to a folder. We pick them up and do the processing.

We are not supposed to touch the core system in the banking industry. So we may get it with APIs. Sometimes, APIs are not available when we do the implementation. It takes some time for the banks to build those APIs. UiPath is equipped with different integration tools, whether it is native or not.

The solution has helped to minimize our on-premise footprint. It is very important to many of our customers. To minimize the cost and provide more streamlined processes across different customers, we have created a shared pool Orchestrator to connect multiple customers to the same Orchestrator. They pretty much share the same processes, but they have different system endpoints. We can clone the processes and modify the endpoint interactions and input data. Sometimes, they use flat files. We change the configuration minimally. The rest of the processes are cloned, enhanced, and supported.

The solution enables us to implement end-to-end automation. We can automate end-to-end based on the scope, expenses, and processes. The implementation could be lengthy or short, based on the processes involved. End-to-end automation provides an edge to us as a consulting company to provide our customers with very advanced automation tools. We have different services and products that we can integrate UiPath with.

We have a content management system. When we use Document Understanding, we relieve the users from indexing documents. UiPath would do the indexing using Document Understanding and archived document repositories. We sometimes do integrations with archives, too. It depends on the context of the implementation. Sometimes, we can automate 60% of the process because some are not UiPath-targeted processes, but we can automate the other process with other systems.

We do not use AI much. We rely on Document Understanding, which is part of AI. In the next couple of years, because of AI's popularity, I believe UiPath will provide more features and enhancements related to AI. The tool has freed up employee time by 70 to 80%. UiPath has saved costs for our organization.

A couple of weeks ago, we had a case about HR contracts in the Ministry of Labour in Saudi. By the end of this year, they want to digitize their contracts and link them to their official portal, where employee contracts are issued. They currently rely on Excel sheets to do the entry. UiPath processes that we support have proven that there are zero percent errors in them compared to human data entry errors.

The as-is process was that an HR personnel must log in to the platform and do the data entry so the contract would be issued and sent to the employee. The HR personnel would interact with four or five pages and provide data like employee ID, mobile number, date of birth, position, salary, and increments. If there is an error in the data, it has a negative impact on the company. It's an official contract that is issued to the employee. If there are any discrepancies, they would have to rectify the whole process again. Besides, it would affect the company's reputation in the market.

For example, if the HR personnel enters 50,000 instead of 5,000, the employee can claim that money. To avoid this, companies can export the HR master data into Excel sheets and put it in a folder. We can program UiPath to pick all the information and paste it into the Ministry of Labour portal. We can verify the data, do a quality check, and post it to the system. This process used to take three to five days to finish, along with an error margin. With the help of UiPath, we shorten the time by 80% with zero error margin.

We have subscribed to UiPath Academy. All our engineers are certified in different UiPath certifications. I am a solution architect. I have done a lot of courses and certifications. In addition to the certification courses, UiPath Academy provides us with resources, information, built-in demos, and process standards. We deal with all the stakeholders in the customers' company.

The product must empower localization. People who want to use UiPath must ensure that the processes they are targeting to automate are fulfilling the conditions for automation. Sometimes, a customer would expect to automate everything. We need to ensure the processes we are targeting to automate are repetitive. We also need highly skilled people to manage the automation. We must automate the high-value processes of the organization to see the results and recognize the return on investment immediately.

Overall, I rate the product an eight out of ten.

We use UiPath to automate routine tasks in our organization.

Building automation using UiPath is easy.

We have used UiPath to automate sustainable production tasks for some clients. The automation saved our clients time.

The UiPath user community is a place where we can learn more easily.

Since implementing UiPath, it has saved our clients a lot of time.

We can use UiPath Academy courses to learn about the product and apply that knowledge in our organization.

The AI functionality in UiPath enables us to easily improve our more complex automation processes.

The AI functionality has helped us automate more processes.

UiPath has helped reduce human errors by 90 percent in our automation.

UiPath has helped free up 50 to 80 hours per week of employee time.

It has helped us reduce costs by 80 percent by automating routine tasks.

Integration with third-party tools, machine learning models, and document processing are all valuable features.

The price always has room for improvement.

I have been using UiPath for two years.

UiPath is stable.

UiPath is easily scalable.

I previously used Microsoft Power Automate. Although both tools are popular, UiPath is easier to integrate with third-party tools and more accurate.

The initial setup is straightforward. The deployment took one and a half hours.

UiPath's cost is moderate.

I would rate UiPath a nine out of ten.

The maintenance required is minimal.

We have UiPath deployed in one location.

I recommend UiPath.

50 percent of our business involves Digital Integration Automation, specifically in the banking and finance sectors. In this domain, we automate various processes, primarily focusing on banking processes such as lending and loan administration. Our operations primarily revolve around the core banking systems of the banks. Essentially, we maintain complex systems and infrastructure utilizing over 20 automation robots through UiPath.

We deploy on-premises, in the cloud, and also utilize hybrid models.

UiPath is one of the most straightforward tools when it comes to starting and modeling processes. Most of us here are experienced programmers who are also using UiPath. However, I have also noticed that people from our sales department or accounting department are beginning to automate their own processes.

We use UiPath to automate processes in healthcare, where we manage the patient's programming for medical systems and other related tasks. By determining the appropriate waiting time to access the necessary data, we aim to minimize delays and fulfill our social responsibility for a good cause.

In the past two years, our customers have shown a preference for comprehensive digital transformation rather than simply being informed about our RPA activities. This necessitates expanding our scope to achieve a more holistic view and address end-to-end automation. This can be accomplished using UiPath alone, if applicable, or by combining UiPath with another BPMN or local platform's console. An open-source file like Camunda can be utilized for this purpose. We have projects where Camunda effectively controls UiPath robots within a browser-based process, regardless of whether it is a bank or a smaller company. Camunda enables the modeling of complex processes that may span days or weeks, but eventually, RPA automation is required to deliver the desired outcomes. This has been the prevailing trend in the last two years. We are not solely relying on RPA components but also integrating them into a broader system, be it a BPMN or a local no-call system.

We derive great value from UiPath's user community. We are one of three Gold partners in Romania. I always find the information I am seeking within the UiPath user community. The user community offers a comprehensive documentation system, community forums, and other resources, allowing us to obtain what we need.

Now, engaging in automation forces us to standardize our work to a certain extent. Perhaps we should consider documenting our processes and adopting a mindset that prioritizes automation. While this doesn't necessarily mean being overly strict or inflexible, it does compel us to become more organized, and efficient, and encourages critical thinking. We find ourselves questioning why we are performing certain tasks and exploring ways to improve them. UiPath introduces us to concepts like lean management, providing further benefits from this perspective.

The UiPath implementers made significant efforts to educate us on working more in the cloud and fewer on-premises, transitioning from on-premises infrastructure to cloud ecosystems. There are several advantages that we may want to consider when deciding to do this, such as minimizing maintenance costs and scaling in seconds. Just to provide an example, we currently do not have any deployed infrastructure on-premises.

UiPath Academy courses drive us to approach and think in a way that helps increase the feasibility of automation and develop a mindset oriented toward automation. Additionally, they provide education in various technological aspects found in different fields such as business analysis, infrastructure engineering, software development, advanced development, solution architecture, and more. Therefore, apart from the technical knowledge, these courses also cultivate a mindset focused on automation and digital transformation.

We utilize AI functionality in our automation and integrate with Microsoft Cognitive Services for compatibility with Google and AWS installations.

UiPath helps us accelerate digital transformation and decrease the cost associated with it. This is one of the reasons why we are continuing to adopt this solution for our partners. Moreover, when we engage in such endeavors, we often need to demonstrate a valid return on investment or the value added to our services, including the tangible benefits we obtain through the use of this technology. This approach ensures that people are interested in not only witnessing the advantages but also the specific, concrete benefits we derive from utilizing this technology.

UiPath has helped reduce human errors to zero, which can be tracked through the dashboard. 

UiPath assists in freeing up employees' time by automating manual tasks.

It has saved our organization costs.

RPA is a valuable feature for interacting with GUI interfaces. We utilize it when there is no available API or alternative automation method, such as the previous automation stage using Java or any other means. In such cases, we rely on the interface we have been using for the past few months. The robotic process automation component proves to be powerful.

The design process and organization are powerful. When we design the workflows, we have what is called a framework that is essentially based on transactions that can be used. In case of failure, the group offers a complex and comprehensive system of logging and UI programming that is useful for debugging and so on. UiPath Studio and Designer are powerful components of UiPath, as well as the entire ecosystem that has evolved from a solution based on the Orchestrator and Studio. This ecosystem now includes the Automation Hub, machine learning, AI, and process mining, as well as tools for task discovery, and so on. It has grown from something smaller to a complete ecosystem.

AI machine learning has room for improvement. We use Google and Microsoft services. In some ways, Microsoft is more straightforward when we need to train a model compared to UiPath. There comes a point when we integrate UiPath with Microsoft Cognitive Services. For instance, we will also pay for these Microsoft Cognitive Services, not only for the UiPath license. It has an additional cost. However, in terms of usability, my impression is that Microsoft Cognitive Services are faster to configure and provide quicker results than UiPath document understanding, for example. 

I have been using UiPath for five years.

UiPath is generally stable, although occasional issues may arise during upgrades.

Scaling UiPath is easy. We can scale within minutes or hours, depending on the requirements. We simply need to provision additional machines, obtain the necessary licenses, and we are good to go.

We are also partners with Automation Anywhere, and we utilized Camunda and FlowX AI as well. In our consulting company, my line of business comprises ten percent of the organization's operations, with a specific focus on automation utilizing UiPath.

The initial setup is moderate. We require knowledge specific to each cloud provider, databases, iOS servers, Windows administration, and so on when deploying in the cloud.

UiPath is more affordable than Automation Anywhere and Blue Prism, which is the most expensive.

I rate UiPath an eight out of ten.

We deploy UiPath in multiple locations.

The maintenance level depends on the criticality of the process and the Service Level Agreement for each client. Some clients may require 24/7 maintenance, while others may only need it during their work hours each week.

I recommend familiarizing oneself with UiPath and then moving to an integration partner when ready.

We use UiPath to automate activities that are typically done on a computer by an individual. It's used to automate purchases involving a large volume of transactions for hundreds of organizations. 

UiPath has improved customer confidence and helped us cut costs. We can complete tasks faster and reduce our backlog. A fast turnaround time keeps our stakeholders happy. It also improves accuracy. We can customize and optimize the processes. 

Before UiPath, we had a five-person team. It took them each around six hours to complete 200 tasks. We cut that down to one hour by implementing automation, so it took only five employee hours to do the same amount of work that formerly required 30. It also saves energy consumption because the same result can be completed in far less time, so the employee's computer isn't running continuously.

We can reduce our on-prem footprint because we can store our data in the cloud and use UiPath to automate cloud-based data solutions. The cloud is more accessible, and various tools can access the cloud database, whether you're using a mobile phone or desktop. 

The UiPath Academy helped prepare our team to use the program. The introductory course taught them everything they needed to know to start working. UiPath also has a huge community that has been helpful when we have issues. Most of our questions have already been answered.

We've used some of the AI features. For example, machine learning is built into the document understanding system. We're working on integrating ChatGPT, but that's not mature yet. APIs are available, but we are still not integrated. The ChatGPT APIs can make our automation more complete and compliant. 

We can do complex automations with UiPath. For example, we can automate processes that need to be authenticated to run and integrate processes with the AI engine. UiPath didn't require any upgrades. We could run it on our existing infrastructure. 

The user interface is intuitive and easy to understand. This automation increases the ease of operation for the employees. 

Building automations can be a little complicated. There are so many variables and commands. We're also trying to integrate new technology like ChatGPT. Although ChatGPT has many APIs, they're not sufficiently integrated. If UiPath could add more API integration and tutorials in the academy, it would help us utilize them more effectively.

We have used UiPath for four years.

UiPath is stable, but it's crucial to understand new features when upgrades are released. Updates can cause problems because sometimes we don't know how to use the new features.

UiPath is scalable.

I rate UiPath support nine out of 10. We don't typically require support because we can usually get all the answers from the UiPath community. 

Positive

We also tried Automation Anywhere. It has a more user-friendly and attractive interface. UiPath has more features, a larger user community, and is more capable of handling integrated processes. I think Automation Anywhere is a better fit for small businesses and startups. 

The deployment was straightforward. We purchased the license, downloaded the software, and installed it, then we programmed our bots. The deployment can be completed by one person in two days. 

The software is on-prem, but the data is stored in the cloud. The solution is installed on a server that multiple people can use. Regarding maintenance, there are only routine updates. The bots themselves need to be maintained, monitored for performance, and optimized. Sometimes you need to modify them when we have additional requirements. 

The ROI is excellent because you can significantly reduce your staff's working hours. You'll start to see a return after one or two years. 

Large enterprises can negotiate a better price, but UiPath is comparable to Automation Anywhere if you're a small company. Automation Anywhere is affordable for small integrations. There are various kinds of licenses, and the return for a small company could be positive. Still, the architecture and usage-based licenses are costly. As the volume increases, it may become unaffordable for smaller businesses. 

I rate UiPath nine out of 10. It's a great solution, but it isn't easy to use, and you need to learn a lot. I recommend taking advantage of the free courses and other resources available. 

We have an online report, and our management tasked me with recreating it, but they don't allow bots to create things on the website. I'm responsible for the automation and engineering work, and they wanted me to evaluate the performance of our systems and solar panels. I need to go to the manufacturer's website and download the monthly report corresponding to our factory site. 

Each month, I need to go to the site, get their readings, and create a report. It's a repetitive task that takes about four or five hours. UiPath enables me to automate the finance side of the report.

Generating all these market analyses and data reports from various websites can be time-consuming. It might require a whole team with its own manager to check and update the docs. However, when UiPath came into play, we could automate a lot of that work from different platforms. That was the start of a digital transformation at our company. It saves about eight hours per report. 

UiPath decreases human error. A lot of the reporting on product quality was done through manual data entry into the database system. There is potential for human error. Now, we can a lot of that information automatically and perform the data analysis with UiPath. Since we no longer need a designated person to do the data analysis, we can save around $200 to $300 monthly.

UiPath is easy to use and learn. With some experience in automation, I could learn the solution in three or four hours. It's easier to build automations in UiPath compared to other tools. UiPath has a feature that allows you to build automations quickly. You can build your workflow in under 10 minutes. In UiPath Studio, you can do browser automation by recording it. You can set up flows where you click through the buttons on a website. For example, there's a button where you have to click to verify that you're human. That's something you can add to the flow. 

Having a workflow is beneficial. At our monthly meetings, we rectified the revenue generation, etc. We analyzed all these systems' performance and costs to create a plan and saved a lot of money doing that.

We're developing a use case for automated communications mining using Salesforce for one of our teams. It will be helpful, but we haven't implemented it yet. We have several reports and a script to perform this automatically. We will rate the responses from our team members and the outside groups we are using. 

The UiPath community is very helpful. When I started using UiPath, I had no clue about it, so I watched a few videos and learned how to do most of the integrations. I also reached out to some colleagues on LinkedIn who directed me to the Sri Lankan user community. They were amazing.

I would love to see UiPath create a reporting application that you could deploy on the side and feed data directly into it. That would be an amazing tool to have. Microsoft has this data migration interface, so if you create an automation, it checks everything going into it. 

I tried UiPath a couple of years back for another project and worked with it for about a year and a half. I also worked with it more recently, and the experience is different.

We had some performance issues in the first few weeks. Apart from that, UiPath has been running okay.

The cloud component of UiPath makes it scalable.

I rate UiPath support seven out of 10. You can contact enterprise support. They're always ready to receive our calls and provide recommendations. 

Neutral

We previously used Microsoft Power Automate. Since we are using Microsoft ERP and CRM systems, all of our automation systems need to be compatible with Microsoft. We could use Power Automate for free, so it made sense to stick with one vendor. 

UiPath is easier to understand and use because we can record actions, and it has an amazing support community. It is also competitive in terms of cost. If you are sending information to databases with Power Automate, you need some subscriptions to PowerApps and Power BI. It costs you about a hundred dollars to get started. You can download and use UiPath Studio for free. 

Compared to our older platforms, UiPath is easy to install and integrate. On day one, you can deploy it to your system in a few minutes. Our previous solution required more infrastructure to do the automation. UiPath has UiPath Studio, so you can play the flow and record all your inputs. The main advantage is that you can build a solution in minutes. It's effortless to get started. 

UiPath is reasonably priced. 

I rate UiPath eight out of 10.