What is our primary use case?
Currently, I'm working with the regular UiPath, but in the past, I've worked with UiPath for healthcare use cases.
My use cases for UiPath vary. I've worked with the banking, renewable energy, marketing, and publishing domains. The most recent use case was for data entry, where my company used SAP applications to create orders for the vendor.
My company also uses UiPath to automate processes that deal with courses, such as environmental, employee diversity, sustainable production, etc.
UiPath is set up in my current organization. My organization takes advantage of the vendor's offer for end users to build smaller automation, which is another use case of UiPath.
How has it helped my organization?
Automation through UiPath has improved the quality of work in my organization. Using UiPath helped reduce the overall turnaround time for repetitive tasks. Each staff member can devote time to new tasks or other tasks rather than spending so much time on repetitive tasks.
Implementing end-to-end automation through the solution is essential to the organization because it's cost-effective and time-saving. It also helps boost employee productivity because employees now have the time to learn new things, such as the trends in the market, rather than doing many repetitive tasks that give little value. All these make UiPath beneficial to my organization.
What is most valuable?
What I found most valuable in UiPath is that it's easier to set up than other tools. UiPath, as a vendor, also provides flexibility, which most companies find attractive in the solution.
I would rate the ease of building automation using UiPath as seven out of ten. The gap in my rating would be eventually filled as my company starts using more AI-based solutions. Overall, building automation is relatively easy in the solution.
UiPath enabled my company to implement end-to-end automation. You cannot automate all jobs or tasks, but the solution does at some level, so I like that it provides further flexibility to automate end-to-end.
As for the UiPath user community and its value to users, that community is vast and provides a lot of learning. Users reach out to the community for any questions or doubts about full development, for example, or anything you want to learn in UiPath. The community also has a morale booster for users through the yearly Community MVP.
UiPath helps minimize our on-premises footprint, though it doesn't matter much to me.
I've taken UiPath Academy courses, and I found UiPath Academy beneficial. Back in 2018, when I just started learning from the UiPath Academy, it gave me everything I needed to start using the solution. Later on, I learned advanced development and, just recently, solution architecture, from which I received a certificate. UiPath Academy also gives me information on the latest updates and trends coming from the vendor.
I'm also working with the AI functionality for automation via UiPath, which affects the ability to automate complex processes. Suppose we have a document, in particular, handwritten. In the traditional way of automation, my bot can't read or understand what's written on that piece of paper. Still, with UiPath, you can select any of these features: Document Understanding, Breakpoints, or Automation. The solution's features give my company flexibility and help extend its reach. Previously, my company thought the use cases weren't feasible because my bot couldn't read or understand handwritten text or characters. Still, with UiPath, it is possible to make life easier, especially with the new advances.
As for the solution's AI functionality enabling the company to automate more processes, my team has not used UiPath in many use cases that require AI, but in the future, when more cases come up, my company will be able to use UiPath more, and it will be beneficial.
I also like that the solution speeds up digital transformation and reduces the cost of the digital transformation. It also doesn't require expensive or complex application upgrades and IT application support. To elaborate further, suppose I'm automating something. I know the application will be upgraded in the next six months; I won't be automating that through my tool because I know it'll be automatically upgraded in six months. I just need to record my use case involving the website or whichever application.
I also found that UiPath helps reduce human error. A human can make mistakes, but your machine won't if you teach it correctly or give it the instruction properly. If you properly provide your machine with data, it won't make a mistake.
UiPath also helps the organization save money overall.
What needs improvement?
I'd say UiPath is on the right track now, but I feel some aspects should improve a bit, and the vendor could be working on the aspects in my head right now. Governing components in the solution, such as the Orchestrator, and configuring the robots should be easier. I also feel that the vendor should come up with more offerings or features involving AI.
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UiPath Platform
July 2025
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For how long have I used the solution?
I've been working with UiPath for about five years.
What do I think about the stability of the solution?
I didn't experience stability issues with UiPath in my current company, but I did in my previous company, where UiPath was down for some time.
On a scale of one to ten, with ten being the highest in stability, I'm giving UiPath an eight.
What do I think about the scalability of the solution?
UiPath is a scalable solution.
How are customer service and support?
My company purchased a plan where the vendor provides some support throughout the year on whatever UiPath issues the company faces. Getting support is easy, and the team is quite helpful.
I'd rate support an eight out of ten. It's not a perfect ten because the overall turnaround time to solve issues could be improved.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I've worked with other RPA solutions, such as Pega, Power Automate, and Blue Prism, before working with UiPath.
Pega is a legacy solution, so I'm setting it aside. UiPath is far better than Blue Prism. On the other hand, Power Automate is the real competitor of UiPath because it has similar functionalities with the new web apps in UiPath, but UiPath is more lightweight and requires less coding.
How was the initial setup?
I found UiPath simple to set up. The process was very straightforward. As long as I have complete resources and information, I can get it ready in about two hours.
What about the implementation team?
My company implemented UiPath via our in-house team.
What was our ROI?
I've seen some ROI from UiPath.
What's my experience with pricing, setup cost, and licensing?
UiPath has a very costly AI automation license compared to Power Automate. After discounts, it costs around fifteen thousand euros, while Power Automate gives you the same features for only a thousand euros, so there's a huge difference in the licensing costs. Pricing for UiPath isn't very competitive.
What other advice do I have?
I'm a solution architect who does UiPath consultancy.
UiPath is currently deployed on-premises and on the cloud, so it is a hybrid environment.
One admin is enough to deploy the solution, provided the developer and the responsible teams provide the admin with all the resources. UiPath can be deployed through a single resource only.
The solution only requires a little maintenance to keep it up and running. A more significant challenge only occurs if you have to migrate from one version to another; otherwise, maintaining UiPath is very straightforward.
In my company, UiPath is deployed across the globe in multiple countries.
I'd advise others looking into implementing UiPath that it is the best tool to automate repetitive tasks. Whether to use UiPath on the cloud or on-premises depends on your environment. For just a few use cases that you want to automate, go cloud-based, but if you have more than ten use cases, I suggest you go on-prem.
I'd rate UiPath an eight out of ten as a solution.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner