UiPath Platform Reviews

At the moment, we are using UiPath Platform to automate manual processes inside finance. I work in the finance domain. We identify mundane, redundant, operational processes, which could be report automations, in general, some small end-to-end process automations. We generally do not have any developers inside the company, but we recruited an external consultancy that does UiPath automation. Generally, we act as a solution architect and a business analyst and a project manager, and they are the ones who are the developers.

We use the UiPath Platform to automate processes that deal with a good cause that our company is involved in. We are still doing it very slowly with a very small budget. But we are gradually scaling up year upon year.

It technically started off as a use surplus budget initiative where we had some additional budget, and we wanted to do some process optimizations. Now the overall company is going through some operational improvements and digital transformation initiatives. As a part of that lean transformation, we are currently doing such optimizations across all domains. In our domain in finance, we have chosen UiPath Platform as a way of automating and improving because usually we have a lot of tech teams, but it is very difficult to find a roadmap for automating such smaller processes. Having a tool makes it easier to do it either via regular developers or citizen developer initiatives.

UiPath Platform enables us to implement end-to-end automation.

It is very important from a process point of view because we usually have some shortage in resources and if we do half of the process instead of an end-to-end process, then there needs to be a process owner who needs to be responsible for it, which we do not want to maintain. We want to eliminate the need for those resources and have the process end-to-end be done by bots. It is fairly important for us.

The user community for the UiPath Platform is probably one of the most active and very helpful. Every time I have some blockers or some questions, I usually just log into the user community and post a question. More often than not, I get an answer. If one of my developers encounters such scenarios, I would say it is a great user community.

We use the vendor's UiPath Academy courses. I go through the academy courses a lot because I am not from that background or fully familiar with it. We have an external consultancy that helps us. They are very aware of the UiPath Platform and the features and everything and they stay up to date, but for me to stay up to date with the features or the capabilities of the tools and what else to learn, I generally use the academy courses a lot and they are really helpful.

I am a fan of UiPath Platform, so I would not have a lot of complaints about it. I attend a lot of the UiPath seminars and conventions as well. I am yet to explore the AI functionalities of the UiPath Platform. I am really looking forward to doing that. At the moment, we are also looking for some chatbots and such functionalities, especially for our internal documentation, internal Confluence, and all those things.

We are also looking to see more OCR-related features with the UiPath Platform. We have several invoices related to jobs in finance, especially with accounts payable, receivable, etc. Scanning the invoices, being able to interpret the data with the highest possible accuracy, and standardizing those formats is a whole other project which we are looking to do in the upcoming months. That is going to be an interesting project with the UiPath Platform.

It has been two years now since I have been using the UiPath Platform.

Two years ago, when we were onboarding this, I did a comprehensive survey and researched UiPath Platform versus Automation Anywhere versus Blue Prism. We had conversations with all three suppliers where we invited our Vice President of our domain and our Head of Department, myself, and we had meetings with all three of them where they presented about their product, their pricing, all the other things, the general functionalities, their clients, etc. 

The thing that sold us most on UiPath Platform was probably their client stories, the other users who had adopted UiPath, and how easy it was to deploy automations and how quick it was. 

We knew from the product point of view that Blue Prism was more sturdy in terms of automations, and Automation Anywhere was more bug-free. The license was a little bit cheaper than UiPath Platform for Automation Anywhere. We were sold primarily with UiPath Platform because of the other client stories and we found some similarities between our product and the client's product. We found a lot of similarities in the way the operations were running between our company and their companies. We thought it could be a good learning or it could be an easy transition to onboard this kind of a tool into our company after it had already had some success in their companies.

We do save with the UiPath Platform. We are still in the process of getting back the ROI of what we invested in developing. I would still say that in a matter of two to three years, or even less than that, probably, we would be there. We have seen positive results, and that is the reason we are also interested in scaling it up year upon year.

We are using the UiPath Platform for our own organization at the moment, and it does save a lot of time. A significant amount of money goes into the development process as well because we are partnering with an external consultancy, and they charge per hour to develop. Some amount of money or budget goes into the development process. For us, ROI calculations are based on the savings that the automation provides and how long it takes for us to, after still paying the license, maintain the automation, and how much time it takes for us to get back the budget which we put into the development effort. Once all that is done, it goes into further savings. Some of the processes have already started yielding the savings, but some of them are yet to yield the benefits, and that probably will be done in the next 6 to 12 months or even in the future with the UiPath Platform.

At the moment, the licensing cost of the UiPath Platform is still acceptable in terms of it does not feel too much. We are able to get the ROI because the development effort is also less. The license cost is probably a bit higher, but the amount of time that goes into development is also less. When we go into the development of an automation with the UiPath Platform, all we care about is deploying it as soon as possible because we also want to give the client, our stakeholders, some quick wins, especially given that the project is in the beginner phase. Quick wins go a long way to getting some people behind us in growing the project, growing the initiative. 

From a licensing cost point of view, it is manageable. As we grow more and more, and we need to buy more licenses, I think the cost might grow in a very high pace. We need to look for efficient utilization of each bot's timing, because the bots can work 24/7. It is about optimizing the utilization of each bot. That is going to be a very useful conversation. My overall thoughts regarding the licensing cost of UiPath Platform is that it is a bit more expensive solution compared to others.

On a scale of 1 to 10, maybe 7 to 8 is my assessment of the ease of building automations using the UiPath Platform.

We maintain the UiPath Platform in the cloud. We are a cloud-based company. We prefer doing everything cloud instead of on-premises.

We have Microsoft Azure as our cloud provider for the UiPath Platform.

It is private when it comes to the type of cloud for the UiPath Platform.

Until now, we have not used the solution's AI functionality in our automation program with the UiPath Platform, but now we are thinking of exploring the AI capabilities as well.

That is one of the reasons we chose the UiPath Platform, because certain processes that were there at the company have been very manual and time-consuming and even error-prone. We wanted to reduce the errors, mainly because in finance, there is so much compliance. In order to do all that, improving the compliance also saves us a lot of additional costs sometimes, because in finance ,there are penalties for breaching compliance. Helping doing these automations with the UiPath Platform also improves the compliance, it helps improve the speed of completing the process. Those are obvious advantages of an automation tool. It does help speed up the digital transformation initiative for us.

That is why we went with the objective of end-to-end process automation with the UiPath Platform because previously we had certain departments where there were employees who were switching quite a lot, leaving the company or so and the onboarding process was not very comprehensive, or it was done in a very urgent manner. In such cases, some processes fall through the roof, and no one is maintaining them correctly. We wanted to get rid of the resources in such departments, especially and completely end-to-end automate it using bots with the UiPath Platform. When we do that, we have successfully been able to deploy two or three such processes where we now do not need a human in the loop at all. That means also that the process gets done in an automated way without any errors. We also have some report automations which we did with UiPath Platform, and they get done now in one-hundredth of the time that it used to be done before and without any errors. There are certain cases where there would be errors, but we have to code accordingly for edge case scenarios, outliers. For such outliers, we needed to code them into the automation, but at least we are able to handle the errors, which is a good thing.

The projects are still in a very initial phase. It has been two years, but we are still working with the same number of licenses and bots that we bought two years ago. We are doing a very few number of automations at the moment. We are looking to ramp it up in 2026 at least. At the moment, it is quite spread out, and the whole process of getting stakeholders to buy in, spreading the awareness about automation and UiPath Platform. It is still in a very early stage, which is why exactly how much employee effort is being saved is still a far-fetched idea at the moment.

I would give the UiPath Platform an 8 at the moment as an overall rating.

I use UiPath Platform with Agentic AI, and I want to understand how much time it saves when extracting data points with Agentic AI.

The best features in UiPath Platform are the ones I appreciate most. My overall experience with the Agentic automation capabilities is good, and I am satisfied, though I believe it could be improved.

I use the Agentic automation capabilities, such as the agent builder, orchestration, testing, and autopilot. My experience has been positive, and I have identified areas in UiPath Platform that have room for improvement.

There are multiple upgrades coming in, and every 45 to 60 days or two months, new releases arrive. With rapid changes in technology coming every two months or quarter, the previous updates from earlier releases become immediately deprecated because something new enters the market and completely overshadows the previous upgrade. That is one thing I have noticed. Beyond that, room for improvements is mainly focused on agents. Anything around agent building frameworks or improvements on how things can be done using agents, how context grounding is done, or how connections to third-party tools and integrations can be made are currently straightforward and available, but improvements could be explored on a broader extent where augmented general intelligence can be implemented.

I would like to know how UiPath Platform compares with other automation tools and what else I have tried, such as Automation Anywhere or Blue Prism.

I have been using UiPath Platform for eight years.

I would rate the stability at nine because I have not encountered any stability issues.

Regarding scalability, UiPath Platform has never compromised on scalability, so I would rate it nine.

I would rate the technical support as ten because it is always the fastest, the easiest, and provides perfect resolution.

I would like to know how UiPath Platform compares with other automation tools and what else I have tried, such as Automation Anywhere or Blue Prism.

UiPath Platform requires maintenance. The current project I have does have all projects deployed, and there is a separate team of myself and others who manage it. I have deployed a couple of resources who handle the supporting of the projects, maintenance of the whole framework platform, and ensure the platform remains stable and up and running at all times.

I would recommend that others looking to implement UiPath Platform understand its capabilities thoroughly before deployment. I rate UiPath Platform overall at nine out of ten.

My main use case for UiPath Platform is Finance RPAs.

Since we are not in the cloud, one of the features of UiPath Platform that I enjoy the most is Document Understanding. In the back office applications such as employee onboarding, the features of UiPath Platform have been a great benefit to us.

I don't think I'm capable of answering that, especially since I'm still not in the cloud. I believe that there are so many things that we as a company have to benefit from, and I don't have any comment yet as to what something new should be in the program.

I have been using UiPath Platform for about five years.

I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform grows well with the growing needs of my organization, but we haven't maximized its full potential.

I would evaluate my customer service and technical support experience with UiPath Platform as good to fair. On a scale from one being the worst to ten being the best, I would rate my customer service and technical support as eight, because I believe that our current partner needs to analyze other partners to make sure that we get a better experience.

Positive

Before selecting UiPath Platform, we analyzed Automation Anywhere, but we decided to stay with UiPath.

We don't have any issues when it comes to the deployment, especially because I believe we've had good partners that have guided us in this process. My experience with deploying UiPath Platform has been good.

We have basically made sure that the talent that we have inside the team is prepared for understanding our partners and taking our strategy to that next level, which has been the biggest benefit that I have seen from using UiPath Academy.

The return on investment has been significant, especially in finance and reconciliation. With UiPath Platform, something that used to take two weeks to be done is now completed in one day. This has helped us save in terms of FTEs that we used to hire for this specific process and avoid human errors, which gave us penalties, financial penalties in this case.

The pricing, setup cost, and licensing for UiPath Platform are great. We don't have any issue with the pricing, and I think it's fair. With the amount of capabilities that we can get, it's good pricing.

The follow-up from the account executive during my evaluation process of UiPath Platform stood out both positively and negatively.

We've expanded usage of UiPath Platform. I would advise that before determining the license for UiPath Platform, one should first determine the strategy. Once you have that, then select the right UiPath product for that specific strategy.

On a scale from one being the worst to ten being the best, I would rate my overall experience with UiPath Platform as a seven.

My main use cases for UiPath Platform at SAP, where I've only been for two years, mostly involve in-house applications. 

We build bridges. We use RPA as a bridge between different in-house applications. It's mostly web automation or database-related. That's what we have now, but we are in a transformation phase to SAP, so we're hoping to implement UiPath Platform there.

The examples I can provide about how these features have benefited my organization include the capability to work with all other applications. We have many in-house applications, and using UiPath Platform, I'm able to build that connection using APIs or directly with the database.

The feature I most appreciate about UiPath Platform is the Orchestrator.

I faced challenges after migrating to cloud recently. We were on-prem in our organization, and since we migrated to cloud, when we were on-prem, all the jobs were working. We never had any issues with processes getting stuck or triggers. We had a smooth running of processes for a very long time.

Recently, we migrated to cloud and we are seeing issues with jobs getting stuck without any reason. It's not in any loop or anything. When I see the logs, it shows that it started, but nothing after that in the logs. That's something I'm yet to figure out what is happening. I just noticed this one or two days before I came to the Fusion, so I don't know what's happening.

I have been using UiPath Platform since 2017.

I haven't really faced any issues with the stability and reliability of UiPath Platform, so it's really reliable. 

The only bad experience I had was after the cloud migration, with these bots getting stuck. I'm yet to dig deep into it. I don't know what's happening. Those were the same processes that were running on-prem for a very long time continuously without any issues. 

I just noticed it one day before coming here, so I don't know if it's something on our side. I have to research. If I don't find anything, I'll definitely reach out to our UiPath contact.

UiPath Platform scales with our growing needs of the organization.  We have expanded usage. We have two teams internally in our organization. We had around ten bots altogether, but we recently moved it up to 15.

I evaluate my customer service and technical support experience as very responsive. We've got all our tickets or concerns looked at very fast.

Positive

Prior to adopting UiPath Platform at SAP, I was using another solution in my previous organization. We started with a different tool. I was there at that time, but that was not as good as UiPath Platform.

I would describe my experience with deploying UiPath Platform as very easy.

I have seen a return on investment with UiPath Platform. We do monitor our ROI for every project we deploy to production. We do see a great return on investment, and that's why we continue to use it. At SAP, we have been using it since 2018, so we are continuing to use it because of the return on investment.

What was better about UiPath Platform compared to my last program was its compatibility with other applications. In 2017, when all these platforms were new, the other tool I was using didn't have as much compatibility with other applications. Also, for creating triggers at that time for that application, we had to use other batch jobs. UiPath Platform had all that in the Orchestrator.

My advice to another organization considering using UiPath Platform is that it will definitely save a lot of time. It's highly recommended, but do your research before deciding which feature to use. There are many options available, so consider the ROI before picking AI or the feature. 

On a scale of one to ten, I would rate UiPath Platform a nine.

My main use case for UiPath Platform is process automation. Top of mind, there are IXP-based appraisal document collection processes, as well as regulatory reporting automation and processes for data collection that I am using UiPath Platform for.

The features of UiPath Platform that I appreciate the most include the Flow Designer tool and the Automation Cloud option, but the one I use most frequently is UiPath Studio.

I specifically value these features because the cloud option allows for greater collaboration between team members, and Studio is intuitively laid out in a way that works well with how my brain operates.

Even though it took a year to get it where it is, I am saving time by extracting data points, and the extraction has significantly improved our time, probably four or five times faster than a human.

In my opinion, UiPath Platform can be improved with greater stability, as the versions are rapidly changing, sometimes with minor differences and sometimes major; a more consistent interface between versions would be beneficial.

The only thing I can think that would make it a solid 10 is some additional features and samples around new options so we can get hands-on experience before fully implementing, as that appears to be the only thing it seems to be missing.

I have been using UiPath Platform for a year and a half.

I have used UiPath's customer technical support, and I would evaluate it as very thorough; they took on the issue I was having, sought an answer, and found it, which was a really positive experience.

Before adopting UiPath Platform, I did not use another solution to address similar needs at this company, as UiPath Platform was the organization's first automation tool.

I was not involved in the deployment process of UiPath Platform, as it had already been deployed.

I know that there was a request for an RFP put out for different companies, but I am not sure exactly which ones were compared; however, I know that UiPath Platform won out against at least two others. I believe it came down to cost and scalability, but I was not at the company when that decision was made.

It took about a year to get it to that point.

I do not currently use UiPath Platform's Agentic Automation capabilities such as Agent Builder, Orchestration, Test, or Autopilot.

I have used UiPath Academy courses and think they are great, but sometimes they get out of date pretty quickly with the consistent development.

The biggest benefit I have seen from UiPath Academy is the ability to see what is coming by taking those courses and determining whether a use case is something we could implement at our company or if it is a direction we want to avoid, as the descriptions and examples within those courses are very helpful for our decision-making.

I find UiPath's user community to be very helpful, and I truly appreciate the robust community that has saved me many times; when I ask a question, they often have an answer ready, so I can find multiple ways to address issues I encounter.

I would rate this review an 8 out of 10.

My main use case for UiPath Platform involves REFramework concepts, web automation, PDFs, and Excel automation, and email automations. For web automation, I used the TLM exception handling process where we logged into the application and cleared exceptions for previous business days in the TLM application. For this, I employed REFramework and the queue item concept as a transaction item.

UiPath Platform offers excellent features including Orchestrator, Agentic, AI units, document understanding, web automation, modern design, REFramework, and Orchestrator concepts with handling process jobs and triggering API triggers, queue triggers, and time-based triggers. Modern design REFramework adds value to my work because Agentic is not yet started in our project. Document understanding, Action Center, UiPath Platform web app, and apps are also very good. Features including Generative AI, Cloud Native, and Agentic concepts are easy to understand, reduce human intervention, and are time-effective. UiPath Platform has reduced errors and achieved 100% accuracy, time savings, and cost-effectiveness.

I believe UiPath Platform can be improved regarding the complexity of using the AI units. It would be beneficial to have a free trial and proper documentation to understand their use. Additionally, UiPath Academy videos need improvement in clarity and explanation, as they are currently too fast-paced and high-level, making it difficult for new learners to follow.

I have been using UiPath Platform for six to seven years, exactly six years.

The customer support is approachable and helpful. Whenever we face challenges with certification or have queries related to new advanced features, they schedule a call according to our time zone and provide responses.

I previously used Blue Prism six years ago. My journey in RPA started with Blue Prism, but the client switched to UiPath Platform, and I stayed with UiPath Platform since then.

While I don't have exact metrics because I am not a solution architect, I can say that the time saved and fewer employees needed show positive ROI. By learning UiPath Platform and gaining expertise, employees can improve efficiency, reducing the need for manual work.

The pricing, setup cost, and licensing details are unclear. We are yet to get more details on that.

I evaluated Power Platform, UiPath Platform, and Automation Anywhere. However, I found UiPath Platform easier to understand and more user-friendly, which made it my choice.

My advice to others looking into using UiPath Platform is to learn it. UiPath Platform is a really good tool that can help you gain expertise and build a career. Compared to other automation tools, it is very easy, and it is getting more vast. With Agentic included, we will have a bright future. I want to emphasize the need to improve UiPath Academy videos and content for new learners. Additionally, agent AI concepts including how to buy the license and usage of the AI units for the initial days, and consumption of free AI units need to be provided. I would rate this review as a 9 out of 10.

The most valuable features I find in UiPath Platform include orchestration, which can be used widely to orchestrate UiPath robots, UiPath agents, and human in the loop, as well as agents and robots from other technologies, allowing me to manage all agents, humans, and robots on the same platform.

The second feature is the possibility to make the human in the loop, enabling validation at a particular step, and the third feature is that now with Agentic, I can develop without having necessary good skills in development, as I can create good agents and robots just by prompting.

I see weaknesses in UiPath Platform, particularly the model of licensing, as the enterprise level is currently at $40,000,000, which is not feasible for all client segments, especially since the majority want to start small and then adopt the tool step-by-step, but are obliged to pay $40,000 just to access the platform without robots.

To make UiPath Platform better, it would be beneficial to integrate more models, allowing the possibility to create my own models in terms of Agentic and AI, which is very important. Additionally, while we do have a governance layer in orchestration, it is not very mature at the moment.

Overall, I have been dealing with UiPath Platform for nine or ten years, having worked with the tool at Capgemini before, Atos, and after I joined UiPath, I have worked for UiPath for one year.

There is still room for improvement in terms of stability, performance, capacity, features, and maturity.

I would rate the technical support provided by UiPath as very good, especially in terms of robotic and Agentic, as I do not need very extensive technical support since it is primarily about migrating or upgrading licenses, while other necessary support is included in the training.

I find it easy to deploy UiPath Platform now, as it is much easier than before when installing Orchestrator, robots, studios, and ensuring communication among them was very complicated, especially for high availability, but now there is a really easy way to install it without any issues.

If we discuss competitors, I should split them into two categories: robotic and Agentic. In terms of robotic, I can mention Automation Anywhere, Blue Prism, and others, but they are not at the same level due to factors such as availability of resources, as it is easier to find someone who mastered UiPath than someone with Automation Anywhere or Blue Prism.

Regarding Agentic, the major competitors currently are specific ones such as Salesforce, SAP, and others that have already integrated Agentic into their platforms, making it difficult for UiPath to convince customers to adopt UiPath Agentic.

When I talk about Agentic automation, I can say there is a big difference between robot automation and Agentic automation, as I can do both in UiPath Platform just by prompting.

I think UiPath Academy courses are well done, as they have been for eight or nine years, and it is the only platform I use for my teams to train them, making it widely sufficient for them to be autonomous on UiPath.

Currently, UiPath Platform offers robotic capabilities, and while there is the option for on-premises deployment starting from April, there are no clients using the on-premises system yet; especially since major clients are in Dubai where there is a data center, it is challenging to convince the public sector to adopt a cloud solution, which is a significant issue at the moment.

I think UiPath user community is good, as they are very active.

UiPath Platform is widely adopted in my region, but I believe it should be promoted more.

I would rate this review an eight out of ten.

My primary use case is to build automation. We started with building automation for enterprises, then shifted to Intelligent Automation, and currently, we are using it for Agentic Automation.

By implementing UiPath, we wanted to solve different kinds of problems. The major one is where people are taking a lot of time to do mundane and repetitive tasks. Some processes have a lot of repetitive steps and a high business volume. We automated those processes. After that, we shifted to something called Intelligent Automation to process scanned documents such as bank invoices, PDFs, etc.

We are now working on use cases with Generative AI for building intelligent applications on top of automations.

Agentic Automation helps with use cases without fixed input and output. Previously, when we were only restricted to robotic process automation, we had to schedule the processes weekly or monthly. Whenever human intervention was required, it was a long loop. For business use cases where we needed a chat interface, we had to go for a different solution altogether and then integrate it with the automation. Agentic Automation helps with all use cases where a person gives unstructured input, such as a person wants to know where his order is or why his account was debited 300 dollars. To cater to all the use cases where inputs and outputs are not fixed, we use Agentic Automation.

The biggest benefits of Agentic Automation have been customer satisfaction and time to respond to queries. We used it for a use case for the L1 support of a client. Previously, the client's customer would call or message on chat, and a human would respond. The support person will go to the system, look for the query, and then revert on the chat or on the call. With the implementation of Agentic Automation, we have enabled the smart AI assistant for the company, so anybody can type anything onto that AI agent, and it is able to understand the context and the background. It knows who the user is, and it fetches all the details. It reduces the time of the support people. They can now focus on more important things rather than repetitive tasks. The response time to the customer is reduced, and user satisfaction has increased. It is also easy to scale. Tomorrow, if the volume of inquiries increases from 10 to 10,000, they do not have to hire more people. They just have to scale their AI agents.

We have had one or two use cases of UiPath Communications Mining. In one use case, the customer had a huge set of data in its on-prem environment, and they wanted to process a list of emails. They were a big hotel chain in the north of the US. They had a support mailbox where a lot of people sent emails related to the services, inquiries, etc. They wanted to monitor and categorize them into actionable insights to identify which features people liked or did not like. With UiPath Communication Mining, they extracted the information, bucketed the email, and got actionable insights. UiPath Communication Mining also gives you things that you need to prioritize. For example, they found out that a lot of people were complaining about the swimming pool, so they knew that the swimming pool was the first thing they needed to improve upon. UiPath Communications Mining was helpful for such actionable insights. After that, we used other products of UiPath, such as UiPath Studio, Orchestrator, or Action Center to build a complete cycle. UiPath Communications Mining turns every message into actionable data in real time, which means that you get insights within a fraction of a second of receiving emails.

UiPath Communications Mining helps automate actions or responses according to the type of content in the message. If they receive a customer email saying that they have to cancel their visit, they can categorize it into a cancellation request. Most of the time, it is able to identify content on its own. If it requires human input, it shows a pop-up on your screen where you can confirm a hotel cancellation request. As soon as you click on confirm, that date is available for other customers. An email is triggered to the support or the customer confirming the cancellation.

The insights from UiPath Communications Mining help the administration people to see what is working and what is not working. In this hotel use case, they can see that out of 1,000 emails, how many were for cancellation and how many were complaints. It provides information about the volume. You can drill into a specific category. It helps prioritize the issues.

The UiPath Communication Mining reduced the time of staff from three hours to fifteen minutes.

The introduction of autopilot into the UiPath products has made work easier. A lot of beginner developers are able to write automation by just giving a prompt. While doing the development and automation, if you are stuck at some point where you need syntax or code, within UiPath Studio, you can request the code. You do not have to search for the solution on the web. With a prompt, you can create an automation to read a PDF and convert it to Excel. It is absolutely low-code. Coding-wise, it is much easier than before.

UiPath provides good support for on-premises environments, which works very well for banks and other businesses that cannot go to the cloud. They have very good enterprise support and a dedicated team supporting on-premises. Their product managers work directly with customers. They continue to add things on the on-prem side. In addition to UiPath Studio, they have added AI Center, Document Understanding, Action Center, etc. They are putting all the things on-prem. They are able to cater to all use cases.

UiPath helps reduce human errors by 70% to 80%. About 20% of human errors are always there because new users are onboarding and systems are changing. You can even reduce them by 90% if your process is extremely streamlined and no human is involved. This reduction varies depending on the use case.

UiPath saves a lot of time and costs for our customers. For one of the use cases, the time taken was reduced from three hours to fifteen minutes. It also helps customers meet compliance.

The best thing about UiPath is that it is an end-to-end enterprise solution. Other agentic solutions are available, but UiPath has the entire enterprise suite to build the robots, which means native integration with enterprise applications like Teams, Outlook, and Excel. It has everything needed for day-to-day processes.

The UiPath AI Trust Layer provides data security assurance to customers, making it a trustworthy enterprise solution.

The UiPath Community has been a big support for me as a developer. UiPath has a very strong community. If I have a doubt or question, I can post it in the UiPath community, and people are there to help. UiPath rewards people who are helping others with some kind of reward points. It keeps the environment healthy and ensures that all the answers are genuine. People are ready to help, and in return, they get recognition. They sometimes get certification vouchers. UiPath has motivated a lot of people to contribute to the community. For a technical issue, about 90% of the time, an answer is available in the UiPath forum. Their Community Managers work hard to bring everything together.

UiPath has been up to date with the trend. It has evolved from being just RPA to Intelligent Automation, then to having robots for every person, and now towards Agentic Automation. UiPath has catered to everything from requirement gathering to coding, testing, deployment, pre-production, production, building chatbots, human-in-the-loop, etc. Everything is there in a single platform. Customers do not have to think about dealing with multiple companies. They just deal with one company for all components.

As a services company, we constantly have to train people based on the projects. If we are expecting a project on Document Understanding, our staff has to go to UiPath Academy and complete the Document Understanding course. It is one of the best courses I have come across as a developer. UiPath Academy also has quizzes, tests, and certifications, which help us to evaluate people. I do not have to keep a check on that. The developers just have to submit the final score. As a company, it saves a lot of time. UiPath Academy certification also adds credibility when we meet our customers.

There is a need for more integrations with external technologies like OpenAI, Gemini, SAP, Bedrock, BambooHR, etc. While UiPath currently has major integrations, as new software is adopted by customers, it would be beneficial if UiPath adds more integrations. They do allow building custom connectors, but having a comprehensive integration library would be beneficial.

I have used UiPath for eight years.

In terms of the cloud environment, it is absolutely stable. In eight years, there have been virtually no downtime instances. UiPath has backup servers, making cloud deployments extremely reliable. On-prem stability depends on the company's management.

Scalability is excellent. The solution is capable of scaling with just a few clicks. We can increase users from 10 to 50 effortlessly. This flexibility makes it highly scalable.

Our clients are mostly enterprises. We have more than 30 specialists. We also work with vendors, totaling about 150 specialists.

I would rate their support an eight out of ten.

Positive

I have not used Automation Anywhere or Blue Prism, but I have used Microsoft Power Automate. Power Automate is suitable for small tasks with low to medium complexity, whereas, for more intensive enterprise-level and scalable automation, UiPath provides the necessary capabilities. 

UiPath also offers the flexibility to write custom code. If needed, I can write C# or Python code, which is missing in the competitors. This capability enables us to build enterprise-level projects.

The deployment model is a mix of cloud and on-prem, but most people are on the cloud. Two or three customers have deployed it on-prem.

The initial setup is super easy. They have a Community edition which is the free version. It is exactly similar to the Enterprise version, so that makes learning and deployment straightforward. I was able to deploy the Community edition in less than 30 minutes. The deployment is even shorter now.

The RPA automations require maintenance because they are highly dependent on the user interface. If a banking application that we automated got an update, your RPA solution will also need an update. Whenever there is an update happening in the base application, you will require an update. Otherwise, you are good. The second type of maintenance involves UiPath product updates. Every now and then, UiPath releases new features and versions.

It has mostly saved time, such as reducing support time from three hours to fifteen minutes. For cost savings, it depends, but significant savings have been seen with millions saved in some cases.

As compared to the competition, its pricing is on the higher side. However, looking at the services you are getting, it is justified. It allows you to cater to more use cases. 

I would recommend trying the Community edition first and then doing the Enterprise trial to test all the offerings. Evaluate the short-term and long-term roadmap and compare products before making a decision. 

Overall, I would rate UiPath a nine out of ten as there is always scope for improvement. It meets all our day-to-day needs. 

Our use case involves automations with UI and also with the invoke code that is available in the back end, in the background, and for different departments, so we do not focus only on one department.

The best features I appreciate about UiPath Platform are that it is very user-friendly, so even though I started as a Java developer, I believe that someone without a lot of knowledge or experience in the programming part can use it.

The improvements I have seen in my business with UiPath Platform are that it makes the automation really fast and it also helps the BPO to understand what we are doing, so when we do the UAT, we do not just show the source codes; they can actually see the thumbnails, explain better, and with the diagrams can have an overview and also modify or give further notice or guidance regarding the flow.

In UiPath Platform, I think there is room for improvement with the last release because they had some UI bugs; there are some buttons that do not work, and perhaps they should make it a little bit clearer which libraries are available or if they are deprecated, as we have had some issues with the libraries where they are working in some Studios but not in others, so the release management of the libraries needs attention.

I have been using UiPath Platform since 2019, so I have experience since that time.

I would say we have had some downtime and bugs, but it was because we are on-cloud, and it was a global issue.

I would rate the stability of UiPath Platform at seven or eight.

I find scalability similar to that rating.

I use the UiPath Platform user community, specifically the forum, but I notice that there are some threads that are quite old or unresponded, meaning that someone puts a question, and they do not have a follow-up for the solution.

Positive

I have never used any other products to compare with UiPath Platform.

On average, I would say UiPath Platform has reduced human error by 60-70 percent.

I do not use the agentic automation with UiPath Platform.

I do not monitor a lot the messages and the releases, so when I have an update of a Studio, I just search it.

I have taken the UiPath Academy courses for the advanced certification.

My experience with the UiPath Academy courses is that, because I took that course in 2019, there were some bugs that did not work, so even though the solutions I uploaded were correct, they wanted a specific way; but I believe that is something they have improved since then.

I find it complex to work with UiPath Platform.

It takes at least once per year for some cases and some applications where we should have a review for maintenance.

Overall, I believe it can be improved.

I would recommend UiPath Platform to other users; my advice would be that for some cases where there is not a necessity for monitoring or UI interface automation, there is no reason to use UiPath Platform, meaning there are more Windows-based solutions for automation, so it does not need everything to be done with RPA technology.

The tremendous benefit comes from how these features of UiPath Platform have benefited our organization. We have implemented close to 100 automation for our finance teams, supply chain teams, IT teams, and even some for HR. The efficiency gain is tremendous.

The features of UiPath Platform that I prefer most are UiPath Studio and UiPath Orchestrator. We have not yet started using the Agentic AI features, so we are still on the legacy platform system, but we are in the process of moving our platform to the cloud. From November, we would have the Agentic capabilities.

We have been using UiPath Platform for six years so far.

I assess the stability and reliability of UiPath Platform as phenomenal. Over six years, we have created zero support cases with UiPath.

UiPath Platform scales very effectively from the growing needs of my organization without any problems.

Before adopting UiPath Platform, we were using Selenium, an open-source tool for automation. Some people were using Python code for automation. Then we realized it was time to purchase a product or software that handles automation instead of all the pocket automation that everybody was building. That was the rationale to implement UiPath Platform.

My experience with deploying UiPath Platform was easy and everything worked efficiently during deployment.

I have seen a return on investment with UiPath Platform, but I cannot share specific data points.

My experience with the pricing, setup costs, and licensing of UiPath Platform has been pretty decent so far.

We looked at a bunch of automation tools in the market in 2019 before selecting UiPath Platform. We evaluated UiPath, Automation Anywhere, Blue Prism, and Microsoft Power Automate, but ultimately chose UiPath Platform because it was and remains the market leader.

Many positive aspects stood out in my evaluation process when comparing options for UiPath Platform, such as how robust the tool is and how it works efficiently and seamlessly with multiple technologies. It functions effectively with web-based automation, SAP, Salesforce, and other platforms. UiPath Platform fits efficiently into all these ecosystems, which was one of the reasons to choose it. Besides cost and other factors, the adoption in the industry and the number of references we received were very positive about UiPath Platform.

My advice to another organization considering UiPath Platform is to adopt it and start automating without delay.

The factors that led me to consider a change before using UiPath Platform were mostly scalability and harmonization. We didn't want everybody in the organization to use different tools for automation. It had to be unified because we are a large enterprise. One tool makes sense. From a cost perspective, not the license cost, but the maintenance cost is important. If everybody writes their own piece of software or code for automation, support becomes problematic. There's no unification. Support, cost, scalability, and reliability were key factors in propelling us towards a software automation tool.

UiPath Platform is doing a good job with respect to connecting to other ecosystems and platforms. Looking at the announcement today, they're connecting to Salesforce, LlamaIndex, and Microsoft. That's a good sign. I think everybody is building Agentic stuff and Agentic AI, and most platforms work seamlessly from service providers and competitors. The key is to provide easier integration for people to build and develop by providing numerous connection tools.

The way we have expanded our usage of UiPath Platform is very prudent and judicious in how we leverage the bots. We try to maximize bot utilization rather than purchasing additional bots. We use the bots repeatedly, depending on the schedule, fitting the available bots across multiple schedules. We have expanded, but not necessarily in terms of purchasing additional bots.

I would rate UiPath Platform overall a 10 out of 10.