UiPath Platform Reviews

I have several use cases but primarily I use UiPath to input transaction data to the websites.

UiPath has helped us improve operational efficiency by automating tasks previously performed by humans. This frees up employees to focus on more meaningful and strategic work. In one project, we achieved 100 percent automation, while another reached approximately 70 percent.

Building automation using UiPath is easy even for inexperienced users.

We use UiPath to automate production processes in the healthcare industry.

To automate end-to-end processes, we employed multiple UiPath bots, as a single bot couldn't handle the entire process due to the disparate nature of the systems involved. These bots consisted of a web automation bot, a secure automation bot, and an existing legacy automation bot, which served as the backbone of the automation.

The UiPath User Community is accessible through the UiPath developer portal. It's a valuable resource full of information, where we can learn about the impact of new releases from other users and experts.

In the time I have been using Uipath, I have noticed that the text recognition tools have improved making it the best in the market.

UiPath has been beneficial in helping to minimize our on-premise footprint by automating 100 percent of some tasks.

As developers my team and I use the Developer Academy courses from UiPath to get certified. We also use the courses to help train new users which is helpful.

I am happy with the AI functionality. It has helped reduce the development time for us.

The AI functionality has helped us to automate more processes overall.

UiPath helps speed up our digital transformation and reduce the cost. Our digital transformation using UiPath did not require complex upgrades or application support.

UiPath reduces human error by 80 percent, enabling faster transaction rates compared to manual processing.

UiPath is the most user-friendly automation tool in the RPA category.

Storing data partially using internal data tables for internal calculations, without relying on a full database, is most beneficial for our workflows.

Computational text recognition has room for improvement as it is not 100 percent accurate.

I have been using UiPath for around two years.

I would rate the stability of UiPath ten out of ten.

I would rate the scalability of UiPath ten out of ten.

The technical support is good.

Positive

I previously used Blue Prism but found UiPath to be the most user-friendly.

The deployment was straightforward and took two hours to complete using four people.

UiPath is expensive which is why we need to have bots that run 24/7 to maximize the work and justify the cost.

I would rate UiPath nine out of ten.

We have UiPath deployed in one location.

Maintenance is only required when changes are made to the website.

I recommend UiPath to others.

I'm using UiPath on an automation project for my company in the banking domain. The use cases are for things like insurance claims and debit card transactions. We use it for our clients' requirements and also internally to address any of our company's needs for UI automation. 

When we started the client's project, they had a simple process, but they were dealing with a large volume of data. Most organizations primarily rely on Excel as their main solution, and they're doing processes through that. They wanted to automate Excel processes that they had been doing manually. UiPath improves productivity and saves time. For example, I developed a bot for processing insurance claims in UiPath. It involved checking documents and comparing them to the information in the databases. The process would take around 40 minutes to perform manually. We reduced that to eight or nine minutes per process through automation. It greatly increased the volume we could handle, producing a lot of value for the organization.

As we developed more automations for Excel, their manual work decreased, so they gave us more requirements. I've developed about 15 separate processes for the banking project I'm working on. Each process has its own way of doing it. We have developed network solutions. UiPath has contributed so much to the development of automation in our company. Our clients are pleased because they can boost their revenue by introducing bots.

UiPath has helped us reduce our on-premise footprint. The development cycle depends on whether it's a major or minor process. We start development, test, and deploy. After that, a support team will maintain the process, and we will not be involved again. We have multiple people working on a particular project, and it changes with every sprint of a cycle.  

UiPath Academy has lots of videos and other resources. While we can go to YouTube or some other source to learn about UiPath, we don't get a comprehensive understanding of the solution or the latest features. We can only get this through UiPath, and everything we need is in the courses. You can take a foundational course to learn the basics and get a certification that is valid everywhere from the advanced developer courses. Every company expects its UiPath developers to have this certification. 

UiPath's AI functionality is useful if we're working with unstructured data. For example, if we have a PDF where the data we want to extract is not separated, we can use AI to define the data for automation. I have done some practice use cases for learning purposes, but I haven't used AI in a project.

The solution helps to speed up digital transformation. I'm not sure about other countries, but many banks in India are still doing things manually and not using UI automation. This is a revolution in banking technology because bots are doing everything, and they don't need a lot of people to do the tasks.

UiPath can reduce human error, but a developer needs to understand the process completely that the bot will perform and provide all the conditions for how to perform things. After the client approves a project, we create a bot, and it will function based on the solution documentation. The UiPath bot will perform whatever conditions I give it. About 80 percent of the solutions we develop will complete the process without human intervention, and the remaining 20 percent of automations require some manual effort.

The solution frees up employee time because UiPath doesn't require much coding knowledge. If we can find a working solution for many purposes, we can download it. We don't need to spend time developing as many processes. 

I like UiPath's coding engine. We don't need to know much code. Most of the activities in UiPath are drag and drop. It's easy to build automations in UiPath. If we need support also, that doesn't require much effort. The UiPath tool gives us a structured framework. That is used in almost every project I work on. It made our development process effortless. We've completed a lot of projects with the help of the framework. 

The UiPath community enables users to share knowledge and bots that they've developed. If I have a bot installed in our machines, it doesn't require much effort for other users to run it. The user experience is seamless and user-friendly. Everything is ported on the back end, and it works as expected everywhere. If we have any doubt about a topic, we can post a question on the user community forum, and people from around the world will offer solutions in minutes. It takes very little time to get the solution. 

We only use the UiPath Community for support. It would be nice if a team of developers or a support person were available to help us work internally on our project. That would be helpful.

I have used UiPath since 2020.

UiPath is stable. All of my colleagues in other companies feel that this is highly stable compared to other tools.

UiPath is scalable.

I rate UiPath eight out of 10. We primarily get support from the UiPath Community, but sometimes their solutions work differently when we take it to our machine sometimes we have this capability. 

Positive

I also learned Automation Anywhere at the same time, but I found that the UiPath interface was easier for beginners to learn. 

We use UiPath as a cloud service. You create packages that are deployed through Orchestrator. Any machine with access to Orchestrator can just download the package and run it. The deployment is straightforward if we have the necessary access. We need to add a package to Orchestrator and download it. It doesn't require much time. 

We have a team of people. Every deployment includes developers, a support team, and an engineering team that will deploy the code to the production machine. The support team will ensure the bot is running properly after deployment, while the developer is the one who creates the package. UiPath doesn't require much maintenance aside from upgrading the bots with packages from UiPath. 

The pricing model is based on the number of processes. My colleagues tell me that UiPath's pricing is pretty normal compared to other solutions. 

I rate UiPath nine out of 10. I would recommend it to anyone who is interested in RPA. It's easy to learn and implement. You will not be disappointed. I still have a lot to learn. There are so many capabilities. 

We use UiPath to build attended and unattended automated processes for public and private sector clients. I try to make the processes as slim as possible so that they aren't as dependent on external applications. We have an abundance of documentation, and the goal is to have very little overhead. 

All the businesses where we've deployed UiPath were pleased with the solution. They saw immediate benefits to the bottom line, and employees were no longer stuck doing repetitive stuff. Organizations typically start realizing the benefits in the first month.

UiPath has reduced human error. It also offers visibility that helps build rapport between contractors like me and my clients in the federal government or other process owners we're working with. The solution cuts the costs associated with digital transformation. The more you want to digitally transform your business, the more expensive it will be. With UiPath, that means the solution needs to use more of the product offerings, like IDP, the AI panel, and other stuff like that. But even with the minimal architecture, it will still cost at least a little bit.

UiPath significantly frees up employee time. On average, I estimate it saves between 50 to 100 hours per automation annually. The amount of money saved offsets the cost of licensing because you're saving time and reducing headaches. 

I like UiPath's Orchestrator. It's the core piece.  Automations are relatively easy to build. There is a learning curve initially, but I would rate it seven out of 10 for ease of building automation. The end-to-end automation is critical. It helps us develop a strategy where everyone has their things automated, saving time throughout the organization. The UiPath community forums are a helpful resource where you can contribute and get answers. 

I think UiPath's documentation for new features is a bit incomplete at times. 

I have used UiPath for around four years.

The stability depends on the VM you're running UiPath on, so that's not even really UiPath at that point.

UiPath prides itself on being very scalable. The unattended RPAs make it easy to scale. If you need to add more bots to run more processes, you can just have your IT department provision a new VM and buy more unattended licenses. 

I rate UiPath support five out of 10. Sometimes, UiPath support is like a lottery. They have many intelligent people who can get you what you need, but it depends on whether the person you're assigned knows the solution. It might be that they have so many customers and not enough staff. The ticket response times can be pretty slow.

Neutral

Previously, I used Power Automate mainly for its API integration and cloud workflows. I wasn't using it as an RPA solution. 

Due to the ridiculous nature of the government and the premium associated with adopting newer things, we can only do attended bot deployment right now. That means we publish new packages, send them via email, and deploy them on their type of system. In any other RPA shop, we would publish to Orchestrator and manage the process from there. The deployment is straightforward once you know what you're doing, but we need to maintain some oversight on the beginners to ensure they publish the processes correctly.  

I would like to see a GitLab model. In a CI/CD pipeline, it runs a series of tests after every commit to ensure that everything's functioning. It doesn't require maintenance so long as the engine keeps running, but we review the processes annually to see if there are any pain points or if anything needs optimization. 

There's an ROI despite the high cost. We save time, and many of the processes are much more robust than they could be if they were performed manually. UiPath can process an Excel file with thousands of rows. Human employees can do that by themselves, but bots can do the job so much faster. 

I think UiPath costs too much. They know they're top dogs, and that's fine, but I would never recommend them for anything other than a large enterprise or the federal government. There are development costs and unattended bot licenses are more expensive. UiPath has additional apps you can purchase that all have separate costs. 

I rate UiPath eight out of 10. 

We are using UiPath for office automation for our clients. We use many activities of UiPath. We are using CV, RegEx, Excel automation, and email automation.

We are working on a project for a billing company in the US that takes care of patient records for a hospital and saves them on a website. We are handling the patient billing system. We have an email as input at the start of the automation. The bot reads the input. In the input, we have the patient's name and date of birth. The bot searches the patient's name in the EMR hospital application and gets the PDF from the application. We have put some filters on the application. In the PDF, we have a patient's details and a record of their visits and the issues they are having. The bot then uploads the PDF on a website.

We process multiple records. There could be 2,000 pages or 500 pages. It varies based on the patient. For example, an 80-year-old might visit the hospital once or twice a week and will have a bigger file with notes and pictures of their visits. We follow HIPAA regulations for extracting patient information.

It is very fast and convenient. Bots give you 100% results and work 24/7. Humans work eight hours a day, but bots can work 24/7 for you. They save time and bring efficiency.

UiPath brings accuracy. It gives you 100% results. When we do things manually, there can be human errors, but bots do not make any errors.

In the last two to three years, we have done millions of processes. If we give this work to a person, it will take that person ten years to process. For automation, we are using multiple instances and virtual machines. If we need more processing, we can use more VMs. It saves time, and it works 24/7.

It has been a good experience. UiPath is efficient and fast. There are multiple RPA solutions, but UiPath is very user-friendly. It is very easy and fast to learn. We do not need to know how to code for UiPath. It is coding-free. We just have to make a logic. We just need to know the basics but not the advanced things.

UiPath saves a lot of time. Bots are ten times faster than humans.

UiPath APIs were helpful for extracting data from the website and doing the work very quickly. We could get the data directly from the website database. It did not require going to the website, typing the URLs, etc. We could directly send a request to the website and get all the required data.

I have used Document Understanding a little bit for extracting the data from the PDF and images. Document Understanding machine learning capabilities, but I have not used it much. Other teams use it, and the feedback is that it is very effective and fast. They are probably using the Enterprise version for Document Understanding. 

There are two things that are very useful. The first one is RegEx, and the second one is LINQ. UiPath is giving us Excel activities, but it is very slow. With LINQ, we are extracting data from Excel in a very quick way. It is very easy and very fast. RegEx is helpful in quickly getting specific data or text from a chunk of text.

We are also using CV. It is very useful because it uses an image for clicking and extracting data.

If we want to learn something new about UiPath, we sometimes cannot learn it directly from the UiPath Academy. We have to go and search on the web. It takes a few searches to find the solution. We do find it, but it takes time. UiPath should give the solution in one area.

I started in 2020. It has been three years since I have been working with UiPath.

It is stable. They are updating things, but it is stable with the previous code.

It is very scalable. The scalability part is very good.

We have a small team working with UiPath. There are five to ten people.

We have not contacted them much. There was an issue one to two years ago, and we contacted their support. They gave us a solution.

I have used Automation Anywhere, and I have also used Power Automate a little bit. 

In Automation Anywhere, we cannot use CVs. Maybe in the enterprise version, we can use them, but I did not see CVs and other activities in Automation Anywhere. It is also web-based, which is not a good thing, whereas UiPath is application-based.

Power Automate is a very useful tool for Excel automation or web automation, but UiPath is the best for our needs.

UiPath is very fast and convenient. It gives 100% results. It is very easy. If needed, we can also use Python or JavaScript code to make a logic for automation.

I was not involved in its deployment. For maintenance, we just update the UiPath version. We have not had any issues.

As RPA developers, we use UiPath to create automation and then we hand over the bots to the support engineers. They oversee the processing in Orchestrator. They see the automation logs and the graphs. If a bot is not working properly, they send us a message to fix it. We are using CV. If the image changes, our bot will give a failure, and we have to fix that. We might get an error once or twice a week.

I am using the Community version in my office and personally.

I would recommend UiPath to others, and I would give it the best rating. I have used other tools, but UiPath is my preferred tool.

I would rate UiPath a nine out of ten.

We are an animal health company. We work to provide various products for companion animals, such as swine and equine. We are a global company.

The business objective that we are trying to achieve with its AI-powered automation is to reduce the effort for our business users. There are certainly a lot of tasks that take them away from some more high-value opportunities within their function and improve the overall customer experience. We would like to be able to look at the data differently and to be able to ultimately improve our customers. That is our ultimate goal.

The great thing about our function within the company is that we explore automation throughout the company and all different business functions. A lot of our use cases are for replicating some of the mundane manual tasks that users do. A lot of them are data reconciliations involving extracting and comparing data from different sources. We are also exploring opportunities to be able to understand and process data better by using some of the UiPath task mining capabilities. That is what we have at the forefront right now.

It has fundamentally changed what our organization is able to achieve. There is such a global interest in automation. Being able to be at the center of that for our company and allow them not only the opportunity to automate their tasks but also be a centralized location for answering questions and helping people learn has been great.

We have very limited use cases with which we have explored some of the AI-specific features. We have done some proof of concepts with some smaller use cases, and we certainly could see the value on that small scale. We are looking forward to much larger opportunities going forward.

Even in the proof of concept, it cuts down on our time in exploring some of the processes. There is ultimately value for our team internally while doing some of the investigative pieces on some of these processes. There is also the added benefit for the users. We are able to help them faster. It has certainly been very helpful. It is hard to quantify time savings because we are just getting started with some of the tools. For the proof of concept, it saved us about a week. It was a small use case involving looking into the process and deep diving into it. Being able to allow the mining tools to do some of that analysis saved us a lot of time. It did cut down at least a week's worth of research for sure. 

This proof of concept was a task-mining proof of concept. The valuable piece that we had from task mining was being able to look under the hood in some processes. In this particular proof of concept, it was a process that the team had done for years and years and years but never took a deep dive into what all the handoffs were. Being able to record and then get that insight and that dashboard view at the end showed us a lot. It showed us where the time was spent in each part of the process and allowed our business users to focus on what within that process could be improved, fixed, or standardized. It was certainly very helpful because it was a passive way of looking at the process. Being able to see the dashboard was certainly helpful for us to communicate or to improve.

In my particular job function, Automation Hub has been invaluable. We have set up an Automation Hub specific to what we need within our team to be able to solicit automation ideas from our business users. It helps us to be able to review those ideas, meet with our functions and ask them more questions, and build our value case as well, so Automation Hub has been huge for us. We are working on setting up the insights tool as well. 

We see a lot of opportunity there for recognizing the actual value once our use cases are live in production. We have not yet used UiPath's AI Center, but we are certainly looking to do that in the future once we are more established with the tool.

We are new to the tool. Currently, we do not have any cons. There is still a lot left for us to explore. We have heard of a lot of features at the conference today, and we will certainly build upon that. As we are exploring, some of the improvements could be in the pipeline within Automation Hub and insights, but so far, we have had a great experience with UiPath. 

My company is new to UiPath. We procured the software in quarter one of this year, and we are currently working on getting acclimated to the tool. We are doing some data migrations and exploring the ins and outs of the software.

So far, so good. In terms of stability, there are no issues or concerns.

It is absolutely scalable. We have no issues or concerns. There are a lot of opportunities for sure.

Their support has been tremendous. Anytime we have a question or anytime we want to learn something more about the tool, there is no shortage of answers. They have been very helpful. I would rate their support a ten out of ten.

Positive

Our company does utilize another RPA solution. Our reason for getting UiPath was the fact that it is an automation platform, so having that full end-to-end view of the use case from ingestion to implementation to gathering actual insights and having it all in one centralized location was a big selling point for us. Its task mining, plug-ins, and SAP integration capabilities made it very interesting for us.

I have a little bit of experience with Power Automate. UiPath has orchestration, whereas Power Automate does not. It is another way through which we can bring value to our business areas with our automations. Having everything centralized in one place is a very big feature there.

I worked very heavily in setting up our Automation Hub, designing our questionnaire forms, setting up our users there, and rolling that out to our company. It was very straightforward. Our UiPath account managers have been super helpful and supportive in that. Whenever we have a question, everyone is very responsive and very easy to talk to. They have been very helpful, whether that be in person or in a meeting, or pointing us towards documentation to help us guide us through. It has been great.

In terms of implementation strategy, we logically started in the way so that we understand a process. We started with setting up our Automation Hub within our entire organization and making sure we established governance and the right security. We made sure that our asset was set up correctly within our organization. In terms of the software, we got our Automation Hub set up and we got our environments set up from a maintenance standpoint, and now, we are working on getting our insights set up for us.

We have a partnership within our organization for our team. In collaboration with them, we worked on setting up UiPath. We have partnered with Persistent, and our experience with them has been great.

We are still a little bit early with our journey, but it is certainly saving time and effort for the small number of use cases that we do have on the platform.

I do not know the specifics within my role, but from what I do know, everything has been very fair. Especially with the licensing that we have for our team, we have been able to accommodate everybody on our team with the roles and access that they require. So far, so good.

We did evaluate other solutions, but I do not know the specifics within my role. I do know that UiPath was one of the leading ones out there and the capabilities that we have seen were what we were looking for.

To those evaluating the solution, I would advise appreciating the fact that it is a platform. You can track the automation idea from intake through implementation, and then you can gather the insights once it is live or in production. Being able to have everything all centralized in one place is a great way to keep your team organized and truly measure the value of your automations.

I would rate UiPath a ten out of ten. I am enjoying the tool. At the UiPath Conference, I got to know about a lot of opportunities to look forward to. I enjoyed it.

We use UiPath for web scripting, data loading, data uploading, desktop application scripting, file uploading, and data downloading. 

I am a developer, and I love the tool's easiness with features like drag and drop. The tool is ready to use with some minor updates. 

I have had issues with the selectors. I face problems during image capture, and I need to update them. It is not something that I can rely on. 

I have been using the solution for three years. 

UiPath is stable. 

The product is scalable. 

I contact the support whenever I am stuck, and they help me. 

Neutral

My director explored a lot of RPA tools and selected UiPath. He convinced the organization that it was a good tool. 

UiPath's upgrade is easy. 

We evaluated WinAutomation and Blue Prism. 

Our business objective for implementing AI-powered automation is to reduce manual work. 

UiPath has fundamentally changed what our organization was trying to achieve. 

The tool has helped us save 3,000 man-hours. 

UiPath has enhanced our accuracy. We do government reporting where we are given templates. The Excel files are locked, and we have to type the data. There are thousands of cells, and we must generate weekly, monthly, and quarterly reports. We have to assign a person for each report. 100-180 such reports have to be generated. We use bots to populate the cells, and there are no errors. We can see that there is 100 percent accuracy. 

I rate the product a nine out of ten. 

We use UiPath primarily for tracking purposes. We are a logistics provider and have external portals and websites. The tool aggregates information from these systems to our core application. 

We leverage the whole platform. The tool's most valuable features are unattended and attended robots. 

We have to change our account representative every year, which is frustrating. We have to re-explain our business every year. 

I have been using the product since 2020. 

UiPath is stable. 

The product is scalable. 

Support becomes frustrating when the team asks about the cloud and organizational details. 

Positive

Our implementation strategy involved choosing a small use case first, improving the value, and accelerating. 

Two to three partners helped us with the implementation. 

The product is worth its money. We have seen an ROI of 274 percent. 

UiPath is not cheap. 

We evaluated Automation Anywhere and Blue Prism. We chose UiPath because I was familiar with it, and the local representative didn't have a sales pitch tone. 

There is a gap in the marketplace for tracking specialized services. UiPath was the only way to achieve it quickly. 

AI-powered automation has fundamentally changed our organization. We have repurposed the hundreds of headcounts and enabled them to focus on more meaningful work. 

UiPath AI Center has grown and evolved from what it was. We are looking at more opportunities since the person who managed it has left the company. 

We are still trying to figure out AI's use in our operations. It brings in efficiency, but we are in the process of validating it. 

AI use has sped up our time to about 256,000 hours a year.

We have only started to use process mining.  

One of the use cases is related to material billing. For the material billing process, previously, when a vendor invoice came into our SAP system, our staff had to write invoice data and process the invoice. We transferred this process to RPA. We now have only one robot focusing on this project. It handles about 120 invoices in a month.

We have not yet used UiPath's AI functionality in our automation program. We are always thinking about using AI and machine learning in our development, but we have not had a project in which we could use AI. We might use it in the near future.

It is deployed on-prem, but we are thinking about changing it to the cloud.

It is easy to build automations by using UiPath. One of the projects was related to reporting or getting some information from the websites. To do our purchasing, the department needs a summarized report containing prices in email. We converted that into an RPA project where the robot accesses the website, reads the specific numbers, creates a small report in Excel format, and sends it as an email to our department. It took us three days or so to implement this automation. It was an easy project.

UiPath enables us to implement end-to-end automation. One advantage is that robots can work 24 hours. It enables people to add some value to the company. They can think about some places where they can improve or they can reduce costs. They have enough time to think about it. Before RPA, they used to take a lot of time to do the same work.

Our on-premises footprint has been reduced. For our invoice use case, our staff used to print out the invoice to check the numbers and enter the data. We eliminated that and reduced our paper usage by approximately 20%.

UiPath reduces the cost of digital transformation. We are using the SAP system, and there is a cost if we want to implement any automation. There are consulting companies that can write the code, but they are very expensive. With UiPath, we can automate our processes and eliminate or reduce that cost.

It has reduced human error. If the invoice is correct and the data is correct, what the robot writes into SAP is also correct. It has reduced risks and errors.

Employee time has been freed up. It saved us the time of one staff member. We were able to shift that person to another department because of the time savings.

UiPath has saved us costs. We could shift one staff member to another department. We did not have to hire one more staff member, so it has saved that cost.

The development part is very simple. It is easy to use. Our development time for a project is approximately two weeks now. It is good because even though you can develop the code in SAP, it takes a lot of time. When the demand is high, we can deliver in two weeks. It has helped us to tell our organization that RPA is easier and faster than the usual code route.

We have used UiPath Academy courses for process mining. For RPA, we have some KPIs for developers to complete their education. In UiPath Academy courses, they have an option for the Turkish language for videos, but they are always in English. They should correct that.

UiPath should integrate more machine learning and have more machine learning processes. In their development system, they have some machine learning tools, but they should increase them. With robots and structured data, in my opinion, we can use machine learning. The robots should also use machine learning to create some AI models.

Its price should be reduced.

We have been using UiPath for two years.

At the beginning of the project, there were some issues, but now, it is stable.

It is scalable. For the RPA part, we have 5 robots, and we have 40 projects that are live. We have about 100 projects that are to be implemented.

I would rate them an eight out of ten.

Positive

We did not use any other solution.

In our department, we have three employees for implementation. We do not take the help of any consulting company.

Its price could be better. They should reduce its price.

The insights module, process mining, document understanding, and other modules should come as one package because when you buy a module, it usually is not enough for a project, and then you have to buy another module. They might already have bundled these. I have not checked it recently.

To those evaluating this solution, I would recommend seeing it as one package. Before implementing it, the organization should also be ready for it because, with automation, people have concerns about losing their jobs. Organizations should have a clear understanding that robots are coming to save time.

Overall, I would rate UiPath an eight out of ten.