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reviewer2265945 - PeerSpot reviewer
Senior RPA Consultant at a printing company with 5,001-10,000 employees
Consultant
Top 20
Easier to set up than other tools, provides flexibility, and reduces the overall turnaround time for repetitive tasks
Pros and Cons
  • "What I found most valuable in UiPath is that it's easier to set up than other tools. It also helps reduce human error and is a scalable solution."
  • "Governing components in the solution, such as the Orchestrator, and configuring the robots should be easier. The vendor should also come up with more offerings or features involving AI."

What is our primary use case?

Currently, I'm working with the regular UiPath, but in the past, I've worked with UiPath for healthcare use cases.

My use cases for UiPath vary. I've worked with the banking, renewable energy, marketing, and publishing domains. The most recent use case was for data entry, where my company used SAP applications to create orders for the vendor.

My company also uses UiPath to automate processes that deal with courses, such as environmental, employee diversity, sustainable production, etc.

UiPath is set up in my current organization. My organization takes advantage of the vendor's offer for end users to build smaller automation, which is another use case of UiPath.

How has it helped my organization?

Automation through UiPath has improved the quality of work in my organization. Using UiPath helped reduce the overall turnaround time for repetitive tasks. Each staff member can devote time to new tasks or other tasks rather than spending so much time on repetitive tasks.

Implementing end-to-end automation through the solution is essential to the organization because it's cost-effective and time-saving. It also helps boost employee productivity because employees now have the time to learn new things, such as the trends in the market, rather than doing many repetitive tasks that give little value. All these make UiPath beneficial to my organization.

What is most valuable?

What I found most valuable in UiPath is that it's easier to set up than other tools. UiPath, as a vendor, also provides flexibility, which most companies find attractive in the solution.

I would rate the ease of building automation using UiPath as seven out of ten. The gap in my rating would be eventually filled as my company starts using more AI-based solutions. Overall, building automation is relatively easy in the solution.

UiPath enabled my company to implement end-to-end automation. You cannot automate all jobs or tasks, but the solution does at some level, so I like that it provides further flexibility to automate end-to-end.

As for the UiPath user community and its value to users, that community is vast and provides a lot of learning. Users reach out to the community for any questions or doubts about full development, for example, or anything you want to learn in UiPath. The community also has a morale booster for users through the yearly Community MVP.

UiPath helps minimize our on-premises footprint, though it doesn't matter much to me.

I've taken UiPath Academy courses, and I found UiPath Academy beneficial. Back in 2018, when I just started learning from the UiPath Academy, it gave me everything I needed to start using the solution. Later on, I learned advanced development and, just recently, solution architecture, from which I received a certificate. UiPath Academy also gives me information on the latest updates and trends coming from the vendor.

I'm also working with the AI functionality for automation via UiPath, which affects the ability to automate complex processes. Suppose we have a document, in particular, handwritten. In the traditional way of automation, my bot can't read or understand what's written on that piece of paper. Still, with UiPath, you can select any of these features: Document Understanding, Breakpoints, or Automation. The solution's features give my company flexibility and help extend its reach. Previously, my company thought the use cases weren't feasible because my bot couldn't read or understand handwritten text or characters. Still, with UiPath, it is possible to make life easier, especially with the new advances. 

As for the solution's AI functionality enabling the company to automate more processes, my team has not used UiPath in many use cases that require AI, but in the future, when more cases come up, my company will be able to use UiPath more, and it will be beneficial.

I also like that the solution speeds up digital transformation and reduces the cost of the digital transformation. It also doesn't require expensive or complex application upgrades and IT application support. To elaborate further, suppose I'm automating something. I know the application will be upgraded in the next six months; I won't be automating that through my tool because I know it'll be automatically upgraded in six months. I just need to record my use case involving the website or whichever application.

I also found that UiPath helps reduce human error. A human can make mistakes, but your machine won't if you teach it correctly or give it the instruction properly. If you properly provide your machine with data, it won't make a mistake.

UiPath also helps the organization save money overall.

What needs improvement?

I'd say UiPath is on the right track now, but I feel some aspects should improve a bit, and the vendor could be working on the aspects in my head right now. Governing components in the solution, such as the Orchestrator, and configuring the robots should be easier. I also feel that the vendor should come up with more offerings or features involving AI.

Buyer's Guide
UiPath Platform
July 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
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For how long have I used the solution?

I've been working with UiPath for about five years.

What do I think about the stability of the solution?

I didn't experience stability issues with UiPath in my current company, but I did in my previous company, where UiPath was down for some time. 

On a scale of one to ten, with ten being the highest in stability, I'm giving UiPath an eight.

What do I think about the scalability of the solution?

UiPath is a scalable solution.

How are customer service and support?

My company purchased a plan where the vendor provides some support throughout the year on whatever UiPath issues the company faces. Getting support is easy, and the team is quite helpful.

I'd rate support an eight out of ten. It's not a perfect ten because the overall turnaround time to solve issues could be improved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've worked with other RPA solutions, such as Pega, Power Automate, and Blue Prism, before working with UiPath.

Pega is a legacy solution, so I'm setting it aside. UiPath is far better than Blue Prism. On the other hand, Power Automate is the real competitor of UiPath because it has similar functionalities with the new web apps in UiPath, but UiPath is more lightweight and requires less coding.

How was the initial setup?

I found UiPath simple to set up. The process was very straightforward. As long as I have complete resources and information, I can get it ready in about two hours.

What about the implementation team?

My company implemented UiPath via our in-house team.

What was our ROI?

I've seen some ROI from UiPath.

What's my experience with pricing, setup cost, and licensing?

UiPath has a very costly AI automation license compared to Power Automate. After discounts, it costs around fifteen thousand euros, while Power Automate gives you the same features for only a thousand euros, so there's a huge difference in the licensing costs. Pricing for UiPath isn't very competitive.

What other advice do I have?

I'm a solution architect who does UiPath consultancy.

UiPath is currently deployed on-premises and on the cloud, so it is a hybrid environment.

One admin is enough to deploy the solution, provided the developer and the responsible teams provide the admin with all the resources. UiPath can be deployed through a single resource only.

The solution only requires a little maintenance to keep it up and running. A more significant challenge only occurs if you have to migrate from one version to another; otherwise, maintaining UiPath is very straightforward.

In my company, UiPath is deployed across the globe in multiple countries.

I'd advise others looking into implementing UiPath that it is the best tool to automate repetitive tasks. Whether to use UiPath on the cloud or on-premises depends on your environment. For just a few use cases that you want to automate, go cloud-based, but if you have more than ten use cases, I suggest you go on-prem.

I'd rate UiPath an eight out of ten as a solution.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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reviewer2595063 - PeerSpot reviewer
Senior Software Engineer at a financial services firm with 10,001+ employees
Real User
Top 10
User-friendly interface and community support drive task automation while documentation needs enhancement
Pros and Cons
  • "The user interface of UiPath is very easy to understand, and one does not need a technical background to learn it."
  • "There is a need for more videos and examples on upcoming enhancements and changes."

What is our primary use case?

The primary use case for UiPath is to automate tedious tasks in my organization and previous organizations. It's very friendly, offering free licensing, which makes it easy for people to learn and work with it. The ability to automate repetitive activities that take a lot of time is a significant advantage.

How has it helped my organization?

UiPath has enabled tasks to be done quickly and on schedule without human errors. It allows repetitive processes to be performed multiple times without issues, freeing human resources from tedious daily activities.

What is most valuable?

The user interface of UiPath is very easy to understand, and one does not need a technical background to learn it. The community is supportive, providing alternative solutions and quick responses. 

UiPath's flexibility allows for significant automation, reducing manual errors significantly. The ability to have an orchestrator to manage processes efficiently is another valuable feature.

What needs improvement?

There is a need for more videos and examples on upcoming enhancements and changes. If they can improve the OCR engine and provide more detailed documentation and multiple examples, it would be helpful for adapting to new updates.

For how long have I used the solution?

I have been using UiPath for almost nine years.

What do I think about the stability of the solution?

Stability-wise, the tool is good, however, each upgrade requires a lot of preparation, as it involves changing infrastructure and testing new capabilities.

What do I think about the scalability of the solution?

There are no scalability issues mentioned in the transcript.

How are customer service and support?

Technical support is rated seven on a scale from one to ten due to long communication cycles before getting hands-on help. However, they usually provide solutions and alternative methods that are helpful.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used other RPA tools, including Blue Prism and Automation Anywhere. UiPath offers free licensing for learning, which is an advantage over other tools.

How was the initial setup?

The initial setup is straightforward. On-premises deployment involves getting the development package and deploying it. Hybrid models require coordination with others but are not complex.

What was our ROI?

While specific numbers are not provided, UiPath certainly performs well in automating repetitive tasks, which likely contributes to a positive ROI.

What's my experience with pricing, setup cost, and licensing?

Based on past experience, UiPath's pricing is moderate when compared to other tools. I rate it at seven out of ten in terms of cost.

Which other solutions did I evaluate?

Alternate solutions evaluated include Blue Prism and Automation Anywhere. Each has different strengths, but UiPath is preferred for its user-friendly interface and community support.

What other advice do I have?

I would rate UiPath seven out of ten based on my current experience. For people from both technical and non-technical backgrounds, it's a great tool due to its easy learning curve. The licensing makes it accessible for learning and development.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
UiPath Platform
July 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
reviewer2587962 - PeerSpot reviewer
Director of Automation at a healthcare company with 10,001+ employees
Real User
Top 20
Powerful automation and AI integration enhance productivity
Pros and Cons
  • "The most helpful features are human-assisted and unattended bots. These features help us drive the workflow in the direction we want it to go. It allows staff to utilize their talents and the information they need. We can remove this small conversation and let them focus on the more important work."
  • "Data integration is the biggest opportunity for improvement. We need quick connections to our complex in-house databases to set up automations more efficiently. It's time-consuming to connect those large databases."

What is our primary use case?

We primarily use UiPath's AI features to pull information from chatbot conversations with insurance providers and identify decisions made. 

How has it helped my organization?

Implementing AI and automation has allowed us to collect information quickly. We have deadlines that we must meet for our clients, and AI has enabled us to get that information without manual intervention. There are delays while we wait for insurance to pay for claims, and taking humans out of the equation enables us to be as productive as we want. 

We've been testing this emerging technology, and we're excited to see it continue to grow. So far, we've been successful in connecting, having interactions, training a language model, getting responses, and using that information to make decisions in the workflow.

What is most valuable?

The most helpful features are human-assisted and unattended bots. These features help us drive the workflow in the direction we want it to go. It allows staff to utilize their talents and the information they need. We can remove this small conversation and let them focus on the more important work.

What needs improvement?

Data integration is the biggest opportunity for improvement. We need quick connections to our complex in-house databases to set up automations more efficiently. It's time-consuming to connect those large databases. 

For how long have I used the solution?

I have been using UiPath for about a year, while our organization has been using it for about four years.

What do I think about the stability of the solution?

UiPath's stability is excellent, and its ability to forecast stability is improving. We have a lot of stable automations running.

What do I think about the scalability of the solution?

Scalability is a challenge as we're a large enterprise, but task mining helps identify issues and pushes automation into the enterprise effectively.

How are customer service and support?

I rate UiPath support nine out of 10.  We have strong contacts with UiPath, and an in-house team managing implementations has built a really good relationship with them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I am not aware of any solutions we used prior to UiPath. We developed our own home grown tools and UI automation.

What was our ROI?

We've seen a significant ROI by reducing the number of full-time employees. We haven't calculated a precise figure, but it has been pretty successful, and we believe it is promising. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2588013 - PeerSpot reviewer
Rpa Business Analyst at a insurance company with 10,001+ employees
Real User
Top 20
Low-code solution that allows us to build automations fairly quickly and see the results promptly
Pros and Cons
  • "UiPath is a low-code solution that allows us to build automations fairly quickly and see the results promptly."
  • "Overall, UiPath is relatively straightforward, but there are opportunities to simplify activities. Sometimes, I've hit roadblocks while developing RPA jobs and found it difficult to find the answer. I can usually resolve a problem through a support ticket or an online search."

What is our primary use case?

We use UiPath for claims processing, enrollment, and interpreting what's on documents, and then we use the data that's in them for different purposes. I'm sure there are many other use cases. We're still brainstorming and giving our leaders some ideas. Frontline employees also have process improvement ideas.

How has it helped my organization?

UiPath has improved efficiency, turnaround time, and accuracy while eliminating repetitive tasks. 

With generative AI, we can take on even more complex tasks. We've seen a return in claims and enrollment, which has freed up time and resources. There are lots of other possibilities. Our frontline people have seen how it can supplement and focus on more important tasks, and business leaders like seeing the resources freed for various reasons. The growth potential is immense, and we're only in the early stages. 

What is most valuable?

UiPath is a low-code solution that allows us to build automations fairly quickly and see the results promptly.

What needs improvement?

Overall, UiPath is relatively straightforward, but there are opportunities to simplify activities. Sometimes, I've hit roadblocks while developing RPA jobs and found it difficult to find the answer. I can usually resolve a problem through a support ticket or an online search. 

For how long have I used the solution?

We have used UiPath for about a year and a half.

How are customer service and support?

I rate UiPath support eight out of 10. UiPath support is good, but sometimes they give generic users. Maybe I need to take the initiative and give a little more information and context

How would you rate customer service and support?

Positive

What was our ROI?

There has been a return on investment, though I'm unsure of the specific amount. We've already saved time and thousands of dollars.

What other advice do I have?

I rate UiPath eight out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bhuvanesh Shakthi - PeerSpot reviewer
Technology Engineer (UiPath Developer) at Virtusa Consultancy services Pvt. Ltd
Real User
Top 20
We don't need to know much code because most activities are drag and drop
Pros and Cons
  • "I like UiPath's coding engine."
  • "We only use the UiPath Community for support. It would be nice if a team of developers or a support person were available to help us work internally on our project. That would be helpful."

What is our primary use case?

I'm using UiPath on an automation project for my company in the banking domain. The use cases are for things like insurance claims and debit card transactions. We use it for our clients' requirements and also internally to address any of our company's needs for UI automation. 

How has it helped my organization?

When we started the client's project, they had a simple process, but they were dealing with a large volume of data. Most organizations primarily rely on Excel as their main solution, and they're doing processes through that. They wanted to automate Excel processes that they had been doing manually. UiPath improves productivity and saves time. For example, I developed a bot for processing insurance claims in UiPath. It involved checking documents and comparing them to the information in the databases. The process would take around 40 minutes to perform manually. We reduced that to eight or nine minutes per process through automation. It greatly increased the volume we could handle, producing a lot of value for the organization.

As we developed more automations for Excel, their manual work decreased, so they gave us more requirements. I've developed about 15 separate processes for the banking project I'm working on. Each process has its own way of doing it. We have developed network solutions. UiPath has contributed so much to the development of automation in our company. Our clients are pleased because they can boost their revenue by introducing bots.

UiPath has helped us reduce our on-premise footprint. The development cycle depends on whether it's a major or minor process. We start development, test, and deploy. After that, a support team will maintain the process, and we will not be involved again. We have multiple people working on a particular project, and it changes with every sprint of a cycle.  

UiPath Academy has lots of videos and other resources. While we can go to YouTube or some other source to learn about UiPath, we don't get a comprehensive understanding of the solution or the latest features. We can only get this through UiPath, and everything we need is in the courses. You can take a foundational course to learn the basics and get a certification that is valid everywhere from the advanced developer courses. Every company expects its UiPath developers to have this certification. 

UiPath's AI functionality is useful if we're working with unstructured data. For example, if we have a PDF where the data we want to extract is not separated, we can use AI to define the data for automation. I have done some practice use cases for learning purposes, but I haven't used AI in a project.

The solution helps to speed up digital transformation. I'm not sure about other countries, but many banks in India are still doing things manually and not using UI automation. This is a revolution in banking technology because bots are doing everything, and they don't need a lot of people to do the tasks.

UiPath can reduce human error, but a developer needs to understand the process completely that the bot will perform and provide all the conditions for how to perform things. After the client approves a project, we create a bot, and it will function based on the solution documentation. The UiPath bot will perform whatever conditions I give it. About 80 percent of the solutions we develop will complete the process without human intervention, and the remaining 20 percent of automations require some manual effort.

The solution frees up employee time because UiPath doesn't require much coding knowledge. If we can find a working solution for many purposes, we can download it. We don't need to spend time developing as many processes. 

What is most valuable?

I like UiPath's coding engine. We don't need to know much code. Most of the activities in UiPath are drag and drop. It's easy to build automations in UiPath. If we need support also, that doesn't require much effort. The UiPath tool gives us a structured framework. That is used in almost every project I work on. It made our development process effortless. We've completed a lot of projects with the help of the framework. 

The UiPath community enables users to share knowledge and bots that they've developed. If I have a bot installed in our machines, it doesn't require much effort for other users to run it. The user experience is seamless and user-friendly. Everything is ported on the back end, and it works as expected everywhere. If we have any doubt about a topic, we can post a question on the user community forum, and people from around the world will offer solutions in minutes. It takes very little time to get the solution. 

What needs improvement?

We only use the UiPath Community for support. It would be nice if a team of developers or a support person were available to help us work internally on our project. That would be helpful.

For how long have I used the solution?

I have used UiPath since 2020.

What do I think about the stability of the solution?

UiPath is stable. All of my colleagues in other companies feel that this is highly stable compared to other tools.

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

I rate UiPath eight out of 10. We primarily get support from the UiPath Community, but sometimes their solutions work differently when we take it to our machine sometimes we have this capability. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I also learned Automation Anywhere at the same time, but I found that the UiPath interface was easier for beginners to learn. 

How was the initial setup?

We use UiPath as a cloud service. You create packages that are deployed through Orchestrator. Any machine with access to Orchestrator can just download the package and run it. The deployment is straightforward if we have the necessary access. We need to add a package to Orchestrator and download it. It doesn't require much time. 

We have a team of people. Every deployment includes developers, a support team, and an engineering team that will deploy the code to the production machine. The support team will ensure the bot is running properly after deployment, while the developer is the one who creates the package. UiPath doesn't require much maintenance aside from upgrading the bots with packages from UiPath. 

What's my experience with pricing, setup cost, and licensing?

The pricing model is based on the number of processes. My colleagues tell me that UiPath's pricing is pretty normal compared to other solutions. 

What other advice do I have?

I rate UiPath nine out of 10. I would recommend it to anyone who is interested in RPA. It's easy to learn and implement. You will not be disappointed. I still have a lot to learn. There are so many capabilities. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Allah Bukhsh - PeerSpot reviewer
RPA Developer at a tech services company with 201-500 employees
Real User
Top 10
A fast, user-friendly solution that gives 100% results
Pros and Cons
  • "UiPath is efficient and fast. There are multiple RPA solutions, but UiPath is very user-friendly. It is very easy and fast to learn."
  • "If we want to learn something new about UiPath, we sometimes cannot learn it directly from the UiPath Academy. We have to go and search on the web. It takes a few searches to find the solution. We do find it, but it takes time. UiPath should give the solution in one area."

What is our primary use case?

We are using UiPath for office automation for our clients. We use many activities of UiPath. We are using CV, RegEx, Excel automation, and email automation.

We are working on a project for a billing company in the US that takes care of patient records for a hospital and saves them on a website. We are handling the patient billing system. We have an email as input at the start of the automation. The bot reads the input. In the input, we have the patient's name and date of birth. The bot searches the patient's name in the EMR hospital application and gets the PDF from the application. We have put some filters on the application. In the PDF, we have a patient's details and a record of their visits and the issues they are having. The bot then uploads the PDF on a website.

We process multiple records. There could be 2,000 pages or 500 pages. It varies based on the patient. For example, an 80-year-old might visit the hospital once or twice a week and will have a bigger file with notes and pictures of their visits. We follow HIPAA regulations for extracting patient information.

How has it helped my organization?

It is very fast and convenient. Bots give you 100% results and work 24/7. Humans work eight hours a day, but bots can work 24/7 for you. They save time and bring efficiency.

UiPath brings accuracy. It gives you 100% results. When we do things manually, there can be human errors, but bots do not make any errors.

In the last two to three years, we have done millions of processes. If we give this work to a person, it will take that person ten years to process. For automation, we are using multiple instances and virtual machines. If we need more processing, we can use more VMs. It saves time, and it works 24/7.

It has been a good experience. UiPath is efficient and fast. There are multiple RPA solutions, but UiPath is very user-friendly. It is very easy and fast to learn. We do not need to know how to code for UiPath. It is coding-free. We just have to make a logic. We just need to know the basics but not the advanced things.

UiPath saves a lot of time. Bots are ten times faster than humans.

UiPath APIs were helpful for extracting data from the website and doing the work very quickly. We could get the data directly from the website database. It did not require going to the website, typing the URLs, etc. We could directly send a request to the website and get all the required data.

I have used Document Understanding a little bit for extracting the data from the PDF and images. Document Understanding machine learning capabilities, but I have not used it much. Other teams use it, and the feedback is that it is very effective and fast. They are probably using the Enterprise version for Document Understanding. 

What is most valuable?

There are two things that are very useful. The first one is RegEx, and the second one is LINQ. UiPath is giving us Excel activities, but it is very slow. With LINQ, we are extracting data from Excel in a very quick way. It is very easy and very fast. RegEx is helpful in quickly getting specific data or text from a chunk of text.

We are also using CV. It is very useful because it uses an image for clicking and extracting data.

What needs improvement?

If we want to learn something new about UiPath, we sometimes cannot learn it directly from the UiPath Academy. We have to go and search on the web. It takes a few searches to find the solution. We do find it, but it takes time. UiPath should give the solution in one area.

For how long have I used the solution?

I started in 2020. It has been three years since I have been working with UiPath.

What do I think about the stability of the solution?

It is stable. They are updating things, but it is stable with the previous code.

What do I think about the scalability of the solution?

It is very scalable. The scalability part is very good.

We have a small team working with UiPath. There are five to ten people.

How are customer service and support?

We have not contacted them much. There was an issue one to two years ago, and we contacted their support. They gave us a solution.

Which solution did I use previously and why did I switch?

I have used Automation Anywhere, and I have also used Power Automate a little bit. 

In Automation Anywhere, we cannot use CVs. Maybe in the enterprise version, we can use them, but I did not see CVs and other activities in Automation Anywhere. It is also web-based, which is not a good thing, whereas UiPath is application-based.

Power Automate is a very useful tool for Excel automation or web automation, but UiPath is the best for our needs.

UiPath is very fast and convenient. It gives 100% results. It is very easy. If needed, we can also use Python or JavaScript code to make a logic for automation.

How was the initial setup?

I was not involved in its deployment. For maintenance, we just update the UiPath version. We have not had any issues.

As RPA developers, we use UiPath to create automation and then we hand over the bots to the support engineers. They oversee the processing in Orchestrator. They see the automation logs and the graphs. If a bot is not working properly, they send us a message to fix it. We are using CV. If the image changes, our bot will give a failure, and we have to fix that. We might get an error once or twice a week.

What's my experience with pricing, setup cost, and licensing?

I am using the Community version in my office and personally.

What other advice do I have?

I would recommend UiPath to others, and I would give it the best rating. I have used other tools, but UiPath is my preferred tool.

I would rate UiPath a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer2298924 - PeerSpot reviewer
Program Manager RPA at a pharma/biotech company with 10,001+ employees
Real User
We have a centralized location and end-to-end view of a use case, and their support has been excellent
Pros and Cons
  • "In my particular job function, Automation Hub has been invaluable. We have set up an Automation Hub specific to what we need within our team to be able to solicit automation ideas from our business users. It helps us to be able to review those ideas, meet with our functions and ask them more questions, and build our value case as well, so Automation Hub has been huge for us."
  • "We are new to the tool. Currently, we do not have any cons. There is still a lot left for us to explore. We have heard of a lot of features at the conference today, and we will certainly build upon that. As we are exploring, some of the improvements could be in the pipeline within Automation Hub and insights, but so far, we have had a great experience with UiPath."

What is our primary use case?

We are an animal health company. We work to provide various products for companion animals, such as swine and equine. We are a global company.

The business objective that we are trying to achieve with its AI-powered automation is to reduce the effort for our business users. There are certainly a lot of tasks that take them away from some more high-value opportunities within their function and improve the overall customer experience. We would like to be able to look at the data differently and to be able to ultimately improve our customers. That is our ultimate goal.

The great thing about our function within the company is that we explore automation throughout the company and all different business functions. A lot of our use cases are for replicating some of the mundane manual tasks that users do. A lot of them are data reconciliations involving extracting and comparing data from different sources. We are also exploring opportunities to be able to understand and process data better by using some of the UiPath task mining capabilities. That is what we have at the forefront right now.

How has it helped my organization?

It has fundamentally changed what our organization is able to achieve. There is such a global interest in automation. Being able to be at the center of that for our company and allow them not only the opportunity to automate their tasks but also be a centralized location for answering questions and helping people learn has been great.

We have very limited use cases with which we have explored some of the AI-specific features. We have done some proof of concepts with some smaller use cases, and we certainly could see the value on that small scale. We are looking forward to much larger opportunities going forward.

Even in the proof of concept, it cuts down on our time in exploring some of the processes. There is ultimately value for our team internally while doing some of the investigative pieces on some of these processes. There is also the added benefit for the users. We are able to help them faster. It has certainly been very helpful. It is hard to quantify time savings because we are just getting started with some of the tools. For the proof of concept, it saved us about a week. It was a small use case involving looking into the process and deep diving into it. Being able to allow the mining tools to do some of that analysis saved us a lot of time. It did cut down at least a week's worth of research for sure. 

This proof of concept was a task-mining proof of concept. The valuable piece that we had from task mining was being able to look under the hood in some processes. In this particular proof of concept, it was a process that the team had done for years and years and years but never took a deep dive into what all the handoffs were. Being able to record and then get that insight and that dashboard view at the end showed us a lot. It showed us where the time was spent in each part of the process and allowed our business users to focus on what within that process could be improved, fixed, or standardized. It was certainly very helpful because it was a passive way of looking at the process. Being able to see the dashboard was certainly helpful for us to communicate or to improve.

What is most valuable?

In my particular job function, Automation Hub has been invaluable. We have set up an Automation Hub specific to what we need within our team to be able to solicit automation ideas from our business users. It helps us to be able to review those ideas, meet with our functions and ask them more questions, and build our value case as well, so Automation Hub has been huge for us. We are working on setting up the insights tool as well. 

We see a lot of opportunity there for recognizing the actual value once our use cases are live in production. We have not yet used UiPath's AI Center, but we are certainly looking to do that in the future once we are more established with the tool.

What needs improvement?

We are new to the tool. Currently, we do not have any cons. There is still a lot left for us to explore. We have heard of a lot of features at the conference today, and we will certainly build upon that. As we are exploring, some of the improvements could be in the pipeline within Automation Hub and insights, but so far, we have had a great experience with UiPath. 

For how long have I used the solution?

My company is new to UiPath. We procured the software in quarter one of this year, and we are currently working on getting acclimated to the tool. We are doing some data migrations and exploring the ins and outs of the software.

What do I think about the stability of the solution?

So far, so good. In terms of stability, there are no issues or concerns.

What do I think about the scalability of the solution?

It is absolutely scalable. We have no issues or concerns. There are a lot of opportunities for sure.

How are customer service and support?

Their support has been tremendous. Anytime we have a question or anytime we want to learn something more about the tool, there is no shortage of answers. They have been very helpful. I would rate their support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Our company does utilize another RPA solution. Our reason for getting UiPath was the fact that it is an automation platform, so having that full end-to-end view of the use case from ingestion to implementation to gathering actual insights and having it all in one centralized location was a big selling point for us. Its task mining, plug-ins, and SAP integration capabilities made it very interesting for us.

I have a little bit of experience with Power Automate. UiPath has orchestration, whereas Power Automate does not. It is another way through which we can bring value to our business areas with our automations. Having everything centralized in one place is a very big feature there.

How was the initial setup?

I worked very heavily in setting up our Automation Hub, designing our questionnaire forms, setting up our users there, and rolling that out to our company. It was very straightforward. Our UiPath account managers have been super helpful and supportive in that. Whenever we have a question, everyone is very responsive and very easy to talk to. They have been very helpful, whether that be in person or in a meeting, or pointing us towards documentation to help us guide us through. It has been great.

In terms of implementation strategy, we logically started in the way so that we understand a process. We started with setting up our Automation Hub within our entire organization and making sure we established governance and the right security. We made sure that our asset was set up correctly within our organization. In terms of the software, we got our Automation Hub set up and we got our environments set up from a maintenance standpoint, and now, we are working on getting our insights set up for us.

What about the implementation team?

We have a partnership within our organization for our team. In collaboration with them, we worked on setting up UiPath. We have partnered with Persistent, and our experience with them has been great.

What was our ROI?

We are still a little bit early with our journey, but it is certainly saving time and effort for the small number of use cases that we do have on the platform.

What's my experience with pricing, setup cost, and licensing?

I do not know the specifics within my role, but from what I do know, everything has been very fair. Especially with the licensing that we have for our team, we have been able to accommodate everybody on our team with the roles and access that they require. So far, so good.

Which other solutions did I evaluate?

We did evaluate other solutions, but I do not know the specifics within my role. I do know that UiPath was one of the leading ones out there and the capabilities that we have seen were what we were looking for.

What other advice do I have?

To those evaluating the solution, I would advise appreciating the fact that it is a platform. You can track the automation idea from intake through implementation, and then you can gather the insights once it is live or in production. Being able to have everything all centralized in one place is a great way to keep your team organized and truly measure the value of your automations.

I would rate UiPath a ten out of ten. I am enjoying the tool. At the UiPath Conference, I got to know about a lot of opportunities to look forward to. I enjoyed it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Smitha Setty - PeerSpot reviewer
RPA developer at Presbyterian Healthcare Services
Real User
Top 20
Helps to generate reports with 100 percent accuracy
Pros and Cons
  • "I am a developer, and I love the tool's easiness with features like drag and drop. The tool is ready to use with some minor updates."
  • "I have had issues with the selectors. I face problems during image capture, and I need to update them. It is not something that I can rely on."

What is our primary use case?

We use UiPath for web scripting, data loading, data uploading, desktop application scripting, file uploading, and data downloading. 

What is most valuable?

I am a developer, and I love the tool's easiness with features like drag and drop. The tool is ready to use with some minor updates. 

What needs improvement?

I have had issues with the selectors. I face problems during image capture, and I need to update them. It is not something that I can rely on. 

For how long have I used the solution?

I have been using the solution for three years. 

What do I think about the stability of the solution?

UiPath is stable. 

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

I contact the support whenever I am stuck, and they help me. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

My director explored a lot of RPA tools and selected UiPath. He convinced the organization that it was a good tool. 

How was the initial setup?

UiPath's upgrade is easy. 

Which other solutions did I evaluate?

We evaluated WinAutomation and Blue Prism. 

What other advice do I have?

Our business objective for implementing AI-powered automation is to reduce manual work. 

UiPath has fundamentally changed what our organization was trying to achieve. 

The tool has helped us save 3,000 man-hours. 

UiPath has enhanced our accuracy. We do government reporting where we are given templates. The Excel files are locked, and we have to type the data. There are thousands of cells, and we must generate weekly, monthly, and quarterly reports. We have to assign a person for each report. 100-180 such reports have to be generated. We use bots to populate the cells, and there are no errors. We can see that there is 100 percent accuracy. 

I rate the product a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
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Updated: July 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.