UiPath Platform Reviews

Initially, we used task-based swivel-chair automation to fix our broken technological footprint. It was common for us to use three applications for one process. Now, we're moving toward larger digital transformation use cases. We use UiPath for Document Understanding, and we're still waiting for our insurance company to approve generative AI. 

Our executives define our AI and automation strategy, which is devolved to our department leaders and employees to determine tasks they don't like doing that we can digitize. Our initial goal was to improve operational efficiency, which we've achieved. 

Action Center is used extensively for digital transformation purposes. The shift from using Excel to bots, providing precise human work, is highly valuable.

We realized significant time savings across three business areas, totaling several thousand hours. Our benchmark process was automating the manual processing of credit card chargebacks. Fully automating this process not only saved us time but also millions of dollars.

The impact on stakeholders has varied. Some segments have leaned into using UiPath. For example, there's a high level of RPA penetration in wholesale. Employees in wholesale have incorporated automation into their applications as critical functions. In other business areas, they're bringing us small, task-based automations that don't impact clients much. They're usually secondary automations that help teammates who work directly with clients.

UiPath has freed staff to work on other projects consistently across multiple lines of business. The amount saved depends on the department. Some areas of the business save hundreds of hours, but the impact is smaller in others.

Some of the biggest areas of improvement are already being addressed. We're looking forward to the healing agent because we see a lot of UI migration because of our broken technological footprint. 

I have used UiPath since 2020.

UiPath is incredibly stable. Any issues we've had were on our side. We needed to add enough VDIs to support the digital infrastructure. Those have been resolved by adding more blade servers.

I have been able to scale up, showing no issues during the installation of new blade servers.

I rate UiPath support nine out of 10. 

We used Blue Prism. 

Our licensing is generally pretty good for our contract.

We evaluated Automation Anywhere. The decision came down to costs and capabilities. UiPath could do some things that AA couldn't.

I rate UiPath eight out of 10. 

Our communications company intends to use UiPath and AI to determine the best fit and time for commercials based on the customer's usage and payment for the spot. We haven't fully deployed AI, yet. It's becoming more critical to leadership, but we're still doing testing and researching

Our goal with AI is to significantly reduce the manual effort needed to determine where to place ads. We don't have enough human resources to place spots around the clock, so we want UiPath to fill in the gaps by augmenting existing staff without hiring people.

Our leaders and stakeholders are pleased with the RPA results and want to expand our usage. We're still waiting to implement AI. 

Orchestrator is the most valuable feature.

UiPath could improve on-prem availability. I would like to see a load-testing feature, but that's coming.

We have been using UiPath for about three years.

We've never had any issues with stability. 

We just keep adding bots and have not encountered any problems expanding.

I rate UiPath customer service nine out of 10. Overall, it's been great, but in a handful of cases, we've dealt with someone at support whose ability wasn't quite where we wanted it to be.

Positive

We previously used Pega, but our leaders decided to switch to UiPath 

I can't quantify the amount of time we've saved with UiPath, but we've reduced our headcount by about 10 percent. We're not laying people off, but we can backfill employee positions with automation as they leave.

UiPath is perceived as more expensive, but it's pretty close when you break down the licensing model and look at how much competitors charge per connection. We've done the analysis.  

I rate UiPath nine out of 10 because we can't use the cloud stuff yet. If we were on the cloud, I would give it a perfect 10.

We are a diagnostic laboratory that receives tissue samples from all over the country daily. To manage these, we implement UiPath for Document Understanding to process requisitions from clinical providers. This information is then loaded into our laboratory information system, enabling us to carry out the diagnostic process. We have a dozen bots operating across various functions, assisting in tasks such as screening resumes in HR and data entry on patient information.

Automation has increased our productivity. In my three years at the company, the number of employees working on data entry has grown from 15 to more than 50. We needed an alternative because we couldn't have 150 employees in one room doing data entry. UiPath has improved our efficiency by 60 percent and reduced errors by 87 percent in the assessment process. 

In healthcare, our top priority is to eliminate as many mistakes as possible. A mistake in our business can kill someone. Our second objective is to build better security measures to protect patient privacy and the sensitive information we handle. We also hope to improve efficiency and help our employees work better. It has helped take people away from mundane tasks and allowed them to focus on what truly needs their expertise.

We've achieved some of these outcomes so far, but we've only been automating for a year. I came to this event last year knowing nothing about UiPath, but I met some people and hooked up with a partner to get started. I met some people. We got hooked up with a partner who could help us get started. Then, I started hiring developers. We're still early on in this relationship, but we've already seen tremendous gains in efficiency and error reductions. 

Document Understanding has been particularly helpful, and so has UiPath's ability to interface with other applications. AI is the next phase. Document Understanding can only process about half the documents that come in. We need the AI component to start helping so that the half we can't process has a methodology on what needs to be done with it. 

AI automation is a high priority. A year ago, I was the chief operating officer, and now I'm the chief innovation officer. Our CEO saw that we needed to have a dedicated technology group looking for solutions, and he asked me to move into this role. I have seven full-time developers on my team who are specifically looking for things to automate. When I saw the demonstration this morning, my mind was blown. They're doing so many things that we could do that will take us to the next level. We can have AI interact with our pathologists and assist them in diagnostic research. We can apply UiPath across our billing processes and everywhere.

While not a negative remark toward UiPath itself, our initial partner was limited in helping us achieve our goals. We are now directly working with UiPath support, which has been exceptional.

We have been using UiPath for about a year.

The solution is very stable.

I think it's we I think we we I think I don't have any barriers in my head of what we can do do or not do with it.

I rate UiPath support 10 out of 10. It's outstanding. Working with them has been a game-changer. 

Positive

We did not use any different solution before adopting UiPath.

We initially worked with a partner who was limited in aiding our objectives, leading us to work directly with UiPath support.

We saw a 60 percent improvement in efficiency and significantly reduced errors.

I rate UiPath 10 out of 10.

UiPath Platform is used for financial back-office processes, operations teams, service, and HR and people team functions. For operations, a specific example of a finance process automated with UiPath Platform is the entire money refund flow. All information needed to validate the refund for the customer goes through bots on UiPath Platform that process data, execute operations and functions within Salesforce, and move the step forward so that a human can decide on the payment, process the payment, and enter information into platforms, portals, and the money refund portal. The money refund flow is the most relevant use case.

UiPath Platform offers fast development and value delivery, along with development speed and major benefits for business users. Visibility through the orchestration in Orchestrator provides full end-to-end visibility over automations.

Visibility and orchestration make day-to-day work and process control easier as schedules, bot activation times, and errors, issues, and breakages can be identified and viewed quickly and dynamically.

UiPath Platform has had a positive impact on the organization as repetitive manual executions have been measured and reduced, and people who were performing robots' work have been reallocated to other departments.

UiPath Platform can be improved by using AI agents to suggest code, which is already a significant step forward, and by expanding plug-and-play integrations.

UiPath Platform has been used since 2023.

UiPath Platform is stable.

UiPath Platform is highly scalable with easy development.

Customer support has always been fast even though I did not need to use it.

A different solution was not previously used.

The experience with pricing, setup costs, and licensing was good, fast, and within the average.

UiPath Academy courses have been used by my team and me, and the biggest benefit was the training of professionals.

Cost and time reduction and a declared ROI were achieved.

There was a positive impact in terms of productivity, shorter customer service time, and greater redirection of people's capacity.

Before choosing UiPath Platform, other options were evaluated, specifically Anywhere Automation.

Other people who are thinking about using UiPath Platform should work together with the process team, as it is crucial. This review gives UiPath Platform a rating of 10.

We use UiPath Platform for automation to reduce manual effort in repetitive tasks.

The UiPath Platform has helped reduce manual effort by almost 70%, as there is no manual intervention needed. We use it for both technical and non-technical teams, including the HR team and Learning and Development team. The HR team sends offer letters to new candidates by filling an Excel sheet with the candidate's name, role, probation time, and package, and the UiPath Platform script takes this Excel input to create and send the offer letter to the candidate's email automatically, eliminating the need for HR intervention.

The best features I appreciate about UiPath Platform are its drag and drop activities and the ability to automate and schedule daily tasks with triggers, which eliminates the need for manual effort. For example, the storage team used to log into a device and take the capacity data to send to clients, but we have automated this process using UiPath Platform, scheduling it with Orchestrator, so logging into the device is no longer necessary, and the mail is sent to clients automatically.

I find that the UiPath Platform's selectors sometimes break if the UI changes, which can be a little frustrating. I wish that the selectors would automatically adjust to changes in the UI, as that would be very helpful. Also, I would want the Orchestrator to have a more user-friendly UI to make it easier to find options for scheduling and tracking logs.

I have been using UiPath Platform for the past eight months.

It is stable. I would rate it an eight out of ten for stability.

It is scalable. I would rate it an eight out of ten for scalability.

Approximately five members in our team are familiar with using the UiPath Platform.

I would rate the technical support of UiPath Platform a nine out of ten.

Positive

I only have experience with Automation Anywhere. Compared to Automation Anywhere, the UI of UiPath Platform is different but easier to navigate. I find the drag and drop activities in UiPath Platform to be user-friendly, allowing for the selection of modern activities for advanced automation, while classic activities also suffice for other tasks.

The pricing for the UiPath Platform is reasonable if the company pays for it. There is a community edition available for individuals to learn up to a certain level, but for monitoring and tracking logs, we need the Advanced edition, which is not pricey. If the company covers it, the cost is fine; however, if someone wants to pay for it personally, it can be quite high.

We are considering implementing the AI integration feature in UiPath Platform, but we need more expertise on it. In UiPath Platform, if you have any Python code or API, you need technical expertise on Python scripting to integrate it. Whenever you want to integrate any language with the UiPath Platform, some level of expertise is required.

We deploy the automation using Orchestrator, with UiPath Studio being used for creating workflows. The different editions include Studio for designing automation workflows, Robot for executing processes built in Studio, and Orchestrator for managing and monitoring robots. It takes just one day to deploy automation into the on-premises version of the UiPath Platform. After deployment, we can check the logs the next day to ensure everything is running smoothly.

The solution does not require much maintenance, as any packages automatically update their version, eliminating the need for us to manually update them.

I would definitely recommend UiPath Platform to others because it significantly reduces manual effort. The use of triggers in Orchestrator automates much of the process, and it also provides logs for easy tracking. 

My overall rating for UiPath Platform is nine out of ten.

Currently, our automation work with UiPath primarily revolves around financial processes, such as accounts receivable work and tax deduction management. We are exploring generative AI, but have not developed any AI use cases for UiPath yet. We prioritize our automation use cases based on RoI and process complexity.

With UiPath, we have saved time and cut costs. For example, one process previously took several people six or seven hours, but we've reduced it to a four-minute process. This allows us to shift our teams to more analytical, value-added work instead of repetitive transactional tasks. 

UiPath's learning modules have been a massive help in training our employees. The Orchestrator also helps us schedule, deploy, and monitor jobs.

We've engaged employees through meetings at the enterprise and department levels. Our manager has quarterly meetings with employees in different areas of the business to get them up to speed on what's happening in automation.

UiPath could have more robust, built-in auditing and logging. Currently, you need to build log messages into your automation to capture what's happening. 

I have been using UiPath for three years.

We haven't really had any trouble with stability. It has been very well.

I was able to scale up very easily, as we recently stood up eight more robots. Setting everything up and gaining access took about five days, and we received a lot of support from UiPath for licensing and key management.

I rate UiPath support eight out of 10. We have had a good experience. Our technical account manager is very responsive, and the ticketing system that UiPath uses is quite successful. We received answers to our questions promptly, and overall, it has been a positive experience.

Positive

We previously used a competitor, Automation Anywhere.

We weren't heavily involved with deploying UiPath, but it seemed straightforward.

UiPath professional services managed the deployment and helped us convert about 40 automations. 

We've saved thousands of hours using UiPath and freed employees to focus on more value-added work.

I rate UiPath eight out of 10. 

I am using UiPath Platform extensively in the automation of my operational work. My main use case involves interpreting documentation and generating workflows to streamline my operations.

UiPath Platform's AI features are a significant advantage for me. The AI capabilities that I find most useful are its ability to interpret my documentation and help generate workflows, which has saved me considerable time on my automation tasks.

Regarding UiPath Platform's AI capabilities, I find its governance and security commendable.

I would appreciate the opportunity to share additional thoughts about needed improvements for UiPath Platform that could make it even better for users like me.

I have been working in my current field for the last five years or so.

UiPath Platform's scalability works effectively for my needs.

I have seen a return on investment regarding UiPath Platform. I can share relevant metrics, including money saved, fewer employees needed, and time saved as a result of implementation.

My experience with pricing, setup cost, and licensing for UiPath Platform is quite positive.

Before choosing UiPath Platform, I evaluated other options.

I would advise others looking into using UiPath Platform to explore its robust features. I give this review a rating of 8.

The best features of UiPath Platform include their document extracting technique and OCR, which are highly effective, as well as their data management and implementation methods. Their exception handling capabilities are particularly strong in this regard. The valuable features of UiPath Studio that have helped in designing automation processes include document understanding to process or scan documents, recent authentic automation that's currently in high demand, and their UI apps integrated with the studio, along with their assistance to trigger the process from the client side.

UiPath Orchestrator has been essential in managing automated tasks for my organization, as it is a must-use feature. Without the orchestrator, I cannot control my project or automation. If I want to trigger the process either by time or any event, I have to use the orchestrator to check the status of the jobs running and the output. Additionally, if an exception occurs, I can only see it on the orchestrator; it is a crucial component, as without it, I cannot monitor my jobs.

The best features of UiPath Platform include their document extracting technique and OCR capabilities. UiPath Studio has been valuable in designing automation processes through its document understanding functionality, authentic automation capabilities, and UI apps integration. The orchestrator has proven essential for managing automated tasks, controlling projects, and monitoring job status and exceptions.

There needs to be more user use cases in their demo, as the current use cases are very basic. They should include moderate use cases with varying difficulty because implementing a project using only simple use cases is insufficient. They have numerous features that cannot be covered completely in their tutorial, so adding instructions and small videos about particular features or assets would enable users to understand how to use these features without requiring additional training from the academy or other portals.

I have been using the solution for three to four years.

Regarding stability, I would rate it as nine because they are updating their features very frequently, which requires us to manage with their frequent releases.

The scalability of UiPath Platform deserves a rating of nine as I haven't encountered any issues in this regard.

The technical support for UiPath Platform deserves ten out of ten. They are available within a given time, and their support is strong, with a very robust community portal from which I can get support directly.

When comparing UiPath Platform with other automation tools such as Blue Prism, Automation Anywhere, and Kofax, I find that in terms of quality and features, UiPath Platform is superior. They have numerous features, and their OCRs can process handwritten documents.

On a scale from one to ten, I rate the overall solution as nine because of its frequent modifications, and developers need to stay up to date with the release documents. What stands out about UiPath Platform is its feature set compared to other tools. I would recommend this product to other users because of its extensive features. While I'm not certain about its cost comparison to others, feature-wise, it is better than its competitors. It offers multiple capabilities that some automation tools don't currently provide, so if the product is within budget, users should opt for UiPath Platform.

My use case for UiPath Platform includes various automations such as web automation, desktop automation, SAP integration, and ServiceNow integrations. I have been involved in multiple developments and completed multiple end-to-end automations.

UiPath Platform has increased efficiency by around 50%-70%. It has helped reduce human error by about 60%-70%, and we even have some healing agents in recent upgrades that automatically identify any changes in UI elements.

The best features of UiPath Platform include its user-friendly nature; since this is a low-code and no-code platform, it is very accessible. Someone with technical knowledge of RPA can simply try downloading some community versions of UiPath and get started. It is very easy and friendly to access, and if you have any questions, the UiPath community and academy-level training are extremely useful for those who are initially unaware of the platform.

UiPath Platform has helped users who have limited programming knowledge, as those who are aware of basic coding can utilize features such as Autopilot, which corrects mistakes. If there is something wrong, it will guide them back on the right track. Users with basic knowledge can try learning through academy-level courses, and many community platforms such as YouTube serve as helpful resources for sharing questions and resolutions.

There are areas within UiPath Platform that could improve. While the interface is user-friendly and features are advanced, further simplification could enhance usability. One improvement could be addressing compatibility issues. Sometimes, when upgrading, users need to downgrade due to version compatibility problems.

I believe they should reduce the certification costs or offer better deals, especially around December or January when people may be interested in discounts. 

I have been using UiPath Platform for three and a half years.

I have not experienced any downtime so far. I would rate stability as a perfect ten out of ten. We receive notifications for any potential downtime, so we are prepared for any future occurrences.

The scalability of UiPath Platform is impressive and fits our capacity requirements. Our clients are primarily large enterprises.

Currently, more than 1,000 users in my organization utilize UiPath Platform, and I observe many migrations from other platforms to UiPath due to its accuracy and up-to-date versions.

I would rate the technical support for UiPath Platform a ten out of ten. The support channels are effective, and tickets receive prompt responses.

Positive

When comparing UiPath Platform with other solutions I have tried, such as Automation Anywhere and Blue Prism, I appreciate the built-in REFrameworks. Understanding the REFramework allows me to build automations effectively, whereas other platforms lack such built-in frameworks and may lead to mistakes during automations.

I find UiPath Platform to be a bit expensive compared to other platforms, including certifications. Some organizations provide vouchers for free certification, but individuals need to invest their time and money for certifications, making it a bit costly.

It has a high cost, for instance, $150 for basic certification and $300 for professional certification plus GST, while unattended machines cost over $10,000. It is indeed expensive, but I still choose UiPath as the best option overall.

We use both the attended and unattended automation options available in UiPath Platform; during the development phase, everyone does attended automations, such as in debug mode or for testing purposes. When we transition from the development phase to UAT or system integration testing, we use the unattended mode.

The impact of UiPath Platform's analytics on our decision-making processes is significant; it is based on the processing and automation tasks. For example, for web automation, users need to log in, format data, and download files. Using community versions, you can conduct trial runs to see its effectiveness, and based on demo sample workflows, you can take the next steps. I feel UiPath Platform is the best, as I have experience with multiple platforms.

The maintenance requires some effort; typically, a developer focuses on code development, while support teams address issues post-deployment due to UI element changes or interruptions. I'd say if we have five developers, one support person is sufficient, and for maintenance of five to six unattended machines, two people can effectively manage the workload.

Overall, I would rate UiPath Platform a nine out of ten.

We are considering implementing AI as we are a healthcare staffing company in the education sector. Our use case focuses on processing a large number of emails and resumes. We aim to mine resumes to determine which are best for rapid and successful placements. On the communication side, we wish to perform sentiment analysis to assess how well our salespeople respond to clients.

We want to mine, structure, and analyze data using data science methods. We also hope to use generative AI and large language models to perform some of the data analysis, saving us lots of time. My company tripled in size in the last three years, so we have a lot more people, but the backend operations haven't grown at the same pace as the number of salespeople. 

Automation helps us with operational and analytical work because we lack enough talent for that. By using AI, we can do the same amount of work without hiring more people, so we save money and improve productivity. Generative AI is part of our discussion. We had to decide whether to develop our own model or use existing software like UiPath to get things done faster and easier.

We have about 15,000 consultants working for us during the school year, and to fill those positions, we may need to interview five times that many. A lot of them might drop out by the time school starts. Using UiPath and AI, we can speed up processing and onboarding because that might be why people quit. They might leave for another job if we don't onboard them fast enough. We can save more candidates and prevent revenue loss from a potential placement by making the processing time faster.

After implementing UiPath, we automated many manual tasks. We save a lot of time, and those people who used to do manual work are doing more knowledge work. A lot of them now see what bots can do, so they're more open to the idea of developing bots. That set the stage for them to trust AI-powered bots in the future. 

The most valuable featire is the whole automation suite that helps develop automation processes. In the future, we might further explore Communications Mining and Process Mining. 

There's a push for cloud-based operations, but I prefer to develop things on the desktop. I'd appreciate the ability to develop things on the desktop and roll them out concurrently on the cloud. 

My company has used UiPath for about two years, but I've used it for about a year.

UiPath is very stable.

UiPath has kept up with our growth. However, there's a limitation with licensing.

I previously used Blue Prism in a different company. However, for the current company, they had no prior automation solution.

Our IT support company, Coretelligence's parent company, helped with the initial implementation. There were renewal delays prompting a desire to work directly with UiPath.

From a cost-saving perspective, we are seeing a lot of returns, including internal staffing cost savings and HR bot efficiencies.

UiPath's licensing could be cheaper and more dynamic. The licensing can sometimes feel high, especially for smaller companies, but generally, the pricing is reasonable when considering the time saved and corresponding costs.

I wasn't the decision maker, but my CFO considered industry leaders and attended the Forward Conference. He was impressed and chose UiPath. One thing that he liked was that it was easy to learn and use. 

I rate UiPath eight out of 10. I enjoy working with it, and it seems to have everything we need. They're adding new features at a reasonable rate while not deprecating old stuff too fast. It's a smooth transition from classic to modern activities.