UiPath Platform Reviews

I have used UiPath for very few projects. My go-to tool when it comes to automation is Power Automate. The reason for that is that I work in the Microsoft 365 environment, so Power Automate is better connected than UiPath.

With UiPath, I helped some organizations in my company automate tasks like data entry into systems such as SAP. 

I like UiPath. I enjoy working on UiPath. It has a lot of different features to control, especially related to desktop flows. I helped some organizations in my company automate tasks like data entry into systems such as SAP. They had Excel files, and all that data needed to be input on standard screens in SAP. It was taking a fair amount of time to do it by hand. We created a flow that transfers all that data, interacting with the screens in SAP, and uploads that information where another alternative, like an API or mass upload tool, was not available.

It is pretty easy to build automation in UiPath. We could easily implement end-to-end automation. I was consulting a group within my company. I was helping them build the flow. For them, it was a game changer because they would have spent several man-hours trying to transfer all that data into SAP, creating all those SAP items. After that, they were not only able to complete the task at hand; they were also able to replicate and create more automations on their own because they knew how UiPath works. They learned a little bit more and were able to continue to expand the other processes they had.

We were able to realize its benefits quickly. It took us a couple of weeks to finalize the flow, but once it was built, we were able to start seeing the benefits. It definitely saved time.

I like the way that I can reference specific objects on the screen, like a specific text box, and add a value to it. The capability that UiPath has to recognize elements on the screen is what I found most useful at that time.

UiPath has a lot of courses for easy learning. There were several courses that I offered to the organization I was helping. I myself went through several online resources that UiPath offers to figure out things.

UiPath should be less sensitive to changes in the existing UI of the system we are trying to manipulate. If it was more intelligent in adapting to changes in the user interface and the tools we are trying to manipulate, it would be beneficial. If the UI changes or a label is changed, sometimes the whole flow breaks. Identifying where the flow breaks requires going into edit mode and making modifications. It might be quite extensive work with the new, updated UI.

I have been using UiPath here and there for at least two years. It is a part of the solutions that my company offers, but I have not used UiPath as much as Power Automate.

It performs well. I do not see any issues there.

I use Power Automate on a daily basis. 

It was easy. It took us about a few weeks for ideation, selecting UiPath as a tool, getting everything set up, building the flow, and testing.

In terms of maintenance, users continually review and upgrade their flows. They can reuse the existing flows to create new ones.

I am not familiar with the pricing. I worked for an organization where the UiPath was available, so I do not know what the pricing is.

It was through an internal community that I connected with the organization for which I did the automation, and that is a great advantage. They were looking for people to help create automation. I was curious about UiPath, and I wanted to learn. I raised my hand to build that for them. An external community or a learning community is something that has proven its value by creating synergies between people who do not know and people who already know a little bit, allowing them to get together and grow.

In my opinion, RPA solutions are alternatives to digital transformation. Digital transformation is a big project. When you do not have access to those big budgets or the structure to get into new capabilities on an existing system or implement a future system, that is when you go to RPA to supplement the digital transformation. If the use case is not eligible for the big capital investment or the big project investment, you go through the route of RPA.

I would rate UiPath a nine out of ten.

My main use cases for UiPath Platform include bot automation, Agentic agents, and AI, with specific use cases that are healthcare-centric, while also leveraging technologies that the platform brings, such as RPA bots and agent orchestration.

Implementing these features from UiPath Platform has benefited my organization as we reduced DSO and improved clinical effectiveness and timeliness, leading to improved employee efficiency and accuracy.

The feature of UiPath Platform that I appreciate the most is the orchestration. 

UiPath Platform can be improved by being able to leverage what we have, and from an AI capability perspective, having a chat or voice capability on the platform would be beneficial. With Maestro and the concept of being able to orchestrate across other solutions is phenomenal and great, but I would also appreciate being able to just stick with one solution.

I have been using UiPath Platform for six years.

I have not experienced any downtime or performance issues.

UiPath Platform scales with the growing needs of our organization extremely efficiently.

I evaluate my customer service and technical support as top-notch. On a scale of one to ten, I rate my customer service/technical support as a ten. 

They have been highly responsive. In every cab meeting or conversation with senior leadership at UiPath, they have made things happen, and my account executive and solutions executive have also made things happen. I cannot say enough about how great the team that supports us is.

Positive

Before selecting UiPath Platform, we looked at some other vendors, and I have a background beyond the current relationship, as I have used UiPath Platform in other companies, which helped accelerate our decision-making.

My experience with deploying UiPath Platform is very positive.

We are seeing a return on investment with UiPath Platform.

My experience with the pricing, setup cost, and licensing of UiPath Platform is positive.

Prior to adopting UiPath Platform, we were considering other solutions, including purpose-built solutions from companies such as Tenor and also Blue Prism and OpenAI's ChatGPT.

My advice to another organization that's considering UiPath Platform is to understand your journey and what you're trying to accomplish. UiPath Platform can do it, and I don't have any concerns or questions around the technology or the capability or the organization to support. Another customer would need to be prepared and understand what they are doing and why. 

I rate UiPath Platform ten out of ten.

We use UiPath Platform for automation. We implemented automation across departments with this solution. We use robots to automate a process. 

We handle both attended and unattended automation with UiPath Platform. We do not use any AI integration features in UiPath Platform.

UiPath Platform is easy to use, and the user interaction is good.

UiPath Platform allows for code-free use, but I mostly write code.

The support process of UiPath Platform can be improved. When we get stuck somewhere and need help from UiPath people, it takes considerable time to receive assistance.

I have worked with UiPath Platform for around two years.

I have not experienced any stability issues with UiPath Platform.

The scalability of UiPath Platform is good. We deployed the automation in departments, which helped us save resources, money, and improve quality.

The support needs improvement. 

I also worked with Blue Prism. When comparing UiPath Platform to Blue Prism, the main difference is the user-friendly aspect. UiPath Platform is easier to use.

UiPath Platform helps save time, increase performance, and decrease human errors. While quality is not always accurate, time and money savings are significant.

UiPath Platform is a cost-effective tool.

In terms of the learning curve, it was initially difficult but became manageable once we learned the tool and started working with it. It takes some time and effort in the beginning, and then you get the results. It saves a lot of time and also reduces costs.

I would rate UiPath Platform an eight out of ten.

I have hundreds of use cases for UiPath. Mainly, it's used for AP and AR automation, outboarding, HR, and for vendors and customers. 

It's helped us reduce manual work for our employees and customers.

Having expertise in IPaaS has allowed us to create a lot of automation for our clients that they normally couldn't automate. It's a profitable solution in that sense. Also, it automates many steps that normally would require a lot of FTEs to do that work. You can ensure it's being done on time without any human errors.

The UI automation is excellent. Being able to automate clicks on desktop applications and browsers is very helpful. A lot of the other tools are very good at automating online system processes and similar things. However, when it comes to desktop UI automation, they are by far the leader.

They're just starting to add a lot of AI functionality, so there's definitely room for improvements in leveraging the latest AI technologies - like GPT, et cetera.

I've used the solution for about eight years. 

The solution is very stable. I'd rate its reliability nine out of ten.

It's extremely scalable. I'd rate scalability ten out of ten. 

Most of our technical responses are related to third-party websites changing their designs. You have to deal with those changes. The modern selectors are smarter and can adapt to change. However, if the developer changes a lot of things in the background. 

UiPath support is quite good. Sometimes they take a bit to get back to us, however, most of the time, they are pretty responsive. 

They do have a higher tier of service that costs more, and they are quite excellent. 

Positive

I use both UiPath and Power Automate. We used to use a tool called Win Automation. We switched from then due to the fact that they were prone to failure and did not have enough tools to meet expectations. They have since been acquired by Microsoft, and Microsoft Power Automate is based on that.

I'd rate the initial setup eight out of ten. It's pretty easy to implement. 

We use Azure Virtual Machines to deploy the robots and usually use a lot of the Azure services in conjunction with the robots. The cloud is on UiPath's automation cloud. That's where we have our servers - to manage the robust deployed data on multiple virtual machines.

In terms of maintenance, there are always releases and updates, and then you can usually design your own robots to watch over the other robots, which is really interesting. You have the flexibility to make your own monitoring; if it sees something wrong, you can enter a ticket and then dispatch it to the support team to respond to it. 

My whole developer team is involved in maintenance; however, I have specific support team members. There's 28 developers and seven support team members in that group.

We witnessed an ROI fairly quickly. For the cost of one developer license, you can produce a lot of automation. The robot license is a 24/7 one-year license. If you can run bots 24 hours nonstop on it when you can run many different processes, each process can save hours, hundreds of hours of time for employees. There's also a lot of savings from your customer side on being able to service things quicker as well. That you can't fully quantify; however, you find you can offer better customer service in terms of speed of transaction, et cetera. Even if you spend $10,000 to $15,000 on a robot license, you quickly recover your costs. 

The pricing is very competitive. There are some parts of the solution that are considered consumable, and as you consume more, you increase the cost. However, that's similar to other products out there. There might be extra costs for AI units, robot units, and data services. That said, what they give you out of the box for every license is usually sufficient for most enterprises.

I'm a customer, reseller, and partner.

I'd rate UiPath ten out of ten. 

I would advise new users that the biggest part is to always sync in reusable components. That will drive your ROI much quicker. If you can reuse pieces or design them in a way that they're reusable, then you can use them across multiple processes instead of redoing the work over and over. Thinking modular from the beginning is going to go a long way.

I use this solution for automating customer processes. I have been working with this for almost seven years and am responsible for automating various business processes across different industries such as finance, telecommunications, and airlines. I have experience working with numerous sectors and do not use it for personal reasons.

Document Understanding allows me to track information not only from structured documents but also from unstructured documents through artificial intelligence and machine learning techniques. These are excellent tools. Additionally, the process understanding enables me to track and manage document processing effectively. Ease of building automation includes utilizing tools to record the process and generate the initial process design document.

I have just generated the default pilot. I believe another option for the tool could be voice interaction. For example, similar to using assistants like Alexa, it would be beneficial to integrate voice commands with the UI to create an Excel spreadsheet and populate a data table.

I have been using the solution for seven years.

I have experienced stability issues.

I have experienced scalability issues.

I would rate customer service a ten out of ten.

Positive

The number of solutions we select depends on client needs. My company uses various software platforms without preference, and it depends on client requirements and objectives.

The initial setup is efficient if all infrastructure requirements are met, faster than Azure's requirement. It could take about an hour.

We have our checklist that describes every document. We ensure everything is checked. We are a consulting company, and we have expertise in this field.

If you lose higher Wi-Fi parameters, it saves additional time. The license cost is slightly higher compared to other providers, yet the benefits are justifiable.

The developers are very client-focused, always looking for feedback and adding additional value in every version. I was one of the first UiPath MDPs, and it enables a lot of learning opportunities. If you're keen on learning, you can benefit greatly.

UiPath is accessible with various language options, breaking down communication barriers. Many developers benefit from this, especially since it's free. Fatigue can lead to errors, but automation helps reduce such issues, particularly in financial processes. In terms of digital transformation, UiPath accelerates the process and reduces costs. 

Overall, I believe UiPath is the best tool available. I rate the overall solution ten out of ten.

I use UiPath to automate various processes in the energy industry, including invoice processing and contract registration.

Building automation using UiPath is easy.

UiPath enables us to implement end-to-end automation. This is important for the impact of the work and the satisfaction of the client.

The UiPath User Community offers great value because it allows us to find support, ask questions, and collaborate and share with other members.

UiPath has improved our organization by enabling us to automate repetitive tasks.

UiPath has helped minimize our on-premises footprint.

We utilize the Academy courses to prepare for certification. The Academy, a structured learning environment, provides me with the opportunity to acquire knowledge systematically. While it offers a wealth of valuable information, it primarily serves as a foundation for earning the certification. To gain practical experience and proficiency with the tool, additional hands-on work is necessary. Nonetheless, the Academy courses serve as a valuable starting point.

UiPath helps speed up and reduce the cost of digital transformation. The digital transformation does not require expensive or complex application upgrades.

UiPath has helped reduce human error.

UiPath helps save around 80 percent of our client's time.

UiPath has saved us thousands of dollars over the years.

While I haven't explored all of UiPath's features yet, I'm interested in using some of them to discover potential use cases, scenarios, and projects relevant to my work. For instance, the collection center functionality seems promising. It allows clients to create tasks, fill in fields, trigger activities, and log execution process details. Additionally, verifying and managing jobs while switching between different items.

In UiPath, when debugging an issue, we cannot revert to previous steps while retaining variable values. Compared to Blue Prism, UiPath presents greater difficulty in troubleshooting bugs. 

The orchestrator may occasionally disconnect and lose communication with the machine, failing to provide real-time warnings. Additionally, error messages displayed throughout the solution lack clarity and conciseness. Furthermore, workflow names cannot contain spaces or symbols, leading to complications during package download within the project. However, no warning is issued for such naming inconsistencies.

I have been using UiPath for five years.

UiPath is not 100 percent stable but it is within acceptable range.

UiPath is scalable and it allows us to build scalable solutions.

We use both UiPath and Blue Prism, depending on our client's specific needs. However, in most cases, we recommend and utilize UiPath as our preferred solution.

The initial deployment was straightforward, but it does require some fine-tuning. I use the framework for deployments and customize it according to our client's needs.

One person is enough for the deployment.

The implementation was completed in-house.

UiPath provides a good return on investment. It saves on employee costs through automation.

UiPath pricing is average.

I would rate UiPath nine out of ten.

The environments and number of endpoints we deploy UiPath in vary by client.

One to three people are usually required for UiPath maintenance.

We managed over 500 global tasks worldwide, leveraging UiPath to automate procurement, financial accounting, customer service processes, and customer relations.

We evaluate resumes through the RPA and ChatGPT four. We also arrange service for customers who need repairs to their devices through automation we developed using UiPath.

UiPath enables end-to-end automation. The end-to-end automation is important because it allows us to reduce our testing and reporting time from 28 hours down to 15.

UiPath has helped us shorten the time for our supply chain and revenue report generation. By using UiPath Document Understanding the OCR can read the PDF documents and automatically drop the file into the ERP system significantly reducing our time.

UiPath has streamlined our operations by digitizing our documentation and converting it to easily accessible PDF files. This has significantly reduced our physical footprint, eliminating the need for paper storage and manual document handling.

As a partner of UiPath in our region we are required to take all the Academy courses so we can better service our clients and share our use cases.

We have 1,000 clients around the world, each with unique invoice formatting preferences. Our AI system efficiently sorts these invoices based on their specific formats. By automating more processes through AI, we've significantly improved efficiency. For example, while standard OCR takes a minute to process a PDF invoice, our AI system does it in just two seconds.

UiPath has helped speed up our digital transformation. We have created a large data lake to help with analytics.

We require human verification for the final invoice numbers. Using UiPath the number of human errors has been reduced to one percent.

UiPath has saved ten percent of our employees' time by automating the invoicing process, translating the invoice language, and emailing it to the original user.

UiPath helps save costs. We can keep the license costs down by using one API license to convert all our PDF files into Word.

UiPath is well-suited for automating tasks within Oracle applications and can be deployed on-premises or in the cloud. This flexibility is particularly advantageous when dealing with sensitive data that cannot be migrated to the cloud for security reasons.

UiPath needs to improve its integration with Microsoft products such as Office, SharePoint, and PowerPoint.

I have been using UiPath for two years.

UiPath is stable.

UiPath can scale to our needs.

The technical support is good. We rarely have to use them.

Positive

For general automation needs, we choose Microsoft Power Automate due to its cost-effectiveness compared to UiPath. However, for Oracle-centric automation, where stability is paramount, we rely on UiPath.

The initial deployment was complex. Many settings within the orchestrator need to be set before running a job. Once we implemented UiPath we had our user team keep an eye on it for one month to ensure it was stable, scheduling only attendee jobs before moving onto more complex automation.

In our region, we have a team of 15 to 25 people for the deployments and a smaller team of five in North America.

We implement UiPath in-house.

UiPath is expensive compared to the competition. We pay a license fee that is over 20,000 USD.

We evaluated Automation Anywhere, Power Automate, and UiPath. Automation Anywhere and UiPath are more expensive than Power Automate.

I would rate UiPath a nine out of ten.

We do require the assistance of IT to help increase our digital transformation.

Maintenance is required when updates are made to a process or component. Our team of 25 is responsible for the maintenance as well.

We have a lot of SAP Extract, transform, and load (ETL). We have human resources and time management. We have a very diverse tool landscape due to natural growth. We are in a very early stage of transformation, so we use it to bring information into multiple systems at the same time.

We also have a good few financial use cases related to tax. We work in Europe. Within the EU, there are different regulations, and sometimes, we have very short deadlines. On the third or first business day, we have to get information out of 16 or 17 SAP systems and format them. We have to get them out to Italy and Spain for government stuff.

The objective that we were trying to achieve by implementing UiPath was hard cost savings, but I changed that a little bit. It is not the right technology for hard cost savings. We have now changed it to quality and efficiency, and what they do with quality and efficiency is up to them.

Currently, we only use the core RPA. We joined the company only eight months ago. We worked for another company before, and that company is at a very early stage. We are setting up our CVs and our citizen development program, so currently, we only use core RPA and core automation services.

We are not using AI yet, but we are about to change that with Document Understanding. In the company where I worked before, we used Document Understanding, and it helped us a lot.

UiPath automations have increased the accuracy of our operations. We have a lot of peak sessions with finance and techs. There are quite high penalties if we get something wrong. For example, if we calculate our tax incorrectly and we pay too much, that does not mean we get the money back. If we pay too little, we also have to pay a penalty fee. We have reduced the error rate by over 25%. We saved 1.24 million last year. That is one aspect. The other aspect is the peak time work. We had a team of people coming in on the third business day at 5 am. I had to download all the reports and things like that because they had to get the report out by 12 pm. If they were not out by 12 pm, we had to pay a penalty. After automation, people came in at 8 am, and the reports went out by 10 am. 

I like the low-code/no-code approach and the graphical interface. Among all the RPA tools, UiPath is the one with the easiest interface.

Orchestrator needs an overhaul. They have added so many functions that it is sometimes quite hard to find the right settings. They have a tree hierarchy with the host and the tenant. Some settings you do on the host, and some settings you do on the tenant. You need to know at which level you are to find what you need. It all looks very same.

The other thing that I have been telling them for years is the width of the activity. You cannot change the width. I do a lot of training to show something, and I constantly have to go into the advanced editor to show what is in there, but the big thing right now is Orchestrator.

I have been using UiPath for 12 or 13 years.

I have not had any issues. If something happened, it happened because of the human network.

It is very scalable.

The USA support is okay. I would rate them a seven out of ten.

Their support in Europe is good or very good if you get the right people. I would rate them between six to nine out of ten.

Their support in Asia needs improvement. I would rate them a four out of ten.

I have worked with Blue Prism. I have worked with Automation Anywhere. I have worked with what I call the Microsoft suite, which includes Power Apps, Power Automate, and Azure Logic. I worked very shortly with OpenSpan, later known as Pega. I trained at a university. I trained others in automation as part of the robotics lab at the University of Hanover. We looked at several tools there. 

In terms of comparison between UiPath and Microsoft Power Automate, given the use cases for which I normally use them, they both have areas where they are good. If Microsoft could get their documentation right, the attended series of UiPath would be in a lot of trouble. Given the whole unattended and hyper automation or intelligent automation, which is the main focus of UiPath, you need orchestration. That is where the big bucks and the big savings are, but to get the technology out with the attended bots or shadow IT, Microsoft Power Apps and Power Automate are important because they help people understand what technology can do. What we see very often is that people start with Power Apps, sometimes even with a macro, and then they realize that they have hit a certain barrier very quickly. They come to us. Initially, we take what they have and just enhance it with UiPath, and then over time, we bring the functionality from the macro, Power Apps, or Selenium and migrate them into our things.

Currently, we are on-prem, but we are migrating to the cloud in November. We are currently not using the latest version, but with the migration, we will be.

I was involved in its setup. The Orchestrator setup could be easier. There are a few loopholes that you need to understand. UiPath Studio is straightforward, but the setup of Orchestrator has become a little bit more complicated over time. You need to connect them to bots, and you need to know what type of user you need for what type of robot, which has become more tricky. Overall, the setup of Orchestrator and certificates can be a bit challenging.

In terms of the implementation strategy, we took a test server and put it on. We did some testing with our network and information security team, and once they were happy, we moved it out to production.

For the current implementation, we did not take any help. The first one was done by a partner, but they did not do a good job. I did the second installation on my own because I knew how to do it.

In the previous company, they had a partner system. 

I do not like the enormous jumps that they have had in the past. The ROI has become a lot harder because of the pricing changes. When you have time to plan for it, the ROI is there. If it was cheaper, it would make my life easier, but on the other hand, it is worth it. These jumps year after year are a problem for me because then I have to go back and say that prices have increased by 30% percent, and I get asked, "For what?" It takes a lot of time.

In this company, UiPath was already chosen. In the company before, I looked at all the big ones. I chose UiPath for the ease of use. 

I would advise finishing UiPath Academy courses. After you have finished them the first time, finish them the second time.

I would rate UiPath a strong eight out of ten.