UiPath Platform Reviews

My main use case for UiPath Platform involves using agentic automation in business process automation, having human-in-the-loop automations, and including a business human review piece in between for the most critical frontline-facing automations and decision-making automations.

For example, when we receive a claim submitted by a customer or passenger, we have a bot reading those invoices, understanding it, and running it through OCR with an NLP piece connected to it. The AI takes a decision, suggesting how much refund a passenger or customer needs to receive, and it then submits for review by a human agent. The human agent reviews the amount and claim criteria, and either approves or rejects the claim. When the human approves, an automation piece goes ahead and grants the amount to an end user or customer.

The best features UiPath Platform offers are agentic test automation, the ability to record and build automation quickly, as well as Mining, Process Mining, and Communications Mining.

Process Mining and Communications Mining have helped my team significantly. For instance, we have a process where we receive 50,000 emails a day, and reviewing those emails and categorizing them into the right category takes time. Therefore, we have a Communications Mining piece in between which reads those emails and categorizes them into the appropriate bucket so that high priority items can be targeted first.

UiPath Platform has positively impacted my organization greatly. We achieve a significant ROI, and our entire team is covered through automation to the extent that we pay for ourselves. The solution has reduced human error and freed up employee time, leading to an increased ROI and enabling us to achieve FTE savings that pay for the team itself.

I do not currently have an answer on how UiPath Platform can be improved. At the moment, I do not feel there is anything that could be better or any small improvements I would like to see in UiPath Platform.

I have been using UiPath Platform for five years.

I can share that year over year, we produce at least 100 plus FTE savings, demonstrating a solid ROI.

My teams have used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath include training for new team members and new joiners. UiPath's user community provides significant value to its members.

My advice to others looking into using UiPath Platform is to try it, keep learning from the Academy, and keep developing. I would rate this review nine out of ten.

Public Cloud

Amazon Web Services (AWS)

My main use cases for UiPath Platform in my current organization involve automation, so it helps with use cases where I don't want to do too much coding, where it's easier to pick up and I want Orchestrator. 

An obvious example of automations I've done is onboarding. We onboard users with various applications through UiPath Platform. So the ticket will come in, the bot will pick up the ticket, it'll go to all these applications, give you the access you requested and then it closes the ticket as well.

Originally for onboarding, we had many errors happening where the wrong access was given or admin access was accidentally approved. Now, when the bot picks it up, it'll check stuff like that. And if it's admin access, it will go to an extra approval step. Before, it might have been accidentally slipped through and it would be a lot of user error in that case. So now we don't have any errors for onboarding.

The features of UiPath Platform that I find most valuable are probably the orchestration part. You're able to see everything happen in real-time. You're able to see the logs as well. Everything's all in one application.

It's difficult to say where UiPath Platform could improve. Many of the improvements that I want are something they're planning to have done. 

An example would be Agentic AI; it was something that I wanted a bit ago. An integration with various other software that they spoke about today includes Google Cloud, Salesforce, and similar platforms. It's still coming out. I don't see everything, so it's hard for me to pinpoint something specific that they don't have on their roadmap.

I have been working in my current field for almost eight years now. I have been using UiPath Platform for six of those years, or five of them.

I would assess the stability and reliability of UiPath Platform and its bots or automations as pretty good. I would say reliability is very based on the developer. In terms of software, how it was built.

The plan is always to expand more. There's always something to do. As the company grows, so does the workload. So there's definitely a lot more work now. We currently sit at probably about 30 to 50 bots. We're looking to expand, probably double over time.

Prior to adopting UiPath Platform in my company, I had used other automation software, such as Power Automate, Automation Anywhere, and Python has a bunch of libraries that are available. 

We've used what we consider the best tool for the job. If it's within the Microsoft environment, we'll go towards the Azure stack rather than UiPath Platform. My current company, when I joined, already had UiPath Platform. They saw that UiPath Platform was pretty much a big leader in the space for RPA. It's a pretty big name.

My experience with deploying UiPath Platform and robots is pretty simple. It's very user-friendly. You don't really need a software background to pick it up. Deploying is just a couple of buttons.

We reduced our onboarding time for new developers from one to three days of the ticket closing to within the hour, 30 minutes.

I have evaluated other RPA solutions to compare with UiPath Platform in terms of both pros and cons; probably the biggest competitor would be Power Automate. It has the backing of Microsoft, which is huge. They have OpenAI, they have native connectivity with their entire environment. So it's a really big pro. The con is they're not very good at orchestration; they're more workflow-based, so that's a drawback. That's where UiPath Platform has an advantage.

My advice for someone who is considering UiPath Platform is simply to do it. A ten out of ten for me would be having native integration with everything I'd want and I don't think that'll ever happen. I'd want is Teams, however, Microsoft owns it, and they wouldn't give it away. 

On a scale of one to ten, I rate UiPath Platform an eight. It's a really good platform in terms of what it does and what it's offering now; it's getting better.

Public Cloud

Microsoft Azure

I mainly use UiPath Platform for cross-domain processes, including HR, admin, IT, and finance, as well as working for global clients.

UiPath Platform is an RPA platform that I am currently using. Regarding the functionality part of UiPath Platform, I would say the best function is Orchestrator, as it is very easy to understand the insights of a particular bot or system.

When we talk about agentic automation, it definitely helps me to address challenges and is helping a lot when the decision-making is not an easy task for a bot or a human to decide on.

Based on my experience, UiPath Platform definitely helps my company to reduce human error and free up employee time; we are drastically reducing human errors and saving a lot of FTE.

The main benefits UiPath Platform provides for me include cost savings and time savings, especially with the recent deployment of a multi-bot architecture, which significantly reduces processing time.

If we consider points for improvement for UiPath Platform, I think the pricing needs to be looked at, particularly in comparison to Power Automate licensing, which is more affordable.

Regarding functionality improvements for UiPath Platform, I would suggest adding direct integration with specific tools like Claude or Copilot CLI to enhance user experience.

I have been working with UiPath Platform for more than nine years.

I would rate the stability of UiPath Platform as nine; it is one of the best in the market.

For the ability to scale and expand, I would rate UiPath Platform as eight or nine, but there is still a lot of room for improvement.

I would rate the technical support from UiPath as an eight; it is fine but not that great.

The setup process for UiPath Platform is medium; it is not that complex, but some understanding of the process is necessary.

I am still working with UiPath Platform, but also work with Power Automate as well. I work with both UiPath Platform and the Microsoft Power Platform.

I found my experience with UiPath Academy to be useful; I would rate it ten out of ten, as the courses are really good.

UiPath Platform user community is useful; I find the forum and community helpful, even though I do not get that much time to participate due to my location.

I do not have much exposure to UiPath Communications Mining; I know the basics but have not built a project or POC on that.

From agentic automation, the outcome I achieve includes a score that helps me understand how my agent is behaving, which is valuable for assessing if retraining is necessary.

I would rate this review as a ten out of ten.

Hybrid Cloud

Amazon Web Services (AWS)

I have used UiPath Platform for process mining to find automation opportunities, specifically for the P2P, Process to Pay process. We found the insight we wanted. In my team, UiPath Platform used to be utilized by three or four people; however, I'm not certain how many people can use it.

The best features of UiPath Platform are that it is quite user-friendly and easy to understand.

The user interface of UiPath Platform is easy to use; you can understand what you need to do, and the navigation is good and easy to find.

In our organization, UiPath Platform improved the P2P process, where there were some manual steps such as the approval process that was done manually. We suggested making it automated; it helped maintain the hierarchy to get approval and was quite fast. After that, we saved a lot of time with increased accuracy, which was beneficial.

In UiPath Platform, the area that may have room for improvement is the language, which is quite difficult. From the SQL perspective, it feels more manageable to handle or write, but the language needed to create some KPIs in UiPath Platform is quite challenging.

I have compared UiPath Platform with other automation tools such as Power Automate and Celonis, and while they were quite similar, I still have concerns about the programming language only.

I have used UiPath Platform for one year.

I would rate the stability of UiPath Platform as nine.

Positive

UiPath Platform is scalable, and I would rate it an eight for its ease to upscale or downscale the solution.

Positive

I would rate the technical support for UiPath Platform as nine.

Positive

I have used the academy courses to learn about UiPath Platform.

I am satisfied with the academy courses for UiPath Platform; they are good and easy to understand. One suggestion is if they could put more videos on more use cases; that would be great.

It took maybe a few days to set up UiPath Platform; I don't remember exactly, but it took some days.

I cannot provide an exact number, but UiPath Platform reduced human error quite significantly. I cannot give exact numbers, but we did implement some automation using that platform, which enabled us to find some automation opportunities that we implemented. The reduction may be around 10-20%.

UiPath Platform has saved us approximately 50.

I think the pricing for UiPath Platform is cost-efficient.

I haven't tried using communications mining in UiPath Platform, and I haven't explored that area, so I cannot comment on it.

I would recommend UiPath Platform to other users; however, I would mention that the programming language can be quite difficult. If someone is good with programming languages and has a good understanding, then it's fine; it's good. I would rate this review an eight overall.

I have been using UiPath Platform since 2017, primarily for training purposes and not for development purposes.The time I spend on installation and deployment is based on the project, as it is not a specific time; sometimes it may take more time, such as 10 hours or 12 hours.This affects my business as I am using UiPath Platform solely for my training purposes, not for development purposes. I am currently teaching UiPath Platform but not developing for my projects.I am providing UiPath Academy courses as part of my training programs.On a scale from 1 to 10, I would rate the technical support from UiPath Platform as a seven.

What I appreciate about UiPath Platform is that we can automate more things here, and especially because it is user-friendly and secure software. I have used many software solutions such as Automation Anywhere and Blue Prism, but I particularly appreciate UiPath Platform for its user-friendliness.UiPath Platform has definitely reduced human error in my organization and has also freed up employee time.UiPath Platform has positively impacted my organization by providing significant benefits, as it is user-friendly and free of cost, allowing me to teach students without incurring expenses compared to other software that charges for licenses.The biggest benefit I have seen from UiPath Academy is the availability of all developments, including the community's Q&A and up-to-date videos, which are extremely helpful.UiPath Platform integrates well with third-party applications; most of the time, we are using Excel, Google Sheets, and AWS, and we also collaborate with SQL Server occasionally.

There are a few drawbacks to UiPath Platform; while it works beautifully, sometimes certain features are not available. The UiPath Platform community members upload all the packages inside the software, so if something is not working, I can go there and search for the specific packages and download them, so there are no issues at all.The features I face issues with mainly involve software updates; the current version is totally different from what was available in 2022 or 2023, which sometimes leads to complications.I would appreciate seeing more features integrated into UiPath Platform, particularly Intelligent Process Automation such as Agentic AI and other artificial intelligence enhancements, as these would make it easier to develop projects such as data extraction from PDFs.

I have been using UiPath Platform since 2017, primarily for training purposes and not for development purposes.

Performance-wise, UiPath Platform is stable, and I have only used the free version; I have never purchased any version. I do advise my students to purchase certificates, but otherwise, there are no problems at all.

UiPath Platform is definitely scalable, making it suitable for future growth.

On a scale from 1 to 10, I would rate the technical support from UiPath Platform as a seven.

Positive

I have used many software solutions such as Automation Anywhere and Blue Prism, but I particularly appreciate UiPath Platform for its user-friendliness.

I face very easy challenges when deploying UiPath Platform, as it is very easy to deploy the projects in the Orchestrator.

As I mentioned, I am using the free version of UiPath Platform, so I am not incurring any licensing costs.

Regarding the monitoring features of UiPath Platform, while I usually do not need them for my current operations since they are not development projects, I guide my students on how to monitor during our classes.The deployment model of my UiPath Platform is not cloud-based directly; I do use the cloud version with Orchestrator, but the maximum I utilize is the desktop mode.I have not started with Agentic Automation yet, but we are planning to start using Agentic and Generative AI as well.I would rate this review as a nine overall.

Hybrid Cloud

Amazon Web Services (AWS)

The main use cases for UiPath Platform are automations within the company across different departments. So far, we have only looked at RPA in UiPath Platform, but Document Understanding is the next one, and Agentic. We are evaluating Agentic right now, but we only have a license for RPA and DI now. We are working on an RPA use case right now, the first use case, while Agentic is under evaluation. We don't have a license for it, but we are trying to see if it's going to fit our use case.

My team and I have used the vendor's UiPath Academy courses. The biggest benefits that I have seen with UiPath Academy are the clear step-by-step instructions on taking you through the different tools available. I think UiPath Platform is the best; based on my research, I think it's one of the best for enterprise-level automation, while we use multiple tools for personal automation, but for enterprise-grade automation, I think it's the best out there.

I am still in the evaluation phase of UiPath Platform, so I don't know how it can be improved or what additional features should be included on the next release right now, maybe next year.

I have been using UiPath Platform for three months.

I will have to wait and see to assess the stability and reliability of UiPath Platform, as nothing is in production yet.

I will have to wait and see how well UiPath Platform scales with the growing needs of the organization.

I would evaluate the customer service and technical support so far as pretty good. On a scale from one being the worst to ten being the best, I would rate my customer service and technical support as nine.

Positive

Prior to adopting UiPath Platform, I was using Kofax to address similar needs.

My experience with the pricing, setup costs, and licensing has definitely been more money, and it has caused some confusion in the company compared to the competitors.

I could see a return on investment with UiPath Platform, but nothing is in production yet; I can see it's coming.

Before selecting UiPath Platform, I considered Automation Anywhere and Kofax, and we looked at all those options, as we even have a Kofax environment currently running.

What stood out in my evaluation process regarding UiPath Platform was definitely positive, and that's why we went with it. The factors I considered when making the change were definitely not cost, because that's way cheaper, but it's more for the enterprise-level automation that is the reason for moving to UiPath Platform. Nothing is live yet with these features, so we're just waiting, maybe a couple of weeks. I don't have thoughts about UiPath Platform user community in terms of value that I can gain by being part of it yet, since it's only been three months. I would rate UiPath Platform between eight and nine out of ten.

Hybrid Cloud

Microsoft Azure

I use this solution to automate processes and do screen scraping, image recognition, and other tasks.

UiPath Platform helps significantly in automating manual tasks. It reduces the workforce and the execution time required for operational tasks, so it provides good support.

The best feature about UiPath Platform is the role-based control access, which I have appreciated the most because whenever we want to implement securities and compliances, we can control the access for the solution.

AI-powered automation, combined RPA with AI, is the second best part, and the prebuilt automation concepts reduce the development time, which is the third best feature I appreciate. 

The UI is very user-friendly; if you are not a techie person, you can normally use drag-and-drop flows for a designer in UiPath Platform Studio, which is phenomenal, and when a non-technical person is going to use it, they can learn this particular process in a smooth manner.

Sometimes, regarding the limitations, heavy-level architectures and structures are needed, such as architectural setup required to boost IT support for long-scale automation. The learning curve, while low-code advanced automation is related to AI and ML, requires substantial technical knowledge. There could be some performance issues, such as automation breaking when UI elements change frequently, so these are limitations which I face, and these are the areas where UiPath Platform can improve.

The license pricing is very high, so compared to other competitors such as Automation Anywhere or Power Automate, it could be more competitive if these things were matched with the competitors.

I have been using UiPath Platform for the past three years.

The stability rates at eight out of ten. 

The scalability is impressive. Enterprise automation for small and large projects is easy, which is phenomenal.

We have 500 users using the solution.

I would rate their technical support a nine out of ten. Logistic support and integration is quite smooth; every time I required support, the support team was available and provided me with whatever assistance was required.

Positive

Blue Prism is one of the solutions that I have used, but it is less flexible for citizen users. The second solution I have used besides UiPath Platform is Microsoft Power Automate.

The deployment was easy. It doesn't require any maintenance.

It has reduced operational times and costs, particularly concerning manpower and the repetitive time needed to establish any process. It has positively impacted us and provided us with excellent solutions with phenomenal processing time. This was precisely what I needed.

It is expensive and not competitive compared to other competitor tools.

I have been using UiPath Platform for the past three years, and my experience is quite good with these process automation tools; I highly recommend this.

Users can utilize it because the UI is very simple and easy to use for non-technical persons. It helps overcome all the limitations, and the stability is very high, so it is reusable for multiple processes and purposes. I recommend all users to use it.

My overall rating for UiPath Platform is 8 out of 10.

On-premises

I have automated web automations where I jump into a website and read the details of requirements, updating them and submitting forms as well as raising tickets using UiPath Platform.

I participated in the initial setup and deployment of UiPath Platform.

UiPath Platform's initial setup is very simple, as we provide the servers and email for the bot's automation, usually supplied by the company, along with database servers that should already be in place.

UiPath Platform's most valuable feature is the recorder, where I can record manual actions and it automatically generates code that I can adjust for ready-made code. Recently, Agentic AI came with UiPath Platform, which is an excellent feature I am still exploring.

There are free courses available at UiPath Academy, and performing well in these courses provides coupons for certifications that allow me to take certification exams at a discounted price. This helps with real-time knowledge.

Being part of UiPath's user community has helped many clients reduce their FTEs and gain more profits by automating manual actions.

Using Agentic AI, which integrates AI with UiPath Platform, allows me to give prompts or lines to the Agentic bots, enabling them to generate or automate flows easily and streamline developer tasks.

Using Agentic AI should easily save fifty to sixty percent of time because if I have already prepared or trained my bot with the actions, it can handle manual examples like chatbots or HR tools effortlessly.

UiPath Platform could be improved security-wise by adding easy variables or integrations with scripting, enabling easier integration with other tools or websites with just one or two actions.

Security improvements are needed in the credential managers or security managers of UiPath Platform, allowing me to securely store emails, customer details, or credentials of websites or tools, ideally with encryption.

I have been using UiPath Platform for the last one and a half years.

UiPath Platform's stability and reliability are definitely present.

I have not experienced any downtime, crashes, or performance issues with UiPath Platform; it runs smoothly unless there are server issues, which can occur anywhere.

Staying stable with UiPath Platform is very important because if the tool becomes unresponsive or the application I am interacting with does not respond, it can impact my business. It delays my work and requires me to request clients to give me some time until UiPath Platform is up.

UiPath Platform definitely has a good production score compared to other tools, handling minute exceptions effectively and managing windows and web automations with expected results.

I do not often communicate with UiPath technical support since there are UiPath forums where I can discuss doubts, and many senior developers or architects are available to provide several replies and solutions.

I have used Blue Prism for the same use cases before UiPath Platform, but the same use cases were not used in UiPath.

I am currently using both UiPath Platform and Blue Prism simultaneously.

UiPath Platform's initial setup is very simple, as I provide the servers and email for the bot's automation, usually supplied by the company, along with database servers that should already be in place.

I have not faced any challenges during the setup or deployment of UiPath Platform; it is quite simple.

I participated in the initial setup and deployment of UiPath Platform.

I am a developer, not a customer of UiPath Platform, nor am I an integrator, reseller, or consultant.

I am not aware of the pricing and licensing of UiPath Platform.

My company has UiPath Platform.

I have completed the Agentic AI UiPath course and also the Business Analyst Professional course from UiPath Academy.

Since I am still exploring Agentic Automation, I have been working with UiPath Platform for only one and a half years and am not certain about the outcomes yet.

My overall experience so far using UiPath Platform's Agentic Automation capabilities has been positive. I have been in RPA for six years; with UiPath Platform, it is around one and a half to two years. I have known the tool for a long time, but I did not get a real-time chance to work on projects until recently.

I do not think additional materials on UiPath Platform are required; anyone wanting to learn UiPath Platform can directly register with UiPath Academy for real-time knowledge and expertise, as external materials are often incomplete.

My overall review rating for UiPath Platform is nine out of ten.

On-premises

Other

Our use case is business process automation where we use UiPath Platform to automate different manual processes that are being done today at different business units in the company end to end.

The first best feature in UiPath Platform would be the Elastic Robot Orchestration, ERO, that helps to scale up or scale down robot devices automatically for cost optimization. The second would be the overall tenant concept in the orchestrator that isolates data and view based on function, ensuring security. The third would be its excellent integration capabilities with multiple applications, allowing for easy data pulling in our automation.

We have generally integrated it with most Microsoft-based applications such as MS Dynamics, SharePoint, Teams, and Outlook, as well as some non-Microsoft applications such as S/4HANA, SAP, and Salesforce.

For email automation, we are using the Communication Mining feature in UiPath Platform, allowing us to train the email documents to assess tone and content with about 90% accuracy.

In terms of UiPath Platform itself, I think improvements could be made to the UI arrangement to make it more user-friendly and simpler. The operational support is generally good, but often starts from scratch when we reach out with problems, resulting in wasted time. Finally, the cost and complexity of licenses could be simplified as some similar vendors provide features at a lower cost.

We have been using UiPath Platform since 2021.

I would rate the stability of UiPath Platform a nine, stating that downtime, bugs, or glitches are very rare.

The system is scalable. I would rate the scalability a perfect 10.

The UiPath Platform user community has been excellent, being very responsive, and we often seek help there to find solutions. The community team also organizes events regularly.

I would rate the technical support an eight.

Positive

We also use UiPath Platform besides Automation Anywhere.

If I compare UiPath Platform with Automation Anywhere, UiPath Platform's core RPA product is much more mature, with enterprise-grade features that Automation Anywhere still lacks. However, Automation Anywhere offers a simpler and faster go-to-market approach for automation development.

We are using the regular RPA platform instead of the Agentic Automation.

For email automation, we are using the Communication Mining feature in UiPath Platform, allowing us to train the email documents to assess tone and content with about 90% accuracy.

UiPath Academy is a one-stop solution that serves as a proper training platform, which we have integrated with our in-house training platform to keep our developers and solution architects up to date with new features and capabilities.

It depends on the use cases; we perform a cost-benefit analysis for every new use case, determining whether it is related to headcount saving, regulatory and compliance saving, or faster processing. In general, we keep a threshold of 100k US dollars in terms of direct FTE savings for each automation use case.

In terms of processing speed, we see a reduction of at least 50% to 60% after automation, which translates to significant time or effort savings per use case.

I would rate UiPath Platform an eight in terms of cost efficiency, with one being cheap and ten being expensive.

UiPath Platform works when reviewing the solution.

Since it is a SaaS platform, there is no maintenance required on our part, as everything is managed by the vendor.

I would definitely recommend this product to other enterprises as it is an enterprise-grade level RPA software, although it might not suit organizations operating at a lower scale or margin due to cost.

Overall, more than 1,000 users utilize the solution. I would rate this review a nine.

Public Cloud

The main use case for UiPath Platform is RPA, or more specifically, Intelligent Automation.

The features of UiPath Platform that I appreciate the most are Queues and Orchestration. These features have benefited my organization by saving hundreds of thousands of productivity hours and labor hours per year.

My team has used the vendor's UiPath Academy course. The biggest benefit that I have seen from the academy is that it gets people started quickly and provides a consistent foundation in how to use the product.

UiPath Platform can be improved by including the ability to build human-in-the-loop interfaces with chat and with web apps in the next release.

I have been using UiPath Platform for ten years.

I would assess the stability and reliability of UiPath Platform as high; in the last eight years, we have probably submitted fewer than five support tickets, and I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales very well with the growing needs of my organization. We have expanded usage to every corner of the company, and the process has been smooth, supported by a rich citizen developer program.

I would evaluate customer service and technical support as having recently improved, considering there was a year where I did not speak with any representative of UiPath.

Positive

Prior to adopting UiPath Platform, we were using Pega Systems and Kryon about ten years ago to address similar needs.

My experience with deploying UiPath Platform has been seamless and has gone exceptionally.

I have seen a return on investment with UiPath Platform, including hundreds of thousands of hours saved per year.

My experience with the pricing, setup costs, and licensing is that pricing is the weakest part of UiPath Platform, which is driving people to other vendors.

We are constantly evaluating platforms and technologies; for RPA, it would be Power Platform, and for agentic workflows, crew.ai, and all the other small ones were considered before selecting UiPath Platform.

My advice to another organization considering UiPath Platform is to evaluate use cases carefully, figure out the right ones to put on the platform, educate the developers really well, have them take academy classes, or bring in a partner to build the first few.

On a scale from one being the worst to ten being the best, I would rate UiPath Platform overall as a nine.

On-premises

Amazon Web Services (AWS)