UiPath Platform Reviews

My main use case for UiPath Platform is mostly in test automation.

A quick specific example of a test automation task I handle with UiPath Platform is supporting different ongoing projects which go through different applications, both web and desktop applications that support testing in QA.

The best features UiPath Platform offers include its Orchestration, which makes it easier to handle all the testing.

UiPath Platform's orchestration feature makes my day-to-day work easier by helping with all scheduling, monitoring, and then fixing issues easily and rerunning them again.

UiPath Platform has positively impacted my organization by helping us reduce the time in the overall testing life cycle.

The amount of time saved due to test automation has helped us run more automations and save considerable time. A rough estimate of how much time I have saved is that a normal testing cycle before UiPath Platform used to take around three months, but now after implementing and using UiPath Platform, it takes one and a half months.

UiPath Platform could be improved by having more documentation on what all applications can be utilized in an easier way.

I have been using UiPath Platform for about two years.

UiPath Platform is stable.

UiPath Platform's scalability is good so far.

UiPath Platform's customer support is good so far.

We did not use any other solution before UiPath Platform.

The return on investment is mostly in time saved in terms of the overall work that has been done.

My experience with pricing, setup cost, and licensing for UiPath Platform is overall good with how the pricing is working along with the setup cost and licensing.

I did not evaluate other options before choosing UiPath Platform.

My advice to others looking into using UiPath Platform is to make sure to have your requirements clear when you begin developing your automation with UiPath Platform.

My thoughts on UiPath Platform's user community are that it is good and helps to understand the application in a better way.

We have not used Agentic Automation yet and do not have challenges we are looking to overcome by leveraging Agentic Automation's capabilities.

I would rate this review a 9.

Hybrid Cloud

Google

My use case with UiPath Platform depends on the customer, as I am an expert architect. I build applications, build projects, help customers provide business solutions, ask questions, answer questions, and resolve issues.

The best features in UiPath Platform are the Agentic Robots, which provide a kind of intelligence. 

UiPath Platform offers excellent support and training. They provide free training, unlike Blue Prism. I worked with Blue Prism for three years, and you have to pay for training and certificates there. 

The support is good, and the price is the same as Blue Prism. For me, it is the best number one in the world for bots.

Agentic Automation is a new technology that they built this year. Previously, with the UiPath Platform, we had a robot that we asked to do business actions, but with Agentic, the robot can think. The robot performs actions, and Agentic can make decisions if we program it to make decisions. The customer doesn't do anything. It's a revolution in AI.

My clients have replaced personnel and saved a significant amount of money. For example, I have customers who had 11 people to work, and after one year of using the UiPath Platform, they saved ten people.

We use Communication Mining features in real time for small businesses and critical businesses. We use robots to do actions in real time with supervision through Elasticsearch and Kibana to show what happened in real time. With UiPath Platform Communication Mining, we can automate actions or responses according to the type of content in the message. We can connect to an Outlook and Gmail address.

With Agentic, it can think and provide personalized answers. It's very easy to build automations with UiPath Platform for someone who doesn't have technical skills because they have UiPath for developers and UiPath for business. For teams that don't have enough knowledge in IT, building simple processes is possible. For complex processes, more IT knowledge is needed.

The UiPath user community is extensive and informative. The majority of my clients are big companies. Most businesses share architecture and need strong architecture because the cost isn't high if you choose a strong architecture. They use UiPath Academy to learn and get certificates because there are many products and options in the application.

There has been a 90% reduction in human error. For UiPath Platform, you have three components: UiPath Studio, the robot, and the orchestrator. For annual updates, the orchestrator takes one day, while the robot and Studio each take one hour.

The area that has room for improvement in UiPath Platform is the price. 

I have been using UiPath Platform for around ten years.

For stability, the orchestrator rates at ten out of ten. It is very stable. Studio rates at a nine out fo ten, and robots rate at eight out fo ten since they work only with Microsoft.

The solution is scalable. If you want to add machines, it's very easy. However, you have to do the architecture with a professional, not just with a developer.

The vendor support is very good, and with all my customers, we have premium support. It rates a ten out of ten.

Positive

UiPath Platform is better than Blue Prism. Blue Prism's training isn't free. You have to pay to get information, and they don't have cloud. They built their cloud two or three years before, so they are behind.

The ease of the deployment depends on whether you want to know about developers or architecture. For architecture, I am alone for all customers. I administer the platform, install the production, and perform all tasks related to production. For developers, it depends on the customer. I have customers who have ten, 20, or even 50 developers.

The solution requires maintenance. You need the big update in a year, and depending on the customer, two or three updates in a year, with one update every three months, but you have to update once a year.

I can estimate that all my customers see about a 40% return on investment. This saves about 40% of time. It depends on the process; some processes save all the time, while others save significant time.

In the beginning, when I built the application, we didn't talk about licenses. We buy licenses, but after one year, we try to mutualize and share licenses with different customers to minimize the number of licenses and to minimize the cost of the application.

I rate UiPath Platform ten out of ten.

On-premises

Microsoft Azure

The main use case or business challenge I'm hoping UiPath Platform could help me solve at Jesse Heating and Air is downtime, which seems to be a really big thing. Sometimes I do bank reconciliations because our software is so old it does not connect to the bank. We currently use Jonas Enterprise, and whenever I connect to the bank, the transactions are not in live view; instead, I perform paper reconciliations. Those take me one to two days at a time, perhaps at month's end, and I've seen certain automation for reconciliations that are out there. I thought UiPath Platform might have the best one, freeing up some of that downtime so I could allow myself to do my actual controller job duties like forecasting, budgeting, analyzing, and seeing where we can improve our bottom line. But I can't do that when I'm always having to match purchase orders to invoices and physical paper copies and do all the work when I could have more downtime.

An ideal automation for me would pull from the bank automatically, whether it's a connection to Plaid or a direct connection to the bank would be preferred as it tracks transactions and can reconcile them. Then, as the invoices for these transactions come in, it can start to automate certain ones, such as those I know the supplier consistently sells material items only. It would be easy to set that up to continuously do journal entries, match that invoice to purchase order, match that invoice and purchase order to the job, job cost it accurately, and then go from there.

I think we could also use it in our service department if we were able to immediately turn calls into scheduled events on our dispatch board and notify the customer that they've been scheduled. Improving workflows all around for different types of departments would be beneficial, as well as our HR department, helping them with compliance issues.

The best features I hope UiPath Platform would offer for my organization are ease of use and seamless integration. When I mention ease of use and seamless integration, what would make those features valuable for me is that we've gone through a few ERP systems in the last couple of years, and as we've changed through different ones, we can't find the one that seems to fit our company and what we do. Secondly, the integration process typically takes like six to eight months; it's a lot of time pulling our people away from work that could be done to focus on an integration process we don't really have time for while we're maintaining operations.

I think UiPath Platform could positively impact my organization if I were to implement it by improving workflows, providing a more accurate workflow, ensuring better compliance, and improving our bottom line.

I don't have any concerns about how UiPath Platform could be improved at the moment.

I have not been using UiPath Platform recently; currently, that's why I'm here is to find out if it would make a good use case for us to start using it.

Based on my research or expectations, I think UiPath Platform is stable.

The scalability of UiPath Platform, from what I've seen or read, indicates that the scalability potential is there.

Based on my research or interactions so far, customer support has been great.

I have previously used a different solution for automation or reconciliation; we tried NetSuite's reconciliation, and it worked out relatively fine. However, it just wasn't automated; it was still self-select, and I had to go in and match each transaction myself, click by click, rather than it being a process that's already set and done.

I haven't gotten that far in my experience with pricing, setup cost, and licensing when looking into UiPath Platform.

I haven't seen any examples of using the vendor's UiPath Academy courses, but I think the training through the academy would be a good idea; however, I would like them to be able to send out a representative to the company to help out in person if need be.

I have seen a return on investment discussed in my research about UiPath Platform, mentioning fewer employees needed and time saved.

I haven't gotten that far in my experience with pricing, setup cost, and licensing when looking into UiPath Platform.

Before considering UiPath Platform, we have been looking at one company called Acumatica.

I think there's a lot of benefit to being part of UiPath Platform's user community; it's a place to go and see if any questions I might have already thought about have been answered and then to move on with any troubleshooting I might have.

I do plan to use agentic automation, which leverages people, robots, and AI agents to automate processes to address downtime. I am considering using agentic automation specifically to help address downtime in reconciliation.

By leveraging agentic automation for reconciliation, I would hope to achieve faster processing.

I have seen that the solution has reduced human error and freed up employee time in organizations I've studied, typically improving revenue in some way down the line because of the freed-up time that they get. There are a lot of extra workflows that they can now work on rather than having to be stuck spending a lot of time on one long, delayed, or long-timed-out one.

I do not have any advice to give to others looking into using UiPath Platform yet because I haven't used it.

I have given this review a rating of eight out of ten.

On-premises

Our main use case for UiPath Platform involves working across different sectors, including banking, finance, and manufacturing, as well as healthcare, where we automate processes such as bank account reconciliation and credit card reconciliation across forty plus units.

In the manufacturing sector, document understanding has helped us classify over two thousand invoices per month, significantly reducing the workload and improving accuracy when mapping data into our ERP system SAP.

By leveraging UiPath Platform, we have developed a use case with substantial data processing using IXP, allowing us to save time and improve ROI through structured and semi-structured document extraction and analysis.

In the healthcare sector, we have automated reconciliation processes that previously took one to three days down to just four hours, significantly reducing human error and improving ROI.

The best features UiPath Platform offers include its user-friendly interface that simplifies development for business users, strong integration capabilities with various tools, and robust document understanding that classifies and extracts complex documents effectively.

The ease of skill and training processes for document understanding is one feature that stood out to our team, along with its ability to understand multiple universal languages.

UiPath Platform positively impacts our organization by expanding from traditional RPA to integration services and agentic AI, which enhance decision-making capabilities.

UiPath Platform's approach to coding agent integration is efficient and reliable, taking less time to build applications while delivering quality results, making it a standout choice compared to other platforms I have evaluated.

One area for improvement in UiPath Platform is the steep learning curve for new users compared to those who have been using it for a while.

I have been using UiPath Platform for around three point eight years.

UiPath Platform is both stable and scalable, effectively deployed across a variety of clients and continuously upgraded to enhance business operations.

UiPath Platform is both stable and scalable, effectively deployed across a variety of clients and continuously upgraded to enhance business operations.

Customer support for UiPath Platform is commendable, demonstrated by how quickly they resolved a setup issue we faced in a manufacturing center within a single day.

Initially, we used Blue Prism but shifted to UiPath Platform due to its higher platform capabilities and efficiencies.

We have seen a return on investment with our cancellation process implementation, reducing workforce needs and achieving an approximate sixteen times improvement in processing speed.

The pricing and licensing costs for UiPath Platform are relatively higher compared to other products.

UiPath Academy courses provide extensive resources, enabling both developers and business users to stay updated on new features and capabilities.

Being part of UiPath Platform's user community offers significant value through access to a vast pool of knowledge and support, with quick responses to queries and shared learning.

By leveraging agentic automation with UiPath Platform, we have achieved notable results through decision integration in our existing RPA processes, which has enhanced our business workflows.

For those considering UiPath Platform, I advise choosing it for its scalability, reliability, and advanced features in both deterministic and agentic AI governance.

We maintain a partnership with UiPath Platform. I would rate this review a nine out of ten.

Public Cloud

Other

My main case use for UiPath Platform would be to automate user experience and make it faster.

The feature I appreciate the most on UiPath Platform is the web interface. I work primarily on the supporting end in the backend, so that's my go-to place to troubleshoot. These features have benefited my organization by helping eliminate waste.

My teams have used the vendor's UiPath Academy courses. The biggest benefit from UiPath Academy is understanding the process better, as it provided a good introduction when we didn't know what was happening beforehand.

My experience with the UiPath user community shows that talking to people in similar situations is valuable for troubleshooting. 

I would love to see UiPath Platform improved by having a better mobile application. Currently, while the web portion is available, the mobile app needs significant improvement.

I have been using UiPath Platform for the last 18 months.

I have not experienced any performance issues with UiPath Platform that I am aware of, and I would have known.

UiPath Platform scales effectively with our growing organizational needs. We are utilizing what we have, and if we need more, it's fairly easy to add more afterward. Though there is a cost associated with scaling, the platform remains scalable.

I have expanded my usage of UiPath Platform.

I would evaluate customer service and technical support for UiPath Platform as great. We have had no issues with support.

Positive

Prior to adopting UiPath Platform, we were considering the Microsoft solution to address similar needs, but we never implemented it.

My experience with deploying UiPath Platform was easy. We had assistance.

The process was smooth. We had help setting up the new virtual services.

I cannot share specific data points, however, I have seen a return on investment with UiPath Platform in terms of hours saved. I am not familiar with the financial aspects.

Regarding pricing, setup costs, and licensing for UiPath Platform, I don't see any of that information. From what I've heard, it's expensive and could be more affordable.

I was not part of the evaluation process for other solutions before selecting UiPath Platform.

We are not currently using the generative AI. 

My advice to organizations considering UiPath Platform is to find a good partner to work with. Having someone with prior knowledge to help is essential, especially in the beginning, as you might feel lost otherwise.

I rate UiPath Platform a ten out of ten.

Public Cloud

Microsoft Azure

My current use cases for the UiPath Platform include web development, web automation, desktop automations, and using document understanding, along with PDF automation using document understanding.

The most favorite feature in the UiPath Platform is the document understanding, and I appreciate the ability to automate the web part when applications do not have API access. The document understanding feature is based on ML technology, which extracts fields from a PDF document even when they are semi-structured or unstructured, based on the training models.

I use the UiPath Platform overall, including UiPath Studio and everything associated with it. Knowledge without scripting helps my colleagues who do not have any experience with scripting, as the UiPath Platform allows basic automation without requiring such knowledge. For some complex automations, we can integrate with VBScript and Python scripts if necessary, however, initial automation does not require in-depth programming knowledge.

There is scope for improvement in the UiPath Platform, particularly with the Web Studio feature that has been launched recently. They could enhance the object repository feature, which allows maintaining selectors externally, as there are challenges associated with changes in selectors that require updating the library and the version in the code. The Web Studio works when there are APIs involved, but it could be made more user-friendly and developer-friendly. It currently works only in cases where it is not dependent on a machine.

My total experience with the UiPath Platform is around 4.5 years.

Crashing from the tool end is very rare; only during upgrades might some issues arise. Overall, the occurrence is minimal. Proper exception handling in the code also ensures a low exception rate.

For technical support, I would rate it around eight or seven out of ten, mostly leaning towards seven plus. Most of the time, when we reach out, we have calls with the UiPath team, and we usually end up finding the solution or alternative methods.

Positive

I have used Power Automate as well. In Power Automate, it's easy to integrate with all Microsoft applications because it has direct integrations where all you need to do is change the URLs and authentication part, making it very simple to integrate with SharePoint or any Microsoft product. I also have basic insights into Automation Anywhere.

The initial deployment using the UiPath Platform was actually easy. Everything is organized in UiPath, and there is a forum available for support where users can post questions and get replies. The courses are also well-structured, making it easy for beginners to understand.

I took around two weeks to learn the basics of UiPath automation since I come from a CSE background.

The number of people required for this type of deployment depends on the timelines and project length. A basic UiPath bot would typically require one person for development.

I don't have any insights into the licensing at the enterprise level.

When considering alternatives to the UiPath Platform, options we looked into include any scripting language or similar solutions.

I have used the AI integration features of the UiPath Platform, specifically the integration concept with the LLM model where we provide a prompt to get results that we extract and send over email. This is typically used to analyze resumes for our HR team, which receives numerous resumes. Using the AI integration concept in the UiPath Platform, we read resumes uploaded to the LLM model, extract relevant data, and filter out the necessary resumes. 

I rate the UiPath Platform a nine out of ten, based on my experience compared to Power Automate and basic knowledge of Automation Anywhere. I've found UiPath to be well-organized and well-structured for beginners.

My main use case for UiPath Platform is invoice processing. An agent helps identify relevant inbound emails/attachments (invoices), then a robot validates and posts invoices into two or more Saas or app (i e:ERP platforms). Document Understanding/IDP extracts key fields (vendor, invoice number/date, totals, tax, line items) before human validation and final posting to finance.

UiPath helps by providing an enterprise-grade framework for governance and auditability in regulated contexts. It reduces the effort of rebuilding controls for each automation, supports standardized delivery, and improves reliability and consistency when handling client-facing processes.

The most valuable capabilities for my use cases are Document Understanding/IDP and IXP for processing and classifying documents at scale. UiPath Studio also stands out: the activity library and reusable components allow fast development with consistent design patterns across projects, supporting maintainability and centralized deployment.

UiPath is a leading platform for enterprise automation. For my use cases, the main improvement area is agentic/LLM-based automation maturity in production; especially consistency, controllability, and reducing the iteration required to reach stable results. Continued enhancements to guardrails and human-in-the-loop workflows would further strengthen large-scale deployments.

I have been using UiPath Platform for seven years.

UiPath Platform is the best in terms of stability.

Regarding UiPath Platform's scalability, I have never tried scalability with a hundred or thousand robots, but they say it is easily scalable. I have never had those clients where I could put a hundred to a thousand robots, but they say it is scalable easily. I trust them.

The customer support for UiPath Platform is good.

Positive

Before choosing UiPath Platform, I evaluated options such as Blue Prism and Automation Anywhere.

I have seen a return on investment of around a huge return in three to six months, which is a short time regarding the usual SaaS products from two to three years ago or 18 months prior. Now with UiPath Platform, you can deliver a return on investment in three to six months. It depends on the complexity of the workflows.

Overall, the experience with pricing, setup cost, and licensing has been acceptable. The key is to size the licenses to the automation strategy and expected utilization to ensure predictable ROI.

I evaluated Blue Prism and Automation Anywhere, but selected UiPath for its overall ecosystem and delivery speed for enterprise automation—particularly around development experience, orchestration, and document processing for end-to-end workflows.

I would rate UiPath Platform 9/10. Start with a high-volume, well-defined process (e.g., invoices), define ROI metrics upfront (cycle time, volume, error rate, cost of errors, build/maintenance), and scale gradually with clear governance and reusable components.

Private Cloud

Other

The UiPath Platform is used to automate business processes, mainly task automation and process automation that requires manual repetitive tasks. It is similar to Blue Prism, with additional integration capabilities such as Salesforce, CRM, and a better ecosystem. It is a low code, no code development tool for rule-based process automation.

The UiPath Platform helps enable end-to-end automation, but it is not suitable for all processes. The product is designed for rule-based automation. The machine follows the same instructions every time to automate manual repetitive work. If your pathway changes, considering the difference between deterministic versus non-deterministic or stochastic automation, the UiPath Platform is more deterministic. It performs the same exact actions every time. If the work requires different paths each time with dynamic decision-making capabilities, you would need to look beyond the UiPath Platform or integrate it with AI agents.

Some of the most valuable features of the UiPath Platform are its ease of use. It is low code, no code, and they are the leader in RPA software. They have a head start in integrating agent automation into their framework. There is agent process automation, which is still yet to be proven, but they are making progress compared to other RPA providers who are not as advanced as the UiPath Platform in terms of their agent adoption.

The areas where the UiPath Platform could be improved are in how most companies are adopting agent-tech AI. We will have to monitor how they are integrating it with agent-tech AI. Based on the literature, the UiPath Platform is taking concrete action, as they released their agent-tech framework last week. It is very difficult, so we will need to assess that and see how the product evolves into the agent-tech feature API integration.

I have about two years of experience with the UiPath Platform.

I have dealt with the support and customer service at the UiPath Platform. They are very comparable. Blue Prism got acquired, but the UiPath Platform remains its own entity and is growing compared to its two main competitors, Blue Prism and Automation Anywhere.

The UiPath Platform has a strong user community. It is very adept and has extensive training available. The user community is mature, and users receive proper support from the community to complete their work.

Positive

At my previous company, we used Blue Prism extensively because it was our standard product. We evaluated the UiPath Platform but did not use it for any use case implementation. We used it only for comparison and analysis purposes. We had already decided to use one tool, so we never saw the value of adding another RPA tool within the organization.

The UiPath Platform helps reduce human error. When a task needs to be done by 10 people, those individuals might do things differently. If a human has to enter data, they may mistype or forget something. These tasks can be automated. It can be integrated with auto-correction and auto-population of the screens presented to the digital worker. Over time, as automation matures, errors can be fixed, ensuring consistency or improvement in work processes. Every transaction is processed with the same exact logic or steps configured, which helps bring consistency and reduces human errors over time.

The UiPath Platform saves costs for organizations, saving about 30 to 50% per business process. When comparing to manual processing, if 10 people were needed before automating the process with the UiPath Platform or Blue Prism, it can be reduced to three to four people per process, resulting in huge savings in manual effort.

The UiPath Platform speeds up digital transformation and reduces its cost. For simple processes that are well-defined and have significant manual effort, automation can be implemented, which reduces costs. Machines are more cost-effective than humans. From that perspective, it reduces the operational costs of business processes.

The main differences between Blue Prism and the UiPath Platform are that UiPath is easier to learn based on my research. There is abundant material available, and it has many out-of-the-box integrations, allowing for more operational capabilities. Blue Prism is solid but became stagnant around 2017-2018 when focus shifted toward the UiPath Platform. Blue Prism was once the leader, but since 2018, the UiPath Platform has improved. I haven't used the UiPath Platform extensively to provide a firsthand assessment, so my knowledge comes mainly from literature.

I do not use the agent-tech automation with any platforms. The agent-tech is a new feature within the UiPath Platform, and they started integrating it in the last six months. I have not seen their offering, but based on documentation, they have developed a framework for agent development and automation integration.

Regarding the ease of building automations using the UiPath Platform, end users still need some specialist skills to build. It is not as end-user friendly as some other tools, but it does not require deep technical knowledge. It is low code, no code, and everything is drag and drop. Configuration management using their studio is effective.

The UiPath Platform does not necessarily replace existing systems but connects to different systems already in place. It creates a layer on top that reduces the need for human intervention, enabling machines and robots to do most of the work.

The time saved due to the UiPath Platform depends on the employee. It reduces the workload for end users whose work is now performed by robots. The saved time can be used for other tasks. When processes have seasonal variance, such as quarterly, monthly, or year-end processing, the transaction volume increases, so workload can be better managed by adjusting digital workers.

I rate the UiPath Platform an eight out of ten.

We are using UiPath for some automations. One of the roles that I have handled over the last two years was related to customer service. In customer service, you tend to have a lot of inquiries and redundant work that can be done through RPA automation. We managed to use it to reduce a lot of recurring tasks. Our experience is very nice when using automation to reduce the workload.

There are a lot of cases related to user inquiries or figuring out how to do things, as well as some tasks related to setting passwords, creating shared folders, and creating virtual machines. These types of workflows are tasks that require only line manager approval, and things can be done without daily human intervention. We have managed to automate staff onboarding and related tasks. 

I have recently changed to a governance role. I am now the governance director at the company. A part of my governance role is taking care of internal and CSR committees. We are considering using automation for good causes.

We are now both a customer and a partner of UiPath. We are using UiPath as a partner because we are selling it to customers and we are also using it internally for the benefit of our employees.

UiPath has helped us a lot to reduce unnecessary load on the agents. In customer service, you tend to do a lot of repetitive tasks. After some time, the employee or agent ends up not being happy because they have been doing the same thing every day. When you take away such reoccurring and redundant tasks, you keep the employee or the agent free to do what matters more. It increases customer satisfaction and employee satisfaction. 

UiPath frees up employee's time for things that matter and need to be done by a human. It has saved 30% to 40% of the time of the customer service staff. We can easily automate tasks that our agent is conducting. The benefits are seen more outside working hours when you have fewer people working.

UiPath helps us be more efficient by freeing staff from doing unnecessary tasks. There is better load balancing and utilization of the agent's or employee's time, so there is going to be more productivity.

UiPath helps speed up digital transformation. Bots can do multiple tasks at the same time. Humans need more interactions for every task.

UiPath helps reduce human error. Bots are more precise than humans. A bot gives the output based on the instructions without making mistakes.

As the head of the division, I do not use UiPath myself. However, I am the decision-maker, so I review the features. The combination of both full-attended and half-attended automation, where you can automate tasks and still interact when required, is very useful. 

It provides efficiency by freeing staff from unnecessary tasks, resulting in a balanced workload and more productive use of an employee's time. The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability.

It is very easy to use. During the COVID lockdown, my son who was 11 at the time attended a UiPath and Automation Anywhere training with me. He has already automated his school tasks requiring saving data and uploading some documents to the portal. If a kid can do this, it shows how easy it is.

UiPath is an RPA solution, but I have never explored the AI part of it. I am unsure if it has an AI element or not. Merging RPA with AI and ChatGPT would be beneficial. Adding more AI could help in small tasks that require intelligence or machine learning, leading to the next stage of automation.

We have been using UiPath for about five to six months.

It is stable. I would rate it an eight out of ten for stability.

It is very scalable. I would rate it a nine out of ten for scalability.

It is being used at multiple locations by many customers.

I do not have experience dealing with customer service, but the feedback from my team was positive. My personal experience is limited, but I never had any complaints from my team.

I had a chance to explore the UiPath Community in 2021. The interaction was positive at that time. After that, I have not had the need to use the community. I also used UiPath Academy at that time for a short course. I am an engineer, but I have been in management roles for a long time. I found the learning material to be tough at the time, but it was not a big course. It was a public course. Their big courses would be of better quality.

Neutral

It provides an ROI. We managed to get a return on investment differently with it. It is costly, but when we consider how much time we have saved and how happy our employees are after removing a lot of annoying tasks or non-intelligent tasks, the investment is worth every penny.

Using such tools also gives scalability when the demand is high. You can hire more resources, but it is a costly process. You do not have the budget to keep adding more employees. With automation, you tend to distribute tasks to the same robot. A robot does not require time to eat or rest. It also does not fall sick or ill. It drives productivity differently. It is more efficient. In the end, it is cost-effective.

Especially when it comes to customer service, there is less load on humans. A bot can be there 24/7.

It has saved about 20% to 30% of costs.

We evaluated Automation Anywhere, ServiceNow, and others. Our evaluation process took us a while because there are a lot of automation applications. The top ones definitely include Automation Anywhere. We did a lot of evaluation to see which one quantifies or fits all our purposes and needs.

My recommendation is to focus on optimization before automation. Decide what to automate and then proceed. Sometimes automation can create more issues. Ensure that the process is clear and structured. It works very well for repetitive processes or tasks done in large volumes.

In terms of maintenance, we are teaching the bot to normalize. If the UI interface changes, we need to redo the bot, but that does not happen often. The bot can learn a little bit, and the changes are not much. The maintenance is minimal.

I would rate UiPath an eight out of ten.

Public Cloud

Other

I have been in my current field for over 20 years. We use UiPath Platform for testing, quality testing, regression testing, and functional testing. Every time we deploy anything into our production environment, we do a lot of different types of testing. We currently support SAP applications for HR services and employee services, so we are automating our test cases to support SAP.

I appreciate the Autopilot feature of UiPath Platform, where you can add the requirements and it will create the test cases for you. It will create test scripts for you, and that is what I use mostly. I'm excited to see how I can also leverage Agentic AI into it.

I appreciate Autopilot because of its speed and efficiency, as it reads my requirements and creates the test cases for me. From test cases, it creates the test scripts, which I can review. This really reduces the amount of manual work that I have to do.

We are very new to Agentic Automations that UiPath Platform offers, but overall, I think it's very helpful for our test automation. It's helpful in the sense that we're saving time.

In my opinion, UiPath Platform could be improved by adding the ability to create our own agents. That would probably be very helpful for us too.

In the last year and a half, we have been using UiPath Platform, so we are pretty new to it.

My company has used different tools before implementing UiPath Platform. We use Playwright, and in the past, we used Selenium and LeanFT for SAP automation.

We had some version compatibility issues with our old tool, and we had to always update our versions for different tools that we use. With UiPath Platform, everything is in the platform. It can support UI automation, desktop automation, and mobile automation. In our old framework, we were using multiple tools to support all the different applications that we support.

We have not had any deployment issues when using our test cases with UiPath Platform. The experience was easy, and we did not have any issues.

I did not evaluate other RPA solutions before UiPath Platform, but I used to work with a different company that uses Tricentis Tosca. I took a look and did some comparison before I made the recommendation to move forward with UiPath Platform.

What stood out for me in UiPath Platform versus Tosca includes the price, as Tosca is more expensive. I also looked at the reviews on how UiPath Platform supports their customers, and I did really appreciate that area. The other thing is the learning curve. With UiPath Platform, I see that it is a low code solution, and we have some testers on our team that do not have programming backgrounds. I thought that this would be a better tool for us.

We are currently utilizing UiPath Platform at about 60 percent capacity because we are new to the tool and I have to verify that everything is correct before finalizing the automation.

I have not used Agentic AI yet, but I am excited to see how I can leverage Agentic AI to make it more efficient. I would probably look into using Agentic AI for test data provisioning. We have a challenge with making sure that we have data to run our test cases. Manually creating and provisioning data is taking a lot of our time, so I would want to leverage Agentic AI to help propagate data into my test cases.

I have used UiPath Platform's Academy courses. The biggest benefits I have seen from Academy courses include being able to recommend our junior developers and testers to go through those courses so that we do not have to train them. They would have the resources to really understand the tool and use it. This has been successful.

I am part of UiPath Platform's user community, though I have not been using it very much. My overall rating of UiPath Platform is 8 out of 10.